{"id":384177,"date":"2021-05-20T08:47:07","date_gmt":"2021-05-20T15:47:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e5%b0%86%e4%ba%91%e6%9c%8d%e5%8a%a1%e5%bc%95%e5%85%a5%e6%9c%ac%e5%9c%b0%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83\/"},"modified":"2021-05-20T08:47:07","modified_gmt":"2021-05-20T15:47:07","slug":"%e5%b0%86%e4%ba%91%e6%9c%8d%e5%8a%a1%e5%bc%95%e5%85%a5%e6%9c%ac%e5%9c%b0%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%b0%86%e4%ba%91%e6%9c%8d%e5%8a%a1%e5%bc%95%e5%85%a5%e6%9c%ac%e5%9c%b0%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83\/","title":{"rendered":"\u5c06\u4e91\u670d\u52a1\u5f15\u5165\u672c\u5730\u8054\u7edc\u4e2d\u5fc3"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u6df7\u5408\u4e91\u7b56\u7565 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728\u6570\u5e74\u524d\uff0c\u5f53\u8054\u7edc\u4e2d\u5fc3\u884c\u4e1a\u5f00\u59cb\u8ba8\u8bba\u4e91\u662f\u8054\u7cfb\u4e2d\u5fc3\u53d1\u5c55\u8fc7\u7a0b\u4e2d\u4e0d\u53ef\u907f\u514d\u7684\u4e0b\u4e00\u6b65\u65f6\uff0c\u6709\u4e00\u4e9b\u7279\u5b9a\u4f18\u52bf\u63a8\u52a8\u8be5\u8d8b\u52bf\uff0c\u4f8b\u5982\u52a0\u5feb\u521b\u65b0\u4e0e\u66f4\u65b0\u7684\u63d0\u4f9b\u901f\u5ea6\u3002<\/p>\n<p>\u5c3d\u7ba1\u4e91\u6a21\u5f0f\u8f6f\u4ef6\u63d0\u4f9b\u65b9\u5f0f\u7684\u597d\u5904\u5f88\u5927\uff0c\u4f46\u662f\u5f88\u591a\u5185\u90e8\u7f72\u7684\u8054\u7edc\u4e2d\u5fc3\u4f01\u4e1a\u5ba2\u6237\u5c1a\u672a\u505a\u597d\u5c06\u5176\u8054\u7edc\u4e2d\u5fc3\u6295\u8d44\u8fc1\u79fb\u81f3\u516c\u5171\u4e91\u89e3\u51b3\u65b9\u6848\u7684\u51c6\u5907\uff0c\u4ed6\u4eec\u5e0c\u671b\u9009\u62e9\u4e00\u79cd\u80fd\u5e26\u6765\u4e91\u6280\u672f\u4f18\u52bf\u7684\u9009\u9879\uff0c\u540c\u65f6\u4fdd\u62a4\u4ed6\u4eec\u7684\u6295\u8d44\u53ca\u66f4\u9ad8\u7684\u63a7\u5236\u3001\u90e8\u7f72\u7075\u6d3b\u6027\u548c\u5b89\u5168\u6027\u3002<\/p>\n<p>\u8ba4\u8bc6\u5230\u8fd9\u4e00\u9700\u6c42\uff0cCisco \u4e00\u76f4\u662f\u6df7\u5408\u4e91\u7b56\u7565\u7684\u652f\u6301\u8005\u3002 \u6beb\u65e0\u7591\u95ee\uff0c\u4e91\u7aef\u751a\u81f3\u672c\u5730\u90e8\u7f72\u7684\u89e3\u51b3\u65b9\u6848\u90fd\u63d0\u4f9b\u4e86\u6700\u597d\u7684\u529f\u80fd\u3002 \u4f46\u662f\uff0c\u6211\u4eec\u9700\u8981\u6700\u5927\u9650\u5ea6\u5229\u7528\u7684\u4e0d\u662f\u4ea4\u4ed8\u6a21\u578b\uff0c\u800c\u662f\u6574\u4f53\u7528\u6237\u4f53\u9a8c\u3002 \u4f8b\u5982\uff0c\u60a8\u89c9\u5f97\u5982\u679c\u667a\u80fd\u624b\u673a\u662f\u7eaf\u4e91\u8bbe\u5907\uff0c\u5b83\u5c06\u80fd\u5e26\u6765\u5b83\u4ea4\u4ed8\u7684\u4f53\u9a8c\u5417\uff1f \u53ef\u80fd\u4e0d\u9700\u8981\u3002 \u5b83\u662f\u4f7f\u7528\u4e91\u7684\u5e94\u7528\u7a0b\u5e8f\u7684\u7535\u8bdd\u786c\u4ef6\u548c\u8f6f\u4ef6\u7684\u6df7\u5408\u4e91\u6027\u8d28\uff0c\u5b83\u63d0\u4f9b\u4e86\u5168\u7403\u6258\u7ba1\u7684\u51fa\u8272\u7684\u4f53\u9a8c\u3002<\/p>\n<h2><span>  <strong>\u6709\u5173\u64cd\u4f5c\u5f39\u6027\u7684\u7ba1\u7406\u589e\u5f3a\u529f\u80fd &#8212;<\/strong><\/span><\/h2>\n<p>\u4e3a\u4e86\u63d0\u4f9b\u4e91\u7aef\u6280\u672f\u7684\u597d\u5904\uff0c\u6211\u4eec\u4e3a\u4e86\u63d0\u4f9b\u4f01\u4e1a\u7ba1\u7406\u5458\u6700\u5173\u5fc3\u548c\u589e\u5f3a\u7684\u5185\u90e8\u7f72\u8054\u7edc\u4e2d\u5fc3\u8fd0\u8425\u65b9\u5f0f\u7684\u4e91\u7aef\u6280\u672f\u4f18\u52bf\uff0c\u6211\u4eec\u5df2\u5b9e\u73b0\u7ffb\u500d\u3002<\/p>\n<p><span><br \/>\n  <strong>\u7c7b\u4f3c\u4e91\u7684\u5347\u7ea7\u529f\u80fd<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\u65b0\u7684\u52a8\u6001\u53d1\u884c\u7b56\u7565\u5c06\u4e3a\u60f3\u8981\u66f4\u65b0\u6700\u65b0\u529f\u80fd\u7684\u5ba2\u6237\u63d0\u4f9b\u6301\u7eed\u63d0\u4f9b <span>   <strong><\/strong> <\/span> \u8f6f\u4ef6\u66f4\u65b0\u7684\u65b0\u529f\u80fd\u3002 \uff08\u559c\u6b22\u9891\u7e41\u66f4\u65b0\u7684\u5ba2\u6237\u53ef\u4ee5\u7ee7\u7eed\u4f7f\u7528\u957f\u671f\u53d1\u884c\u7248\uff0c\u4f8b\u5982 12.5\uff09\u3002 \u65b0\u7684 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/bulletin-c25-744954.html\">\u53d1\u884c\u7b56\u7565<\/a> \u6587\u6863\u53ef\u5e2e\u52a9\u60a8\u6839\u636e\u9700\u6c42\u9009\u62e9\u6b63\u786e\u7684\u53d1\u884c\u7c7b\u578b\u3002<\/li>\n<li>\u4e00 <span>   <strong>\u65e6\u6709\u65b0\u7684<\/strong> <\/span> \u8865\u4e01\u548c\u529f\u80fd\u53ef\u7528\uff0c\u5c31\u4f1a\u6536\u5230\u81ea\u52a8\u66f4\u65b0\u901a\u77e5\u3002<\/li>\n<li><span><br \/>\n  <strong>\u4ece<\/strong> <\/span> \u4e91\u6258\u7ba1\u8d44\u6599\u5e93\u4e2d\u81ea\u52a8\u4e0b\u8f7d\u8f6f\u4ef6\u66f4\u65b0\u3002<\/li>\n<li>\u5229\u7528\u7b80\u5355\u7684\u4e00\u952e\u5f0f\u5347\u7ea7\u547d\u4ee4\u5bf9\u7aef\u5230\u7aef\u89e3\u51b3\u65b9\u6848\u8fdb\u884c\u5347\u7ea7\uff0c\u51e0\u4e4e\u65e0\u505c\u673a\u65f6\u95f4\uff0c\u5e76\u4e14\u53ef\u89c4\u5212\u7ef4\u62a4\u65f6\u6bb5;\u60a8\u53ef\u4ee5\u9009\u62e9 <span>   <strong><\/strong> <\/span> \u4f55\u65f6\u8fdb\u884c\u66f4\u65b0\u3002<\/li>\n<li><span><br \/>\n  <strong>\u6b63\u5e38<\/strong> <\/span> \u5173\u95ed\u53ef\u8ba9\u60a8\u5e94\u7528\u56fa\u4ef6\u5347\u7ea7\u3001\u64cd\u4f5c\u7cfb\u7edf\u5b89\u5168\u6027\u66f4\u65b0\u548c\u5e94\u7528\u7a0b\u5e8f\u8865\u4e01\uff0c\u800c\u4e0d\u4f1a\u5f71\u54cd\u6b63\u5728\u8fdb\u884c\u7684\u64cd\u4f5c\uff0c\u8fdb\u4e00\u6b65\u89e3\u51b3\u590d\u6742\u7684\u7ef4\u62a4\u65f6\u6bb5\u9700\u6c42\u3002<\/li>\n<li>\u67e5\u770b<span>   <strong> \u5347\u7ea7\u8fdb\u5ea6<\/strong> <\/span> \u6307\u793a\u5668\uff0c\u5e76\u63a5\u6536\u6709\u5173\u5347\u7ea7\u6210\u529f\u548c\u5931\u8d25\u7684\u7535\u5b50\u90ae\u4ef6\u901a\u77e5\u3002<\/li>\n<li><span><br \/>\n  <strong>\u5347\u7ea7\u548c<\/strong> <\/span>\u56de\u6eda\u671f\u95f4\u81ea\u52a8\u517c\u5bb9\u6027\u68c0\u67e5\u53ef\u786e\u4fdd\u6240\u6709\u7ec4\u4ef6\u517c\u5bb9\uff0c\u4ee5\u5c3d\u91cf\u51cf\u5c11\u5347\u7ea7\u671f\u95f4\u4e2d\u65ad\u7684\u98ce\u9669\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-365957 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-1024x479.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-300x140.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-768x359.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-1024x479.png 1024w\" alt=\"\u8054\u7edc\u4e2d\u5fc3\" width=\"640\" height=\"299\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><span><br \/>\n  <strong>\u7aef\u5230\u7aef\u8054\u7edc\u4e2d\u5fc3\u53ef\u89c1\u6027<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\u6211\u4eec\u7684\u4f01\u4e1a\u89e3\u51b3\u65b9\u6848\u73b0\u5728 <span>   <strong>\u4e0e AppDynamics \u539f\u751f\u96c6\u6210\uff0c\u901a\u8fc7\u8b66\u62a5\u3001\u5065\u5eb7\u63a7\u5236\u677f\u548c\u63d0\u524d\u68c0\u6d4b\u6027\u80fd\u95ee\u9898\u6765\u63d0\u4f9b\u66f4\u9ad8\u7684\u53ef\u670d\u52a1\u6027\uff0c\u4ece\u800c\u63d0\u5347\u6b63\u5e38\u8fd0\u884c<\/strong> <\/span>\u65f6\u95f4\u4e0e\u4e1a\u52a1\u6301\u7eed\u6027\u3002<\/li>\n<\/ul>\n<p><span><br \/>\n  <strong>\u6269\u5927\u89c4\u6a21<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\u73b0\u5728\uff0c\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3\u53ef\u4ee5\u6269\u5c55\u4e3a\u591a\u8fbe <span>   <strong>36\uff0c000 \u4e2a\u5e76\u53d1\u4ee3\u7406\u63d0\u4f9b\u652f\u6301\uff0c\u751a\u81f3<\/strong> <\/span> \u652f\u6301\u6700\u5927\u7684\u4f01\u4e1a\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u589e\u5f3a\u4ee3\u7406\u4f53\u9a8c<\/strong><br \/>\n<\/span><\/h2>\n<p>\u4e3a\u672c\u53d1\u884c\u7248\u521b\u5efa\u65b0\u529f\u80fd\u65f6\uff0c\u6211\u4eec\u4e5f\u59cb\u7ec8\u5c06\u4ee3\u7406\u653e\u5728\u7b2c\u4e00\u4f4d;\u4e13\u4e3a\u4f7f\u5176\u6bcf\u5929\u53d8\u5f97\u8f7b\u800c\u6613\u4e3e\uff0c\u8ba9\u4ed6\u4eec\u6210\u4e3a\u8d85\u7ea7\u4ee3\u7406\uff0c\u5e76\u8ba9\u4ed6\u4eec\u5728\u4efb\u4f55\u5730\u70b9\u5de5\u4f5c\u6240\u9700\u7684\u5de5\u5177\u8fdb\u884c\u8bbe\u8ba1\u3002<\/p>\n<p><span><br \/>\n  <strong>AI \u63d0\u4f9b\u4ee3\u7406\u4f53\u9a8c <\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li><span><br \/>\n  <strong>&#8220;\u4ee3\u7406\u5e94\u7b54&#8221;\u57fa\u4e8e\u4ee3\u7406\u548c\u4e3b\u53eb\u4ea4\u4e92\u63d0\u4f9b AI \u63d0\u4f9b\u5b9e\u65f6\u5efa\u8bae\u548c\u5efa\u8bae\uff0c\u4f7f\u6bcf\u4e2a\u4ee3\u7406<\/strong> <\/span>\u6210\u4e3a\u8d85\u7ea7\u4ee3\u7406\u3002 \u5185\u5d4c\u5c0f\u5de5\u5177\u4f1a\u4fa6\u542c\u547c\u53eb\u5e76\u4e3b\u52a8\u63d0\u4f9b\u5efa\u8bae\u7684\u7b54\u6848\u548c\u57fa\u4e8e\u77e5\u8bc6\u7684\u6587\u7ae0\uff0c\u56e0\u6b64\u5ba2\u670d\u5728\u641c\u7d22\u7b54\u6848\u65f6\u53ef\u4ee5\u82b1\u8d39\u66f4\u5c11\u7684\u65f6\u95f4\uff0c\u82b1\u8d39\u66f4\u591a\u65f6\u95f4\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6237\u670d\u52a1\u3002<\/li>\n<li>&#8220;\u547c\u53eb\u526f\u672c&#8221;\u5c0f\u5de5\u5177\u4f1a\u52a8\u6001\u5730\u5c06\u8bed\u97f3\u5bf9\u8bdd\u8f6c\u6362\u4e3a\u6587\u672c\uff0c\u4ee5\u4fbf\u4ee3\u7406\u5b9e\u65f6 <span>   <strong> <\/strong> <\/span>\u67e5\u770b\uff0c\u4ee5\u4fbf\u53c2\u8003\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-365743\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-1024x572.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-300x167.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-768x429.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-1024x572.png 1024w\" alt=\"\u547c\u53eb\u526f\u672c\" width=\"640\" height=\"358\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>\u51cf\u5c11\u5e94\u7528\u7a0b\u5e8f\u5207\u6362 <\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>\u591a\u6807\u7b7e\u9875\u5c0f\u5de5\u5177\u5728\u4ee3\u7406\u684c\u9762\u5e94\u7528\u7a0b\u5e8f\u4e2d\u63d0\u4f9b\u4e00\u4e2a\u4e00\u952e\u5f0f\u754c\u9762\uff0c\u4f7f\u4ee3\u7406\u4ee5\u7b80\u6d01\u3001\u6613\u4e8e\u8bbf\u95ee\u7684\u65b9\u5f0f\u67e5\u770b<\/strong> <\/span>\u66f4\u591a\u4fe1\u606f\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u4ee5\u60a8\u559c\u6b22\u7684\u65b9\u5f0f\u5de5\u4f5c <\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>\u4ee3\u7406\u8bbe\u5907<\/strong> <\/span> \u9009\u62e9\u5141\u8bb8\u4ee3\u7406\u5728\u591a\u4e2a\u8bbe\u5907\u4e0a\u5171\u4eab\u5176\u5206\u673a\uff0c\u5e76\u9009\u62e9\u8981\u5904\u7406\u7684\u8bbe\u5907\u3002<\/li>\n<li>\u652f\u6301\u8fdc\u7a0b\u4ee3\u7406\u767b\u5f55\u5230\u684c\u9762\u800c\u65e0\u9700\u901a\u8fc7 VPN \u8fdb\u884c\u8fde\u63a5\uff08 <span>   <strong><\/strong> <\/span> \u53ef\u7528\u4e8e\u65e9\u671f\u73b0\u573a\u8bd5\u7528\uff09\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u5bf9\u6240\u6709\u4eba\u7684\u597d\u5904 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u65e0\u8bba\u60a8\u662f IT \u7ba1\u7406\u5458\u8fd8\u662f\u8054\u7edc\u4e2d\u5fc3\u4ee3\u7406\uff0c\u6211\u4eec\u90fd\u589e\u52a0\u4e86\u4f7f\u5de5\u4f5c\u66f4\u52a0\u8f7b\u677e\u7684\u597d\u5904\u3002 \u6211\u4eec\u5f88\u9ad8\u5174\u5730\u5411\u672c\u5730\u90e8\u7f72\u7684\u5ba2\u6237\u63d0\u4f9b\u6240\u6709\u8fd9\u4e9b\u65b0\u7684\u589e\u5f3a\u529f\u80fd\u548c\u529f\u80fd\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u4e5f\u80fd\u591f\u5f00\u59cb\u4ece\u4e91\u4e2d\u83b7\u76ca\u3002 \u6211\u4eec\u4e0d\u65ad\u4e3a\u672c\u5730\u548c\u79c1\u6709\u4e91\u5ba2\u6237\u6295\u8d44\u7528\u6237\u548c\u7ba1\u7406\u5de5\u5177\uff0c\u540c\u65f6\u5e2e\u52a9\u4ed6\u4eec\u6b63\u5e38\u5730\u6839\u636e\u81ea\u8eab\u8fdb\u5ea6\u8fc7\u6e21\u5230\u4e91\u3002<\/p>\n<p>\u6709\u5173\u53d1\u884c\u7248 12.6 \u7684\u4fe1\u606f\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec\u7684 Contact Center Enterprise <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/data-sheet-c78-744949.html\">\u6570\u636e\u8868<\/a>\u3002<\/p>\n<blockquote><p>\u8981\u4e86\u89e3\u6709\u5173 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"http:\/\/www.cisco.com\/go\/cc\">\u7f51\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u8981\u7ed3\u675f<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-end-of-frustrating-customer-experiences-why-a-connected-journey-matters\">\u4ee4\u4eba\u5934\u75bc\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u6211\u4eec\u9700\u8981\u4e00\u6bb5\u8fde\u63a5\u8fc7\u7a0b<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + \u5373\u65f6\u6d88\u606f\u79fb\u52a8\uff1a \u501f\u52a9\u5168\u65b0\u7684 Web \u7248 Webex Contact Center [Webinar] \u63d0\u4f9b\u5ba2\u6237\u4f53\u9a8c\u7684\u5c06\u6765\u4f53\u9a8c\uff0c\u501f\u52a9<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/changing-customer-experience-with-the-all-new-webex-contact-center-webinar\"><\/a>  <a href=\"https:\/\/www.appdynamics.com\/solutions\">AppDy \u52a8\u6001 APM \u89e3\u51b3\u65b9\u6848\u8bca\u65ad\u4f01\u4e1a\u5e94\u7528\u7a0b\u5e8f\u6027\u80fd\u95ee\u9898<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u65e0\u8bba\u60a8\u662f IT 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