{"id":384539,"date":"2022-01-14T12:44:07","date_gmt":"2022-01-14T20:44:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/webex-contact-center-enterprise-for-government-%e8%8e%b7%e5%be%97-fedramp-%e4%bc%98%e5%85%88%e5%ae%89%e6%8e%92%e6%8e%88%e6%9d%83\/"},"modified":"2022-01-14T12:44:07","modified_gmt":"2022-01-14T20:44:07","slug":"webex-contact-center-enterprise-for-government-%e8%8e%b7%e5%be%97-fedramp-%e4%bc%98%e5%85%88%e5%ae%89%e6%8e%92%e6%8e%88%e6%9d%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/webex-contact-center-enterprise-for-government-%e8%8e%b7%e5%be%97-fedramp-%e4%bc%98%e5%85%88%e5%ae%89%e6%8e%92%e6%8e%88%e6%9d%83\/","title":{"rendered":"Webex Contact Center Enterprise for Government \u83b7\u5f97 FedRAMP \u4f18\u5148\u5b89\u6392\u6388\u6743"},"content":{"rendered":"<p>\u5728\u6700\u65b0\u4e00\u8f6e\u7684 FedRAMP Connect \u4e2d\uff0c<a href=\"https:\/\/www.fedramp.gov\/2021-11-02-csps-prioritized\/\">FedRAMP \u8054\u5408\u6388\u6743\u59d4\u5458\u4f1a (JAB) \u4f18\u5148\u5b89\u6392 Webex Contact Center Enterprise for Government<\/a>\uff0c\u4e0e JAB \u5408\u4f5c\u8fdb\u884c\u4e34\u65f6\u64cd\u4f5c\u6388\u6743 (P-ATO) \u3002JAB \u662f FedRAMP \u7684\u4e3b\u8981\u7ba1\u7406\u673a\u6784\uff0c\u5305\u62ec\u56fd\u9632\u90e8 (DoD)\u3001\u56fd\u571f\u5b89\u5168\u90e8 (DHS) \u548c\u603b\u52a1\u7ba1\u7406\u5c40 (GSA)\u3002\u59d4\u5458\u4f1a\u6bcf\u5e74\u4f1a\u9009\u62e9\u5927\u7ea6 12 \u79cd\u4e91\u4ea7\u54c1\uff0c\u5408\u4f5c\u8fdb\u884c\u4e34\u65f6\u64cd\u4f5c\u6388\u6743 (P-ATO)\u3002\u4eca\u5e74 JAB \u9009\u62e9\u4e86 12 \u79cd\u4ea7\u54c1\uff0c\u5305\u62ec Webex \u4e91\u8054\u7edc\u4e2d\u5fc3\uff0c\u7eb3\u5165 FedRAMP \u6388\u6743\u6d41\u7a0b\u3002<\/p>\n<h2><strong>\u501f\u52a9\u4f01\u4e1a\u7ea7\u529f\u80fd\u4fdd\u969c\u653f\u5e9c\u5b89\u5168<\/strong><\/h2>\n<p>\u501f\u52a9 Webex Contact Center Enterprise for Government \uff0c\u7528\u6237\u53ef\u4ee5\u5145\u5206\u5229\u7528\u6700\u65b0\u7684\u8054\u7edc\u4e2d\u5fc3\u6280\u672f\uff0c\u5b9e\u73b0 FedRAMP \u4e2d\u7b49\u5f71\u54cd\u7ea7\u522b\u4f01\u4e1a\u89e3\u51b3\u65b9\u6848\u7684\u5b89\u5168\u4fdd\u62a4\u548c\u5e7f\u6cdb\u7684\u5176\u4ed6\u529f\u80fd\u3002<\/p>\n<p>Webex Contact Center Enterprise for Government \u63d0\u4f9b\u529f\u80fd\u4e30\u5bcc\u4e14\u9ad8\u5ea6\u5b89\u5168\u7684\u8054\u7edc\u4e2d\u5fc3\u670d\u52a1\u3002\u501f\u52a9\u4f9b\u7f8e\u56fd\u8054\u90a6\u653f\u5e9c\u53ca\u5176\u627f\u5305\u5546\u548c\u5408\u4f5c\u4f19\u4f34\u4f7f\u7528\u7684\u6240\u6709 FedRAMP \u4e2d\u7b49\u7ea7\u522b\u529f\u80fd\uff0cWebex Contact Center Enterprise \u7528\u6237\u53ef\u4ee5\u786e\u4fdd\u81ea\u8eab\u62e5\u6709\u6700\u65b0\u7684\u7f51\u7edc\u5b89\u5168\u548c\u5a01\u80c1\u9632\u62a4\u529f\u80fd\u3002 Webex \u5e73\u53f0\u5185\u7f6e\u6b63\u5411\u8bc6\u522b\u548c\u52a0\u5bc6\u529f\u80fd\uff0c\u53ef\u4fdd\u62a4\u7528\u6237\u548c\u6240\u6709\u654f\u611f\u4fe1\u606f\u3002<\/p>\n<h2><strong>\u5728\u4e91\u7aef\u83b7\u5f97\u521b\u65b0\u529f\u80fd\uff0c\u5b89\u5168\u7a33\u5b9a\uff0c\u4fdd\u969c\u53ef\u9760\u6027<\/strong><\/h2>\n<p>Webex Contact Center Enterprise for Government \u901a\u8fc7\u4e91\u7aef\u63d0\u4f9b\u521b\u65b0\u7279\u6027\u548c\u529f\u80fd\uff0c\u540c\u65f6\u6ee1\u8db3\u53ef\u9760\u6027\u3001\u7a33\u5b9a\u6027\u548c\u5b89\u5168\u6027\u7b49\u91cd\u8981\u7684\u4f01\u4e1a\u7ea7\u8f6f\u4ef6\u8981\u6c42\u3002\u6b64\u9879\u4e91\u7aef\u670d\u52a1\u53ef\u5b9e\u73b0\u5feb\u901f\u6269\u5c55\uff0c\u6ee1\u8db3\u60a8\u5bf9\u65b0\u5750\u5e2d\u548c\u65b0\u529f\u80fd\u7684\u9700\u6c42\uff0c\u5e76\u5728\u60a8\u51b3\u5b9a\u5b9e\u65bd\u4e4b\u65f6\u63d0\u4f9b\u6700\u65b0\u7684\u529f\u80fd\u96c6\u3002Webex \u4e91\u8986\u76d6\u5168\u7403\uff0c\u8fdc\u7a0b\u8bbf\u95ee\u5b89\u5168\u53ef\u9760\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-383369\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents.jpg\" alt=\"\u8054\u7edc\u4e2d\u5fc3\u5750\u5e2d\" width=\"1430\" height=\"928\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents.jpg 801w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents-300x195.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents-1024x665.jpg 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents-768x498.jpg 768w\" sizes=\"auto, (max-width: 1430px) 100vw, 1430px\" \/><\/a><\/p>\n<h2><strong>\u5e94\u5bf9\u68d8\u624b\u60c5\u51b5\u7684\u529f\u80fd<\/strong><\/h2>\n<p>Webex Contact Center Enterprise for Government \u4e13\u4e3a\u5927\u578b\u673a\u6784\u8bbe\u8ba1\uff0c\u5177\u6709\u5168\u9762\u53ef\u6269\u5c55\u6027\u3001\u8be6\u7ec6\u5206\u6790\u548c\u81ea\u5b9a\u4e49\u529f\u80fd\uff0c\u5e76\u63d0\u4f9b\u65b9\u4fbf\u9ad8\u6548\u7684\u5750\u5e2d\u4f53\u9a8c\u3002\u5750\u5e2d\u4eba\u6570\u53ef\u8fbe 500 \u5230 24,000 \u4eba\uff0c\u800c\u4e14\u6240\u6709\u4eba\u90fd\u80fd\u83b7\u5f97\u76f8\u540c\u7684\u4f53\u9a8c\u3002\u501f\u52a9 Webex \u57fa\u4e8e\u4e91\u7aef\u7684\u67b6\u6784\uff0c\u53ef\u4ee5\u5feb\u901f\u987a\u7545\u5730\u6dfb\u52a0\u5750\u5e2d\u3002\u63a7\u5236\u9762\u677f\u63d0\u4f9b\u5206\u6790\u62a5\u544a\uff0c\u5305\u542b\u5386\u53f2\u4fe1\u606f\u548c\u5b9e\u65f6\u4fe1\u606f\u3002\u501f\u52a9\u56fe\u8868\u548c\u4eea\u8868\u76d8\uff0c\u53ef\u4ee5\u5feb\u901f\u54cd\u5e94\u5750\u5e2d\u6216\u7f51\u7edc\u95ee\u9898\uff0c\u4ece\u800c\u63d0\u9ad8\u5de5\u4f5c\u6548\u7387\u548c\u6210\u529f\u7387\u3002<\/p>\n<p>Webex Contact Center Enterprise for Government \u5177\u6709\u5f00\u653e\u5f0f\u67b6\u6784\uff0c\u53ef\u901a\u8fc7 API \u5b9e\u73b0\u81ea\u5b9a\u4e49\u96c6\u6210\uff0c\u5728\u5176\u4ed6\u5e94\u7528\u7a0b\u5e8f\u4e2d\u6784\u5efa\u8054\u7edc\u4e2d\u5fc3\u529f\u80fd\u3002\u501f\u52a9 Salesforce\u3001Microsoft Dynamics\u3001Zendesk \u548c ServiceNow \u7b49\u4f01\u4e1a\u5e94\u7528\u7a0b\u5e8f\u7684\u9884\u5efa\u8fde\u63a5\u5668\uff0c\u53ef\u4ee5\u7b80\u5316\u4e1a\u52a1\u6d41\u7a0b\u548c\u5de5\u4f5c\u6d41\uff0c\u63d0\u9ad8\u63a5\u901a\u7387\u5e76\u7f29\u77ed\u54cd\u5e94\u65f6\u95f4\u3002<\/p>\n<p>Webex Contact Center Enterprise for Government \u7684\u4e00\u4e9b\u6838\u5fc3\u529f\u80fd\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u5168\u6e20\u9053\u8bed\u97f3\u3001\u7535\u5b50\u90ae\u4ef6\u548c\u804a\u5929\u529f\u80fd\u200b<\/li>\n<li>\u6838\u5fc3\u81ea\u52a8\u547c\u53eb\u5206\u914d (ACD)\u200b<\/li>\n<li>\u547c\u53eb\u548c\u8bed\u97f3\u4fe1\u7bb1\u200b<\/li>\n<li>\u56e2\u961f\u534f\u4f5c\u200b<\/li>\n<li>\u96c6\u6210\u8bed\u97f3\u5e94\u7b54 (IVR)\u200b<\/li>\n<li>\u5750\u5e2d\u548c\u4e3b\u7ba1\u684c\u9762\u200b<\/li>\n<li>\u5355\u4e00\u7ba1\u7406\u5e73\u53f0\u95e8\u6237\u200b<\/li>\n<li>\u62a5\u544a\u548c\u5206\u6790\u200b<\/li>\n<li> API\u200b<\/li>\n<\/ul>\n<h2><strong>\u00a0<\/strong><strong>FedRAMP<\/strong><\/h2>\n<p><a href=\"https:\/\/www.fedramp.gov\/about\/\">\u8054\u90a6\u98ce\u9669\u4e0e\u6388\u6743\u7ba1\u7406\u8ba1\u5212 (FedRAMP)<\/a> \u662f\u4e00\u9879\u653f\u5e9c\u8ba1\u5212\uff0c\u4e3a\u4e91\u4ea7\u54c1\u548c\u670d\u52a1\u63d0\u4f9b\u6807\u51c6\u5316\u5b89\u5168\u8bc4\u4f30\u3001\u6388\u6743\u548c\u6301\u7eed\u76d1\u63a7\u3002FedRAMP \u5728\u7279\u522b\u6ce8\u91cd\u4fdd\u62a4\u8054\u90a6\u4fe1\u606f\u5b89\u5168\u7684\u524d\u63d0\u4e0b\uff0c\u52a9\u529b\u653f\u5e9c\u673a\u6784\u4f7f\u7528\u73b0\u4ee3\u4e91\u6280\u672f\uff0c\u540c\u65f6\u5e76\u5e2e\u52a9\u4ed6\u4eec\u52a0\u901f\u91c7\u7528\u5b89\u5168\u7684\u4e91\u7aef\u89e3\u51b3\u65b9\u6848\u3002<em>\u4e3a\u4e86\u6210\u529f\u83b7\u5f97 FedRAMP JAB \u4e34\u65f6\u6388\u6743\uff0c\u670d\u52a1\u63d0\u4f9b\u5546\u5fc5\u987b\u8bc1\u5b9e\u81ea\u8eab\u5177\u5907\u9632\u6570\u636e\u4e22\u5931\u3001\u88ab\u76d7\u3001\u9632\u6076\u610f\u8f6f\u4ef6\u548c\u5783\u573e\u90ae\u4ef6\u7684\u80fd\u529b\u3002\u6b64\u5916\uff0c\u8fd8\u5fc5\u987b\u901a\u8fc7\u5355\u4e00\u7528\u6237\u754c\u9762\u63d0\u4f9b\u5bf9\u6240\u6709\u5e94\u7528\u7a0b\u5e8f\u548c\u786c\u4ef6\u7ec4\u4ef6\u7684\u7aef\u5230\u7aef\u53ef\u89c1\u6027\u548c\u7ba1\u7406\u529f\u80fd\uff0c\u4ee5\u53ca\u4e0e\u5176\u4ed6 FedRAMP \u6838\u51c6\u5b89\u5168\u5e73\u53f0\u548c\u5e94\u7528\u7a0b\u5e8f\u7684\u6280\u672f\u96c6\u6210\u3002<\/em><\/p>\n<p>\u501f\u52a9 Webex Contact Center Enterprise for Government\uff0c\u653f\u5e9c\u673a\u6784\u53ef\u4ee5\u5bf9\u5176\u670d\u52a1\u5bf9\u8c61\u505a\u51fa\u66f4\u5feb\u7684\u54cd\u5e94\uff0c\u9ad8\u6548\u4fbf\u6377\u5730\u5b9e\u73b0\u6709\u6548\u6c9f\u901a\u3002\u673a\u6784\u9700\u8981\u901a\u8fc7 FedRAMP \u6388\u6743\u7684\u670d\u52a1\u4e0e\u653f\u5e9c\u6c9f\u901a\u65f6\uff0c\u5c06\u4f1a\u83b7\u5f97\u771f\u6b63\u7684\u4f01\u4e1a\u7ea7\u89e3\u51b3\u65b9\u6848\u4f53\u9a8c\uff0c\u5176\u6269\u5c55\u6027\u3001\u53ef\u9760\u6027\u4e0e\u529f\u80fd\u5c06\u5e2e\u52a9\u4ed6\u4eec\u5145\u5206\u6293\u4f4f\u73b0\u6709\u673a\u9047\u5e76\u53ca\u65f6\u56de\u590d\u5ba2\u6237\u8be2\u95ee\u3002<\/p>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center-enterprise\/index.html\">\u70b9\u51fb\u6b64\u5904\uff0c\u4e86\u89e3\u66f4\u591a\u6709\u5173 Webex Contact Center Enterprise for Government \u7684\u4fe1\u606f<\/a><\/p><\/blockquote>\n<p><strong>\u66f4\u591a\u76f8\u5173\u6587\u7ae0<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e8%a7%86%e9%a2%91%e4%bc%9a%e8%ae%ae\/webex-%e6%96%b0%e5%8a%a8%e6%80%81%ef%bc%9a2021-%e5%b9%b4-12-%e6%9c%88\/\">Webex \u65b0\u52a8\u6001\uff1a2021 \u5e74 12 \u6708<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac\/webex-for-government-%e6%96%b0%e5%8a%a8%e6%80%81%ef%bc%9a2021-%e5%b9%b4-12-%e6%9c%88\/\">Webex for Government \u65b0\u52a8\u6001\uff1a2021 \u5e74 12 \u6708<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u6700\u65b0\u4e00\u8f6e\u7684 FedRAMP Conne [&hellip;]<\/p>\n","protected":false},"author":5550,"featured_media":18605,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1578],"tags":[15112],"class_list":["post-384539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1578","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Contact Center Enterprise for Government \u83b7\u5f97 FedRAMP \u4f18\u5148\u5b89\u6392\u6388\u6743 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/zh-hans\/\u5ba2\u6237\u4f53\u9a8c\/webex-contact-center-enterprise-for-government-\u83b7\u5f97-fedramp-\u4f18\u5148\u5b89\u6392\u6388\u6743\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex Contact Center Enterprise for Government \u83b7\u5f97 FedRAMP \u4f18\u5148\u5b89\u6392\u6388\u6743 | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"\u5728\u6700\u65b0\u4e00\u8f6e\u7684 FedRAMP Conne [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/zh-hans\/\u5ba2\u6237\u4f53\u9a8c\/webex-contact-center-enterprise-for-government-\u83b7\u5f97-fedramp-\u4f18\u5148\u5b89\u6392\u6388\u6743\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-14T20:44:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Thomas Wingfield\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thomas Wingfield\" \/>\n<script type=\"application\/ld+json\" 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