{"id":385229,"date":"2021-02-01T09:30:34","date_gmt":"2021-02-01T17:30:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e5%80%9f%e5%8a%a9%e5%85%a8%e6%96%b0%e7%9a%84%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e6%94%b9%e5%8f%98%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8cwebex-%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a\/"},"modified":"2021-02-01T09:30:34","modified_gmt":"2021-02-01T17:30:34","slug":"%e5%80%9f%e5%8a%a9%e5%85%a8%e6%96%b0%e7%9a%84%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e6%94%b9%e5%8f%98%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8cwebex-%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%80%9f%e5%8a%a9%e5%85%a8%e6%96%b0%e7%9a%84%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e6%94%b9%e5%8f%98%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8cwebex-%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a\/","title":{"rendered":"\u501f\u52a9\u5168\u65b0\u7684\u8054\u7edc\u4e2d\u5fc3\u6539\u53d8\u5ba2\u6237\u4f53\u9a8cWebex [\u7f51\u7edc\u7814\u8ba8\u4f1a]"},"content":{"rendered":"<p><em>2021 \u5e74 2 \u6708 3 \u65e5\uff0c\u52a0\u5165\u77e5\u540d\u8054\u7edc\u4e2d\u5fc3\u884c\u4e1a\u5206\u6790\u5e08 Sheila McGee-Smith \u548c Cisco Contact Center VP\/GM \u7684\u4e00\u5bf9\u4e00\u5b9e\u65f6\u6d41\u5f0f\u4f20\u8f93\uff0c\u4ed6\u4eec\u5c06\u8ba8\u8bba\u672a\u6765\u7684\u8054\u7edc\u4e2d\u5fc3\u5e73\u53f0\u7684\u4e94\u4e2a\u57fa\u672c\u5143\u7d20\u4ee5\u53ca Webex Contact Center \u5982\u4f55\u63d0\u4f9b\u8fd9\u4e9b\u5143\u7d20\u3002<\/em><\/p>\n<h2><span><br \/>\n  <strong>\u7531\u4efb\u4f55\u5176\u4ed6\u540d\u79f0\u4f20\u8f93\u7684\u4f20\u8f93\u5668\u3002 . .<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f88\u591a\u4eba\u8ba4\u4e3a\u4f20\u8f93\u5668\u7684\u6982\u5ff5\u662f\u7531 Star Puppet \u4e0a\u7684\u4f5c\u8005\u521b\u5efa\u7684\uff0c\u4f46\u662f 1963 \u5e74 3 \u6708\u63cf\u8ff0\u7684\u82f1\u4eba\u5c0f\u7403\u7cfb\u5217 Fireball XL5 \u7684\u521b\u4f5c\u8005\u3002 \u65e0\u8bba\u89c2\u70b9\u662f\u4ec0\u4e48\uff0c\u5728\u5373\u5c06\u53ec\u5f00\u7684 2 \u6708 3<sup><\/sup> \u65e5\u7f51\u7edc\u7814\u8ba8\u4f1a\u4e2d\uff0c\u6211\u5c06\u5206\u4eab\u8fc7\u53bb 12 \u4e2a\u6708\u4e2d\u7684\u5b9e\u9645\u60c5\u51b5\u5982\u4f55\u5927\u5e45\u6539\u53d8\u8054\u7edc\u4e2d\u5fc3\u6295\u8d44\u4e0d\u8db3\u7684\u5b9e\u9645\u60c5\u51b5\uff0c\u4ee5\u5e2e\u52a9\u5c06\u4e0e\u4f1a\u8005\u63a8\u8fdb\u5230 2024 \u5e74\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u65b0\u4e00\u4ee3\u4e91\u5e73\u53f0<\/strong><br \/>\n<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-352954\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/contact-center-rep-300x200.png\" alt=\"\u8054\u7edc\u4e2d\u5fc3\u7f51\u7edc\u7814\u8ba8\u4f1a\" width=\"450\" height=\"300\" \/><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><\/a>  <a href=\"https:\/\/blogs.cisco.com\/author\/omartawakol\">\u8ba9\u6211\u540c\u6211\u4e00\u8d77\u4e0e Cisco Contact Center VP\/GM \u7684 Vp T\u5206\u6d41<\/a> \u548c\u77e5\u540d\u8054\u7edc\u4e2d\u5fc3\u884c\u4e1a\u5206\u6790\u5e08 Sheila McGee-Smith \u4e00\u8d77\u63a2\u8ba8\u5982\u4f55\u5168\u7403\u5c06\u6295\u8d44\u52a0\u901f\u5230 2021 \u5e74\u4ee5\u53ca\u8fd9\u4e9b\u6295\u8d44\u5bf9\u4e8e\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3\u610f\u5473\u7740\u4ec0\u4e48\u3002<\/p>\n<p>\u5728\u672c\u6b21\u7f51\u7edc\u7814\u8ba8\u4f1a\u4e2d\uff0c\u60a8\u5c06\u542c\u5230\u4e00\u4e9b\u9700\u8981\u8054\u7edc\u4e2d\u5fc3\u5728\u672c\u6b21\u4f53\u9a8c\u7ecf\u6d4e\u4e2d\u53c2\u4e0e\u7ade\u4e89\u7684\u4e94\u4e2a\u57fa\u672c\u5143\u7d20\uff1a<\/p>\n<ul>\n<li>\u4f7f\u5ba2\u6237\u80fd\u591f\u65f6\u65f6\u5c31\u60f3\u5982\u4f55\u8054\u7cfb<\/li>\n<li>\u7aef\u5230\u7aef\u4e86\u89e3\u4e0e\u60a8\u7684\u4e1a\u52a1\u7684\u5ba2\u6237\u4f53\u9a8c\u4ea4\u4e92<\/li>\n<li>\u501f\u52a9\u667a\u80fd\u3001\u76f4\u89c2\u5de5\u5177\u63d0\u4f9b\u65e0\u7f1d\u3001\u73af\u5883\u611f\u77e5\u670d\u52a1\u589e\u5f3a\u4ee3\u7406\u7684\u80fd\u529b<\/li>\n<li>\u5b8c\u5168\u81ea\u5b9a\u4e49\u7684\u8054\u7edc\u4e2d\u5fc3\u5e73\u53f0\uff0c\u5feb\u901f\u9002\u5e94\u4e0d\u65ad\u53d8\u5316\u7684\u4e1a\u52a1\u548c\u5ba2\u6237\u9700\u6c42<\/li>\n<li>\u4e00\u5957\u5b8c\u6574\u7684\u534f\u4f5c\u5957\u4ef6\uff0c\u53ef\u5438\u5f15\u6574\u4e2a\u56e2\u961f\u4e3a\u5ba2\u6237\u63d0\u4f9b\u670d\u52a1<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u6240\u6709\u65b0 Webex Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5ba2\u6237\u548c\u4ee3\u7406\u7684\u4f53\u9a8c\u4e0e\u8054\u7cfb\u4e2d\u5fc3\u6240\u6784\u5efa\u7684\u6280\u672f\u7684\u529b\u91cf\u76f4\u63a5\u8054\u7cfb\u5728\u4e00\u8d77\u3002 \u5728\u4e86\u89e3\u8fd9\u4e00\u70b9\u5e76\u7262\u8bb0\u4e94\u4e2a\u57fa\u672c\u5143\u7d20\u4e4b\u540e\uff0cCisco \u4ece\u4e00\u5f00\u59cb\u5c31\u7528\u5e02\u573a\u4e0a\u6700\u73b0\u4ee3\u7684\u4e91\u4f53\u7cfb\u7ed3\u6784\u5f7b\u5e95\u91cd\u5efa\u5176 CCaaS \u5e73\u53f0\u3002 \u8be5\u5168\u65b0\u7684 Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Contact Center<\/a> \u4e3a\u60a8\u5e26\u6765\u672a\u6765\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u5e76\u96c6\u60a8\u7684\u4ee3\u7406\u6240\u9700\u7684\u6240\u6709\u5de5\u5177\uff0c\u786e\u4fdd\u6bcf\u6b21\u4ea4\u4e92\u90fd\u533a\u5206\u60a8\u7684\u54c1\u724c\u3002 \u5728\u672c\u6b21\u7f51\u7edc\u7814\u8ba8\u4f1a\u4e2d\uff0c\u60a8\u5c06\u4eb2\u8eab\u4f53\u9a8c\u6211\u4eec\u7684\u65b0\u5e73\u53f0\uff0c\u5e76\u4eb2\u8eab\u4f53\u9a8c\u5982\u4f55\u5c06\u8fd9\u4e9b\u5143\u7d20\u96c6\u6210\u5728\u4e00\u8d77\uff0c\u8ba9\u66f4\u597d\u7684\u4ee3\u7406\u548c\u5ba2\u6237\u4f53\u9a8c\u53d8\u4e3a\u73b0\u5b9e\u3002<\/p>\n<blockquote>\n<h3><span><br \/>\n  <a href=\"https:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><br \/>\n    <strong>\u7acb\u5373\u6ce8\u518c<\/strong>   <\/a> 2 <strong>\u6708 3 \u65e5\u661f\u671f\u4e09\u4e0a\u5348 9\uff1a00\uff08\u4e1c\u90e8 | \u65f6\u95f4\u665a\u4e0a 12 \u70b9\uff09\u8fdb\u884c\u5b9e\u65f6\u7f51\u7edc\u7814\u8ba8\u4f1a<\/strong><\/span><\/h3>\n<h3><span>\u53ef\u4ee5LinkedIn\u6216 <a href=\"https:\/\/video.cisco.com\/video\/6225322780001\">video.cisco.com<\/a>\uff0c\u4ee5\u540e\u968f\u9700\u4f7f\u7528\u3002<\/span><\/h3>\n<\/blockquote>\n<p><span><br \/>\n  <strong>\u5173\u4e8e\u4e3b\u8bb2 <\/strong> <\/span>     <strong>  <span>     <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot.jpg\">   <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352959\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot-150x150.jpg\" alt=\"T\u5206\u7cfb\u7edf\" width=\"150\" height=\"150\" \/>       <\/a>\u8005\uff0c Vp <\/span><\/strong>\/GM\uff0c Cisco Contact CenterOmar<\/p>\n<p> T\u4e00\u4e00\u662f Cisco Contact Center \u4e1a\u52a1\u90e8\u95e8\u7684 VP\/GM\u3002 \u5728\u62c5\u4efb\u6b64\u89d2\u8272\u4e4b\u524d\uff0c\u4e00\u76f4\u7531 2019 \u5e74 8 \u6708\u88ab Cisco \u6536\u8d2d\uff0c\u800c\u7528\u6237\u662f Voicea\uff08\u4e00\u4e2a\u57fa\u4e8e\u8bed\u97f3\u7684 AI \u52a9\u624b\u5e73\u53f0\uff09\u7684\u8054\u540d\u521b\u59cb\u4eba\u517c\u9996\u5e2d\u6267\u884c\u5b98\u3002 \u5728 Voicea \u4e4b\u524d\uff0c\u4ed6\u521b\u5efa\u6709\u4e16\u754c\u6700\u5927\u7684\u6d88\u8d39\u8005\u6570\u636e\u5e02\u573a\u548c\u6570\u636e\u7ba1\u7406\u5e73\u53f0\u7684 BlueKai \u521b\u59cb\u4eba\u517c\u9996\u5e2d\u6267\u884c\u5b98\u3002 BlueKai \u5728 2014 \u5e74\u88ab Oracle \u6536\u8d2d\uff0c\u800c\u4e00\u76f4\u62c5\u4efb Oracle Data Cloud \u4e1a\u52a1\u90e8\u95e8\u9ad8\u7ea7\u526f\u603b\u88c1\/GM\u3002 Ford \u5728\u8ba1\u7b97\u673a\u5de5\u7a0b\u5b66\u9662\u83b7\u5f971000 \u4e07\u5230 10000 \u7f8e\u5143\uff0c\u540c\u65f6\u83b7\u5f97\u5b89\u7701\u79d1\u6280\u5b66\u9662 BS\u3002<\/p>\n<p>\u00a0<\/p>\n<p><strong><br \/>\n  <span><br \/>\n    <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020.jpg\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352960\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020-150x150.jpg\" alt=\"Sheila McGee-Smith \" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>McGee-Smith AnalyticsSheila<\/p>\n<p> McGee-Smith \u7684\u9996\u5e2d\u5206\u6790\u5e08 Sheila McGee-Smith<\/span> <\/strong>\u662f\u4e00\u4f4d\u9886\u5148\u7684\u901a\u4fe1\u884c\u4e1a\u5206\u6790\u5e08\u548c\u6218\u7565\u987e\u95ee\uff0c\u81f4\u529b\u4e8e\u8054\u7edc\u4e2d\u5fc3\u53ca\u4f01\u4e1a\u901a\u4fe1\u5e02\u573a\u3002 \u5979\u7684\u4e13\u4e1a\u6210\u679c\u5305\u62ec\u7f16\u5199\u5173\u4e8e\u8054\u7edc\u4e2d\u5fc3\u3001\u4f01\u4e1a\u7535\u8bdd\u3001\u6570\u636e\u7f51\u7edc\u548c\u65e0\u7ebf\u5e02\u573a\u9886\u57df\u7684\u591a\u5ba2\u6237\u7aef\u5e02\u573a\u8c03\u7814\u3002 \u5979\u7ecf\u5e38\u5728\u4e1a\u754c\u4f1a\u8bae\u3001\u7528\u6237\u7ec4\u548c\u9500\u552e\u4f1a\u8bae\u4e0a\u4f5c\u4e3a\u4e3b\u8bb2\u8005\uff0c\u4e5f\u662f\u4e00\u5bb6\u77e5\u540d\u65b0\u95fb\u548c\u901a\u4fe1\u5e02\u573a\u8d8b\u52bf\u7684\u90e8\u95e8\u3002<\/p>\n<p>\u00a0<\/p>\n<p><strong>\u4e86\u89e3\u66f4\u591a\u4fe1\u606fWebex Contact Center [\u89e3\u51b3\u65b9\u6848\u7f51\u9875]<\/strong><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">  \u5168\u65b0\u7684 Webex Contact Center \u4e3a\u4e0b\u4e00\u4ee3\u5ba2\u6237\u4f53\u9a8c\u57fa\u7840 [Blog]<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">  All-Star Acceleration \u2014 \u4e13\u5bb6\u770b\u4e00\u4e0b Contact Center \u6280\u672f [Blog]<\/a> \u7684\u4e0b\u4e00\u6b65\u5185\u5bb9\uff0c\u8be5\u6587\u7ae0\u4ee5 Cisco Contact Center  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\">\u9ad8\u7ba1\u9886\u5bfc\u7684\u89c2\u70b9\u4e3a\u5927\u5bb6\u7684\u89c1\u89e3\uff0c\u800c\u6295\u8d44\u56de\u62a5\u7387\u9ad8\u8fbe 262%<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/riding-along-on-262-roi-forrester-webex-contact-center-tei\"> Forrester Webex Contact Center Total Economic Impact \uff08TEI\uff09 \u7814\u7a76 [Analyst study]<\/a>  <a href=\"https:\/\/engage2demand.cisco.com\/LP=22999?ccid=cc001193&#038;oid=wprco022938\">\u56db\u6b21\u65c5\u7a0b\uff0c\u4e00\u4e2a\u76ee\u6807\uff1a Cloud [\u767d\u76ae\u4e66]<\/a>\u662f\u4e00\u4efd\u767d\u76ae\u4e66\uff0c\u7531 McGee-Smith AnalyticsCisco  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">\u5728 Ar stories \u5168\u7403\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3 2020 \u4e2d\u4f5c\u4e3a\u9886\u5bfc\u8005\u800c\u6536\u96c6\u7684\u56db\u5927\u5ba2\u6237\u4e91\u8fc1\u79fb\u6848\u4f8b[\u5206\u6790\u5e08\u8c03\u67e5]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2 \u6708 3 \u65e5\uff0c\u4e0e\u884c\u4e1a\u5206\u6790\u5e08 Sheila McGee-Smith \u548c Cisco Contact Center VP\/GM \u7684 Smith 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