{"id":385339,"date":"2020-10-26T13:52:44","date_gmt":"2020-10-26T20:52:44","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e8%a1%a8%e7%8e%b0%e4%b8%80%e7%9b%b4%e8%be%be%e5%88%b0-262-%e7%9a%84%e6%8a%95%e8%b5%84%e5%9b%9e%e6%8a%a5%e7%8e%87%ef%bc%9a-forrester-webex-contact-center-tei\/"},"modified":"2020-10-26T13:52:44","modified_gmt":"2020-10-26T20:52:44","slug":"%e8%a1%a8%e7%8e%b0%e4%b8%80%e7%9b%b4%e8%be%be%e5%88%b0-262-%e7%9a%84%e6%8a%95%e8%b5%84%e5%9b%9e%e6%8a%a5%e7%8e%87%ef%bc%9a-forrester-webex-contact-center-tei","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e8%a1%a8%e7%8e%b0%e4%b8%80%e7%9b%b4%e8%be%be%e5%88%b0-262-%e7%9a%84%e6%8a%95%e8%b5%84%e5%9b%9e%e6%8a%a5%e7%8e%87%ef%bc%9a-forrester-webex-contact-center-tei\/","title":{"rendered":"\u8868\u73b0\u4e00\u76f4\u8fbe\u5230 262% \u7684\u6295\u8d44\u56de\u62a5\u7387\uff1a Forrester Webex Contact Center TEI"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u4e86\u89e3\u6280\u672f\u4ef7\u503c\u7684\u4e3b\u8981\u65b9\u6cd5<\/strong><br \/>\n<\/span><\/h2>\n<p>\u8fd9\u4e9b\u5e74\u4e2d\uff0c\u6211\u4e00\u76f4\u88ab\u8be2\u95ee\u662f\u5426\u6d89\u53ca\u8054\u7edc\u4e2d\u5fc3\u6295\u8d44\u7684\u5546\u4e1a\u6848\u4f8b\u5408\u7406\u6027\u3002 \u65e0\u8bba\u662f\u6574\u4e2a\u8054\u7edc\u4e2d\u5fc3\u90e8\u7f72\u8fd8\u662f\u5355\u72ec\u7684\u6280\u672f\u7ec4\u4ef6\uff0c\u4e1a\u52a1\u6848\u4f8b\u5f00\u53d1\u90fd\u5341\u5206\u5fc5\u8981\u548c\u56f0\u96be\u3002<\/p>\n<p>\u57fa\u4e8e\u5bf9\u4e1a\u52a1\u6848\u4f8b\u5408\u7406\u6027\u7684\u7406\u89e3\uff0c\u6211\u5341\u5206\u5c0a\u656c Forrester Research \u5728\u5176&#8221;\u6574\u4f53\u7ecf\u6d4e\u5f71\u54cd&#8221;\uff08TEI\uff09\u6a21\u578b\u4e0b\u4f7f\u7528\u7684\u65b9\u6cd5\u3002 TEI \u6a21\u578b\u5229\u7528\u5728\u4f17\u591a\u6280\u672f\u6808\u4e2d\u4e30\u5bcc\u7684\u7ecf\u9a8c\uff0c\u5728\u4e86\u89e3\u6280\u672f\u7684\u4ef7\u503c\u4ee5\u5f71\u54cd\u5173\u952e\u4e1a\u52a1\u6210\u679c\u65b9\u9762\u662f\u4e00\u79cd\u9886\u5148\u7684\u65b9\u6cd5\u3002 TEI \u7814\u7a76\u7684\u53e6\u4e00\u4e2a\u5438\u5f15\u4eba\u7684\u65b9\u9762\u662f\uff0c\u5b83\u4ee5\u4e8b\u5b9e\u3001\u6570\u636e\u548c\u771f\u5b9e\u5ba2\u6237\u8c03\u7814\u4e3a\u57fa\u7840\uff0c\u800c\u4e0d\u662f\u865a\u62a5\u8425\u9500\u58f0\u660e\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u603b\u4f53\u7ecf\u6d4e\u5f71\u54cd\uff08TEI\uff09\u5206\u6790<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u6700\u8fd1\u4e0e Forrester <a href=\"https:\/\/engage2demand.cisco.com\/LP=23054?ccid=cc001193&#038;oid=wprco022929\">\u5408\u4f5c\uff0c\u9488\u5bf9\u4e00\u5bb6\u9886\u5148\u7684Webex\u4e00\u4ee3\u80fd\u6e90\u548c\u670d\u52a1\u63d0\u4f9b\u5546\u7684\u8054\u7edc\u4e2d\u5fc3<\/a> \u90e8\u7f72\u5f00\u53d1 TEI \u7814\u7a76\u3002 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Webex Contact Center<\/a> \u662f\u6211\u4eec\u7684\u4e91\u539f\u751f\u5168\u901a\u9053\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\uff0c\u5df2\u5728\u5168\u7403\u53ef\u7528\u3002 \u6211\u4eec\u7684\u7814\u7a76\u5ba2\u6237\u6765\u81ea\u9886\u5148\u7684\u4e0b\u4e00\u4ee3\u80fd\u8017\u4e1a\u52a1\uff0c\u5177\u6709 500 \u540d\u4ee3\u7406\u90e8\u7f72\u548c\u4e0a\u7ebf\u3002 \u5bf9\u4e8e\u8be5\u8c03\u67e5\uff0c\u6211\u4eec\u8fd8\u5f88\u4e30\u5bcc\u5730\u4f53\u9a8c\u4e86\u8d85\u8fc7 200 \u4efd TEI \u7814\u7a76\uff08Forrester \u7684 Bob Cormier\uff09\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u5f00\u573a\u8bcd<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/forrester-tei-study-infographic.pdf?ccid=cc001193&#038;oid=wprco022929\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-343265 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report.png\" sizes=\"auto, (max-width: 426px) 100vw, 426px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report-232x300.png 232w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report.png 426w\" alt=\"PDF \u683c\u5f0f\u7684\"\u6536\u76ca\u6458\u8981\"\uff0c\u5176\u4e2d\u5c06\u5305\u542b\u6295\u8d44\u56de\u62a5\u548c\u6295\u8d44\u56de\u62a5\" width=\"426\" height=\"552\" \/><br \/>\n<\/a>TEI \u4e2d\u6d89\u53ca\u7684\u7b2c\u4e00\u4e2a\u9879\u76ee\u662f\u63a8\u52a8\u5ba2\u6237\u79fb\u81f3 Contact Center Webex\u4fe1\u606f\u3002 \u5b9e\u9645\u4e0a\uff0c\u4ed6\u4eec\u5c1d\u8bd5\u4e86\u5404\u79cd\u4f01\u4e1a\u534f\u4f5c\u548c\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u4e2d\u7684&#8221;\u6700\u4f73&#8221;\u65b9\u6cd5\uff0c\u6700\u7ec8\u53d1\u73b0\u4e86\u5e0c\u671b\u7684\u7ed3\u679c\u3002 \u5458\u5de5\u8fc7\u591a\u7684\u6210\u672c\u3001\u7f3a\u4e4f\u4e92\u64cd\u4f5c\u6027\u548c\u5176\u4ed6\u56e0\u7d20\u4fc3\u4f7f\u4ed6\u4eec\u5168\u9762\u4e86\u89e3 Cisco \u7684\u534f\u4f5c\u89e3\u51b3\u65b9\u6848\uff0c\u5305\u62ec\u8054\u7edc\u4e2d\u5fc3\u529f\u80fd\u3002<\/p>\n<p>TEI \u7684\u4e00\u4e9b\u7ed3\u8bba\u975e\u5e38\u9192\u76ee\u3002 \u8be5\u5ba2\u6237\u66fe\u83b7\u5f97 262% \u7684\u6295\u8d44\u56de\u62a5\u53ca 13 \u4e2a\u6708\u7684\u6295\u8d44\u56de\u62a5\u3002 \u8be5\u9879\u76ee\u7684 NPV \u8fbe\u5230 680 \u4e07\u7f8e\u5143\uff0c\u6db5\u76d6\u56db\u7c7b\u4e3b\u8981\u7684\u4ef7\u503c\u521b\u9020\u3002<\/p>\n<ul>\n<li>\u9996\u5148\uff0c\u901a\u8fc7\u90e8\u7f72 <u>Webex Contact Center \u53ef\u8282\u7701 210<\/u> \u4e07\u7f8e\u5143\uff0c\u5141\u8bb8\u7ec4\u7ec7\u505c\u7528\u591a\u4e2a\u5730\u70b9\u7684 8 \u4e2a\u65e7\u5f0f\u672c\u5730\u90e8\u7f72\u7cfb\u7edf\u3002 \u8fd9\u4e0d\u4ec5\u662f\u4e00\u4e2a\u5168\u7403\u8054\u7edc\u4e2d\u5fc3\uff0c\u8fd8\u4f7f IT \u652f\u6301\u4eba\u5458\u51cf\u5c11 17 \u4e2a FTE\u3002<\/li>\n<li>\u7b2c\u4e8c\u662f <u>\u6d88\u9664\u5bf9\u5916\u5305\u7684\u8054\u7edc\u4e2d\u5fc3\u4ee3\u7406\u7684\u4f9d\u9760\uff0c\u8282\u7701\u4e86 190<\/u> \u4e07\u7f8e\u5143\u7684\u4ee3\u7406\u4eba\u529b\u6210\u672c\u3002 \u65b0\u5e73\u53f0\u51cf\u5c11\u4e86\u4e0e\u4e1a\u52a1\u6d41\u7a0b\u5916\u5305\uff08BPO\uff09\u8054\u7edc\u4e2d\u5fc3\u516c\u53f8\uff08\u54e5\u4f26\u6bd4\u4e9a\u3001\u83f2\u5f8b\u5bbe\u548c\u5370\u5ea6\uff09\u76f8\u5173\u7684\u5408\u540c\u3002<\/li>\n<li>\u7b2c\u4e09\uff0c\u901a\u8fc7 <u>\u7b80\u5316\u5ba2\u6237\u670d\u52a1\u652f\u6301\u548c\u54c1\u8d28\u7ba1\u7406\u4eba\u5458\uff0c\u8282\u7701\u4e86 240 <\/u>\u4e07\u7f8e\u5143\u3002 \u8be5\u5ba2\u6237\u80fd\u591f\u91cd\u65b0\u90e8\u7f72\u5ba2\u6237\u652f\u6301\u4eba\u5458\uff0c\u5c06 100 \u4e2a FTE \u51cf\u5c11\u81f3 44 \u4e2a FTE\uff0c\u4e4b\u524d\u8fd9\u4e9b\u5458\u5de5\u5728 8 \u4e2a\u5b8c\u5168\u4e0d\u540c\u7684\u7cfb\u7edf\u4e0a\u8fdb\u884c\u7c7b\u4f3c\u6d3b\u52a8\u524d\u5747\u9700\u8981\u8fd9\u4e9b\u5458\u5de5\u3002<\/li>\n<li>\u7b2c\u56db\uff0c\u6700\u540e\u662f\u66ff\u4ee3\u4e4b\u524d\u7684 <u>\u8054\u7edc\u4e2d\u5fc3\u548c\u901a\u4fe1\u5e73\u53f0\u53ef\u8282\u7701 406461 <\/u>\u7f8e\u5143\u7684\u6210\u672c\u3002 \u6b63\u5982\u4e0a\u6587\u6240\u8ff0\uff0cCisco Webex\u670d\u52a1\u7ec4\u5408\u66ff\u6362\u4e86\u6765\u81ea\u591a\u4e2a\u4f9b\u5e94\u5546\u7684 8 \u79cd\u65e7\u5f0f\u672c\u5730\u90e8\u7f72\u5e94\u7528\u7a0b\u5e8f\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>Webex Contact Center \u2013 \u6700\u4f73\u6280\u672f\u6295\u8d44 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u636e\u8be5\u516c\u53f8 IT \u4e3b\u7ba1\u79f0\uff1a&#8221;Cisco Webex Contact Center \u662f\u6211\u4eec\u5df2\u505a\u51fa\u7684\u6700\u4f73\u6280\u672f\u6295\u8d44\u51b3\u7b56\u4e4b\u4e00\u3002&#8221;<\/p>\n<p>\u7531\u4e8e\u5e95\u7ebf\u662f\u62a5\u9519\uff0c\u56e0\u6b64\u6bcf\u65e5\u8fd0\u8425\u4e2d\u90fd\u63d0\u4f9b\u8bc1\u660e\u3002 \u4ee5\u4e0b\u662f\u5728 TEI \u5206\u6790\u8fc7\u7a0b\u4e2d\u5ba2\u6237\u9700\u8981\u8bf4\u660e\u7684\u4e00\u70b9 &#8211; &#8220;\u6211\u4eec\u8ba9\u73b0\u573a\u4eba\u5458\u770b\u5230\u5f88\u591a\u5e0c\u671b\uff0c\u6700\u7ec8\u6211\u4eec\u8fd8\u662f\u4e00\u5bb6\u7edf\u4e00\u7684\u516c\u53f8\u3002 Cisco \u5df2\u66f4\u6539\u6211\u4eec\u5de5\u4f5c;\u5b83\u4f7f\u6211\u4eec\u6548\u7387\u66f4\u9ad8\u3002&#8221;<\/p>\n<p>\u60a8\u662f\u5426\u5df2\u5c1d\u8bd5\u591a\u79cd\u6709\u5173\u8054\u7edc\u4e2d\u5fc3\u53ca\u534f\u4f5c\u9700\u6c42\u7684\u6700\u4f73\u65b9\u6cd5\uff1f \u8be5\u8c03\u67e5\u6216\u8bb8\u80fd\u591f\u4fc3\u4f7f\u60a8\u7814\u7a76\u4e00\u4e0b contact Center Webex\u53ef\u4ee5\u505a\u4e9b\u4ec0\u4e48\u3002<\/p>\n<blockquote>\n<h3><a href=\"https:\/\/engage2demand.cisco.com\/LP=23054?ccid=cc001193&#038;oid=wprco022929\">\u5355\u51fb\u4ee5\u4e0b\u8f7d Cisco Webex Contact Center TEI \u7814\u7a76\u7684\u514d\u8d39\u526f\u672c<\/a><\/h3>\n<\/blockquote>\n<p>\u6211\u4eec\u5341\u5206\u613f\u610f\u4e0e\u5927\u5bb6\u4f1a\u9762\u5e76\u53d1\u73b0\u6211\u4eec\u5982\u4f55\u624d\u80fd\u50cf\u6211\u4eec\u7684 TEI \u4e3b\u9898\u4e00\u6837\u5e2e\u52a9\u60a8\u63d0\u9ad8\u4e1a\u52a1\u6548\u7387\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\uff01<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728 CT 11 \u6708 5<sup><\/sup> \u65e5\u661f\u671f\u56db\u4e0a\u5348 11\uff1a00 \u6807\u8bb0\u60a8\u7684\u65e5\u5386\uff0c\u5e76\u52a0\u5165 Forrester \u548c\u6211\u81ea\u5df1 Bob Cormier\uff0c\u56e0\u4e3a\u6211\u4eec\u6df1\u5165\u63a2\u7a76\u8be5 TEI \u62a5\u544a\u3002 \u6211\u4eec\u5c06\u8ba8\u8bba\u8be5\u5206\u6790\u7684\u6240\u6709\u5173\u952e\u53d1\u73b0\uff0c\u5e76\u5e2e\u52a9\u60a8\u786e\u5b9a Contact Center Webex\u5bf9\u4e3b\u8981\u4e1a\u52a1\u6210\u679c\u7684\u5f71\u54cd\u3002<\/p>\n<blockquote>\n<h3><a href=\"https:\/\/www.linkedin.com\/events\/6726571220814307328\/\">\u5355\u51fb\u4ee5\u6ce8\u518c\u53c2\u52a0\u6b64\u7f51\u7edc\u7814\u8ba8\u4f1a\u5e76\u4fdd\u62a4\u60a8\u7684\u4f4d\u7f6e<\/a><\/h3>\n<\/blockquote>\n<p><strong>\u4e86\u89e3 Contact<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/is-the-contact-center-getting-smarter\">Center \u5982\u4f55\u66f4\u667a\u80fd\u5730\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1f<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/monthly-update-boost-your-net-promoter-scores-and-workplace-collaboration-with-cisco-contact-center-solutions\">\u6708\u5ea6\u66f4\u65b0\uff1a \u501f\u52a9 Cisco Contact Center<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">\u89e3\u51b3\u65b9\u6848\u63d0\u9ad8 Net \u5206\u503c\u548c\u5de5\u4f5c\u573a\u6240\u534f\u4f5cCisco \u88ab\u8ba4\u5b9a\u4e3a Arable \u5168\u7403\u7684&#8221;\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3 2020<\/a>  <a href=\"https:\/\/www.wwt.com\/article\/actionable-insights-for-contact-center-staff-and-leadership\">\u53ef\u64cd\u4f5c\u6d1e\u5bdf&#8221;\u7684\u8054\u7edc\u4e2d\u5fc3\u5458\u5de5\u548c\u9886\u5bfc\u56e2\u961f\u7684\u9886\u5bfc\u8005<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Forrester Consulting \u8fdb\u884c\u4e86\u4e00&#x2122;\u9879\u5b8c\u5168\u7684\u7ecf\u6d4e\u5f71\u54cd\uff08TEI\uff09\u7814\u7a76\uff0c\u4ee5\u786e\u5b9a Cisco Webex Contact Center 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