{"id":385377,"date":"2020-09-17T12:10:02","date_gmt":"2020-09-17T19:10:02","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e6%9c%88%e5%ba%a6%e6%9b%b4%e6%96%b0%ef%bc%9a-%e5%80%9f%e5%8a%a9-cisco-contact-center-%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88%e6%8f%90%e9%ab%98-net-%e5%88%86%e5%80%bc%e5%92%8c%e5%b7%a5%e4%bd%9c%e5%9c%ba\/"},"modified":"2020-09-17T12:10:02","modified_gmt":"2020-09-17T19:10:02","slug":"%e6%9c%88%e5%ba%a6%e6%9b%b4%e6%96%b0%ef%bc%9a-%e5%80%9f%e5%8a%a9-cisco-contact-center-%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88%e6%8f%90%e9%ab%98-net-%e5%88%86%e5%80%bc%e5%92%8c%e5%b7%a5%e4%bd%9c%e5%9c%ba","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e6%9c%88%e5%ba%a6%e6%9b%b4%e6%96%b0%ef%bc%9a-%e5%80%9f%e5%8a%a9-cisco-contact-center-%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88%e6%8f%90%e9%ab%98-net-%e5%88%86%e5%80%bc%e5%92%8c%e5%b7%a5%e4%bd%9c%e5%9c%ba\/","title":{"rendered":"\u6708\u5ea6\u66f4\u65b0\uff1a \u501f\u52a9 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u63d0\u9ad8 Net \u5206\u503c\u548c\u5de5\u4f5c\u573a\u6240\u534f\u4f5c"},"content":{"rendered":"<p><span><br \/>\n  <strong>\u5c06\u5ba2\u6237\u4f53\u9a8c<\/strong> <\/span> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\"><\/a>  \u653e\u5728\u7b2c\u4e00\u4f4d \u4e0a\u4e2a\u6708\uff0c\u6211\u4e0e Webex Contact Center \u5206\u4eab\u4e86\u4e00\u4e9b\u6fc0\u52a8\u4eba\u5fc3\u7684\u65b0\u529f\u80fd\uff0c\u8be5\u8054\u7edc\u4e2d\u5fc3\u662f\u4e00\u5bb6\u5c61\u83b7\u6b8a\u8363\u7684\u670d\u52a1\u5f0f\u8054\u7edc\u4e2d\u5fc3 \uff08CCaaS\uff09\uff0c\u9002\u7528\u4e8e\u5c0f\u578b\u548c\u5927\u578b\u8054\u7edc\u4e2d\u5fc3\u3002<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u672c\u6708\uff0c\u6211\u4eec\u9488\u5bf9 Webex Experience Management<\/a>\uff08\u6211\u4eec\u7684\u57fa\u4e8e\u4e91\u7684 AI\/\u4e91\u6a21\u5f0f\u4f53\u9a8c\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\uff09\u63a8\u51fa\u4e00\u7cfb\u5217\u589e\u5f3a\u529f\u80fd\uff0c\u8be5\u89e3\u51b3\u65b9\u6848\u53ef\u5e2e\u52a9\u4f01\u4e1a\u4e86\u89e3\u7ec4\u7ec7\u4e2d\u6240\u6709\u63a5\u89e6\u70b9\u7684\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\uff0c\u4ece\u800c\u505a\u51fa\u6539\u8fdb\uff0c\u4ece\u800c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u5e76\u964d\u4f4e\u5ba2\u6237\u6d41\u5931\u7387\u3002<\/p>\n<p>\u5982\u4eca\uff0c\u968f\u7740\u6d88\u8d39\u8005\u4e0e\u4f01\u4e1a\u95f4\u7684\u5927\u591a\u6570\u4ea4\u4e92\u90fd\u5728\u7ebf\u8fdb\u884c\uff0c\u5ba2\u6237\u4f53\u9a8c\u5df2\u53d1\u751f\u4e86\u65b0\u7684\u610f\u4e49\u3002 \u7f8e\u56fd\u7ba1\u7406\u54a8\u8be2\u516c\u53f8 McKinsey \u603b\u7ed3\u9053\uff1a&#8221;\u4e00\u5bb6\u516c\u53f8\u7684\u7ade\u4e89\u4f18\u52bf\u5728\u4e8e\u770b\u4e2d\u5ba2\u6237\u7684\u773c\u795e\u3002&#8221; 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src=\"https:\/\/www.youtube.com\/embed\/Mg3wuRK3OXo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span><br \/>\n  <strong>\u5b8c\u5168\u5168\u6e20\u9053Webex\u4f53\u9a8c<\/strong> <\/span>  \u7ba1\u7406\u901a\u8fc7\u5f15\u5165\u66f4\u591a\u6e20\u9053\u9009\u9879\u6765\u4e3a\u5ba2\u6237\u63d0\u4f9b\u8c03\u67e5\uff0c\u4ece\u800c\u589e\u5f3a\u60a8\u4e0e\u5ba2\u6237\u4e92\u52a8\u540e\u4e86\u89e3\u5ba2\u6237\u4f53\u9a8c\u7684\u80fd\u529b\u3002<\/p>\n<p>\u73b0\u5728\uff0c\u60a8\u53ef\u4ee5\u901a\u8fc7 IVR \u5b9e\u65f6\u8c03\u67e5\u5ba2\u6237\uff0c\u5e76\u53ef\u5728\u8bed\u97f3\u4f1a\u8bae\u540e\u901a\u8fc7\u77ed\u4fe1\u548c\u7535\u5b50\u90ae\u4ef6\u91c7\u7528\u4e0d\u8ba1\u5212\u53d1\u9001\u65b9\u5f0f\u3002 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\u4ee3\u7406\u684c\u9762\u96c6\u6210\u4e86 Webex\u4f53\u9a8c\u7ba1\u7406\u65f6\uff0c\u6211\u4eec\u8fd8\u63a8\u51fa\u4e86\u66f4\u591a\u7684\u901a\u9053\u3002 \u5ba2\u670d\u73b0\u5728\u9664\u4e86\u80fd\u591f\u4e0e\u5ba2\u6237\u8fdb\u884c\u8bed\u97f3\u4ea4\u4e92\u4e4b\u5916\uff0c\u8fd8\u80fd\u591f\u4e86\u89e3\u5ba2\u6237\u611f\u53d7\u548c\u8fc7\u53bb\u5728\u804a\u5929\u548c\u7535\u5b50\u90ae\u4ef6\u4ea4\u4e92\u4e0a\u7684\u4f53\u9a8c\u3002 \u8fd9\u4f7f\u8054\u7edc\u4e2d\u5fc3\u80fd\u591f\u771f\u6b63\u4e86\u89e3\u5ba2\u6237\u7684\u611f\u53d7\uff0c\u5e76\u80fd\u591f\u8fdb\u4e00\u6b65\u4e2a\u6027\u5316\u4e0e\u5ba2\u6237\u7684\u4ea4\u4e92\u3002<\/p>\n<p>\u4f7f\u7528 Webex Contact Center Enterprise \u548c Unified Contact Center Enterprise \u7684\u5ba2\u6237Cisco Webex\u8fd9\u4e9b\u65b0\u589e\u7684&#8221;\u4f53\u9a8c\u7ba1\u7406&#8221;\u529f\u80fd\u3002<\/p>\n<p><div id=\"attachment_338562\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-338562\" class=\"wp-image-338562 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-300x169.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-768x432.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-1024x576.png 1024w\" alt=\"\u5b8c\u5168\u5168\u6e20\u9053Webex XM\" width=\"640\" height=\"360\" \/><p id=\"caption-attachment-338562\" class=\"wp-caption-text\">\u5728\u4ee3\u7406\u684c\u9762<\/p><\/div>  <span>   <strong>\u7acb\u4f53\u58f0\u5f55\u5236\uff08Webex Contact Center<\/strong><\/span>    <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\"> Webex Contact Center<\/a> \u4e0a\uff09\u4e0a\u7684\u7528\u6237\u4f53\u9a8c\u8fc7\u7a0b\u73b0\u5728\u652f\u6301\u5bf9\u5ba2\u670d\u4e0e\u5ba2\u6237\u5bf9\u8bdd\u8fdb\u884c\u7acb\u4f53\u58f0\u5f55\u5236\uff0c\u4ece\u800c\u53ef\u4ee5\u6e05\u695a\u5730\u533a\u5206\u8c01\u5728\u53d1\u8a00\uff0c\u5e76\u5e94\u7528\u5148\u8fdb\u7684\u8bed\u97f3\u5206\u6790\u529f\u80fd\u7528\u4e8e<\/p>\n<p>\u5ba2\u6237\u53cd\u9988\u68c0\u6d4b\u548c\u4ee3\u7406\u6307\u5bfc\uff0c\u4ece\u800c\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002 \u00a0\u8be5\u65b0\u529f\u80fd\u53ef\u901a\u8fc7\u8054\u7edc\u4e2d\u5fc3\u4f7f\u7528\u7684\u547c\u53eb\u5f55\u5236\u548c\u5de5\u4f5c\u4f18\u5316\u89e3\u51b3\u65b9\u6848\u6765\u5229\u7528\u3002<\/p>\n<p><span><br \/>\n  <strong>\u9488\u5bf9\u52a0\u62ff\u5927\u7684\u65b0\u6570\u636e\u4e2d\u5fc3\u63d0\u4f9b\u5b89\u5168<\/strong> <\/span>  \u7684\u56fd\u5bb6\/\u5730\u533a\u6570\u636e\u9a7b\u7559\u529f\u80fd\uff0c\u6211\u4eec\u65b0\u589e\u4e86\u9488\u5bf9 Webex Contact Center<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/index.html\">  <\/a>\u548c Webex Calling\u7684\u6570\u636e\u9a7b\u7559\u9009\u9879\u3002 \u5bf9\u4e8e\u52a0\u62ff\u5927\u5ba2\u6237\uff0c\u8fd9\u610f\u5473\u7740\u914d\u7f6e\u6570\u636e\u3001\u547c\u53eb\u6570\u636e\u8bb0\u5f55\u3001\u547c\u53eb\u5f55\u5236\u6587\u4ef6\u53ca\u62a5\u544a\u6570\u636e\u90fd\u53ef\u4ee5\u5728\u5176\u5730\u533a\u5b89\u5168\u5730\u5b58\u50a8\u548c\u7ef4\u62a4\uff0c\u8fd9\u5bf9\u4e8e\u4e25\u683c\u7684\u52a0\u62ff\u5927\u6570\u636e\u9690\u79c1\u6cd5\u89c4\u5c24\u4e3a\u91cd\u8981\u3002<\/p>\n<p><span><br \/>\n  <strong>\u4e0b\u4e00\u6b65\uff1f<\/strong><br \/>\n<\/span><\/p>\n<p>\u8bf7\u7ee7\u7eed\u5173\u6ce8\u4e0b\u6708\u535a\u5ba2\uff0c\u5728\u535a\u5ba2\u4e2d\uff0c\u6211\u5c06\u91cd\u70b9\u4ecb\u7ecd\u80fd\u591f\u6539\u8fdb Contact Center \u5408\u89c4\u6027\u3001\u5f39\u6027\u548c\u7ba1\u7406\u7684\u65b0\u529f\u80fd\u3002<\/p>\n<blockquote><p>\u8981\u4e86\u89e3\u5173\u4e8e Webex Management \u7684\u66f4\u591a\u5185\u5bb9\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec\u7684 <a href=\"https:\/\/ebooks.cisco.com\/story\/three-pillars-of-customer-experience-management\/?ccid=cc001193&#038;oid=ebkco020248\">\u7535\u5b50\u4e66<\/a>\u3002 \u8981\u4e86\u89e3\u6709\u5173 Cisco \u4e91\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u7f51\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<p><strong>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/strong>  https:\/\/blogs.cisco.com\/collaboration\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center https:\/\/blogs.cisco.com\/collaboration\/better-than-being-there-with-webex-and-enabling-teachers-to-inspire-students-with-hybrid-learning<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u672c\u6708\uff0c\u6211\u4eec\u5c06\u5bf9 Webex 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