{"id":385405,"date":"2020-09-03T15:44:42","date_gmt":"2020-09-03T22:44:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e4%b8%8e-guest-forrester-%e5%85%b1%e5%90%8c%e5%b7%a5%e4%bd%9c%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%e7%a0%94%e7%a9%b6%ef%bc%9a-%e7%94%a8%e8%a1%a8%e7%a4%ba-contact-center-%e5%9c%a8-4000\/"},"modified":"2020-09-03T15:44:42","modified_gmt":"2020-09-03T22:44:42","slug":"%e4%b8%8e-guest-forrester-%e5%85%b1%e5%90%8c%e5%b7%a5%e4%bd%9c%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%e7%a0%94%e7%a9%b6%ef%bc%9a-%e7%94%a8%e8%a1%a8%e7%a4%ba-contact-center-%e5%9c%a8-4000","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%b8%8e-guest-forrester-%e5%85%b1%e5%90%8c%e5%b7%a5%e4%bd%9c%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%e7%a0%94%e7%a9%b6%ef%bc%9a-%e7%94%a8%e8%a1%a8%e7%a4%ba-contact-center-%e5%9c%a8-4000\/","title":{"rendered":"\u4e0e Guest Forrester \u5171\u540c\u5de5\u4f5c\u7f51\u7edc\u7814\u8ba8\u4f1a\u7814\u7a76\uff1a \u7528\u8868\u793a Contact Center \u5728 4000 \u4e2d\u7684\u89d2\u8272"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u8de8\u8d8a\u4e24\u4e2a\u4e16\u754c\u7684\u6865\u6881\u83b7\u5f97\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f53\u60a8\u542c\u5230&#8221;\u5ba2\u6237\u4f53\u9a8c&#8221;\u5b57\u6837\u65f6\uff0c\u9996\u5148\u60f3\u8d77\u662f\u4ec0\u4e48\uff1f<\/p>\n<p>\u6109\u5feb\uff1f \u4ee4\u4eba \u6cae\u4e27\uff1f \u7c98\u6027\uff1f \u6df7\u4e71\uff1f\u00a0 \u6211\u4eec\u6bcf\u4e2a\u4eba\u7684\u89c2\u70b9\u90fd\u57fa\u4e8e\u6211\u4eec\u4f5c\u4e3a\u6d88\u8d39\u8005\u6700\u96be\u5fd8\u7684\u4f53\u9a8c\uff0c\u65e0\u8bba\u662f\u826f\u597d\u8fd8\u662f\u4e0d\u4f73\u3002<\/p>\n<p>\u5f53\u60a8\u542c\u5230&#8221;\u5ba2\u6237\u670d\u52a1&#8221;\u65f6\u8be5\u505a\u4ec0\u4e48\uff1f\u00a0 \u60a8\u53ef\u80fd\u8ba4\u4e3a\u8fd9\u4e24\u8005\u76f8\u540c\u3002 \u4e8b\u5b9e\u4e0a\uff0c\u4e24\u8005\u7d27\u5bc6\u76f8\u8fde\uff0c\u4f46\u5728\u6211\u4eec\u5408\u4f5c\u7684\u516c\u53f8\u5185\uff0c\u5b83\u4eec\u5b9e\u9645\u4e0a\u8fd8\u6709\u4e24\u4e2a\u72ec\u7acb\u7684\u7126\u70b9\u3002 \u00a0\u6839\u636e Cisco \u7684\u5168\u7403 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/contact-center-survey-2020.html\">\u8054\u7edc<\/a>\u4e2d\u5fc3\u8c03\u67e5\u663e\u793a\uff0c\u5df2\u6709\u534a\u6570\u4ee5\u4e0a\u7684\u8054\u7edc\u4e2d\u5fc3\u88ab\u62a5\u544a\u4e3a\u601d\u79d1\u7f51\u5185\u7ba1\u7406\u4eba\u5458\uff0c\u4f46\u662f 72% \u7684\u8054\u7edc\u4e2d\u5fc3\u51b3\u7b56\u8005\u8868\u793a\uff0c\u5206\u6563\u7684\u5ba2\u6237\u4f53\u9a8c\u662f\u524d 5 \u5927\u4e1a\u52a1\u6311\u6218\u4e4b\u4e00\u3002<\/p>\n<p>Forrester \u5c06\u5ba2\u6237\u4f53\u9a8c\u5b9a\u4e49\u4e3a <em>\u5ba2\u6237\u5982\u4f55\u6539\u5584\u4e0e\u8d35\u516c\u53f8\u7684\u4ea4\u4e92\uff081\uff09<\/em> \u00a0\u4e5f\u5c31\u662f\u8bf4\uff0c\u5ba2\u6237\u4f53\u9a8c\u662f\u4e00\u79cd&#8221;\u89c2\u70b9&#8221;\u3002 \u00a0\u800c\u5ba2\u6237\u670d\u52a1\u662f\u4e00\u79cd&#8221;\u5e72\u9884&#8221;\u3002 \u5f88\u591a\u516c\u53f8\u4ee4\u4eba\u8ff7\u60d1\u5ba2\u6237\u4f53\u9a8c\u548c\u5ba2\u6237\u670d\u52a1\u7684\u533a\u522b\uff0c\u5bfc\u81f4\u5bf9\u5ba2\u6237\u4f53\u9a8c\u771f\u6b63\u6240\u6709\u6743 \uff08\u672a\u660e\u786e\u5316\uff09\u4ea7\u751f\u6df7\u6dc6\u3002 \u4e24\u8005\u4e4b\u95f4\u7684\u534f\u4f5c\u5bf9\u4e8e\u5b9e\u73b0 4000 \u4e07\u53f0\u6216 2000 \u4e07\u53f0\u5e94\u7528\u7a0b\u5e8f\u6210\u529f\u81f3\u5173\u91cd\u8981\u3002<strong>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u52a0\u5165\u6211\u4eec\u672a\u6765\u7684\u5de5\u4f5c\u7f51\u7edc\u7814\u8ba8\u4f1a<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/use.webex.com\/achievecxsuccess\"><\/a> \u4e8e 2020 \u5e74 9 \u6708 10 \u65e5\uff08\u661f\u671f\u56db\uff0910\uff1a00\uff08\u4e0a\u5348 10\uff1a00\uff0c\u4e0a\u5348 10\uff1a1\uff0c\u5728\u4e3b\u9898\u7814\u8ba8\u4f1a\u4e2d\uff0c\u4e3b\u9898\u4e3a\u8bbf\u5ba2 Faith Adams\u3001Forrester Research \u9ad8\u7ea7\u5206\u6790\u5e08\u548c Cisco \u8054\u7edc\u4e2d\u5fc3\u4e1a\u52a1\u90e8\u95e8\u7684 CWod Muthuishnan\uff0cVinod Muthuishnan\uff09\u4e00\u8d77\u63a2\u8ba8\u4e24\u4e2a\u7ec4\u7ec7\u95f4\u7684\u663e\u8457\u5dee\u5f02\u4ee5\u53ca\u8fd9\u4e24\u4e2a\u90e8\u95e8\u5728\u6784\u5efa\u6574\u4e2a\u5ba2\u6237\u8ba1\u5212\u8bed\u97f3\uff0c\u4ece\u800c\u5f15\u5bfc\u4e1a\u52a1\u5b9e\u73b0\u51fa\u8272\u6210\u679c\u65b9\u9762\u6240\u91c7\u53d6\u7684\u6b65\u9aa4\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-336929\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-03-at-1.53.33-PM-1024x707.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-03-at-1.53.33-PM-300x207.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-03-at-1.53.33-PM-768x530.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-03-at-1.53.33-PM-1024x707.png 1024w\" alt=\"Forrester Research \u9ad8\u7ea7\u5206\u6790\u5e08 Faith Adams \u548c Cisco Contact Center Vinod Muthuishnan \u7b49\u4e3a\u672a\u6765\u5de5\u4f5c\u7f51\u7edc\u7814\u8ba8\u4f1a\u4e3b\u8bb2\u8005\u7684\u7167\u7247\" width=\"640\" height=\"442\" \/><\/p>\n<p>\u51fa\u5e2d\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\u5e76\u6536\u5230 Forrester Research \u767d\u76ae\u4e66&#8221;\u4e0e\u5ba2\u6237\u670d\u52a1\u9886\u5bfc\u8fdb\u884c\u534f\u4f5c\u3002&#8221;<\/p>\n<blockquote><p>\u6211\u4eec\u671f\u5f85\u60a8\u4e8e <a href=\"https:\/\/use.webex.com\/achievecxsuccess\"><\/a> 9 \u6708 10<sup>\u65e5\u53c2\u52a0\u6211\u4eec\u672a\u6765\u7684\u5de5\u4f5c\u7f51\u7edc\u7814\u8ba8\u4f1a<\/sup>\uff01<\/p><\/blockquote>\n<p>\u8bf7\u52a1\u5fc5\u67e5\u770b\u4ee5\u4e0b\u8d44\u6e90\uff1a<\/p>\n<ul>\n<li>\u4e86\u89e3\u6709\u5173 Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u4f53\u9a8c\u7ba1\u7406<\/a><\/li>\n<li>\u8bbf\u95ee\u6211\u4eec\u7684 <a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \u89e3\u51b3\u65b9\u6848<\/a> \u7f51\u7ad9\u3002<\/li>\n<\/ul>\n<p>\uff081\uff09 2020<strong>    <\/strong>\u5e74 7 \u6708 21 \u65e5\uff0c\u4e3a FORrester Research\uff0c Inc.\u63d0\u4f9b\u8fdb\u4e00 https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences https:\/\/blogs.cisco.com\/collaboration\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center<\/p>\n<p>https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guest Forrester Research \u548c Cisco Contact Center \u63a2\u7d22\u4e86\u901a\u8fc7 2000 \u5e74 7 \u6708 19 \u65e5\u5230 2012 \u5e74 7 \u6708 15 \u65e5<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[4278,8150],"class_list":["post-385405","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-contact-center-as-a-service","tag-8150"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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