{"id":385429,"date":"2020-08-18T10:31:32","date_gmt":"2020-08-18T17:31:32","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e6%9c%88%e5%ba%a6%e6%9b%b4%e6%96%b0%ef%bc%9a-%e9%80%9a%e8%bf%87%e4%ba%91%e6%a8%a1%e5%bc%8f%e8%81%94%e7%b3%bb%e4%b8%ad%e5%bf%83%e4%b8%ba-contact-center-cisco-webex%e5%9b%be%e8%a1%a8\/"},"modified":"2020-08-18T10:31:32","modified_gmt":"2020-08-18T17:31:32","slug":"%e6%9c%88%e5%ba%a6%e6%9b%b4%e6%96%b0%ef%bc%9a-%e9%80%9a%e8%bf%87%e4%ba%91%e6%a8%a1%e5%bc%8f%e8%81%94%e7%b3%bb%e4%b8%ad%e5%bf%83%e4%b8%ba-contact-center-cisco-webex%e5%9b%be%e8%a1%a8","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e6%9c%88%e5%ba%a6%e6%9b%b4%e6%96%b0%ef%bc%9a-%e9%80%9a%e8%bf%87%e4%ba%91%e6%a8%a1%e5%bc%8f%e8%81%94%e7%b3%bb%e4%b8%ad%e5%bf%83%e4%b8%ba-contact-center-cisco-webex%e5%9b%be%e8%a1%a8\/","title":{"rendered":"\u6708\u5ea6\u66f4\u65b0\uff1a \u901a\u8fc7\u4e91\u6a21\u5f0f\u8054\u7cfb\u4e2d\u5fc3\u4e3a Contact Center Cisco Webex\u56fe\u8868"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u6b22\u8fce\u4f7f\u7528&#8221;\u6bcf\u6708\u529f\u80fd\u66f4\u65b0\u535a\u5ba2\u7cfb\u5217&#8221; <\/strong><br \/>\n<\/span><\/h2>\n<p>\u4e3a\u4fdd\u8bc1\u5ba2\u6237\u4e86\u89e3 Cisco Contact Center \u4ea7\u54c1\u7ec4\u5408\u4e2d\u7684\u65b0\u529f\u80fd\uff0c\u6211\u4eec\u521b\u5efa\u4e86\u8be5\u6708\u5ea6\u535a\u5ba2\u7cfb\u5217\u3002 \u6bcf\u6708\uff0c\u60a8\u90fd\u5c06\u4f1a\u542c\u5230\u6211\u53ca\u6211\u7684 Cisco \u540c\u4e8b\u4f7f\u7528\u6211\u4eec Webex \u4ea7\u54c1\u7ec4\u5408\u7684\u65b0\u529f\u80fd\uff0c\u8fd9\u4e9b\u529f\u80fd\u53ef\u5e2e\u52a9\u4f01\u4e1a\u6539\u8fdb\u5de5\u4f5c\u573a\u6240\u534f\u4f5c\u3001\u751f\u4ea7\u529b\u548c\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u672c\u6708\uff0c\u6211\u5c06\u91cd\u70b9\u4ecb\u7ecd\u6211\u4eec\u5728 Webex Contact Center<\/a>\u4e2d\u5f15\u5165\u7684\u4e00\u4e9b\u6fc0\u52a8\u4eba\u5fc3\u7684\u529f\u80fd\u3002\u8be5\u8054\u7edc\u4e2d\u5fc3\u662f\u4e00\u79cd\u9002\u7528\u4e8e\u5c0f\u578b\u548c\u5927\u578b\u8054\u7edc\u4e2d\u5fc3\uff08CCaaS\uff09\u7684\u591a\u529f\u80fd\u8054\u7edc\u4e2d\u5fc3\uff0c\u53d7\u5230\u5168\u7403\u9886\u5148\u91d1\u878d\u3001\u533b\u7597\u4fdd\u5065\u3001\u96f6\u552e\u53ca\u5a31\u4e50\u516c\u53f8\u7684\u4fe1\u8d56\u3002<\/p>\n<p>\u7531\u4e8e\u6211\u4eec\u91c7\u7528\u7075\u6d3b\u7684\u4e91\u5f00\u53d1\u65b9\u5f0f\uff0c\u56e0\u6b64\u80fd\u591f\u6301\u7eed\u3001\u9891\u7e41\u5730\u5f15\u5165\u65b0\u529f\u80fd\u3002 \u901a\u8fc7\u6211\u4eec\u72ec\u4e00\u65e0\u4e8c\u7684\u591a\u79df\u6237\u4e91Webex Contact Center <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\"><\/a> \u5e73\u53f0\uff0c\u6211\u4eec\u53ef\u5728\u6574\u4e2a\u8054\u7edc\u4e2d\u5fc3\u4ea7\u54c1\u7ec4\u5408\u4e2d\u63d0\u4f9b\u65b0\u529f\u80fd\uff0c\u540c\u65f6\u4f7f\u4e91\u5ba2\u6237\u548c\u672c\u5730\u5ba2\u6237\u90fd\u80fd\u591f\u5feb\u901f\u5229\u7528\u65b0\u529f\u80fd\uff0c\u8fd9\u4e9b\u529f\u80fd\u53ef\u5e2e\u52a9\u4ed6\u4eec\u8fbe\u6210\u4e1a\u52a1\u76ee\u6807\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u65b0\u589e\u529f\u80fd<\/strong><br \/>\n<\/span><\/h2>\n<h2><span><br \/>\n  <strong>\u501f\u52a9\u5bf9\u5458\u5de5\u7684\u4f18\u5316Webex\u51b3\u7b56 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u4eec\u589e\u5f3a <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex\u5458\u5de5<\/a> \u4f18\u5316 \uff08FPO\uff09 \u4e91\u5957\u4ef6\u5305\u62ec\u8d28\u91cf\u7ba1\u7406\u3001\u5458\u5de5\u7ba1\u7406\u548c\u5206\u6790\u529f\u80fd\uff0c\u4f7f\u8054\u7edc\u4e2d\u5fc3\u4e3b\u7ba1\u80fd\u591f\u4f18\u5316\u4ee3\u7406\u4e1a\u7ee9\u5e76\u83b7\u53d6\u5173\u4e8e\u5ba2\u6237\u7684\u5b9d\u8d35\u6570\u636e\u89c1\u89e3\u3002 \u8be5\u89e3\u51b3\u65b9\u6848\u5305\u62ec\u4e09\u4e2a\u5173\u952e\u6a21\u5757\uff0c\u73b0\u5df2\u53ef\u7528\u4e8e\u6211\u4eec\u7684\u5185\u90e8\u7f72\u89e3\u51b3\u65b9\u6848 Unified Contact Center Express \u4ee5\u53ca Webex Contact Center\uff1a<\/p>\n<ul>\n<li><strong><br \/>\n  <span><\/span> <\/strong>&#8220;\u8d28\u91cf\u7ba1\u7406&#8221;\u5305\u62ec\u53ef\u4f38\u7f29\u7684\u8bed\u97f3\u548c\u5c4f\u5e55\u901a\u8bdd\u5f55\u5236\u4ee5\u53ca\u8d28\u91cf\u8bc4\u4f30\u5de5\u5177\uff0c\u8ba9\u4e3b\u7ba1\u53ef\u8f7b\u677e\u590d\u67e5\u548c\u8bc4\u4f30\u4e2a\u4eba\u548c\u56e2\u961f\u7684\u8868\u73b0\u7ea7\u522b\uff0c\u4ece\u800c\u5728\u56e2\u961f\u6548\u7387\u3001\u4e00\u6b21\u547c\u53eb\u89e3\u51b3\uff08FCR\uff09\u53ca\u5ba2\u6237\u6ee1\u610f\u5ea6 \uff08CSAT\uff09 \u4e0a\u4fdd\u6301\u6700\u4f73\u72b6\u6001\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334892\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334892\" class=\"wp-image-334892 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM-300x183.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM-768x467.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png 840w\" alt=\"\u901a\u8fc7Webex\u8fdb\u4e00\u7684\"\u5206\u5305\u9500\u552e\u6a21\u5f0f\"\uff0c\u8054\u7edc\u4e2d\u5fc3\u7ecf\u7406\u53ef\u501f\u52a9\u5f3a\u5927\u7684\u5ba2\u6237\u6570\u636e\u3001\u8bed\u97f3\u80fd\u53ca\u5176\u4ed6\u4e1a\u52a1\u76f8\u5173\u5143\u6570\u636e\u7ec4\u5408\uff0c\u7cbe\u786e\u627e\u5230\u611f\u5174\u8da3\u7684\u4ea4\u4e92\u6d3b\u52a8\u3002\" width=\"840\" height=\"511\" \/><p id=\"caption-attachment-334892\" class=\"wp-caption-text\">Webex\u56e2\u961f\u4f18\u5316\u8d28\u91cf\u7ba1\u7406<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>\u901a\u8fc7 Workforce Management <\/strong> <\/span>\uff0c\u4e3b\u7ba1\u548c\u7ecf\u7406\u53ef\u5236\u5b9a\u591a\u4e2a\u7ad9\u70b9\u7684\u8ba1\u5212\u3001\u7ba1\u7406\u5173\u952e\u6570\u636e\u548c\u5173\u952e\u6027\u80fd\u6307\u6807 \uff08KPI\uff09\u4ee5\u53ca\u7ba1\u7406\u4ee3\u7406\u5bf9\u65e5\u7a0b\u5b9e\u65f6\u7684\u4e25\u683c\u9075\u5b88\u60c5\u51b5\u3002 \u8fd9\u4f7f\u5f97\u8054\u7edc\u4e2d\u5fc3\u80fd\u591f\u8f7b\u677e\u51c6\u786e\u5730\u5bf9\u610f\u5916\u60c5\u51b5\u8fdb\u884c\u9884\u6d4b\uff0c\u4e3b\u52a8\u5206\u6790\u548c\u8c03\u6574\u5e94\u5bf9\u65e5\u5e38\u5b9e\u9645\u60c5\u51b5\uff0c\u4ee5\u53ca\u505a\u51fa\u66f4\u660e\u667a\u51b3\u7b56\u6765\u7ba1\u7406\u5173\u952e\u4e1a\u52a1\u8d44\u6e90\u4ee5\u4f18\u5316\u670d\u52a1\u7ea7\u522b\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334893\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334893\" class=\"wp-image-334893 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1.png\" sizes=\"auto, (max-width: 833px) 100vw, 833px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1-300x183.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1-768x467.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1.png 833w\" alt=\"\u901a\u8fc7Webex\u70b9\u5f0f\u5458\u5de5\u7ba1\u7406\u6a21\u5757\uff0c\u8054\u7cfb\u4e2d\u5fc3\u7ecf\u7406\u53ef\u9884\u6d4b\u6570\u91cf\u8d8b\u52bf\u3001\u5236\u5b9a\u4ee3\u7406\u65e5\u7a0b\u5b89\u6392\u5e76\u8ddf\u8e2a\u5173\u952e\u7ee9\u6548\u6307\u6807\u3002 \" width=\"833\" height=\"507\" \/><p id=\"caption-attachment-334893\" class=\"wp-caption-text\">Webex\u5de5\u4f5c\u56e2\u961f\u4f18\u5316\u5de5\u4f5c\u56e2\u961f\u7ba1\u7406<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>\u5de5\u4f5c\u56e2\u961f\u4f18\u5316 <\/strong> <\/span>\u5206\u6790\u5c06\u8bed\u97f3\u3001\u684c\u9762\u548c\u6587\u672c\u5206\u6790\u96c6\u6210\u5230\u5355\u4e2a\u7edf\u4e00\u5206\u6790\u5de5\u5177\u4e2d\uff0c\u5411\u4e3b\u7ba1\u63d0\u4f9b\u6570\u636e\u9a71\u52a8\u578b\u89c1\u89e3\u548c\u6709\u5173\u5ba2\u6237\u8bed\u97f3\u7684\u91cd\u8981\u6307\u6807\u3002 \u8fd9\u4e3a\u7ec4\u7ec7\u63d0\u4f9b\u4e86\u5173\u4e8e\u6bcf\u4e2a\u5ba2\u6237\u5bf9\u8bdd\u7684\u552f\u4e00\u89c1\u89e3\uff0c\u56e0\u6b64\u4ed6\u4eec\u53ef\u4ee5\u505a\u51fa\u6539\u8fdb\uff0c\u4ee5\u5e26\u6765\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u548c\u4e1a\u52a1\u6210\u679c\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334894\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334894\" class=\"wp-image-334894 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics.png\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics-300x180.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics-768x461.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics.png 845w\" alt=\"\u8054\u7edc\u4e2d\u5fc3\u9886\u5bfc\u5c42\u53ef\u4ee5\u4f7f\u7528 Analytics \u6a21\u5757\u901a\u8fc7 WEBEX\u6216\u5c06\u4fe1\u606f\u4ece\u4efb\u4f55\u5730\u65b9\u65e0\u7f1d\u5730\u96c6\u6210\u548c\u53ef\u89c6\u5316\u3002 \" width=\"845\" height=\"507\" \/><p id=\"caption-attachment-334894\" class=\"wp-caption-text\">Webex\u5de5\u4f5c\u56e2\u961f\u4f18\u5316\u5206\u6790<\/p><\/div>\n<h2><span><br \/>\n  <strong>\u501f\u52a9 Webex Contact Center Analyzer Webex\u6539\u8fdb\u8fd0\u884c\u6548\u7387<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u4eec\u5bf9\u9ad8\u7ea7\u5206\u6790\u89e3\u51b3\u65b9\u6848\u8fdb\u884c\u4e86\u4e00\u4e9b\u6539\u8fdb\uff0c\u4f7f\u67e5\u627e\u91cd\u8981\u4fe1\u606f\u53d8\u5f97\u66f4\u65b9\u4fbf\u3001\u66f4\u5feb\u901f\uff0c\u5e76\u7b80\u5316\u5173\u952e\u6307\u6807\uff08\u4f8b\u5982\u7b49\u5f85\u65f6\u95f4\uff09\u7684\u9608\u503c\u8bbe\u7f6e\u3002<\/p>\n<ul>\n<li><span><br \/>\n  <strong>\u589e\u5f3a\u7684\u641c\u7d22\u529f\u80fd\uff1a <\/strong><br \/>\n<\/span>\u901a\u8fc7\u63d0\u4f9b\u6240\u6709\u6587\u4ef6\u5939\u540d\u79f0\u3001\u62a5\u544a\u6216\u63a7\u5236\u677f\u7684\u89c6\u56fe\u6765\u8282\u7701\u65f6\u95f4\uff0c\u5339\u914d\u9ad8\u7ea7\u641c\u7d22\u7684\u641c\u7d22\u5b57\u7b26\u4e32\u3002 \u6211\u4eec\u5bf9\u9ad8\u7ea7\u5206\u6790\u89e3\u51b3\u65b9\u6848\u8fdb\u884c\u4e86\u4e00\u4e9b\u6539\u8fdb\uff0c\u8be5\u89e3\u51b3\u65b9\u6848\u53ef\u4ee5\u65b9\u4fbf\u5feb\u901f\u5730\u627e\u5230\u91cd\u8981\u4fe1\u606f\u5e76\u7b80\u5316\u5173\u952e\u6307\u6807\u7684\u9608\u503c\u8bbe\u7f6e\u3002<\/li>\n<li><strong><br \/>\n  <span>\u9608\u503c\u62a5\u544a\uff1a<\/span>\u00a0<\/strong>\u5141\u8bb8\u60a8\u8bbe\u7f6e\u81ea\u5b9a\u4e49\u9608\u503c\u548c\u8b66\u544a\uff0c\u4f7f\u4ee3\u7406\u548c\u547c\u53eb\u6570\u636e\u80fd\u591f\u5b9e\u65f6\u4e86\u89e3\u7b49\u5f85\u65f6\u95f4\u6216\u9700\u8981\u5bc6\u5207\u5173\u6ce8\u7684\u5176\u4ed6\u6307\u6807\u3002<\/li>\n<\/ul>\n<p><div id=\"attachment_334681\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334681\" class=\"wp-image-334681 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer-.png\" sizes=\"auto, (max-width: 924px) 100vw, 924px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer--300x173.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer--768x444.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer-.png 924w\" alt=\"Webex Contact Center Analyzer \u589e\u5f3a\u641c\u7d22\" width=\"924\" height=\"534\" \/><p id=\"caption-attachment-334681\" class=\"wp-caption-text\">Webex Contact Center Analyzer \u589e\u5f3a\u641c\u7d22[\/\u5b57\u5e55]<\/p>\n<h2><span><br \/>\n  <strong>\u7b80\u5316\u90e8\u7f72\u548c\u7ba1\u7406\uff0c\u652f\u6301Webex Control Hub<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>Cisco PSTN Contact Center Webex\u547c\u53eb\uff1a<\/strong><br \/>\n<\/span> \u6211\u4eec\u73b0\u5df2\u4e3a Cisco Webex Contact Center \u548c Cisco Webex Contact Center Enterprise \u5ba2\u6237\u63d0\u4f9b\u53ef\u5feb\u901f\u90e8\u7f72\u7684 PSTN \u547c\u53eb\u89e3\u51b3\u65b9\u6848\uff0c\u8fd9\u6837\u66f4\u4fbf\u4e8e\u901a\u8fc7 Cisco \u63d0\u4f9b\u7684\u5355\u6b21\u8d26\u5355\u8d2d\u4e70\u548c\u90e8\u7f72\u8054\u7edc\u4e2d\u5fc3\u3002 \u4e3a\u4e86\u8fdb\u4e00\u6b65\u7b80\u5316\u6d41\u7a0b\uff0cPSTN\u4e91\u7ba1\u7406\u5de5\u5177 Webex Control Hub Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-control-hub\/index.html\"><\/a>\u4e2d\u6dfb\u52a0\u548c\u8bbe\u7f6e\u6388\u6743\u3002 \u5ba2\u6237\u53ef\u8d2d\u4e70 Webex Contact Center \u8ba2\u8d2d\u670d\u52a1\uff0c\u5e76\u5305\u542b Cisco PSTN\u547c\u53eb\u670d\u52a1\uff0c\u5e76\u4e14\u53ea\u8981\u4e94\u5929\u5c31\u53ef\u4ee5\u542f\u52a8\u5e76\u8fd0\u884c\u3002<\/li>\n<\/ul>\n<p>[caption id=\"attachment_334685\" align=\"aligncenter\" width=\"842\"]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-334685 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings.png\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings-300x168.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings-768x431.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings.png 842w\" alt=\"\u901a\u8fc7 PSTN \u6dfb\u52a0 Webex Contact Center \u7684 Cisco Webex Control Hub\" width=\"842\" height=\"472\" \/> \u901a\u8fc7 PSTN<\/p><\/div> Webex Contact Center Webex Control Hub Cisco Webex Control Hub \u670d\u52a1<\/p>\n<ul>\n<li><span><br \/>\n  <strong>\u7b2c\u4e09<\/strong>   <strong>     <sup><\/sup> <\/strong>   <strong>   \u65b9\u5e94\u7528\u7a0b\u5e8f\uff1a <\/strong><br \/>\n<\/span>\u6211\u4eec\u65b9\u4fbf\u4e86\u60a8\u901a\u8fc7\u5e94\u7528\u7a0b\u5e8f\u7ba1\u7406 Webex Contact Center Connector for Salesforce<sup><\/sup> \u548c\u5176\u4ed6\u7b2c\u4e09\u65b9Webex Control Hub\u3002 Salesforce \u8fde\u63a5\u5668\u5728\u5ba2\u670d\u7684\u684c\u9762\u4e0a\u63d0\u4f9b\u5173\u952e\u5ba2\u6237\u6570\u636e\uff0c\u63d0\u9ad8\u6548\u7387\u5e76\u6700\u5c0f\u5316\u5e94\u7528\u7a0b\u5e8f\u5207\u6362\uff0c\u540c\u65f6\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5e2e\u52a9\u3002 \u6b64\u5916\uff0c\u8be5\u8fde\u63a5\u5668\u5141\u8bb8\u8054\u7cfb\u4e2d\u5fc3\u6839\u636e\u5ba2\u6237\u6570\u636e\u5b9e\u65f6\u8bbf\u95ee\u7684\u65b9\u5f0f\u5bf9 IVR \u6d41\u548c\u8def\u7531\u8fdb\u884c\u4e2a\u6027\u5316\u8bbe\u7f6e\uff0c\u786e\u4fdd\u5ba2\u6237\u5728\u9996\u6b21\u4f7f\u7528\u65f6\u80fd\u591f\u8def\u7531\u5230\u6700\u51c6\u786e\u3001\u6700\u53ca\u65f6\u7684\u56de\u7b54\u7684\u5408\u683c\u4eba\u5458\u3002<\/li>\n<\/ul>\n<p><div id=\"attachment_334688\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334688\" class=\"wp-image-334688\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub.png\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-300x168.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-768x431.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-1024x575.png 1024w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub.png 1072w\" alt=\"Webex Contact Center \u8fde\u63a5\u5668\uff0c\u9002\u7528\u4e8e\u5728 Webex Contro Hub \u4e2d\u7ba1\u7406\u7684\u7b2c\u4e09\u65b9\u5e94\u7528\u7a0b\u5e8f\" width=\"730\" height=\"410\" \/><p id=\"caption-attachment-334688\" class=\"wp-caption-text\">Webex Contact Center \u8fde\u63a5\u5668\uff0c\u9002\u7528\u4e8e\u5728 Webex Control Hub<\/p><\/div> \u4e2d\u7ba1\u7406\u7684\u7b2c\u4e09\u65b9\u5e94\u7528\u7a0b\u5e8f<\/p>\n<h2><span><br \/>\n  <strong>\u4e0b\u4e00\u6b65\u662f\u4ec0\u4e48\uff1f<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5341\u5206\u671f\u5f85\u5b9a\u671f\u4e0e\u60a8\u4ea4\u6d41\u5e76\u8046\u542c\u8fd9\u4e9b\u65b0\u529f\u80fd\u5982\u4f55\u5e2e\u52a9\u60a8\u83b7\u5f97\u66f4\u5927\u7684\u6210\u529f\u3002 \u8bf7\u5bc6\u5207\u5173\u6ce8\u4e0b\u6708\u535a\u5ba2\uff0c\u6211\u5c06\u91cd\u70b9\u4ecb\u7ecd\u65b0\u529f\u80fd\uff0c\u8fd9\u4e9b\u65b0\u529f\u80fd\u5c06\u63d0\u9ad8\u60a8\u4e3b\u52a8\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u7684\u80fd\u529b\u3002<\/p>\n<blockquote><p>\u8981\u4e86\u89e3\u5173\u4e8e contact Center Webex\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec\u7684 <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">\u7535\u5b50\u4e66<\/a>\u3002 \u8981\u4e86\u89e3\u6709\u5173 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u7f51\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<p><span><br \/>\n  <strong>\u60f3\u4e0e Cisco \u4e13\u5bb6\u5c31\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u8fdb\u884c\u4ea4\u8c08\uff1f\u00a0\u00a0 <\/strong><br \/>\n<\/span><\/p>\n<p>\u63a2\u8ba8\u6709\u5173\u5feb\u901f\u90e8\u7f72\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u7684\u9009\u9879\uff0c\u8fd9\u4e9b\u89e3\u51b3\u65b9\u6848\u5c06\u957f\u671f\u4e0e\u60a8\u4fdd\u6301\u8054\u7edc\u3002 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/remote-agents.html#~contact-us\">\u5728\u8fd9\u91cc\u4e0e Cisco \u4e13\u5bb6\u53d6\u5f97\u8054\u7cfb\u3002<\/a><\/p>\n<p><span><br \/>\n  <strong>\u4e86\u89e3\u66f4\u591a<\/strong> <\/span>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">Cisco \u88ab\u8ba4\u5b9a\u4e3a Ar blueprint \u5168\u7403\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3 2020A<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-blueprint-for-hybrid-workplaces\">  \u7528\u4e8e\u6df7\u5408\u5de5\u4f5c\u573a\u6240<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences\">\u7684\u521b\u610f\u9886\u5bfc\u8005Cisco \u5728\u81ea\u52a8\u5316\u667a\u80fd\u65b9\u9762\u7684\u6700\u65b0\u521b\u65b0\u63d0\u9ad8\u4e86 Contact Center \u7684\u6027\u80fd\u5e76\u4e30\u5bcc\u5ba2\u6237\u4f53\u9a8c<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u67e5\u770b\u672c\u6708\u6709\u5173\u65b0\u529f\u80fd\u7684\u66f4\u65b0\uff0c\u8fd9\u4e9b\u529f\u80fd\u53ef\u5e2e\u52a9\u4f01\u4e1a\u6539\u8fdb Cisco Contact Center \u4ea7\u54c1\u7ec4\u5408\u4e2d\u7684\u5de5\u4f5c\u573a\u6240\u534f\u4f5c\u3001\u751f\u4ea7\u529b\u548c\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n","protected":false},"author":5501,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[15112],"class_list":["post-385429","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u6708\u5ea6\u66f4\u65b0\uff1a \u901a\u8fc7\u4e91\u6a21\u5f0f\u8054\u7cfb\u4e2d\u5fc3\u4e3a Contact Center Cisco Webex\u56fe\u8868 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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