{"id":386677,"date":"2020-12-17T10:49:30","date_gmt":"2020-12-17T18:49:30","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%9c%aa%e6%9d%a5%e7%8e%b0%e5%9c%a8%e5%bc%80%e5%a7%8b\/"},"modified":"2020-12-17T10:49:30","modified_gmt":"2020-12-17T18:49:30","slug":"%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%9c%aa%e6%9d%a5%e7%8e%b0%e5%9c%a8%e5%bc%80%e5%a7%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%9c%aa%e6%9d%a5%e7%8e%b0%e5%9c%a8%e5%bc%80%e5%a7%8b\/","title":{"rendered":"\u5ba2\u6237\u4f53\u9a8c\u7684\u672a\u6765\u73b0\u5728\u5f00\u59cb"},"content":{"rendered":"

<\/em>WebexOne<\/a> \u7cfb\u5217\u7a81\u663e\u4e86\u4e00\u6ce2 Webex \u521b\u65b0\u5c06\u4f53\u9a8c\u63d0\u5347 10 \u500d\u4e8e\u4eb2\u8eab\u4ea4\u4e92\uff0c\u5e2e\u52a9\u4f01\u4e1a\u5b9e\u73b0\u65e0\u7f1d\u534f\u4f5c\uff0c\u5e76\u8f6c\u53d8\u5458\u5de5\u548c\u5ba2\u6237\u4f53\u9a8c\uff0c\u4e3a\u5927\u5bb6\u63d0\u4f9b\u4e00\u4e2a\u5305\u5bb9\u7684\u672a\u6765\u3002<\/em><\/p>\n


\n Contact Center \u5168\u65b0\u7684Webex\u4e3a\u4e0b\u4e00\u4ee3\u5ba2\u6237\u4f53\u9a8c\u5efa\u7acb\u57fa\u7840<\/strong>
\n<\/span><\/h2>\n

\u5982\u679c\u5ba2\u6237\u4f53\u9a8c\u5df2\u7ecf\u4e0d\u591f\u91cd\u8981\uff0c\u5728 2020 <\/u><\/em> \u7684\u4f17\u591a\u7ecf\u9a8c\u4e2d\uff0c\u5b83\u544a\u8bc9\u6211\u4eec\u662f\u63a8\u52a8\u4e1a\u52a1\u6210\u529f\u7684\u91cd\u8981\u4e00\u70b9\u3002 \u5728\u6bcf\u5e74\uff0c\u7269\u7406\u73af\u5883\u90fd\u53d7\u5230\u8fd9\u6837\u7684\u5f71\u54cd\uff0c\u6570\u5b57\u4ea4\u4e92\u5f97\u5230\u663e\u8457\u63d0\u5347\uff0c\u8054\u7edc\u4e2d\u5fc3\u7684\u72b6\u6001\u4e00\u76f4\u63d0\u5347\u3002<\/p>\n

\u6211\u4eec\u5f88\u9ad8\u5174\u5730\u5ba3\u5e03\u5c06\u4e8e \u4e0a\u5468\u5728 Webex<\/a>\u00ae \u63a8\u51fa\u5168\u65b0\u7684 Cisco Webex Contact Center<\/strong> <\/a> – \u4e00\u4e2a\u771f\u6b63\u7684\u4e0b\u4e00\u4ee3\u4e91\u8054\u7edc\u4e2d\u5fc3\u3002<\/p>\n

\u67e5\u770b\u6700\u65b0Webex Contact Center\uff1a<\/strong><\/p>\n

[ovp]6213737749001[\/ovp]<\/p>\n


\n Contact Center \u4e2d\u6240\u6709\u65b0\u589e\u529f\u80fdWebex\u65b0\u529f\u80fd\uff1f <\/strong>
\n<\/span><\/h2>\n


\n \u6570\u5b57\u7b2c\u4e00\u7684\u5ba2\u6237\u4f53\u9a8c – \u5ba2\u6237\u4f55\u65f6\u53ca\u5982\u4f55\u9700\u8981<\/strong>
\n<\/span><\/h3>\n

\u5982\u4eca\u7684\u6d88\u8d39\u8005\u559c\u6b22\u5c06\u6d88\u606f\u4f20\u9012\u4f5c\u4e3a\u76f8\u4e92\u4ea4\u6d41\u7684\u9996\u9009\u65b9\u5f0f\u3002 \u73b0\u5728\u4ed6\u4eec\u4e0e\u4f01\u4e1a\u6c9f\u901a\u65f6\u4e5f\u5e0c\u671b\u8fd9\u79cd\u8f7b\u677e\u3002 \u7531\u4e8e\u6570\u5b57\u4ea4\u4e92\u7684\u5e73\u5747\u4e1a\u52a1\u91cf\u589e\u52a0\u5927\u7ea6 40%\uff0c\u6240\u4ee5\u5bf9 SMS\u3001Messenger\u3001\u804a\u5929\u548c\u793e\u4ea4\u5a92\u4f53\u7684\u652f\u6301\u81f3\u5173\u91cd\u8981\u3002 \u501f\u52a9\u65b0\u7684 Webex Contact Center\uff0c\u5ba2\u6237\u53ef\u4ee5\u901a\u8fc7\u4ed6\u4eec\u9009\u62e9\u7684\u6e20\u9053\u8fdb\u884c\u8fde\u63a5\u3002 \u9664\u4e86\u8ba9\u6d88\u8d39\u8005\u66f4\u65b9\u4fbf\u5730\u53d1\u9001\u6d88\u606f\u652f\u6301\u5916\uff0c\u65b0\u5e73\u53f0\u8fd8\u4fbf\u4e8e\u4ee3\u7406\u53d1\u9001\u56de\u7535\u5e76\u8de8\u6e20\u9053\u8ddf\u8e2a\u8fd9\u4e9b\u901a\u4fe1\u5185\u5bb9\u3002<\/p>\n


\n \u7aef\u5230\u7aef\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406<\/strong>
\n<\/span><\/h3>\n

\u5728\u5f53\u4eca\u793e\u4f1a\uff0c\u5ba2\u6237\u4f53\u9a8c\u53ef\u4ee5\u5236\u4f5c\u6216\u7834\u574f\u54c1\u724c\uff0c\u5728\u83b7\u5f97\u5ba2\u6237\u53cd\u9988\u7684\u540c\u65f6\uff0c\u6293\u4f4f\u5ba2\u6237\u53cd\u9988\u81f3\u5173\u91cd\u8981\u3002 \u501f\u52a9\u65b0\u7684 Webex Contact Center \uff0c\u6211\u4eec\u96c6\u6210\u4e86 Webex \u4f53\u9a8c<\/a> \u7ba1\u7406\u547c\u53eb\u540e\u8c03\u67e5\uff0c\u53ef\u4ee5\u6587\u672c\u3001\u7535\u5b50\u90ae\u4ef6\u6216 IVR \u53d1\u9001\u7ed9\u5ba2\u6237\uff0c\u56e0\u6b64\u60a8\u53ef\u4ee5\u7acb\u5373\u83b7\u5f97\u6709\u5173\u4ed6\u4eec\u4f53\u9a8c\u7684\u53cd\u9988\u3002 \u6b64\u5916\uff0c\u53ef\u4ee5\u90e8\u7f72\u6570\u5b57”\u8046\u542c\u53d1\u5e03\u5185\u5bb9”\uff0c\u4ee5\u5728\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\u7684\u4efb\u4f55\u65f6\u95f4\u70b9\u6536\u96c6\u5ba2\u6237\u53cd\u9988\uff0c\u8fd9\u4e9b\u91cd\u8981\u89c1\u89e3\u53ef\u76f4\u63a5\u901a\u8fc7\u5176\u684c\u9762\u4f20\u9001\u7ed9\u5b9e\u65f6\u3002<\/p>\n

\u501f\u52a9\u5ba2\u6237\u5bf9\u54c1\u724c\u4f53\u9a8c\u7684\u80cc\u666f\u4fe1\u606f\uff0c\u60a8\u7684\u5ba2\u670d\u5c06\u83b7\u5f97\u5b8c\u5168\u6388\u6743\uff0c\u5e76\u53ef\u5728\u4ea4\u4e92\u671f\u95f4\u76f8\u5e94\u5730\u4e2a\u6027\u5316\u5176\u4ea4\u4e92\u3002 \u4f8b\u5982\uff0c\u663e\u793a\u5728\u5ba2\u670d\u684c\u9762\u4e0a\u7684\u7528\u6237\u4f53\u9a8c\u4e0a\u4e0b\u6587\u548c\u5ba2\u6237\u4f53\u9a8c\u5206\u6790\u62a5\u544a\u53ef\u6355\u6349\u5ba2\u6237\u53cd\u9988\u8d8b\u52bf\u5e76\u5141\u8bb8\u4e3b\u52a8\u3001\u95ed\u73af\u54cd\u5e94\u3002<\/p>\n

\u6709\u5173\u8fd9\u4e9b\u529f\u80fd\u4ee5\u53ca\u4f53\u9a8c\u7ba1\u7406\u4e0b\u4e00\u6b65\u8ba1\u5212\u7684\u4fe1\u606f\uff0c\u8bf7\u53c2\u9605 Cisco \u8054\u7edc\u4e2d\u5fc3\u9996\u5e2d\u9500\u552e\u5b98 Vinod Muthu\u5206\u7ea2\u7e43 <\/em> \u7ddf WebexOne<\/em> <\/a> <\/em> <\/em><\/a> \u8bfe\u7a0b”\u5982\u4f55\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\uff1f”\u3002<\/em><\/p>\n

\"Webex <\/a>

\u5168\u65b0\u7684 Contact Center Webex\u684c\u9762\uff0c\u5e76\u96c6\u6210\u4e86 Webex \u4f53\u9a8c\u7ba1\u7406\u5ba2\u6237\u4f53\u9a8c\u53cd\u9988\u5386\u53f2\u8bb0\u5f55<\/p><\/div>\n


\n \u76f4\u89c2\u7684\u4ee3\u7406\u4f53\u9a8c\u548c\u8d85\u7ea7\u4ee3\u7406\u667a\u80fd<\/strong>
\n<\/span><\/h3>\n

\u6211\u4eec\u4e0e\u771f\u5b9e\u8054\u7edc\u4e2d\u5fc3\u4ee3\u7406\u548c\u81ea\u5df1\u7684 UI \u4e13\u5bb6\u4e00\u8d77\u6784\u5efa\u53ef\u6269\u5c55\u7684\u3001\u539f\u751f\u4e91\u3001\u76f4\u89c2\u7684\u4ee3\u7406\u684c\u9762\u3002 \u7ed3\u679c\u662f\u4ee3\u7406\u7684\u6700\u4f73\u6307\u6325\u4e2d\u5fc3\uff0c\u53ef\u4ee5\u63d0\u4f9b\u6700\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u3002 \u5176\u65b0\u9c9c\u3001\u73b0\u4ee3\u3001\u57fa\u4e8e Widget \u7684\u8bbe\u8ba1\u4f7f\u4ee3\u7406\u548c\u7ba1\u7406\u5458\u53ef\u4ee5\u5728\u5355\u4e2a\u76f4\u89c2\u7684\u7528\u6237\u754c\u9762\u4e2d\u8f7b\u677e\u83b7\u5f97\u6240\u9700\u7684\u4e00\u5207\u3002 \u53ef\u9009\u7684\u96c6\u6210Webex \u5de5\u4f5c<\/a> \u56e2\u961f\u4f18\u5316\u529f\u80fd\uff0c\u4e3a\u5de5\u4f5c\u56e2\u961f\u7ba1\u7406\u3001\u9879\u76ee\u7ba1\u7406\u548c\u5458\u5de5\u5206\u6790\u63d0\u4f9b\u5de5\u5177\u3002<\/p>\n

AI \u7684\u51fa\u73b0\u4f7f\u4ee3\u7406\u7684\u65e5\u5e38\u5de5\u4f5c\u66f4\u52a0\u9ad8\u6548\u3002 \u90e8\u7f72 AI \u7684\u6700\u6210\u529f\u65b9\u6cd5\u662f\uff1a\u5148\u79fb\u9664\u7b80\u5355\u7684\u91cd\u590d\u4efb\u52a1\uff0c\u5c06\u5176\u4e0a\u624b\u81f3\u8bed\u97f3 bot\uff0c\u7136\u540e\u4e3a\u66f4\u9002\u5408\u4eba\u7c7b\u4ee3\u7406\u7684\u590d\u6742\u4efb\u52a1\u63d0\u4f9b\u652f\u6301\uff0c\u4ece\u800c\u589e\u5f3a\u4ee3\u7406\u7684\u6280\u80fd\u3002 \u7ed3\u679c\u662f\u5ba2\u670d\u4ece AI \u83b7\u5f97\u5173\u4e8e\u5982\u4f55\u89e3\u51b3\u5ba2\u6237\u95ee\u9898\u7684\u5efa\u8bae\uff0c\u4ee5\u4fbf\u6d88\u8d39\u8005\u4e0d\u5fc5\u7b49\u5f85\u5f88\u957f\u65f6\u95f4\u3002 \u8fd9\u79cd\u4eba\u4e0e AI \u7684\u878d\u5408\u5b9e\u73b0\u81ea\u7136\u3001\u5feb\u901f\u3001\u8f7b\u677e\u7684\u5168\u5929\u5019\u81ea\u52a9\u670d\u52a1\u3002<\/p>\n

\u8bf7\u53c2\u9605 Cisco Contact Center AI \u4ea7\u54c1\u7ba1\u7406\u4e3b\u7ba1 \u4e00\u7ef4 \u4e00\u59db\uff1fWebexOne \u4f1a\u8bdd”<\/em> \u7d16\u59db\u7d17 \u8d85\u7ea7\u4ee3\u7406\u80cc\u540e\u7684\u771f\u6b63\u4f5c\u7528”<\/em> <\/a> \u6765\u63a2\u7d22\u8fd9\u4e9b\u89e3\u51b3\u65b9\u6848\u3002<\/em><\/p>\n

\"Webex <\/a> \u5168\u65b0\u7684 Contact Center Webex\u684c\u9762\u5177\u6709\u6d45\u8272\u548c\u6df1\u8272\u6a21\u5f0f\u9009\u9879\u3002 \u901a\u8fc7\u57fa\u4e8e Widget \u7684\u8bbe\u8ba1\uff0c\u53ef\u4ee5\u96c6\u6210\u7b2c\u4e09\u65b9\u5e94\u7528\u7a0b\u5e8f\uff0c\u5728\u5355\u4e2a\u754c\u9762\u4e2d\u63d0\u4f9b\u4ee3\u7406\u6700\u5e38\u7528\u7684\u5de5\u5177\u3002[\/\u5b57\u5e55]<\/p>\n


\n \u65b0\u4e00\u4ee3\u5b8c\u5168\u53ef\u81ea\u5b9a\u4e49\u7684\u5e73\u53f0<\/strong>
\n<\/span><\/h3>\n

CPaaS \u884c\u4e1a\uff08\u901a\u4fe1\u5e73\u53f0\u5373\u670d\u52a1\uff09\u7684\u5b58\u5728\u5df2\u4f7f\u5ba2\u6237\u5bf9 API \u7684\u9700\u6c42\u8fdb\u884c\u57f9\u8bad\uff0c\u4ee5\u81ea\u5b9a\u4e49\u5176\u5e94\u7528\u7a0b\u5e8f\u3002 \u8fc7\u53bb\u53ea\u901a\u8fc7\u4e13\u4e1a\u670d\u52a1\u5b9a\u5236\u89e3\u51b3\u65b9\u6848\u7684\u65f6\u95f4\u5df2\u8fc7\u3002\u00a0 \u5168\u65b0\u7684 contact Center Webex\u57fa\u4e8e\u5fae\u670d\u52a1\uff0c\u6211\u4eec\u5bf9\u5e73\u53f0\u7684\u4e00\u4e9b\u7ec4\u4ef6\u91c7\u7528 API \u7b2c\u4e00\u7684\u65b9\u6cd5\u3002 \u5df2\u7ecf\u8bf4\u8fc7\uff0c\u6709\u65f6\u7f16\u7a0b API \u9700\u8981\u5f00\u53d1\u4eba\u5458\u6280\u80fd\u96c6\u7684\u53c2\u4e0e\uff0c\u800c\u8fd9\u79cd\u529f\u80fd\u5e76\u4e0d\u4e00\u76f4\u53ef\u7528\u3002\u00a0 \u4f4e\u4ee3\u7801\/\u65e0\u4ee3\u7801\u79fb\u52a8\u5df2\u5f00\u59cb\uff0c\u4f7f\u4e1a\u52a1\u8fd0\u8425\u7528\u6237\u80fd\u591f\u81ea\u5b9a\u4e49\u5e94\u7528\u7a0b\u5e8f\u7684\u5de5\u4f5c\u65b9\u5f0f\uff0c\u800c\u65e0\u9700\u7b49\u5f85\u5f00\u53d1\u8005\u53ef\u7528\u3002<\/p>\n

\u6211\u4eec\u7684\u7ba1\u7406\u5de5\u5177\uff08\u4f8b\u5982\u62d6\u653e\u6d41\u63a7\u5236\u6784\u5efa\u5668\uff09\u7b80\u5355\u6613\u884c\uff0c\u4f7f\u975e\u6280\u672f\u4e1a\u52a1\u7528\u6237\u65e0\u9700\u8d1f\u62c5 IT \u8d44\u6e90\u5373\u53ef\u6539\u53d8\u5de5\u4f5c\u6d41\u7a0b\u3002 \u4ee5 API \u4e3a\u76ee\u7684\u7684\u5f00\u653e\u5f0f\u65b9\u6cd5\u5b9e\u73b0\u6700\u7ec8\u6269\u5c55\u6027\u3002<\/p>\n

\u9664\u4e86\u80fd\u591f\u8f7b\u677e\u63a8\u8fdb\u5de5\u4f5c\u6d41\u5916\uff0c\u65b0\u5e73\u53f0\u8fd8\u96c6\u6210\u4e86 Salesforce\u3001Microsoft Dynamics \u548c Zendesk \u7b49\u4e1a\u52a1\u5e94\u7528\u7a0b\u5e8f\u3002 \u901a\u8fc7\u8fd9\u4e9b\u96c6\u6210\uff0c\u4ee3\u7406\u65e0\u9700\u7a7f\u8d8a\u591a\u4e2a\u7cfb\u7edf\u3002<\/p>\n

\u8bf7\u53c2\u9605 Cisco Contact Center CTO Ryan Plant \u7684 WebexOne \u8bfe\u7a0b”<\/em> \u4e0b\u4e00\u4ee3\u652f\u6301\u65b0 cisco Webex Contact Center<\/em> <\/a>\u7684\u5e73\u53f0”\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\u3002<\/em><\/p>\n

\"Webex <\/a> Webex Contact Center \u901a\u8fc7 Webex Control Hub \u754c\u9762\u65b0\u589e\u57fa\u4e8e UI \u7684\u6d41\u91cf\u63a7\u5236\u6784\u5efa\u5668\u53ca\u96c6\u6210\u7684\u534f\u4f5c\u5de5\u5177\u7ba1\u7406\uff0c\u5b9e\u73b0\u6700\u5927\u7684\u7ba1\u7406\u4fbf\u5229\u6027\u548c\u7075\u6d3b\u6027\u3002[\/\u5b57\u5e55]<\/p>\n


\n \u7531\u4e00\u5bb6\u4e13\u6ce8\u4e8e\u5b89\u5168\u6027\u7684\u5355\u4e00\u5e02\u573a\u9886\u5bfc\u8005\u5b8c\u6210\u534f\u4f5c\u4ea7\u54c1\u7ec4\u5408<\/strong>
\n<\/span><\/h3>\n

\u89e3\u51b3\u5ba2\u6237\u7684\u95ee\u9898\u4ece\u6839\u672c\u4e0a\u5c31\u662f\u4e00\u4e2a\u5185\u90e8\u548c\u5916\u90e8\u534f\u4f5c\u4efb\u52a1\u3002 \u501f\u52a9 Webex Contact Center\uff0c\u5ba2\u670d\u53ef\u4ee5\u5229\u7528\u8de8\u90e8\u95e8\u3001\u8de8\u804c\u80fd\u4e3b\u9898\u4e13\u5bb6\u7684\u652f\u6301\uff0c\u8fd9\u4e00\u5207\u5747\u4ee5\u63d0\u4f9b\u4ee4\u4eba\u6109\u60a6\u7684\u5ba2\u6237\u4f53\u9a8c\u4e3a\u5171\u540c\u76ee\u6807\u2014\u8fd9\u662f\u7b2c\u4e00\u6b21\u3001\u6bcf\u6b21\u3002<\/p>\n

\u901a\u8fc7\u5c06Webex\u6d88\u606f\u3001\u547c\u53eb\u3001\u4f1a\u8bae\u751a\u81f3\u8033\u673a\u548c\u7535\u8bdd\u7684\u534f\u4f5c\u5de5\u5177\u7ec4\u5408\u5728\u4e00\u8d77\uff0c\u5ba2\u670d\u4ece\u5e38\u89c1\u7528\u6237\u4f53\u9a8c\u4e2d\u83b7\u76ca\u3002 \u7ec4\u7ec7\u548c\u7ba1\u7406\u5458\u901a\u8fc7\u5355\u4e00\u754c\u9762\u8f7b\u677e\u7ba1\u7406\u8054\u7edc\u4e2d\u5fc3\u3001\u534f\u4f5c\u5de5\u5177\u548cWebex Control Hub\u83b7\u76ca\u3002 \u5c31\u6700\u8fd1\u6848\u4f8b\u800c\u8a00\uff0cForrester Total Economic Impact\uff08Forrester Total Economic Impact<\/a> \uff09\u7684\u4e00\u4efd\u7814\u7a76\u8bf4\u660e\u4e86\u4e00\u4f4d\u5ba2\u6237\u901a\u8fc7\u7ed3\u5408 Webex Contact Center \u4f7f\u7528\u8865\u5145 Webex \u534f\u4f5c\u5de5\u5177\u5b9e\u73b0 262% \u6295\u8d44\u56de\u62a5\u7387\u7684\u597d\u5904\u3002 \u7531\u4e8e\u8fd9\u4e9b\u539f\u751f\u529f\u80fd\uff0c\u5168\u65b0\u7684 Webex Contact Center \u662f\u4e1a\u754c\u6700\u534f\u4f5c\u7684\u8054\u7edc\u4e2d\u5fc3\u5e73\u53f0\u3002<\/p>\n

\u8bf7\u53c2\u9605 WebexONE \u8bfe\u7a0b”<\/em> \u6295\u8d44\u672a\u6765\u7684\u8054\u7edc\u4e2d\u5fc3\uff1a \u4e0e Vinod Muthuish\u3001Javed Khan\u3001Horton \u548c Vinod Muthuishnan<\/em> <\/a>\u5bf9\u8bdd\uff0c\u4e86\u89e3\u4ed6\u4eec\u5bf9\u4e8e Webex Contact Center \u662f\u6574\u4e2a Webex \u534f\u4f5c\u4ea7\u54c1\u7ec4\u5408\u81f3\u5173\u91cd\u8981\u7684\u539f\u56e0\u7684\u770b\u6cd5\u3002 <\/em><\/p>\n


\n \u4e0b\u4e00\u6b65\uff1a \u7528\u6237\u4f53\u9a8c\u670d\u52a1\u6027 \uff08CXaaS\uff09<\/strong>
\n<\/span><\/h2>\n

\u63a8\u51fa\u5168\u65b0\u7684 Webex Contact Center \u89e3\u51b3\u65b9\u6848\u5bf9\u4e8e Cisco \u63d0\u4f9b 10 \u500d\u66f4\u4f73\u5ba2\u6237\u4f53\u9a8c\u7684\u6784\u60f3\u81f3\u5173\u91cd\u8981\u3002 \u4f46\u6b64\u65b0\u670d\u52a1\u4ee3\u8868\u5f00\u59cb\uff0c\u800c\u4e0d\u662f\u7ed3\u675f\u3002 \u672c\u5468\uff0c\u6211\u4eec \u5ba3\u5e03\u6536\u8d2d IMImobile<\/a>\uff0c\u8fd9\u662f\u6211\u4eec\u4e0d\u65ad\u6295\u8d44\u4e3a\u5ba2\u6237\u63d0\u4f9b\u672a\u6765\u5ba2\u6237\u4f53\u9a8c\u7684\u53c8\u4e00\u4e2a\u91cc\u7a0b\u7891\u3002<\/p>\n

\u901a\u8fc7\u5c06 IMImobile \u4e0e\u5168\u65b0\u7684 Webex Contact Center \u670d\u52a1\u76f8\u7ed3\u5408\uff0cCisco \u5c06\u80fd\u591f\u63d0\u4f9b\u5f3a\u5927\u7684 CXaaS \u670d\u52a1\uff0c\u5e76\u5145\u5206\u5229\u7528\u6280\u672f\uff08\u4f8b\u5982\u667a\u80fd\u3001\u4f53\u9a8c\u7ba1\u7406\u3001\u534f\u4f5c\u5de5\u5177\u3001\u5168\u901a\u9053\u529f\u80fd\u548c\u81ea\u5b9a\u4e49\u7f16\u7a0b\uff09\u3002 CXaaS \u7684\u76ee\u7684\u662f\u8ba9\u7ec4\u7ec7\u4e86\u89e3\u7528\u6237\u4f53\u9a8c\u7684\u6240\u6709\u9a71\u52a8\u56e0\u7d20\uff0c\u8be5\u65b9\u5f0f\u8981\u8d85\u8d8a\u8054\u7edc\u4e2d\u5fc3\u7684\u5899\u9762\u3002\u00a0 \u9664\u4e86\u5bf9\u672c\u6b21\u8fc7\u7a0b\u6709\u5b8c\u5168\u4e86\u89e3\u5916\uff0cIMImobile \u7684\u5ba2\u6237\u4ea4\u4e92\u529f\u80fd\u73b0\u5728\u8fd8\u5c06\u4f7f\u4f01\u4e1a\u5728\u6574\u4e2a\u8fc7\u7a0b\u4e2d\u4ee5\u53ca\u6574\u4e2a\u4f01\u4e1a\u5404\u4e2a\u90e8\u95e8\u90fd\u80fd\u591f\u5c31\u8fd9\u4e00\u89c1\u89e3\u91c7\u53d6\u884c\u52a8\u3002<\/p>\n

\u5373\u65f6\u6d88\u606f\u7a0b\u5e8f\u6536\u8d2d\u8981\u7ecf\u8fc7 IMI \u79fb\u52a8\u624b\u673a\u7684\u80a1\u4e1c\u6279\u51c6\uff0c\u4e14\u5bf9\u76f8\u5173\u76d1\u7ba1\u6761\u4ef6\u611f\u5230\u6ee1\u610f\u3002<\/em><\/p>\n


\n \u63a2\u7d22\u65b0\u7684 Webex Contact Center<\/a>
\n<\/strong><\/p><\/blockquote>\n

\n

\u4e86\u89e3\u66f4\u591a\u4fe1\u606fWebex Contact Center \u7f51\u9875<\/strong> Cisco Collaboration Flex Plan \u73b0\u5728\u5305\u542b Cisco \u547c\u53eb\u8ba1\u5212\u53ca\u66f4\u597d\u7684\u5171\u540c\u5b89\u5168\u6027 + \u534f\u4f5c\u670d\u52a1<\/a> \u5168\u661f\u52a0\u901f – \u4e13\u5bb6\u4e86\u89e3 Contact Center \u6280\u672f<\/a> \u5728 262% \u6295\u8d44\u56de\u62a5\u7387\u4e0b\u4e0b\u4e00\u6b65\u7684\u65b9\u6cd5\uff1a<\/a> Forrester Webex Contact Center \u9428\u52eb\u581c\u7cb6\u9428\u52eb\u579a\u9428\u52eb<\/a> <\/a>Cloud \u662f McGee-Smith Analytics \u7684\u767d\u76ae\u4e66\uff0c\u88ab\u786e\u8ba4\u4e3a Arlco \u5728 Ar\u4ee5”\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3 2020<\/a> <\/strong>“\u7684\u5168\u7403\u9886\u5bfc\u8005\u8eab\u4efd\u6b22\u8fce\u4f7f\u7528\u6240\u6709\u65b0\u7684 Webex<\/a> Cisco \u53d1\u5e03”Webex \u521b\u65b0\u5c06\u6bd4\u5b9e\u9645\u4f53\u9a8c\u66f4\u5177\u4f18\u52bf 10 \u500d\u7b49\u7b49[\u65b0\u95fb\u53d1\u5e03]<\/a> Cisco \u5ba3\u5e03\u4e09\u6b3e\u5168\u65b0\u7684 Webex \u8bbe\u5907\uff0c\u6388\u6743\u8fdc\u7a0b\u5de5\u4f5c\u8005\u5e76\u5b89\u5168\u8fd4\u56de\u529e\u516c\u5ba4 [\u65b0\u95fb\u53d1\u5e03]<\/a> Cisco \u5728 Webex Ecosystem \u4e0a\u7ffb\u500d\u5e76\u52a0\u901f\u4e86 Webex App Hub\uff0c\u4f7f\u60a8\u559c\u6b22\u7684\u5e73\u53f0\u4e4b\u95f4\u5b9e\u73b0\u65e0\u7f1d\u4f53\u9a8c \uff08News Release]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u6211\u4eec\u5f88\u9ad8\u5174\u5730\u5ba3\u5e03\u5c06\u4e8e\u4e0a\u5468\u5728 Webex\u00ae \u63a8\u51fa\u5168\u65b0\u7684 Cisco Webex Contact Center – \u4e00\u4e2a\u771f\u6b63\u7684\u4e0b\u4e00\u4ee3\u4e91\u8054\u7edc\u4e2d\u5fc3\u3002<\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[4278,8150],"class_list":["post-386677","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-contact-center-as-a-service","tag-8150"],"acf":[],"yoast_head":"\n\u5ba2\u6237\u4f53\u9a8c\u7684\u672a\u6765\u73b0\u5728\u5f00\u59cb | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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In this role, Omar is responsible for the development and execution of the Cisco Contact Center strategy and portfolio. Prior to this role, Omar was the co-founder and CEO of Voicea which he led until its acquisition by Cisco in August 2019. Voicea is a voice-based AI assistant platform that is used by over 10,000 companies and had attracted investments from Cisco, Google, Salesforce and Microsoft. Prior to Voicea, Omar Tawakol was the founder and CEO of BlueKai which built the worlds largest consumer data marketplace and data management platform. BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP & GM of the Oracle Data Cloud business unit. 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