{"id":386730,"date":"2021-01-21T09:01:43","date_gmt":"2021-01-21T17:01:43","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/aisera-%e5%92%8c-cisco-webex-%e5%bf%ab%e9%80%9f%e5%9b%9e%e7%ad%94%e4%bb%a5%e5%8a%a0%e5%bf%ab%e4%b8%9a%e5%8a%a1\/"},"modified":"2021-01-21T09:01:43","modified_gmt":"2021-01-21T17:01:43","slug":"aisera-%e5%92%8c-cisco-webex-%e5%bf%ab%e9%80%9f%e5%9b%9e%e7%ad%94%e4%bb%a5%e5%8a%a0%e5%bf%ab%e4%b8%9a%e5%8a%a1","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac\/aisera-%e5%92%8c-cisco-webex-%e5%bf%ab%e9%80%9f%e5%9b%9e%e7%ad%94%e4%bb%a5%e5%8a%a0%e5%bf%ab%e4%b8%9a%e5%8a%a1\/","title":{"rendered":"Aisera \u548c Cisco Webex \u2013 \u5feb\u901f\u56de\u7b54\u4ee5\u52a0\u5feb\u4e1a\u52a1"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u4e1a\u52a1\u6469\u64e6\u4f7f\u516c\u53f8\u901f\u5ea6\u4e0b\u964d\uff1f<\/strong><br \/>\n<\/span><\/h2>\n<p>\u60f3\u8c61\u4e00\u4e0b\uff0c\u59cb\u7ec8\u80fd\u591f\u5b9e\u65f6\u56de\u7b54\u5458\u5de5\u7684\u95ee\u9898\u3002<\/p>\n<p>\u8fd9\u771f\u4e0d\u7cbe\u5f69\uff1f<\/p>\n<p>\u9762\u5bf9\u73b0\u5b9e\u5427\uff0c\u5c1d\u8bd5\u4e00\u4e0b\u5427\uff0c\u5728\u4efb\u4f55\u7ed9\u5b9a\u65f6\u95f4\u5185\u90fd\u6709\u8db3\u591f\u7684\u4e13\u5bb6\u6765\u5373\u65f6\u5904\u7406\u5458\u5de5&#8221;\u8be2\u95ee&#8221;\u7684\u95ee\u9898\uff0c\u51e0\u4e4e\u662f\u4e0d\u53ef\u80fd\u7684\u3002 \u6b64\u5dee\u8ddd\u5305\u62ec\u7f3a\u4e4f\u5bf9\u4ea7\u54c1\u3001\u6d41\u7a0b\u3001IT\u3001\u6cd5\u5f8b\u3001\u4eba\u529b\u8d44\u6e90\u6216\u5176\u4ed6\u4efb\u4f55\u4e13\u5bb6\u7684\u968f\u65f6\u8bbf\u95ee\u6743\u3002 2020 \u56e0\u6b64\u9020\u6210\u865a\u62df\u5458\u5de5\u4eba\u6570\u7684\u653e\u5927\u80af\u5b9a\u65e0\u6cd5\u4f7f\u8fd9\u4e00\u95ee\u9898\u53d8\u5f97\u66f4\u8f7b\u677e\u3002 \u800c\u83b7\u5f97\u56e2\u961f\u5feb\u901f\u56de\u7b54\u7684\u5ef6\u8fdf\u610f\u5473\u7740\u6469\u64e6\u3002 \u4e1a\u52a1\u6469\u64e6\u5e76\u62d6\u6162\u516c\u53f8\u7b49\u4e8e\u751f\u4ea7\u529b\u7684\u4e27\u5931\uff0c\u5e76\u53ef\u80fd\u5bfc\u81f4\u5ba2\u6237\u7559\u4e0b\u4e0d\u597d\u7684\u5370\u8c61\uff0c\u4ece\u800c\u4ece\u800c\u4e22\u5931\u6536\u5165\u673a\u4f1a\u3002<\/p>\n<h2><span><br \/>\n  <strong>Cisco Webex\u548c Aisera \u4e00\u8d77\u52a0\u5165\uff0c\u4ee5\u63d0\u4f9b\u66f4\u6709\u610f\u4e49\u3001\u66f4\u9ad8\u6548\u7684\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p>\u56e0\u6b64\uff0c\u4f01\u4e1a\u9886\u5bfc\u5982\u4f55\u6d88\u9664\u8fd9\u79cd\u6469\u64e6\uff1f \u7b80\u77ed\u7684\u56de\u7b54Webex\u914d\u5907 <a href=\"https:\/\/aisera.com\">Aisera<\/a>\u3002<\/p>\n<p><a href=\"https:\/\/www.prnewswire.com\/news-releases\/aisera-announces-new-integration-with-cisco-webex-to-drive-world-class-service-desk-productivity-cost-savings-and-user-satisfaction-301213749.html\">Aisera<\/a> \u662f\u4e00\u79cd\u4e13\u4e3a\u63d0\u4f9b\u5feb\u901f\u89e3\u7b54\u800c\u6784\u5efa\u7684\u6570\u5b57\u81ea\u52a8\u5316\u5f62\u5f0f\u3002 Webex Aisera \u63d0\u4f9b\u65e0\u4eba\u7ba1\u7406\u7684\u81ea\u7136\u8bed\u8a00\u5904\u7406\u65b9\u5f0f\uff0c\u5373\u8f7b\u677e\u4f7f\u7528\u4e0d\u65ad\u5b66\u4e60\u7684\u865a\u62df\u52a9\u624b\uff0c\u81ea\u52a8\u5e76\u52a0\u5feb\u4e86\u5bf9\u77e5\u8bc6\u8bf7\u6c42\u548c\u4efb\u52a1\u7684\u4fee\u6b63\u3002 \u5426\u5219\uff0c\u63d0\u4f9b\u652f\u6301\u9700\u8981\u5f88\u591a\u6280\u672f\u7cbe\u957f\u7684\u4eba\uff0c\u800c\u65f6\u95f4\u8d85\u8fc7\u4e86\u4f01\u4e1a\u65e0\u6cd5\u8d1f\u62c5\u7684\u65f6\u95f4\u3002<\/p>\n<p>Aisera \u96c6\u6210\u5728\u4e00\u8d77\uff0cWebex\u5e73\u53f0\uff0c\u60a8\u7684\u56e2\u961f\u6bcf\u5929\u901a\u8fc7\u79fb\u52a8\u8bbe\u5907\u3001\u5e73\u677f\u7535\u8111\u3001PC\u3001\u7b14\u8bb0\u672c\u7535\u8111\u548c\u7535\u8bdd\u8bbf\u95ee\u8be5\u5e73\u53f0\u3002 Webex\uff0c\u4e13\u4e3a\u5728\u7ebf\u4f1a\u8bae\u3001\u7f51\u7edc\u7814\u8ba8\u4f1a\u3001\u865a\u62df\u6559\u80b2\u53ca\u547c\u53eb\u800c\u4f18\u5316\uff0c\u73b0\u5728\u53ef\u6210\u4e3a\u60a8\u56e2\u961f\u4e0d\u65ad\u6269\u5c55\u7684\u673a\u5668\u5b66\u4e60\u77e5\u8bc6\u5e93\u548c\u7533\u8bf7\u5355\u7cfb\u7edf\u524d\u7aef\u3002 \u5176\u4ed6\u60a8\u9700\u8981\u4e86\u89e3\u7684\u65b9\u9762\uff1a<\/p>\n<ul>\n<li>Aisera \u7684\u5168\u7403\u5206\u7c7b\u5305\u62ec 5B+ \u4e2a\u610f\u56fe\u548c 1T+ \u4e2a IT\u3001\u4eba\u529b\u8d44\u6e90\u3001\u9500\u552e\u548c\u5ba2\u6237\u670d\u52a1\u57df\u7684\u77ed\u8bed\u3002 Aisera \u4f7f\u7528\u65e0\u4eba\u53c2\u4e0e\u7684 NLU\u3001NLP \u548c\u8377\u5170\u6765\u81ea\u52a8\u89e3\u51b3\u7528\u6237\u8bf7\u6c42\u3002<\/li>\n<li>Aisera \u4e0d\u65ad\u4ece\u6240\u6709\u6b63\u5728\u8fdb\u884c\u7684\u548c\u8fc7\u53bb\u7684\u5bf9\u8bdd\u3001\u8bf7\u6c42\u3001\u7533\u8bf7\u5355\u3001\u77e5\u8bc6\u4ee5\u53ca\u4e13\u5bb6\u53cd\u9988\u4e2d\u6c72\u53d6\u7ecf\u9a8c\uff0c\u4e3a\u60a8\u7684\u56e2\u961f\u81ea\u52a8\u89e3\u51b3\u95ee\u9898\u3002 \u8de8\u7528\u6237\u6d3b\u52a8\u3001\u5bf9\u8bdd\u3001\u77e5\u8bc6\u3001\u77e5\u8bc6\u53ca\u4ee3\u7406\u7684\u552f\u4e00\u3001\u81ea\u52a8\u5316\u7684 AI \u5b66\u4e60\u53ef\u7acb\u5373\u5e26\u6765&#8221;\u7b2c\u4e00\u5929&#8221;\u4ef7\u503c\u3002 \u6b64\u5916Webex Aisera \u53ef\u76f4\u63a5\u63d2\u5165 Microsoft\u3001AWS\u3001Google\u3001Salesforce\u3001ServiceNow\u3001Atlassian\u3001BMC \u4ee5\u53ca\u4eba\u529b\u8d44\u6e90\u7cfb\u7edf\u3001\u4f01\u4e1a\u5e94\u7528\u7a0b\u5e8f\u548c\u77e5\u8bc6\u5e93\u7b49\u73b0\u6709\u7cfb\u7edf\u3002<\/li>\n<li>\u9664\u4e86\u63d0\u4f9b\u5feb\u901f\u56de\u7b54\u4e4b\u5916 &#8211; Aisera \u7684 AI Service Desk \u8fd8\u53ef\u4ee5\u5b8c\u5168\u81ea\u52a8\u5316\u4e1a\u52a1\u6d41\u7a0b\u548c\u5de5\u4f5c\u6d41\uff0c\u4ece\u800c\u51cf\u5c11 SaaS \u548c\u4f01\u4e1a\u8f6f\u4ef6\u8bb8\u53ef\u8bc1\u4e0a\u6295\u5165\u7684\u6295\u5165\u3002<\/li>\n<\/ul>\n<p>\u5728\u670d\u52a1\u7ba1\u7406\u4e16\u754c\uff0cAisera \u7684 AI \u9a71\u52a8\u7533\u8bf7\u5355\u5206\u7c7b\u3001\u5206\u914d\u548c\u8def\u7531\uff08\u501f\u52a9\u81ea\u4e3b\u548c\u81ea\u52a8\u534f\u52a9\u6a21\u5f0f\uff09\u6765\u89e3\u51b3\u95ee\u9898\uff0c\u4e3a\u5b9e\u65f6\u4ee3\u7406\u63d0\u4f9b\u534f\u52a9\u7684\u5efa\u8bae\u548c\u4e0b\u4e00\u6b65\u7684\u6700\u4f73\u64cd\u4f5c\u3002 \u60a8\u53ef\u4ee5\u8f7b\u677e\u6574\u5408 IT \u4e8b\u6545\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u3001\u8ba2\u8d2d\u548c\u5c65\u884c\u6d41\u7a0b\u3002 \u4f8b\u5982\uff0c\u8f7b\u677e\u81ea\u52a8\u83b7\u53d6\u65b0\u5458\u5de5\u8bbe\u5907\u7533\u8bf7\u6216\u73b0\u6709\u5458\u5de5\u6280\u672f\u5237\u65b0\u8ba2\u5355\u3002<\/p>\n<h2><span><br \/>\n  <strong>Webex Aisera \u4f18\u70b9<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-351777\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH.png\" sizes=\"auto, (max-width: 916px) 100vw, 916px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH-300x112.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH-768x286.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Webex-with-Aisera-Benefits_AH.png 916w\" alt=\"Webex Aisera \u4f18\u70b9\" width=\"916\" height=\"341\" \/><br \/>\n<\/a>\u4f9d\u9760\u9ad8\u7ea7\u4e13\u5bb6\u5c06\u7cbe\u529b\u96c6\u4e2d\u5728\u60a8\u6700\u9700\u8981\u7684\u5730\u65b9\uff0c\u5e2e\u52a9\u60a8\u7684\u56e2\u961f\u53d6\u5f97\u7b2c\u4e00\uff0c\u5e76\u53d6\u5f97\u7b2c\u4e00\u540d\u3002 \u901a\u8fc7\u5c06 Aisera \u5728 Webex \u4e2d\u96c6\u6210\u65e0\u4eba\u770b\u7ba1\u7684\u81ea\u7136\u8bed\u8a00\u865a\u62df\u52a9\u624b\uff0c\u60a8\u62e5\u6709\u4e0b\u4e00\u4ee3\u6570\u5b57\u81ea\u52a8\u5316\u81ea\u52a9\u670d\u52a1\u89e3\u51b3\u65b9\u6848\uff0c\u4ee5\u51cf\u5c11\u4e1a\u52a1\u6469\u64e6\uff0c\u7f29\u77ed\u95ee\u9898\u89e3\u51b3\u65f6\u95f4\uff0c\u4f7f\u4e1a\u52a1\u8fd0\u884c\u66f4\u4e0a\u4e00\u4ee3\uff01<\/p>\n<blockquote>\n<h3>\u6211\u4eec\u5df2\u521b\u5efa\u5927\u91cf\u96c6\u6210\uff0c\u5e2e\u52a9\u60a8\u5b8c\u6210\u5de5\u4f5c\u3002 \u4e0e\u5408\u4f5c\u4f19\u4f34\u4e00\u8d77\u5efa\u7acb\u5f00\u653e\u5f0f\u751f\u6001\u7cfb\u7edf\u7684\u6218\u7565\u7684\u4e00\u90e8\u5206\u3002 <strong><br \/>\n  <a href=\"https:\/\/apphub.webex.com\">\u67e5\u770b\u6211\u4eec\u7684 App Hub \u9875\u9762<\/a> \uff0c\u627e\u5230\u5e2e\u52a9\u60a8\u83b7\u5f97\u6700\u5927\u5e2e\u52a9\u7684\u5e94\u7528\u7a0b\u5e8f\uff01<\/strong><\/h3>\n<\/blockquote>\n<p><strong>\u4e86\u89e3\u66f4\u591aTeamwork<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/?p=351652&#038;preview=true\">\u5b9e\u73b0\u7406\u60f3<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/2021-business-transformation-and-more-inclusive-collaboration-ahead\">2021\uff1a \u4e1a\u52a1\u8f6c\u578b\u548c\u66f4\u4e3a\u4e00\u5207\u7684\u534f\u4f5c\u65b9\u5f0f<\/a>  <a href=\"https:\/\/blog.webex.com\/video-conferencing\/whats-new-in-webex-january-2021\/\">\u5728Webex\uff1a 2021 \u5e74 1 \u6708<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Webex\u548c Aisera \u4e00\u8d77\u52a0\u5165\u4f1a\u8bae\uff0c\u63d0\u4f9b\u66f4\u6709\u610f\u4e49\u3001\u66f4\u9ad8\u6548\u7684\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c\uff01\u00a0<\/p>\n","protected":false},"author":5354,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1573],"tags":[4470,8664,1812,8302],"class_list":["post-386730","post","type-post","status-publish","format-standard","hentry","category-7414","category-1573","tag-webex-app-hub","tag-webex-app-hub-zh-hans","tag-1812","tag-8302"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aisera \u548c Cisco Webex \u2013 \u5feb\u901f\u56de\u7b54\u4ee5\u52a0\u5feb\u4e1a\u52a1 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/aisera-and-cisco-webex-the-secret-to-quick-answers-to-speed-up-business\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aisera \u548c Cisco Webex \u2013 \u5feb\u901f\u56de\u7b54\u4ee5\u52a0\u5feb\u4e1a\u52a1 | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"Cisco Webex\u548c Aisera \u4e00\u8d77\u52a0\u5165\u4f1a\u8bae\uff0c\u63d0\u4f9b\u66f4\u6709\u610f\u4e49\u3001\u66f4\u9ad8\u6548\u7684\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c\uff01\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/aisera-and-cisco-webex-the-secret-to-quick-answers-to-speed-up-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-21T17:01:43+00:00\" \/>\n<meta name=\"author\" content=\"Jono Luk\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jono Luk\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/collaboration\\\/hybrid-work\\\/aisera-and-cisco-webex-the-secret-to-quick-answers-to-speed-up-business\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/collaboration\\\/hybrid-work\\\/aisera-and-cisco-webex-the-secret-to-quick-answers-to-speed-up-business\\\/\"},\"author\":{\"name\":\"Jono Luk\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/fe7b2431ff7804161d96b5f70d1a164b\"},\"headline\":\"Aisera \u548c Cisco Webex \u2013 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