{"id":386906,"date":"2020-07-10T10:02:40","date_gmt":"2020-07-10T17:02:40","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e4%ba%91%e5%b7%b2%e5%88%b0%e8%be%be%ef%bc%9a-%e5%bd%93%e5%90%8d%e8%af%8d%e5%8f%98%e6%88%90%e5%8a%a8%e8%af%8d%e6%97%b6\/"},"modified":"2020-07-10T10:02:40","modified_gmt":"2020-07-10T17:02:40","slug":"%e4%ba%91%e5%b7%b2%e5%88%b0%e8%be%be%ef%bc%9a-%e5%bd%93%e5%90%8d%e8%af%8d%e5%8f%98%e6%88%90%e5%8a%a8%e8%af%8d%e6%97%b6","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%ba%91%e5%b7%b2%e5%88%b0%e8%be%be%ef%bc%9a-%e5%bd%93%e5%90%8d%e8%af%8d%e5%8f%98%e6%88%90%e5%8a%a8%e8%af%8d%e6%97%b6\/","title":{"rendered":"\u4e91\u5df2\u5230\u8fbe\uff1a \u5f53\u540d\u8bcd\u53d8\u6210\u52a8\u8bcd\u65f6"},"content":{"rendered":"


\n \u4e91\u7684 <\/strong> \u8bde\u751f<\/strong>
\n <\/a>
\n <\/span>
\n<\/span><\/h2>\n

\u4e00\u4f4d\u5fc3\u4eea\u7684\u5728\u4e00\u4f4d\u8868\u793a\uff0c\u8981\u83b7\u53d6\u9002\u5408\u7684\u64cd\u4f5c\u65f6\u95f4\uff0cKairos\u3002 \u65f6\u95f4\u662f\u5f88\u597d\u7684\u5e73\u8861\u65b9\u5f0f\uff0c\u56e0\u4e3a\u6211\u4eec\u90fd\u4ee5\u76f8\u540c\u7684\u65f6\u95f4\u5f00\u59cb\uff0c\u4f46\u6bcf\u4e2a\u4eba\u7ed9\u65f6\u95f4\u90fd\u4e0d\u540c\u3002 \u5728\u8fc7\u53bb 20 \u5e74\u4e2d\uff0c\u6211\u4eec\u6839\u636e\u9002\u5e94\u65b0\u4e60\u60ef\u7684\u80fd\u529b\u53ef\u4ee5\u770b\u5230\u4e1a\u52a1\u6a21\u5f0f\u83b7\u5f97\u6210\u529f\u3002\u65b0\u4e60\u60ef\u4e0e\u4e0a\u5e02\u901f\u5ea6\u53ca\u4f01\u4e1a\u8c03\u6574\u5ba2\u6237\u9700\u6c42\u7684\u901f\u5ea6\u6709\u5173\u3002<\/p>\n

\u5373\u65f6\u7684\u6ee1\u8db3\u548c\u8bbf\u95ee\u7684\u4fbf\u5229\u6027\u5e26\u6765\u5168\u65b0\u7684\u4f53\u9a8c\uff0c\u4f7f\u4e00\u5bb6\u5e74\u5934\u7684\u516c\u53f8\u80fd\u591f\u83b7\u5f97\u5de8\u5927\u7684\u5e02\u573a\u4ef7\u503c\u3002 \u968f\u7740\u6d88\u8d39\u8005\u5f00\u59cb\u4fe1\u8d56\u4e92\u8054\u7f51\uff0c\u65b0\u7684\u5728\u7ebf\u670d\u52a1\u5df2\u5728\u5168\u7403\u51fa\u73b0\uff0c\u901f\u5ea6\u4e0e\u54cd\u5e94\u6210\u4e3a\u6807\u51c6\u3002 \u4f01\u4e1a\u4e0d\u518d\u9700\u8981\u4f9d\u9760\u672c\u5730\u5ba2\u6237\uff0c\u8fd9\u4e9b\u5ba2\u6237\u5c06”\u8ddd\u79bb\u8fdc\u8fd1”\u4e00\u8bcd\u5de9\u56fa\u5230\u8fd9\u79cd\u8ddd\u79bb\u4e0a\u3002<\/p>\n


\n “\u5730\u70b9\u6b63\u786e\uff0c\u65f6\u95f4\u6b63\u786e…” <\/strong> \u4e0d\u5728\u540c\u4e00\u4e0d\u5728\u540c\u4e00\u4e2a\u90fd\u4f4d\u4e2d\uff1f<\/strong><\/span><\/h2>\n

\u65f6\u95f4\u81f3\u5173\u91cd\u8981\uff0c\u4f46\u5f53\u5408\u9002\u7684\u65f6\u95f4\u5230\u573a\u65f6\uff0c\u66f4\u5fc5\u987b\u5b9a\u4f4d\u5408\u9002\u7684\u4f4d\u7f6e\u6765\u5229\u7528\u5408\u9002\u7684\u65f6\u673a\u3002 \u5728\u4e86\u89e3\u4f55\u65f6\u5c31\u65b0\u6280\u672f\u91c7\u53d6\u884c\u52a8\u662f\u5b9e\u8df5\u6027\u4e0e\u79ef\u6781\u6027\u4e4b\u95f4\u7684\u826f\u597d\u5e73\u8861\u3002<\/p>\n

\u8fd9\u4e9b\u5e74\u4e2d\uff0c\u5f88\u591a\u4eba\u8bd5\u56fe\u4ee5\u4e00\u79cd\u592a\u719f\u6089\u7684\u89c2\u70b9\u6765\u63a5\u8fd1\u8fd9\u4e2a\u5177\u4f53\u65f6\u523b\uff0c\u5373”\u70b9\u51fb”\u3001”\u641c\u7d22”\u548c”\u4e00\u5bf9\u4e00”\uff0c\u8fd9\u4e00\u5207\u5df2\u7ecf\u63d0\u4f9b\u4e86\uff0c\u4ee5\u5efa\u7acb\u4e00\u79cd\u89c2\u70b9\u8f6c\u53d8\u8fbe\u5230\u63a5\u53d7\u5ea6\u7684\u65f6\u95f4\u70b9\u3002<\/p>\n


\n “\u662f vs. \u4e0d”<\/strong>
\n<\/span><\/h2>\n

\u6211\u60f3\u63d0\u4f9b\u6216\u8bb8\u66f4\u4e3a\u76f4\u89c2\u5730\u786e\u5b9a\u5173\u952e\u65f6\u523b\u7684\u65b9\u6cd5\u3002 \u5728\u89c2\u770b\u8fd9\u4e9b\u5e74\u4e2d\u4e0d\u65ad\u53d1\u751f\u7684\u51e0\u6ce2\u6280\u672f\u4e4b\u540e\uff0c\u6211\u8ba4\u4e3a\u5f53\u6280\u672f\u4ece\u540d\u8bcd\u5230\u52a8\u8bcd\u7684\u72b6\u6001\u6539\u53d8\u65f6\u4f1a\u51fa\u73b0\u3002\u66f4\u660e\u786e\u7684\u662f\uff0c\u5f53\u4f9b\u5e94\u5546\u548c\u4f01\u4e1a\u90fd\u4e0d\u518d\u5c06\u6ce8\u610f\u529b\u96c6\u4e2d\u5728”\u4ec0\u4e48”\u4e0a\u5e76\u8f6c\u5411”\u73b0\u72b6”\u65f6\u3002 \u6280\u672f\u4f9b\u5e94\u5546\u5f88\u6ce8\u91cd\u6280\u672f”\u662f\u4ec0\u4e48”\uff0c\u4f8b\u5982\u4ea7\u54c1\u5c5e\u6027\u3002 \u5ba2\u6237\u8d2d\u4e70 verb\uff08\u5373\u5b83\u662f\u4ec0\u4e48\uff09\uff0c\u800c\u4e0d\u662f\u540d\u8bcd\uff08\u5373\u5b83\u662f\u4ec0\u4e48\uff09\u3002 \u5f53\u516c\u53f8\u53ca\u5176\u5ba2\u6237\u4f7f\u7528\u76f8\u540c\u7684\u8bed\u8a00\u65f6\uff0c\u8fdb\u5ea6\u5c06\u5927\u6b65\u524d\u8fdb\uff0c\u91c7\u7528\u7387\u4e5f\u4f1a\u51fa\u73b0\u53d8\u5316\u3002<\/p>\n

\u4f01\u4e1a\u5f53\u524d\u5e02\u573a\u5b58\u5728\u4e00\u4e9b\u53d8\u6570\uff0c\u901a\u5e38\u65e0\u6cd5\u5b8c\u5168\u5438\u5f15\u5176\u5ba2\u6237\u548c\u5ba2\u6237\u7fa4\u3002 \u548c\u6240\u6709\u7684\u7ecf\u6d4e\u8870\u9000\u4e00\u6837\uff0c\u663e\u7136\u6709\u4e9b\u4f01\u4e1a\u4f1a\u5b58\u5728\uff0c\u800c\u53e6\u4e00\u4e9b\u4f1a\u5931\u8d25\u3002 \u65e9\u671f\u6307\u793a\u662f\uff0c\u63d0\u4f9b \u4e91\u6a21\u5f0f\u865a\u62df\u89e3\u51b3\u65b9\u6848<\/a>\u7684\u516c\u53f8\u53ef\u4ee5\u7ee7\u7eed\u63d0\u4f9b\u4ea7\u54c1\u548c\u670d\u52a1\uff0c\u800c\u53e6\u4e00\u4e9b\u5219\u6ca1\u6709\u63d0\u4f9b\u3002 \u8fd9\u4e24\u5bb6\u516c\u53f8\u4e3a\u4e86\u63d0\u4f9b\u6025\u9700\u7684\u670d\u52a1\u800c\u6355\u6349\u5230\u4e86\u9002\u5f53\u7684\u65f6\u95f4\u3002 \u4ed6\u4eec\u5c06\u83b7\u5f97\u672a\u6765\u4e1a\u52a1\u548c\u54c1\u724c\u8ba4\u53ef\uff0c\u4ee5\u8868\u5f70\u5728\u6781\u7aef\u6df7\u4e71\u65f6\u671f\u53ef\u7528\u5e76\u5e94\u7b54\u547c\u53eb\u7684\u4e1a\u52a1\u548c\u54c1\u724c\u3002<\/p>\n


\n \u5f3a\u5236\u529f\u80fd<\/strong>
\n<\/span><\/h2>\n

\u5728 2020 \u5e74\uff0c\u6211\u4eec\u4e00\u65f6\u770b\u5230\u5168\u7403\u4f01\u4e1a\u53d1\u751f\u5de8\u5927\u7684\u5f3a\u5236\u4f5c\u7528\u3002 \u4ece\u4e00\u4e2a\u89d2\u5ea6\u63cf\u8ff0\u4e91\u89e3\u51b3\u65b9\u6848\u82b1\u8d39\u6570\u5e74\u7684\u65f6\u95f4\uff0c\u4f9b\u5e94\u5546\u5f88\u5feb\u53d1\u73b0\u4e91\u7684”\u529f\u80fd”\u6bd4\u4e91\u7684”\u662f\u4ec0\u4e48”\u66f4\u5177\u76f8\u5173\u6027\u3002 \u5168\u7403\u7684 IT \u90e8\u95e8\u66fe\u9762\u4e34\u5fc5\u987b\u89e3\u51b3\u7684\u5373\u70b9\u5373\u7528\u6311\u6218\uff1a\u5373\u73b0\u6709\u7684\u4e1a\u52a1\u5408\u4f5c\u4f19\u4f34\u6b63\u5728\u7d27\u6025\u4ece\u7406\u8bba\u8f6c\u5411\u5b9e\u9645\u64cd\u4f5c\uff08\u5728\u6570\u5468\u5185\u4ece\u540d\u8bcd\u5230\u52a8\u8bcd\uff09\u3002<\/p>\n

\u5728\u8054\u7edc\u4e2d\u5fc3<\/a> \u7a7a\u95f4\u4e2d\uff0c\u5168\u7403 1800 \u4e07\u8054\u7edc\u4e2d\u5fc3\u4ee3\u7406\u4e2d\u7a81\u7136\u6709 75-80% \u7684\u5728\u5bb6\u5de5\u4f5c\uff0c\u4f7f\u7528\u4e91\u6a21\u5f0f\u63d0\u4f9b\u5168\u90e8\u6216\u90e8\u5206\u652f\u6301\uff0c\u751a\u81f3\u6c38\u4e45\u652f\u6301\u3002 \u516c\u53f8\u76f4\u63a5\u4f53\u9a8c\u4e86\u4e91\u8fd0\u884c\u6a21\u5f0f\u76f4\u63a5\u5e26\u6765\u7684\u597d\u5904\uff0c\u800c\u4e0d\u662f\u4ece\u9759\u6001\u89c4\u683c\u8868\u548c\u901a\u7528\u6536\u76ca\uff08\u4f8b\u5982”\u66f4\u4f4e\u7684 TCO”\u548c”\u4e1a\u52a1\u7075\u6d3b\u5ea6\uff09\u4e2d\u63d0\u5347\u89e3\u51b3\u65b9\u6848\u7684\u4ef7\u503c\u3002”<\/p>\n

\u4e00\u76f4\u4ee5\u6765\uff0c\u65b0\u7684\u6280\u672f\u90fd\u4f1a\u51fa\u73b0\uff0c\u4ee5\u524d\u4ee5”\u662f”\u672f\u8bed\u63cf\u8ff0\u3002 \u4f46\u662f\uff0c\u5982\u679c\u6700\u8fd1\u7684\u4e8b\u4ef6\u662f <\/a> \u8868\u660e\u91c7\u7528\u672a\u6765\u7684\u6307\u793a\uff0c\u5219\u5168\u7403\u8054\u7edc\u4e2d\u5fc3\u672a\u6765\u5c06\u5b58\u5728\u8bb8\u591a\u52a8\u8bcd\u3002<\/p>\n

\n

\u9605\u8bfb\u6211\u4eec\u7684\u7535\u5b50\u4e66” \u5c06\u6570\u636e\u4e2d\u5fc3\u79fb\u81f3\u4e91<\/a>“\uff0c
\n\u4e86\u89e3\u66f4\u591a\u5173\u4e8e\u4e91\u4f18\u70b9\u7684\u4fe1\u606f\u3002<\/strong><\/h2>\n<\/blockquote>\n

\u4e86\u89e3\u66f4\u591a<\/strong> Cisco \u5df2\u88ab\u786e\u8ba4\u4e3a Ar\u4ee5\u5728 Ar\u53ef\u5168\u7403\u7684 Intelligent Contact Center 2020<\/a> \u4e2d\u7684\u9886\u5bfc\u8005Cisco \u5728\u667a\u80fd\u667a\u80fd\u65b9\u9762\u7684\u6700\u65b0\u521b\u65b0\u6539\u8fdb\u4e86\u8054\u7edc<\/a> \u4e2d\u5fc3\u7684\u4e1a\u52a1\u6210\u679c\u662f\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3”\u5728\u533a\u57df\u4e2d”\u5417\uff1f<\/a><\/p>\n

\u4ecb\u7ecd Webex Contact Center Enterprise [\u7f51\u7edc\u7814\u8ba8\u4f1a]<\/a> \u5176\u4ed6\u8d44\u6e90<\/strong> \u901a\u8fc7\u66f4\u597d\u5730\u534f\u540c\u5de5\u4f5c\u83b7\u5f97\u6700\u4f73\u7ed3\u679c\uff1a \u901a\u8fc7\u4e2a\u6027\u5316\u7684\u60c5\u666f\u4e92\u52a8<\/a> \u6d88\u9664\u5ba2\u6237\u7684\u671f\u671b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u4e91\u8054\u7edc\u4e2d\u5fc3\u51fa\u73b0\u4e00\u79cd\u5f3a\u70c8\u8981\u6c42\uff0c\u9700\u8981\u5feb\u901f\u9002\u5e94\u5e02\u573a\u548c\u5ba2\u6237\u9700\u6c42<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[772,8745],"class_list":["post-386906","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-cloud-communications","tag-8745"],"acf":[],"yoast_head":"\n\u4e91\u5df2\u5230\u8fbe\uff1a \u5f53\u540d\u8bcd\u53d8\u6210\u52a8\u8bcd\u65f6 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cloud-has-arrived-when-a-noun-becomes-a-verb\/\" \/>\n<meta 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