{"id":386983,"date":"2020-08-03T08:30:32","date_gmt":"2020-08-03T15:30:32","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/uc-today-%e5%a4%a7%e5%a5%96-ai-cisco-webex-%e5%8a%a9%e6%89%8b-2020-%e5%b9%b4%e5%ba%a6%e5%88%9b%e6%96%b0%e4%ba%a7%e5%93%81\/"},"modified":"2020-08-03T08:30:32","modified_gmt":"2020-08-03T15:30:32","slug":"uc-today-%e5%a4%a7%e5%a5%96-ai-cisco-webex-%e5%8a%a9%e6%89%8b-2020-%e5%b9%b4%e5%ba%a6%e5%88%9b%e6%96%b0%e4%ba%a7%e5%93%81","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/uc-today-%e5%a4%a7%e5%a5%96-ai-cisco-webex-%e5%8a%a9%e6%89%8b-2020-%e5%b9%b4%e5%ba%a6%e5%88%9b%e6%96%b0%e4%ba%a7%e5%93%81\/","title":{"rendered":"UC Today \u5927\u5956 AI Cisco Webex \u52a9\u624b 2020 \u5e74\u5ea6\u521b\u65b0\u4ea7\u54c1"},"content":{"rendered":"<h2><span><br \/>\n  <strong>Cisco \u5728\u63d0\u4f9b\u9ad8\u5ea6\u521b\u65b0\u7684 AI \u89e3\u51b3\u65b9\u6848\u65b9\u9762Webex \u52a9\u624b\u5f97\u5230\u8ba4\u53ef <\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u4eec\u6709\u4e00\u4e9b\u597d\u6d88\u606f\u8981\u5206\u4eab\u3002 Cisco \u4e0a\u5468\u8d62\u5f97\u4e24\u9879 UC Today 2020 \u5927\u5956\uff1a <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/web-conferencing\/index.html\"><\/a> Webex\u6700\u4f73\u534f\u4f5c\u5e73\u53f0 &#038; <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-meetings\/transcription.html#~voice-intelligence\">Webex \u52a9\u624b<\/a> \u521b\u65b0\u4ea7\u54c1\u7684\u89e3\u51b3\u65b9\u6848<\/p>\n<p>UC Today \u662f\u4e1a\u754c\u9886\u5148\u7684\u901a\u4fe1\u548c\u534f\u4f5c\u6280\u672f\u4e2d\u5fc3\u3002 \u6cd5\u5b98\u9762\u677f\u4e0a\u5305\u542b\u4e00\u4e9b\u4e1a\u754c\u6700\u4e13\u4e1a\u7684\u5206\u6790\u5e08\uff0c\u5176\u4e2d\u5305\u62ecZeus Kerravala\u3001ZK Research\u3001FusionFusion\u3001Commfusion\u3001Kevin Kike\u3001enableUC\u3001Melfusion Swartz\u3001Swartz Consulting\u3001Jon Arnold\uff0cJon Arnold\u3002 Arnold &#038;Associates\u3001Irwin Lazar\u3001Nemertes Research\u3002<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/voicea.html#\uff1a~\uff1atext=Cisco%20has%20\u5b8c\u6210%20the%20Acquisition%20of%2 0Voicea*&#038;text=SAN%20JOSE%2C%20Calif.\uff0c\u57fa\u4e8e%20in%20Mountain%20\u67e5\u770b%2C%20CA\u3002\">Webex \u52a9\u624b\u57fa\u4e8e Voicea<\/a>\u7684\u7834\u51b0\u8bed\u97f3\u5f15\u64ce\uff0c\u6211\u4e8e 2019 \u5e74 9 \u6708\u6536\u8d2d Cisco\uff0c2017 \u5e74 5 \u6708\u6536\u8d2d Cisco \u7684 Mind\u4e00D \u7684 AI \u6280\u672f\u3002 \u6211\u4eec\u5df2\u5c06 AI \u6280\u672f\u539f\u751f\u96c6\u6210\u5230 Webex Meetings \u548c Webex \u4f1a\u8bae\u5ba4\u4e2d\uff0c\u5e76\u4e14\u6211\u4eec\u8fd8\u5c06\u552f\u4e00\u7684\u547c\u53eb\u6587\u5b57\u8bb0\u5f55\u96c6\u6210\u5230 Contact Center \u5ba2\u670d-\u5ba2\u6237\u4f53\u9a8c\u4e2d\uff0c\u4e3a\u4ee3\u7406\u63d0\u4f9b\u6bcf\u4e2a\u547c\u53eb\u7684\u5b8c\u6574\u526f\u672c\u548c\u6458\u8981\u3002<\/p>\n<p>\u8ba9\u6211\u544a\u8bc9\u60a8\u66f4\u591a\u4eba\u4e3a\u4f55\u88abWebex \u52a9\u624b\u6700\u5177\u521b\u65b0\u6027\u4e86\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"First hand look at Webex Assistant for Webex Meetings\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/BU_dzHCx8l8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><span><br \/>\n  <strong>\u6c38\u8fdc\u4e0d\u4f1a\u518d\u6b21\u89e6\u6478\u53e6\u4e00\u4e2a\u6309\u94ae\u5f00\u59cb\u547c\u53eb\u6216\u5728\u4f1a\u8bae\u4e2d\u8bb0\u5f55\u7b14\u8bb0 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728\u5f53\u4eca\u7684\u4f1a\u8bae\u8ba9\u5728\u5bb6\u5de5\u4f5c\u66f4\u5e72\u7684\u5730\u65b9\uff0c\u4f01\u4e1a\u5bf9\u6280\u672f\u5f88\u4fe1\u4efb\uff0c\u8be5\u6280\u672f\u8ba9\u4ed6\u4eec\u53ef\u4ee5\u865a\u62df\u5730\u805a\u96c6\u5230\u4e00\u8d77\uff0c\u8ba9\u4ed6\u4eec\u80fd\u591f\u5b8c\u6210\u5de5\u4f5c\u5e76\u63a8\u8fdb\u4e1a\u52a1\u3002 \u4ea7\u54c1\u5fc5\u987b\u5b89\u5168\u3001\u53ef\u9760\u3001\u6613\u7528\u3002 \u521b\u65b0\u662f\u4e00\u5927\u597d\u9009\u62e9\u3002<\/p>\n<p>\u5ba2\u6237Webex \u52a9\u624b\u4ea4\u4ed8\u3002 \u8fd9\u662f\u4f01\u4e1a\u7b2c\u4e00\u53f0\u7531 AI \u63d0\u4f9b\u5b8c\u5168\u96c6\u6210\u7684\u4f1a\u8bae\u6570\u5b57\u52a9\u624b\uff0c\u53ef\u81ea\u52a8\u6267\u884c\u4f1a\u8bae\u4efb\u52a1\u4ee5\u53ca\u5c06\u8bed\u97f3\u547d\u4ee4Webex\u89c6\u9891\u4f1a\u8bae\u3002<\/p>\n<p>\u60f3\u8c61\u4e00\u4e0b\uff0c\u83b7\u5f97\u6240\u6709\u4f1a\u8bae\u7684\u5b8c\u6574\u526f\u672c\uff0c\u80fd\u591f\u5728\u4f1a\u8bae\u671f\u95f4\u8bf7\u6c42\uff0c\u7136\u540e\u53ef\u4ee5\u5373\u65f6\u8bbf\u95ee\u4f1a\u8bae\u7ed3\u675f\u540e\u7684\u5b8c\u6574\u526f\u672c\u3001\u5f55\u5236\u6587\u4ef6\u3001\u91cd\u70b9\u548c\u64cd\u4f5c\u9879\u76ee\u3002\u00a0 \u8003\u8651\u5c06\u8282\u7701\u591a\u5c11\u65f6\u95f4\u3001\u63d0\u9ad8\u751f\u4ea7\u529b\u5e76\u8ddf\u8fdb\u4ee5\u786e\u4fdd\u95ee\u8d23\u5236\u3001\u5b9e\u73b0\u6210\u679c\u548c\u505a\u51fa\u51b3\u7b56\u3002<\/p>\n<p>\u8fd9\u662f&#8221;\u8bed\u97f3\u7b2c\u4e00&#8221;\u8bbe\u8ba1\u7684\u529b\u91cf\uff01 Webex \u52a9\u624b\u5b9e\u65f6\u63d0\u4f9b\u9690\u85cf\u5f0f\u5b57\u5e55\u3001\u8bb0\u5f55\u7b14\u8bb0\u3001\u521b\u5efa\u64cd\u4f5c\u9879\u76ee\u5e76\u5141\u8bb8\u60a8\u6807\u8bb0\u9ad8\u4eae\u663e\u793a\u5185\u5bb9\u3002 \u60a8\u53ef\u4ee5\u4e0b\u8f7d\u4f1a\u8bae\u526f\u672c\uff0c\u5e76\u8bc6\u522b\u6bcf\u4e2a\u53d1\u8a00\u4eba\uff0c\u4ee5\u4fbf\u8fd4\u56de\u5e76\u542c\u5230\u8c01 <em>\u5728\u53d1\u8a00<\/em>\u3002\u00a0 \u641c\u7d22\u4e3b\u9898\u548c\u66f4\u65b0\u975e\u5e38\u7b80\u5355\uff0c\u56e0\u6b64\u60a8\u53ef\u4ee5\u5feb\u901f\u5171\u4eab\u4f1a\u8bae\u6210\u679c\uff0c\u4f7f\u56e2\u961f\u4fdd\u6301\u534f\u8c03\u3002 \u5c31\u662f\u8fd9\u4e48\u7b80\u5355\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u89e3\u51b3\u65b9\u6848\u4eae\u70b9<\/strong><br \/>\n  <strong>\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-meetings\/transcription.html#~voice-intelligence\">Webex \u52a9\u624b\u4f1a\u8bae<\/a> Webex Meetings\u4e3b\u6301\u4f1a\u8bae\u65f6\u81ea\u52a8\u6267\u884c\u8bb8\u591a\u4efb\u52a1\uff08\u8bb0\u5f55\u7b14\u8bb0\u3001\u9ad8\u4eae\u663e\u793a\u548c\u6307\u5b9a\u884c\u52a8\u9879\u76ee\uff09\u3002 \u8fd9\u6837\uff0c\u60a8\u53ef\u4ee5\u5c06\u7cbe\u529b\u96c6\u4e2d\u5728\u4f1a\u8bae\u8ba8\u8bba\u4e0a\uff0c\u800c\u4e0d\u662f\u5728\u8bb0\u5f55\u7b14\u8bb0\u65f6\u5206\u6563\u6ce8\u610f\u529b\u3002 \u5b83\u4f7f\u7528\u81ea\u7136\u8bed\u8a00\u5904\u7406 \uff08NLP\uff09 \u652f\u6301\u8bed\u97f3\u547d\u4ee4\u3001\u5b9e\u65f6\u6587\u5b57\u8bb0\u5f55\u3001\u81ea\u52a8\u9690\u85cf\u5f0f\u5b57\u5e55\u3001\u9ad8\u4eae\u663e\u793a\u548c\u7b14\u8bb0\u3001\u81ea\u52a8\u64cd\u4f5c\u9879\u76ee\u3001\u4f1a\u8bae\u540e\u5173\u952e\u5b57\u641c\u7d22\u3001\u7f16\u8f91\u548c\u5206\u53d1\u4ee5\u53ca\u5f55\u5236\u6587\u5b57\u8bb0\u5f55\u3002 \u00a0\u5b83\u8fd8\u63d0\u4f9b\u4e1a\u754c\u6700\u9ad8\u7684\u6587\u5b57\u8bb0\u5f55\u51c6\u786e\u7387\uff0c\u8ba9\u60a8\u83b7\u5f97\u6709\u610f\u4e49\u4e14\u9ad8\u5ea6\u51c6\u786e\u7684\u5185\u5bb9\uff0c\u65e0\u8bba\u53c2\u52a0\u8005\u7684\u53d1\u8a00\u65b9\u5f0f\u3001\u8bf4\u8bdd\u98ce\u683c\u6216\u53e3\u97f3\u5982\u4f55\u3002<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=7xeGWUbya98\">Webex \u52a9\u624b\u4f1a\u8bae\u5ba4Webex<\/a> \u63d0\u4f9b\u96f6\u63a5\u89e6\u5f0f\u4f1a\u8bae\u5ba4\u4f53\u9a8c\u3002 \u60a8\u53ef\u4ee5\u4ec5\u901a\u8fc7\u8bed\u97f3\u8f7b\u677e\u547c\u53eb\u540c\u4e8b\u3001\u9884\u8ba2\u4f1a\u8bae\u5ba4\u5e76\u5b8c\u5168 <em>\u63a7\u5236\u4f1a\u8bae<\/em>\u3002 \u4f8b\u5982\uff0c\u60a8\u53ef\u4ee5\u5728\u6ca1\u6709\u4efb\u4f55\u63a5\u89e6\u7684\u60c5\u51b5\u4e0b\u5f00\u59cb\u3001\u52a0\u5165 <strong>\u3001\u5f55\u5236\u3001\u9759\u97f3\u3001\u8c03\u6574\u97f3\u91cf\u3001\u9080\u8bf7\u540c\u4e8b\u4ee5\u53ca\u7ed3\u675f\u4f1a\u8bae<\/strong>\uff01 \u6b64\u5916\uff0c&#8221;\u4e3b\u52a8\u52a0\u5165&#8221;\u529f\u80fd\u4f1a\u53e3\u5934\u63d0\u9192\u60a8\u5148\u4e8e\u4f1a\u8bae\u52a0\u5165\u901a\u8bdd\u3002 \u00a0\u53ea\u9700\u8fdb\u5165\u4f1a\u8bae\u5ba4\uff0c\u79fb\u52a8\u8bbe\u5907\u6216\u7b14\u8bb0\u672c\u7535\u8111\u5c06\u4f1a\u81ea\u52a8\u914d\u5bf9\u3002 Webex \u52a9\u624b\u4f1a\u8bae\u5373\u5c06\u5f00\u59cb\u65f6\u544a\u77e5\u60a8\uff0c\u5e76\u8be2\u95ee\u60a8\u662f\u5426\u5df2\u505a\u597d\u52a0\u5165\u7684\u51c6\u5907\u3002 \u547c\u53eb\u540c\u4e8b\u6216\u5c06\u4ed6\u4eba\u6dfb\u52a0\u5230\u4f1a\u8bae\u975e\u5e38\u7b80\u5355\u3002 \u53ea\u9700\u8bf4&#8221;\u597d\u7684Webex\u547c\u53eb John&#8221;\uff0cWebex \u52a9\u624b\u6839\u636e\u60a8\u4e0e John \u7684\u534f\u4f5c\u5386\u53f2\u8bb0\u5f55\u63d0\u4f9b\u540c\u4e8b\u7684\u5217\u8868\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-331839\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/07\/Screen-Shot-2020-07-23-at-1.52.33-PM.png\" sizes=\"auto, (max-width: 704px) 100vw, 704px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/07\/Screen-Shot-2020-07-23-at-1.52.33-PM-300x170.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/07\/Screen-Shot-2020-07-23-at-1.52.33-PM.png 704w\" alt=\"Webex Assistant\" width=\"704\" height=\"400\" \/><\/p>\n<h2><span><br \/>\n  <strong>Cisco \u4e91\u4e2d\u7684\u9ad8\u5b89\u5168\u6027<\/strong><br \/>\n<\/span><\/h2>\n<p>Webex \u52a9\u624b for Webex Meetings \u4e5f\u662f\u4e1a\u754c\u552f\u4e00\u7684\u4e00\u65b9\u6587\u5b57\u8bb0\u5f55\u670d\u52a1\uff0c\u8fd9\u610f\u5473\u7740\u60a8\u7684\u6570\u636e\u5728 Cisco \u4e91\u4e2d\u5b89\u5168\u4fdd\u7559\uff0c\u4e0d\u5fc5\u53d1\u9001\u7ed9\u7b2c\u4e09\u65b9\u8fdb\u884c\u6587\u5b57\u8bb0\u5f55\u7136\u540e\u518d\u53d1\u9001\u56de -\u8fd9\u53ef\u80fd\u4f1a\u5bfc\u81f4\u6f5c\u5728\u7684\u5b89\u5168\u5b58\u50a8\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6211\u4eec\u601d\u8003\u6bcf\u4e2a\u4eba<\/strong><br \/>\n<\/span><\/h2>\n<p>\u636e\u4e16\u754c\u5065\u5eb7\u7ec4\u7ec7\u7684\u4fe1\u606f\uff0c\u8d85\u8fc7 5% \u7684\u4e16\u754c\u5404\u5730\u7981\u7528\u4e86\u542c\u529b\u969c\u788d\u3002 \u9884\u8ba1\u5230 20.5 \u4ebf\u4eba\u5c06\u8d85\u8fc7 9 \u4ebf\u4eba\uff0c\u6216\u8005\u6bcf\u5341\u4eba\u4e2d\u4f1a\u6709\u4e00\u4eba\u4e0e\u8fd9\u79cd\u72b6\u51b5\u6709\u5173\u3002 Webex \u52a9\u624b\u4f7f\u542c\u529b\u6709\u969c\u788d\u7684\u53c2\u52a0\u8005\u6216\u6ca1\u6709\u4f7f\u7528\u4f1a\u8bae\u8bed\u8a00\u7684\u4eba\u66f4\u5bb9\u6613\u8fdb\u5165\u4f1a\u8bae\u3002 \u8be5\u89e3\u51b3\u65b9\u6848\u652f\u6301\u5728\u4fbf\u4e8e\u9605\u8bfb\u548c\u6536\u542c\u65f6\u4f7f\u7528\u9690\u85cf\u5f0f\u5b57\u5e55\uff0c\u73b0\u5728\u652f\u6301\u82f1\u8bed\uff0c\u5f88\u5feb\u8fd8\u5c06\u652f\u6301\u897f\u73ed\u7259\u8bed\u3001\u6cd5\u8bed\u548c\u5fb7\u8bedWebex\u4f1a\u8bae\u5ba4\u8bbe\u5907\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6301\u7eed\u9769\u65b0 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u4eec\u5c06\u5728\u5176\u4ed6 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/unified-communications\/cloud-calling\/index.html\">Webex \u5e73\u53f0\u4e0a\u5d4c\u5165\u8fd9\u79cd\u96be\u4ee5\u7f6e\u4fe1\u7684\u6280\u672f\uff0c\u5305\u62ec Webex Calling<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u7684\u901a\u8bdd\u540e\u6587\u5b57\u8bb0\u5f55\uff0c\u4ee5\u53ca\u66f4\u591a\u4e0e Webex Contact Center \u7684\u96c6\u6210<\/a>\u3002 \u8bf7\u5bc6\u5207\u5173\u6ce8\u66f4\u591a\u6d88\u606f\u3002<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=25diJ36ND48\">Webex \u52a9\u624b\u5ba2\u6237<\/a> Webex Meetings 90 \u5929\u514d\u8d39\u8bd5\u7528\uff0c\u9002\u7528\u4e8e\u4f01\u4e1a\u8bd5\u7528Webex\u5ba2\u6237Webex\u8bd5\u7528\u3002<\/p>\n<p><a href=\"https:\/\/youtu.be\/7xeGWUbya98\">Webex \u52a9\u624b Webex<\/a> \u4e91\u6ce8\u518c\u8bbe\u5907\uff08\u5305\u62ec Webex Desk Pro\u3001Webex Room \u7cfb\u5217\u3001Webex Room Kit \u7cfb\u5217\u548c Webex Board \u7cfb\u5217\uff09\u4e0a\uff0c\u5f53\u524d\u65e0\u9700\u652f\u4ed8\u989d\u5916\u8d39\u7528\u3002<\/p>\n<p>\u8981\u4e86\u89e3\u66f4\u591a\u6709\u5173 Webex \u52a9\u624b\u7684\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-meetings\/transcription.html\">\u7f51\u7ad9<\/a>\u3002<\/p>\n<blockquote><p>\u9605\u8bfb\u6709\u5173\u6211\u4eec\u5c61\u83b7\u6b8a\u8363\u7684 <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-wins-uc-todays-best-collaboration-platform-for-2020\">\u65b0\u5e73\u53f0Webex<\/a> \u4fe1\u606f\u3002<\/p><\/blockquote>\n<p><strong>\u4e86\u89e3\u66f4\u591a<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/test-drive-the-cisco-webex-assistant-for-free-bring-voice-intelligence-to-your-meetings\">\u6d4b\u8bd5\u63a8\u52a8\u514d\u8d39Cisco Webex \u52a9\u624b &#8211; \u8ba9\u8bed\u97f3\u667a\u80fd\u6210\u4e3a\u60a8\u7684\u4f1a\u8bae<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/less-is-more-10-tips-for-fewer-and-far-more-productive-meetings\">\u514d\u53bb\u66f4\u591a\u529f\u80fd\uff1a \u51cf\u5c11\u548c\u63d0\u9ad8\u6548\u7387\u7684 10 \u5927\u6280\u5de7Webex Meetings<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/webex-meetings-is-the-highest-ranked-video-conferencing-software-on-g2-top-software-2020-lists\">\u662f G2 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