{"id":387072,"date":"2020-05-13T06:18:26","date_gmt":"2020-05-13T13:18:26","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%9a-cisco-%e5%92%8c%e9%94%80%e5%94%ae%e6%99%ba%e8%83%bd-%e6%8f%90%e4%be%9b%e5%ae%8c%e6%95%b4%e7%9a%84\/"},"modified":"2020-05-13T06:18:26","modified_gmt":"2020-05-13T13:18:26","slug":"%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%9a-cisco-%e5%92%8c%e9%94%80%e5%94%ae%e6%99%ba%e8%83%bd-%e6%8f%90%e4%be%9b%e5%ae%8c%e6%95%b4%e7%9a%84","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac\/%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%9a-cisco-%e5%92%8c%e9%94%80%e5%94%ae%e6%99%ba%e8%83%bd-%e6%8f%90%e4%be%9b%e5%ae%8c%e6%95%b4%e7%9a%84\/","title":{"rendered":"\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a Cisco \u548c\u9500\u552e\u667a\u80fd \u63d0\u4f9b\u5b8c\u6574\u7684\u5ba2\u6237\u4f53\u9a8c\u89c6\u56fe"},"content":{"rendered":"<p><strong><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-322973\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" alt=\"\u8d1f\u8d23\u9500\u552e\u7684\u5ba2\u6237\u4f53\u9a8c\u526f\u603b\u88c1 Matthew Saskin\" width=\"100\" height=\"117\" \/><br \/>\n  <span>\u7531\u8d1f\u8d23\u9500\u552e\u7684\u5ba2\u6237\u4f53\u9a8c\u526f\u603b\u88c1 Matthew Saskin<\/span> <\/strong>  \u5171\u540c\u64b0\u5199\uff0c\u662f\u4e00\u4f4d\u6210\u529f\u76f4\u8fbe\u5e02\u573a\u7684\u9886\u5bfc\u8005\uff0c\u5728\u5efa\u7acb\u548c\u8c03\u6574\u4e1a\u52a1\u65b9\u9762\u516c\u8ba4\u7684\u6210\u5c31\u4ee5\u53ca\u5ba2\u6237\u4f53\u9a8c\u548c\u6570\u5b57\u7b56\u7565\u7684\u4e30\u5bcc\u4e13\u4e1a\u77e5\u8bc6\u3002<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><span><br \/>\n  <strong>Cisco Contact Center \u7684\u9996\u5e2d\u9500\u552e\u5b98 Vinod Muthuishnan \u548c\u8d1f\u8d23\u9500\u552e\u7684\u5ba2\u6237\u4f53\u9a8c\u526f\u603b\u88c1 Matthew Saskin \u53d1\u6765\u7684\u9080\u8bf7\u3002<\/strong><br \/>\n<\/span><\/p>\n<h2><span><br \/>\n  <strong>\u95c2\u5b2a\u56d4\u7ddf<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5ba2\u6237\u4f53\u9a8c\u5bf9\u4e8e\u5ba2\u6237\u5fe0\u8bda\u5ea6\u81f3\u5173\u91cd\u8981\uff0c\u73b0\u5728\u5c06\u88ab\u89c6\u4e3a\u4ee5\u54c1\u724c\u3001\u4ea7\u54c1\u8d28\u91cf\u548c\u4ef7\u683c\u4e3a\u91cd\u7684\u7ade\u4e89\u4f18\u52bf\u3002 \u00a0\u6839\u636e Cisco \u7684\u5168\u7403 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/contact-center-survey-2020.html\">\u8054\u7edc<\/a>\u4e2d\u5fc3\u8c03\u67e5\u663e\u793a\uff0c\u5df2\u6709\u534a\u6570\u4ee5\u4e0a\u7684\u8054\u7edc\u4e2d\u5fc3\u88ab\u62a5\u544a\u4e3a\u601d\u79d1\u7f51\u5185\u7ba1\u7406\u4eba\u5458\uff0c\u4f46\u662f 72% \u7684\u8054\u7edc\u4e2d\u5fc3\u51b3\u7b56\u8005\u8868\u793a\uff0c\u5206\u6563\u7684\u5ba2\u6237\u4f53\u9a8c\u662f\u524d 5 \u5927\u4e1a\u52a1\u6311\u6218\u4e4b\u4e00\u3002<\/p>\n<p>\u5ba2\u6237\u9700\u8981\u6301\u7eed\u6c9f\u901a\uff0c\u5c31\u4e0e\u5176\u4ea4\u4e92\u7684\u516c\u53f8\u5982\u4f55\u6ee1\u8db3\u5176\u9700\u6c42\u3002 \u00a0\u5bf9\u4e8e\u5f88\u591a\u7ec4\u7ec7\uff0c\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6237\u4f53\u9a8c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u4ece\u8054\u7edc<\/a> \u4e2d\u5fc3\u5f00\u59cb\uff0c\u6216\u8bb8\u662f\u552f\u4e00\u7684\u8054\u7cfb\u4eba\u3002 \u5bf9\u4e8e\u5176\u4ed6\u4eba\uff0c\u8054\u7edc\u4e2d\u5fc3\u662f\u81ea\u52a8\u5316\u4e4b\u540e\u6700\u540e\u4e00\u4e2a\u4ea4\u4e92\u70b9\u3002 \u65e0\u8bba\u54ea\u79cd\u60c5\u51b5\uff0c\u4e00\u4e2a\u516c\u53f8\u4e0e\u5ba2\u6237\u4e4b\u95f4\u7684\u591a\u4e2a\u63a5\u89e6\u70b9\u5c06\u8de8\u591a\u4e2a\u7ec4\u7ec7\uff08\u4f8b\u5982\u9500\u552e\u3001\u8425\u9500\u548c\u5ba2\u6237\u670d\u52a1\uff09\u4ee5\u53ca\u7535\u5b50\u90ae\u4ef6\u3001\u5728\u7ebf\u3001\u9500\u552e\u4eba\u5458\u548c\u5a92\u4f53\u7b49\u591a\u79cd\u6e20\u9053\uff0c\u4ece\u800c\u9020\u6210\u7528\u6237\u4f53\u9a8c\u4e0d\u4e00\u81f4\u3002<\/p>\n<h2><span><br \/>\n  <strong>Cisco \u548c\u9500\u552e\u957f\u671f\u5408\u4f5c\u5173\u7cfb<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u548c\u9500\u552e\u56e2\u961f\u5df2\u5171\u540c\u5408\u4f5c\uff0c\u5c06\u5ba2\u6237\u4f53\u9a8c\u89e3\u51b3\u65b9\u6848\u5e26\u7ed9\u6211\u4eec\u7684\u5ba2\u6237\u3002\u00a0 \u4f5c\u4e3a Cisco \u89e3\u51b3\u65b9\u6848\u53ca\u5408\u4f5c\u4f19\u4f34\u751f\u6001\u7cfb\u7edf\u7684\u4e00\u90e8\u5206\uff0c\u9500\u552e\u8ba9 Cisco \u5ba2\u6237\u80fd\u591f\u5229\u7528\u5ba2\u6237\u901a\u7528\u6863\u6848\u63d0\u4f9b\u6570\u636e\u9a71\u52a8\u4f53\u9a8c\u7684\u89e3\u51b3\u65b9\u6848\u3002 \u901a\u8fc7\u8fd9\u79cd\u534f\u4f5c\u65b9\u5f0f\uff0c\u4ed6\u4eec\u53ef\u8fde\u63a5\u5e76\u901a\u77e5\u5168\u6e20\u9053\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\uff0c\u4f7f\u516c\u53f8\u80fd\u591f\u5b9e\u73b0\u5168\u65b0\u7684\u667a\u80fd\u5ba2\u6237\u7ba1\u7406\u6c34\u5e73\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/use.webex.com\/customer-experience-webinar\"><\/a> \u5728 5 \u6708 20 \u65e5\uff08\u661f\u671f\u4e09\uff09\u4e0a\u5348 11\uff1a00 \u6216\u4e0b\u5348 2\uff1a00 \u65f6\uff0c\u6211\u4eec\u4e0e ZK Research \u4e3b\u8981\u5206\u6790\u5e08\u4e00\u8d77\u5750\u5728\u4e00\u8d77\u8ba8\u8bba\u5982\u4f55\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3001\u63d0\u4f9b\u66f4\u597d\u7684\u670d\u52a1\u3001\u63d0\u9ad8\u4ee3\u7406\u7684\u751f\u4ea7\u529b\u5e76\u51cf\u5c11\u8054\u7edc\u4e2d\u5fc3\u8fd0\u8425\u5f00\u9500\uff0c\u8fd9\u4e9b\u6709\u52a9\u4e8e\u63a8\u52a8\u8f6c\u53d8\u3001\u63d0\u9ad8\u6536\u76ca\u4e0e\u5fe0\u8bda\u5ea6\u3002<\/p>\n<p>\u5728\u7f51\u7edc\u7814\u8ba8\u4f1a\u4e2d\uff0c\u6211\u4eec\u5c06\u8ba8\u8bba\uff1a<\/p>\n<ul>\n<li>\u5982\u4f55\u4e86\u89e3\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b<\/li>\n<li>\u5982\u4f55\u8ba9\u5458\u5de5\u6539\u5584\u4ea4\u53c9\u9500\u552e\u53ca\u5411\u4e0a\u9500\u552e\u673a\u4f1a<\/li>\n<li>\u5982\u4f55\u4e0e\u5ba2\u6237\u5efa\u7acb\u4e00\u4e2a\u95ed\u73af\u53cd\u9988\u673a\u5236\u6765\u89e3\u51b3\u95ee\u9898\u5e76\u51cf\u5c11\u5ba2\u6237\u6d41\u5931<\/li>\n<li>\u5982\u4f55\u8f6c\u5411\u4e3b\u52a8\u652f\u6301\u6a21\u578b\uff0c\u8fd9\u79cd\u6a21\u5f0f\u53ef\u5e26\u6765\u79ef\u6781\u7684\u4e1a\u52a1\u6210\u679c<\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/use.webex.com\/customer-experience-webinar\"><br \/>\n  <strong>\u7acb\u5373\u6ce8\u518c 45 \u5206\u949f\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"https:\/\/use.webex.com\/customer-experience-webinar aligncenter wp-image-323076 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/ac2d633d-screen-shot-2020-05-13-at-7.27.36-am-1024x573.png\" alt=\"\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\" width=\"640\" height=\"358\" \/><\/p>\n<p>\u8bf7\u52a1\u5fc5\u67e5\u770b\u4ee5\u4e0b\u8d44\u6e90\uff1a<\/p>\n<ul>\n<li>\u4e86\u89e3\u6709\u5173 Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u4f53\u9a8c\u7ba1\u7406<\/a><\/li>\n<li>\u4e86\u89e3\u6709\u5173\u9500\u552e <a href=\"https:\/\/www.selligent.com\/cisco\">\u95ee\u9898\u66f4\u591a\u4fe1\u606f<\/a><\/li>\n<li>\u8bbf\u95ee\u6211\u4eec\u7684 <a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \u89e3\u51b3\u65b9\u6848<\/a> \u7f51\u7ad9\u3002<\/li>\n<\/ul>\n<hr \/>\n<p><strong>\u8fdb\u4e00<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">\u6b65\u4ecb\u7ecdWebex\u4f53\u9a8c\u7ba1\u7406\uff1a \u7531 AI \u63d0\u4f9b\u529f\u80fd\u7684\u4f53\u9a8c\u5206\u6790\u8f6c\u53d8\u5ba2\u6237\u548c\u4ee3\u7406\u7684\u4f53\u9a8cCisco \u901a\u8fc7\u5bb6\u5ead\u89e3\u51b3\u65b9\u6848\u4ecb\u7ecd Webex \u4f53\u9a8c\u7ba1\u7406&#8221;\u5458\u5de5\u8bed\u97f3&#8221;\u5de5\u4f5c<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\">  \u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\uff0c\u4e86\u89e3\u5ba2\u6237\u4f53\u9a8c\u7684\u672a\u6765\uff1a<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-webinar-on-the-future-of-customer-experience-five-predictions\"> \u4e94\u5927\u9884\u6d4b<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ZK Research\u3001Cisco \u548c\u9500\u552e\u4e3b\u8981\u8ba8\u8bba\u4f01\u4e1a\u5982\u4f55\u4e3b\u52a8\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\uff0c\u901a\u8fc7\u5b8c\u5168\u4e86\u89e3\u7528\u6237\u4f53\u9a8c\u7684\u5404\u4e2a\u65b9\u9762\u3002<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1573],"tags":[4278,8150],"class_list":["post-387072","post","type-post","status-publish","format-standard","hentry","category-7414","category-1573","tag-contact-center-as-a-service","tag-8150"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a Cisco \u548c\u9500\u552e\u667a\u80fd \u63d0\u4f9b\u5b8c\u6574\u7684\u5ba2\u6237\u4f53\u9a8c\u89c6\u56fe | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a Cisco \u548c\u9500\u552e\u667a\u80fd \u63d0\u4f9b\u5b8c\u6574\u7684\u5ba2\u6237\u4f53\u9a8c\u89c6\u56fe | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"ZK Research\u3001Cisco \u548c\u9500\u552e\u4e3b\u8981\u8ba8\u8bba\u4f01\u4e1a\u5982\u4f55\u4e3b\u52a8\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\uff0c\u901a\u8fc7\u5b8c\u5168\u4e86\u89e3\u7528\u6237\u4f53\u9a8c\u7684\u5404\u4e2a\u65b9\u9762\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-13T13:18:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n<script type=\"application\/ld+json\" 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