{"id":387096,"date":"2020-04-21T07:23:34","date_gmt":"2020-04-21T14:23:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/cisco-%e5%90%88%e4%bd%9c%e4%bc%99%e4%bc%b4%e9%80%9a%e8%bf%87-google-cloud-%e6%8f%90%e4%be%9b-contact-center-ai-%e5%bf%ab%e9%80%9f%e5%93%8d%e5%ba%94%e8%ae%a1%e5%88%92\/"},"modified":"2020-04-21T07:23:34","modified_gmt":"2020-04-21T14:23:34","slug":"cisco-%e5%90%88%e4%bd%9c%e4%bc%99%e4%bc%b4%e9%80%9a%e8%bf%87-google-cloud-%e6%8f%90%e4%be%9b-contact-center-ai-%e5%bf%ab%e9%80%9f%e5%93%8d%e5%ba%94%e8%ae%a1%e5%88%92","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/cisco-%e5%90%88%e4%bd%9c%e4%bc%99%e4%bc%b4%e9%80%9a%e8%bf%87-google-cloud-%e6%8f%90%e4%be%9b-contact-center-ai-%e5%bf%ab%e9%80%9f%e5%93%8d%e5%ba%94%e8%ae%a1%e5%88%92\/","title":{"rendered":"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212"},"content":{"rendered":"<p>\u5168\u7403\u516c\u53f8\u90fd\u5411\u6765\u4e0d\u53ca\u7684\u4e0e\u5f53\u524d\u60c5\u51b5\u6709\u5173\u7684\u5ba2\u6237\u8c03\u67e5\u7684\u4e0a\u5347\u8868\u793a\u6311\u6218\u3002 \u00a0<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u4ea4\u4e92\u91cf\u5df2\u7ffb\u500d\u751a\u81f3\u7ffb\u500d\uff0c\u5176\u4e2d\u5f88\u591a\u5ba2\u6237\u5df2\u6db5\u76d6\u6240\u6709\u884c\u4e1a\uff0c\u5305\u62ec\u653f\u5e9c\u673a\u6784\u3001\u533b\u7597\u4fdd\u5065\u3001\u533b\u7597\u4fdd\u5065\u4e1a\u53ca\u5176\u4ed6\u53d7\u5230\u5168\u7403\u5371\u673a\u5f71\u54cd\u7684\u4f01\u4e1a\uff0c\u4f8b\u5982\u51fa\u5dee\u3001\u91d1\u878d\u670d\u52a1\u548c\u96f6\u552e\u3002<\/p>\n<p>\u4ea4\u4e92\u6570\u91cf\u4e0d\u4ec5\u63d0\u9ad8\u4e86\uff0c\u516c\u53f8\u8fd8\u9047\u5230\u4e86\u4e1a\u52a1\u8fd0\u884c\u65b9\u5f0f\u7684\u5927\u89c4\u6a21\u4e2d\u65ad\uff0c\u4ece\u652f\u6301\u8fdc\u7a0b\u5de5\u4f5c\u56e2\u961f\u5230\u5b9e\u65bd\u5176\u4ed6\u5f62\u5f0f\u7684\u81ea\u52a9\u5f0f\u81ea\u52a8\u5316\u4ee5\u53ca\u4f7f\u7528\u667a\u80fd\u6280\u672f\u56de\u5e94\u5ba2\u6237\u7684\u65b0\u65b9\u5f0f\u3002<\/p>\n<p>Cisco \u5df2\u4e0e Google Cloud \u5408\u4f5c\u63d0\u4f9b\u4e00\u79cd\u89e3\u51b3\u65b9\u6848\uff0c\u8be5\u89e3\u51b3\u65b9\u6848\u53ef\u4ee5\u65b9\u4fbf\u5feb\u901f\u90e8\u7f72\u865a\u62df\u52a9\u624b\uff0c\u5e2e\u52a9\u5c06\u5165\u7ad9\u4ea4\u4e92\u8f6c\u79fb\u81f3\u8054\u7edc\u4e2d\u5fc3\uff0c\u63d0\u4f9b\u66f4\u5feb\u7684\u670d\u52a1\uff0c\u5e76\u53ef\u901a\u8fc7\u804a\u5929\u6216\u8bed\u97f3\u7684\u7b80\u5355\u5bf9\u8bdd\u5f0f\u81ea\u52a9\u670d\u52a1\u9009\u9879\u5168\u5929\u5019\u5904\u7406\u5ba2\u6237\u652f\u6301\u3002<\/p>\n<blockquote>\n<h3>\u8be5 Contact Center AI \u5feb\u901f\u54cd\u5e94\u865a\u62df\u4ee3\u7406\u8ba1\u5212\u5df2\u4e8e 2020 \u5e74 7 \u6708 31 \u65e5\u7ed3\u675f\u3002 \u8981\u4e86\u89e3\u6709\u5173 Contact Center AI Cisco Webex\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u7f51\u7ad9 <\/a><\/h3>\n<\/blockquote>\n<h2><span><br \/>\n  <strong>Contact Center AI \u5feb\u901f\u54cd\u5e94\u865a\u62df\u4ee3\u7406 <\/strong><br \/>\n<\/span><\/h2>\n<p>&#8220;\u5feb\u901f\u54cd\u5e94\u865a\u62df\u4ee3\u7406\u7a0b\u5e8f&#8221;\u5305\u62ec Cisco \u7528\u4e8e\u8bed\u97f3\u548c\u804a\u5929\u7684\u865a\u62df\u52a9\u624b\u529f\u80fd\uff0c\u7531\u4f7f\u7528 Google \u4e91\u8054\u7edc\u4e2d\u5fc3 AI \u6280\u672f\u7684\u4eba\u5de5\u667a\u80fd \uff08AI\uff09 \u63d0\u4f9b\u5f3a\u5927\u7684\u652f\u6301\u3002<\/p>\n<p>\u865a\u62df\u52a9\u624b\u4e3a\u5ba2\u6237\u548c\u8054\u7edc\u4e2d\u5fc3\u4ee3\u7406\u90fd\u6709\u5f88\u591a\u597d\u5904\u3002 \u667a\u80fd\u865a\u62df\u52a9\u624b\u53ef\u4ee5\u4e86\u89e3\u4e3b\u53eb\u65b9\u5173\u5fc3\u7684\u95ee\u9898\uff0c\u505a\u51fa\u76f8\u5e94\u7684\u54cd\u5e94\uff0c\u6216\u8005\u5728\u5fc5\u8981\u65f6\u5c06\u5176\u8def\u7531\u7ed9\u4eba\u5de5\u4ee3\u7406\u3002 \u8fd8\u53ef\u7528\u4e8e\u5728\u547c\u53eb\u8fdb\u5165\u4eba\u5de5\u4ee3\u7406\u4e4b\u524d\u5bf9\u547c\u53eb\u8fdb\u884c\u9884\u9650\u5b9a\u3002<\/p>\n<p>\u66f4\u597d\u7684\u8054\u7cfb\u4eba\u8d44\u683c\u8ba4\u5b9a\u4f7f\u7ec4\u7ec7\u80fd\u591f\u53ca\u65f6\u56de\u5e94\u6536\u5230\u7684\u8be2\u95ee\uff0c\u4f7f\u5ba2\u6237\u80fd\u591f 24 \u5c0f\u65f6\u8bbf\u95ee\u60a8\u7684\u4e1a\u52a1\uff0c\u5e76\u51cf\u5c11\u7b80\u5355\u8bf7\u6c42\u7684\u7b49\u5f85\u65f6\u95f4\uff0c\u540c\u65f6\u51cf\u5c11\u4eba\u529b\u4ee3\u7406\u7684\u4e00\u4e9b\u8d1f\u8f7d\u3002 \u56e0\u6b64\uff0c\u5ba2\u670d\u53ef\u4ee5\u5c06\u65f6\u95f4\u82b1\u8d39\u5728\u4e0e\u5ba2\u6237\u8fdb\u884c\u66f4\u590d\u6742\u7684\u8be2\u95ee\u4e0a\uff0c\u4ee5\u5e2e\u52a9\u4ed6\u4eec\u5b8c\u6210\u9996\u6b21\u8054\u7cfb\u89e3\u51b3\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u89e3\u51b3\u65b9\u6848\u4eae\u70b9<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>Google Cloud \u548c Cisco \u5df2\u534f\u540c\u5de5\u4f5c\u4ee5\u786e\u4fdd Contact Center AI \u5b8c\u5168\u96c6\u6210\uff0c\u8fd9\u6837\u5ba2\u6237\u53ef\u4ee5\u5feb\u901f\u542f\u52a8\u865a\u62df\u52a9\u624b\uff08\u901a\u5e38 2 \u5468\u5185\uff09\u3002<\/li>\n<li>\u4ece 2020 \u5e74 7 \u6708 31 \u65e5\u8d77\uff0c\u9002\u7528\u4e8e\u5168\u7403\u5408\u683c\u7684 Cisco Contact Center \u5ba2\u6237\u3002<\/li>\n<li>\u6587\u6863\u548c\u5e2e\u52a9\u5ba2\u6237\u53ca\u5408\u4f5c\u4f19\u4f34\u7684\u6307\u5357<\/li>\n<li>\u5ba2\u6237\u53ef\u5feb\u901f\u4f7f\u7528\u53ef\u81ea\u5b9a\u4e49\u7684\u6a21\u677f\u5f00\u59cb &#8211; \u4f7f\u7528 COVID-19 \u865a\u62df\u4ee3\u7406\u6216\u5e38\u89c4\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\u6a21\u677f\u3002 Verily COVID-19 \u6a21\u677f\u5305\u542b\u6709\u5173 COVID-19 \u7684\u5df2\u6536\u96c6\u4fe1\u606f\uff0c\u5305\u62ec\u5e38\u89c1\u95ee\u9898\u4ee5\u53ca\u6765\u81ea\u516c\u5171\u4fdd\u5065\u90e8\u95e8\u6700\u65b0\u7684\u6307\u5bfc\u3002<\/li>\n<\/ul>\n<p>\u8981\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u7f51\u7ad9<\/a>\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u5feb\u901f\u90e8\u7f72 Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u8fd8\u5728\u4e3a\u6025\u9700 <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\"><\/a> \u8054\u7cfb\u4e2d\u5fc3\u7684\u7ec4\u7ec7\u63d0\u4f9b\u5feb\u901f\u90e8\u7f72\u89e3\u51b3\u65b9\u6848\u3002 \u5728\u4e94\u5929\u5185\uff0c\u60a8\u53ef\u4ee5\u5728 Webex Contact Center \u4e0a\u4e3a\u591a\u8fbe 1000 \u4e2a\u5e76\u53d1\u4ee3\u7406\u7684\u4f01\u4e1a\u90e8\u7f72\u4e00\u4e2a\u5b89\u5168\u3001\u53ef\u6269\u5c55\u7684\u539f\u751f\u4e91\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u7ed3\u675f\u8bed<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5982\u4eca\u7684\u5b9e\u9645\u60c5\u51b5\u52a0\u5f3a\u4e86\u4e1a\u52a1\u6301\u7eed\u6027\u89c4\u5212\u7684\u91cd\u8981\u6027\uff0c\u4ee5\u53ca\u81ea\u9002\u5e94\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u7684\u91cd\u8981\u6027\uff0c\u8fd9\u4e9b\u89e3\u51b3\u65b9\u6848\u53ef\u4ee5\u5229\u7528 AI \u7684\u529b\u91cf\u7b80\u5316\u8054\u7cfb\u4eba\u8d44\u683c\u8ba4\u5b9a\u3001\u547c\u53eb\u5904\u7406\u4ee5\u53ca\u6539\u5584\u5ba2\u670d\u548c\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u6211\u4eec\u7684\u60f3\u6cd5\u662f\u5f71\u54cd\u6240\u6709\u5ba2\u6237\u548c\u53d7\u5230\u5f71\u54cd\u7684\u5ba2\u6237\u3002<\/p>\n<blockquote><p>\u8981\u4e86\u89e3\u6709\u5173 Cisco Contact Center \u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u7f51\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">\u5411\u6211\u4eec\u7684\u5ba2\u6237\u53d1\u9001\u6d88\u606f\uff1a \u60a8\u7684\u4ee3\u7406\u53ef\u4ee5\u901a\u8fc7 Cisco Contact Center<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">\u89e3\u51b3\u65b9\u6848\u5728\u5bb6\u5de5\u4f5cCisco \u5ba3\u5e03&#8221;\u5728\u5bb6\u5de5\u4f5c&#8221;Webex\u8054\u7edc\u4e2d\u5fc3\u5feb\u901f\u90e8\u7f72<\/a>  <a href=\"https:\/\/blog.webex.com\/zh-hans\/%e8%a7%86%e9%a2%91%e4%bc%9a%e8%ae%ae\/cisco-webex%ef%bc%9a-%e9%9d%9e%e5%b8%b8%e6%97%b6%e6%9c%9f%e4%b8%ba%e5%ae%a2%e6%88%b7%e6%8f%90%e4%be%9b%e6%94%af%e6%8c%81\/\">Cisco Webex\uff1a \u5728\u524d\u6240\u672a\u6709\u7684\u65f6\u95f4\u4e3a\u5ba2\u6237\u63d0\u4f9b\u652f\u6301<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center \u670d\u52a1\u7ec4\u5408\uff1a \u53d8\u9769\u5ba2\u6237\u548c\u4ee3\u7406\u4f53\u9a8c<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Contact Center \u865a\u62df\u52a9\u624b\u89e3\u51b3\u65b9\u6848\u7531 Google \u4e91\u8054\u7edc\u4e2d\u5fc3 AI \u63d0\u4f9b\uff0c\u53ef\u7528\u4e8e\u81ea\u52a8\u5904\u7406\u5165\u7ad9\u6d41\u91cf\uff0c\u5e76\u53ef\u5728\u5371\u673a\u671f\u95f4\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002 <\/p>\n","protected":false},"author":5501,"featured_media":414885,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414],"tags":[3689,4278,4569,4752,1812,8150,8745],"class_list":["post-387096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-7414","tag-call-center","tag-contact-center-as-a-service","tag-4569","tag-4752","tag-1812","tag-8150","tag-8745"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212 | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"Cisco Contact Center \u865a\u62df\u52a9\u624b\u89e3\u51b3\u65b9\u6848\u7531 Google \u4e91\u8054\u7edc\u4e2d\u5fc3 AI \u63d0\u4f9b\uff0c\u53ef\u7528\u4e8e\u81ea\u52a8\u5904\u7406\u5165\u7ad9\u6d41\u91cf\uff0c\u5e76\u53ef\u5728\u5371\u673a\u671f\u95f4\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-21T14:23:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David Wiener\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Wiener\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\"},\"author\":{\"name\":\"David Wiener\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8\"},\"headline\":\"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212\",\"datePublished\":\"2020-04-21T14:23:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\"},\"wordCount\":58,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png\",\"keywords\":[\"Call Center\",\"Contact Center as a Service\",\"\u4e91\u901a\u4fe1\",\"\u4eba\u5de5\u667a\u80fd\",\"\u534f\u4f5c\u5de5\u5177\",\"\u547c\u53eb\u4e2d\u5fc3\",\"\u547c\u53eb\u4e2d\u5fc3\u670d\u52a1\"],\"articleSection\":[\"\u534f\u4f5c\"],\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\",\"url\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\",\"name\":\"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212 | Welcome to the Video Conferencing Hub\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png\",\"datePublished\":\"2020-04-21T14:23:34+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#breadcrumb\"},\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png\",\"width\":980,\"height\":520,\"caption\":\"Cisco and Google Cloud Partnership Feature\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/zh-hans\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Welcome to the Video Conferencing Hub\",\"description\":\"Webex\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-CN\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8\",\"name\":\"David Wiener\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g\",\"caption\":\"David Wiener\"},\"description\":\"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/thedavidwiener\/\"],\"url\":\"https:\/\/blog.webex.com\/zh-hans\/contributors\/davidwiener\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212 | Welcome to the Video Conferencing Hub","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/","og_locale":"zh_CN","og_type":"article","og_title":"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212 | Welcome to the Video Conferencing Hub","og_description":"Cisco Contact Center \u865a\u62df\u52a9\u624b\u89e3\u51b3\u65b9\u6848\u7531 Google \u4e91\u8054\u7edc\u4e2d\u5fc3 AI \u63d0\u4f9b\uff0c\u53ef\u7528\u4e8e\u81ea\u52a8\u5904\u7406\u5165\u7ad9\u6d41\u91cf\uff0c\u5e76\u53ef\u5728\u5371\u673a\u671f\u95f4\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002","og_url":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/","og_site_name":"Welcome to the Video Conferencing Hub","article_published_time":"2020-04-21T14:23:34+00:00","og_image":[{"width":980,"height":520,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png","type":"image\/png"}],"author":"David Wiener","twitter_misc":{"\u4f5c\u8005":"David Wiener"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/"},"author":{"name":"David Wiener","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8"},"headline":"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212","datePublished":"2020-04-21T14:23:34+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/"},"wordCount":58,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png","keywords":["Call Center","Contact Center as a Service","\u4e91\u901a\u4fe1","\u4eba\u5de5\u667a\u80fd","\u534f\u4f5c\u5de5\u5177","\u547c\u53eb\u4e2d\u5fc3","\u547c\u53eb\u4e2d\u5fc3\u670d\u52a1"],"articleSection":["\u534f\u4f5c"],"inLanguage":"zh-CN","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/","url":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/","name":"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212 | Welcome to the Video Conferencing Hub","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png","datePublished":"2020-04-21T14:23:34+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#breadcrumb"},"inLanguage":"zh-CN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/"]}]},{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/cisco-and-google-cloud-feature.png","width":980,"height":520,"caption":"Cisco and Google Cloud Partnership Feature"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/zh-hans\/"},{"@type":"ListItem","position":2,"name":"Cisco \u5408\u4f5c\u4f19\u4f34\u901a\u8fc7 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u54cd\u5e94\u8ba1\u5212"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Welcome to the Video Conferencing Hub","description":"Webex","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-CN"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8","name":"David Wiener","image":{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","caption":"David Wiener"},"description":"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.","sameAs":["https:\/\/www.linkedin.com\/in\/thedavidwiener\/"],"url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/davidwiener\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/387096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5501"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=387096"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/387096\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media\/414885"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=387096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=387096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=387096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}