{"id":387120,"date":"2020-04-27T06:14:11","date_gmt":"2020-04-27T13:14:11","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/skyrocket-cisco-contact-center-%e5%88%a9%e7%94%a8%e6%99%ba%e8%83%bd%e6%8a%80%e6%9c%af%e6%8f%90%e9%ab%98%e6%95%88%e7%8e%87\/"},"modified":"2020-04-27T06:14:11","modified_gmt":"2020-04-27T13:14:11","slug":"skyrocket-cisco-contact-center-%e5%88%a9%e7%94%a8%e6%99%ba%e8%83%bd%e6%8a%80%e6%9c%af%e6%8f%90%e9%ab%98%e6%95%88%e7%8e%87","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/skyrocket-cisco-contact-center-%e5%88%a9%e7%94%a8%e6%99%ba%e8%83%bd%e6%8a%80%e6%9c%af%e6%8f%90%e9%ab%98%e6%95%88%e7%8e%87\/","title":{"rendered":"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u63d0\u9ad8\u547c\u53eb\u4e2d\u5fc3\u7684\u6548\u7387\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5ba2\u6237\u4f53\u9a8c\u662f\u4efb\u4f55\u89c4\u6a21\u3001\u4efb\u4f55\u7eb5\u5411\u7684\u4f01\u4e1a\u9886\u5bfc\u7684\u9996\u8981\u53d1\u5c55\u65b9\u5411\u3002 <strong><\/strong>\u73b0\u5728\u5ba2\u6237\u60f3\u8981\u4fdd\u6301\u72ec\u7acb\uff0c\u4ed6\u4eec\u60f3\u8981\u8bbf\u95ee\u81ea\u52a9\u5f0f\u89e3\u51b3\u65b9\u6848\uff0c\u4ed6\u4eec\u4e0d\u60f3\u51fa\u552e\u4ea7\u54c1\uff0c\u4ed6\u4eec\u559c\u6b22\u8d2d\u4e70\u89e3\u51b3\u95ee\u9898\u548c\u9700\u6c42\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u56e0\u6b64\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6237\u4f53\u9a8c\u7684\u5173\u952e\u5c31\u662f\u5feb\u901f\u89e3\u51b3\u5ba2\u6237\u7684\u95ee\u9898 &#8211; \u6700\u597d\u662f\u7b2c\u4e00\u6b21\u8054\u7cfb\u5ba2\u6237\uff0c\u5982\u679c\u901a\u8fc7\u81ea\u52a9\u5f0f\u670d\u52a1\uff0c\u66f4\u597d\u3002<\/p>\n<p>\u5728\u8054\u7edc\u4e2d\u5fc3\u5b9e\u65bd <strong> <\/strong>\u6280\u672f\u667a\u80fd\u662f\u63d0\u9ad8\u7b2c\u4e00\u6b21\u8054\u7cfb\u89e3\u51b3\u7387\uff08FSR <strong> <\/strong>\uff09\u4ee5\u53ca\u63d0\u9ad8\u5ba2\u6237\u4f53\u9a8c\u548c\u4fdd\u7559\u7387\u7684\u4e3b\u8981\u65b9\u6cd5\uff0c\u4e00\u4e9b\u5206\u6790\u5e08\u9884\u8ba1\uff0c\u8bbe\u8ba1\u826f\u597d\u7684 bot \u53ef\u4ee5\u89e3\u51b3\u5927\u91cf\u5ba2\u6237\u4ea4\u4e92\u3002<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/993a390f-customerexperienceandretention.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-320774 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/993a390f-customerexperienceandretention.png\" alt=\"\u5ba2\u6237\u4f53\u9a8c \" width=\"731\" height=\"312\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>Cisco \u8054\u7edc\u4e2d\u5fc3\u7684\u672a\u6765<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5c3d\u7ba1\u6211\u5b9a\u5c06\u8ba4\u4e3a bot \u5728\u672a\u6765\u5c06\u4f1a\u66f4\u52a0\u5f3a\u5927\uff0c\u4f46\u6839\u636e\u6211\u7684\u73b0\u573a\u4f53\u9a8c\uff0c\u6211\u7684\u5efa\u8bae\u4f1a\u7565\u6709\u4e0d\u540c\uff0c\u4ee5\u53ca\u4e3a\u4f55\u6211\u8868\u793a\u8fd9\u662f\u4f7f\u7528 0.99%\u7684 My Contact Centers \u6240\u4ee3\u8868\u7684\u96be\u4ee5\u7f6e\u4fe1\u7684\u4e1a\u52a1\u6848\u4f8b\u3002<\/p>\n<p>\u8ba9\u6211\u4eec\u4e00\u8d77\u68c0\u67e5\u4e00\u4e9b\u53f7\u7801\u3002 \u5373\u4f7f\u5047\u8bbe\u4ee3\u7406\u7684\u6708\u8d39\u4e3a 1000 \u7f8e\u5143\uff0c\u53ea\u8981\u63d0\u9ad8 10% \u7684 Contact Center \u6548\u7387\uff0c\u4e5f\u4f1a\u7ed9\u5ba2\u6237\u5e26\u6765\u5de8\u5927\u7684\u6536\u76ca\uff0c\u5728\u8f83\u5927\u7684 Contact Center \u60c5\u51b5\u4e0b\u4e5f\u4f1a\u589e\u52a0\u6536\u76ca\u3002<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/d31b4678-agentmonthlytco.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-320776\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/d31b4678-agentmonthlytco.png\" alt=\"AgentMonthlyTCO\uff1aAIOptimization\" width=\"874\" height=\"320\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\u667a\u80fd BOT<\/strong><br \/>\n<\/span><\/h2>\n<p>\u4f46 10% \u7684\u4f18\u5316\u662f\u4ec0\u4e48\u610f\u601d\uff1f<\/p>\n<p>\u901a\u5e38\u8fd9\u610f\u5473\u7740\u4e00\u4e2a\u667a\u80fd\u667a\u80fd BOT \u80fd\u591f\u4ece\u5934\u5230\u5c3e\u6210\u529f\u5904\u7406 10% \u7684\u6765\u7535\/\u804a\u5929\uff0c\u65e0\u9700\u8054\u7cfb\u5ba2\u670d\uff0c\u4ece\u800c\u589e\u5f3a Contact Center \u7684\u53ef\u6269\u5c55\u6027\uff0c\u6216\u8005\u4f7f\u4ee3\u7406\u80fd\u91cd\u65b0\u5904\u7406\u6700\u4e3a\u590d\u6742\u7684\u6848\u4f8b\u3002 \u8be5\u65b9\u6cd5\u9700\u8981\u6784\u5efa\u80fd\u591f\u6210\u529f\u7ba1\u7406\u4e0e\u5ba2\u6237\u6574\u4e2a\u5bf9\u8bdd\u7684 BOT\uff0c\u4ece\u800c\u5177\u6709\u6f5c\u5728\u7684\u9ad8\u7ea7\u6027\uff0c\u751a\u81f3\u590d\u6742\uff0c\u56e0\u6b64\u672c\u6587\u6240\u5efa\u8bae\u7684\u7b2c\u4e00\u79cd&#8221;\u667a\u80fd\u667a\u80fd&#8221;\u65b9\u6848\u662f\u4e24\u79cd\u4e0d\u540c\u7684\u65b9\u6cd5\u3002<\/p>\n<p>\u5728\u5927\u90e8\u5206\u60c5\u51b5\u4e0b\uff0c\u7b2c\u4e00\u90e8\u5206\uff0c\u8ba9\u6211\u4eec\u81f3\u5c11 10%-20% \u7684\u65f6\u95f4\u5bf9 Contact Center \u8fdb\u884c\u547c\u53eb\uff0c\u5173\u4e8e\u6570\u636e\u6536\u96c6\u3001\u540d\u79f0\u3001\u547c\u53eb\u539f\u56e0\u3001\u670d\u52a1\u6807\u8bc6\u7b49\u3002\u8fd9\u662f\u4e00\u79cd\u9ad8\u5ea6\u91cd\u590d\u3001\u7ed3\u6784\u6781\u5177\u7ed3\u6784\u7684\u5bf9\u8bdd\uff0c\u56e0\u6b64\u4f7f\u7528\u7b80\u5355\u7684 BOT \u66f4\u4fbf\u4e8e\u81ea\u52a8\u8fdb\u884c\u6570\u636e\u6536\u96c6\u3002<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/94a7a2bf-botcollectingdata.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-320778\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/94a7a2bf-botcollectingdata.png\" alt=\"BOT \u6536\u96c6\u6570\u636e\" width=\"849\" height=\"204\" \/><br \/>\n<\/a><\/p>\n<p>\u6536\u96c6\u6240\u6709\u6240\u9700\u8f93\u5165\u5185\u5bb9\u540e\uff0c\u53ea\u8981\u8282\u7701 10-20% \u7684\u4ee3\u7406\u65f6\u95f4\uff0cBOT \u5c31\u53ef\u4ee5\u5c06\u547c\u53eb\u7684\u6700\u590d\u6742\u7684\u90e8\u5206\u4f20\u9012\u7ed9\u4f20\u9012\u8fd9\u4e9b\u6570\u636e\u548c\u4e0a\u4e0b\u6587\u7684\u4ee3\u7406\uff0c\u4ee5\u4fbf\u4ee3\u7406\u80fd\u591f\u7ee7\u7eed\u3002<\/p>\n<p><span><br \/>\n  <strong><\/strong> <\/span>  \u93c8\u58c8\u7e43\u93c8\u58c8\u7de3\u93c8\u58c8\u7032\u58cc<\/p>\n<p>\u6211\u4eec\u6db5\u76d6\u4e86\u9500\u552e\u548c\u6280\u672f\u4e24\u4e2a\u65b9\u9762\uff0c\u5404\u73af\u8282\u8fde\u63a5\uff0c\u5e2e\u52a9\u5ba2\u6237\u7ecf\u7406\u5bfb\u627e\u5546\u673a\uff0c\u540c\u65f6\u7531\u5de5\u7a0b\u5e08\u8bbe\u8ba1\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<p>\u524d\u534a\u90e8\u5206\u5219\u5173\u4e8e\u4f7f\u7528\u6848\u4f8b\u4ee5\u53ca\u7ed3\u5408\u4e24\u4e2a\u4e16\u754c\u7684\u4e24\u4e2a\u4e16\u754c\u7684\u4e24\u4e2a\u6700\u4f73\u529f\u80fd\u6240\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u7684\u65e0\u4e0e\u4f26\u6bd4\u7684\u4e1a\u52a1\u4ef7\u503c\uff0c\u800c\u540e\u534a\u90e8\u5206\u6211\u4eec\u5c06\u6d4f\u89c8\u89e3\u51b3\u65b9\u6848\u7684\u6280\u672f\u7ec6\u8282\u3002<\/p>\n<p><strong><br \/>\n  <u>\u89c6\u9891\u8bae\u7a0b<\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li>\u4e3a\u4f55 Contact <strong><\/strong> Centers \u4e2d\u7684\u667a\u80fd\u6280\u672f\u5982\u6b64\u5f15\u4eba\u5165\u80dc<\/li>\n<li>\u5229\u7528 <strong>AI \u964d\u4f4e\u4ee3\u7406 <\/strong>\u7684\u5e73\u5747\u547c\u53eb\u6301\u7eed\u65f6\u95f4\uff0c\u4ece\u800c\u63d0\u9ad8\u6548\u7387<\/li>\n<li><strong>\u9884\u8ba2\u670d\u52a1 <\/strong>\u81ea\u52a8\u5316\u793a\u4f8b\uff1a\n<ul>\n<li>DialogFlow<\/li>\n<li>CCE \u914d\u7f6e<\/li>\n<li>CVP \u548c Finesse \u81ea\u5b9a\u4e49<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u89c2\u770b\u89c6\u9891\uff1a<\/strong><\/p>\n<p>https:\/\/youtu.be\/vi5_Q03D_IA \u5982\u679c\u60a8\u6709\u4efb\u4f55\u7591\u95ee\uff0c\u8bf7\u901a\u8fc7\u8bbf\u95ee Massimiliano Car\u4e00\u7b49\u7535\u8bdd\u8054\u7cfb Massimiliano Car marcono \u548c\u5e02\u573a\u4f20\u64ad\u516c\u53f8\u3002\u7535\u8bdd\uff1a<\/p>\n<p><a href=\"mailto:mcaranza@cisco.com\"><\/a>  <a href=\"mailto:mpirrone@cisco.com\">mcaranza@cisco.com mpirrone@cisco.com<\/a><\/p>\n<blockquote><p><a href=\"https:\/\/www.ciscolive.com\/global\/on-demand-library.html?zid=europe&#038;search.technology=scpsTechnology_collaboration&#038;search.event=ciscoliveemea2020#\/session\/1561990601754001ZFcJ\">\u67e5\u770b\u4e00\u4e9b\u901a\u8fc7 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u8fdb\u884c AI \u7684\u5b9e\u7528\u793a\u4f8b\u548c\u5b9e\u65f6\u5c55\u793a\uff08Cisco \u5b9e\u65f6\u8bfe\u7a0b\u3001\u89c6\u9891\u548c pdf \u8bfe\u7a0b\u53ef\u7528\uff09<\/a><\/p><\/blockquote>\n<p><strong>\u64b0\u5199\u4eba\uff1a \u4e00\u4f4d \u4e00\u76f4\u4f7f\u7528 \u4ee5\u5b9e\u65f6\u5e94\u7528\u7a0b\u5e8f\u548c\u8ba1\u7b97\u673a\u56fe\u5f62\u4e3a\u5bf9\u8c61\u8fdb\u884c\u521b\u65b0\u8f6f\u4ef6\u7814\u53d1\u7684 Maraco Computingrone<\/strong>  <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/1763a98c-marco-pirrone.jpg\">   <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-320781\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/1763a98c-marco-pirrone.jpg\" alt=\"\u93c8\uff1f\uff1f\/2.\" width=\"150\" height=\"233\" \/> <\/a>  \u5728 \u4ee5\u8ba1\u7b97\u4e3a\u5bf9\u8c61\u65b9\u9762\u6295\u5165\u4e86 8 \u5e74\u3002<br \/>\n\u4ed6\u5229\u7528\u8f6f\u4ef6\u80cc\u666f\u5f00\u53d1\u8054\u7edc\u4e2d\u5fc3\u5e94\u7528\u7a0b\u5e8f\uff0c\u968f\u540e\u8fdb\u5165\u7535\u4fe1\u4e1a\u3002<br \/>\n20 \u5e74\u4e2d\uff0c\u5e02\u573a\u7ba1\u7406\u4e00\u76f4\u4e3a Cisco \u670d\u52a1\uff0c\u4f5c\u4e3a\u5168\u7403\u9886\u5148\u6280\u672f\u652f\u6301\uff0c\u5728\u5ba2\u6237\u4f53\u9a8c\u7684\u4e0d\u65ad\u521b\u65b0\u4e2d\u4ed6\u70ed\u60c5\u70ed\u60c5\u548c\u5185\u90e8\u4ea4\u6d41\u7684\u80fd\u529b\u5f97\u5230\u63d0\u5347\u3002<br \/>\n\u6240\u6709\u8bbe\u5907\u90fd\u5145\u6ee1\u5bf9\u8bbe\u5907\u4e0e\u97f3\u4e50\u7684\u70ed\u60c5\u70ed\u60c5\uff0c\u5e76\u4e14\u6709\u4e00\u5b9a\u7684\u652f\u6301\u5ea6\u3002<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\u66f4\u591a\u4fe1\u606f YouTube<\/strong>  \u4e0a\u7684\u89c6\u9891\uff1a <a href=\"https:\/\/www.youtube.com\/watch?v=kSeaDUxIOSI\">\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence Intelligence\uff1a \u804a\u5929\u7ffb\u8bd1\u534f\u52a9<\/a>  SalesConnect \u4e0a\u7684\u89c6\u9891\uff1a <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence Intelligence\uff1a \u804a\u5929\u7ffb\u8bd1\u534f\u52a9<\/a>  YouTube \u4e0a\u7684\u89c6\u9891\uff1a <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">\u82f1\u6587\u901a\u8baf\u4e2d\u5fc3 Voice TranscriptionCisco<\/a>  \u535a\u5ba2\uff1a <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence Intelligence\uff1a \u5bf9\u8bdd IVR<\/a><\/p>\n<hr \/>\n<p><strong>&#8220;\u4e86\u89e3\u66f4\u591a<\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/cisco-on-cisco\/consolidated-contact-center.html\">\u4e91&#8221;\u548c&#8221;\u5206\u6790&#8221;\u5c06\u6210\u4e3a 2020<\/a>  <a href=\"https:\/\/www.wwt.com\/article\/contact-center-enable-agents-with-access-from-home\">\u4f4d\u652f\u6301\u4ece&#8221;\u4e3b\u9875&#8221;\u8bbf\u95ee\u7684\u4ee3\u7406\u7684\u8054\u7edc\u4e2d\u5fc3\u91cd\u70b9<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u5b9e\u65bd\u662f\u63d0\u9ad8\u7b2c\u4e00\u6b21\u8054\u7cfb\u89e3\u51b3\u7387\uff08FSR\uff09\u5e76\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u548c\u4fdd\u7559\u7387\u7684\u4e3b\u8981\u65b9\u6cd5\uff0c\u901a\u8fc7\u8be5\u70b9\uff0c\u8bbe\u8ba1\u826f\u597d\u7684 bot \u53ef\u4ee5\u89e3\u51b3\u5927\u91cf\u5ba2\u6237\u4ea4\u4e92\u3002<\/p>\n","protected":false},"author":5447,"featured_media":387121,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[772,4278],"class_list":["post-387120","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-7414","category-1578","tag-cloud-communications","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387 | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u5b9e\u65bd\u662f\u63d0\u9ad8\u7b2c\u4e00\u6b21\u8054\u7cfb\u89e3\u51b3\u7387\uff08FSR\uff09\u5e76\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u548c\u4fdd\u7559\u7387\u7684\u4e3b\u8981\u65b9\u6cd5\uff0c\u901a\u8fc7\u8be5\u70b9\uff0c\u8bbe\u8ba1\u826f\u597d\u7684 bot \u53ef\u4ee5\u89e3\u51b3\u5927\u91cf\u5ba2\u6237\u4ea4\u4e92\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-27T13:14:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2121\" \/>\n\t<meta property=\"og:image:height\" content=\"1414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Massimiliano Caranzano\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Massimiliano Caranzano\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\"},\"author\":{\"name\":\"Massimiliano Caranzano\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13\"},\"headline\":\"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387\",\"datePublished\":\"2020-04-27T13:14:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\"},\"wordCount\":76,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg\",\"keywords\":[\"Cloud Communications\",\"Contact Center as a Service\"],\"articleSection\":[\"\u534f\u4f5c\",\"\u5ba2\u6237\u4f53\u9a8c\"],\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\",\"url\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\",\"name\":\"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387 | Welcome to the Video Conferencing Hub\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg\",\"datePublished\":\"2020-04-27T13:14:11+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#breadcrumb\"},\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg\",\"width\":2121,\"height\":1414},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/zh-hans\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Welcome to the Video Conferencing Hub\",\"description\":\"Webex\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-CN\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13\",\"name\":\"Massimiliano Caranzano\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Massimiliano Caranzano\"},\"description\":\"Massimiliano Caranzano is part of the EMEAR Collaboration team and oversees ecosystem partners and Customer Journey Solutions. Massimiliano has been with Cisco for 22 years working as system engineer in Italy in both Enterprise and Service Providers teams, EMEA consultant, EMEA business development manager, advanced technologies Marketing manager for commercial market in Europe, Advanced Technologies Channel Leader for European and Emerging theatres, head of Collaboration partner organization EUROPE and senior manager in the World Wide Collaboration team. Prior to joining Cisco, Massimiliano spent 2 years in the networking business working for the research center of Telecom Italia and previously was a researcher at University of Genova in the department of Telecommunication and Data networks. Massimiliano has a Bachelor of Science degree in Electronic Engineering from the University of Genova, Italy.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/massimilianocaranzano\/\"],\"url\":\"https:\/\/blog.webex.com\/zh-hans\/contributors\/massimilianocaranzano\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387 | Welcome to the Video Conferencing Hub","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/","og_locale":"zh_CN","og_type":"article","og_title":"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387 | Welcome to the Video Conferencing Hub","og_description":"\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u5b9e\u65bd\u662f\u63d0\u9ad8\u7b2c\u4e00\u6b21\u8054\u7cfb\u89e3\u51b3\u7387\uff08FSR\uff09\u5e76\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u548c\u4fdd\u7559\u7387\u7684\u4e3b\u8981\u65b9\u6cd5\uff0c\u901a\u8fc7\u8be5\u70b9\uff0c\u8bbe\u8ba1\u826f\u597d\u7684 bot \u53ef\u4ee5\u89e3\u51b3\u5927\u91cf\u5ba2\u6237\u4ea4\u4e92\u3002","og_url":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/","og_site_name":"Welcome to the Video Conferencing Hub","article_published_time":"2020-04-27T13:14:11+00:00","og_image":[{"width":2121,"height":1414,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg","type":"image\/jpeg"}],"author":"Massimiliano Caranzano","twitter_misc":{"\u4f5c\u8005":"Massimiliano Caranzano"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/"},"author":{"name":"Massimiliano Caranzano","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13"},"headline":"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387","datePublished":"2020-04-27T13:14:11+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/"},"wordCount":76,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg","keywords":["Cloud Communications","Contact Center as a Service"],"articleSection":["\u534f\u4f5c","\u5ba2\u6237\u4f53\u9a8c"],"inLanguage":"zh-CN","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/","url":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/","name":"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387 | Welcome to the Video Conferencing Hub","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg","datePublished":"2020-04-27T13:14:11+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#breadcrumb"},"inLanguage":"zh-CN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/"]}]},{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/04\/4f2f7802-customer-experience-1.jpg","width":2121,"height":1414},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/skyrocket-cisco-contact-center-efficiency-with-artificial-intelligence\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/zh-hans\/"},{"@type":"ListItem","position":2,"name":"Skyrocket Cisco Contact Center \u5229\u7528\u667a\u80fd\u6280\u672f\u63d0\u9ad8\u6548\u7387"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Welcome to the Video Conferencing Hub","description":"Webex","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-CN"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13","name":"Massimiliano Caranzano","image":{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g","caption":"Massimiliano Caranzano"},"description":"Massimiliano Caranzano is part of the EMEAR Collaboration team and oversees ecosystem partners and Customer Journey Solutions. Massimiliano has been with Cisco for 22 years working as system engineer in Italy in both Enterprise and Service Providers teams, EMEA consultant, EMEA business development manager, advanced technologies Marketing manager for commercial market in Europe, Advanced Technologies Channel Leader for European and Emerging theatres, head of Collaboration partner organization EUROPE and senior manager in the World Wide Collaboration team. Prior to joining Cisco, Massimiliano spent 2 years in the networking business working for the research center of Telecom Italia and previously was a researcher at University of Genova in the department of Telecommunication and Data networks. Massimiliano has a Bachelor of Science degree in Electronic Engineering from the University of Genova, Italy.","sameAs":["https:\/\/www.linkedin.com\/in\/massimilianocaranzano\/"],"url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/massimilianocaranzano\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/387120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5447"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=387120"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/387120\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media\/387121"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=387120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=387120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=387120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}