{"id":387159,"date":"2020-04-13T18:00:35","date_gmt":"2020-04-14T01:00:35","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e4%b8%8d%e8%a6%81%e7%ad%89%e5%be%85%e3%80%82-%e7%8e%b0%e5%9c%a8%e5%b0%b1%e6%98%af%e5%b0%86-calling-%e5%92%8c%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e7%a7%bb%e8%87%b3%e4%ba%91%e7%9a%84%e6%97%b6%e9%97%b4\/"},"modified":"2020-04-13T18:00:35","modified_gmt":"2020-04-14T01:00:35","slug":"%e4%b8%8d%e8%a6%81%e7%ad%89%e5%be%85%e3%80%82-%e7%8e%b0%e5%9c%a8%e5%b0%b1%e6%98%af%e5%b0%86-calling-%e5%92%8c%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e7%a7%bb%e8%87%b3%e4%ba%91%e7%9a%84%e6%97%b6%e9%97%b4","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%b8%8d%e8%a6%81%e7%ad%89%e5%be%85%e3%80%82-%e7%8e%b0%e5%9c%a8%e5%b0%b1%e6%98%af%e5%b0%86-calling-%e5%92%8c%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e7%a7%bb%e8%87%b3%e4%ba%91%e7%9a%84%e6%97%b6%e9%97%b4\/","title":{"rendered":"\u4e0d\u8981\u7b49\u5f85\u3002 \u73b0\u5728\u5c31\u662f\u5c06 Calling \u548c\u8054\u7edc\u4e2d\u5fc3\u79fb\u81f3\u4e91\u7684\u65f6\u95f4"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u5b9e\u73b0\u91cd\u5927\u5f71\u54cd\u7684\u5c0f\u6b65\u9aa4<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5bf9\u4e8e\u4f01\u4e1a\u9886\u5bfc\u56e2\u961f\uff0c\u5c06 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/cloud-pbx-and-contact-center.html\">PBX \u6216\u7edf\u4e00\u901a\u4fe1\u57fa\u7840\u7ed3\u6784\u8fc1\u79fb\u5230\u4e91\u7684\u51b3\u5b9a\u540e\u9762\u662f\u4ec0\u4e48<\/a>\uff1f \u8be5\u95ee\u9898\u53ef\u80fd\u770b\u8d77\u6765\u53ea\u662f\u4e00\u4e2a\u7b80\u5355\u7684\u95ee\u9898\uff0c\u4f46\u9700\u8981\u8003\u8651\u5f88\u591a\u56e0\u7d20\uff0c\u5176\u5f71\u54cd\u8981\u8fdc\u8d85\u6700\u521d\u7684\u95ee\u9898\u3002<\/p>\n<p>\u5f53\u7136\uff0c\u6709\u6210\u672c\u3001\u6280\u672f\u51c6\u5907\u4ee5\u53ca\u5f71\u54cd\u5ba2\u6237\u548c\u5458\u5de5\u7684\u6ce8\u610f\u4e8b\u9879\u3002 \u4f46\u8fd9\u4e9b\u95ee\u9898\u76f8\u5bf9\u800c\u8a00\u662f\u4f7f\u7528\u6b63\u786e\u7684\u6280\u672f\u89e3\u51b3\u65b9\u6848\u56de\u7b54\u7684\u4e00\u4e2a\u76f8\u5bf9\u7b80\u5355\u7684\u95ee\u9898\u3002<\/p>\n<p>\u66f4\u5927\u7684\u95ee\u9898\u5728\u54ea\u91cc\uff0c\u662f\u5e02\u573a\u7684\u4ec0\u4e48\u4f4d\u7f6e\uff0c\u4ee5\u53ca\u5e0c\u671b\u5728\u54ea\u91cc\u63d0\u51fa\uff1f \u4e3a\u4e86\u5b9e\u73b0\u8fd9\u4e00\u70b9\uff0c\u60a8\u7684\u4e1a\u52a1\u65b9\u5f0f\u53d1\u751f\u4e86\u54ea\u4e9b\u91cd\u5927\u53d8\u5316\uff1f<\/p>\n<p><a href=\"https:\/\/use.webex.com\/drive-digital-transformation-success\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-318994\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/53d9d196-how-to-drive-digital-transformation-success-with-cloud-calling-and-contact-center.png\" alt=\"\u4e0d\u8981\u7b49\u5f85\u3002 \u73b0\u5728\u5c31\u662f\u5c06\u547c\u53eb\u548c\u8054\u7cfb\u4e2d\u5fc3\u79fb\u81f3\u4e91\u7684\u65f6\u95f4\u3002 \u4f7f\u7528\u5934\u6234\u5f0f\u8033\u673a\u5728\u7535\u8bdd\u4e0a\u67e5\u770b\u7a97\u53e3\u7684\u975e\u6d32\u7f8e\u6d32\u4eba\u6b63\u5728\u901a\u8bdd\" width=\"550\" height=\"308\" \/><br \/>\n<\/a>\u4ece\u8fd9\u4e00\u89d2\u5ea6\u770b\u5f85\u6b64\u95ee\u9898\u65f6\uff0c\u60a8\u53d1\u73b0\u60a8\u6b63\u5173\u6ce8\u6570\u5b57\u5316\u8f6c\u578b\u6311\u6218\uff0c\u800c\u8be5\u95ee\u9898\u4e0d\u4f1a\u6d88\u5931\uff0c\u4f46\u53ea\u6709\u60a8\u5ffd\u7565\u5b83\uff0c\u5b83\u624d\u80fd\u66f4\u52a0\u54cd\u4eae\u3002<\/p>\n<p>\u5728\u60a8\u91c7\u53d6\u5c06\u547c\u53eb\u548c\u534f\u4f5c\u670d\u52a1\u8fc1\u79fb\u5230\u4e91\u7684\u6b65\u9aa4\u65f6\uff0c\u60a8\u53ef\u4ee5\u901a\u8fc7\u4e00\u79cd\u9014\u5f84\u5927\u5e45\u63a8\u8fdb\u6570\u5b57\u5316\u8f6c\u578b\u6210\u529f\u4e4b\u8def\u3002 \u8ba9\u6211\u4eec\u6765\u4e86\u89e3\u4e00\u4e0b\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u5f00\u59cb<\/strong><br \/>\n<\/span><\/h2>\n<p>\u9996\u5148\uff0c\u5c06 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/unified-communications\/cloud-calling\/index.html\">\u60a8\u4e1a\u52a1\u4e2d\u7684\u5c0f\u7ad9\u70b9\u3001\u751a\u81f3\u91cd\u8981\u7ad9\u70b9\u3001\u90e8\u95e8\u6216\u90e8\u95e8\u8f6c\u5411 cisco <\/a><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/webex-calling\/index.html\">\u4e91\u547c\u53eb\u89e3\u51b3\u65b9\u6848\uff08Cisco Webex Calling<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/unified-communications-manager-cloud\/index.html\">\u6216 Cisco Unified Communications Manager Cloud<\/a> \uff09- \u4e0e Cisco \u6388\u6743\u6e20\u9053\u5408\u4f5c\u4f19\u4f34\u8ba8\u8bba\uff0c\u4ee5\u786e\u5b9a\u54ea\u4e2a\u5e73\u53f0\u9002\u5408\u60a8\u7684\u4e1a\u52a1\u9700\u6c42\u3002 \u8fd9\u4e24\u4e2a\u5e73\u53f0\u90fd\u652f\u6301 Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">\u4e91\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848<\/a>\uff0c\u8fd9\u610f\u5473\u7740\u4ed6\u4eec\u53ef\u4ee5\u5728\u6570\u5b57\u8f6c\u578b\u6218\u7565\u4e2d\u5927\u6709\u6295\u8d44\u3002 Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/unified-communications\/collaboration-flex-plan\/index.html?dtid=osscdc000283\">Collaboration Flex Plan<\/a> \u5c31\u662f\u4e3a\u4e86\u8fd9\u4e2a\u800c\u8bbe\u8ba1\u7684\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u5230\u4e91\u7684\u6865\u6881<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f53\u60a8\u5f00\u59cb\u4f7f\u7528 Cisco \u4e91\u65f6\uff0c\u60a8\u9700\u8981\u89e3\u51b3\u6700\u8feb\u5207\u7684\u987e\u8651\uff0c\u4f8b\u5982\u6210\u672c\u3001\u6280\u672f\u51c6\u5907\u4ee5\u53ca\u4e3a\u5ba2\u6237\u548c\u5458\u5de5\u7684\u5f71\u54cd\u3002<\/p>\n<p>\u65b9\u5f0f\uff1f \u8fd9\u6837\uff0c\u6210\u672c\u5df2\u6700\u5c0f\u5316\uff0c\u56e0\u4e3a\u60a8\u4e0d\u5fc5\u4e00\u6b21\u4e86\u89e3\u5982\u4f55\u66ff\u6362\u6240\u6709\u5185\u5bb9\u3002 Cisco \u4e91 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/webex-calling\/index.html\">\u5c06\u8fde\u63a5\u672c\u5730\u90e8\u7f72\u7cfb\u7edf\uff0c\u4f7f\u7528 Webex Edge<\/a>\u8fdb\u884c\u547c\u53eb\uff0c\u65e0\u8bba\u60a8\u7684 PBX \u6765\u81ea Cisco \u8fd8\u662f\u5176\u4ed6\u4f9b\u5e94\u5546\uff0c\u5e76\u63d0\u4f9b\u4e00\u4e2a\u5230\u4e91\u7684\u6865\u63a5\uff0c\u5f00\u59cb\u60a8\u7684\u4f7f\u7528\u8fc7\u7a0b\u3002 \u6b64\u6865\u63a5\u5e73\u53f0\u4e5f\u662f\u786e\u4fdd\u6280\u672f\u51c6\u5907\u4e0d\u662f\u95ee\u9898\u5e76\u4e14\u60a8\u7684\u4e91\u670d\u52a1\u4e0d\u4f1a\u5e72\u6270\u5185\u90e8\u7528\u6237\u6216\u5ba2\u6237\u7684\u5173\u952e\u3002<\/p>\n<p>\u7531\u4e8e\u60a8\u65e0\u9700\u4e00\u6b21\u66ff\u6362\u6240\u6709\u5185\u5bb9\uff0c\u56e0\u6b64\u60a8\u751a\u81f3\u65e0\u9700\u5236\u5b9a\u516c\u53f8\u8ba1\u5212\u3002 \u6709\u4e86 Cisco\uff0c\u60a8\u53ef\u4ee5\u81ea\u7531\u79bb\u5f00\uff0c\u7136\u540e\u8fd0\u884c\u5230\u4e91\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u65b0\u6570\u5b57\u8f6c\u6362\u9ad8\u5ea6\u7684\u52a0\u5feb<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728\u4e91\u4e2d\u62e5\u6709\u7a33\u5b9a\u7684\u4e91\u5e73\u53f0\u540e\uff0c\u53ef\u4ee5\u66f4\u65b9\u4fbf\u5730\u89c4\u5212\u4e0b\u4e00\u9636\u6bb5\u7684\u5de5\u4f5c\u8fc7\u7a0b\u3002 \u6bcf\u4e2a\u4e1a\u52a1\u7684\u7279\u5b9a\u8be6\u7ec6\u4fe1\u606f\u90fd\u6709\u6240\u4e0d\u540c\u3002 \u6709\u4e86 Cisco\uff0c\u60a8\u53ef\u4ee5\u5728\u4e0d\u5e72\u6270\u6574\u4f53\u4e91\u7b56\u7565\u7684\u60c5\u51b5\u4e0b\uff0c\u5728\u5fc5\u8981\u65f6\u9009\u62e9\u6dfb\u52a0\u5176\u4ed6\u672c\u5730\u90e8\u7f72\u7cfb\u7edf\u3002 \u7531\u4e8e Cisco \u662f\u672c\u5730\u90e8\u7f72\u548c\u4e91\u63d0\u4f9b\u547c\u53eb\u548c\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u7684\u9886\u5934\u7f8a\uff0c\u6211\u4eec\u5728\u6d4f\u89c8\u4e91\u4ee5\u53ca\u63a8\u8fdb\u5de5\u4f5c\u573a\u6240\u6216\u6570\u5b57\u5316\u8f6c\u578b\u5021\u8bae\u65b9\u9762\u63d0\u4f9b\u6700\u5927\u7684\u7075\u6d3b\u6027\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u5728\u5373\u5c06\u53ec\u5f00\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\u4e2d\u4e86\u89e3\u66f4\u591a\u4fe1\u606f<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/use.webex.com\/drive-digital-transformation-success\"><br \/>\n  <strong>4 \u6708<\/strong> <strong>16<\/strong><\/a>\u65e5\u6211\u4eec\u5c06\u53c2\u52a0\u7f51\u7edc\u7814\u8ba8\u4f1a\uff0c\u6211\u4eec\u5c06\u8ba8\u8bba\u5982\u4f55\u4f7f\u7528\u4e91\u547c\u53eb\u548c\u4e91\u8054\u7edc\u4e2d\u5fc3\u63a8\u52a8\u4f01\u4e1a\u6570\u5b57\u5316\u8f6c\u578b\u6210\u529f\u3002<\/p>\n<p>\u6211\u4eec\u63d0\u4f9b\u4e86\u4e00\u7cfb\u5217\u51fa\u8272\u7684\u53d1\u8a00\u4eba\uff0c\u5176\u4e2d\u5305\u62ec\u4e1a\u754c\u4eab\u6709\u5c0a\u656c\u7684\u4e13\u5bb6 Phil Ed\u5206\u754c\u7ebf\uff0c\u4ed6\u4eec\u5c06\u5728\u5c06\u547c\u53eb\u548c\u8054\u7edc\u4e2d\u5fc3\u670d\u52a1\u79fb\u81f3\u4e91\u7aef\u65f6\u4e3a\u60a8\u63d0\u4f9b\u5207\u5b9e\u53ef\u884c\u7684\u6307\u5bfc\u3002<\/p>\n<blockquote>\n<p>\u6ce8\u518c\u53c2\u52a0\u6216\u63a5\u6536\u5f55\u5236\u6587\u4ef6\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a<br \/>\n<a href=\"https:\/\/use.webex.com\/drive-digital-transformation-success\">\u5982\u4f55\u4f7f\u7528 Cisco \u4e91\u547c\u53eb\u548c Contact Center \u63a8\u52a8\u6570\u5b57\u8f6c\u6362\u6210\u529f<\/a><\/p>\n<\/blockquote>\n<hr \/>\n<p><strong>\u4e86\u89e3 More2020<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/2020-is-calling-cisco-ucm-cloud-momentum-and-benefits\">\u547c\u53eb\uff1a Cisco UCM \u4e91\u80fd\u52a8\u6027\u4e0e\u4f18\u52bf<\/a>  \u5982\u4f55\u8ba9\u4e91\uff1f \u4f7f\u7528\u7528\u4e8e\u547c\u53eb\u4f53\u7cfb\u7ed3\u6784\u7684 Cisco Webex Edge  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">\u5229\u7528\u60a8\u81ea\u5df1\u7684\u65f6\u95f4\u4e86\u89e3 Webex Contact Center Enterprise [WEBINAR]<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\">Cisco 2020 \u5168\u7403\u8054\u7edc\u4e2d\u5fc3\u8c03\u67e5\u63ed\u793a\u8054\u7edc\u4e2d\u5fc3\u9886\u5bfc\u7684\u60f3\u6cd5<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4e91\u547c\u53eb\u548c\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u7684\u9a71\u52a8\u56e0\u7d20\u73b0\u5728\u6bd4\u4ee5\u5f80\u66f4\u52a0\u5f3a\u5927 &#8211; \u4f46\u5bf9\u4e8e\u5927\u578b\u4f01\u4e1a\uff0c\u8fc1\u79fb\u5230\u4e91\u4f3c\u4e4e\u662f\u4e00\u79cd\u5c0f\u80fd\u7684\u4e8b\u60c5\u3002 Cisco 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