{"id":387201,"date":"2020-03-27T07:04:56","date_gmt":"2020-03-27T14:04:56","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e7%bb%99%e6%88%91%e4%bb%ac%e7%9a%84%e5%ae%a2%e6%88%b7%e7%9a%84%e6%b6%88%e6%81%af%ef%bc%9a-%e6%82%a8%e7%9a%84%e5%ae%a2%e6%9c%8d%e5%8f%af%e4%bb%a5%e9%80%9a%e8%bf%87-cisco-contact-center-%e8%a7%a3\/"},"modified":"2020-03-27T07:04:56","modified_gmt":"2020-03-27T14:04:56","slug":"%e7%bb%99%e6%88%91%e4%bb%ac%e7%9a%84%e5%ae%a2%e6%88%b7%e7%9a%84%e6%b6%88%e6%81%af%ef%bc%9a-%e6%82%a8%e7%9a%84%e5%ae%a2%e6%9c%8d%e5%8f%af%e4%bb%a5%e9%80%9a%e8%bf%87-cisco-contact-center-%e8%a7%a3","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e7%bb%99%e6%88%91%e4%bb%ac%e7%9a%84%e5%ae%a2%e6%88%b7%e7%9a%84%e6%b6%88%e6%81%af%ef%bc%9a-%e6%82%a8%e7%9a%84%e5%ae%a2%e6%9c%8d%e5%8f%af%e4%bb%a5%e9%80%9a%e8%bf%87-cisco-contact-center-%e8%a7%a3\/","title":{"rendered":"\u7ed9\u6211\u4eec\u7684\u5ba2\u6237\u7684\u6d88\u606f\uff1a \u60a8\u7684\u5ba2\u670d\u53ef\u4ee5\u901a\u8fc7 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u5728\u5bb6\u5de5\u4f5c"},"content":{"rendered":"<p>\u610f\u60f3\u4e0d\u5230\u7684\u65f6\u95f4\u8ba9 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \u5168\u7403\u7684\u8054\u7edc\u4e2d\u5fc3\u9700\u8981\u5bfb\u627e\u65b9\u5f0f\u6765\u4e3a\u5ba2\u6237\u63d0\u4f9b\u6709\u5173\u75c5\u6bd2\u53ca\u5176\u5f71\u54cd\u7684\u4fe1\u606f\uff0c\u540c\u65f6\u51cf\u5c11\u5458\u5de5\u6f5c\u5728\u7684\u66b4\u9732\u98ce\u9669\u3002<\/p>\n<p>\u4ea4\u4e92\u91cf\u5df2\u6210\u500d\u589e\u957f\uff0c\u751a\u81f3\u7ffb\u500d\u4e8e\u6240\u6709\u884c\u4e1a\uff08\u4ece\u533b\u7597\u4fdd\u5065\u3001\u5dee\u65c5\u3001\u94f6\u884c\u3001\u96f6\u552e\u3001\u7535\u4fe1\u548c\u4fdd\u9669\uff09\u4e2d\u7684\u8bb8\u591a\u5ba2\u6237\u3002 \u00a0\u5728\u6311\u6218\u671f\u95f4\u5e2e\u52a9\u5ba2\u6237\u53ca\u5176\u793e\u533a\u662f\u4e00\u9879\u5f53\u52a1\u4e4b\u6025\u3002<\/p>\n<p>Cisco \u7684\u9996\u8981\u4efb\u52a1\u662f\u4f7f\u6211\u4eec\u7684\u5ba2\u6237\u80fd\u591f\u968f\u65f6\u9002\u5e94\u8fd9\u4e9b\u8feb\u5207\u9700\u6c42\u3002 \u5f88\u591a\u5ba2\u6237\u5df2\u7ecf\u4f7f\u7528 Cisco \u7684\u865a\u62df\u8054\u7edc\u4e2d\u5fc3\u53ca\u8fdc\u7a0b\u4ee3\u7406\u89e3\u51b3\u65b9\u6848\u5f88\u591a\u5e74\uff0c\u73b0\u5728\u5bf9\u8fd9\u6837\u7684\u9700\u6c42\u5df2\u5927\u5e45\u63d0\u5347\u3002 \u00a0\u867d\u7136\u6211\u4eec 40% <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\">\u4ee5\u4e0a\u7684\u5ba2\u6237\u90fd\u6709\u9002\u7528\u4e8e\u5176\u8054\u7edc\u4e2d\u5fc3\u8d44\u6e90\u7684\u5728\u5bb6\u5de5\u4f5c\u8ba1\u5212\uff0c\u4f46\u4ee5\u4e0b\u662f Unified Contact Center Enterprise<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">\u548c Unified Contact Center Express<\/a> \u5ba2\u6237\u5982\u4f55\u5feb\u901f\u6269\u5c55\u6216\u6fc0\u6d3b\u5176\u4ed6\u5728\u5bb6\u5de5\u4f5c\u7684\u4eba\u5458\uff0c\u4fdd\u6301\u6548\u7387\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u5feb\u901f\u8bbe\u7f6e&#8221;\u5728\u5bb6\u5de5\u4f5c&#8221;\u7684\u4ee3\u7406\u548c\u4e3b\u7ba1<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u7684\u5185\u90e8\u7f72\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u63d0\u4f9b\u591a\u79cd\u65b9\u6cd5\u4f7f\u4ee3\u7406\u548c\u4e3b\u7ba1\u80fd\u5728\u5bb6\u4e2d\u6709\u6548\u5730\u6267\u884c\u5176\u5de5\u4f5c\u3002\u00a0 \u6240\u9009\u7684\u65b9\u6cd5\u53d6\u51b3\u4e8e\u8054\u7edc\u4e2d\u5fc3\u7684\u552f\u4e00\u914d\u7f6e\u548c\u4e1a\u52a1\u9700\u6c42\u3002 \u6709\u5173\u5b8c\u6574\u7684\u8bbe\u7f6e\u8bf4\u660e\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\u6765\u81ea\u5bb6\u5ead\u89e3\u51b3\u65b9\u6848\u7684\u5de5\u4f5c\u90e8\u7f72\u6307\u5357<\/a>\u3002<\/p>\n<ul>\n<li><strong>\u5bbd\u5e26\u8fdc\u7a0b <\/strong>\u4ee3\u7406\u6b64\u65b9\u6cd5\u53ef\u540c\u65f6\u7528\u4e8e Unified Contact Center Enterprise \u548c Express \u5e73\u53f0\uff0c\u5e76\u4e14\u4e3a\u8fdc\u7a0b\u4ee3\u7406\u63d0\u4f9b\u901a\u8fc7\u4f7f\u7528 VPN \u7684\u5bbd\u5e26\u7f51\u7edc\u8fde\u63a5\u5728\u529e\u516c\u5ba4\u4e2d\u5de5\u4f5c\u76f8\u540c\u7684\u4f53\u9a8c\u3002 \u4e0d\u9700\u8981 Cisco Finesse \u4ee3\u7406\u684c\u9762\u548c\u7ec8\u7aef\uff08\u4f8b\u5982 Cisco IP \u7535\u8bdd\u3001Cisco Jabber \u6216 Cisco IP Communicator\uff09\u3002<\/li>\n<li><strong>\u5177\u6709 Expressway <\/strong>\u7684\u8fdc\u7a0b\u4ee3\u7406\u6b64\u65b9\u6cd5\u4e5f\u53ef\u5728 Unified Contact Center Enterprise \u548c Express \u5e73\u53f0\u4e0a\u4e0e\u901a\u8fc7 VPN \u4f7f\u7528 Cisco Finesse \u684c\u9762\u7684\u4ee3\u7406\u4e00\u540c\u4f7f\u7528\u3002 \u5b83\u5229\u7528 Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-edge\/index.html?dtid=osscdc000283\">Webex Edge<\/a> \u4f53\u7cfb\u7ed3\u6784\uff0c\u5305\u62ec Cisco Unified Communications Mobile \u548c Remote Access\uff0c\u4e3a\u4e0d\u5728\u4f01\u4e1a\u7f51\u7edc\uff08\u4f8b\u5982 Cisco IP \u7535\u8bdd\u3001Cisco Jabber \u6216 Cisco IP Communicator\uff09\u4e2d\u7684\u7ec8\u7aef\u542f\u7528\u5b89\u5168\u8bbf\u95ee\u3002<\/li>\n<li><strong>\u901a\u8fc7\u6269\u5c55\u548c Connect \u7684\u8fdc\u7a0b <\/strong>\u4ee3\u7406\u6b64\u65b9\u6cd5\uff0cUnified Contact Center Express \u4ee3\u7406\u53ef\u4ee5\u5728\u5bb6\u4f7f\u7528\u4efb\u4f55\u8bbe\u5907\u5de5\u4f5c\u3002 \u8be5\u529f\u80fd\u53ef\u7075\u6d3b\u5730\u4f7f\u7528\u8fde\u63a5\u5230\u7f51\u7edc\u6216\u79fb\u52a8\u8bbe\u5907PSTN\u6216\u8005\u5230\u79fb\u52a8\u6216\u5176\u4ed6 PBX \u7f51\u7edc\u7684\u8bbe\u5907\u5e94\u7b54\u6216\u8fdb\u884c\u547c\u53eb\u3002 \u60a8\u4ec5\u9009\u62e9&#8221;\u6269\u5c55&#8221;\u6a21\u5f0f\u5373\u53ef\u901a\u8fc7 Cisco Jabber \u5ba2\u6237\u7aef\u542f\u7528&#8221;\u6269\u5c55\u548c\u8fde\u63a5&#8221;\u529f\u80fd\u3002<\/li>\n<li><strong>\u79fb\u52a8\u4ee3\u7406 <\/strong>\u79fb\u52a8\u4ee3\u7406\u529f\u80fd\u4f7f Unified Contact Center Enterprise \u4ee3\u7406\u80fd\u591f\u5728\u5bb6\u529e\u516c\uff0c\u5e76\u53ef\u5728\u4efb\u4f55\u7b2c\u4e09\u65b9\u4ea4\u6362\u57fa\u7840\u7ed3\u6784\u4e0a\u7075\u6d3b\u5730\u4f7f\u7528\u9996\u9009\u7535\u8bdd\u3002 \u4ee3\u7406\u5728\u767b\u5f55\u671f\u95f4\u6307\u5b9a\u76ee\u6807\u7535\u8bdd\u53f7\u7801\uff0c\u5e76\u53ef\u5c3d\u53ef\u80fd\u9891\u7e41\u66f4\u6539\u8be5\u53f7\u7801\u3002 \u5ba2\u670d\u901a\u8fc7 VPN \u4f7f\u7528 Cisco Finesse \u4ee3\u7406\u684c\u9762\u3002<\/li>\n<\/ul>\n<h2><strong><br \/>\n  <span>\u501f\u52a9 Cisco Security \u4fdd\u62a4\u60a8\u7684\u8fdc\u7a0b\u4ee3\u7406<\/span><br \/>\n<\/strong><\/h2>\n<p>\u4e3a\u4e86\u4fdd\u62a4\u60a8\u7684\u8fdc\u7a0b\u4ee3\u7406\uff0cCisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/security\/anyconnect-secure-mobility-client\/index.html\"><\/a> \u63d0\u4f9b\u4e13\u4e3a\u4fdd\u62a4\u8fdc\u7a0b\u5458\u5de5\u800c\u8bbe\u8ba1\u7684\u5173\u952e\u5b89\u5168\u6280\u672f\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u7ef4\u62a4\u5ba2\u6237\u4f53\u9a8c\u7684\u8d28\u91cf<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f53\u60a8\u7684\u5ba2\u6237\u5728\u7ebf\u63a5\u89e6\u70b9\u5feb\u901f\u589e\u52a0\u5e76\u4e14\u60a8\u7684\u4ee3\u7406\u5f00\u59cb\u8fdc\u7a0b\u5de5\u4f5c\u65f6\uff0c\u5728\u9700\u8981\u60a8\u7684\u65f6\u5019\uff0c\u91cd\u8981\u5730\u76d1\u63a7\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\uff0c\u4ee5\u786e\u4fdd\u5728\u9700\u8981\u60a8\u6700\u591a\u7684\u5173\u952e\u65f6\u671f\u60a8\u4ecd\u53ef\u8fbe\u5230\u6240\u9700\u7684 CSAT \u6216 NPS \u5206\u6570\u3002 \u901a\u8fc7\u4f7f\u7528\u4e0e Unified Contact Center Enterprise \u548c Express \u89e3\u51b3\u65b9\u6848\u7684 Webex \u4f53\u9a8c<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\"> \u7ba1\u7406\u96c6\u6210\u6765\u76d1\u63a7\u547c\u53eb\u540e\u7684 CSAT \u6216 NPS <\/a>\u5206\u6570\uff0c\u5e76\u5feb\u901f\u83b7\u5f97\u5173\u4e8e\u8054\u7edc\u4e2d\u5fc3\u4efb\u4f55\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\u5206\u6790\uff0c\u53ef\u4ee5\u5b8c\u6210\u6b64\u64cd\u4f5c\u3002<\/p>\n<p>\u8be5\u89e3\u51b3\u65b9\u6848\u8fd8\u80fd\u8fdb\u884c\u5b9a\u671f\u4ee3\u7406\u8109\u51b2\u8c03\u67e5\uff0c\u4e86\u89e3\u8fdc\u7a0b\u4ee3\u7406\u5982\u4f55\u9002\u5e94\u5728\u5bb6\u5de5\u4f5c\uff0c\u5e76\u5206\u6790\u6709\u5173\u5bb6\u5ead\u5bbd\u5e26\u3001\u8fdc\u7a0b\u5bfc\u5e08\u6216\u4e0e\u5176\u4ed6\u53ef\u80fd\u5f71\u54cd\u5ba2\u6237\u4f53\u9a8c\u7684\u4ee3\u7406\u534f\u4f5c\u7684\u95ee\u9898\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u901a\u8fc7\u81ea\u52a9\u5f0f\u670d\u52a1\u7ba1\u7406\u901a\u8bdd\u91cf<\/strong><br \/>\n<\/span><\/h2>\n<p>\u4f5c\u4e3a\u4e1a\u52a1\u6301\u7eed\u6027\u8ba1\u5212\u7684\u4e00\u90e8\u5206\uff0c\u8bf7\u8003\u8651\u5728\u8054\u7cfb\u8fdc\u7a0b\u4ee3\u7406\u4e4b\u524d\uff0c\u901a\u8fc7\u81ea\u52a9\u5f0f\u9009\u9879\u8fdb\u884c\u7b80\u5355\u7684\u5ba2\u6237\u8be2\u95ee\uff0c\u5e76\u5229\u7528 IVR \u9884\u5148\u8bc4\u4f30\u547c\u53eb\u3002 \u8fd9\u6837\u5ba2\u6237\u53ef 24 \u5c0f\u65f6\u8bbf\u95ee\u60a8\u7684\u4e1a\u52a1\u5e76\u51cf\u5c11\u7b80\u5355\u8bf7\u6c42\u7684\u7b49\u5f85\u65f6\u95f4\uff0c\u540c\u65f6\u51cf\u5c11\u4ee3\u7406\u7684\u4e00\u4e9b\u547c\u53eb\u8d1f\u8f7d\uff0c\u56e0\u6b64\u4ed6\u4eec\u53ef\u4ee5\u4e13\u6ce8\u4e8e\u5173\u952e\u5ba2\u6237\u5bf9\u8bdd\u3002<\/p>\n<p>\u60a8\u8fd8\u53ef\u4ee5\u901a\u8fc7\u5229\u7528\u53ef\u7528\u7684 API \u6784\u5efa\u4ee5\u667a\u80fd \uff08AI\uff09 \u4e3a\u540e\u80fd\u7684\u865a\u62df\u4ee3\u7406\u6765\u4ee3\u8868\u901a\u8bdd\u91cf\uff0c\u5229\u7528\u804a\u5929\u548c\u7535\u5b50\u90ae\u4ef6\u8fdb\u884c\u5165\u7ad9\u8be2\u95ee\uff0c\u6216\u8005\u4f7f\u7528\u57fa\u4e8e IVR \u7684\u51fa\u7ad9\u6d3b\u52a8\u4e3b\u52a8\u8054\u7cfb\u5ba2\u6237\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u603b\u7ed3<\/strong><br \/>\n<\/span><\/h2>\n<p>\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3\u5728\u5e2e\u52a9\u60a8\u4fdd\u6301\u4e1a\u52a1\u6301\u7eed\u6027\u65b9\u9762\u626e\u6f14\u7740\u5173\u952e\u7684\u89d2\u8272\u3002 \u6211\u4eec\u9047\u5230\u4e86\u4e00\u4e9b\u65e0\u6cd5\u671f\u5f85\u7684\u4e8b\u60c5\u3002 Cisco \u5c06\u63d0\u4f9b\u5e2e\u52a9\u3002 \u6211\u4eec\u7684\u9996\u8981\u4efb\u52a1\u662f\u9996\u5148\u5173\u5fc3\u5ba2\u6237\uff0c\u8fd9\u6837\u60a8\u624d\u80fd\u5173\u6ce8\u81ea\u5df1\u7684\u5ba2\u6237\u548c\u5458\u5de5\u3002<\/p>\n<p><span><br \/>\n  <strong>\u60f3\u77e5\u9053\u5982\u4f55\u4e3a\u8fdc\u7a0b\u5458\u5de5\u542f\u7528Webex\uff1f <\/strong><br \/>\n<\/span><\/p>\n<p><a href=\"https:\/\/www.raconteur.net\/sponsored\/how-to-enable-a-remote-workforce-using-webex\">\u9605\u8bfb\u6b64\u6709\u5173\u5728\u82f1\u56fd\u300a\u65f6\u95f4\u300b\u4e2d&#8221;\u5df2\u8fde\u63a5\u4e1a\u52a1&#8221;\u7684\u7279\u522b\u62a5\u544a\uff0c\u8be5\u62a5\u544a\u7531 Cisco Collaboration \u548c \u95ee\u4e0e\u7b54 \u9ad8\u7ea7\u526f\u603b\u88c1\u517c\u603b\u7ecf\u7406 Srinivasan \u540c Webex Teams \u7684 Cisco Collaboration \u548c \u95ee\u4e0e\u7b54 \u526f\u603b\u88c1\u517c\u603b\u7ecf\u7406\u4e00\u540c\u9605\u8bfb\u3002\u00a0<\/a><\/p>\n<blockquote>\n<p>\u8981\u4e86\u89e3\u5982\u4f55\u8bbe\u7f6e\u8fdc\u7a0b\u4ee3\u7406\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\u6765\u81ea\u5bb6\u5ead\u89e3\u51b3\u65b9\u6848\u90e8\u7f72\u6307\u5357\u7684\u5de5\u4f5c\u3002<\/a><br \/>\n\u9605\u8bfb\u5173\u4e8e\u6211\u4eec\u7684\u4e91\u6a21\u5f0fCisco Webex <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">Contact Center \u5feb\u901f\u90e8\u7f72\u8fdc\u7a0b\u4ee3\u7406\u8ba1\u5212\u3002<\/a><br \/>\n<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u4e86\u89e3\u66f4\u591a\u6709\u5173 Cisco Contact Center \u4fe1\u606f<\/a><\/p>\n<\/blockquote>\n<p><strong>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">Cisco \u5ba3\u5e03&#8221;\u5728\u5bb6\u5de5\u4f5c&#8221;Webex Contact Center \u5feb\u901f\u90e8\u7f72Cisco Webex\uff1a<\/a>  <a href=\"https:\/\/blog.webex.com\/zh-hans\/%e8%a7%86%e9%a2%91%e4%bc%9a%e8%ae%ae\/cisco-webex%ef%bc%9a-%e9%9d%9e%e5%b8%b8%e6%97%b6%e6%9c%9f%e4%b8%ba%e5%ae%a2%e6%88%b7%e6%8f%90%e4%be%9b%e6%94%af%e6%8c%81\/\"> \u5728\u524d\u6240\u672a\u6709\u7684\u65f6\u95f4\u4e3a\u5ba2\u6237\u63d0\u4f9b\u652f\u6301<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center \u670d\u52a1\u7ec4\u5408\uff1a \u53d8\u9769\u5ba2\u6237\u548c\u4ee3\u7406\u4f53\u9a8c<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4ee5\u4e0b\u662f Unified Contact Center Enterprise \u548c Unified Contact Center Express \u5ba2\u6237\u5982\u4f55\u5feb\u901f\u6269\u5c55\u6216\u6fc0\u6d3b\u66f4\u591a\u7684\u5728\u5bb6\u5de5\u4f5c\u7684\u4eba\u5458\uff0c\u4fdd\u6301\u6548\u7387\u3002<\/p>\n","protected":false},"author":5501,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[4493],"class_list":["post-387201","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-cisco-unified-communications-manager"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u7ed9\u6211\u4eec\u7684\u5ba2\u6237\u7684\u6d88\u606f\uff1a \u60a8\u7684\u5ba2\u670d\u53ef\u4ee5\u901a\u8fc7 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u5728\u5bb6\u5de5\u4f5c | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, 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Wiener","image":{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","caption":"David Wiener"},"description":"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.","sameAs":["https:\/\/www.linkedin.com\/in\/thedavidwiener\/"],"url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/davidwiener\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/387201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5501"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=387201"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/387201\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=387201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=387201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=387201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}