{"id":387321,"date":"2020-03-13T10:28:12","date_gmt":"2020-03-13T17:28:12","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/cisco-%e5%ae%a3%e5%b8%83%e5%9c%a8%e5%ae%b6%e5%b7%a5%e4%bd%9cwebex-contact-center-%e5%bf%ab%e9%80%9f%e9%83%a8%e7%bd%b2\/"},"modified":"2020-03-13T10:28:12","modified_gmt":"2020-03-13T17:28:12","slug":"cisco-%e5%ae%a3%e5%b8%83%e5%9c%a8%e5%ae%b6%e5%b7%a5%e4%bd%9cwebex-contact-center-%e5%bf%ab%e9%80%9f%e9%83%a8%e7%bd%b2","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/cisco-%e5%ae%a3%e5%b8%83%e5%9c%a8%e5%ae%b6%e5%b7%a5%e4%bd%9cwebex-contact-center-%e5%bf%ab%e9%80%9f%e9%83%a8%e7%bd%b2\/","title":{"rendered":"Cisco \u5ba3\u5e03&#8221;\u5728\u5bb6\u5de5\u4f5c&#8221;Webex Contact Center \u5feb\u901f\u90e8\u7f72"},"content":{"rendered":"<p>\u5168\u7403\u8bb8\u591a\u516c\u53f8\u8981\u6c42 <a href=\"https:\/\/www.webex.com\/webexremotework.html\"> <\/a>\u5458\u5de5\u5728\u5bb6\u5de5\u4f5c\uff0c\u751a\u81f3\u90a3\u4e9b\u5728\u8054\u7edc\u4e2d\u5fc3\u7b49\u5173\u952e\u4e1a\u52a1\u804c\u80fd\u5de5\u4f5c\u7684\u5458\u5de5\u3002<\/p>\n<p>Cisco \u5ba2\u6237\u5f88\u957f\u65f6\u95f4\u6ca1\u6709\u5229\u7528\u6211\u4eec\u7684\u865a\u62df <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u8054\u7edc\u4e2d\u5fc3\u53ca<\/a> \u8fdc\u7a0b\u4ee3\u7406\u89e3\u51b3\u65b9\u6848\u3002 \u5f88\u591a\u4eba\u6b63\u5728\u5f81\u6c42\u6709\u5173\u5982\u4f55\u5c06\u8fd9\u4e9b\u529f\u80fd\u6269\u5c55\u4e3a\u4ee3\u7406\u548c\u4e3b\u7ba1\u5728\u5bb6\u5de5\u4f5c\u7684\u5efa\u8bae\u3002 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\u5728\u5bb6\u8054\u7edc\u4e2d\u5fc3\u4ee3\u7406\u8ba1\u5212\u7684\u5de5\u4f5c<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/03\/b29c8f6e-headset1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-315547 size-medium\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/03\/b29c8f6e-headset1-300x230.png\" alt=\"\u6709\u5173 Home.png \u8d28\u91cf\u97f3\u9891\u7684\u4e94\u5927\u5934\u6234\u5f0f\u8033\u673a\u529f\u80fd\" width=\"300\" height=\"230\" \/><br \/>\n<\/a>Cisco \u5ba3\u5e03\u63a8\u51fa\u53ef <a href=\"https:\/\/help.webex.com\/en-us\/926otw\/Webex-Contact-Center-Quick-Deployment-Solution-COVID-19-Response\">\u5feb\u901f\u90e8\u7f72\u7684\u89e3\u51b3\u65b9\u6848<\/a> \uff0c\u4f7f\u4f01\u4e1a\u5feb\u901f\u542f\u52a8\u5e76\u8fd0\u884c\u3002\u00a0 \u5728\u4e94\u5929\u5185\uff0c\u60a8\u53ef\u4ee5\u5728 Webex Contact Center \u4e0a\u4e3a\u591a\u8fbe 1000 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u4e2a\u5e76\u53d1\u4ee3\u7406\u7684\u4f01\u4e1a\u90e8\u7f72\u4e00\u4e2a\u5b89\u5168\u3001\u53ef\u6269\u5c55\u7684\u539f\u751f\u4e91\u89e3\u51b3\u65b9\u6848<\/a>\u3002<\/p>\n<p>\u8be5\u89e3\u51b3\u65b9\u6848\u5305\u62ec\u4ee3\u7406\u548c\u76d1\u63a7PSTN\u3001\u7528\u4e8e\u5165\u7ad9\u547c\u53eb\u7684\u4ee3\u7406\u4ee5\u53ca\u4e00\u7ec4\u5f3a\u5927\u7684\u5168\u901a\u9053\u3001\u8def\u7531\u548c\u62a5\u544a\u529f\u80fd-\u6210\u529f\u8fd0\u884c\u865a\u62df\u8054\u7edc\u4e2d\u5fc3\u6240\u9700\u7684\u4e00\u5207\u3002<\/p>\n<p>\u7531\u4e8e\u5b83\u662f\u4e00\u79cd\u4e91\u89e3\u51b3\u65b9\u6848\uff0c\u5b83\u652f\u6301\u9700\u8981\u5728\u5bb6\u5de5\u4f5c\u7684\u8054\u7cfb\u4e2d\u5fc3\u4ee3\u7406\uff0c\u65e0\u8bba\u7ec8\u7aef\u6216\u5b9e\u9645\u4f4d\u7f6e\u5982\u4f55\u3002\u00a0 \u8bbe\u7f6e\u4ee3\u7406\u5728\u5bb6\u5de5\u4f5c\u975e\u5e38\u7b80\u5355\u3002\u00a0\u00a0\u4ee3\u7406\u53ea\u9700\u4e00\u4e2a\u53ef\u76f4\u63a5\u62e8\u6253\u7684\u5bb6\u4e2d\u6216\u667a\u80fd\u624b\u673a\uff0c\u6700\u597d\u4f7f\u7528\u8033\u673a\u53ca\u5177\u5907\u6d4f\u89c8\u5668\u548c\u4e92\u8054\u7f51\u8fde\u63a5\u7684\u8ba1\u7b97\u673a\u3002\u00a0\u00a0\u65e0\u9700 VPN \u8fde\u63a5\u3002 \u8fd9\u53ef\u4ee5\u786e\u4fdd\u4ed6\u4eec\u4fdd\u6301\u5168\u6548\u7387\u5e76\u4e0e\u5ba2\u6237\u53ca\u4e1a\u52a1\u5176\u4ed6\u90e8\u5206\u4fdd\u6301\u8fde\u63a5\u3002<\/p>\n<p><strong>\u89c2\u770b\u6211\u7684 <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6645358328811790336\/\">\u7b80\u77ed\u89c6\u9891<\/a> \u5feb\u901f\u4e86\u89e3\u6211\u4eec\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u9488\u5bf9\u4f01\u4e1a\u7248\u548c Express Cisco Unified \u8054\u7edc\u4e2d\u5fc3\u7684\u5feb\u901f\u8bbe\u7f6e<\/strong><br \/>\n<\/span><\/h2>\n<p>\u76ee\u524d\uff0c40% \u4ee5\u4e0a\u7684\u5ba2\u6237\u90fd\u6709\u9002\u7528\u4e8e\u5176\u8054\u7edc\u4e2d\u5fc3\u8d44\u6e90\u7684\u5728\u5bb6\u5de5\u4f5c\u8ba1\u5212\u3002 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\">\u4ee5\u4e0b\u662f Unified Contact Center Enterprise<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">\u548c Unified Contact Center Express<\/a> \u5ba2\u6237\u5982\u4f55\u5feb\u901f\u6269\u5c55\u6216\u6fc0\u6d3b\u66f4\u591a\u7684\u5728\u5bb6\u5de5\u4f5c\u7684\u4eba\u5458\uff0c\u4fdd\u6301\u6548\u7387\u3002 \u6709\u5173\u5b8c\u6574\u7684\u8bbe\u7f6e\u8bf4\u660e\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\u6765\u81ea\u5bb6\u5ead\u89e3\u51b3\u65b9\u6848\u7684\u5de5\u4f5c\u90e8\u7f72\u6307\u5357<\/a>\u3002<\/p>\n<p>\u8981\u4e86\u89e3\u6709\u5173 Contact Center Cisco Webex\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec\u7684\u7b80\u8981<a href=\"https:\/\/help.webex.com\/en-us\/926otw\/\"> \u8bf4\u660e\u3002<\/a><\/p>\n<p>\u8981\u4e86\u89e3\u6709\u5173 Cisco Contact Center \u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u7f51\u7ad9<\/a>\u3002<\/p>\n<p>\u8981\u4e86\u89e3\u5982\u4f55\u4f7f\u7528 Cisco Contact Center \u5185\u5efa\u5e73\u53f0\u8bbe\u7f6e\u8fdc\u7a0b\u4ee3\u7406\uff0c\u8bf7\u53c2\u9605 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\u5728\u5bb6\u529e\u516c\u89e3\u51b3\u65b9\u6848\u90e8\u7f72\u6307\u5357\u3002<\/a><\/p>\n<p><span><br \/>\n  <strong>\u60f3\u77e5\u9053\u5982\u4f55\u4e3a\u8fdc\u7a0b\u5458\u5de5\u542f\u7528Webex\uff1f <\/strong><br \/>\n<\/span><\/p>\n<p><a href=\"https:\/\/www.raconteur.net\/sponsored\/how-to-enable-a-remote-workforce-using-webex\">\u9605\u8bfb\u6b64\u6709\u5173\u5728\u82f1\u56fd\u300a\u65f6\u95f4\u300b\u4e2d&#8221;\u5df2\u8fde\u63a5\u4e1a\u52a1&#8221;\u7684\u7279\u522b\u62a5\u544a\uff0c\u8be5\u62a5\u544a\u7531 Cisco Collaboration \u548c \u95ee\u4e0e\u7b54 \u9ad8\u7ea7\u526f\u603b\u88c1\u517c\u603b\u7ecf\u7406 Sri Srinivasan \u540c Webex Teams \u7684 Webex Teams \u7684\u526f\u603b\u88c1\u548c\u603b\u7ecf\u7406\u4e00\u540c\u9605\u8bfb\u3002\u00a0<\/a><\/p>\n<p><strong>\u4e86\u89e3\u4ec0\u4e48\u662f<\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\u4e91\u8054\u7edc\u4e2d\u5fc3\uff1f<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">\u7ed9\u6211\u4eec\u7684\u5ba2\u6237\u7684\u6d88\u606f\uff1a \u60a8\u7684\u5ba2\u670d\u53ef\u4ee5\u901a\u8fc7 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u5728\u5bb6\u5de5\u4f5c<\/a>  <a href=\"https:\/\/blog.webex.com\/zh-hans\/%e8%a7%86%e9%a2%91%e4%bc%9a%e8%ae%ae\/cisco-webex%ef%bc%9a-%e9%9d%9e%e5%b8%b8%e6%97%b6%e6%9c%9f%e4%b8%ba%e5%ae%a2%e6%88%b7%e6%8f%90%e4%be%9b%e6%94%af%e6%8c%81\/\">Cisco Webex\uff1a \u5728\u524d\u6240\u672a\u6709\u7684\u65f6\u95f4\u4e3a\u5ba2\u6237\u63d0\u4f9b\u652f\u6301<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center \u670d\u52a1\u7ec4\u5408\uff1a \u53d8\u9769\u5ba2\u6237\u548c\u4ee3\u7406\u4f53\u9a8c<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u63d0\u4f9b\u5feb\u901f\u90e8\u7f72\u548c\u7075\u6d3b\u7684\u6761\u6b3e\uff0c\u8ba9\u7ec4\u7ec7\u53ea\u9700 5 \u5929Webex\u4e91\u6a21\u5f0f\u8fdb\u884c\u8054\u7edc\u3002  <\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[4278,8150],"class_list":["post-387321","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-contact-center-as-a-service","tag-8150"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco 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content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-13T17:28:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/03\/b29c8f6e-headset1-300x230.png\" \/>\n<meta name=\"author\" content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n<script type=\"application\/ld+json\" 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