{"id":387369,"date":"2020-02-21T13:50:52","date_gmt":"2020-02-21T21:50:52","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%8c%e4%ba%86%e8%a7%a3%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%9c%aa%e6%9d%a5%ef%bc%9a-%e4%ba%94\/"},"modified":"2020-02-21T13:50:52","modified_gmt":"2020-02-21T21:50:52","slug":"%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%8c%e4%ba%86%e8%a7%a3%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%9c%aa%e6%9d%a5%ef%bc%9a-%e4%ba%94","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%8c%e4%ba%86%e8%a7%a3%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%9c%aa%e6%9d%a5%ef%bc%9a-%e4%ba%94\/","title":{"rendered":"\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\uff0c\u4e86\u89e3\u5ba2\u6237\u4f53\u9a8c\u7684\u672a\u6765\uff1a \u4e94\u5927\u9884\u6d4b"},"content":{"rendered":"<h2 class=\"paragraph\"><strong><br \/>\n  <span class=\"normaltextrun\">\u60a8\u7406\u60f3\u4e2d\u7684\u5ba2\u6237\u4f53\u9a8c\u662f\u4ec0\u4e48\uff1f <\/span><br \/>\n<\/strong><\/h2>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\u5982\u679c\u60a8\u80fd\u9884\u89c1\u5230\u5ba2\u6237\u4f53\u9a8c\u7684\u672a\u6765\uff08\u5373WWW\uff09\uff0c\u5c06\u662f\u4ec0\u4e48\u6837\uff1f <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\u6bcf\u4e2a\u4f01\u4e1a\u5e0c\u671b\u4e0e\u5ba2\u6237\u5efa\u7acb\u826f\u597d\u7684\u5173\u7cfb\u3002 \u4f46\u5e76\u975e\u6240\u6709\u4eba\u90fd\u5b9e\u73b0\u4e86\u8fd9\u4e00\u76ee\u6807\uff0c\u5373\u4f7f\u4ed6\u4eec\u8868\u793a\u81ea\u5df1\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u4e1a\u52a1\u3002 \u6839\u636e Cisco \u7684\u5168\u7403 <\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u8054\u7edc<\/a><span class=\"normaltextrun\"> \u4e2d\u5fc3\u8c03\u67e5\u663e\u793a\uff0c53% \u7684\u8054\u7edc\u4e2d\u5fc3\u88ab\u62a5\u544a\u4e3a\u601d\u79d1\u7f51\u5185\u7ba1\u7406\u4eba\u5458\uff0c\u800c 72% \u7684\u8054\u7edc\u4e2d\u5fc3\u51b3\u7b56\u8005\u8868\u793a\uff0c\u5ba2\u6237\u4f53\u9a8c\u5206\u6563\u5316\u662f\u524d 5 \u5927\u4e1a\u52a1\u6311\u6218\u4e4b\u4e00\u3002 <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\u7531\u4e8e\u5ba2\u6237\u671f\u671b\u4e0e\u5b9e\u9645\u83b7\u5f97\u62c9\u5927\u4e4b\u95f4\u7684\u5dee\u8ddd\uff0c\u5ba2\u6237\u4e00\u76f4\u6bd4\u8f83\u4e0d\u90a3\u4e48\u7684\u5bb9\u9519\uff0c\u653e\u5f03\u54c1\u724c\u7684\u53ef\u80fd\u6027\u4e5f\u66f4\u5927- \u5373\u4f7f\u53ea\u6709\u4e00\u6b21\u9519\u8bef\u7684\u4f53\u9a8c\u3002 \u521b\u5efa\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u6587\u5316\u9996\u5148\u5c06\u8be5\u516c\u53f8\u4f5c\u4e3a\u60a8\u4e1a\u52a1\u7684\u6218\u7565\u91cd\u70b9\uff0c\u4ee5\u53ca\u516c\u53f8\u4ef7\u503c\u7684\u6838\u5fc3\u3002 \u7136\u540e\uff0c\u5b83\u5f53\u7136\u9700\u8981\u5408\u9002\u7684\u4eba\u5458\u3001\u6d41\u7a0b\u548c\u6280\u672f\u3002 <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\u5982\u679c\u60a8\u7684\u76ee\u6807\u662f\u66f4\u52a0\u4ee5\u5ba2\u6237 <\/span><a href=\"https:\/\/engage2demand.cisco.com\/LP=19688?ecid=23430&#038;dtid=oemels001119&#038;ccid=cc001193&#038;oid=wbrco020208\"><\/a><span class=\"normaltextrun\"> \u4e3a\u4e2d\u5fc3\uff0c\u8bf7\u4e0e\u6211\u4e00\u8d77\u53c2\u52a0\u8fd9\u4e00\u7cbe\u5f69\u7f51\u7edc\u7814\u8ba8\u4f1a\uff0c\u6211\u5c06\u4f1a\u91cd\u70b9\u4ecb\u7ecd\u8c03\u6574\u5ba2\u6237\u4f53\u9a8c\u672a\u6765\u52a8\u529b\u3002 \u6211\u8fd8\u5c06\u8ba8\u8bba\u8054\u7edc\u4e2d\u5fc3\u5728\u63a8\u52a8\u516c\u53f8\u7ade\u4e89\u4f18\u52bf\u548c\u5b9e\u73b0\u66f4\u4f73\u4e1a\u52a1\u6210\u679c\u65b9\u9762\u6240\u53d1\u6325\u7684\u5173\u952e\u4f5c\u7528\u3002<\/span><\/p>\n<h2><span><br \/>\n  <strong>\u7f51\u7edc\u7814\u8ba8\u4f1a\u4eae\u70b9<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728\u7f51\u7edc\u7814\u8ba8\u4f1a\u4e2d\uff0c\u6211\u5c06\u4e3a\u5c06\u6765\u7528\u6237\u4f53\u9a8c\u8ba8\u8bba\u6211\u7684\u4e94\u5927\u9884\u671f\uff1a<\/p>\n<ul>\n<li>\u5ba2\u6237\u671f\u671b\u5dee\u8ddd\u6269\u5927\u7684\u539f\u56e0\u53ca\u539f\u56e0\u3002<\/li>\n<li>\u5ba2\u6237\u5fe0\u8bda\u5ea6\u5982\u4f55\u53d7\u5230&#8221;\u611f\u53d7&#8221;\u7684\u9a71\u4f7f\uff0c\u4ee5\u53ca\u54ea\u4e9b\u65b0\u7684\u8861\u91cf\u6307\u6807\u6700\u9002\u5408\u8bc4\u4f30\u5ba2\u6237\u53cd\u9988\u3002<\/li>\n<li>\u4e3a\u4ec0\u4e48\u8054\u7edc\u4e2d\u5fc3\u6b63\u5728\u6f14\u53d8\u4e3a\u4e1a\u52a1&#8221;\u6240\u6709\u8005&#8221;\u3002\u3002<\/li>\n<li>\u4e3a\u4ec0\u4e48 AI \u6ca1\u6709\u91cd\u65b0\u6784\u60f3\u672a\u6765-\u4eba\u7c7b\u662f\u3002 AI \u6b63\u5728&#8221;\u8d85\u589e\u5f3a&#8221;\u8d44\u6e90\u4e2d\u63d0\u4f9b\u663e\u8457\u7684\u4e2a\u4eba\u548c\u4e1a\u52a1\u4ef7\u503c\u3002<\/li>\n<li>\u4e3a\u4ec0\u4e48WWW \u4f9d\u9760\u66f4\u591a\u4f7f\u7528\u6280\u672f\uff0c\u4f46\u4eba\u5bf9\u4eba\u5374\u4e00\u65e0\u6240\u6709\u3002<\/li>\n<\/ul>\n<blockquote>\n<h2><a href=\"https:\/\/engage2demand.cisco.com\/LP=19688?ecid=23430&#038;dtid=oemels001119&#038;ccid=cc001193&#038;oid=wbrco020208\"><br \/>\n  <span><br \/>\n    <strong><br \/>\n      <span>\u7acb\u5373<\/span>       <span class=\"normaltextrun\">         <span> \u52a0\u5165\u6211\u4eec 30 \u5206\u949f\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\u3002<\/span><br \/>\n      <\/span><br \/>\n    <\/strong><br \/>\n  <\/span><br \/>\n<\/a><\/h2>\n<\/blockquote>\n<p>\u00a0<\/p>\n<p>\u5728\u7f51\u7edc\u7814\u8ba8\u4f1a\u4e4b\u540e\uff0c\u8bf7\u52a1\u5fc5\u67e5\u770b\u4ee5\u4e0b\u8d44\u6e90\uff1a<\/p>\n<ul>\n<li>\u9605\u8bfb\u5173\u4e8e\u521b\u5efa\u4ee5 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/webex-experience-management\/white-paper-c11-743319.html\">\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u7ec4\u7ec7\u767d\u76ae\u4e66<\/a><\/li>\n<li>\u4e86\u89e3\u6709\u5173 Webex <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u7ba1\u7406<\/a><\/li>\n<li>\u8bbf\u95ee\u6211\u4eec\u7684 <a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \u89e3\u51b3\u65b9\u6848<\/a> \u7f51\u7ad9\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\u5176\u4ed6\u8d44\u6e90\u4ecb\u7ecd<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">Webex\u7ba1\u7406\uff1a \u7531 AI \u63d0\u4f9b\u529f\u80fd\u7684\u4f53\u9a8c\u5206\u6790\u529f\u80fd\u8f6c\u53d8\u5ba2\u6237\u548c\u5ba2\u670d\u4f53\u9a8c<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center \u4ea7\u54c1\u7ec4\u5408\uff1a \u9769\u547d\u6027\u7684\u5ba2\u6237\u548c\u4ee3\u7406\u4f53\u9a8c<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u5171\u4eab\u4e86\u5bf9\u5ba2\u6237\u4f53\u9a8c\u7684\u6784\u60f3\u4ee5\u53ca\u8054\u7edc\u4e2d\u5fc3\u5728\u52a0\u5f3a\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u7ade\u4e89\u4f18\u52bf\u8fc7\u7a0b\u4e2d\u6240\u62c5\u4efb\u7684\u5173\u952e\u89d2\u8272\u3002<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[8149,7422,8396,11661,8150,8152,8395,8151,11660,1863,8153,1866],"class_list":["post-387369","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-contactcenter-zh-hans","tag-cisco-","tag-contact-center-","tag-11661","tag-8150","tag-8152","tag-8395","tag-8151","tag-11660","tag-1863","tag-8153","tag-1866"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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\u5171\u4eab\u4e86\u5bf9\u5ba2\u6237\u4f53\u9a8c\u7684\u6784\u60f3\u4ee5\u53ca\u8054\u7edc\u4e2d\u5fc3\u5728\u52a0\u5f3a\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u7ade\u4e89\u4f18\u52bf\u8fc7\u7a0b\u4e2d\u6240\u62c5\u4efb\u7684\u5173\u952e\u89d2\u8272\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/zh-hans\/\u5ba2\u6237\u4f53\u9a8c\/\u52a0\u5165\u6211\u4eec\u7684\u7f51\u7edc\u7814\u8ba8\u4f1a\uff0c\u4e86\u89e3\u5ba2\u6237\u4f53\u9a8c\u7684\u672a\u6765\uff1a-\u4e94\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-21T21:50:52+00:00\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n<script type=\"application\/ld+json\" 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