{"id":387729,"date":"2019-11-11T23:01:50","date_gmt":"2019-11-12T07:01:50","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/cisco-%e5%9c%a8%e5%b9%b4%e5%ba%a6-cisco-apjc-webex%e4%b8%ad%e5%bf%83%e7%a0%94%e8%ae%a8%e4%bc%9a%e4%b8%ad%e5%bc%95%e5%85%a5%e5%9f%ba%e4%ba%8e%e4%ba%91%e7%9a%84%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83\/"},"modified":"2019-11-11T23:01:50","modified_gmt":"2019-11-12T07:01:50","slug":"cisco-%e5%9c%a8%e5%b9%b4%e5%ba%a6-cisco-apjc-webex%e4%b8%ad%e5%bf%83%e7%a0%94%e8%ae%a8%e4%bc%9a%e4%b8%ad%e5%bc%95%e5%85%a5%e5%9f%ba%e4%ba%8e%e4%ba%91%e7%9a%84%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/cisco-%e5%9c%a8%e5%b9%b4%e5%ba%a6-cisco-apjc-webex%e4%b8%ad%e5%bf%83%e7%a0%94%e8%ae%a8%e4%bc%9a%e4%b8%ad%e5%bc%95%e5%85%a5%e5%9f%ba%e4%ba%8e%e4%ba%91%e7%9a%84%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83\/","title":{"rendered":"Cisco \u5728\u5e74\u5ea6 Cisco APJC Webex\u4e2d\u5fc3\u7814\u8ba8\u4f1a\u4e2d\u5f15\u5165\u57fa\u4e8e\u4e91\u7684\u8054\u7edc\u4e2d\u5fc3\u670d\u52a1\u7ec4\u5408"},"content":{"rendered":"<p>\u5982\u4eca\u7684\u5feb\u901f\u7ade\u4e89\u4e1a\u52a1\u73af\u5883\u8981\u6c42\u8054\u7edc\u4e2d\u5fc3\u5728\u63d0\u4f9b\u65b0\u7684\u521b\u65b0\u9014\u5f84\u6765\u8d62\u5f97\u548c\u4fdd\u7559\u5ba2\u6237\u65f6\uff0c\u9700\u8981\u8054\u7edc\u4e2d\u5fc3\u7acb\u5373\u601d\u8003\u3002 \u4e3a\u6b64\uff0c\u8bb8\u591a\u4f01\u4e1a\u6b63\u8003\u8651\u5c06\u4e91\u4f5c\u4e3a\u5e2e\u52a9\u5176\u8fbe\u6210\u8054\u7edc\u4e2d\u5fc3\u6218\u7565\u76ee\u6807\u7684\u4e0b\u4e00\u4e2a\u5408\u7406\u6b65\u9aa4\u3002<\/p>\n<p>\u4e91\u53ef\u5b9e\u73b0\u65b0\u5174\u6280\u672f\u3001\u66f4\u5feb\u5730\u90e8\u7f72\u65b0\u529f\u80fd\u3001\u63d0\u9ad8\u89c4\u6a21\u5f39\u6027\uff0c\u4ee5\u53ca\u4ee5\u6700\u5b89\u5168\u3001\u7075\u6d3b\u7684\u65b9\u5f0f\u96c6\u6210\u6e20\u9053\u548c\u5e94\u7528\u7a0b\u5e8f\u3002 \u6839\u636e Cisco \u4eca\u590f\u8fdb\u884c\u7684\u4e00\u9879\u5168\u7403\u8c03\u67e5\uff0c62% \u7684\u8054\u7edc\u4e2d\u5fc3\u4e3b\u7ba1\u8ba1\u5212\u672a\u6765 18 \u4e2a\u6708\u5185\u4f7f\u7528\u4e91\u8054\u7edc\u4e2d\u5fc3\u3002 <strong><br \/>\n  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\u4ec0\u4e48\u662f\u4e91\u8054\u7edc\u4e2d\u5fc3\uff1f<\/a><br \/>\n<\/strong><\/p>\n<h2><strong>\u5355\u4e00\u5e02\u573a\u3001\u4f17\u591a\u9700\u6c42 &#8211; \u5355\u4e00\u89e3\u51b3\u65b9\u6848\u5e76\u4e0d\u6ee1\u8db3\u6240\u6709\u9700\u6c42<\/strong><\/h2>\n<p>\u5ba2\u6237\u4f53\u9a8c\u5df2\u6210\u4e3a\u65b0\u7684\u4e1a\u52a1\u7ee9\u6548\u548c\u4f18\u52bf\u7684\u5168\u7403\u6807\u51c6\uff0c\u4e5f\u5c31\u662f\u8bf4\uff0c\u8054\u7cfb\u4e2d\u5fc3\uff08\u4e00\u5ea6\u53ea\u88ab\u5c0f\u516c\u53f8\u89c6\u4e3a\u6210\u672c\u4e2d\u5fc3\uff09\u73b0\u5728\u5df2\u6210\u4e3a\u9762\u5411\u5927\u578b\u516c\u53f8\u6700\u5173\u952e\u578b\u7684\u5ba2\u6237\u4e1a\u52a1\u529f\u80fd\u3002 \u6bcf\u4e2a\u8054\u7edc\u4e2d\u5fc3\u90fd\u6709\u72ec\u7279\u7684\u4e1a\u52a1\u76ee\u6807\u548c\u6280\u672f\u8981\u6c42\uff0c\u4e00\u79cd\u89e3\u51b3\u65b9\u6848\u5e76\u4e0d\u4e00\u5b9a\u9002\u5408\u6240\u6709\u5ba2\u6237\uff0c\u5373\u4f7f\u5b83\u4f4d\u4e8e\u4e91\u4e2d\u3002 \u00a0\u8fd9\u4e9b\u8303\u56f4\u5305\u62ec\u7b80\u5355\u3001\u7075\u6d3b\u3001\u901a\u8fc7\u7b80\u5355\u7684\u5206\u6790\u548c\u96c6\u6210\u547c\u53eb\uff0c\u5230\u66f4\u5927\u89c4\u6a21\u3001\u66f4\u9ad8\u7ea7\u7684\u529f\u80fd\u4ee5\u53ca\u66f4\u6df1\u5ea6\u7684\u96c6\u6210\u548c\u81ea\u5b9a\u4e49\u6574\u4e2a\u4f01\u4e1a\u3002<\/p>\n<p>\u867d\u7136\u4e91\u8f6c\u6362\u6b63\u5728\u8054\u7edc\u4e2d\u5fc3\u7a7a\u95f4\u4e0d\u65ad\u52a0\u5feb\uff0c\u4f46\u4e0e\u5927\u5e02\u573a\u76f8\u6bd4\uff0c\u4f01\u4e1a\u91c7\u7528\u7387\u4ecd\u7136\u975e\u5e38\u5c0f\uff0c\u56e0\u4e3a\u6700\u5927\u3001\u6700\u590d\u6742\u7684\u8054\u7edc\u4e2d\u5fc3\u4e00\u76f4\u7b49\u5f85\u4e00\u4e2a\u5168\u7403\u3001\u5b89\u5168\u3001\u53ef\u4f38\u7f29\u3001\u53ef\u9760\u7684\u89e3\u51b3\u65b9\u6848\u6765\u81ea\u7a33\u5b9a\u4e91\u9886\u5bfc\u53ca\u54c1\u724c\uff0c\u4ed6\u4eec\u53ef\u4ee5\u4fe1\u8d56\u3002<\/p>\n<p>Cisco \u5c31\u662f\u8fd9\u4e2a\u54c1\u724c\uff0c\u6211\u4eec\u6b63\u5728\u901a\u8fc7 Cisco \u7684 Contact Center \u4ea7\u54c1\u7ec4\u5408Webex\u8fd9\u4e9b\u8981\u6c42\u3002<\/p>\n<h2><strong>Webex Contact Center \u670d\u52a1\u7ec4\u5408 <\/strong><\/h2>\n<p>Webex Contact Center \u670d\u52a1\u7ec4\u5408\u5305\u62ec\u4e24\u79cd\u4e91\u670d\u52a1\uff0c\u4e13\u4e3a\u6ee1\u8db3\u5c0f\u578b\u4f01\u4e1a\u548c\u5c0f\u578b\u4f01\u4e1a\u7684\u72ec\u7279\u9700\u6c42\u800c\u8bbe\u8ba1\u7684\u3002<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Webex Contact Center Enterprise<\/strong> \uff0c\u9002\u7528\u4e8e\u9700\u8981\u529f\u80fd\u4e30\u5bcc\u7684\u89e3\u51b3\u65b9\u6848\u7684\u4f01\u4e1a\uff0c\u8be5\u89e3\u51b3\u65b9\u6848\u53ef\u6269\u5c55\u5230\u6570\u4ee5\u4e07\u8ba1\u7684\u4ee3\u7406\uff0c\u540c\u65f6\u589e\u52a0\u4e86\u5b89\u5168\u6027\u5e76\u6dfb\u52a0\u4e86\u5927\u91cf\u53ef\u81ea\u5b9a\u4e49\u7684 API\u3002<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Webex Contact Center<\/strong> \uff0c\u9002\u7528\u4e8e\u9700\u8981\u6613\u4e8e\u90e8\u7f72\u548c\u7ef4\u62a4\u89e3\u51b3\u65b9\u6848\u4e14\u5177\u6709\u96c6\u6210\u547c\u53eb\u548c\u4f01\u4e1a\u7ea7\u5b89\u5168\u6027\u7684\u516c\u53f8\u3002\u00a0 Webex\u8054\u7edc\u4e2d\u5fc3&#8221;\u53ef\u7528\u4e8e\u4efb\u4f55\u89c4\u6a21\u7684\u516c\u53f8\uff0c\u4f46\u4e13\u4e3a\u62e5\u6709\u5206\u5e03\u5206\u6563\u7684\u8054\u7edc\u4e2d\u5fc3\u53ca\u9700\u8981\u7b80\u5316\u89e3\u51b3\u65b9\u6848\u7684\u4e2d\u578b\u516c\u53f8\u63d0\u4f9b\u4e13\u95e8\u8bbe\u7f6e\u3002<\/li>\n<\/ul>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-302344\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png\" sizes=\"auto, (max-width: 602px) 100vw, 602px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio-300x153.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png 602w\" alt=\"\" width=\"602\" height=\"308\" \/><br \/>\n<\/a><\/p>\n<p>Webex Contact Center \u548c Webex Contact Center Enterprise \u4f7f\u4f01\u4e1a\u4e0e\u5ba2\u6237\u4e4b\u95f4\u7684\u5ba2\u6237\u63a5\u89e6\u4f53\u9a8c\u66f4\u52a0\u4e30\u5bcc\uff0c\u6539\u5584\u4ee3\u7406\u548c\u5ba2\u6237\u4f53\u9a8c\uff0c\u5e76\u501f\u52a9\u6280\u80fd\u578b\u548c\u7cbe\u786e\u961f\u5217\u8def\u7531\u4f18\u5316\u8054\u7edc\u4e2d\u5fc3\u7684\u6027\u80fd\u3002 \u5229\u7528\u6570\u636e\u5206\u6790\u7684\u529b\u91cf\uff0c\u8fd9\u4e9b\u89e3\u51b3\u65b9\u6848\u53ef\u52a8\u6001\u5730\u9884\u6d4b\u6bcf\u4e2a\u5ba2\u6237\u7684\u9700\u6c42\u5e76\u5339\u914d\u6700\u4f73\u4ee3\u7406\u7684\u9700\u6c42\uff0c\u4ece\u800c\u63d0\u9ad8\u7b2c\u4e00\u6b21\u8054\u7cfb\u89e3\u51b3\u7387\u5e76\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<\/p>\n<p>\u8fd9\u4e24\u4e2a\u89e3\u51b3\u65b9\u6848\u7684\u5173\u952e\u4f18\u52bf\u4e4b\u4e00\u662f\u5b83\u4eec\u57fa\u4e8e Webex Platform \u6784\u5efa\uff0c\u8be5\u5e73\u53f0\u662f\u4e00\u4e2a\u5f00\u653e\u3001\u7075\u6d3b\u7684\u4e91\u4f53\u7cfb\u7ed3\u6784\uff0c\u4f7f\u5ba2\u6237\u80fd\u591f\u8f7b\u677e\u6574\u5408 Cisco \u7684\u5176\u4ed6\u91cd\u8981\u4e91\u5e94\u7528\u7a0b\u5e8f\uff0c\u4f8b\u5982 Webex Calling\u3001Webex Teams\u3001\u5ba2\u6237\u65c5\u7a0b\u5206\u6790\u5668\u4ee5\u53ca\u6211\u4eec\u6700\u8fd1\u83b7\u5f97\u7684 Voicea \u548c CloudCherry \u4ea7\u54c1\u3002 \u501f\u52a9\u8fd9\u4e00\u529f\u80fd\uff0c\u4ee3\u7406\u53ef\u8f7b\u677e\u8bbf\u95ee\u540e\u529e\u516c\u5ba4\u7684\u4e13\u5bb6\u548c\u5173\u952e\u4fe1\u606f\uff0c\u4ece\u800c\u5728\u4e0e\u5ba2\u6237\u548c\u5ba2\u6237\u4ea4\u4e92\u65f6\u83b7\u5f97\u66f4\u9ad8\u6548\u65e0\u7f1d\u7684\u4f53\u9a8c\u3002\u00a0 Contact Center Webex\u5e73\u53f0\u662f\u4e00\u79cd\u591a\u79df\u6237\u89e3\u51b3\u65b9\u6848\uff0c\u662f\u4e24\u79cd Contact Center \u670d\u52a1\u56fa\u5b9a\u4e0d\u8db3\u7684\u89e3\u51b3\u65b9\u6848\u3002\u00a0 \u4f5c\u4e3a\u4e00\u79cd\u591a\u79df\u6237\u670d\u52a1\uff0c\u5b83\u63d0\u4f9b\u4f01\u4e1a\u5728\u5173\u6ce8\u4e91\u65f6\u671f\u671b\u7684\u529f\u80fd\u901f\u5ea6\u548c\u521b\u65b0\u3002<\/p>\n<h2><strong>Webex Contact Center\uff0c\u7b80\u5355\u660e\u4e86<\/strong><\/h2>\n<p>Webex Contact Center \u662f APJC \u5e02\u573a\u65b0\u589e\u529f\u80fd\uff0c\u76ee\u524d\u5df2\u5728\u5317\u7f8e\u5730\u533a\u63d0\u4f9b\u3002 \u65b0\u7684\u6570\u636e\u4e2d\u5fc3\u5c06\u5728\u82f1\u56fd\u3001\u5fb7\u56fd\u548c\u6fb3\u5927\u5229\u4e9a\u5f00\u653e\u3002 \u7531\u4e8e\u8be5\u89e3\u51b3\u65b9\u6848\u7684\u4e91\u539f\u751f\u8bbe\u8ba1\u3001\u76f4\u89c2\u7684\u4ee3\u7406\u684c\u9762\u3001\u901a\u7528\u961f\u5217\u548c\u8def\u7531\u3001Bot \u81ea\u52a9\u670d\u52a1\u3001IVR\u3001\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\u5206\u6790\u3001\u9884\u6784\u5efa\u7684\u4e1a\u52a1\u5e94\u7528\u7a0b\u5e8f\u8fde\u63a5\u5668\uff0c\u4ee5\u53ca\u5176\u4e0e Webex Calling \u7684\u6df1\u5165\u96c6\u6210\uff0c\u5b9e\u73b0\u9ad8\u8d28\u91cf\u7684\u547c\u53eb\u548c\u7ba1\u7406\uff0c\u56e0\u6b64\u8be5\u89e3\u51b3\u65b9\u6848\u5f88\u9002\u5408\u4e2d\u578b\u4f01\u4e1a\u3002\u00a0 Webex Contact Center \u662f\u4e00\u79cd\u591a\u79df\u6237\u89e3\u51b3\u65b9\u6848\uff0c\u5b83\u8fd8\u53ef\u4ee5\u4ece\u591a\u79df\u6237\u4e91\u5e73\u53f0\u7684 Contact Center Webex\u5e95\u5c42\u529f\u80fd\u3002<\/p>\n<h2><strong>Webex Contact Center Enterprise \u8fdb\u884c\u81ea\u5b9a\u4e49<\/strong><\/h2>\n<p>Webex Contact Center Enterprise \u5c06\u5728\u6765\u5e74\u521d\u671f\u5411\u5168\u7403\u63d0\u4f9b\u3002 \u8be5\u5f3a\u5927\u7684\u4e91\u4ea7\u54c1\u662f\u5e94\u6211\u4eec\u73b0\u6709\u5ba2\u6237\u548c\u66f4\u5927\u5e02\u573a\u7684\u9700\u6c42\u800c\u521b\u5efa\u7684\uff0c\u8be5\u4e91\u670d\u52a1\u9002\u7528\u4e8e Cisco \u62e5\u6709\u5e76\u8fd0\u8425\u7684\u4e91\u89e3\u51b3\u65b9\u6848\uff0c\u8be5\u89e3\u51b3\u65b9\u6848\u7b26\u5408\u6211\u4eec\u5185\u90e8\u90e8\u7f72 Unified Contact Center Enterprise \u89e3\u51b3\u65b9\u6848\u7684\u52a0\u5bc6\u53ca\u9ad8\u8981\u6c42\uff0c\u4e14\u7b26\u5408 Cisco \u65e0\u4e0e\u4f26\u6bd4\u7684\u5168\u7403\u89c4\u6a21\u548c\u63a5\u89e6\u8303\u56f4\u6807\u51c6\u3002\u00a0 Webex Contact Center Enterprise \u662f\u4e00\u79cd\u591a\u5b9e\u4f8b\u89e3\u51b3\u65b9\u6848\uff0c\u5b83\u8fd8\u53ef\u4ee5\u4ece\u591a\u79df\u6237\u4e91\u5e73\u53f0\uff08\u9002\u7528\u4e8e Contact Center\uff09Webex\u5e95\u5c42\u529f\u80fd\u3002<\/p>\n<p>Contact Center \u4ea7\u54c1\u7ec4\u5408\u7684\u4e3b\u8981Webex\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>Cisco \u62e5\u6709\u3001\u7ba1\u7406\u548c\u8fd0\u8425\u7684\u6570\u636e\u4e2d\u5fc3\u53ca\u4e91\u57fa\u7840\u7ed3\u6784<\/li>\n<li>\u4e25\u683c\u9075\u5b88 Cisco \u5e02\u573a\u9886\u5148\u7684\u5b89\u5168\u4e0e\u9690\u79c1\u6807\u51c6<\/li>\n<li>\u5df2\u5728\u5168\u7403\u90e8\u7f72\u7684\u6570\u636e\u4e2d\u5fc3\uff0c\u6839\u636e\u6fb3\u5927\u5229\u4e9a\u65b0\u589e\u7684\u6570\u636e\u4e2d\u5fc3\u7684\u672c\u5730\u5408\u89c4\u6027\uff0c\u5e76\u8ba1\u5212\u4e0b\u4e2a\u65e5\u5386\u5e74\u4e0a\u534a\u6708\u5411\u4e9a\u6d32\u63a8\u51fa<\/li>\n<li>\u4e30\u5bcc\u7684\u529f\u80fd\uff0c\u5305\u62ec\u7528\u4e8e\u96c6\u6210\u7b2c\u4e09\u65b9<sup>\u5e94\u7528\u7a0b\u5e8f\u7684<\/sup> API<\/li>\n<li>\u63d0\u4f9b\u4f5c\u4e3a\u4e91\u670d\u52a1\u7684\u9ad8\u7ea7\u5e94\u7528\u7a0b\u5e8f\u7684\u5b8c\u6574\u8865\u5145<\/li>\n<\/ul>\n<div id=\"attachment_302345\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png\">   <img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-302345\" class=\"wp-image-302345 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png\" sizes=\"auto, (max-width: 695px) 100vw, 695px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center-300x199.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png 695w\" alt=\"Cisco \u8054\u7edc\u4e2d\u5fc3\u526f\u603b\u88c1\u517c GM\uff0c\u63d0\u4f9b\u63d0\u4f9b\" width=\"695\" height=\"462\" \/> <\/a><p id=\"caption-attachment-302345\" class=\"wp-caption-text\"><strong>Cisco Contact Center<\/strong><\/p><\/div>\n<p> VP \u548c GM \u7684\u63d0\u4f9b\u4eba\u5458\uff0c\u63d0\u4f9b 2000\uff1f<\/p>\n<h2><strong>\u7a0d\u5019\uff0c\u66f4\u591a<\/strong><\/h2>\n<p>\u5728\u4eca\u5929\u7684 Cisco APJC \u8054\u7edc\u4e2d\u5fc3 <a href=\"https:\/\/www.cisco.com\/c\/m\/digital\/apj\/84978.html\"><\/a> \u7814\u8ba8\u4f1a\u6d3b\u52a8\u4e2d\uff0c\u6211\u4eec\u8fd8\u5171\u4eab\u4e86\u6211\u4eec\u5bf9\u4e8e\u4e0b\u4e00\u4ee3\u5ba2\u6237\u8054\u7edc\u4e2d\u5fc3\u7684\u6784\u60f3\uff0c\u7740\u91cd\u5f3a\u8c03 Cisco <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\">\u6700\u8fd1\u6536\u8d2d\u4e2d\u7684\u4e24\u9879 &#8211; Voicea<\/a> \u548c <a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">CloudCherry<\/a>\u3002<\/p>\n<p>Voicea \u7684\u4f01\u4e1a\u8bed\u97f3\u52a9\u624b \uff08EVA\uff09 \u6b63\u5728\u5c06\u9ad8\u7ea7\u7684\u8bed\u97f3\u8bc6\u522b\u548c\u6587\u5b57\u8bb0\u5f55\u76f4\u63a5\u4f20\u5230\u8054\u7edc\u4e2d\u5fc3\uff0c\u5728\u4ee3\u7406\u4e0e\u5ba2\u6237\u4e4b\u95f4\u521b\u9020\u66f4\u667a\u80fd\u7684\u65f6\u523b\uff0c\u7b80\u5316\u547c\u53eb\u603b\u7ed3\uff0c\u5b9e\u73b0\u66f4\u5148\u8fdb\u7684\u4ee3\u7406\u57f9\u8bad\u548c\u6307\u5bfc\u7b49\u4f17\u591a\u4f18\u70b9\u3002<\/p>\n<p>CloudCherry \u662f\u57fa\u4e8e AI \u7684\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406 \uff08CEM\uff09 \u89e3\u51b3\u65b9\u6848\uff0c\u5c06\u5ba2\u6237\u8bed\u97f3 \uff08VOC\uff09 \u548c\u6d41\u7a0b\u6620\u5c04\u529f\u80fd\u76f4\u63a5\u5f15\u5165\u5ba2\u6237\u4f53\u9a8c\u3002 \u5ba2\u6237\u53ef\u4ee5\u8ddf\u8e2a\u3001\u8861\u91cf\u548c\u5206\u6790\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\uff0c\u4ee5\u53ca\u8054\u7cfb\u4e2d\u5fc3\u4e92\u52a8\u4e4b\u524d\u548c\u4e4b\u540e\u3002 \u8fd9\u6709\u52a9\u4e8e\u8054\u7edc\u4e2d\u5fc3\u63d0\u4f9b\u9884\u6d4b\u6027\u3001\u4e3b\u52a8\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u63d0\u9ad8\u5176 Net Score \u5206\u6570 \uff08NPS\uff09 \u548c\u5ba2\u6237\u6ee1\u610f\u5ea6 \uff08CSAT\uff09\u3002<\/p>\n<p><strong>\u7ed3\u675f\u8bed<\/strong>  \u8fd9\u4e9b\u8ba1\u5212\u4f53\u73b0\u4e86\u6211\u4eec\u5bf9\u4e9a\u592a\u5730\u533a\u5ba2\u6237\u7684\u627f\u8bfa\u4ee5\u53ca\u6211\u4eec\u5728\u5168\u7403\u4e91\u8054\u7edc\u4e2d\u5fc3\u5e02\u573a\u7684\u7ee7\u7eed\u9886\u5bfc\u5730\u4f4d\u3002 \u6211\u4eec\u5bf9\u4e8e\u8fd9\u4e9b\u6280\u672f\u4e3a\u5ba2\u6237\u5e26\u6765\u7684\u53ef\u80fd\u6027\u611f\u5230\u6fc0\u52a8\u4e0d\u5df2\uff0c\u8ba9\u4ed6\u4eec\u80fd\u591f\u5c06\u5176\u8054\u7edc\u4e2d\u5fc3\u4ece\u6210\u672c\u4e2d\u5fc3\u8f6c\u53d8\u4e3a\u7531\u4e91\u548c\u6570\u636e\u667a\u80fd\u652f\u6301\u4e30\u5bcc\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\u3001\u589e\u5f3a AI \u7684\u8d85\u7ea7\u4ee3\u7406\u4ee5\u53ca\u8fde\u63a5\u4e13\u5bb6\u56e2\u961f\u6765\u63d0\u5347\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<blockquote><p>\u8981\u4e86\u89e3\u6709\u5173 Webex Center \u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec\u7684<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\"> \u7535\u5b50\u4e66<\/a>\u3002 \u8981\u4e86\u89e3\u6709\u5173 Cisco Contact Center \u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u7f51\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><strong>\u4e86\u89e3\u66f4\u591a<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/delivering-magical-customer-experiences-at-cisco-contact-center-summit-2019-and-beyond\">\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">\u5ba3\u5e03\u5168\u65b0\u7684\u57fa\u4e8e Cloud-Cloud \u7684\u5168\u7403\u3001\u53ef\u6269\u5c55\u53ca Webex Contact Center<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\">\u4e0d\u8981\u8ba9 Contact Center \u6389\u5165\u590d\u6742\u7684\u9677\u9631<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">Cisco \u8ba1\u5212\u6536\u8d2d CloudCherry\uff0c\u4ee5\u589e\u5f3a Cisco Contact Center \u4ea7\u54c1\u7ec4\u5408<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cloud T\u4ee5 T\u5206\u5e93\u4e3a\u4ee3\u8868\uff0c\u5b9e\u73b0\u9762\u5411\u5168\u7403\u3001\u53ef\u6269\u5c55\u53ca\u4e91\u6a21\u5f0f\u7684\u8054\u7cfb\u4e2d\u5fc3\uff0c\u5b9e\u73b0 Cisco \u7684\u9996\u6b21\u4f7f\u7528\uff0c\u4ee5\u6ee1\u8db3\u6240\u6709\u516c\u53f8\u7684\u9700\u6c42\u3002<\/p>\n","protected":false},"author":5480,"featured_media":18605,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[3851,4278],"class_list":["post-387729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-7414","category-1578","tag-collaboration-solutions","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u5728\u5e74\u5ea6 Cisco APJC 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content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\\\/\"},\"author\":{\"name\":\"Omar Tawakol\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/68c83c0017430ff9b74b899e8245aa00\"},\"headline\":\"Cisco 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