{"id":387927,"date":"2019-07-17T16:32:41","date_gmt":"2019-07-17T23:32:41","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/cisco-%e8%a2%ab%e8%ae%a4%e5%ae%9a%e4%b8%ba-ar%e5%92%8c-intelligent-contact-center-%e5%85%a8%e7%90%83%e9%a2%86%e5%af%bc%e8%80%85\/"},"modified":"2019-07-17T16:32:41","modified_gmt":"2019-07-17T23:32:41","slug":"cisco-%e8%a2%ab%e8%ae%a4%e5%ae%9a%e4%b8%ba-ar%e5%92%8c-intelligent-contact-center-%e5%85%a8%e7%90%83%e9%a2%86%e5%af%bc%e8%80%85","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/customer-experience\/cisco-%e8%a2%ab%e8%ae%a4%e5%ae%9a%e4%b8%ba-ar%e5%92%8c-intelligent-contact-center-%e5%85%a8%e7%90%83%e9%a2%86%e5%af%bc%e8%80%85\/","title":{"rendered":"Cisco \u88ab\u8ba4\u5b9a\u4e3a Ar\u548c Intelligent Contact Center \u5168\u7403\u9886\u5bfc\u8005"},"content":{"rendered":"

\u51e0\u5468\u524d\uff0c\u5728 Cisco Live \u4e2d\uff0c\u6211\u4eab\u53d7\u4e86\u4e0e\u8bb8\u591a\u5ba2\u6237\u3001\u5408\u4f5c\u4f19\u4f34\u53ca\u540c\u4e8b\u5171\u4eab\u8054\u7edc<\/a> \u4e2d\u5fc3\u4ea7\u54c1\u7ec4\u5408\u6784\u60f3\u548c\u4ea7\u54c1\u521b\u65b0\u7b56\u7565\u7684\u4e50\u8da3\u3002 \u968f\u7740\u6211\u4eec\u4ea7\u54c1\u7ec4\u5408\u7684\u4e0d\u65ad\u6210\u957f\uff0c\u53cd\u9988\u975e\u5e38\u79ef\u6781\u4e14\u4ee4\u4eba\u671f\u5f85\u3002<\/p>\n

\u6211\u4eec\u6700\u8fd1\u901a\u8fc7\u5168\u7403\u8ba4\u53ef\u7684\u884c\u4e1a\u5206\u6790\u5e08\u516c\u53f8 Ar\u4e00\u4e00 Research \u7684\u9a8c\u8bc1\uff0c\u8ba9\u6211\u6fc0\u52a8\u4e0d\u5df2\u3002 \u5728 2019 \u5e74 Ar\u548c Globe for Intelligent Contact Center<\/a>\u4e2d\uff0cCisco \u88ab\u8ba4\u5b9a\u4e3a”\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3”\u7684\u9886\u5bfc\u8005\u4e4b\u4e00\u3002<\/p>\n

\u6784\u60f3\u5341\u5206\u51fa\u8272\u662f\u4e00\u4ef6\u4e8b\u60c5\uff0c\u4f46\u5c06\u6784\u60f3\u878d\u5165\u5230\u6267\u884c\u548c\u6027\u80fd\u65b9\u9762\uff0c\u5219\u80fd\u4e3a\u5ba2\u6237\u5e26\u6765\u4ef7\u503c\u3002 \u8fd9\u79cd\u8ba4\u540c\u53cd\u6620\u4e86\u6211\u4eec\u7b56\u7565\u7684\u5b8c\u6210\u60c5\u51b5\uff0c\u4ee5\u53ca\u6211\u4eec\u5b8c\u6210\u5e02\u573a\u7b56\u7565\u65f6\u7684\u8868\u73b0\u5982\u4f55\u5f3a\u3002<\/p>\n

Ar\u4ee5 Research \u662f\u4e00\u5bb6\u72ec\u7acb\u7684\u7814\u7a76\u4e0e\u987e\u95ee\u516c\u53f8\uff0c\u5728\u5e2e\u52a9\u4e1a\u52a1\u90e8\u95e8\u548c IT \u9ad8\u7ba1\u505a\u51fa\u66f4\u6709\u6839\u636e\u7684\u6280\u672f\u53ca\u7b56\u7565\u51b3\u7b56\u65b9\u9762\u62e5\u6709\u6570\u5341\u5e74\u7684\u7ecf\u9a8c\u3002 Ar factors Research Globe \u662f\u4e00\u79cd\u5e02\u573a\u8bc4\u4f30\u5de5\u5177\uff0c\u5176\u5916\u89c2\u4e0d\u518d\u5177\u6709\u89c4\u6a21\u548c\u5e02\u573a\u4efd\u989d\uff0c\u800c\u662f\u5c06\u4e4b\u4f5c\u4e3a\u8bc4\u4f30\u63d0\u4f9b\u5546\u5b8c\u6574\u529f\u80fd\u7684\u56e0\u7d20\u3002<\/p>\n

\"Cisco

\u7248\u6743\u6240\u6709 \u00a9 2019 Aragon Research Inc. \u548c\/\u6216\u5176\u9644\u5c5e\u516c\u53f8\u3002 \u4fdd\u7559\u6240\u6709\u6743\u5229\u3002 Ar roadmap Research \u548c Ar roadmap Research Globe \u662f Ar roadmap Research Inc.\u7684\u5546\u6807\u3002<\/p><\/div>\n

\u00a0<\/p>\n

Ar\u4ee5\u5206\u6790\u8bc4\u4f30\u4e86\u5173\u952e\u7684\u9886\u57df\uff0c\u4f8b\u5982\u54c1\u724c\u8ba4\u77e5\u3001\u4ea7\u54c1\u7b56\u7565\u3001\u5e02\u573a\u7406\u89e3\u3001\u7ba1\u7406\u56e2\u961f\u3001\u5e02\u573a\u8425\u9500\u3001\u4ea7\u54c1\u8def\u7ebf\u56fe\u3001\u5bf9\u5ba2\u6237\u9700\u6c42\u7684\u7406\u89e3\u3001\u4ea7\u54c1\u7ec4\u5408\u7684\u5b8c\u5584\u5ea6\u4ee5\u53ca\u6267\u884c\u3002<\/p>\n

Ar solutions \u7684\u8bc4\u4f30\u6765\u81ea\u4ece\u4f20\u7edf\u7684\u5185\u6d4b\u89e3\u51b3\u65b9\u6848\u5230\u57fa\u4e8e\u4e91\u7684 AI \u670d\u52a1\u7684\u8f6c\u53d8\u3002 \u8fd9\u4f7f\u6211\u4eec\u5728\u8fd9\u4e9b\u5173\u952e\u7684\u9886\u57df\u7684\u80fd\u529b\u7279\u522b\u91cd\u8981\u3002<\/p>\n

\u6839\u636e Arlun Research \u9996\u5e2d\u5206\u6790\u5e08 Jim Lundy \u64b0\u5199\u7684\u62a5\u544a\uff1a “Cisco \u4e00\u76f4\u7ee7\u7eed\u4e3a\u73b0\u6709\u5ba2\u6237\u63d0\u4f9b\u5185\u90e8\u7f72\u4ea7\u54c1\uff0c\u5e76\u7ed9\u4ed6\u4eec\u63d0\u4f9b\u4e00\u6761\u4e91\u8def\u5f84\uff0c\u5176\u4e2d\u5305\u62ec\u5176 Collaboration Flex \u8bb8\u53ef\u8ba1\u5212\u53ca\u9ad8\u7ea7\u4e91\u670d\u52a1\uff0c\u672c\u5730\u5ba2\u6237\u53ef\u4ee5\u6d88\u8017\u8fd9\u4e9b\u670d\u52a1\u3002”<\/p>\n

\u4ee5\u4e0b\u662f\u6211\u4eec\u9886\u5bfc\u5c42\u7684\u4e00\u4e9b\u5173\u952e\u539f\u56e0\uff1a<\/p>\n

Cisco BrandCisco<\/strong> \u5bf9\u4e8e\u5927\u578b\u4f01\u4e1a\u8054\u7edc\u4e2d\u5fc3\u90e8\u7f72\u5177\u6709\u5927\u89c4\u6a21\u6267\u884c\u7684\u80fd\u529b\uff0c\u800c\u4e14\u6211\u4eec\u5bf9\u4e8e\u4f01\u4e1a IT \u7684\u9700\u6c42\u8fd8\u5f88\u719f\u6089\u3002 \u6211\u4eec\u7684\u54c1\u724c\u4ee5\u521b\u65b0\u3001\u5e7f\u6cdb\u7684\u7814\u53d1\u3001\u5f00\u653e\u5f0f\u5e73\u53f0\u3001\u6570\u5b57\u8f6c\u53d8\u548c\u8c03\u6574\u5de5\u4f5c\u672a\u6765\u4e3a\u4eba\u719f\u77e5\u3002<\/p>\n

<\/strong> \u8fc7\u53bb 20 \u5e74\u4e2d\uff0c\u6211\u4eec\u4e00\u76f4\u5728\u901a\u8fc7\u5e7f\u6cdb\u7684\u5408\u4f5c\u4f19\u4f34\u7f51\u7edc\u63d0\u4f9b\u9886\u5148\u7684\u8054\u7edc\u4e2d\u5fc3\u6280\u672f\uff0c\u4ece\u800c\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u3002 \u5728 36000 \u5bb6\u4e0d\u540c\u4f01\u4e1a\u4e2d\u62e5\u6709\u8d85\u8fc7 300 \u4e07\u540d\u4ee3\u7406\uff0c\u4f7f\u6211\u4eec\u6210\u4e3a\u8054\u7edc\u4e2d\u5fc3\u7684\u5e02\u573a\u4efd\u989d\u9886\u5934\u7f8a \uff0c \u662f\u5317\u7f8e\u7b2c\u4e00\u5927\u5ba2\u6237\uff0c\u4e5f\u662f\u5168\u7403\u7b2c\u4e8c\u5927\u5ba2\u6237\u3002<\/p>\n

\u5173\u6ce8 AI<\/strong> \u6211\u4eec <\/a> \u4ea7\u54c1\u7b56\u7565\u7684\u4e00\u4e2a\u57fa\u7840\u662f\u4e0d\u65ad\u9769\u65b0\uff0c\u6211\u4eec\u4e4b\u524d\u5f15\u5165\u7684\u5206\u6b3e\u8054\u7edc\u4e2d\u5fc3\u589e\u5f3a\u529f\u80fd\u8bc1\u660e\u4e86\u8fd9\u4e00\u70b9\u3002 \u4f8b\u5982\uff0c\u6211\u4eec\u7684 Cisco Answers<\/a> \u667a\u80fd\u4ee3\u7406\u7531 Google Contact Center AI \u63d0\u4f9b\u652f\u6301\u3002 Cisco \u7b54\u6848\u5b9e\u65f6\u542c\u53d6\u5ba2\u6237\u5bf9\u8bdd\uff0c\u5728\u4e0e\u5ba2\u6237\u4ea4\u4e92\u65f6\u4e3b\u52a8\u5411\u5ba2\u670d\u63d0\u51fa\u667a\u80fd\u5efa\u8bae\u548c\u5176\u4ed6\u6570\u636e\u3002<\/p>\n

\u7075\u6d3b\u7684\u4e91\u3001\u672c\u5730\u90e8\u7f72\u548c\u6df7\u5408\u90e8\u7f72<\/strong> \u9009\u9879”\u4ee5\u4e91\u4e3a\u5148\uff0c\u4e0d\u53ea\u4e91”\u7684\u65b9\u6cd5\u5e2e\u52a9\u6211\u4eec\u672c\u5730\u90e8\u7f72\u7684\u5ba2\u6237\u53d1\u5c55\u4e1a\u52a1\u3002 \u6240\u6709\u4eba\u90fd\u60f3\u5c3d\u53ef\u80fd\u51cf\u5c11\u5927\u91cf CAPEX \u6210\u672c\u5e76\u4eab\u53d7\u6301\u7eed\u63d0\u4f9b\u4e91\u542f\u7528\u7684\u521b\u65b0\u6027\u529f\u80fd\u7684\u597d\u5904\u3002 \u6211\u4eec\u7684\u5ba2\u6237\u5e0c\u671b\u5904\u4e8e\u9886\u5148\u7684\u4f18\u52bf\uff0c\u4f46\u8fd8\u5e0c\u671b\u4fdd\u62a4\u4ed6\u4eec\u7684\u6295\u8d44\uff0c\u5e76\u4eab\u53d7\u5185\u5efa\u57fa\u7840\u7ed3\u6784\u6240\u5e26\u6765\u7a33\u5b9a\u53ef\u9760\u7684\u5b89\u5168\u6027\u548c\u7a33\u5b9a\u6027\u7684\u597d\u5904\u3002 Cisco \u6709\u7528\u4e8e\u5b9e\u73b0\u6b64\u8f6c\u6362\u7684\u6218\u7565\u548c\u6df7\u5408\u4e91\u670d\u52a1\u3002<\/p>\n

\u7aef\u5230\u7aef\u52a0\u5bc6 <\/strong><\/b> Cisco \u5728\u4f01\u4e1a\u5b89\u5168\u65b9\u9762\u4eab\u6709\u884c\u4e1a\u9886\u5148\u7684\u58f0\u8a89\u3002 \u6211\u4eec\u4e0d\u65ad\u6295\u5165\u8d44\u6e90\uff0c\u4f7f\u8054\u7edc\u4e2d\u5fc3\u66f4\u5b89\u5168\uff0c\u8ba9\u60a8\u5bf9\u5ba2\u6237\u548c\u516c\u53f8\u4fe1\u606f\u5b8c\u5168\u4fdd\u62a4\u5b89\u5fc3\u3002<\/p>\n

\u7edf\u4e00\u901a\u4fe1\u548c\u534f\u4f5c<\/strong> <\/a> \u7684\u6574\u4f53\u529f\u80fd\u6211\u4eec\u5177\u5907\u5e7f\u6cdb\u4e14\u96c6\u6210\u7684\u4ea7\u54c1\u7ec4\u5408\uff0c\u5728\u4ece\u8054\u7edc\u4e2d\u5fc3\u3001\u534f\u4f5c\u3001\u547c\u53eb\u3001\u5b89\u5168\u3001\u7f51\u7edc\u548c\u8bbe\u5907\u7b49\u6240\u6709\u901a\u4fe1\u65b9\u9762\u62e5\u6709\u4e30\u5bcc\u7684\u4e13\u4e1a\u77e5\u8bc6\u3002 \u901a\u8fc7\u96c6\u6210\u5173\u952e\u529f\u80fd\uff0c\u6211\u4eec\u53ef\u5e26\u6765\u5de8\u5927\u7684\u751f\u4ea7\u529b\u6548\u76ca\u548c\u89c4\u6a21\u7ecf\u6d4e\u3002 \u4f8b\u5982\uff0c\u6211\u4eec\u5982\u4f55\u5c06\u4ee3\u7406\u4f53\u9a8c\u4e0e Webex Teams \u65e0\u7f1d\u96c6\u6210\uff0c\u4f7f\u4ee3\u7406\u53ef\u4ee5\u5728\u8054\u7edc\u4e2d\u5fc3\u4e4b\u5916\u76f4\u89c2\u8bbf\u95ee\u4e3b\u9898\u4e13\u5bb6\uff0c\u56e0\u6b64\u60a8\u53ef\u4ee5\u4e3a\u5ba2\u6237\u63d0\u4f9b\u66f4\u5feb\u901f\u3001\u66f4\u987a\u7545\u7684\u670d\u52a1\u3002<\/p>\n

\u8981\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u53c2\u9605 2019 \u5e74 Ar\u4ee5 Globe for Intelligent Contact Center<\/a> \u62a5\u544a\u3002<\/p>\n

Cisco \u8fde\u7eed\u4e24\u5e74\u88ab\u9009\u4e3a Ar\u8bbe\u7f6e\u5168\u7403\u7edf\u4e00\u901a\u4fe1\u548c\u534f\u4f5c\u7684\u9886\u5bfc\u8005<\/a><\/p><\/blockquote>\n

\u00a0<\/p>\n


\n \u66f4\u65b0\uff1a Cisco \u8fde\u7eed\u4e24\u5e74\uff082020 \u5e74\uff09<\/strong> <\/a> \u5728 Ar\u4ee5”\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3”\u7684 Ar\u53ef\u8054\u7cfb\u5168\u7403\u4e2d\u4f5c\u4e3a\u9886\u5bfc\u8005\u88ab\u9009\u4e3a\u9886\u5bfc\u8005\uff1a Ar advise Research \u4e0d\u4f1a\u8ba4\u53ef\u5176\u7814\u7a76\u51fa\u7248\u7269\u4e2d\u5f15\u7528\u7684\u4f9b\u5e94\u5546\u53ca\u5176\u4ea7\u54c1\u6216\u670d\u52a1\uff0c\u4e5f\u4e0d\u5efa\u8bae\u7528\u6237\u9009\u62e9\u90a3\u4e9b\u8d28\u91cf\u6700\u9ad8\u7684\u4f9b\u5e94\u5546\u3002 Ar\u4e00 research Research \u51fa\u7248\u7269\u7531 Ar\u4e00\u7e43\u5ab6\u7de8\u7de8\u7e43 Ar warranty Research \u63d0\u4f9b\u5176\u7814\u7a76\u51fa\u7248\u7269\u548c”IS”\u4e2d\u5305\u542b\u7684\u4fe1\u606f\uff0c\u65e0\u9700\u4efb\u4f55\u62c5\u4fdd\u3002<\/em>
\n<\/sub><\/p>\n

\n

\u4e86\u89e3\u66f4\u591a<\/strong> Cisco \u5728\u667a\u80fd\u667a\u80fd\u65b9\u9762\u7684\u6700\u65b0\u521b\u65b0\u6539\u8fdb\u4e86 Contact Center<\/a> \u7684\u4e1a\u52a1\u6210\u679c\u3002 \u8fd8\u6709\u54ea\u4f4d Cisco \u88ab\u547d\u540d\u4e3a Ar\u4ee5<\/a> \u9886\u5bfc\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3”\u5728\u533a\u57df\u4e2d”\uff1f<\/a><\/p>\n

Contact Center Webex [\u7f51\u7edc\u7814\u8ba8\u4f1a]\u4ecb\u7ecd<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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