{"id":388119,"date":"2019-10-15T07:06:07","date_gmt":"2019-10-15T14:06:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/"},"modified":"2019-10-15T07:06:07","modified_gmt":"2019-10-15T14:06:07","slug":"%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/","title":{"rendered":"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c"},"content":{"rendered":"<h1>Cisco \u6295\u8d44\u5229\u7528\u5168\u65b0\u7684\u8fde\u63a5\u3001\u9ad8\u5206\u4f4d\u548c\u4e91\u8054\u7edc\u4e2d\u5fc3\u529f\u80fd\u6539\u5584\u5ba2\u6237\u4f53\u9a8c<\/h1>\n<p>\u5728\u5ba2\u6237\u4f53\u9a8c\u662f <a href=\"https:\/\/web.cvent.com\/event\/fc2d29fc-8a67-4acb-af8f-24a07a10af32\/summary\">   <strong>\u4e00\u9879\u6218\u7565\u4f18\u52bf\u7684\u4eca\u5929\uff0c\u6211\u4eec\u66f4\u5e94\u8be5\u5c06\u91cd\u70b9\u6253\u9020\u9ad8\u8981\u6c42\u7684\u5ba2\u6237\u4f53\u9a8c\u4f5c\u4e3a\u5e74\u5ea6&#8221;\u8054\u7edc\u4e2d\u5fc3<\/strong> <\/a> &#8220;\u4f1a\u8bae\u7684\u7126\u70b9\u3002 \u51e0\u4e2a\u661f\u671f\u524d\uff0c\u6211\u4eec\u4e0e\u8d85\u8fc7 1000 \u540d Cisco \u9500\u552e\u4eba\u5458\u3001\u5408\u4f5c\u4f19\u4f34\u548c\u5ba2\u6237\u4e00\u8d77\u5171\u4eab\u6211\u4eec\u8ba1\u5212\u5c06\u8054\u7edc\u4e2d\u5fc3\u4ece\u6210\u672c\u4e2d\u5fc3\u8f6c\u6362\u4e3a\u667a\u80fd\u4e30\u5bcc\u7528\u6237\u4f53\u9a8c\u7684\u6784\u60f3\uff0c\u521b\u5efa\u7531 AI\u3001\u6570\u636e\u5e93\u3001BOT \u548c NLP \u589e\u5f3a\u7684\u8d85\u7ea7\u4ee3\u7406\uff0c\u4ee5\u53ca\u5c06\u9759\u6001\u8def\u7531\u65b9\u6848\u8f6c\u6362\u4e3a\u52a8\u6001\u3001\u5b9e\u65f6\u3001\u4e2a\u6027\u5316\u4f53\u9a8c\u3002<\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">   <strong><\/strong> <\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">   <strong>\u5728\u6d3b\u52a8\u4e2d\uff0c\u6211\u4eec\u8fd8\u5ba3\u5e03\u5bf9\u4e91\u6a21\u5f0f Webex Contact Center<\/strong> <\/a> \u89e3\u51b3\u65b9\u6848\u8fdb\u884c\u4e86\u589e\u5f3a\uff0c\u901a\u8fc7\u5f15\u5165\u6539\u8fdb\u4ee3\u7406\u548c\u5ba2\u6237\u4f53\u9a8c\u7684\u65b0\u65b9\u5f0f\uff0c\u5b83\u53ef\u9ad8\u6269\u5c55\u6027\u3001\u66f4\u4e3a\u5168\u7403\u53ef\u7528\u3001\u4e0e Webex<\/p>\n<p> \u5176\u4ed6\u4ea7\u54c1\u7ec4\u5408\u66f4\u52a0\u8fde\u63a5\uff0c\u4ee5\u53ca\u589e\u52a0\u5206\u5305\u3002<\/p>\n<p>\u5728\u5206\u4eab\u6d3b\u52a8\u4eae\u70b9\u4e4b\u524d\uff0c\u6211\u8981\u5411\u5e2e\u52a9\u6211\u4eec\u4e3e\u529e\u8fd9\u6b21\u7cbe\u5f69\u6d3b\u52a8\u7684\u6240\u6709\u5ba2\u6237\u3001\u5408\u4f5c\u4f19\u4f34\u548c\u540c\u4e8b\u81f4\u4ee5\u4e07\u5206\u611f\u6fc0\uff0c\u5e76\u611f\u8c22\u4ed6\u4eec\u6bd4\u53bb\u5e74\u591a\u51fa 40% \u7684\u51fa\u5e2d\u7387\u3002<\/p>\n<h2>\u8981\u70b9<\/h2>\n<h2><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-298285\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg\" alt=\"T-mobile Tsen Jensen\" width=\"4096\" height=\"2731\" \/><br \/>\n<\/a><\/h2>\n<p><strong><\/strong>  \u6211\u4eec\u7684\u5ba2\u6237\u5728\u6bcf\u5e74\u6211\u4eec\u9080\u8bf7\u4e86\u4e00\u7ec4\u4eab\u53d7\u900f\u660e\u6027\u7684\u5ba2\u6237\uff0c\u4ed6\u4eec\u540c\u4ed6\u4eec\u5206\u4eab\u6211\u4eec\u7684\u7406\u60f3\u548c\u8def\u7ebf\u56fe\uff0c\u5e76\u6f14\u793a\u4e86\u6211\u4eec\u53bb\u5e74\u7684\u627f\u8bfa\u7684\u5b9e\u73b0\u3002 \u91cd\u70b9\u4e4b\u4e00\u662f\u8ba9 T-Mobile \u9ad8\u7ea7\u6280\u672f\u4ea7\u54c1\u7ecf\u7406 Tsen Jensen \u4e0e\u89c2\u4f17\u5206\u4eab Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u5982\u4f55\u501f\u52a9 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4e3b\u52a8\u3001\u4e2a\u6027\u5316\u7684\u670d\u52a1\uff0c\u5e2e\u52a9 T-Mobile \u51cf\u5c11\u4e00\u534a\u4ee3\u7406\u7684\u7f29\u51cf\u548c\u5ba2\u6237\u6d41\u5931\u7387\uff0c\u51e0\u4e4e\u4f7f\u5ba2\u6237\u7fa4\u88ab\u7f29\u51cf\uff0c\u540c\u65f6\u63d0\u9ad8\u80a1\u7968\u4ef7\u683c\u3002<\/p>\n<p><strong>\u65b0\u4e00\u4ee3\u5ba2\u6237\u8054\u7edc\u4e2d\u5fc3<\/strong>  \u6211\u4eec\u542f\u52a8\u6d3b\u52a8\u5171\u4eab\u6211\u4eec\u5efa\u7acb\u4e00\u4e2a\u8054\u7edc\u4e2d\u5fc3\u7684\u6784\u60f3\uff0c\u91cd\u70b9\u5f3a\u8c03 Cisco <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\">   <strong>\u8fd1\u671f\u7684\u4e24\u9879\u6536\u8d2d-Voicea<\/strong><\/a> \u548c<a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\"> <strong>   CloudCherry\u3002<\/strong> <\/a> \u540c\u65f6\u7531 Voicea \u5171\u540c\u521b\u59cb\u4eba\u517c\u9996\u5e2d\u6267\u884c\u5b98\u548c Ceo\u548c CloudCherry \u5171\u540c\u521b\u59cb\u4eba\u517c\u9996\u5e2d\u6267\u884c\u5b98 Vinod Vinod Vinod Muthuishnan \u4f5c\u4e3a\u4e0b\u4e00\u4ee3\u5ba2\u6237\u8054\u7edc\u4e2d\u5fc3\uff0cEVP \u548c\u603b\u7ecf\u7406 Amy\u5c06\u52a0\u5165 Cisco Collaboration\u3002<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da479df87dfa.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-298282\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da479df87dfa.jpg\" alt=\"\u8054\u7edc\u4e2d\u5fc3\u53ec\u5f00\u6d3b\u52a8\" width=\"4096\" height=\"2731\" \/><br \/>\n<\/a><\/p>\n<ul>\n<li>Voicea \u7684\u4f01\u4e1a\u8bed\u97f3\u52a9\u624b \uff08EVA\uff09 \u5c06\u9ad8\u7ea7\u8bed\u97f3\u8bc6\u522b\u548c\u6587\u5b57\u8bb0\u5f55\u76f4\u63a5\u5f15\u5165\u6574\u4e2aWebex\u670d\u52a1\u3002 \u5c06 Voicea \u6280\u672f\u5e94\u7528\u4e8e\u8054\u7edc\u4e2d\u5fc3\uff0c\u5c06\u6709\u52a9\u4e8e\u5ba2\u6237\u66f4\u52a0\u81ea\u7136\u5730\u5c06\u547c\u53eb\u8def\u7531\u5230\u5408\u9002\u7684\u4ee3\u7406\uff0c\u5728\u4ee3\u7406\u4e0e\u5ba2\u6237\u4e4b\u95f4\u521b\u9020\u66f4\u4e3a\u667a\u80fd\u7684\u65f6\u523b\uff0c\u66f4\u6709\u6548\u5730\u7ed3\u675f\u547c\u53eb\uff0c\u4ee5\u53ca\u5b9e\u73b0\u66f4\u597d\u7684\u4ee3\u7406\u57f9\u8bad\u548c\u6307\u5bfc\u7b49\u8bf8\u591a\u597d\u5904\u3002<\/li>\n<li>CloudCherry \u7684\u5ba2\u6237\u53c2\u4e0e\u5ea6\u7ba1\u7406 \uff08CEM\uff09 \u89e3\u51b3\u65b9\u6848\u5c06\u5ba2\u6237\u8bed\u97f3 \uff08VOC\uff09 \u548c\u6d41\u7a0b\u6620\u5c04\u529f\u80fd\u76f4\u63a5\u5f15\u5165\u5230\u5ba2\u6237\u4f53\u9a8c\u4e2d\u3002 \u901a\u8fc7\u5c06 CloudCherry CEM \u5d4c\u5165\u8054\u7edc\u4e2d\u5fc3\uff0c\u5ba2\u6237\u53ef\u4ee5\u8ddf\u8e2a\u3001\u8861\u91cf\u548c\u5206\u6790\u6574\u4e2a\u4ef7\u503c\u751f\u547d\u5468\u671f\u7684\u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\uff0c\u4ee5\u53ca\u8054\u7cfb\u4e2d\u5fc3\u4e92\u52a8\u4e4b\u524d\u548c\u4e4b\u540e\u3002 \u8fd9\u5c06\u4f7f\u4ed6\u4eec\u63d0\u4f9b\u9884\u6d4b\u5f0f\u3001\u4e3b\u52a8\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u8fd9\u5c06\u4f1a\u5f71\u54cd Net Score Score \uff08NPS\uff09 \u548c\u5ba2\u6237\u6ee1\u610f\u5ea6 \uff08CSAT\uff09 \u7b49\u4e1a\u52a1\u6210\u679c\u3002<\/li>\n<\/ul>\n<p><strong>\u5185\u9646\u521b\u65b0\u975e\u5e38\u5f3a\u5927<\/strong>  \u6211\u4eec\u5e76\u4e0d\u53ea\u5bf9\u8bbe\u5907\u529f\u80fd\u8fdb\u884c\u6295\u8d44\u3002 \u6211\u4eec\u8bc1\u660e\u4e86\u6211\u4eec\u6295\u8d44\u672c\u5730\u90e8\u7f72\u4ea7\u54c1\u7ec4\u5408\u7684\u627f\u8bfa &#8211; \u6211\u4eec\u63d0\u9ad8\u4e86\u89c4\u6a21\u5e76\u63d0\u4f9b\u5355\u7a97\u683c\u5316\u7ba1\u7406\u5e73\u53f0\uff0c\u4ee5\u53ca\u5176\u4ed6\u8bb8\u591a\u6539\u8fdb\uff0c\u540c\u65f6\u7ee7\u7eed\u4e3a\u5ba2\u6237\u63d0\u4f9b\u7075\u6d3b\u3001\u521b\u65b0\u7684\u65b9\u5f0f\uff0c\u5728\u51c6\u5907\u5c31\u7eea\u540e\u79fb\u5165\u4e91\u3002 \u6211\u4eec\u901a\u8fc7 Flex Plan \u5546\u4e1a\u4ea7\u54c1\u8fdb\u884c\u8d2d\u4e70\u548c\u90e8\u7f72\uff0c\u8fd9\u4e00\u670d\u52a1\u4f7f\u7528\u57fa\u4e8e\u8ba2\u9605\u7684\u6d88\u8017\u6a21\u578b\u53d8\u5f97\u7b80\u5355\u6613\u884c\uff0c\u91c7\u7528\u7531\u6240\u6709\u5ba2\u6237\u53ef\u4ee5\u4f7f\u7528\u7684\u6570\u636e\u5206\u6790\u548c AI \u529f\u80fd\u652f\u6301\u7684\u9ad8\u7ea7\u4e91\u670d\u52a1\uff0c\u65e0\u8bba\u5ba2\u6237\u4f7f\u7528\u7684\u662f\u4e91\u4e2d\u7684 Webex Contact Center\uff0c\u6216\u662f\u6211\u4eec\u672c\u5730\u90e8\u7f72\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<h2>\u7edf\u4e00Webex\u5e73\u53f0<\/h2>\n<p>Contact Center \u662f\u4f01\u4e1a\u4e2d\u6700\u5177\u4ea4\u4e92\u8054\u7cfb\u7684\u7ec4\u7ec7\u548c\u5e94\u7528\u7a0b\u5e8f\u3002 \u56e0\u6b64\uff0c\u6211\u4eec\u8ba4\u4e3a\u62e5\u6709\u4e00\u5957\u96c6\u6210\u7684\u534f\u4f5c\u5957\u4ef6\u5bf9\u4e8e\u4efb\u4f55\u4f01\u4e1a\u90fd\u81f3\u5173\u91cd\u8981\u3002 Cisco \u7684&#8221;\u5b8c\u5168\u6808&#8221;\u534f\u4f5c\u670d\u52a1\u7ec4\u5408\u5c06\u5e2e\u52a9\u6211\u4eec\u7684\u5ba2\u6237\u8de8\u4ef7\u503c\u94fe\u63d0\u4f9b\u65e0\u7f1d\u4f53\u9a8c\uff0c\u4ece\u800c\u6539\u5584\u5de5\u4f5c\u573a\u6240\u6548\u7387\u5e76\u66f4\u597d\u5730\u4e3a\u5ba2\u6237\u63d0\u4f9b\u670d\u52a1\u3002 \u901a\u8fc7\u5c06 Webex Contact Center \u4e0e Webex Calling \u548c Webex Teams \u539f\u751f\u5730\u96c6\u6210\u5728\u4e91\u4e2d\uff0c\u6211\u4eec\u7684\u5ba2\u6237\u62e5\u6709\u4e00\u4e2a\u4e00\u7ad9\u5f0f\u5546\u5e97\uff0c\u7528\u4e8e\u63d0\u4f9b\u4f01\u4e1a\u7ea7\u8bed\u97f3\u3001\u66f4\u9ad8\u8d28\u91cf\u7684\u547c\u53eb\u529f\u80fd\u4ee5\u53ca\u4ece\u5355\u4e2a\u76f4\u89c2\u95e8\u6237\u7ba1\u7406\u5305\u62ec\u8bbe\u5907\u5728\u5185\u7684\u6240\u6709\u5185\u5bb9Webex Control Hub\u3002<\/p>\n<h2>\u63a5\u4e0b\u6765\uff1f<\/h2>\n<p>\u4e3a\u63d0\u4f9b\u6211\u4eec\u65f6\u5206\u91d1\u7684\u8054\u7edc\u4e2d\u5fc3\u6784\u60f3\uff0c\u7528\u6237\u89c4\u5212\u4e2d\u5fc3\u5c06\u63a5\u7ba1 Cisco Contact Center \u4e1a\u52a1\u90e8\u95e8\u7684\u526f\u603b\u88c1\u517c\u603b\u7ecf\u7406\uff0c\u5e76\u76f4\u63a5\u5411 Amy President \u6c47\u62a5\u3002 \u5f00\u53d1\u516c\u53f8\u662f\u8be5\u516c\u53f8\u548c\u5b89\u7684\u798f\u7279\u5de5\u7a0b\u5b66\u9662\u7814\u7a76\u751f\u3001\u9ad8\u80fd\u80fd\u4ee5\u53ca\u8d35\u516c\u53f8\u7684\u7ecf\u9a8c\u4e30\u5bcc\u7684\u516c\u53f8\u3002 \u51ed\u501f\u5728 AI \u548c\u57fa\u4e8e\u4e91\u7684\u670d\u52a1\u6a21\u578b\u65b9\u9762\u5f3a\u5927\u7684\u6280\u672f\u9886\u5bfc\u8005\u53ca\u7ecf\u9a8c\uff0cModels \u662f\u8ba9 Cisco Contact Center \u4ea7\u54c1\u7ec4\u5408\u672a\u6765\u6210\u4e3a\u7406\u60f3\u7684\u9ad8\u7ba1\u3002<\/p>\n<p>\u6211\u4eec\u5f88\u9ad8\u5174\u80fd\u591f\u5c06 Voicea \u548c CloudCherry \u56e2\u961f\u5f15\u5165 Cisco Collaboration \u7cfb\u5217\uff0c\u4ee5\u53ca\u6211\u4eec\u5728 Cisco Contact Center \u4ea7\u54c1\u7ec4\u5408\u4e2d\u5b9e\u73b0\u7684\u6240\u6709\u6539\u8fdb\uff0c\u4ee5\u5e2e\u52a9\u6211\u4eec\u7684\u5ba2\u6237\u63d0\u4f9b\u4e16\u754c\u7ea7\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<blockquote><p>\u8981\u4e86\u89e3\u6709\u5173 Webex Center \u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u9605\u8bfb\u6211\u4eec\u7684<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">   <strong> \u7535\u5b50\u4e66<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a <\/strong><\/p>\n<ul>\n<li>\u8981\u4e86\u89e3\u6709\u5173 Cisco Contact Center \u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">   <strong>\u7f51\u7ad9<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\"><br \/>\n  <strong>\u5ba3\u5e03\u5168\u65b0\u7684\u5168\u7403\u3001\u53ef\u4f38\u7f29\u548c\u4e91\u6a21\u5f0f Webex Contact Center<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\"><br \/>\n  <strong>\u4e0d\u8981\u8ba9 Contact Center \u6389\u5165\u590d\u6742\u7684\u9677\u9631<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u6295\u8d44\u5229\u7528\u5168\u65b0\u7684\u8fde\u63a5\u3001\u9ad8\u5206\u4f4d\u548c\u4e91\u8054\u7edc\u4e2d\u5fc3\u529f\u80fd\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n","protected":false},"author":5465,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1545,7414],"tags":[],"class_list":["post-388119","post","type-post","status-publish","format-standard","hentry","category-1545","category-7414"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/zh-hans\/\u534f\u4f5c\/\u4e91\u7535\u8bdd\u7cfb\u7edf\/\u5728-cisco-contact-center-2019-\u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"Cisco \u6295\u8d44\u5229\u7528\u5168\u65b0\u7684\u8fde\u63a5\u3001\u9ad8\u5206\u4f4d\u548c\u4e91\u8054\u7edc\u4e2d\u5fc3\u529f\u80fd\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/zh-hans\/\u534f\u4f5c\/\u4e91\u7535\u8bdd\u7cfb\u7edf\/\u5728-cisco-contact-center-2019-\u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-15T14:06:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg\" \/>\n<meta name=\"author\" content=\"Mark Straton\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Straton\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/\"},\"author\":{\"name\":\"Mark Straton\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/fdb135d0ca30cc494b9085f90190ede2\"},\"headline\":\"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\",\"datePublished\":\"2019-10-15T14:06:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/\"},\"wordCount\":98,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/alln-extcloud-storage.cisco.com\\\/ciscoblogs\\\/5da47a76580be.jpg\",\"articleSection\":[\"\u4e91\u7535\u8bdd\u7cfb\u7edf\",\"\u534f\u4f5c\"],\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/\",\"name\":\"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c | Welcome to the Video Conferencing Hub\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/alln-extcloud-storage.cisco.com\\\/ciscoblogs\\\/5da47a76580be.jpg\",\"datePublished\":\"2019-10-15T14:06:07+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/fdb135d0ca30cc494b9085f90190ede2\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/#breadcrumb\"},\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/#primaryimage\",\"url\":\"https:\\\/\\\/alln-extcloud-storage.cisco.com\\\/ciscoblogs\\\/5da47a76580be.jpg\",\"contentUrl\":\"https:\\\/\\\/alln-extcloud-storage.cisco.com\\\/ciscoblogs\\\/5da47a76580be.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/%e5%8d%8f%e4%bd%9c\\\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\\\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Welcome to the Video Conferencing Hub\",\"description\":\"Webex\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-CN\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/fdb135d0ca30cc494b9085f90190ede2\",\"name\":\"Mark Straton\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0d73e11152ea49f417fe8a2cfd40be132fb233bf787b93775bb5792007128d94?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0d73e11152ea49f417fe8a2cfd40be132fb233bf787b93775bb5792007128d94?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0d73e11152ea49f417fe8a2cfd40be132fb233bf787b93775bb5792007128d94?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Mark Straton\"},\"description\":\"Mark Straton lead the global product marketing for Webex by Cisco, including calling, messaging, meetings, team collaboration, video, telephones, headsets and contact centers.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/markstraton\\\/\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/contributors\\\/markstraton\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c | Welcome to the Video Conferencing Hub","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/zh-hans\/\u534f\u4f5c\/\u4e91\u7535\u8bdd\u7cfb\u7edf\/\u5728-cisco-contact-center-2019-\u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\/","og_locale":"zh_CN","og_type":"article","og_title":"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c | Welcome to the Video Conferencing Hub","og_description":"Cisco \u6295\u8d44\u5229\u7528\u5168\u65b0\u7684\u8fde\u63a5\u3001\u9ad8\u5206\u4f4d\u548c\u4e91\u8054\u7edc\u4e2d\u5fc3\u529f\u80fd\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002","og_url":"https:\/\/blog.webex.com\/zh-hans\/\u534f\u4f5c\/\u4e91\u7535\u8bdd\u7cfb\u7edf\/\u5728-cisco-contact-center-2019-\u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\/","og_site_name":"Welcome to the Video Conferencing Hub","article_published_time":"2019-10-15T14:06:07+00:00","og_image":[{"url":"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg","type":"","width":"","height":""}],"author":"Mark Straton","twitter_misc":{"\u4f5c\u8005":"Mark Straton"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/"},"author":{"name":"Mark Straton","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/fdb135d0ca30cc494b9085f90190ede2"},"headline":"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c","datePublished":"2019-10-15T14:06:07+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/"},"wordCount":98,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/#primaryimage"},"thumbnailUrl":"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg","articleSection":["\u4e91\u7535\u8bdd\u7cfb\u7edf","\u534f\u4f5c"],"inLanguage":"zh-CN","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/","url":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/","name":"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c | Welcome to the Video Conferencing Hub","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/#primaryimage"},"thumbnailUrl":"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg","datePublished":"2019-10-15T14:06:07+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/fdb135d0ca30cc494b9085f90190ede2"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/#breadcrumb"},"inLanguage":"zh-CN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/"]}]},{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/#primaryimage","url":"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg","contentUrl":"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/zh-hans\/%e5%8d%8f%e4%bd%9c\/%e4%ba%91%e7%94%b5%e8%af%9d%e7%b3%bb%e7%bb%9f\/%e5%9c%a8-cisco-contact-center-2019-%e5%b9%b4%e5%8f%8a%e4%bb%a5%e5%90%8e%e7%9a%84%e8%ae%a4%e8%af%81%e4%b8%ad%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/zh-hans\/"},{"@type":"ListItem","position":2,"name":"\u5728 Cisco Contact Center 2019 \u5e74\u53ca\u4ee5\u540e\u7684\u8ba4\u8bc1\u4e2d\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Welcome to the Video Conferencing Hub","description":"Webex","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-CN"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/fdb135d0ca30cc494b9085f90190ede2","name":"Mark Straton","image":{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/secure.gravatar.com\/avatar\/0d73e11152ea49f417fe8a2cfd40be132fb233bf787b93775bb5792007128d94?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0d73e11152ea49f417fe8a2cfd40be132fb233bf787b93775bb5792007128d94?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0d73e11152ea49f417fe8a2cfd40be132fb233bf787b93775bb5792007128d94?s=96&d=wp_user_avatar&r=g","caption":"Mark Straton"},"description":"Mark Straton lead the global product marketing for Webex by Cisco, including calling, messaging, meetings, team collaboration, video, telephones, headsets and contact centers.","sameAs":["https:\/\/www.linkedin.com\/in\/markstraton\/"],"url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/markstraton\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/388119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5465"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=388119"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/388119\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=388119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=388119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=388119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}