{"id":388279,"date":"2020-01-08T10:22:59","date_gmt":"2020-01-08T18:22:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e6%8c%89%e9%9c%80%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%9a-%e5%b0%86-contact-center-%e7%a7%bb%e5%8a%a8%e5%88%b0%e4%ba%91%e7%9a%84%e6%9c%80\/"},"modified":"2020-01-08T10:22:59","modified_gmt":"2020-01-08T18:22:59","slug":"%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e6%8c%89%e9%9c%80%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%9a-%e5%b0%86-contact-center-%e7%a7%bb%e5%8a%a8%e5%88%b0%e4%ba%91%e7%9a%84%e6%9c%80","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%8a%a0%e5%85%a5%e6%88%91%e4%bb%ac%e7%9a%84%e6%8c%89%e9%9c%80%e7%bd%91%e7%bb%9c%e7%a0%94%e8%ae%a8%e4%bc%9a%ef%bc%9a-%e5%b0%86-contact-center-%e7%a7%bb%e5%8a%a8%e5%88%b0%e4%ba%91%e7%9a%84%e6%9c%80\/","title":{"rendered":"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5"},"content":{"rendered":"

\u5c06\u5185\u90e8\u7f72\u547c\u53eb\u4e2d\u5fc3\u8f6c\u5411\u4e91\u5c06\u5e26\u6765\u5de8\u5927\u7684\u6210\u957f\u548c\u521b\u65b0\u673a\u9047\u3002 \u6709\u4e9b\u4f01\u4e1a\u6709\u63a5\u8fd1\u4e14\u957f\u671f\u79fb\u81f3\u4e91\u7aef\u7684\u8ba1\u5212\u3002 \u00a0\u6839\u636e\u6211\u4eec\u8fd1\u671f\u7684\u5168\u7403\u8c03\u67e5\uff0c62% \u7684\u8054\u7edc\u4e2d\u5fc3\u7ba1\u7406\u4eba\u5458\u8ba1\u5212\u672a\u6765 18 \u4e2a\u6708\u5185\u4f7f\u7528\u4e91\u8054\u7edc\u4e2d\u5fc3\u3002 \u800c\u4ed6\u4eec\u9009\u62e9\u8fd9\u6837\u505a\u7684\u4e09\u4e2a\u6700\u7406\u7531\u5c31\u662f\u7ba1\u7406\u65b9\u4fbf\u3001\u89c4\u6a21\u3001\u8f6f\u4ef6\u8d27\u5e01\u4ee5\u53ca\u6301\u7eed\u63d0\u4f9b\u529f\u80fd\u3002\u00a0
\n \u4ec0\u4e48\u662f\u4e91\u8054\u7edc\u4e2d\u5fc3\uff1f<\/a>
\n<\/strong><\/p>\n

\u8fd9\u4e9b\u53ea\u662f\u4e91\u6280\u672f\u4e3a\u4f01\u4e1a\u5e26\u6765\u5f88\u591a\u597d\u5904\u7684\u4e00\u90e8\u5206\uff0c\u5305\u62ec\u7075\u6d3b\u6027\u3001\u5b89\u5168\u6027\u3001\u6210\u672c\u4e0e\u8fd0\u8425\u6210\u672c\u3001IT <\/em> \u6548\u7387\uff0c\u4ee5\u53ca\u8bbf\u95ee\u4ec5\u5728\u4e91\u4e2d\u53ef\u7528\u7684\u521b\u65b0\u6280\u672f\u3002<\/p>\n

\u4f46\u662f\uff0c\u5168\u7403\u53ea\u6709 15% \u7684\u8054\u7edc\u4e2d\u5fc3\uff0c\u4ee5\u53ca\u8d85\u8fc7 250 \u540d\u4ee3\u7406\u7684\u6240\u6709\u5927\u578b\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684 9% \u5df2\u8f6c\u6362\u5230\u4e91\u3002 \u8fd9\u4e9b\u4f4e\u53f7\u7801\u540e\u9762\u662f\u4ec0\u4e48\uff1f<\/p>\n


\n \u5b9e\u7528\u3001\u72ec\u5230\u7684\u65b9\u6cd5<\/strong> <\/span> \u60a8\u5f88\u53ef\u80fd\u65e0\u6cd5\u9009\u62e9\u73b0\u6709\u8054\u7edc\u4e2d\u5fc3\u57fa\u7840\u7ed3\u6784\u6295\u8d44\u3002 \u8fd9\u6709\u98ce\u9669\u3001\u6602\u8d35\u4e14\u5bf9\u60a8\u7684\u4e1a\u52a1\u548c\u60a8\u7684\u5ba2\u6237\u9020\u6210\u4e25\u91cd\u5e72\u6270\u3002<\/p>\n

Cisco \u4ee5\u5b9e\u9645\u7684\u65b9\u5f0f\u5e2e\u52a9\u5ba2\u6237\u5b8c\u6210\u8fd9\u4e00\u91cd\u8981\u8f6c\u53d8\u3002 \u8fd9\u662f\u4e00\u9879\u72ec\u4e00\u65e0\u4e8c\u7684\u4f18\u70b9\uff0c\u6211\u4eec\u7684\u5ba2\u6237\u53ef\u4ee5\u5229\u7528\u6280\u672f\uff08\u4f8b\u5982\uff0c\u667a\u80fd\u3001\u673a\u5668\u5b66\u4e60\u3001\u81ea\u7136\u8bed\u8a00\u5904\u7406\u3001\u4e91\u6570\u636e\u5206\u6790\u7b49\uff09\u548c\u5229\u7528\u672c\u5730\u8054\u7edc\u4e2d\u5fc3\u6295\u8d44\uff0c\u4ece\u800c\u521b\u5efa\u66f4\u597d\u7684\u4ee3\u7406\u548c\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n

\u5173\u6ce8\u5ea6\u5c06\u98ce\u9669\u964d\u81f3\u6700\u4f4e<\/strong> \u53ca\u5e72\u6270\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3\u662f\u4f01\u4e1a\u4e2d\u6700\u5177\u4e92\u8fde\u6027\u7684\u5e94\u7528\u7a0b\u5e8f\u4e4b\u4e00\uff0c\u4e0e\u591a\u7cfb\u7edf\u8fdb\u884c\u6570\u5341\u6b21\u96c6\u6210\u3002 \u5b83\u662f\u591a\u7ebf\u7a0b\u7684\uff0c\u9ad8\u5ea6\u4f9d\u8d56\u4e8e\u4e0e\u5ba2\u6237\u4e4b\u95f4\u7684\u53ef\u9760\u5b9e\u65f6\u901a\u4fe1\u3002 \u4e8b\u5b9e\u4e0a\uff0c\u8fd9\u662f\u4f17\u591a\u5ba2\u6237\u5c1a\u672a\u5c06\u8054\u7edc\u4e2d\u5fc3\u79fb\u5165\u4e91\u7aef\u7684\u539f\u56e0\u4e4b\u4e00\u3002 \u6211\u4eec\u7684\u5168\u7403\u8c03\u67e5\u663e\u793a\u8fd9\u79cd\u52a8\u6001\u7684\u4e3b\u8981\u539f\u56e0\u5c31\u662f\u6f5c\u5728\u7684\u4e1a\u52a1\u5e72\u6270\uff0c\u5bf9\u4e8e\u8f83\u5927\u7684\u8054\u7edc\u4e2d\u5fc3\u5c24\u5176\u5982\u6b64\u3002<\/p>\n

\u8003\u8651\u4ee3\u7406\u684c\u9762\uff08\u4f5c\u4e3a\u5ba2\u6237\u670d\u52a1\u5e94\u7528\u7a0b\u5e8f\u7684\u7126\u70b9\uff09\u4e0a\u6267\u884c\u7684\u6240\u6709\u64cd\u4f5c\u3002\u00a0 \u8bf7\u6ce8\u610f\u4e91\u8f6c\u6362\u5c06\u5982\u4f55\u5f71\u54cd\u60a8\u7684\u5ba2\u670d\u6709\u6548\u548c\u53ca\u65f6\u670d\u52a1\u4e8e\u5ba2\u6237\u7684\u80fd\u529b\uff0c\u8fd9\u4e00\u70b9\u81f3\u5173\u91cd\u8981\u3002 \u5982\u679c\u6ca1\u6709\u8003\u8651\u4ee3\u7406\u7684\u4f53\u9a8c\uff0c\u6210\u672c\u53ca\u98ce\u9669\u53ef\u80fd\u4f1a\u5f88\u9ad8\u3002 \u6211\u4eec\u7684\u8c03\u67e5\u663e\u793a\u6bcf\u4e2a\u4ee3\u7406\u4e0a\u7ebf\u7684\u5e73\u5747\u6210\u672c\u5728 10000 \u5230 20000 \u7f8e\u5143\u4e4b\u95f4\uff0c\u800c\u52a0\u5165\u4ee3\u7406\u7684\u5e73\u5747\u65f6\u95f4\u4e3a 2-4 \u5468\u3002 \u521b\u5efa\u4e91\u8054\u7edc\u4e2d\u5fc3\u4e1a\u52a1\u6848\u4f8b\u65f6\u901a\u5e38\u4e0d\u4f1a\u8003\u8651\u8fd9\u4e9b\u52a8\u6001\u3002<\/p>\n


\n \u5982\u4f55\u83b7\u53d6\uff1f<\/strong>
\n<\/span><\/p>\n

\u5982\u679c\u4e91\u662f\u8054\u7edc\u4e2d\u5fc3\u7684\u76ee\u6807\uff0c\u5e94\u91c7\u53d6\u4e00\u4e9b\u5207\u5b9e\u53ef\u884c\u7684\u6b65\u9aa4\u3002
\n \u548c\u6211\u4e00<\/u> <\/a> \u8d77\u53c2\u52a0\u8fd9\u9879\u6df1\u5165\u7814\u8ba8\u4f1a\uff0c\u63a2\u7d22\u6700\u4f73\u505a\u6cd5\uff0c\u6700\u5927\u5316\u8054\u7edc\u4e2d\u5fc3\u6295\u8d44\u7684\u4ef7\u503c\uff0c\u5e76\u4e3a\u60a8\u51c6\u5907\u79fb\u5165\u4e91\u7aef\u540c\u65f6\u6700\u5927\u9650\u5ea6\u5730\u51cf\u5c11\u4e1a\u52a1\u7684\u98ce\u9669\u548c\u5e72\u6270\u3002<\/p>\n

\u7acb\u5373\u52a0\u5165 \u6211\u4eec\u7684<\/u> <\/a>\u7f51\u7edc\u7814\u8ba8\u4f1a\u5e76\u9605\u8bfb \u6211\u4eec\u7684\u7535\u5b50\u4e66<\/a> \uff0c\u4e86\u89e3\u6709\u5173\u4e91\u8054\u7edc\u4e2d\u5fc3\u6700\u65b0\u9769\u65b0\u7684\u8be6\u7ec6\u4fe1\u606f\u3002<\/p><\/blockquote>\n

\u4e86\u89e3\u66f4\u591a\u4fe1\u606f<\/strong> \u6709\u5173\u65b0\u7684\u3001\u5168\u7403\u7684\u3001\u53ef\u4f38\u7f29\u7684\u548c\u57fa\u4e8e Cloud \u7684 Webex Contact Center<\/a> <\/a> \u4e2d\u7684\u65b0\u589e\u529f\u80fd\u3001\u5168\u7403\u7684\u3001\u53ef\u4f38\u7f29\u7684\u548c\u4ee3\u60a8\u4e91\u4e91\u7684\u8054\u7edc\u4e2d\u5fc3\u4e3a\u4ec0\u4e48\u9700\u8981\u8054\u7cfb\u4eba\u4e2d\u5fc3\u4e91\u7684\u4e91\u8bbe\u5907\uff1f \u4f7f\u7528\u7528\u4e8e\u547c\u53eb\u4f53\u7cfb\u7ed3\u6784\u7684 Cisco Webex Edge \u5b9e\u73b0\u60a8\u81ea\u5df1\u7684\u65f6\u95f4\u76ee\u6807<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u4e91\u8054\u7edc\u4e2d\u5fc3\u7684\u5f3a\u5927\u800c\u5207\u5b9e\u53ef\u884c\u7684\u6b65\u9aa4<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[4278],"class_list":["post-388279","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"\n\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5 | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"\u4e91\u8054\u7edc\u4e2d\u5fc3\u7684\u5f3a\u5927\u800c\u5207\u5b9e\u53ef\u884c\u7684\u6b65\u9aa4\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-08T18:22:59+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\"},\"author\":{\"name\":\"Zack Taylor\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/2300e4dc7c67dc5e60bf7fd5056db130\"},\"headline\":\"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5\",\"datePublished\":\"2020-01-08T18:22:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\"},\"wordCount\":12,\"commentCount\":0,\"keywords\":[\"Contact Center as a Service\"],\"articleSection\":[\"\u534f\u4f5c\",\"\u5ba2\u6237\u4f53\u9a8c\"],\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\",\"name\":\"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5 | Welcome to the Video Conferencing Hub\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"datePublished\":\"2020-01-08T18:22:59+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/2300e4dc7c67dc5e60bf7fd5056db130\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/#breadcrumb\"},\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Welcome to the Video Conferencing Hub\",\"description\":\"Webex\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-CN\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/2300e4dc7c67dc5e60bf7fd5056db130\",\"name\":\"Zack Taylor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Zack Taylor\"},\"description\":\"Zack is Senior Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter\u00ae practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/profile\\\/view?id=632082&trk=spm_pic\",\"https:\\\/\\\/x.com\\\/https:\\\/\\\/twitter.com\\\/johnnyzt\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/contributors\\\/zacktaylor\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5 | Welcome to the Video Conferencing Hub","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/","og_locale":"zh_CN","og_type":"article","og_title":"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5 | Welcome to the Video Conferencing Hub","og_description":"\u4e91\u8054\u7edc\u4e2d\u5fc3\u7684\u5f3a\u5927\u800c\u5207\u5b9e\u53ef\u884c\u7684\u6b65\u9aa4","og_url":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/","og_site_name":"Welcome to the Video Conferencing Hub","article_published_time":"2020-01-08T18:22:59+00:00","author":"Zack Taylor","twitter_misc":{"\u4f5c\u8005":"Zack Taylor"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/"},"author":{"name":"Zack Taylor","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/2300e4dc7c67dc5e60bf7fd5056db130"},"headline":"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5","datePublished":"2020-01-08T18:22:59+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/"},"wordCount":12,"commentCount":0,"keywords":["Contact Center as a Service"],"articleSection":["\u534f\u4f5c","\u5ba2\u6237\u4f53\u9a8c"],"inLanguage":"zh-CN","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/","url":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/","name":"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5 | Welcome to the Video Conferencing Hub","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"datePublished":"2020-01-08T18:22:59+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/2300e4dc7c67dc5e60bf7fd5056db130"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/#breadcrumb"},"inLanguage":"zh-CN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/zh-hans\/"},{"@type":"ListItem","position":2,"name":"\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Welcome to the Video Conferencing Hub","description":"Webex","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-CN"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/2300e4dc7c67dc5e60bf7fd5056db130","name":"Zack Taylor","image":{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","caption":"Zack Taylor"},"description":"Zack is Senior Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter\u00ae practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.","sameAs":["https:\/\/www.linkedin.com\/profile\/view?id=632082&trk=spm_pic","https:\/\/x.com\/https:\/\/twitter.com\/johnnyzt"],"url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/zacktaylor\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/388279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5430"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=388279"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/388279\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=388279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=388279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=388279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}