{"id":388303,"date":"2020-01-21T05:45:26","date_gmt":"2020-01-21T13:45:26","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/cisco-%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e4%b8%ad%e7%9a%84%e6%99%ba%e8%83%bd%e7%bf%bb%e8%af%91%e6%9c%8d%e5%8a%a1%e4%bd%bf%e7%94%a8%e6%a1%88%e4%be%8b\/"},"modified":"2020-01-21T05:45:26","modified_gmt":"2020-01-21T13:45:26","slug":"cisco-%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e4%b8%ad%e7%9a%84%e6%99%ba%e8%83%bd%e7%bf%bb%e8%af%91%e6%9c%8d%e5%8a%a1%e4%bd%bf%e7%94%a8%e6%a1%88%e4%be%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/cisco-%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e4%b8%ad%e7%9a%84%e6%99%ba%e8%83%bd%e7%bf%bb%e8%af%91%e6%9c%8d%e5%8a%a1%e4%bd%bf%e7%94%a8%e6%a1%88%e4%be%8b\/","title":{"rendered":"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b"},"content":{"rendered":"


\n \u667a\u80fd\u667a\u80fd\u548c\u7ffb\u8bd1\u670d\u52a1<\/span>
\n<\/strong><\/h2>\n

\u4e16\u754c\u6b63\u5728\u53d1\u5c55\u4e2d;\u56e0\u6b64\uff0c\u968f\u7740\u4e1a\u52a1\u7684\u65e5\u76ca\u5168\u7403\u5316\uff0c\u73b0\u6709\u7684\u8bed\u8a00\u969c\u788d\u8981\u6c42\u8de8\u7eb5\u5411\u5e02\u573a\u91c7\u7528\u65b0\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u7279\u522b\u662f\u5728\u4e0e\u516c\u53f8\u4ee5\u81f3\u6d88\u8d39\u8005\u4ea4\u6613\u65f6\u3002<\/p>\n

\u62e5\u6709 24 \u79cd\u8bed\u8a00\u7684\u6b27\u6d32\u80af\u5b9a\u7ed9\u5728\u8054\u76df\u5404\u4e2a\u56fd\u5bb6\u63d0\u4f9b\u670d\u52a1\u7684\u516c\u53f8\u5e26\u6765\u989d\u5916\u7684\u6311\u6218\u3002\u8003\u8651\u5230\u6b27\u6d32\u5927\u9646\u4f7f\u7528\u7684\u8bed\u8a00\u8d85\u8fc7 200 \u79cd\u8bed\u8a00\uff0c\u8fd9\u4e00\u70b9\u5df2\u5927\u6709\u5f71\u54cd\u3002<\/p>\n

\u8bed\u8a00\u969c\u788d \u6beb\u65e0\u7591\u95ee\u5730\u589e\u52a0\u4e86\u56fd\u9645\u4e1a\u52a1\u7684\u590d\u6742\u6027\uff0c\u800c\u5f53\u6211\u4eec\u8003\u8651 Contact Centers<\/strong> \u548c\u4ed6\u4eec\u5728\u4f01\u4e1a\u5230\u6d88\u8d39\u8005\u670d\u52a1\u4e2d\u63d0\u4f9b\u9ad8\u8d28\u91cf\u5ba2\u6237\u4f53\u9a8c\u65f6\uff0c\u8fd9\u4e00\u70b9\u5c24\u5176\u5982\u6b64\u3002 \u5728\u4f01\u4e1a\u5230\u4f01\u4e1a\u671f\u95f4\uff0c\u5b58\u5728\u4e8b\u5b9e\u4e0a\u7684\u56fd\u9645\u8bed\u8a00\uff0c\u5373\u82f1\u8bed\u3002 \u5982\u679c\u6d89\u53ca\u6d88\u8d39\u8005\uff0c\u5219\u4e0d\u518d\u662f\u4e00\u79cd\u9009\u62e9 -\u516c\u53f8\u5fc5\u987b\u5904\u7406\u56fd\u5bb6\/\u5730\u533a\u8bf4\u51fa\u7684\u4f17\u591a\u8bed\u8a00\u3002<\/p>\n


\n \u7f29\u5c0f\u547c\u53eb\u4e2d\u5fc3\u5dee\u8ddd<\/span>
\n<\/strong><\/h2>\n

\u968f\u7740\u65b0\u4e00\u4ee3\u6d88\u8d39\u8005\u5728\u547c\u53eb\u8054\u7edc\u4e2d\u5fc3\u65f6\u7528\u6bcd\u4eb2\u7684\u8bed\u8a00\u8bf4\u8bdd\uff0c\u7ffb\u8bd1\u95ee\u9898\u4e0d\u4f1a\u5f88\u5feb\u6d88\u5931\u3002 \u7531\u4e8e\u4eba\u5458\u4e0d\u65ad\u589e\u591a\uff0c\u6211\u4eec\u751a\u81f3\u9884\u8ba1\u8be5\u95ee\u9898\u53ef\u80fd\u4f1a\u8fdb\u4e00\u6b65\u9762\u4e34\u6311\u6218\u3002 \u5728 2017 \u5e74 240 \u4e07\u4ece\u975e\u6b27\u76df\u56fd\u5bb6\u8fdb\u5165\u6b27\u76df\uff0c2018 \u5e74 1 \u6708 1 \u65e5\uff0c\u5728\u6b27\u76df\u751f\u6d3b 5.124 \u4ebf\u4eba\u7684 2230 \u4e07\u4eba\u4e2d\uff0c\u5171\u6709 2230 \u4e07\u4eba\uff084.4%\uff09\u662f\u975e EU \u5141\u8bb8\u4f7f\u7528*<\/p>\n

\u867d\u7136\u8fd9\u4e9b\u65b0\u7684\u7a7a\u95f4\u5c06\u5b66\u4e60\u672c\u5730\u8bed\u8a00\uff0c\u4f46\u4ed6\u4eec\u9700\u8981\u8bbf\u95ee\u670d\u52a1\uff0c\u5c24\u5176\u662f\u516c\u5171\u670d\u52a1\uff0c\u8fd9\u975e\u5e38\u56f0\u96be\uff0c \u7279\u5b9a\u5bf9\u4e8e\u516c\u5171\u7ba1\u7406\u3002 \u5728\u8bed\u8a00\u5904\u7406\u4e2d\uff0cContact Center \u53ef\u80fd\u8ba9\u4f7f\u7528\u591a\u8bed\u8a00\u4ee3\u7406\u6216\u66f4\u591a\u4ee3\u7406\u9762\u4e34\u8fd9\u4e9b\u95ee\u9898\u3002 \u4f46\u662f\uff0c\u8fd9\u4e00\u70b9\u5df2\u76f8\u5f53\u660e\u786e\uff0c\u8981\u4e0d\u662f\u6700\u4f73\u89e3\u51b3\u65b9\u6848\uff0c\u4e14\u76f8\u5173\u6210\u672c\u4e0d\u53ef\u5ffd\u7565\u3002<\/p>\n

\u9664\u6b64\u4e4b\u5916\uff0c\u6211\u4eec\u5e76\u975e\u5728\u8bf4\u652f\u6301\u4e24\u5230\u4e09\u79cd\u4e0d\u540c\u7684\u8bed\u8a00\uff0c\u800c\u662f\u5927\u91cf\u4f7f\u7528\u591a\u79cd\u8bed\u8a00;\u8981\u63cf\u8ff0\u6b64\u7c7b\u6a21\u578b\u7684\u590d\u6742\u6027 \uff0c\u8bf7\u8003\u8651\u4ece WorkForce \u7ba1\u7406\u548c<\/strong> \u4f18\u5316\u65b9\u9762\u5411\u6b27\u6d32\u8054\u7edc\u4e2d\u5fc3\u670d\u52a1\u5e26\u6765\u7684\u6311\u6218<\/strong>\u3002 \u5728\u63d0\u4f9b\u4ee4\u4eba\u611f\u5230\u6ee1\u610f\u7684\u5ba2\u6237\u4f53\u9a8c\u65f6\uff0c\u8fd9\u4e0d\u4ec5\u4ec5\u662f\u4e00\u5929\u3001\u4e00\u5468\u548c\u4e00\u5468\u4e2d\u6211\u4eec\u6bcf\u4e00\u5c0f\u65f6\u9700\u8981\u7684\u4ee3\u7406\u4eba\u6570\uff0c\u800c\u662f\u800c\u662f\u8bf4\u660e\u4ed6\u4eec\u53ef\u4ee5\u8bf4\u51fa\u591a\u5c11\u4e0d\u540c\u8bed\u8a00 – \u4e00\u79cd\u771f\u6b63\u7684\u7ffb\u8bd1\u3002<\/p>\n


\n \"Cisco
\n<\/a><\/p>\n

\u00a0<\/p>\n


\n \u5bf9\u591a\u8bed\u8a00\u4ee3\u7406\u65e5\u76ca\u589e\u957f\u7684\u9700\u6c42<\/strong>
\n<\/span><\/h2>\n

\u591a\u8bed\u8a00\u4ee3\u7406\u53ef\u80fd\u5f88\u80fd\u8bf4\u4e24\u5230\u4e09\u79cd\u8bed\u8a00\uff0c\u4f46\u5728\u64b0\u5199\u8fd9\u4e9b\u8bed\u8a00\u65f6\u5374\u4e0d\u9700\u8981\uff0c\u8fd9\u4e00\u70b9\u4e5f\u65f6\u5e38\u53d1\u751f\u3002 \u56e0\u6b64\uff0c\u6570\u5b57\u8054\u7edc\u4e2d\u5fc3\u6240\u9762\u4e34\u7684\u6311\u6218 \u4e5f\u66f4\u9ad8<\/strong>\u3002<\/p>\n

\u8bed\u97f3\u6280\u672f\u548c\u81ea\u7136\u8bed\u8a00 \u7406\u89e3\uff08NLU<\/strong> \uff09\u7684\u6700\u65b0\u53d1\u5c55\u53ef\u5c06\u5f53\u524d\u7684\u6311\u6218\u8f6c\u53d8\u4e3a\u65b0\u7684\u673a\u9047\u3002 \u4e0e Cisco Intelligence Contact Centers \u96c6\u6210\u7684 <\/a>\u667a\u80fd\u667a\u80fd\u53ef\u4ee5\u89e3\u51b3\u4e0a\u8ff0\u4e1a\u52a1\u95ee\u9898\u3002 \u4f8b\u5982\uff0c\u6570\u5b57 Cisco \u63a8\u52a8 \u8054\u7edc\u4e2d\u5fc3\u53ef\u4ee5\u5229\u7528 Google AI DialogFlow<\/strong> \u529f\u80fd\u63d0\u4f9b\u804a\u5929\u7ffb\u8bd1\u534f\u52a9<\/em>\u670d\u52a1\uff0c\u4ece”Contact Center Work Force \u4f18\u5316\u7b49\u5f0f”\u4e2d\u5b8c\u5168\u6d88\u9664\u8bed\u8a00\u590d\u6742\u6027\u548c\u6210\u672c\u3002 \u8ba9\u6211\u4eec\u5728\u4e0b\u9762\u7684\u6982\u5ff5\u9a8c\u8bc1\u793a\u4f8b\u4e2d <\/em> \u4e86\u89e3\u5982\u4f55\u64cd\u4f5c\uff1a<\/p>\n

\u89c2\u770b\u89c6\u9891\uff1a<\/strong><\/p>\n

https:\/\/youtu.be\/kSeaDUxIOSI \u8fd9\u662f\u89c6\u9891\u4e2d\u4f7f\u7528\u7684\u903b\u8f91\u67b6\u6784\u3002<\/p>\n


\n \"Cisco
\n<\/a><\/p>\n

\u6211\u4eec\u53ef\u80fd\u8fd8 <\/em> \u60f3\u8003\u8651\u53e6\u4e00\u4e2a\u4f7f\u7528\u6848\u4f8b\u6765\u9a8c\u8bc1\u6982\u5ff5\uff1a\u4f20\u7edf”\u4ec5\u97f3\u9891”\u578b\u8054\u7cfb\u4e2d\u5fc3\u4f4d\u4e8e\u6d77\u5916\u4e00\u4e2a\u56fd\u5bb6\uff0c\u800c\u5176\u4eba\u5de5\u6210\u672c\u66f4\u4f4e\u5ec9\u3002 \u6709\u4e9b\u4ee3\u7406\u53ef\u4ee5\u8bf4\u51fa\u6240\u9700\u7684\u8bed\u8a00\uff0c\u5373\u4f7f\u4ed6\u4eec\u4e0d\u662f\u6bcd\u4eb2\u3002 \u4f8b\u5982\uff0c\u4f7f\u7528\u5317\u975e\u6d32\u6cd5\u8bed\u7684\u8054\u7edc\u4e2d\u5fc3\u3001Est European Italian \u8054\u7edc\u4e2d\u5fc3\u7b49\u3002<\/p>\n

\u5728\u7c7b\u4f3c\u6b64\u7c7b\u60c5\u51b5\u4e0b\uff0c\u7531 Intelligence Intelligence <\/a> <\/strong>\u63d0\u4f9b\u97f3\u9891\u6587\u5b57\u8bb0\u5f55\u4e0e\u7ffb\u8bd1\u4ee3\u7406\u534f\u52a9\u670d\u52a1\u7684 Cisco \u63d0\u4f9b<\/em> \u97f3\u9891\u6587\u5b57\u8bb0\u5f55\u4e0e\u7ffb\u8bd1\u4ee3\u7406\u534f\u52a9\u670d\u52a1\uff0c\u5e2e\u52a9\u4ee3\u7406\u4ee5\u66f4\u81ea\u7136\u3001\u66f4\u5feb\u901f\u3001\u66f4\u9ad8\u6548\u7684\u65b9\u5f0f\u5904\u7406\u5916\u56fd\u8bed\u8a00\u3002 \u8ba9\u6211\u4eec\u5728\u4e0b\u9762\u7684\u6982\u5ff5\u9a8c\u8bc1\u793a\u4f8b\u4e2d\u4e86\u89e3\u5982\u4f55\u64cd\u4f5c\uff1a<\/p>\n

\u89c2\u770b\u89c6\u9891\uff1a<\/strong><\/p>\n

https:\/\/youtu.be\/lNKWEG5WSDM \u8fd9\u662f\u89c6\u9891\u4e2d\u4f7f\u7528\u7684\u903b\u8f91\u67b6\u6784\u3002<\/p>\n


\n \"
\n<\/a><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

\u501f\u52a9 Contact Center AI \u8f6c\u53d8\u5ba2\u6237\u4f53\u9a8c<\/h2>\n

Contact Center \u4e1a\u52a1\u6b63\u5728\u7ecf\u5386\u4e00\u7cfb\u5217\u7531\u6280\u672f\u9769\u65b0\u3001\u793e\u4f1a\u5efa\u8bbe\u4ee5\u53ca\u5927\u90e8\u5206\u516c\u53f8\u6b63\u5728\u8bc4\u4f30\u7684\u65b0\u6d88\u8d39\u6a21\u5f0f\u6240\u63a8\u52a8\u7684\u4e00\u7cfb\u5217\u91cd\u5927\u6539\u53d8\u3002<\/p>\n

\u4ece\u6280\u672f\u89d2\u5ea6\u6765\u8bf4\uff0c\u6211\u4eec\u51e0\u4e4e\u4e0d\u7591\u5730\u53d1\u73b0\uff0c\u5c0f\u80fd\u7684\u51fa\u73b0\u6b63\u5728\u5c06\u4f20\u7edf\u547c\u53eb\u4e2d\u5fc3\u8f6c\u53d8\u4e3a 2012 \u5e74 7 \u6708 24 \u65e5\u4e4b\u540e\u3002 \u5230\u8fbe\u540e\uff0cIT \u6210\u672c\u6b63\u5728\u8f6c\u53d8\u4e3a\u4e1a\u52a1\u7b56\u7565\u5de5\u5177\uff0c\u7528\u4e8e\u63d0\u9ad8\u5ba2\u6237\u4f53\u9a8c\uff0c\u5b9e\u73b0\u66f4\u9ad8\u7684\u5ba2\u6237\u670d\u52a1\u6c34\u5e73\u548c\u8d28\u91cf\uff0c\u63d0\u9ad8\u4ee3\u7406\u7684\u751f\u4ea7\u529b\uff0c\u751a\u81f3\u5c06\u4f20\u7edf\u89d2\u8272\u8f6c\u53d8\u4e3a\u65b0\u7684\u89d2\u8272\uff1a \u5ba2\u6237\u987e\u95ee\u548c\u987e\u95ee\u3002
\nCisco \u62e5\u6709\u4e00\u5957\u5185\u90e8\u90e8\u7f72\u3001\u6df7\u5408\u548c\u4e91\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u3002 \u8fd9\u6db5\u76d6\u4e86\u6b63\u5728\u8fc1\u79fb\u81f3\u4e91\u548c\u5bf9\u5185\u90e8\u90e8\u7f72\u3001\u6df7\u5408\u548c\u4e91\u89e3\u51b3\u65b9\u6848\u95f4\u901a\u7528\u3001\u5f00\u653e\u5f0f\u3001\u4e00\u81f4\u7684\u4f53\u7cfb\u7ed3\u6784\u7684\u9700\u6c42\uff0c\u8fd9\u4e9b\u89e3\u51b3\u65b9\u6848\u80fd\u591f\u987a\u5229\u8fc7\u6e21\u5230\u73b0\u6709\u5ba2\u6237\u7fa4\uff0c\u540c\u65f6\u5141\u8bb8\u4e00\u81f4\u7684\u9769\u65b0\uff0c\u589e\u52a0\u6570\u5b57\u901a\u9053\u548c\u667a\u80fd\u5316\u3002<\/p>\n

\u5728 Cisco Live \u4e2d\u52a0\u5165\u6211\u7684\u8bfe\u7a0b\uff1a\u00a0https:\/\/www.ciscolive.com\/emea\/learn\/sessions\/content-catalog.html?search=%20PSOCOL-1317#\/#CLEUR<\/p><\/blockquote>\n


\n \"Cisco
\n<\/a><\/p>\n

\u00a0<\/p>\n

\n

\u5728 YouTube<\/strong> \u4e0a\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\u89c6\u9891\uff1a \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence Intelligence\uff1a \u804a\u5929\u7ffb\u8bd1\u534f\u52a9<\/a> SalesConnect \u4e0a\u7684\u89c6\u9891\uff1a \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence Intelligence\uff1a \u804a\u5929\u7ffb\u8bd1\u534f\u52a9<\/a> YouTube \u4e0a\u7684\u89c6\u9891\uff1a \u82f1\u6587\u901a\u8baf\u4e2d\u5fc3 Voice TranscriptionCisco<\/a> \u535a\u5ba2\uff1a \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684 Cisco Intelligence Intelligence\uff1a \u5bf9\u8bdd IVR<\/a> *\u6e90<\/p>\n","protected":false},"excerpt":{"rendered":"

AI \u6b63\u5728\u5c06\u4f20\u7edf\u547c\u53eb\u4e2d\u5fc3\u8f6c\u53d8\u4e3a\u63d0\u4f9b\u4e00\u79cd\u6a21\u5f0f\uff0c\u5373\u8f6c\u53d8\u5982\u4eca\u7684\u591a\u8bed\u8a00\u96be\u9898\uff0c\u4f7f\u8bed\u8a00\u95f4\u7684\u7ffb\u8bd1\u6210\u4e3a\u4e00\u79cd\u7b56\u7565\u3002 <\/p>\n","protected":false},"author":5447,"featured_media":388304,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[8745,4752,12052],"class_list":["post-388303","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-7414","category-1578","tag-8745","tag-4752","tag-12052"],"acf":[],"yoast_head":"\nCisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"AI \u6b63\u5728\u5c06\u4f20\u7edf\u547c\u53eb\u4e2d\u5fc3\u8f6c\u53d8\u4e3a\u63d0\u4f9b\u4e00\u79cd\u6a21\u5f0f\uff0c\u5373\u8f6c\u53d8\u5982\u4eca\u7684\u591a\u8bed\u8a00\u96be\u9898\uff0c\u4f7f\u8bed\u8a00\u95f4\u7684\u7ffb\u8bd1\u6210\u4e3a\u4e00\u79cd\u7b56\u7565\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-21T13:45:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/01\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"876\" \/>\n\t<meta property=\"og:image:height\" content=\"648\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Massimiliano Caranzano\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Massimiliano Caranzano\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/\"},\"author\":{\"name\":\"Massimiliano Caranzano\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/a3e2e6f68b0e305cb4d0ebb6b89e3e13\"},\"headline\":\"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b\",\"datePublished\":\"2020-01-21T13:45:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/\"},\"wordCount\":73,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2020\\\/01\\\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg\",\"keywords\":[\"\u547c\u53eb\u4e2d\u5fc3\u670d\u52a1\",\"\u4eba\u5de5\u667a\u80fd\",\"\u547c\u53eb\u4e2d\u5fc3\u7ba1\u7406\"],\"articleSection\":[\"\u534f\u4f5c\",\"\u5ba2\u6237\u4f53\u9a8c\"],\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/\",\"name\":\"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b | Welcome to the Video Conferencing Hub\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2020\\\/01\\\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg\",\"datePublished\":\"2020-01-21T13:45:26+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/a3e2e6f68b0e305cb4d0ebb6b89e3e13\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/#breadcrumb\"},\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2020\\\/01\\\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg\",\"contentUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2020\\\/01\\\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg\",\"width\":876,\"height\":648},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Welcome to the Video Conferencing Hub\",\"description\":\"Webex\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-CN\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/a3e2e6f68b0e305cb4d0ebb6b89e3e13\",\"name\":\"Massimiliano Caranzano\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-CN\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Massimiliano Caranzano\"},\"description\":\"Massimiliano Caranzano is part of the EMEAR Collaboration team and oversees ecosystem partners and Customer Journey Solutions. Massimiliano has been with Cisco for 22 years working as system engineer in Italy in both Enterprise and Service Providers teams, EMEA consultant, EMEA business development manager, advanced technologies Marketing manager for commercial market in Europe, Advanced Technologies Channel Leader for European and Emerging theatres, head of Collaboration partner organization EUROPE and senior manager in the World Wide Collaboration team. Prior to joining Cisco, Massimiliano spent 2 years in the networking business working for the research center of Telecom Italia and previously was a researcher at University of Genova in the department of Telecommunication and Data networks. Massimiliano has a Bachelor of Science degree in Electronic Engineering from the University of Genova, Italy.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/massimilianocaranzano\\\/\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/zh-hans\\\/contributors\\\/massimilianocaranzano\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b | Welcome to the Video Conferencing Hub","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/","og_locale":"zh_CN","og_type":"article","og_title":"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b | Welcome to the Video Conferencing Hub","og_description":"AI \u6b63\u5728\u5c06\u4f20\u7edf\u547c\u53eb\u4e2d\u5fc3\u8f6c\u53d8\u4e3a\u63d0\u4f9b\u4e00\u79cd\u6a21\u5f0f\uff0c\u5373\u8f6c\u53d8\u5982\u4eca\u7684\u591a\u8bed\u8a00\u96be\u9898\uff0c\u4f7f\u8bed\u8a00\u95f4\u7684\u7ffb\u8bd1\u6210\u4e3a\u4e00\u79cd\u7b56\u7565\u3002","og_url":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/","og_site_name":"Welcome to the Video Conferencing Hub","article_published_time":"2020-01-21T13:45:26+00:00","og_image":[{"width":876,"height":648,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/01\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg","type":"image\/jpeg"}],"author":"Massimiliano Caranzano","twitter_misc":{"\u4f5c\u8005":"Massimiliano Caranzano"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/"},"author":{"name":"Massimiliano Caranzano","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13"},"headline":"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b","datePublished":"2020-01-21T13:45:26+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/"},"wordCount":73,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/01\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg","keywords":["\u547c\u53eb\u4e2d\u5fc3\u670d\u52a1","\u4eba\u5de5\u667a\u80fd","\u547c\u53eb\u4e2d\u5fc3\u7ba1\u7406"],"articleSection":["\u534f\u4f5c","\u5ba2\u6237\u4f53\u9a8c"],"inLanguage":"zh-CN","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/","url":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/","name":"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b | Welcome to the Video Conferencing Hub","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/01\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg","datePublished":"2020-01-21T13:45:26+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#breadcrumb"},"inLanguage":"zh-CN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/"]}]},{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/01\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2020\/01\/Artificial-Intelligence-Use-Cases-for-Translaational-Services-in-Cisco-Contact-Centers-1.jpg","width":876,"height":648},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-translational-services-use-cases-in-cisco-contact-centers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/zh-hans\/"},{"@type":"ListItem","position":2,"name":"Cisco \u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u7ffb\u8bd1\u670d\u52a1\u4f7f\u7528\u6848\u4f8b"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Welcome to the Video Conferencing Hub","description":"Webex","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-CN"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/a3e2e6f68b0e305cb4d0ebb6b89e3e13","name":"Massimiliano Caranzano","image":{"@type":"ImageObject","inLanguage":"zh-CN","@id":"https:\/\/secure.gravatar.com\/avatar\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/078ced4dbe4a375c2be790beb2cd78dc7bbe16f2a60449cf506d416c70a470f5?s=96&d=wp_user_avatar&r=g","caption":"Massimiliano Caranzano"},"description":"Massimiliano Caranzano is part of the EMEAR Collaboration team and oversees ecosystem partners and Customer Journey Solutions. Massimiliano has been with Cisco for 22 years working as system engineer in Italy in both Enterprise and Service Providers teams, EMEA consultant, EMEA business development manager, advanced technologies Marketing manager for commercial market in Europe, Advanced Technologies Channel Leader for European and Emerging theatres, head of Collaboration partner organization EUROPE and senior manager in the World Wide Collaboration team. Prior to joining Cisco, Massimiliano spent 2 years in the networking business working for the research center of Telecom Italia and previously was a researcher at University of Genova in the department of Telecommunication and Data networks. Massimiliano has a Bachelor of Science degree in Electronic Engineering from the University of Genova, Italy.","sameAs":["https:\/\/www.linkedin.com\/in\/massimilianocaranzano\/"],"url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/massimilianocaranzano\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/388303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5447"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=388303"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/388303\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media\/388304"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=388303"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=388303"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=388303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}