{"id":388353,"date":"2020-02-18T11:20:48","date_gmt":"2020-02-18T19:20:48","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/cisco-%e9%80%9a%e8%bf%87%e5%8f%91%e8%a1%8c%e7%89%88-12-5-%e5%b0%86%e4%ba%91%e5%92%8c-ai-%e7%9a%84%e5%8a%9b%e9%87%8f%e5%bc%95%e5%85%a5%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83\/"},"modified":"2020-02-18T11:20:48","modified_gmt":"2020-02-18T19:20:48","slug":"cisco-%e9%80%9a%e8%bf%87%e5%8f%91%e8%a1%8c%e7%89%88-12-5-%e5%b0%86%e4%ba%91%e5%92%8c-ai-%e7%9a%84%e5%8a%9b%e9%87%8f%e5%bc%95%e5%85%a5%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/cisco-%e9%80%9a%e8%bf%87%e5%8f%91%e8%a1%8c%e7%89%88-12-5-%e5%b0%86%e4%ba%91%e5%92%8c-ai-%e7%9a%84%e5%8a%9b%e9%87%8f%e5%bc%95%e5%85%a5%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83\/","title":{"rendered":"Cisco \u901a\u8fc7\u53d1\u884c\u7248 12.5 \u5c06\u4e91\u548c AI \u7684\u529b\u91cf\u5f15\u5165\u8054\u7edc\u4e2d\u5fc3"},"content":{"rendered":"<p>&#8220;\u6211\u9700\u8981\u4e91\u63d0\u4f9b\u7684\u4e1a\u52a1\u7075\u6d3b\u5ea6\u3001\u7075\u6d3b\u6027\u53ca\u65b0\u529f\u80fd\u63d0\u4f9b\u901f\u5ea6\uff0c\u540c\u65f6\u4fdd\u62a4\u6211\u7684\u8054\u7edc\u4e2d\u5fc3\u6295\u8d44\u3002&#8221;<\/p>\n<p>&#8220;\u6211\u9700\u8981\u4f7f\u5ba2\u6237\u548c\u4ee3\u7406\u7684\u4f53\u9a8c\u4fdd\u6301\u73b0\u4ee3\u5316\uff0c\u4fdd\u6301\u7ade\u4e89\u4f18\u52bf\u3002&#8221;<\/p>\n<p>&#8220;\u6211\u9700\u8981\u8f7b\u677e\u8bbf\u95ee\u80fd\u591f\u4e0e\u5185\u5efa\u8054\u7edc\u4e2d\u5fc3\u57fa\u7840\u7ed3\u6784\u65e0\u7f1d\u8854\u63a5\u7684\u4e91 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"> <\/a>\u5e94\u7528\u7a0b\u5e8f&#8221;<\/p>\n<h2><span><br \/>\n  <strong>\u60a8\u719f\u6089\u8fd9\u4e9b\u95ee\u9898\u5417\uff1f <\/strong><br \/>\n<\/span><\/h2>\n<p>\u60a8\u4e0d\u662f\u4e00\u4e2a\u4eba\uff01 \u6211\u4eec\u5168\u7403\u53ca\u5f88\u591a\u884c\u4e1a\u7684\u5ba2\u6237\u90fd\u66fe\u540c\u6211\u4eec\u4e00\u8d77\u5728\u5e73\u8861\u521b\u65b0\u9700\u6c42\u4e0e\u7531\u667a\u80fd\u667a\u80fd\uff08AI\uff09\u652f\u6301\u7684\u4e91\u529f\u80fd\u95f4\u8fdb\u884c\u5e73\u8861\uff0c\u4ece\u800c\u4fdd\u6301\u7ade\u4e89\u4f18\u52bf\uff0c\u540c\u65f6\u6700\u5927\u9650\u5ea6\u5730\u5229\u7528\u672c\u5730\u8054\u7edc\u4e2d\u5fc3\u5728\u4eba\u5458\u3001\u6d41\u7a0b\u548c\u6280\u672f\u65b9\u9762\u7684\u5b9d\u8d35\u6295\u8d44\u3002<\/p>\n<p>\u4ed6\u4eec\u8868\u8fbe\u4e86\u5bf9\u4e00\u4e2a\u5f00\u653e\u3001\u5b89\u5168\u7684\u5e73\u53f0\uff08\u8be5\u5e73\u53f0\u7ed9\u4e88\u5176\u53ef\u9760\u6027\u548c\u4e1a\u52a1\u6301\u7eed\u6027\uff09\u7684\u9700\u6c42\uff0c\u4ee5\u53ca\u6ee1\u8db3\u5176\u4e1a\u52a1\u4e0d\u65ad\u53d8\u5316\u7684\u9700\u6c42\u6240\u9700\u7684\u65b0\u7075\u6d3b\u6027\u3002 \u6b64\u5916\uff0c\u4ed6\u4eec\u6b63\u5728\u5bfb\u627e\u72ec\u7279\u7684\u65b9\u5f0f\u6765\u4e3a\u5458\u5de5\u548c\u5ba2\u6237\u5e26\u6765\u72ec\u4e00\u65e0\u4e8c\u7684\u4f53\u9a8c\uff0c\u8fd9\u4e9b\u4f53\u9a8c\u5c06\u5e26\u6765\u66f4\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u3001\u91cd\u590d\u4e1a\u52a1\u5e76\u63d0\u5347\u8054\u7edc\u4e2d\u5fc3\u7684\u6027\u80fd\u3002<\/p>\n<p>Cisco \u6b63\u5728\u901a\u8fc7\u53d1\u884c\u7248 12.5\uff08\u6211\u4eec\u9002\u7528\u4e8e Unified Contact Center Enterprise\u3001Packaged Contact Center Enterprise\u3001Unified Contact Center Express \u548c Hosted Collaboration Solution for Contact Center \u7684\u6700\u65b0\u8f6f\u4ef6\uff09\u6ee1\u8db3\u8fd9\u4e9b\u9700\u6c42\u3002 \u00a0\u6211\u4eec\u5f15\u5165\u4e86\u4e00 <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\">\u4e9b<\/a> \u6fc0\u52a8\u4eba\u5fc3\u7684\u65b0\u529f\u80fd\uff0c\u8fd9\u4e9b\u529f\u80fd\u65e8\u5728\u7b80\u5316\u60a8\u7ba1\u7406\u8054\u7edc\u4e2d\u5fc3\u3001\u63d0\u9ad8\u4ee3\u7406\u7684\u5de5\u4f5c\u6548\u7387\u5e76\u4e3a\u5ba2\u6237\u521b\u9020\u66f4\u597d\u7684\u4f53\u9a8c\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u65b0\u589e\u529f\u80fd\u4eae\u70b9<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>Webex\u4f53\u9a8c\u7ba1\u7406\uff08\u539f\u540d CloudCherry\uff09\u96c6\u6210\u5728 Cisco \u5ba2\u670d\u684c\u9762\u4e2d\uff0c\u4e3a\u4ee3\u7406\u548c\u4e3b\u7ba1\u5b9e\u65f6\u63d0\u4f9b\u5ba2\u6237\u53cd\u9988\u3001\u4f7f\u7528\u8fc7\u7a0b\u89c1\u89e3\u548c\u53cd\u9988\u6307\u6807\u3002<\/li>\n<li>\u7531 Google Dialogflow \u63d0\u4f9b\u52a8\u529b\u7684\u76f4\u89c2\u5bf9\u8bdd IVR \u53ef\u8f7b\u677e\u5c06\u65b0\u5f0f\u8bed\u97f3\u754c\u9762\u6dfb\u52a0\u5230\u73b0\u6709\u7684\u81ea\u52a9\u670d\u52a1\u9009\u9879\u4e2d\uff0c\u4ece\u800c\u6539\u5584\u7535\u8bdd\u5ba2\u6237\u81ea\u52a9\u670d\u52a1\u4f53\u9a8c\u3002<\/li>\n<li>\u5ba2\u6237\u65c5\u7a0b\u5206\u6790\u5668\u662f\u4e91\u6a21\u5f0f\u7684\u9ad8\u7ea7\u5206\u6790\u62a5\u544a\u89e3\u51b3\u65b9\u6848\uff0c\u73b0\u5728\u53ef\u7528\u4e8e\u6240\u6709\u672c\u5730\u8054\u7edc\u4e2d\u5fc3\u5ba2\u6237\u8bd5\u7528\u3002<\/li>\n<li>\u57fa\u4e8e AI \u7684\u8bed\u97f3\u4f1a\u8bae\u6587\u5b57\u8bb0\u5f55\u53ca\u6458\u8981\u540c\u6837\u53ef\u7528\u4e8e\u8bd5\u7528\uff0c\u4ee5\u63d0\u9ad8\u4ee3\u7406\u7684\u751f\u4ea7\u529b\u3001\u901a\u8bdd\u603b\u7ed3\u548c\u64cd\u4f5c\u9879\u76ee\u7684\u51c6\u786e\u6027\u3002<\/li>\n<li>\u667a\u80fd\u8bb8\u53ef\u63d0\u4f9b\u4e00\u79cd\u7b80\u5355\u3001\u81ea\u52a8\u7684\u65b9\u5f0f\u6dfb\u52a0\/\u6fc0\u6d3b\u65b0\u7684\u8f6f\u4ef6\u8bb8\u53ef\u8bc1\uff0c\u4ee5\u8ddf\u4e0a\u589e\u52a0\u7684\u4ea4\u4e92\u91cf\u3002<\/li>\n<\/ul>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-312485 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\" alt=\"\u6211\u4eec\u5168\u65b0\u7684 AI \u57fa\u4e8e\u4e91\u7684\u5ba2\u6237\u4f53\u9a8c\u89e3\u51b3\u65b9\u6848\u53ef\u901a\u8fc7\u4e24\u4e2a\u65b0\u7684\u5ba2\u670d\u684c\u9762\u5c0f\u5de5\u5177\u4e0e\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3\u96c6\u6210\u3002 \u8be5\u89e3\u51b3\u65b9\u6848\u4f7f\u8054\u7edc\u4e2d\u5fc3\u80fd\u591f\u5229\u7528\u6613\u4e8e\u4f7f\u7528\u7684\u8c03\u67e5\u8bbe\u8ba1\u6765\u6536\u96c6\u5ba2\u6237\u53cd\u9988\" width=\"637\" height=\"358\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\u4e0e Webex Management\uff08\u4e4b\u524d\u5373 CloudCherry\uff09\u96c6\u6210<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u4eec\u5168\u65b0\u7684 AI <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\"><\/a> \u57fa\u4e8e\u4e91\u7684\u5ba2\u6237\u4f53\u9a8c\u89e3\u51b3\u65b9\u6848\u53ef\u901a\u8fc7\u4e24\u4e2a\u65b0\u7684\u5ba2\u670d\u684c\u9762\u5c0f\u5de5\u5177\u4e0e\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3\u96c6\u6210\u3002 \u8be5\u89e3\u51b3\u65b9\u6848\u4f7f\u8054\u7edc\u4e2d\u5fc3\u80fd\u591f\u5229\u7528\u6613\u4e8e\u4f7f\u7528\u7684\u8c03\u67e5\u8bbe\u8ba1\u6765\u6536\u96c6\u5ba2\u6237\u53cd\u9988\u3002\u00a0 \u5728\u83b7\u5f97\u53cd\u9988\u540e\uff0c\u5ba2\u670d\u53ef\u4ee5\u901a\u8fc7\u65b0\u7684\u5ba2\u6237\u4f53\u9a8c\u4f7f\u7528\u5c0f\u5de5\u5177\u5728\u5ba2\u670d\u684c\u9762\u4e0a\u67e5\u770b\u5ba2\u6237\u53cd\u9988\u5206\u6570\uff0c\u4ece\u800c\u5b9e\u65f6\u4e86\u89e3\u5ba2\u6237\u53cd\u9988\u548c\u8fc7\u53bb\u4f7f\u7528\u8fc7\u7a0b\u7684\u4f53\u9a8c\uff0c\u4ece\u800c\u771f\u6b63\u4e86\u89e3\u5ba2\u6237\u7684\u611f\u53d7\u5e76\u4e2a\u6027\u5316\u4e0e\u5ba2\u6237\u7684\u4ea4\u4e92\u3002 \u5ba2\u6237\u4f53\u9a8c\u5206\u6790\u5c0f\u5de5\u5177\u901a\u8fc7\u884c\u4e1a\u6807\u51c6\u6307\u6807\uff08\u5982 NPS\u3001CSAT \u548c CES\uff09\u663e\u793a\u5ba2\u6237\u53cd\u9988\u7684\u6574\u4f53\u8109\u51b2\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u7531 AI \u63d0\u4f9b\u9769\u65b0\u7684\u81ea\u52a9\u670d\u52a1<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u4eec\u7684 Cisco Unified \u5ba2\u6237\u8bed\u97f3\u95e8\u6237\u5229\u7528 Google Dialogflow\uff0c\u5141\u8bb8 AI \u5e26\u6765\u8bed\u97f3\u5230\u6587\u672c\u3001\u57fa\u4e8e NLU \u7684\u610f\u56fe\u68c0\u6d4b\u548c\u6587\u672c\u5230\u8bed\u97f3\u7684\u529f\u80fd\uff0c\u4ece\u800c\u5728\u51cf\u5c11\u7b80\u5355\u800c\u91cd\u590d\u7684\u4efb\u52a1\u4ee3\u7406\u7684\u540c\u65f6\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u6709\u6548\u7684\u5bf9\u8bdd\u81ea\u52a9\u670d\u52a1\u4f53\u9a8c\u3002<\/p>\n<p><strong><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/WebexXMgadget.png\"><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Innovative-AI-Powered-Self-Service.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-312486 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Innovative-AI-Powered-Self-Service.png\" alt=\"\u6211\u4eec\u7684 Cisco Unified \u5ba2\u6237\u8bed\u97f3\u95e8\u6237\u5229\u7528 Google Dialogflow\uff0c\u5141\u8bb8 AI \u5e26\u6765\u57fa\u4e8e\u8bed\u97f3\u5230\u6587\u672c\u3001\u57fa\u4e8e NLU \u7684\u610f\u56fe\u68c0\u6d4b\u548c\u6587\u672c\u8f6c\u8bed\u97f3\u529f\u80fd\uff0c\u4ece\u800c\u4e3a\u5ba2\u6237\u521b\u5efa\u9ad8\u6548\u7684\u5bf9\u8bdd\u81ea\u52a9\u670d\u52a1\u4f53\u9a8c\uff0c\u540c\u65f6\u51cf\u5c11\u7b80\u5355\u800c\u91cd\u590d\u7684\u4efb\u52a1\u4ee3\u7406\u3002\" width=\"583\" height=\"343\" \/><\/a>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u901a\u8fc7\u4e91\u5206\u6790\u63d0\u4f9b\u4e1a\u52a1\u89c1\u89e3<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5ba2\u6237\u65c5\u7a0b\u5206\u6790\u5668\u5c06\u4e91\u5206\u6790\u529f\u80fd\u5f15\u5165\u6240\u6709 Cisco \u672c\u5730\u8054\u7edc\u4e2d\u5fc3\uff0c\u53ef\u63d0\u4f9b\u9ad8\u7ea7\u5f00\u7bb1\u5373\u7528\u62a5\u544a\uff0c\u4e3a\u8054\u7edc\u4e2d\u5fc3\u7ecf\u7406\u63d0\u4f9b\u6765\u81ea\u591a\u4e2a\u8054\u7edc\u4e2d\u5fc3\u90e8\u7f72\u7684\u5386\u53f2\u6570\u636e\uff0c\u4ece\u800c\u751f\u6210\u6574\u4e2a\u4f01\u4e1a\u7684\u7279\u5b9a\u4e1a\u52a1\u89c6\u56fe\u3002\u00a0 \u5b83\u663e\u793a\u8d8b\u52bf\uff0c\u5e2e\u52a9\u4e3b\u7ba1\u786e\u5b9a\u6a21\u5f0f\u5e76\u83b7\u53d6\u7528\u4e8e\u6301\u7eed\u6539\u8fdb\u7684\u89c1\u89e3\uff0c\u8fd8\u5305\u542b\u5df2\u653e\u5f03\u7684\u8054\u7cfb\u4eba\u63a7\u5236\u677f\uff0c\u7528\u4e8e\u8bc6\u522b\u5ba2\u6237\u653e\u5f03\u4f7f\u7528\u8fc7\u7a0b\u7684\u5730\u65b9\uff0c\u4ece\u800c\u91c7\u53d6\u76f8\u5e94\u7684\u4e3b\u52a8\u884c\u52a8\u3002 \u73b0\u5728\u53ef\u7528\u4e8e\u8bd5\u7528\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u8bed\u97f3\u4f1a\u8bae\u526f\u672c<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u4eec\u521b\u5efa\u4e86\u4e00\u4e2a\u65b0\u7684 Cisco <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\">\u5ba2\u670d\u684c\u9762\u5c0f\u5de5\u5177\uff0c\u5b83\u4f7f\u7528\u6211\u4eec\u81ea\u5df1\u7684 Voicea<\/a> AI\uff0c\u5229\u7528\u7cbe\u786e\u7684\u8bed\u97f3\u5230\u6587\u672c\u6280\u672f\u63d0\u4f9b\u5ba2\u670d\u4e0e\u5ba2\u6237\u4e4b\u95f4\u7684\u4e92\u52a8\u7684\u5b8c\u6574\u6587\u5b57\u8bb0\u5f55\u3002 \u8fd9\u9879\u6fc0\u52a8\u4eba\u5fc3\u7684\u65b0\u529f\u80fd\u73b0\u5728\u901a\u8fc7 Cisco Unified \u8054\u7edc\u4e2d\u5fc3 Enterprise \u8fdb\u884c\u73b0\u573a\u8bd5\u7528\uff0c\u53ef\u7b80\u5316\u547c\u53eb\u603b\u7ed3\u5e76\u5e2e\u52a9\u4ee3\u7406\u51c6\u786e\u6355\u6349\u5bf9\u8bdd\u7684\u8be6\u7ec6\u4fe1\u606f\uff0c\u63d0\u9ad8\u547c\u53eb\u8fde\u7eed\u6027\u548c\u4ee3\u7406\u7684\u5de5\u4f5c\u6548\u7387\u3002<strong>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u7b80\u5316\u8bb8\u53ef<\/strong><br \/>\n<\/span><\/h2>\n<p>\u667a\u80fd\u8bb8\u53ef\u4f7f\u8054\u7cfb\u4e2d\u5fc3\u4fdd\u6301\u7075\u6d3b\uff0c\u5feb\u901f\u6dfb\u52a0\/\u6fc0\u6d3b\u65b0\u7684\u8f6f\u4ef6\u8bb8\u53ef\u8bc1\uff0c\u4ee5\u8ddf\u4e0a\u4e0d\u65ad\u5347\u7ea7\u7684\u4ea4\u4e92\u91cf\u3002\u00a0 \u4f7f\u7528 Cisco Smart Software Management 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Enterprise<\/a>\u3002<\/p>\n<blockquote><p>\u8981\u4e86\u89e3\u6709\u5173 Cisco Contact Center \u89e3\u51b3\u65b9\u6848\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee <a href=\"https:\/\/www.cisco.com\/go\/cc\">\u7f51\u7ad9<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong><\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\u4e86\u89e3\u66f4\u591a\u4fe1\u606fCisco Contact Center \u670d\u52a1\u7ec4\u5408\uff1a \u9769\u547d\u6027\u7684\u5ba2\u6237\u548c\u4ee3\u7406\u4f53\u9a8c<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">\u4ecb\u7ecdWebex\u4f53\u9a8c\u7ba1\u7406\uff1a \u7531 AI \u63d0\u4f9b\u529f\u80fd\u7684\u4f53\u9a8c\u5206\u6790\u529f\u80fd\u8f6c\u53d8\u5ba2\u6237\u548c\u4ee3\u7406\u4f53\u9a8c<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\u52a0\u5165\u6211\u4eec\u7684\u6309\u9700\u7f51\u7edc\u7814\u8ba8\u4f1a\uff1a \u5c06 Contact Center \u79fb\u52a8\u5230\u4e91\u7684\u6700\u4f73\u5b9e\u8df5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \u521b\u5efa\u4e86\u76f4\u63a5\u6307\u5411\u4e91\u7684\u8def\u5f84\uff0c\u5e76\u501f\u52a9 AI \u6280\u672f\u63d0\u4f9b\u5f3a\u5927\u7684\u8054\u7edc\u4e2d\u5fc3\u8d85\u7ea7\u4ee3\u7406<\/p>\n","protected":false},"author":5488,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[12020,8150],"class_list":["post-388353","post","type-post","status-publish","format-standard","hentry","category-7414","category-1578","tag-12020","tag-8150"],"acf":[],"yoast_head":"<!-- This site is optimized with 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