{"id":388475,"date":"2019-06-11T09:48:08","date_gmt":"2019-06-11T16:48:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e5%b0%86%e7%8e%b0%e5%ae%9e%e5%bc%95%e5%85%a5%e4%ba%8e%e5%ae%a2%e6%88%b7%e4%b8%ad%e5%bf%83\/"},"modified":"2019-06-11T09:48:08","modified_gmt":"2019-06-11T16:48:08","slug":"%e5%b0%86%e7%8e%b0%e5%ae%9e%e5%bc%95%e5%85%a5%e4%ba%8e%e5%ae%a2%e6%88%b7%e4%b8%ad%e5%bf%83","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%b0%86%e7%8e%b0%e5%ae%9e%e5%bc%95%e5%85%a5%e4%ba%8e%e5%ae%a2%e6%88%b7%e4%b8%ad%e5%bf%83\/","title":{"rendered":"\u5c06\u73b0\u5b9e\u5f15\u5165\u4e8e\u5ba2\u6237\u4e2d\u5fc3"},"content":{"rendered":"<p><strong>\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684\u667a\u80fd\u5316\u3001\u4e91\u5206\u6790\u53ca\u534f\u4f5c\u521b\u5efa\u5ba2\u6237<\/strong>  \u4f53\u9a8c\u60a8\u7684 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/customer-collaboration\/index.html\"><\/a> 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href=\"https:\/\/blogs.cisco.com\/collaboration\/cognitive-contact-center\"><\/a>\uff0c\u6211\u4eec\u7684\u56e2\u961f\u548c\u6211\u5c06\u82b1\u8d39\u4e00\u4e9b\u65f6\u95f4\u4e0e\u6211\u4eec\u7684\u5ba2\u6237\u548c\u5408\u4f5c\u4f19\u4f34\u4e00\u8d77\u5c55\u793a\u6211\u4eec\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u8ba8\u8bba\u6211\u4eec\u7684\u60f3\u6cd5\uff0c\u5e76\u5206\u4eab\u6211\u4eec\u5bf9\u4e8e\u5efa\u7acb\u4e00\u4e2a\u8bbe\u5907\u53ca\u534f\u4f5c\u5f0f\u8054\u7edc\u4e2d\u5fc3\u7684\u542b\u4e49\u7684\u770b\u6cd5\u3002<\/p>\n<h2>Making it Cognitive<\/h2>\n<p>\u901a\u8fc7\u5206\u65f6\u529f\u80fd\uff0c\u6211\u4eec\u53ef\u50cf\u4eba\u4eec\u4e00\u6837\u6b63\u5e38\u4f7f\u7528 0.0\u3002 \u901a\u8fc7\u6d4b\u8bd5\u8bbe\u5907\uff0c\u6211\u4eec\u53ef\u4ee5\u66f4\u597d\u5730\u4e86\u89e3\u5f7c\u6b64\u4ee5\u53ca\u6c9f\u901a\u7684\u590d\u6742\u6027\uff0c\u8bc4\u4f30\u5e76\u505a\u51fa\u5224\u65ad\uff0c\u56e0\u6545\u89e3\u51b3\u95ee\u9898\u53ca\u611f\u8c22\u611f\u8c22\u3002 <a 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Webex\u4e91\u534f\u4f5c\u662f\u6211\u4eec\u7684\u539f\u751f\u4e91\u534f\u4f5c\u54c1\u724c\uff0c\u5176\u53ef\u9760\u6027\u3001\u53ef\u6269\u5c55\u6027\u3001\u5b89\u5168\u6027\u548c\u521b\u65b0\u662f Webex Contact Center \u89e3\u51b3\u65b9\u6848\u7684\u7279\u6027\u3002 \u8fd9\u4e00\u72ec\u4e00\u65e0\u4e8c\u7684\u7ec4\u5408\u4e3a\u6211\u4eec\u7684\u5ba2\u6237\u63d0\u4f9b\u4e86\u4e00\u5957\u5b8c\u6574\u7684\u7edf\u4e00\u534f\u4f5c\u5957\u4ef6\uff0c\u5305\u542b\u547c\u53eb\u3001\u6d88\u606f\u4f20\u9012\u3001\u4f1a\u8bae\u3001\u56e2\u961f\u534f\u4f5c\u3001\u8bbe\u5907\u4ee5\u53ca\u73b0\u5728\u8054\u7cfb\u4e2d\u5fc3\u3002<\/p>\n<p>\u8981\u4e86\u89e3\u6709\u5173\u5f00\u53d1\u516c\u53f8\u534f\u4f5c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/customer-collaboration\/index.html\">\u548c\u8054\u7edc<\/a>  <a href=\"https:\/\/www.ciscolive.com\/us\/learn\/technology-tracks\/collaboration.html\">\u4e2d\u5fc3\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee\u6211\u4eec\u7684 Web 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