{"id":388501,"date":"2019-06-13T09:42:54","date_gmt":"2019-06-13T16:42:54","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e9%80%82%e7%94%a8%e4%ba%8e-webex-contact-center-%e7%9a%84%e6%8f%92%e5%85%a5%e5%92%8c%e6%92%ad%e6%94%be%e4%b8%9a%e5%8a%a1%e5%ba%94%e7%94%a8%e7%a8%8b%e5%ba%8f%e8%bf%9e%e6%8e%a5%e5%99%a8\/"},"modified":"2019-06-13T09:42:54","modified_gmt":"2019-06-13T16:42:54","slug":"%e9%80%82%e7%94%a8%e4%ba%8e-webex-contact-center-%e7%9a%84%e6%8f%92%e5%85%a5%e5%92%8c%e6%92%ad%e6%94%be%e4%b8%9a%e5%8a%a1%e5%ba%94%e7%94%a8%e7%a8%8b%e5%ba%8f%e8%bf%9e%e6%8e%a5%e5%99%a8","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e9%80%82%e7%94%a8%e4%ba%8e-webex-contact-center-%e7%9a%84%e6%8f%92%e5%85%a5%e5%92%8c%e6%92%ad%e6%94%be%e4%b8%9a%e5%8a%a1%e5%ba%94%e7%94%a8%e7%a8%8b%e5%ba%8f%e8%bf%9e%e6%8e%a5%e5%99%a8\/","title":{"rendered":"\u9002\u7528\u4e8e Webex Contact Center 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\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u8bbf\u95ee\u7f51\u7ad9\u5e76\u9605\u8bfb\u6211\u4eec\u7684 <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/solutions\/collaboration\/cisco-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco016873\">\u7535\u5b50\u4e66<\/a>\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CRM \u548c\u7968\u5355\u8fde\u63a5\u5668\u5728\u8054\u7edc\u4e2d\u5fc3\u521b\u5efa\u65e0\u7f1d\u7684\u4ee3\u7406\u548c\u5ba2\u6237\u4f53\u9a8c 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