{"id":388521,"date":"2019-09-05T07:11:27","date_gmt":"2019-09-05T14:11:27","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e4%b8%8d%e8%a6%81%e8%ae%a9-contact-center-%e6%8e%89%e5%85%a5%e5%a4%8d%e6%9d%82%e7%9a%84%e9%99%b7%e9%98%b1\/"},"modified":"2019-09-05T07:11:27","modified_gmt":"2019-09-05T14:11:27","slug":"%e4%b8%8d%e8%a6%81%e8%ae%a9-contact-center-%e6%8e%89%e5%85%a5%e5%a4%8d%e6%9d%82%e7%9a%84%e9%99%b7%e9%98%b1","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%b8%8d%e8%a6%81%e8%ae%a9-contact-center-%e6%8e%89%e5%85%a5%e5%a4%8d%e6%9d%82%e7%9a%84%e9%99%b7%e9%98%b1\/","title":{"rendered":"\u4e0d\u8981\u8ba9 Contact Center \u6389\u5165\u590d\u6742\u7684\u9677\u9631"},"content":{"rendered":"<p>\u9488\u5bf9\u89e3\u51b3\u8ba9\u7528\u6237\u5b89\u5168\u8fd4\u56de\u63d0\u4f9b Ings 13 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\u88ab\u8ba4\u5b9a\u4e3a Ar\u548c Intelligent Contact Center \u5168\u7403\u9886\u5bfc\u8005<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/your-contact-center-agents-journey-plays-acritical-role-in-customer-experience\"><br \/>\n  <strong>\u66f4\u6539\u60a8\u7684 Contact Center\uff1f \u4e00\u5207\u4ece <\/strong>   <b>\u4ee3\u7406\u7684&#8221;\u5206\u6b65&#8221;\u5f00\u59cb<\/b><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-centers-customer-experiences\"><br \/>\n  <strong>\u8c03\u6574\u8054\u7edc\u4e2d\u5fc3\u7684\u672a\u6765\u548c\u5ba2\u6237\u4f53\u9a8c<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u4ece\u5ba2\u6237\u4f53\u9a8c\u4e2d\u6d88\u9664\u590d\u6742\u6027<\/p>\n","protected":false},"author":5430,"featured_media":388522,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[8149,8744,7415,7422,12053,13420,4752,12055,12056,8150,12052,8395,8151,12020,1869,4819,1864,13862,1866,12054,4820,9038],"class_list":{"0":"post-388521","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-7414","8":"category-1578","9":"tag-contactcenter-zh-hans","10":"tag-ccaas-zh-hans","11":"tag-cisco-","14":"tag-13420","15":"tag-4752","16":"tag-12055","17":"tag-12056","18":"tag-8150","19":"tag-12052","20":"tag-8395","21":"tag-8151","22":"tag-12020","23":"tag-1869","24":"tag-4819","25":"tag--zh-hans","26":"tag-13862","27":"tag-1866","28":"tag-12054","30":"tag-9038"},"acf":[],"yoast_head":"<!-- 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A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.","sameAs":["https:\/\/www.linkedin.com\/profile\/view?id=632082&trk=spm_pic","https:\/\/x.com\/https:\/\/twitter.com\/johnnyzt"],"url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/zacktaylor\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/388521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5430"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=388521"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/388521\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media\/388522"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=388521"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=388521"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=388521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}