{"id":388537,"date":"2019-09-09T11:26:01","date_gmt":"2019-09-09T18:26:01","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/contact-centers-%e4%b8%ad%e7%9a%84%e6%99%ba%e8%83%bd%e5%8c%96%e6%99%ba%e8%83%bd%e4%bd%bf%e7%94%a8%e8%bf%87%e7%a8%8b\/"},"modified":"2019-09-09T11:26:01","modified_gmt":"2019-09-09T18:26:01","slug":"contact-centers-%e4%b8%ad%e7%9a%84%e6%99%ba%e8%83%bd%e5%8c%96%e6%99%ba%e8%83%bd%e4%bd%bf%e7%94%a8%e8%bf%87%e7%a8%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/contact-centers-%e4%b8%ad%e7%9a%84%e6%99%ba%e8%83%bd%e5%8c%96%e6%99%ba%e8%83%bd%e4%bd%bf%e7%94%a8%e8%bf%87%e7%a8%8b\/","title":{"rendered":"Contact Centers \u4e2d\u7684\u667a\u80fd\u5316\u667a\u80fd\u4f7f\u7528\u8fc7\u7a0b"},"content":{"rendered":"<p>\u6211\u60f3\u4e0e\u5f00\u53d1\u4eba\u5458\u3001\u5ba2\u6237\u670d\u52a1\u7cfb\u7edf\u96c6\u6210\u5546\u548c\u4e13\u5bb6\u8fdb\u884c\u8ba8\u8bba\uff0c\u5e76\u5206\u4eab\u4e00\u4e9b\u60f3\u6cd5\uff0c\u4ee5\u53ca\u4f17\u591a\u5c06 Intelligence Intelligence \uff08AI\uff09 \u7684\u6240\u6709\u4f5c\u7528\u6fc0\u53d1\u5230\u73b0\u4ee3\u5ba2\u6237\u670d\u52a1\u4f53\u7cfb\u7ed3\u6784\u4e2d\u7684\u53ef\u80fd\u8fc7\u7a0b\u4e4b\u4e00\u3002<\/p>\n<p>\u9996\u5148\uff0c\u8ba9\u6211\u5f3a\u8c03\u4e00\u4e0b Intelligence Intelligence \u7684\u6700\u7ec8\u76ee\u6807\uff1a<\/p>\n<p><em>&#8220;\u667a\u80fd\u667a\u80fd\u662f\u6570\u5b57\u8ba1\u7b97\u673a\u6216\u8ba1\u7b97\u673a\u63a7\u5236\u7684\u673a\u5668\u4eba\u6267\u884c\u4e0e\u667a\u80fd\u4eba\u901a\u5e38\u5173\u8054\u7684\u4efb\u52a1\u7684\u80fd\u529b\u3002&#8221;<\/em><\/p>\n<h2>Contact Center \u4e2d\u7684 AI<\/h2>\n<p>\u5728\u5ba2\u6237\u670d\u52a1 \uff08CC\uff09 \u73af\u5883\u4e2d\uff0c\u4efb\u4f55 AI \u7ec4\u4ef6\u7684\u4e3b\u8981\u76ee\u6807\u4e4b\u4e00\u662f\u652f\u6301\u548c\u534f\u52a9\u4ee3\u7406\u7684\u5de5\u4f5c\uff0c\u751a\u81f3\u53ef\u80fd\u4f1a\u66ff\u6362\u5176\u4e2d\u4e00\u4e9b\u4ee3\u7406\uff0c\u56e0\u6b64\uff0c\u6211\u4eec\u5e94\u8be5\u81ea\u95ee\u5728\u4eca\u5929\u8ddd\u79bb\u8fd9\u4e00\u76ee\u6807\u8fd8\u6709\u591a\u8fdc\uff1f \u8ba9\u6211\u5728\u6b64\u53d1\u5e03 Google \u7684\u6700\u65b0\u6f14\u793a\u6765\u56de\u7b54\uff1a<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=D5VN56jQMWM\">Google \u53cc\u5de5\uff1a \u4eba\u5de5\u667a\u80fd\u3002 \u52a9\u7406\u547c\u53eb\u672c\u5730\u4f01\u4e1a\u8fdb\u884c\u7ea6\u4f1a &#8211; YouTubeseen<\/a>  It\uff1f \u5c3d\u7ba1 Google \u53cc <strong>\u5de5\u8fd8\u5904\u4e8e\u5176\u5f00\u59cb\u9636\u6bb5\uff0c\u4f46\u6211\u8ba4\u4e3a\uff0c\u66f4\u4e3a\u5e7f\u6cdb\u7684\u5e94\u7528\u7a0b\u5e8f\u8303\u56f4\u9690\u85cf\u5728\u4e00\u89d2\uff0c\u800c\u4e14\u6211\u4eec\u8ddd\u79bb\u592a\u8fdc\uff0c\u56e0\u4e3a\u4e00\u4e2a\u88ab AI<\/strong>  <strong><\/strong>\u5f15\u64ce\u63a7\u5236\u7684\u865a\u62df\u5ba2\u670d\u80fd\u591f\u5728\u5f88\u591a\u573a\u5408\u4e2d\u4ee5\u81ea\u7136\u5bf9\u8bdd\u548c\u6d41\u7a0b\u53d6\u4ee3\u771f\u5b9e\u4ee3\u7406\uff0c\u5c31\u50cf\u4eba\u4eec\u4e92\u76f8\u5bf9\u8bdd\u4e00\u6837\u3002<\/p>\n<blockquote>\n<p><em>&#8220;Gartner \u9879\u76ee\uff0c\u5230 2020 \u5e74\uff0c10% \u7684\u4f01\u4e1a\u5230\u6d88\u8d39\u8005\u4e00\u7ea7\u63a5\u6d3d\u8bf7\u6c42\u5c06\u88ab VCA&#8230;\u73b0\u5728\u8fd9\u5df2\u5c11\u4e8e 1%\u3002&#8230;&#8221;<\/em><\/p>\n<\/blockquote>\n<p><strong>Google \u53cc<\/strong>  <strong> <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/cognitive-collaboration-solutions.html?ccid=cc001100\">\u5de5\u81ea\u7136\u6280\u672fCisco\uff08\u63d0\u4f9b <\/a>   <\/strong><strong><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"> \u534f\u4f5c\u89e3\u51b3\u65b9\u6848\uff09\u7b49\u9886\u5148\u7684\u53c2\u4e0e\u8005\u5c06\u80fd\u5c06\u5176 Contact Center<\/a> <\/strong>\u4f53\u7cfb\u7ed3\u6784\u53d8\u4e3a\u4f18\u52bf\u7684\u6709\u8da3\u7684\u4e00\u6761\uff0c\u4e0e Google \u53cc\u5de5\u7684\u5de5\u4f5c\u65b9\u5f0f\u6709\u5173\u3002 \u5b83\u5b9e\u9645\u4e0a\u7531 3 \u4e2a\u6784\u5efa\u57fa\u5757\u7ec4\u6210\uff1a<\/p>\n<ol>\n<li><strong>\u8f93\u5165\u7684\u97f3\u9891\u5c06\u8fdb\u5165\u81ea\u52a8\u8bed\u97f3\u8bc6\u522b \uff08ASR\uff09<\/strong> \u6a21\u5f0f\uff0c\u8be5\u97f3\u9891\u53ef\u8f6c\u6362\u4e3a\u6587\u672c<\/li>\n<li><strong>&#8220;\u91cd\u590d\u6a21\u578b\u6a21\u578b\uff08RNN <\/strong>\uff09&#8221;\u6839\u636e\u8f93\u5165\u6587\u672c\u663e\u793a\u6587\u672c\u7b54\u6848<\/li>\n<li><strong>\u5176\u4ed6\u610f\u89c1\uff0c\u6700\u540e\u662f\u6587\u672c\u8f6c\u8bed\u97f3 \uff08TTS\uff09 \u4f7f\u7528\u8bed\u97f3\u5206\u6d41\u6280\u672f \uff08Wavenet\uff09<\/strong> \u5728\u97f3\u9891\u4e2d\u8f6c\u6362\u7b54\u6848\u3002<\/li>\n<\/ol>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb850f3d25.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-270013 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb850f3d25.png\" alt=\"Contact Centers \u4e2d\u7684\u667a\u80fd\u667a\u80fd\u4f7f\u7528\u8fc7\u7a0b\" width=\"675\" height=\"322\" \/><br \/>\n<\/a>\u5bf9\u4e8e\u5904\u7406\u5ba2\u6237\u5173\u6000\u7684\u5ba2\u6237\uff0c\u6bd4\u8f83\u6e05\u695a\u5730\u8bf4\u660e\u8fd9\u6837\u7684\u4f53\u7cfb\u7ed3\u6784\u5982\u4f55\u5f88\u9002\u5408\u63d0\u4f9b\u7535\u8bdd\u8425\u9500\u6d3b\u52a8\u7684\u51fa\u7ad9\u8054\u7edc\u4e2d\u5fc3\uff1a \u8fd9\u662f Google \u5df2\u7ecf\u5c06\u6280\u672f\u4e0e Google \u52a9\u624b\u7ed3\u5408\u4f7f\u7528\u7684\u5b9a\u4f4d\u3002<\/p>\n<p>\u4e00\u90e8\u5206\u7531\u97f3\u9891\u6362\u7b97\u5668\u63d0\u4f9b\u7684\u524d\u540e\u6587\u672c\u7684\u7f16\u8f91\u529f\u80fd\uff0c\u7cfb\u7edf\u7684\u667a\u80fd\u5316\u4f4d\u4e8e\u91cd\u590d\u8bbe\u5907\u7f51\u7edc \uff08RNN\uff09 \u4e2d\uff0c\u5b83\u53ef\u4ee5\u5206\u6790\u8f93\u5165\u6587\u672c\u548c\u4e0a\u4e0b\u6587\u3001\u4e86\u89e3\u8f93\u5165\u5185\u5bb9\u5e76\u7b80\u5316 \u5b9e\u65f6 \u4e2d\u7684\u6587\u672c\u7b54\u6848\uff0c\u5e76\u53cd\u73b0\u5728\u7684\u884c\u4e3a\u548c\u4eba\u7684\u8fc7\u7a0b\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-270015 alignright\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb9f3dd1a9.png\" alt=\"\" width=\"329\" height=\"222\" \/>CC \u4e2d\u76ee\u524d\u5927\u90e8\u5206\u804a\u5929\u8bb0\u5f55\u751a\u81f3\u4e0d\u63a5\u8fd1\u6b64\u65b9\u6cd5\uff0c\u56e0\u4e3a\u5b83\u4eec\u4e00\u76f4\u5728\u91c7\u7528\u4f20\u7edf\u65b9\u5f0f\u8fdb\u884c\u5bf9\u8bdd\u7ba1\u7406\uff0c\u4f7f\u7528\u67d0\u4e9b\u89c4\u5219\u7ba1\u7406\u6d41\u7a0b\uff0c\u7c7b\u4f3c\u4e8e\u590d\u6742\u7684 IVR\uff0c\u5e76\u4e00\u76f4\u4e0e\u81ea\u7136\u8bed\u8a00\u7684\u590d\u6742\u6027\u8fdb\u884c\u6bd4\u5bf9\u3002 \u5728 AI \u5f00\u53d1\u8005\u4e16\u754c\uff08Rasa Core\uff09\u4e2d\uff0c\u53cc\u5de5\uff08Ororflow\uff09\u6216\u5176\u4ed6\u89e3\u51b3\u65b9\u6848\uff08\u4f8b\u5982\u5f00\u6e90\u793e\u533a\uff09\u91c7\u7528\u5728\u7279\u5b9a\u7684\u60c5\u5883\u4e0b\u6b63\u786e\u8bad\u7ec3\u548c\u8c03\u6574\u7684\u4e91\u6a21\u5f0f\u7f51\u7edc\uff0c\u63d0\u4f9b\u4ee4\u4eba\u96be\u4ee5\u7f6e\u4fe1\u7684\u81ea\u7136\u5bf9\u8bdd\u7ba1\u7406\u3002 RNN \u9700\u8981\u57f9\u8bad\uff0c\u8fd9\u5728\u4f7f\u7528\u5927\u91cf\u7535\u8bdd\u5bf9\u8bdd\u6570\u636e\uff08\u7279\u5b9a\u60c5\u5883\u4e0b\u4f7f\u7528\u5927\u91cf\u7535\u8bdd\u5bf9\u8bdd\u6570\u636e\u4ee5\u53ca\u6765\u81ea\u97f3\u9891\u548c\u5bf9\u8bdd\u5386\u53f2\u8bb0\u5f55\u7684\u529f\u80fd\uff09\u7684\u60c5\u51b5\u4e0b\u8fdb\u884c\u3002<\/p>\n<h2>\u8054\u7edc\u4e2d\u5fc3\u4e2d\u7684 CISCO \u548c AI<\/h2>\n<p>\u4e0a\u8ff0\u6240\u8ff0\u4e00\u4e9b\u72ec\u4e00\u65e0\u4e8c\u7684\u65b9\u6cd5\u4f7f\u8fd9\u4e9b\u4f9b\u5e94\u5546\u7684\u5ba2\u6237\u670d\u52a1\u89e3\u51b3\u65b9\u6848\u80fd\u591f\u91c7\u7528\u8fd9\u4e9b\u89e3\u51b3\u65b9\u6848\uff0c\u5177\u6709\u5f88\u597d\u7684\u521b\u65b0\u6027\u548c\u8ba4\u77e5\u6027\uff0c\u7279\u522b\u662f\u5728\u5b58\u5728\u5e95\u5c42\u3001\u7a33\u5b9a\u53ef\u9760\u7684\u4f53\u7cfb\u7ed3\u6784\u65b9\u6cd5\u4f5c\u4e3a\u57fa\u7840\u65f6\u3002 \u81ea<strong> <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=1936808\">\u53bb\u5e74<\/a><\/strong> \u8d77\uff0cCisco \u5df2\u5ba3\u5e03\u4e0e Google \u5408\u4f5c\uff1a<\/p>\n<p><em>&#8220;\u4e3a\u8054\u7edc\u4e2d\u5fc3\u5ba2\u670d\u63d0\u4f9b\u589e\u5f3a AI \u7684\u534f\u52a9\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u66f4\u5feb\u901f\u3001\u66f4\u597d\u5730\u56de\u7b54\u95ee\u9898\u3002 &#8230;.\u6211\u4eec\u6b63\u5728\u5c06 Google Intelligence Intelligence \uff08AI\uff09 \u6dfb\u52a0\u5230\u6211\u4eec\u7684 Cisco \u5ba2\u6237\u4f7f\u7528\u8fc7\u7a0b\u89e3\u51b3\u65b9\u6848&#8230; Contact Center AI \u662f\u4e00\u79cd\u7b80\u5355\u3001\u5b89\u5168\u3001\u7075\u6d3b\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u5141\u8bb8\u5177\u6709\u6709\u9650\u673a\u5668\u5b66\u4e60\u4e13\u4e1a\u77e5\u8bc6\u7684\u4f01\u4e1a\u5728\u8054\u7edc\u4e2d\u5fc3\u90e8\u7f72 AI\u3002 AI \u4f1a\u81ea\u52a8\u4e3a\u5ba2\u670d\u63d0\u4f9b\u76f8\u5173\u6587\u6863\u6765\u5e2e\u52a9\u6307\u5bfc\u5bf9\u8bdd\u5e76\u4e0d\u65ad\u5b66\u4e60\uff0c\u4ee5\u4fbf\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u63d0\u4f9b\u8d8a\u6765\u8d8a\u591a\u7684\u76f8\u5173\u4fe1\u606f\u3002 Google \u5f3a\u5927\u7684 AI \u529f\u80fd\u4e0e Cisco \u7684\u4f17\u591a\u5168\u7403\u63a5\u89e6\u8303\u56f4\u7684\u7ed3\u5408\u53ef\u5927\u5e45\u6539\u5584\u516c\u53f8\u4e0e\u5ba2\u6237\u4e4b\u95f4\u7684\u4e92\u52a8\u65b9\u5f0f\u3002&#8221;<\/em><\/p>\n<p>\u8fd9\u4e00\u65b0\u7684 AI \u65b0\u8303\u5f0f\u9700\u8981\u66f4\u591a\u601d\u8003\uff1a<\/p>\n<ol>\n<li>\u5927\u90e8\u5206 AI \u6280\u672f\u90fd\u4f7f\u7528 OPEN SOURCE <strong>   <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/cognitive-collaboration-solutions.html?ccid=cc001100\">\uff0c\u56e0\u6b64\u5176\u4ef7\u503c\u5e76\u4e0d\u5728\u4ee3\u7801\u672c\u8eab\u4e2d\uff0c\u800c\u662f\u4f5c\u4e3a\u5546\u4e1a\u89e3\u51b3\u65b9\u6848\u7684\u4e00\u90e8\u5206\u6765\u8fbe\u5230\u5ba2\u6237\u7684\u9700\u6c42\uff0c\u5c24\u5176\u662f\u5728\u5b83\u57fa\u4e8e\u4f53\u7cfb\u7ed3\u6784\u65b9\u6cd5\uff08\u4f8b\u5982 CiscoAis Collaboration\uff09\u65f6\u3002<\/a><br \/>\n<\/strong><\/li>\n<li>\u4e0a\u8ff0\u8981\u70b9\u8fdb\u4e00\u6b65\u88ab\u6784\u5efa\u901a\u7528 AI \u89e3\u51b3\u65b9\u6848\u8fd9\u4e00\u4e8b\u5b9e\u6240\u9a71\u4f7f\uff0c\u56e0\u4e3a\u5b83\u5c06\u59cb\u7ec8\u9700\u8981\u6839\u636e\u5ba2\u6237\u6216\u5176\u4ed6\u5ba2\u6237\u7684\u7279\u5b9a\u73af\u5883\u8fdb\u884c\u5b9a\u5236\u3002 \u4f7f\u7528\u6848\u4f8b\u7684\u53d8\u5316\u548c\u521b\u65b0\u901f\u5ea6\u53ef\u80fd\u6bd4\u79fb\u52a8\u8bbe\u5907\u4e16\u754c\u5feb\uff0c\u6240\u4ee5\u901a\u8fc7\u4f20\u7edf\u7684\u96c6\u4e2d\u5f0f\u7814\u53d1\u5f88\u96be\u7ba1\u7406\u8fd9\u4e00\u70b9\u3002\u8fd9\u66f4\u7b26\u5408\u7531\u5f00\u53d1\u8005\u3001\u7cfb\u7edf\u96c6\u6210\u5546\u548c\u4e1a\u52a1\u4e13\u5bb6\uff08\u4f8b\u5982 Cisco Ecosystems\uff09\u6240\u6784\u5efa <strong>\u7684\u793e\u533a\u65b9\u6cd5<\/strong>\u3002<\/li>\n<li>\u800c\u4e0d\u662f\u5bf9 AI \u8f6f\u4ef6\u8fdb\u884c\u7f16\u7801\uff0c\u800c\u6210\u529f\u56e0\u7d20\u662f Cisco \u7b49\u4f9b\u5e94\u5546\u80fd\u5426\u5229\u7528\u7531\u751f\u6001\u7cfb\u7edf\u5408\u4f5c\u4f19\u4f34\u3001\u7cfb\u7edf\u96c6\u6210\u5546\u548c\u5ba2\u6237\u4e13\u5bb6\u6784\u5efa\u7684\u73af\u5883\u6765\u4e86\u89e3\u548c\u4e30\u5bcc\u6838\u5fc3\u5ba2\u6237\u670d\u52a1\u4f53\u7cfb\u7ed3\u6784\u4ea7\u54c1\u3002<\/li>\n<\/ol>\n<p>\u751f\u6001\u7cfb\u7edf\u5408\u4f5c\u4f19\u4f34\u7684\u53ef\u7528\u6027\u80fd\u591f\u6253\u5305\u7279\u5b9a CONVERSATIONAL \u5f15\u64ce\uff08\u9488\u5bf9\u7279\u5b9a\u60c5\u5883\u4e13\u7528\uff09\u548c\u7cfb\u7edf\u96c6\u6210\u5546\u7684\u89d2\u8272\uff0c\u80fd\u591f\u5c06\u8fd9\u4e9b\u5f15\u64ce\u5408\u5e76\u5230 Cisco Customer Care \u4f53\u7cfb\u7ed3\u6784\u4e2d\u4ee5\u6ee1\u8db3\u5ba2\u6237\u7684\u9700\u6c42\uff0c\u662f CISCO \u5728\u5373\u5c06\u53d1\u751f AI \u53d8\u9769\u4e2d\u7684\u5173\u952e\u7ade\u4e89\u4f18\u52bf\u3002<\/p>\n<p>\u00a0<\/p>\n<blockquote><p><a href=\"https:\/\/web.cvent.com\/event\/fc2d29fc-8a67-4acb-af8f-24a07a10af32\/websitePage:9df928be-781e-45f4-a497-872578b2c051\"><br \/>\n  <strong>\u4e0d\u4f1a\u9519\u8fc7\u5728\u683c\u6797\u7eb3\u7279\u53ec\u5f00\u7684\u7b2c 10 \u6b21 Cisco Contact Center \u5e74\u5ea6\u6d3b\u52a8\u00a0<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<p>\u00a0<\/p>\n<hr \/>\n<p>\u8bbf\u95ee Cisco <a href=\"https:\/\/www.webex.com\/contact-center.html\">Contact Center<\/a> \uff0c\u4e86\u89e3\u5982\u4f55\u521b\u5efa\u51fa\u4f17\u7684\u5ba2\u6237\u4f53\u9a8c\uff0c\u8ba9\u5ba2\u6237\u4e0d\u65ad\u8fd4\u56de\u66f4\u591a\u3002<\/p>\n<p><strong>\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff1a<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cognitive-contact-center\"><br \/>\n  <strong>\u5ba3\u5e03\u5168\u65b0\u7684 0000 \u7f8e\u5143\u548c\u534f\u4f5c\u5f0f\u8054\u7edc\u4e2d\u5fc3<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-centers-customer-experiences\"><br \/>\n  <strong>\u8c03\u6574\u8054\u7edc\u4e2d\u5fc3\u7684\u672a\u6765\u548c\u5ba2\u6237\u4f53\u9a8c<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-google-ai\"><br \/>\n  <strong>Cisco Contact Center \u5728 Google Cloud \u4e0b\u4e00\u4e2a\u4f1a\u8bae\u4e0a\u8fd0\u884c<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/future-of-contact-center#comment-2501576\"><br \/>\n  <strong>Contact Center \u7684\u672a\u6765\uff1a Cisco \u548c AI \u5bf9\u65b9\u6cd5\u7684\u4e86\u89e3<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\"><br \/>\n  <strong>\u4e0e Cisco \u548c Google \u5408\u4f5c\u7684\u672a\u6765<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=1942688\"><br \/>\n  <strong>Cisco \u5728\u56db\u4e2a\u6708\u5185\u5728\u4e09\u4e2a Gartner Magic Quadrant \u62a5\u544a\u4e2d\u6307\u5b9a\u9886\u5bfc<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/data-center\/bracing-for-change-with-ai-in-workplace.html\"><br \/>\n  <strong>\u652f\u6301\u5728\u5de5\u4f5c\u573a\u6240\u4e2d\u901a\u8fc7 AI \u5b9e\u73b0\u53d8\u66f4<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n<p><strong>Massimilliano Carmillno \u7684\u5176\u4ed6\u535a\u5ba2<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\"><br \/>\n  <strong>\u9002\u7528\u4e8e Cisco \u65c5\u7a0b\u89e3\u51b3\u65b9\u6848\u7684\u6df7\u5408\u804a\u5929<\/strong><br \/>\n<\/a><\/li>\n<li><strong>\u5ba2\u6237\u652f\u6301\u7531\u6570\u5b57\u3001\u667a\u80fd\u667a\u80fd\u7684\u5ba2\u6237\u652f\u6301\u63d0\u4f9b\u652f\u6301<\/strong><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4e86\u89e3 Cisco \u548c Google \u5982\u4f55\u5c06\u95aa\u5f47\u59db\u7b02\u6d7c\u509a\u59db\u7d12\u7ee0\u5b2a<\/p>\n","protected":false},"author":5447,"featured_media":388538,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7414,1578],"tags":[4752],"class_list":["post-388537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-7414","category-1578","tag-4752"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Centers 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