{"id":391323,"date":"2022-03-02T09:18:23","date_gmt":"2022-03-02T17:18:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/webex-%e8%8d%a3%e8%8e%b7-cx-today-%e9%a2%81%e5%8f%91%e7%9a%84%e4%b8%a4%e9%a1%b9%e5%a4%a7%e5%a5%96\/"},"modified":"2022-03-02T09:18:23","modified_gmt":"2022-03-02T17:18:23","slug":"webex-%e8%8d%a3%e8%8e%b7-cx-today-%e9%a2%81%e5%8f%91%e7%9a%84%e4%b8%a4%e9%a1%b9%e5%a4%a7%e5%a5%96","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/webex-%e8%8d%a3%e8%8e%b7-cx-today-%e9%a2%81%e5%8f%91%e7%9a%84%e4%b8%a4%e9%a1%b9%e5%a4%a7%e5%a5%96\/","title":{"rendered":"Webex \u8363\u83b7 CX Today \u9881\u53d1\u7684\u4e24\u9879\u5927\u5956"},"content":{"rendered":"<p>\u5f88\u9ad8\u5174\u4e0e\u5927\u5bb6\u5206\u4eab\uff1aWebex \u8363\u83b7 CX Today \u9881\u53d1\u7684\u201c<strong>\u6700\u4f73\u8054\u7edc\u4e2d\u5fc3\u5e73\u53f0\u5956<\/strong>\u201d\u548c\u201c<strong>\u6700\u4f73\u5ba2\u6237\u4f53\u9a8c<\/strong><strong>\u89e3\u51b3\u65b9\u6848\u5956<\/strong>\u201d\u3002\u70ed\u70c8\u795d\u8d3a\u6211\u4eec\u7684\u4ea7\u54c1\u56e2\u961f\uff0c\u4ed6\u4eec\u4e00\u76f4\u575a\u6301\u4e0d\u61c8\u5730\u901a\u8fc7\u521b\u65b0\u4e3a\u5ba2\u6237\u63d0\u4f9b\u5f3a\u5927\u5de5\u5177\uff0c\u52a9\u529b\u5ba2\u6237\u6253\u9020\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\uff08\u6216\u5ba2\u6237\u5173\u7cfb\uff09\u3002\u8fd9\u4e24\u9879\u5927\u5956\u6709\u529b\u5730\u8bc1\u660e\u4e86\u56e2\u961f\u6240\u53d6\u5f97\u7684\u51fa\u8272\u6210\u5c31\u3002<\/p>\n<blockquote><p>\u70b9\u51fb<a href=\"https:\/\/awards.cxtoday.com\/winners-2022\/\">\u6b64\u5904<\/a>\u67e5\u770b\u5b8c\u6574\u83b7\u5956\u540d\u5355<\/p><\/blockquote>\n<p>CX \u5956\u9879\u88ab\u8a89\u4e3a\u201cCX 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\u80fd\u591f\u88ab\u6b64\u5907\u53d7\u5c0a\u5d07\u7684\u8bc4\u5ba1\u56e2\u8bc4\u9009\u4e3a\u8054\u7edc\u4e2d\u5fc3\u548c\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u65b9\u9762\u7684\u9886\u5bfc\u8005\uff0c\u6211\u4eec\u6df1\u611f\u8363\u5e78\u3002<\/p>\n<h2><strong>\u4e3a\u4f55\u6253\u9020\u51fa\u8272\u5ba2\u6237\u4f53\u9a8c\u6bd4\u4ee5\u5f80\u4efb\u4f55\u65f6\u5019\u90fd\u66f4\u91cd\u8981\uff1f<\/strong><\/h2>\n<p>\u5728\u8fc7\u53bb\u4e24\u5e74\u91cc\uff0c\u65b0\u51a0\u75ab\u60c5\u4e00\u76f4\u90fd\u662f\u5168\u7403\u70ed\u70b9\uff0c\u800c\u5ba2\u6237\u670d\u52a1\u4e2d\u5fc3\u5df2\u6210\u4e3a\u4f01\u4e1a\u7684\u95e8\u9762\u548c\u4e3b\u8981\u63a5\u89e6\u70b9\u3002<\/p>\n<p>\u5ba2\u6237\u4ece\u672a\u5982\u6b64\u8feb\u5207\u5730\u5e0c\u671b\u901a\u8fc7\u4efb\u4f55\u6570\u5b57\u6e20\u9053\uff08\u800c\u4e0d\u53ea\u662f\u901a\u8fc7\u7535\u8bdd\uff09\uff0c\u6765\u4e0e\u4f01\u4e1a\u50cf\u670b\u53cb\u4e00\u6837\u8fdb\u884c\u4e92\u52a8\u3002\u4f46\u662f\uff0c\u5728\u62ff\u8d77\u7535\u8bdd\u4e0e\u5ba2\u6237\u5750\u5e2d\u4eba\u5458\u4ea4\u8c08\u65f6\uff0c\u5ba2\u6237\u4e5f\u5e0c\u671b\u5bf9\u65b9\u77e5\u9053\u81ea\u5df1\u662f\u8c01\u3001\u81ea\u5df1\u9700\u8981\u4ec0\u4e48\uff0c\u800c\u4e0d\u662f\u957f\u65f6\u95f4\u7b49\u5f85\u3002<\/p>\n<p>\u6211\u4eec\u90fd\u77e5\u9053\uff0c\u4efb\u4f55\u5730\u65b9\u7684\u4f01\u4e1a\u7684\u6210\u529f\u90fd\u4f9d\u8d56\u4e8e\u5ba2\u6237\u5fe0\u8bda\u5ea6\u3002\u800c\u8981\u83b7\u5f97\u5ba2\u6237\u5fe0\u8bda\u5ea6\uff0c\u5fc5\u987b\u5feb\u901f\u6709\u6548\u5730\u89e3\u51b3\u5ba2\u6237\u95ee\u9898\u3002\u5728\u6b64\u7ade\u4e89\u6fc0\u70c8\u7684\u5e02\u573a\u4e2d\uff0c\u5ba2\u6237\u5fe0\u8bda\u5ea6\u662f\u5173\u952e\u6240\u5728\u3002<strong>59% \u7684\u6d88\u8d39\u8005<sup>1<\/sup><\/strong>\u8868\u793a\uff0c\u5728\u7ecf\u5386\u4e24\u4e09\u6b21\u7cdf\u7cd5\u7684\u4f53\u9a8c\u540e\uff0c\u4ed6\u4eec\u4f1a\u9009\u62e9\u653e\u5f03\u81ea\u5df1\u539f\u672c\u559c\u7231\u7684\u54c1\u724c\u3002\u8fd9\u610f\u5473\u7740\u4f01\u4e1a\u5fc5\u987b\u91c7\u53d6\u6070\u5f53\u7684\u63aa\u65bd\uff0c\u800c\u8981\u505a\u5230\u8fd9\u70b9\uff0c\u4f01\u4e1a\u5fc5\u987b\u5177\u5907\u5408\u9002\u7684\u6280\u672f\u8d44\u6e90\u3002<strong>\u00a0<\/strong><\/p>\n<h2><strong>Webex \u8054\u7edc\u4e2d\u5fc3 &#8211; \u81ea\u4e3b\u4e0e\u5ba2\u6237\u5f00\u5c55\u4e92\u52a8<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-389701\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg\" alt=\"850x425_BestContactCentrePlatform_Winner_Webex\" width=\"850\" height=\"425\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg 850w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1-300x150.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1-768x384.jpg 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex \u8054\u7edc\u4e2d\u5fc3<\/a>\u662f\u4e00\u4e2a\u5168\u6e20\u9053\u3001\u53ef\u5168\u9762\u5b9a\u5236\u7684\u4e91\u8054\u7edc\u4e2d\u5fc3\u8f6f\u4ef6\u5373\u670d\u52a1 (CCaaS)\uff0c\u901a\u8fc7\u6570\u636e\u667a\u80fd\u63d0\u4f9b\u4e30\u5bcc\u7684\u5ba2\u6237\u670d\u52a1\u4e4b\u65c5\uff0c\u4e3a\u5229\u7528\u4eba\u5de5\u667a\u80fd\u6280\u672f\u7684\u8d85\u7ea7\u5750\u5e2d\u63d0\u4f9b\u652f\u6301\uff0c\u5c06\u534f\u4f5c\u56e2\u961f\u8054\u7cfb\u8d77\u6765\uff0c\u52a9\u529b\u6253\u9020\u66f4\u9ad8\u6548\u3001\u66f4\u5177\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\u3002Webex \u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u4e3a <strong>360 \u4e07<\/strong>\u5750\u5e2d\u63d0\u4f9b\u652f\u6301\uff0c\u81f4\u529b\u4e8e\u5168\u9762\u63d0\u5347\u5ba2\u6237\u4e92\u52a8\u548c\u89e3\u51b3\u95ee\u9898\u7684\u6c34\u5e73\uff0c\u4e3a <a href=\"https:\/\/www.youtube.com\/watch?v=tBkuDP8wjBg\">T-Mobile<\/a> \u548c <a href=\"https:\/\/www.youtube.com\/watch?v=sn8p0I9Nx3Y\">Cover-More<\/a> \u7b49\u77e5\u540d\u9886\u5bfc\u4f01\u4e1a\u6240\u91c7\u7528\u3002\u00a0<\/p>\n<p>\u8fd9\u662f\u4e00\u4e2a\u7075\u6d3b\u5f00\u653e\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u4e0e AI \u529f\u80fd\u3001\u4e91\u547c\u53eb\u3001\u6570\u636e\u5206\u6790\u3001\u52b3\u52a8\u529b\u4f18\u5316\u3001CRM \u5e94\u7528\u548c\u4f53\u9a8c\u7ba1\u7406\u7b49\u9ad8\u7ea7\u4e91\u670d\u52a1\u76f8\u96c6\u6210\uff0c\u5e76\u652f\u6301\u5b9a\u5236\u3002<\/p>\n<p>\u501f\u52a9 Webex \u8054\u7edc\u4e2d\u5fc3\uff0c\u5ba2\u6237\u53ef\u9009\u62e9\u81ea\u4e3b\u4e0e\u4f01\u4e1a\u8fdb\u884c\u4e92\u52a8\uff0c\u8fdb\u800c\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u6240\u9700\u4ea7\u54c1\u670d\u52a1\uff0c\u4ee5\u6ee1\u8db3\u5ba2\u6237\u7684\u4e0d\u65ad\u53d8\u5316\u7684\u9700\u6c42\u3002<\/p>\n<h2><strong>\u5ba2\u6237\u4f53\u9a8c\u4e4b\u5173\u952e\u5728\u4e8e\u6253\u9020\u4ee4\u4eba\u96be\u5fd8\u7684\u4f53\u9a8c<br \/>\n<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-389711\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg\" alt=\"850x425_BestCXSolution_Winner_Webex.jpg\" width=\"850\" height=\"425\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg 850w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex-300x150.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex-768x384.jpg 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p>\u4f46\u4f17\u6240\u5468\u77e5\uff0c\u5ba2\u6237\u4f53\u9a8c\u4e0d\u4ec5\u9650\u4e8e\u8054\u7edc\u4e2d\u5fc3\u3002\u4f01\u4e1a\u5fc5\u987b\u80fd\u591f\u4e3a\u6bcf\u4f4d\u5ba2\u6237\u521b\u9020\u7279\u6b8a\u96be\u5fd8\u7684\u4f53\u9a8c\uff0c\u63d0\u524d\u9884\u6d4b\u5ba2\u6237\u7684\u9700\u6c42\uff0c\u5e76\u4e3b\u52a8\u548c\u4ed6\u4eec\u4e92\u52a8\u3002<\/p>\n<p>\u4e3a\u6b64\uff0c\u6211\u4eec\u7684\u89e3\u51b3\u65b9\u6848\u5c06 Webex \u8054\u7edc\u4e2d\u5fc3\u548c\u5176\u4ed6\u5f3a\u5927\u7684 Webex \u89e3\u51b3\u65b9\u6848\u76f8\u96c6\u6210\u3002\u4f8b\u5982\uff0c\u901a\u8fc7 <\/p>\n<p><strong>Webex Connect<\/strong> \u901a\u4fe1\u5373\u670d\u52a1\u5e73\u53f0 (CPaaS)\uff0c\u8ba9\u5f00\u53d1\u8005\u4f7f\u7528 API \u548c SDK \u5c06\u901a\u4fe1\u7a0b\u5e8f\u5d4c\u5165\u5230\u60a8\u7684\u5e94\u7528\u548c\u7cfb\u7edf\u4e2d\u3002\u5bf9\u4e8e\u7f3a\u4e4f\u5f00\u53d1\u8005\u8d44\u6e90\u7684\u4f01\u4e1a\u800c\u8a00\uff0c\u5b83\u8fd8\u63d0\u4f9b\u53ef\u89c6\u5316\u7684\u5c11\u4ee3\u7801\u6216\u65e0\u4ee3\u7801\u529f\u80fd\u6765\u7b80\u5316\u5de5\u4f5c\u6d41\u7a0b\u7684\u521b\u5efa\u548c\u90e8\u7f72\u8fc7\u7a0b\uff0c\u8ba9\u4f01\u4e1a\u81ea\u4e3b\u6253\u9020\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u65c5\u7a0b\u3002<\/p>\n<p><strong>Webex \u5e94\u7528<\/strong>\uff1a\u5ba2\u6237\u5750\u5e2d\u4eba\u5458\u662f\u4f01\u4e1a\u7684\u95e8\u9762\u3002 \u4f46\u4ed6\u4eec\u5e38\u611f\u89c9\u81ea\u5df1\u50cf\u662f\u5728\u5b64\u5c9b\u4e0a\u5b64\u519b\u594b\u6218\u3002\u501f\u52a9\u96c6\u6210\u5230 Webex \u8054\u7edc\u4e2d\u5fc3\u5750\u5e2d\u684c\u9762\u7684 Webex \u5e94\u7528\uff0c\u5750\u5e2d\u53ef\u4ee5\u901a\u8fc7\u6d88\u606f\u4f20\u9012\u3001\u4f1a\u8bae\u6216\u547c\u53eb\u529f\u80fd\u4e0e\u9886\u57df\u4e13\u5bb6\u8fdb\u884c\u534f\u4f5c\u3002\u00a0\u5728\u96c6\u4f53\u667a\u6167\u7684\u5e2e\u52a9\u4e0b\uff0c\u5ea7\u5e2d\u53ef\u4ee5\u66f4\u5feb\u5730\u89e3\u51b3\u95ee\u9898\u5e76\u63d0\u5347\u77e5\u8bc6\u6c34\u5e73\u548c\u5de5\u4f5c\u6548\u7387\uff0c\u4ee5\u6b64\u6253\u9020\u4ee4\u4eba\u6ee1\u610f\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<h2><strong>\u7ed3\u8bed<\/strong><\/h2>\n<p>\u6211\u4eec\u5f88\u8363\u5e78\u80fd\u591f\u83b7\u5f97 CX Today \u9881\u53d1\u7684\u8fd9\u4e24\u9879\u5927\u5956\uff0c\u6211\u4eec\u5c06\u7ee7\u7eed\u575a\u6301\u4e0d\u61c8\u3001\u4e0d\u65ad\u8ffd\u6c42\u521b\u65b0\uff0c\u52a9\u529b\u5168\u7403\u5404\u5730\u4f01\u4e1a\u6253\u9020\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u89c2\u770b\u89c6\u9891\uff0c\u4e86\u89e3 Webex 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