{"id":392928,"date":"2022-03-31T06:11:42","date_gmt":"2022-03-31T13:11:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e4%bc%81%e4%b8%9a-cpaas-%e7%9a%84%e7%bb%8f%e6%b5%8e%e5%bd%b1%e5%93%8d\/"},"modified":"2022-03-31T06:11:42","modified_gmt":"2022-03-31T13:11:42","slug":"%e4%bc%81%e4%b8%9a-cpaas-%e7%9a%84%e7%bb%8f%e6%b5%8e%e5%bd%b1%e5%93%8d","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/customer-stories\/%e4%bc%81%e4%b8%9a-cpaas-%e7%9a%84%e7%bb%8f%e6%b5%8e%e5%bd%b1%e5%93%8d\/","title":{"rendered":"\u4f01\u4e1a CPaaS \u7684\u7ecf\u6d4e\u5f71\u54cd"},"content":{"rendered":"<h2>\u786e\u5b9a Webex Connect \u7684\u6210\u672c\u8282\u7701\u548c\u5546\u4e1a\u6548\u76ca<\/h2>\n<p>\u901a\u4fe1\u5e73\u53f0\u5373\u670d\u52a1 (CPaaS) \u5e02\u573a\u53ef\u5206\u4e3a\u4e24\u79cd\u4e0d\u540c\u65b9\u6848\uff1a\u5f00\u53d1\u4eba\u5458 CPaaS \u548c\u4f01\u4e1a CPaaS\u3002<\/p>\n<p>\u5f00\u53d1\u4eba\u5458 CPaaS \u662f\u4e00\u79cd\u4f20\u7edf\u7684\u5f62\u5f0f\uff0c\u901a\u8fc7\u7f16\u5199\u5355\u4e00\u7528\u9014\u7684\u5e94\u7528\u4ee3\u7801\u6765\u4e3a\u7279\u5b9a\u4f7f\u7528\u6848\u4f8b\u63d0\u4f9b\u652f\u6301\u3002\u6bcf\u4e2a\u5e94\u7528\u90fd\u6709\u4e0d\u540c\u7684\u903b\u8f91\uff0c\u5e76\u5404\u81ea\u96c6\u6210\u5230\u4e0d\u540c\u7684\u4f01\u4e1a\u7cfb\u7edf\u548c\u6e20\u9053\u4e4b\u4e2d\u3002<\/p>\n<p><a href=\"https:\/\/www.webex.com\/products\/cpaas.html\" target=\"_blank\" rel=\"noopener\">Webex Connect<\/a> \u662f\u4e00\u79cd\u4f01\u4e1a CPaaS \u89e3\u51b3\u65b9\u6848\uff0c\u63d0\u4f9b\u7528\u4e8e\u7aef\u5230\u7aef\u6784\u5efa\u548c\u7ba1\u7406 CPaaS \u5e94\u7528\u7684\u96c6\u4e2d\u5f0f\u5e73\u53f0\u3002\u53ea\u9700\u5b8c\u6210\u4e00\u6b21\u96c6\u6210\uff0c\u5373\u53ef\u5728\u901a\u8fc7\u5e73\u53f0\u90e8\u7f72\u7684\u6240\u6709\u5e94\u7528\u4e2d\u91cd\u590d\u4f7f\u7528\u3002\u5f00\u53d1\u4eba\u5458\u53ef\u4ee5\u7f16\u5199\u5e94\u7528\u4ee3\u7801\u6216\u4f7f\u7528\u53ef\u89c6\u5316\u6784\u5efa\u5668\u6765\u6784\u5efa\u5e76\u9010\u6b65\u5c06\u5ba2\u6237\u65c5\u7a0b\u91cd\u65b0\u5b9a\u4e49\u4e3a\u6d41\u7a0b\uff0c\u5e76\u4e14\u8fd8\u4e3a\u66f4\u591a\u4e0d\u540c\u7684\u4f01\u4e1a\u7528\u6237\u63d0\u4f9b\u6269\u5c55\u5de5\u5177\u96c6\u3002<\/p>\n<p>\u4fe1\u606f\u6280\u672f (IT) \u548c\u5ba2\u6237\u4f53\u9a8c (CX) \u8f6c\u578b\u9886\u5bfc\u8005\u8ba4\u8bc6\u5230\uff0c\u5f00\u53d1\u4eba\u5458 CPaaS \u65b9\u6848\u4e0d\u53ef\u6301\u7eed\u4f7f\u7528\uff0c\u56e0\u4e3a\u968f\u7740\u5e94\u7528\u90e8\u7f72\u6570\u91cf\u589e\u52a0\uff0c\u4e0d\u540c\u5e94\u7528\u4e4b\u95f4\u76f8\u4e92\u5b64\u7acb\uff0c\u5f88\u96be\u6253\u9020\u6574\u4f53\u4e00\u81f4\u7684\u4f53\u9a8c\u3002\u56e0\u6b64\uff0c\u4f01\u4e1a\u9700\u8981 Webex Connect \u7b49\u4f01\u4e1a CPaaS \u89e3\u51b3\u65b9\u6848\u3002\u8fd9\u7c7b\u89e3\u51b3\u65b9\u6848\u63d0\u4f9b\u7edf\u4e00\u96c6\u4e2d\u5f0f\u4e91\u901a\u4fe1\u5e73\u53f0\uff0c\u65e8\u5728\u6253\u9020\u66f4\u52a0\u667a\u80fd\u7684\u5ba2\u6237\u4f53\u9a8c\u3002\u4e3a\u4e86\u83b7\u5f97\u6210\u672c\u7ade\u4e89\u4f18\u52bf\uff0c\u4f01\u4e1a\u9886\u5bfc\u8005\u5fc5\u987b\u901a\u8fc7\u6295\u8d44\u56de\u62a5\u7387 (ROI) \u6765\u8bc1\u660e\u6295\u8d44\u7684\u5408\u7406\u6027\u3002<\/p>\n<p>\u4e3a\u4e86\u91cf\u5316\u6f5c\u5728\u6548\u76ca\uff0c\u6211\u4eec\u8058\u8bf7 Forrester Consulting \u54a8\u8be2\u516c\u53f8\u5f00\u5c55\u5173\u4e8e<a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-01-26\/jg1bck\" target=\"_blank\" rel=\"noopener\">\u201c\u603b\u4f53\u7ecf\u6d4e\u5f71\u54cd (TEI)\u201d<\/a>\u7684\u7814\u7a76\uff0c\u5e76\u5206\u6790\u4f01\u4e1a\u901a\u8fc7\u90e8\u7f72 Webex Connect \u53ef\u80fd\u5b9e\u73b0\u7684\u6f5c\u5728\u6295\u8d44\u56de\u62a5\u7387 (ROI)\u3002<\/p>\n<h2>\u5bf9\u90e8\u7f72 Webex Connect \u7684\u4f01\u4e1a\u5f00\u5c55\u7814\u7a76<\/h2>\n<p>\u4e3a\u4e86\u66f4\u597d\u5730\u4e86\u89e3\u6295\u8d44 Webex Connect \u7684\u6210\u672c\u3001\u98ce\u9669\u548c\u6548\u76ca\uff0cForrester \u91c7\u8bbf\u4e86\u5df2\u90e8\u7f72 Webex Connect \u5e73\u53f0\u7684\u4e24\u5bb6\u4f01\u4e1a\u7684\u51b3\u7b56\u8005\uff0c\u5176\u4e2d\u4e00\u5bb6\u4f01\u4e1a\u662f\u4e3a 1700 \u4e07\u5ba2\u6237\u63d0\u4f9b\u670d\u52a1\u7684\u5357\u975e\u91d1\u878d\u673a\u6784\uff0c\u4f5c\u4e3a\u6a21\u578b\u548c\u8ba1\u7b97\u7684\u4e3b\u8981\u53c2\u8003\u5bf9\u8c61\u3002<\/p>\n<p>\u4e24\u5bb6\u4f01\u4e1a\u5747\u8868\u793a\uff0c\u5728\u91c7\u7528 Webex Connect \u4e4b\u524d\uff0c\u4ed6\u4eec\u4e00\u76f4\u5728\u52aa\u529b\u89e3\u51b3\u5e38\u89c1\u7684\u4f01\u4e1a\u96be\u9898\uff0c\u5305\u62ec\u514b\u670d\u4f20\u7edf\u6280\u672f\u3001\u96c6\u6210\u65b0\u6e20\u9053\u7684\u590d\u6742\u6027\u4ee5\u53ca\u4e34\u65f6\u7ba1\u7406\u5ba2\u6237\u4e92\u52a8\u7b49\u95ee\u9898\u3002\u8fd9\u4e9b\u95ee\u9898\u5bfc\u81f4\u670d\u52a1\u548c\u5ba2\u6237\u5f15\u5bfc\u6d41\u7a0b\u7684\u6548\u7387\u4f4e\u4e0b\uff0c\u4ece\u800c\u5bfc\u81f4\u5ba2\u6237\u4f53\u9a8c\u53d7\u5230\u4e25\u91cd\u5f71\u54cd\u3002<\/p>\n<p>\u4e3a\u4e86\u514b\u670d\u4e0a\u8ff0\u96be\u9898\uff0c\u4e24\u5bb6\u4f01\u4e1a\u90fd\u90e8\u7f72\u4e86 Webex Connect\u3002\u901a\u8fc7\u91c7\u7528\u96c6\u4e2d\u5f0f\u4e91\u901a\u4fe1\u5e73\u53f0 (CPaaS)\uff0c\u53ef\u4ee5\u5927\u89c4\u6a21\u6784\u5efa\u548c\u7ba1\u7406\u591a\u4e2a\u901a\u4fe1\u6e20\u9053\uff0c\u63d0\u4f9b\u5206\u6790\u6570\u636e\u5e76\u4e3b\u52a8\u7ba1\u7406\u5ba2\u6237\u4e92\u52a8\uff0c\u5e76\u901a\u8fc7\u6570\u5b57\u81ea\u52a8\u5316\u6280\u672f\u8fdb\u4e00\u6b65\u7b80\u5316\u6c9f\u901a\u6d41\u7a0b\u3002<\/p>\n<h2>\u5ba2\u6237\u9884\u671f\u6295\u8d44\u56de\u62a5\u7387\u53ef\u8fbe 330%<\/h2>\n<p>\u7814\u7a76\u663e\u793a\u4e86 Webex Connect \u5e73\u53f0\u76f4\u63a5\u5e26\u6765\u7684\u51e0\u4e2a\u53ef\u91cf\u5316\u7684\u6548\u76ca\u3002\u7814\u7a76\u4e2d\u7684\u8d22\u52a1\u5206\u6790\u663e\u793a\uff0c\u4e09\u5e74\u5185\u7684\u6536\u76ca\u73b0\u503c\u4e3a 127 \u4e07\u7f8e\u5143\uff0c\u6295\u8d44\u56de\u62a5\u7387\u4e3a 330%\uff0c\u540c\u65f6\u8fd8\u4ea7\u751f\u4ee5\u4e0b\u6548\u76ca\uff1a<\/p>\n<p><strong>1) \u6253\u9020\u6c9f\u901a\u65c5\u7a0b\u7684\u65f6\u95f4\u4ece\u51e0\u5929\u7f29\u77ed\u81f3\u51e0\u5206\u949f<\/strong><\/p>\n<p><strong>\u00a0<\/strong>\u5ba2\u6237\u4ee5\u5f80\u7684\u6c9f\u901a\u7ba1\u7406\u5e73\u53f0\u9700\u8981\u81f3\u5c11\u4e00\u5468\u7684\u65f6\u95f4\u624d\u80fd\u6784\u5efa\u548c\u5b9e\u73b0\u65b0\u7684\u5ba2\u6237\u65c5\u7a0b\u3002\u501f\u52a9 Webex Connect \u7684\u4f4e\u4ee3\u7801\u6d41\u7a0b\u6784\u5efa\u5668\uff0c\u53ef\u4ee5\u663e\u8457\u51cf\u5c11\u6784\u5efa\u548c\u6269\u5c55\u5ba2\u6237\u65c5\u7a0b\u7684\u65f6\u95f4\u3002\u4ee5\u5f80\u9700\u8981\u82b1\u8d39\u4e00\u5468\u7684\u5168\u804c\u4eba\u529b\u5de5\u65f6 (FTE)\uff0c\u800c\u73b0\u5728\u53ea\u9700\u51e0\u5206\u949f\u5373\u53ef\u5b8c\u6210\uff0c\u56e0\u6b64\u5728\u4e09\u5e74\u5185\u751f\u4ea7\u529b\u63d0\u5347\u4e86 50%\u3002<\/p>\n<p><strong>2) \u901a\u8fc7\u53ef\u6269\u5c55\u6c9f\u901a\u65b9\u6848\u6539\u8fdb\u4e86\u4e1a\u52a1\u6d41\u7a0b<\/strong><\/p>\n<p><strong>\u00a0<\/strong>\u501f\u52a9 Webex Connect\uff0c\u5ba2\u6237\u53ef\u4ee5\u81ea\u52a8\u5b8c\u6210\u5f15\u5bfc\u5e76\u4e86\u89e3\u4f01\u4e1a\u7684\u5ba2\u6237 (KYC) \u4fe1\u606f\u6d41\u7a0b\u3002\u901a\u8fc7\u6b64\u6d41\u7a0b\uff0c\u9762\u5411\u5ba2\u6237\u7684\u5458\u5de5\u8282\u7701\u4e86 120 \u591a\u4e07\u7f8e\u5143\u7684\u751f\u4ea7\u529b\u548c\u6210\u672c\uff0c\u540c\u65f6\u8fd8\u4e3a\u65b0\u5ba2\u6237\u5e26\u6765\u66f4\u4f18\u8d28\u7684\u4f53\u9a8c\u3002<\/p>\n<p><strong>3) \u901a\u8fc7\u81ea\u52a9\u670d\u52a1\u529f\u80fd\u63d0\u9ad8\u4e86\u5ba2\u6237\u652f\u6301\u6548\u7387<\/strong><\/p>\n<p>\u4f01\u4e1a\u5728 SMS \u548c WhatsApp \u90e8\u7f72\u4e86\u591a\u4e2a\u65b0\u7684\u81ea\u52a9\u670d\u52a1\u89e3\u51b3\u65b9\u6848\uff0c\u4ee5\u589e\u5f3a\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c\u3002\u5ba2\u6237\u53ef\u4ee5\u901a\u8fc7\u81ea\u52a9\u670d\u52a1\u7684\u65b9\u5f0f\uff0c\u8f7b\u677e\u89e3\u51b3\u7b80\u5355\u5e38\u89c1\u7684\u9700\u6c42\uff0c\u4ece\u800c\u51cf\u5c11\u5ba2\u6237\u5411\u4f01\u4e1a\u8054\u7edc\u4e2d\u5fc3\u8be2\u95ee\u7684\u6b21\u6570\u3002\u8fd9\u4e9b\u529f\u80fd\u8282\u7701\u4e86\u6210\u672c\u5e76\u63d0\u9ad8\u4e86\u5ba2\u6237\u670d\u52a1\u4eba\u5458\u7684\u6548\u7387\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-390025 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI.png\" alt=\"Webex \u4f01\u4e1a CPaaS \u5e73\u53f0\u7684\u6295\u8d44\u56de\u62a5\u7387\u56fe\u8868\u3002\u56fe\u4e2d\u663e\u793a\uff1a\u6295\u8d44\u56de\u62a5\u7387\u4e3a 330%\uff0c\u6536\u76ca\u73b0\u503c\u4e3a 127 \u4e07\u7f8e\u5143\uff0c\u51c0\u73b0\u503c\u4e3a 976,793 \u7f8e\u5143\" width=\"904\" height=\"316\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI.png 904w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI-300x105.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/ROI-768x268.png 768w\" sizes=\"auto, (max-width: 904px) 100vw, 904px\" \/><\/a><\/p>\n<h2>\u4f01\u4e1a CPaaS \u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u5e76\u589e\u5f3a\u6570\u5b57\u97e7\u6027<\/h2>\n<p>\u7814\u7a76\u8fd8\u6307\u51fa\u4e86\u5176\u4ed6\u8bf8\u591a\u6548\u76ca\u3002\u4e24\u5bb6\u4f01\u4e1a\u90fd\u8868\u793a\uff0c\u901a\u8fc7\u5728\u7edf\u4e00\u5e73\u53f0\u4e0a\u6784\u5efa\u548c\u7ba1\u7406\u65c5\u7a0b\uff0c\u53ef\u4ee5\u66f4\u6e05\u695a\u5730\u4e86\u89e3\u5982\u4f55\u4e0e\u5ba2\u6237\u4e92\u52a8\u3002\u4e5f\u5c31\u662f\u8bf4\uff0c\u4f01\u4e1a\u53ef\u4ee5\u901a\u8fc7\u66f4\u52a0\u96c6\u6210\u548c\u4e2a\u6027\u5316\u7684\u65b9\u5f0f\u534f\u8c03\u5ba2\u6237\u65c5\u7a0b\uff0c\u4ece\u800c\u63d0\u9ad8\u5ba2\u6237\u670d\u52a1\u8fd0\u8425\u7684\u6548\u7387\u548c\u4f53\u9a8c\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u4f01\u4e1a\u8fd8\u8868\u793a\uff0cWebex Connect \u5728\u75ab\u60c5\u671f\u95f4\u52a9\u529b\u5176\u589e\u5f3a\u6570\u5b57\u97e7\u6027\u3002\u4e24\u5bb6\u4f01\u4e1a\u90fd\u6253\u9020\u5e76\u5b9e\u73b0\u4e86\u65b0\u7684 SMS \u548c WhatsApp \u4f7f\u7528\u6848\u4f8b\uff0c\u4ece\u800c\u80fd\u591f\u5b9e\u65f6\u66f4\u65b0\u548c\u670d\u52a1\u5ba2\u6237\u3002<\/p>\n<h2>\u4e0b\u8f7d Forrester Consulting \u53d1\u5e03\u7684 Webex Connect \u603b\u4f53\u7ecf\u6d4e\u5f71\u54cd\u7814\u7a76\u62a5\u544a<\/h2>\n<p>\u901a\u8fc7\u4f7f\u7528 Webex Connect\uff0c\u4e24\u5bb6\u4f01\u4e1a\u90fd\u63d0\u5347\u4e86\u5ba2\u6237\u4e92\u52a8\u7684\u4e3b\u52a8\u6027\u548c\u53ef\u6269\u5c55\u6027\u3002\u4e24\u8005\u90fd\u96c6\u6210\u4e86\u73b0\u6709\u7cfb\u7edf\u3001\u5feb\u901f\u6269\u5c55\u6c9f\u901a\u6e20\u9053\uff0c\u5e76\u901a\u8fc7\u81ea\u52a8\u5316\u6280\u672f\u589e\u5f3a\u5ba2\u6237\u4e92\u52a8\uff0c\u56e0\u6b64\u540c\u65f6\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u3001\u964d\u4f4e\u8fd0\u8425\u6210\u672c\u548c\u51cf\u8f7b\u98ce\u9669\uff0c\u5e76\u4e14\u8fd8\u80fd\u5728\u4e0d\u65ad\u589e\u957f\u7684\u5ba2\u6237\u7fa4\u4f53\u7edf\u4e00\u53d1\u9001\u901a\u77e5\u548c\u6ee1\u8db3\u5408\u89c4\u6027\u8981\u6c42\u3002<\/p>\n<blockquote>\n<h4>\u4e0b\u8f7d <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-01-26\/jg1bck\" target=\"_blank\" rel=\"noopener\">Forrester \u53d1\u5e03\u7684\u201cWebex Connect 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His work allows companies to create innovative customer experiences that take advantage of the unique nature of mobile communications.","url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/brian_heikes\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/392928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5575"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=392928"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/392928\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media\/390181"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=392928"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=392928"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=392928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}