{"id":401434,"date":"2022-10-26T06:00:55","date_gmt":"2022-10-26T13:00:55","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e6%8e%a8%e5%8a%a8%e5%85%a8%e6%95%b0%e5%ad%97%e5%8c%96%e4%ba%92%e5%8a%a8%e7%9a%84%e5%8f%91%e5%b1%95%e3%80%82\/"},"modified":"2022-10-26T06:00:55","modified_gmt":"2022-10-26T13:00:55","slug":"%e6%8e%a8%e5%8a%a8%e5%85%a8%e6%95%b0%e5%ad%97%e5%8c%96%e4%ba%92%e5%8a%a8%e7%9a%84%e5%8f%91%e5%b1%95%e3%80%82","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e6%8e%a8%e5%8a%a8%e5%85%a8%e6%95%b0%e5%ad%97%e5%8c%96%e4%ba%92%e5%8a%a8%e7%9a%84%e5%8f%91%e5%b1%95%e3%80%82\/","title":{"rendered":"\u63a8\u52a8\u5168\u6570\u5b57\u5316\u4e92\u52a8\u7684\u53d1\u5c55\u3002"},"content":{"rendered":"<p>\u5168\u6570\u5b57\u5316\u4e92\u52a8\u662f\u5ba2\u6237\u4f53\u9a8c (CX) 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CX \u5e94\u7528\uff0c\u5f88\u5feb\u5c31\u4f1a\u589e\u957f\u5230\u6570\u767e\u4e2a\u3002\u5982\u4f55\u6784\u5efa\u548c\u7ba1\u7406\u5982\u6b64\u591a\u7684\u65c5\u7a0b\uff0c\u8fd9\u4e9b\u65c5\u7a0b\u6bcf\u5929\u53ef\u80fd\u4fc3\u8fdb\u6570\u767e\u4e07\u5ba2\u6237\u4e92\u52a8\uff1f<\/p>\n<p>\u4f01\u4e1a\u901a\u5e38\u4f1a\u8ba4\u4e3a\u4ed6\u4eec\u6709\u4e24\u79cd\u9009\u62e9\u3002\u4ed6\u4eec\u53ef\u4ee5\u5728\u5185\u90e8\u6216\u5916\u5305\u7ed9\u7cfb\u7edf\u96c6\u6210\u5546\uff0c\u4ece\u5934\u5f00\u59cb\u5efa\u7acb\u6bcf\u4e2a\u7528\u4f8b\uff0c\u6216\u5728\u73b0\u6709\u7cfb\u7edf\uff08\u5982CRM\uff09\u7684\u57fa\u7840\u4e0a\u8fdb\u884c\u5b9a\u5236\u5f00\u53d1\u3002<\/p>\n<p>\u8fd9\u4e24\u79cd\u65b9\u6cd5\u90fd\u8fdc\u975e\u7406\u60f3\uff0c\u56e0\u4e3a\u6bcf\u4e2a\u5e94\u7528\u90fd\u53ef\u80fd\u662f\u5b64\u7acb\u7684\uff0c\u901a\u8fc7\u81ea\u5b9a\u4e49\u4ee3\u7801\u5b9e\u73b0\uff0c\u5e76\u5bfc\u81f4\u91cd\u590d\u96c6\u6210\u5230\u540c\u4e00\u7cfb\u7edf\u4e2d\u3002\u6700\u7ec8\uff0c\u8fd9\u4e9b\u65b9\u6cd5\u5c06\u5bfc\u81f4\u788e\u7247\u5316\u548c\u7834\u788e\u7684 CX\u3002\u5b83\u4eec\u5c06\u662f\u6602\u8d35\u7684\u3001\u8017\u65f6\u7684\uff0c\u5e76\u6d89\u53ca\u7ba1\u7406\u57fa\u7840\u8bbe\u65bd\u3001\u6269\u5c55\u548c\u5b89\u5168\u65b9\u9762\u7684\u5f00\u9500\uff0c\u800c\u4e14\u4e0d\u4ec5\u4ec5\u662f\u6700\u521d\u7684\u5f00\u53d1\uff0c\u800c\u662f\u7ba1\u7406\u6574\u4e2a\u5e94\u7528\u751f\u547d\u5468\u671f\u3002<\/p>\n<h2>Webex Connect \u2013 \u96c6\u4e2d\u5f0f\u4e91\u901a\u4fe1 (CPaaS) \u5e73\u53f0<\/h2>\n<p>\u901a\u8fc7\u4e00\u4e2a\u7075\u6d3b\u4e14\u53ef\u6269\u5c55\u7684\u5e73\u53f0\uff0c\u4f01\u4e1a\u5c06\u5927\u53d7\u88e8\u76ca\uff0c\u8be5\u5e73\u53f0\u53ef\u964d\u4f4e\u590d\u6742\u6027\u3001\u5b9e\u73b0\u5feb\u901f\u521b\u65b0\uff0c\u5e76\u7b80\u5316\u5927\u89c4\u6a21\u5168\u6570\u5b57\u5316\u4e92\u52a8\u7684\u7ba1\u7406\u3002\u4e00\u4e2a\u53ef\u4ee5\u5bb9\u7eb3\u591a\u79cd\u7c7b\u578b\u7684\u4f7f\u7528\u7528\u4f8b\u5e76\u51cf\u5c11 DevOps \u5f00\u9500\u7684\u5e73\u53f0\uff0c\u56e0\u6b64\u60a8\u4e0d\u5fc5\u62c5\u5fc3\u60a8\u5c06\u5728\u54ea\u91cc\u90e8\u7f72\u4ee5\u53ca\u5982\u4f55\u6269\u5c55\u60a8\u7684 CX \u5e94\u7528\u3002<\/p>\n<p>\u8fd9\u6b63\u662fWebex Connect \u6240\u63d0\u4f9b\u7684\u3002<\/p>\n<div><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/759101937?h=13b0b0eff4\" width=\"980\" height=\"500\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<h2>\u4e3a\u6709\u8fdc\u89c1\u7684\u4f01\u4e1a\u63d0\u4f9b\u524d\u77bb\u6027\u7684 CPaaS<\/h2>\n<p>\u5c31\u50cf\u6211\u4eec\u7684\u4f01\u4e1a\u5ba2\u6237\u6240\u670d\u52a1\u7684\u6d88\u8d39\u8005\u4e00\u6837\uff1b \u4ed6\u4eec\u7684\u9700\u6c42\u603b\u662f\u5728\u53d8\u5316\u3002\u6211\u4eec\u5fc5\u987b\u7ee7\u7eed\u5c55\u671b\u672a\u6765\uff0c\u7528\u6700\u65b0\u7684\u6e20\u9053\u548c\u529f\u80fd\u589e\u5f3a Webex Connect\u3002\u5728 Webex One \u5927\u4f1a\u4e0a\uff0c\u6211\u4eec\u5ba3\u5e03\u4e86\u4e00\u4e9b\u4ee4\u4eba\u5174\u594b\u7684\u66f4\u65b0\u4fe1\u606f\u3002<\/p>\n<p>\u6211\u4eec\u4e0e Sycurio \u7684\u65b0\u96c6\u6210\u4f7f\u516c\u53f8\u80fd\u591f\u5c06\u6570\u5b57\u652f\u4ed8\u7eb3\u5165\u5ba2\u6237\u65c5\u7a0b\u3002\u901a\u8fc7\u8fd9\u79cd\u96c6\u6210\uff0cWebex Connect \u73b0\u5728\u53ef\u4ee5\u652f\u6301 20 \u591a\u4e2a\u652f\u4ed8\u670d\u52a1\u63d0\u4f9b\u5546\uff0c\u8986\u76d6 180 \u591a\u4e2a\u56fd\u5bb6\u3002<\/p>\n<div><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-fly-high-fixed.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-399145 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-fly-high-fixed.png\" alt=\"Webex Connect \u4e0a\u5177\u6709\u81ea\u52a8\u4ed8\u6b3e\u786e\u8ba4\u529f\u80fd\u7684 Iphone\" width=\"372\" height=\"725\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-fly-high-fixed.png 267w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-fly-high-fixed-154x300.png 154w\" sizes=\"auto, (max-width: 372px) 100vw, 372px\" \/><\/a><\/div>\n<p>\u5373\u5c06\u5230\u6765\u7684\u4e0e Epic \u548c Cerner \u7684\u96c6\u6210\u5c06\u4e3a\u4f7f\u7528\u8fd9\u4e9b\u7535\u5b50\u75c5\u5386 (EHR) \u7cfb\u7edf\u7684\u533b\u7597\u673a\u6784\u91ca\u653e CPaaS \u7684\u6f5c\u529b\uff0c\u8f7b\u677e\u878d\u5408\u5168\u6570\u5b57\u5316\u4e92\u52a8\uff0c\u5728\u9884\u7ea6\u63d0\u9192\u548c\u5904\u65b9\u8865\u5145\u901a\u77e5\u7b49\u4e00\u7cfb\u5217\u4f7f\u7528\u7528\u4f8b\u4e2d\u5b9e\u73b0\u60a3\u8005\u4e92\u52a8\u81ea\u52a8\u5316\u3002<\/p>\n<p>\u4e0e\u65b0\u7684\u96c6\u6210\u540c\u6837\u91cd\u8981\u7684\u662f\uff0c\u6211\u4eec\u5fc5\u987b\u4e3a\u5ba2\u6237\u63d0\u4f9b\u6e20\u9053\u9009\u62e9\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u4e3a\u5176\u7ec8\u7aef\u7528\u6237\u63d0\u4f9b\u771f\u6b63\u7684\u5168\u6e20\u9053\u4f53\u9a8c\u3002\u968f\u7740\u6700\u8fd1 Instagram \u7684\u52a0\u5165\uff0c\u6211\u4eec\u73b0\u5728\u5728 Webex Connect\u4e2d\u652f\u6301 16 \u4e2a\u9891\u9053\u3002\u5728 Messaging API \u548c\u53ef\u89c6\u5316\u6d41\u7a0b\u6784\u5efa\u5668\u7684\u652f\u6301\u4e0b\uff0c\u516c\u53f8\u53ef\u4ee5\u81ea\u52a8\u8fdb\u884c\u5bf9\u8bdd\u5f0f\u5ba2\u6237\u670d\u52a1\u548c\u5546\u52a1\u65c5\u7a0b\uff0c\u5927\u89c4\u6a21\u7ba1\u7406\u4e92\u52a8\uff0c\u5e76\u542f\u7528\u5373\u65f6\u5750\u5e2d\u804a\u5929\u3002<\/p>\n<div><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-clara-us-fixed.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-399155 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-clara-us-fixed.png\" alt=\"\u901a\u8fc7\u4f7f\u7528 Webex Connect \u96c6\u6210\u529f\u80fd\uff0cIphone \u53ef\u4ee5\u663e\u793a\u6765\u81ea\u7f8e\u56fd\u514b\u62c9\u62c9\u7684\u81ea\u52a8\u54cd\u5e94\" width=\"375\" height=\"725\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-clara-us-fixed.png 269w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/10\/pushing-boundaries-clara-us-fixed-155x300.png 155w\" sizes=\"auto, (max-width: 375px) 100vw, 375px\" \/><\/a><\/div>\n<p>\u4f01\u4e1a\u5fc5\u987b\u5168\u529b\u4fdd\u62a4\u5ba2\u6237\u6570\u636e\uff0c\u5e76\u5728\u8de8\u5404\u79cd\u6e20\u9053\u548c\u5730\u57df\u8fdb\u884c\u901a\u4fe1\u65f6\u9075\u5b88\u533a\u57df\u6cd5\u89c4\u3002\u4e3a\u4e86\u7b80\u5316\u8fd9\u4e00\u6311\u6218\uff0c\u6211\u4eec\u5728 Webex Connect \u4e2d\u63d0\u4f9b\u5de5\u5177\u548c\u5b89\u5168\u534f\u8bae\uff0c\u4ee5\u5e2e\u52a9\u786e\u4fdd\u6839\u636e IT \u653f\u7b56\u548c\u5408\u89c4\u6027\u8fdb\u884c\u6709\u5e8f\u5730\u6570\u636e\u6cbb\u7406\u3002\u6211\u4eec\u6700\u65b0\u7684\u5de5\u5177\u4e4b\u4e00\uff0c\u8054\u7edc\u7b56\u7565\u5e94\u7528\uff0c\u96c6\u4e2d\u5bf9\u5ba2\u6237\u540c\u610f\u548c\u6e20\u9053\u504f\u597d\u8fdb\u884c\u91c7\u96c6\u548c\u7ba1\u7406\u3002\u8be5\u5e94\u7528\u4f7f\u5f00\u53d1\u4eba\u5458\u548c\u8fd0\u8425\u56e2\u961f\u66f4\u5bb9\u6613\u786e\u4fdd\u4ec5\u901a\u8fc7\u9996\u9009\u6e20\u9053\u4e0e\u9009\u62e9\u52a0\u5165\u7684\u5ba2\u6237\u8fdb\u884c\u4ea4\u6d41\u3002<\/p>\n<h2>\u878d\u5408\u5168\u6570\u5b57\u5316\u548c\u4eba\u7684\u4e92\u52a8<\/h2>\n<p>\u5373\u4f7f\u6709\u4e00\u7cfb\u5217\u53ef\u4ee5\u5851\u9020\u548c\u5b9a\u4e49\u5168\u6570\u5b57\u5316\u4e92\u52a8\u7684\u73b0\u6709\u548c\u5168\u65b0\u529f\u80fd\uff0c\u6709\u65f6\u4e5f\u9700\u8981\u4eba\u7684\u4e92\u52a8\u3002<\/p>\n<p>\u8fd9\u5c31\u662f Webex Connect \u548c Webex \u8054\u7edc\u4e2d\u5fc3\u7684\u4ea7\u54c1<a href=\"https:\/\/www.webex.com\/contact-center.html\" target=\"_blank\" rel=\"noopener\">\u96c6<\/a>\u6210\u7684\u6240\u5728\uff0c\u80fd\u591f\u5b9e\u73b0\u4ece\u5168\u6570\u5b57\u5316\u6e20\u9053\u5230\u5ea7\u5e2d\u7684\u65e0\u7f1d\u4ea4\u63a5\uff0c\u4fdd\u6301\u6240\u6709\u7684\u4e92\u52a8\u60c5\u666f\uff0c\u4ee5\u4fbf\u5ba2\u6237\u65e0\u9700\u518d\u91cd\u65b0\u5f00\u59cb\u3002\u65e0\u8bba\u60a8\u5e0c\u671b\u5c06\u5bf9\u8bdd\u79fb\u4ea4\u7ed9 Webex \u8054\u7edc\u4e2d\u5fc3\u8fd8\u662f\u8054\u7edc\u4e2d\u5fc3\u4f01\u4e1a\uff0cWebex Connect \u90fd\u80fd\u4e0e\u8fd9\u4e24\u79cd\u89e3\u51b3\u65b9\u6848\u65e0\u7f1d\u96c6\u6210\u3002<\/p>\n<h2>CX \u8f6c\u578b\u662f\u4e00\u4e2a\u65c5\u7a0b\u800c\u4e0d\u662f\u4e00\u4e2a\u5927\u7206\u70b8<\/h2>\n<p>Webex Connect 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