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\u4f01\u696d\u9700\u8981\u66f4\u8070\u660e\u7684\u5ba2\u6236\u4e92\u52d5\u65b9\u6cd5\uff0c\u800c\u8003\u616e\u5230\u6bcf\u5929\u4e0d\u65b7\u589e\u52a0\u7684\u65b0\u901a\u8a0a\u901a\u8def\uff0c\u8a72\u65b9\u6cd5\u5fc5\u9808\u8981\u5feb\u901f\u3002 \u5168\u65b0 <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center \u5e73\u53f0<\/a>\u6b63\u5728\u52a0\u5f37\u5ba2\u6236\u4e92\u52d5\uff0c\u4e26\u5728\u6240\u6709\u63a5\u89f8\u9ede\u4e2d\uff0c\u63d0\u4f9b\u66f4\u8070\u660e\u7684\u5ba2\u6236\u4e92\u52d5\u65b9\u5f0f\u3002 Webex \u5728 <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">2020 \u5e74 12 \u6708\u6642\u65bc\u7f8e\u570b\u9996\u6b21\u958b\u653e\u4f7f\u7528<\/a>\uff0c\u800c\u96a8\u8457\u9019\u500b\u6708\u5728\u6fb3\u6d32\u548c\u7d10\u897f\u862d\u7684\u6700\u65b0\u63a8\u51fa\uff0c\u73fe\u5728\u4ecd\u6301\u7e8c\u8457\u5176\u5168\u7403\u5ba2\u6236\u9ad4\u9a57\u5e73\u53f0\u529f\u80fd\u7684\u64f4\u5145\u3002 \u5c0d\u65bc Webex \u4f86\u8aaa\uff0c\u5176\u4efb\u52d9\u5c31\u662f\u8b93\u5ba2\u6236\u8207\u7d44\u7e54\u4e92\u52d5\u7684\u904e\u7a0b\uff0c\u5982\u540c\u5411\u670b\u53cb\u50b3\u8a0a\u4e00\u6a23\u7c21\u55ae\uff0c\u63d0\u4f9b\u500b\u4eba\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u4e26\u4fc3\u9032\u6709\u610f\u7fa9\u7684\u5ba2\u6236\u4e92\u52d5\uff0c\u7559\u4e0b\u5f37\u70c8\u7684\u60c5\u611f\u9023\u7d50\u3002 \u4f46\u662f\u5728\u904e\u53bb\uff0c\u5ba2\u670d\u4e2d\u5fc3\u4e26\u672a\u6210\u70ba\u767c\u751f\u9019\u7a2e\u4e92\u52d5\u6216\u8ff8\u767c\u60c5\u611f\u7684\u5834\u6240\u3002 \u53cd\u800c\uff0c\u5ba2\u670d\u4e2d\u5fc3\u662f\u70ba\u4e86\u8ffd\u6c42\u6548\u7387\u8207\u7ba1\u7406\u6210\u672c\u800c\u6253\u9020\uff0c\u800c\u5728\u904e\u53bb\uff0c\u5ba2\u6236\u5b8c\u6210\u5ba2\u670d\u4e2d\u5fc3\u4e92\u52d5\u6642\uff0c\u4e5f\u4e0d\u6703\u7522\u751f\u300c\u9ad8\u5ea6\u7684\u60c5\u611f\u9023\u7d50\u300d\uff0c\u66f4\u4e0d\u6703\u5411\u53cb\u4eba\u8f49\u8ff0\u5176\u4e92\u52d5\u9ad4\u9a57\u3002 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\u662f\u6b64\u6574\u5408\u8da8\u52e2\u7684\u5148\u92d2\uff0c\u800c\u6211\u5011\u80fd\u9810\u898b\u7121\u6578\u7d71\u4e00\u901a\u8a0a\u548c\u5ba2\u670d\u4e2d\u5fc3\u4f01\u696d\u8207\u6211\u5011\u5408\u4f5c\uff0c\u4ee5\u5efa\u7acb\u9019\u4e9b\u985e\u578b\u7684\u7d44\u5408\u5f0f\u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<h2><strong>\u91cd\u65b0\u8a2d\u60f3\u5ba2\u6236\u9ad4\u9a57\u00a0<\/strong><\/h2>\n<p>\u90a3\u9ebc\uff0c\u63a8\u52d5\u9019\u4e9b\u589e\u5f37\u7684\u4e92\u52d5\uff0c\u4e26\u63d0\u4f9b\u300c\u9023\u7d50\u7684\u5ba2\u6236\u6d41\u7a0b\u300d\u7684\u5f15\u64ce\u53c8\u662f\u4ec0\u9ebc\uff1f \u4e00\u5207\u90fd\u662f\u70ba\u4e86\u8b93\u524d\u53f0\u8207\u5f8c\u53f0\u4ee3\u8868\u6d88\u8cbb\u8005\u651c\u624b\u5408\u4f5c\uff0c\u5be6\u73fe\u300c\u670d\u52d9\u8207\u9ad4\u9a57\u4e3b\u52d5\u5c0b\u627e\u5ba2\u6236\u300d\u7684\u60c5\u5883\uff0c\u800c\u975e\u9069\u5f97\u5176\u53cd\u3002 \u9019\u500b\u60c5\u5883\u4e2d\uff0c\u5c07\u6703\u6574\u5408\u524d\u53f0\u7684\u54e1\u5de5\u9ad4\u9a57 (EX) \u548c\u5f8c\u53f0\u7684\u5ba2\u6236\u9ad4\u9a57 (CX) \u529f\u80fd\uff0c\u6253\u9020\u4e00\u500b\u5171\u540c\u5408\u4f5c\u7684\u5e73\u53f0\uff0c\u8b93\u6574\u500b\u7d44\u7e54\u53ef\u4ee5\u4ee3\u8868\u5ba2\u6236\u9032\u884c\u5de5\u4f5c\u3002 \u5c24\u5176\u662f\uff0c\u9019\u4e9b\u6574\u5408\u578b\u5de5\u5177\u53ef\u8b93\u5ba2\u670d\u4eba\u54e1\u77ad\u89e3\u4f86\u9f8d\u53bb\u8108\uff0c\u4e0d\u5fc5\u518d\u8a62\u554f\u5ba2\u6236\u5176\u8207\u7d44\u7e54\u7684\u95dc\u4fc2\uff1b\u4e26\u4e14\u7b2c\u4e00\u6b21\u5c31\u80fd\u6210\u529f\u89e3\u6c7a\u5ba2\u6236\u554f\u984c\u3002 Webex Contact Center \u900f\u904e\u6578\u7a2e\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u7684\u529f\u80fd\uff08\u5305\u62ec\u5728\u6574\u500b\u6d41\u7a0b\u63d0\u4f9b\u8cc7\u6599\uff1b\u77ad\u89e3\u6d88\u8cbb\u8005\u5728\u5404\u63a5\u89f8\u9ede\u7684\u611f\u53d7\uff1b\u5728\u6240\u6709\u901a\u8def\u5354\u8abf\u5de5\u4f5c\u6d41\u7a0b\uff1b\u6578\u4f4d\u81ea\u52d5\u5316\uff1b\u4ee5\u53ca\u900f\u904e\u865b\u64ec\u548c AI 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\u5e74\u6b77\u53f2\u4e2d\u5b78\u5230\u4e86\u4ec0\u9ebc\uff0c\u90a3\u5c31\u662f\u5c0d\u65bc\u5ba2\u670d\u4e2d\u5fc3\u7522\u696d\u4f86\u8aaa\uff0c\u73fe\u5728\u78ba\u5be6\u662f\u632f\u596e\u4eba\u5fc3\u7684\u6642\u4ee3\uff0c\u56e0\u70ba\u5728\u50b3\u7d71\u4e0a\u5177\u5099\u5e73\u5eb8\u5ba2\u6236\u9ad4\u9a57\u8a18\u9304\u7684\u55ae\u5c64\u9762\u4e16\u754c\uff0c\u73fe\u5728\u53ef\u4ee5\u900f\u904e\u54e1\u5de5\u9ad4\u9a57\u7684\u5f37\u5927\u529f\u80fd\u8207\u5ba2\u6236\u9ad4\u9a57\u6280\u8853\uff0c\u8f49\u578b\u4e26\u63d0\u4f9b\u5353\u8d8a\u9023\u63a5\u8207\u5305\u542b\u5b8c\u6574\u80cc\u666f\u7684\u5ba2\u6236\u6d41\u7a0b\u3002<\/p>\n<blockquote><p>\u82e5\u8981\u8a0e\u8ad6 Webex \u80fd\u5982\u4f55\u5c07\u9019\u4e9b\u5ba2\u6236\u9ad4\u9a57\u5275\u65b0\u5e36\u5165\u60a8\u7684\u5ba2\u670d\u4e2d\u5fc3\uff0c\u8acb<a href=\"https:\/\/www.webex.com\/contact-us-sales.html?adobe_mc_sdid=SDID%3D7489DE49A35D9EC4-77ACF9C223501FC9%7CMCORGID%3DB8D07FF4520E94C10A490D4C%40AdobeOrg%7CTS%3D1624266804&#038;adobe_mc_ref=https%3A%2F%2Fwww.webex.com%2Fcontact-center.html\">\u6309\u4e00\u4e0b\u6b64\u8655<\/a>\u3002<\/p><\/blockquote>\n<p><em>\u4f86\u6e90\uff1a<\/em><\/p>\n<ol>\n<li><em>Frost Radar&#x2122;\uff1a\u5317\u7f8e\u4f01\u696d\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u5e02\u5834\uff0c2021 \u5e74<\/em><\/li>\n<li><em>\u300c\u8f49\u5316\u5ba2\u6236\u9ad4\u9a57\u4ee5\u4fdd\u6301\u76f8\u95dc\u6027\u300d\u767d\u76ae\u66f8\uff0cEcosystm\uff0c2020 \u5e74<\/em><\/li>\n<\/ol>\n<p>\u6df1\u5165\u77ad\u89e3 <a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e8%b3%87%e6%96%99%e7%9a%84%e5%bc%b7%e5%a4%a7%e6%95%88%e7%94%a8%e5%b5%8c%e5%85%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%b4%9a%e7%89%b9%e5%8b%99\/\">\u5c07\u8cc7\u6599\u7684\u529b\u91cf\u5c0e\u5165\u5ba2\u670d\u4e2d\u5fc3\u4ee5\u6210\u5c31\u8d85\u7d1a\u5ba2\u670d\u4eba\u54e1<\/a> [<a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e8%b3%87%e6%96%99%e7%9a%84%e5%bc%b7%e5%a4%a7%e6%95%88%e7%94%a8%e5%b5%8c%e5%85%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%b4%9a%e7%89%b9%e5%8b%99\/\">\u90e8\u843d\u683c<\/a>] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6816050707242856449\/\">\u4f01\u696d\u5ba2\u6236\u9ad4\u9a57\u7684\u60c5\u666f\u4e0d\u65b7\u8b8a\u9077 (\u5c08\u5bb6\u8996\u89d2)<\/a> [\u7db2\u8def\u7814\u8a0e\u6703\u9304\u5f71] <a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e4%bb%a5-webex-%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%e8%b6%85%e8%b6%8a%e6%9c%9f%e5%be%85\/\">\u900f\u904e Webex \u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u8d85\u8d8a\u671f\u671b<\/a>\u00a0[\u90e8\u843d\u683c] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">\u601d\u79d1 + IMImobile\uff1a\u5171\u540c\u7de0\u9020\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86<\/a>\u00a0[\u90e8\u843d\u683c] <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\u00a0[\u7db2\u7ad9] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a>\u00a0[\u7db2\u8def\u7814\u8a0e\u6703\u9304\u5f71]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Webex Contact Center \u53ef\u8b93\u5ba2\u670d\u4e2d\u5fc3\u6210\u70ba\u300c\u8d85\u7d1a\u5ba2\u670d\u4eba\u54e1\u300d\uff0c\u4e26\u8207\u5168\u7403\u5404\u5730\u7684\u300c\u6700\u4f73\u300d\u5ba2\u670d\u4e2d\u5fc3\u4eba\u54e1\u4e26\u99d5\u9f4a\u9a45\u3002<\/p>\n","protected":false},"author":5426,"featured_media":18581,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1579],"tags":[4278,15099],"class_list":["post-19196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1579","tag-contact-center-as-a-service","tag-customer-journey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5728\u300c\u5ba2\u6236\u6642\u4ee3\u300d\u7684\u5ba2\u670d\u4e2d\u5fc3\u5275\u65b0 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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content=\"2021-07-15T15:05:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-23T21:53:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/715blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jamie Romanin\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jamie Romanin\" \/>\n<script type=\"application\/ld+json\" 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