{"id":19474,"date":"2021-07-14T13:43:07","date_gmt":"2021-07-14T20:43:07","guid":{"rendered":"https:\/\/blog.webex.com\/%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-globe-%e7%9a%84-2021-%e5%b9%b4%e6%99%ba%e6%85%a7%e5%9e%8b%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%a0%b1%e5%91%8a%e4%b8%ad%e7%8d%b2%e9%81%b8%e7%82%ba%e9%a0%98\/"},"modified":"2021-07-29T09:05:21","modified_gmt":"2021-07-29T16:05:21","slug":"%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-globe-%e7%9a%84-2021-%e5%b9%b4%e6%99%ba%e6%85%a7%e5%9e%8b%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%a0%b1%e5%91%8a%e4%b8%ad%e7%8d%b2%e9%81%b8%e7%82%ba%e9%a0%98","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-globe-%e7%9a%84-2021-%e5%b9%b4%e6%99%ba%e6%85%a7%e5%9e%8b%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%a0%b1%e5%91%8a%e4%b8%ad%e7%8d%b2%e9%81%b8%e7%82%ba%e9%a0%98\/","title":{"rendered":"\u601d\u79d1\u5728 Aragon Globe&#x2122; \u7684 2021 \u5e74\u667a\u6167\u578b\u5ba2\u670d\u4e2d\u5fc3\u5831\u544a\u4e2d\u7372\u9078\u70ba\u9818\u5c0e\u5ee0\u5546"},"content":{"rendered":"<h2>\u8cc7\u6599\u548c\u4eba\u5de5\u667a\u6167\u6703\u70ba\u65b0\u4e00\u4ee3\u7684\u5ba2\u6236\u9ad4\u9a57\u63d0\u4f9b\u6280\u8853\u652f\u63f4<\/h2>\n<p>\u77e5\u540d\u696d\u754c\u5206\u6790\u516c\u53f8 Aragon \u672c\u9031\u767c\u5e03\u5099\u53d7\u671f\u5f85\u7684 2021 \u5e74\u5ba2\u670d\u4e2d\u5fc3\u5e02\u5834\u5e74\u5ea6\u8a55\u4f30\uff1aAragon Research Globe&#x2122; \u667a\u6167\u578b\u5ba2\u670d\u4e2d\u5fc3\u5831\u544a\u3002 \u601d\u79d1 (Webex) \u9023\u7e8c\u4e09\u5e74\u7372\u9078\u70ba\u9818\u5c0e\u5ee0\u5546\uff0c\u6211\u5011\u5c0d\u6b64\u6b8a\u69ae\u6df1\u8868\u611f\u6fc0\uff0c\u4e26\u5c0d\u5de5\u4f5c\u6210\u679c\u8207\u70ba\u89e3\u6c7a\u65b9\u6848\u6295\u6ce8\u7684\u91cd\u5927\u6295\u8cc7\u611f\u5230\u81ea\u8c6a\uff0c\u9019\u4e5f\u662f\u6211\u5011\u8a8d\u70ba\u80fd\u5c45\u65bc\u9818\u5148\u5730\u4f4d\u7684\u539f\u56e0\u3002 <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/07\/ICC-Globe-Graphic.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-18552\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/07\/ICC-Globe-Graphic.jpg\" alt=\"Aragon ICC \u7403\u578b\u5716\" width=\"998\" height=\"995\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/ICC-Globe-Graphic.jpg 522w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/ICC-Globe-Graphic-300x300.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/ICC-Globe-Graphic-150x150.jpg 150w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/ICC-Globe-Graphic-768x766.jpg 768w\" sizes=\"auto, (max-width: 998px) 100vw, 998px\" \/><\/a> \u4e00\u540c\u5be9\u8996\u5831\u544a\u4e2d\u7684\u6578\u9805\u8981\u9ede\uff0c\u5176\u4e2d\u5305\u62ec\u5c0d\u5ba2\u670d\u4e2d\u5fc3\u5e02\u5834\u6027\u8cea\u6301\u7e8c\u6f14\u8b8a\u7684\u591a\u9805\u91cd\u8981\u89c0\u5bdf\u898b\u89e3\uff0c\u4ee5\u53ca\u53d7 2020 \u5e74\u81f3 2021 \u5e74\u5168\u7403\u75ab\u60c5\u6240\u5e36\u52d5\u7684\u5927\u898f\u6a21\u5728\u5bb6\u5de5\u4f5c\u74b0\u5883\u8207\u5176\u4ed6\u56e0\u7d20\uff0c\u800c\u63a8\u52d5\u7684\u52a0\u901f\u5275\u65b0\u3002<\/p>\n<h2>\u6578\u4f4d\u8f49\u578b\u8207\u5168\u901a\u8def\u901a\u8a0a \u2013 \u96f2\u7aef\u6280\u8853\u652f\u63f4<\/h2>\n<p>Aragon \u5728\u5831\u544a\u4e2d\u8aaa\u660e\u6301\u7e8c\u6578\u4f4d\u8f49\u578b\u7684\u95dc\u9375\u6027\u8cea\uff1a\u4e0d\u50c5\u8981\u52a0\u901f\u7a0b\u5e8f\u81ea\u52d5\u5316\u4f86\u63d0\u5347\u4f01\u696d\u6548\u7387\uff0c\u66f4\u8981\u6539\u5584\u5ba2\u6236\u53c3\u8207\u5ea6\u3002 \u6d88\u8cbb\u8005\u986f\u7136\u5e0c\u671b\u5728\u4e92\u52d5\u65b9\u5f0f\u4e0a\u63e1\u6709\u9078\u64c7\u6b0a\uff0c\u800c\u73fe\u4eca\u6d88\u8cbb\u8005\u5927\u898f\u6a21\u63a1\u7528\u6578\u4f4d\u50b3\u8a0a\u7ba1\u9053\uff0c\u4e26\u4e14\u5e0c\u671b\u5728\u9700\u8981\u5373\u6642\u5354\u52a9\u6642\u5177\u6709\u60c5\u5883\u53ef\u9075\u5faa\u3002 \u5831\u544a\u6307\u51fa\uff1a<\/p>\n<blockquote><p>\u300c\u6574\u5408\u901a\u8a0a\u548c\u5354\u4f5c (UCC) \u9818\u5c0e\u5ee0\u5546\u601d\u79d1 (Webex) \u6301\u7e8c\u65bd\u884c\u5176\u884c\u4e4b\u6709\u5e74\u7684\u7b56\u7565\uff0c\u5229\u7528\u6536\u8cfc\u6848\u8207\u81ea\u7136\u7684\u5de5\u7a0b\u958b\u767c\u6210\u679c\u4f86\u52a0\u5f37\u5176\u5ba2\u670d\u4e2d\u5fc3\u7d44\u5408\u7522\u54c1\u3002\u300d<\/p><\/blockquote>\n<h2>\u6df7\u5408\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\u53ef\u70ba\u6574\u9ad4\u5ba2\u670d\u4e2d\u5fc3\u90e8\u7f72\u9818\u57df\u5e36\u4f86\u50f9\u503c<\/h2>\n<p>\u5831\u544a\u4e2d\u4e5f\u6307\u51fa Webex \u80fd\u5920\u5c07\u5275\u65b0\u5f9e\u96f2\u7aef\u62d3\u5c55\u81f3\u73fe\u6709\u7684\u5ba2\u670d\u4e2d\u5fc3\u6295\u8cc7\u3002 Aragon \u8868\u793a\uff1a<\/p>\n<blockquote><p>\u300c\u6211\u5011\u6301\u7e8c\u770b\u5230\u90e8\u7f72 SaaS \u61c9\u7528\u7a0b\u5f0f\u4f5c\u70ba\u8a17\u7ba1\u670d\u52d9\u5167\u90e8\u90e8\u7f72\u7684\u80fd\u529b\u5df2\u7136\u6210\u719f\u3002 \u9019\u53c8\u7a31\u70ba\u6df7\u5408\u96f2\u7aef\u3002\u300d<\/p><\/blockquote>\n<p>\u6b64\u65b9\u6cd5\u5341\u5206\u91cd\u8981\uff0c\u4e14\u53cd\u6620\u65bc Webex \u70ba\u601d\u79d1\u5ba2\u670d\u4e2d\u5fc3\u5e73\u53f0\u4e0a\u65e2\u6709\u7684 350 \u591a\u842c\u540d\u5c08\u54e1\u5e36\u4f86\u65b0\u50f9\u503c\u7684\u65b9\u6cd5\u4e4b\u4e2d\u3002 \u5c0d\u8a71\u578b\u4eba\u5de5\u667a\u6167\u3001\u5c08\u54e1\u8f49\u9304\u53ca\u5ba2\u6236\u60c5\u7dd2\u5206\u6790\u7b49\u9ad8\u5f71\u97ff\u529b\u529f\u80fd\uff0c\u76ee\u524d\u7686\u53ef\u5f9e\u96f2\u7aef\u63d0\u4f9b\u7d66\u73fe\u6709\u5ba2\u6236\u3002<\/p>\n<h2>\u651c\u624b\u5171\u9032 \u2013 \u5354\u4f5c\u6574\u5408\u5ba2\u670d\u4e2d\u5fc3\u5d1b\u8d77<\/h2>\n<p>\u8981\u9054\u5230\u73fe\u4ee3\u5316\u7684\u5ba2\u6236\u53c3\u8207\uff0c\u5fc5\u9808\u8b93\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u53ef\u96a8\u6642\u53d6\u7528\u4f01\u696d\u4e3b\u984c\u5c08\u5bb6\u6240\u5177\u5099\u7684\u5b8c\u6574\u529f\u80fd\u3002 \u6578\u4f4d\u5316\u81ea\u52d5\u8655\u7406\u7684\u6b65\u8abf\u6975\u5176\u8fc5\u901f\uff0c\u5c0e\u81f4\u5176\u9918\u7684\u73fe\u5834\u53c3\u8207\u5728\u672c\u8cea\u4e0a\u66f4\u70ba\u8907\u96dc\uff0c\u9019\u4e00\u9ede\u7121\u53ef\u907f\u514d\u3002 \u56e0\u6b64\uff0cAragon \u6307\u51fa\uff1a<\/p>\n<blockquote><p>\u300c\u6574\u5408\u901a\u8a0a\u8207\u5354\u4f5c\u529f\u80fd\u5747\u8207\u5ba2\u670d\u4e2d\u5fc3\u59a5\u5584\u6574\u5408\uff0c\u9019\u4e00\u9ede\u4e0d\u53ef\u5426\u8a8d\u2026\u2026\u66f4\u591a\u8cb7\u5bb6\u5e0c\u671b\u8cfc\u8cb7\u6574\u5408\u7522\u54c1\u2026\u2026\u56e0\u70ba\u5ba2\u670d\u4e2d\u5fc3\u662f\u9032\u968e\u7684\u901a\u8a0a\u61c9\u7528\u7a0b\u5f0f\uff0c\u800c\u6709\u4e9b\u5718\u968a\u9700\u8981\u7684\u4e0d\u50c5\u662f\u57fa\u672c\u7684\u96fb\u8a71\u8a9e\u97f3\u548c\u50b3\u8a0a\u529f\u80fd\u3002\u300d<\/p><\/blockquote>\n<p>\u601d\u79d1 (Webex) \u8eab\u70ba\u5b8c\u6574\u5354\u4f5c\u89e3\u6c7a\u65b9\u6848\u5957\u4ef6\u4f9b\u61c9\u5546\uff0c\u662f\u552f\u4e00\u6709\u8cc7\u683c\u5411\u4f7f\u7528\u8005\u63d0\u4f9b\u6574\u9ad4\u89e3\u6c7a\u65b9\u6848\uff08\u5305\u62ec\u901a\u8a71\u3001\u50b3\u8a0a\u3001\u6703\u8b70\u53ca\u5ba2\u670d\u4e2d\u5fc3\u670d\u52d9\uff09\u7684\u4f01\u696d\u3002 \u601d\u79d1 (Webex) \u5728 <a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-globe-%e7%9a%84-2021-%e5%b9%b4%e6%95%b4%e5%90%88%e9%80%9a%e8%a8%8a%e8%88%87%e5%8d%94%e4%bd%9c%e5%a0%b1%e5%91%8a%e4%b8%ad%e7%8d%b2%e5%be%97%e8%a9%95%e9%81%b8\/\">Aragon Globe \u7684 2021 \u5e74\u6574\u5408\u901a\u8a0a\u8207\u5354\u4f5c\u5831\u544a<\/a>\u4e2d\u4ea6\u7372\u9078\u70ba\u9818\u5c0e\u5ee0\u5546\uff0cAragon \u4e5f\u5728\u5831\u544a\u4e2d\u63d0\u5230 Webex Contact Center \u4e0d\u50c5\u6574\u5408\u5168\u65b0\u7684 Webex App \u9ad4\u9a57\uff0c\u4ea6\u8207\u5c08\u70ba\u5c08\u54e1\u8207\u4f01\u696d\u652f\u63f4\u81ea\u5bb6\u5c08\u54e1\u7684\u90e8\u9580\u6240\u8a2d\u8a08\u7684\u5b8c\u6574\u5354\u4f5c\u88dd\u7f6e\u7522\u54c1\u7d44\u5408\u76f8\u4e92\u6574\u5408\uff0c\u4e14\u9019\u5169\u9805\u6574\u5408\u5747\u5e36\u4f86\u50f9\u503c\u3002<\/p>\n<h2>\u601d\u79d1 (Webex) \u7372\u70ba\u5feb\u901f\u6f14\u8b8a\u4e4b\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u5e02\u5834\u7684\u5275\u65b0\u5ee0\u5546\u8207\u9818\u5c0e\u5ee0\u5546\u4e4b\u6b8a\u69ae\u3002<\/h2>\n<p>\u5728\u904e\u53bb\u7684 18 \u500b\u6708\u4e2d\uff0c\u53ef\u4ee5\u770b\u5230\u5ba2\u670d\u4e2d\u5fc3\u70ba\u5168\u7403\u6578\u4f4d\u8f49\u578b\u4e2d\u91cd\u8981\u5143\u7d20\uff0c\u4e14\u5177\u6709\u5275\u9020\u9f13\u821e\u4eba\u5fc3\u7684\u5ba2\u6236\u8207\u4f01\u696d\u4e92\u52d5\u7684\u80fd\u529b\uff0c\u6b64\u73fe\u8c61\u6bd4\u904e\u53bb\u4efb\u4f55\u6642\u671f\u90fd\u8981\u660e\u986f\u3002 Aragon \u7684\u9996\u5e2d\u5206\u6790\u5e2b Jim Lundy \u8868\u793a\uff1a<\/p>\n<blockquote><p>\u300c\u601d\u79d1\u5728\u8f49\u8b8a\u70ba\u667a\u6167\u578b\u5ba2\u670d\u4e2d\u5fc3\u65b9\u9762\u8655\u65bc\u6709\u5229\u5730\u4f4d\u3002\u300d<\/p><\/blockquote>\n<p>\u5ba2\u6236\u9ad4\u9a57\u7522\u696d\u7684\u5275\u65b0\u8655\u65bc\u6b77\u53f2\u6700\u9ad8\u9ede\uff0c\u65b0\u529f\u80fd\u7684\u6301\u7e8c\u4ea4\u4ed8\u6b65\u8abf\u76f8\u7576\u5feb\u3002 \u6211\u5011\u5df2\u505a\u51fa\u5927\u91cf\u6295\u8cc7\uff0c\u4e0d\u50c5\u70ba\u5ba2\u6236\u5e36\u4f86\u6700\u65b0\u529f\u80fd\uff0c\u66f4\u63d0\u4f9b\u4ed6\u5011\u8981\u6c42\u7684\u529f\u80fd\uff0c\u5354\u52a9\u4ed6\u5011\u4ee5\u9806\u66a2\u3001\u500b\u4eba\u5316\u4e14\u6709\u53c3\u8207\u611f\u7684\u65b9\u5f0f\u70ba\u81ea\u5bb6\u5ba2\u6236\u63d0\u4f9b\u670d\u52d9\uff0c\u9032\u800c\u7522\u751f\u6700\u5927\u7684\u5f71\u97ff\u3002<\/p>\n<blockquote><p>\u6309\u4e00\u4e0b<a href=\"https:\/\/www.webex.com\/gp\/aragon-contact-center.html\">\u6b64\u8655<\/a>\u95b1\u8b80 Aragon \u7684 2021 \u5e74\u5b8c\u6574\u667a\u6167\u578b\u5ba2\u670d\u4e2d\u5fc3\u5831\u544a\u3002<\/p><\/blockquote>\n<p><strong>\u6df1\u5165\u77ad\u89e3<\/strong> <a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-globe-%e7%9a%84-2021-%e5%b9%b4%e6%95%b4%e5%90%88%e9%80%9a%e8%a8%8a%e8%88%87%e5%8d%94%e4%bd%9c%e5%a0%b1%e5%91%8a%e4%b8%ad%e7%8d%b2%e5%be%97%e8%a9%95%e9%81%b8\/\">\u601d\u79d1\u5728 Aragon Globe&#x2122; \u7684 2021 \u5e74\u6574\u5408\u901a\u8a0a\u8207\u5354\u4f5c\u5831\u544a\u4e2d\u7372\u9078\u70ba\u9818\u5c0e\u5ee0\u5546<\/a> <a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e7%82%ba%e5%ae%a2%e6%88%b6%e5%b8%b6%e4%be%86%e6%84%89%e6%82%85%e9%ab%94%e9%a9%97%e7%9a%84%e6%96%b9%e5%bc%8f\/\">\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u5982\u4f55\u70ba\u5ba2\u6236\u5e36\u4f86\u6109\u6085\u9ad4\u9a57<\/a> <a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e8%b3%87%e6%96%99%e7%9a%84%e5%bc%b7%e5%a4%a7%e6%95%88%e7%94%a8%e5%b5%8c%e5%85%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%b4%9a%e7%89%b9%e5%8b%99\/\">\u5c07\u8cc7\u6599\u7684\u529b\u91cf\u5c0e\u5165\u5ba2\u670d\u4e2d\u5fc3\uff0c\u6253\u9020\u8d85\u7d1a\u5ba2\u670d\u5c08\u54e1<\/a><\/p>\n<h5><strong>Aragon Research \u514d\u8cac\u8072\u660e\uff1aAragon Research \u4e26\u672a\u70ba\u5176\u7814\u7a76\u51fa\u7248\u7269\u4e2d\u63d0\u53ca\u4e4b\u5ee0\u5546\u6216\u5176\u5546\u54c1\u6216\u670d\u52d9\u80cc\u66f8\uff0c\u4e5f\u672a\u5efa\u8b70\u4f7f\u7528\u8005\u9078\u64c7\u8a55\u50f9\u6700\u9ad8\u7684\u5ee0\u5546\u3002 Aragon Research \u51fa\u7248\u7269\u5305\u542b Aragon Research and Advisory Services \u7d44\u7e54\u7684\u610f\u898b\uff0c\u4e14\u4e0d\u61c9\u8a72\u7406\u89e3\u70ba\u4e8b\u5be6\u9673\u8ff0\u3002 Aragon Research 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