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Center<\/a>\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"Delivering the future of customer experience  |  Webex Contact Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/E6C13wfSElU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><strong>\u6578\u4f4d\u512a\u5148\u7684\u6109\u6085\u5ba2\u6236\u9ad4\u9a57<\/strong><\/h2>\n<p>\u4eba\u4e00\u5929 24 \u5c0f\u6642\u90fd\u5728\u4ea4\u6d41\u3002 \u5ba2\u6236\u60f3\u8981\u806f\u7d61\u4f01\u696d\u6642\u4e5f\u9069\u7528\u540c\u6a23\u7684\u9053\u7406\uff0c\u4e5f\u5c31\u662f\u8aaa\u901a\u8a0a\u904e\u7a0b\u5fc5\u9808\u50cf\u50b3\u7c21\u8a0a\u7d66\u670b\u53cb\u4e00\u6a23\u7c21\u55ae\u3002 \u5982\u4eca\u9019\u4ef6\u4e8b\u505a\u8d77\u4f86\u6bd4\u4ee5\u5f80\u90fd\u66f4\u8f15\u9b06\uff0c\u5ba2\u6236\u53ea\u9700\u900f\u904e Webex Contact Center \u4f7f\u7528 Facebook Messenger \u548c\u7c21\u8a0a\u7b49\u7ba1\u9053\u5373\u53ef\u5b8c\u6210\uff1b\u9019\u5957\u5de5\u5177\u904b\u7528 <a href=\"https:\/\/www.webex.com\/customer-interaction-management.html\">imimobile<\/a> \u6280\u8853\uff0c\u6574\u5408\u6210\u70ba\u696d\u754c\u7b2c\u4e00\u5ea7\u5ee3\u7d0d\u4e0a\u8ff0\u9019\u985e\u7ba1\u9053\u7684\u8cc7\u6599\u5eab\u3002 \u6211\u5011\u63a5\u4e0b\u4f86\u4e00\u6574\u5e74\u88e1\u9084\u6703\u7e7c\u7e8c\u904b\u7528\u9019\u9805\u670d\u52d9\uff0c\u52a0\u5165\u66f4\u591a\u793e\u4ea4\u8207\u6a5f\u4e0a\u76d2\u6578\u4f4d\u7ba1\u9053\uff0c\u656c\u8acb\u671f\u5f85\uff01<\/p>\n<h2><strong>\u7b26\u5408\u76f4\u89ba\u7684\u5de5\u4f5c\u6d41\u7a0b\u5354\u8abf\u4f5c\u696d\u6240\u6253\u9020\u7684\u500b\u4eba\u5316\u901a\u8a0a<\/strong><\/h2>\n<p>\u5168\u65b0\u7684 Webex Contact Center \u5de5\u4f5c\u6d41\u7a0b\u5efa\u7acb\u5de5\u5177\u70ba\u4f01\u696d\u63d0\u4f9b\u5f37\u5927\u529f\u80fd\uff0c\u85c9\u6b64\u5411\u5ba2\u6236\u5e36\u4f86\u5167\u5bb9\u611f\u77e5\u578b\u7684\u500b\u4eba\u5316\u901a\u8a0a\u6280\u8853\u3002 \u4f01\u696d\u4f7f\u7528\u8005\u53ef\u904b\u7528\u7b26\u5408\u76f4\u89ba\u4e14\u7c21\u55ae\u660e\u77ad\u7684\u62d6\u653e\u5f0f\u756b\u5e03\uff0c\u5c07\u901a\u8a0a\u9ad4\u9a57\u8a2d\u8a08\u70ba\u53ef\u64f7\u53d6\u4efb\u4f55\u696d\u52d9\u7cfb\u7d71\u6216\u7ba1\u9053\u4e2d\u7684\u4e8b\u4ef6\uff0c\u4e26\u7acb\u5373\u5411\u5ba2\u6236\u63d0\u4f9b\u53ca\u6642\u4e14\u5207\u5408\u9700\u6c42\u7684\u8cc7\u8a0a\u3002 <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14042\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png\" alt=\"Webex Contact Center \u5de5\u4f5c\u6d41\u7a0b\u5354\u8abf\" width=\"1479\" height=\"724\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-300x147.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-1025x502.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-768x376.png 768w\" sizes=\"auto, (max-width: 1479px) 100vw, 1479px\" \/><\/a><\/p>\n<h2><strong>\u63d0\u4f9b\u5373\u6642\u610f\u898b\u56de\u994b\u7684\u95dc\u806f\u5f0f\u9ad4\u9a57\u7ba1\u7406<\/strong><\/h2>\n<p><a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a> \u900f\u904e\u8a9e\u97f3\u9032\u884c\u7684\u901a\u8a71\u5f8c\u554f\u5377\u8abf\u67e5\u73fe\u5728\u5df2\u7d93\u7d0d\u5165\u70ba\u6bcf\u9805 Webex Contact Center \u8a02\u95b1\u5167\u5bb9\u7684\u4e00\u90e8\u4efd\uff0c\u70ba\u4f01\u696d\u63d0\u4f9b\u4e00\u5957\u53ef\u7acb\u5373\u6536\u96c6\u4e92\u52d5\u610f\u898b\u4e26\u91d0\u6e05\u5f8c\u7e8c\u53ef\u80fd\u6539\u5584\u65b9\u5411\u7684\u6a5f\u5236\uff0c\u6709\u52a9\u6301\u7e8c\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u3002 \u5176\u4ed6\u9084\u6709\u53ef\u7d93\u7531\u96fb\u5b50\u90f5\u4ef6\u3001\u5373\u6642\u804a\u5929\u548c\u7c21\u8a0a\u66f4\u5ee3\u6cdb\u6536\u96c6\u610f\u898b\u56de\u994b\u7684\u9078\u9805\uff0c\u4ee5\u5347\u7d1a\u7684\u65b9\u5f0f\u63d0\u4f9b\u4f7f\u7528\u8005\u4f7f\u7528\u3002 <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14052\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png\" alt=\"Webex CC - Webex XM - \u5ba2\u6236\u9ad4\u9a57\u6b77\u7a0b - Vert-1440(2)\" width=\"4320\" height=\"3072\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png 731w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-300x213.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-1025x729.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-768x546.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-1536x1092.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-2048x1456.png 2048w\" sizes=\"auto, (max-width: 4320px) 100vw, 4320px\" \/><\/a><\/p>\n<h2><strong>\u8d85\u8d8a\u5ba2\u6236\u671f\u5f85\u7684\u4f01\u696d\u7d1a\u5354\u4f5c<\/strong><\/h2>\n<p>\u5c08\u54e1\u5982\u4eca\u53ef\u4ee5\u900f\u904e Webex App\uff0c\u770b\u898b\u4f01\u696d\u4e2d\u6709\u8ab0\u6b63\u5728\u7dda\u4e0a\u3001\u50b3\u8a0a\u7d66\u5167\u90e8\u7684\u4e3b\u984c\u5c08\u5bb6\u5c0b\u6c42\u652f\u63f4\uff0c\u4e26\u4e14\u63d0\u4f9b\u6574\u5408\u901a\u8a71\u8207\u6703\u8b70\u529f\u80fd\u7684\u76f4\u63a5\u8def\u5f91\uff0c\u9019\u4e9b\u52d5\u4f5c\u5168\u90fd\u53ef\u5728\u76ee\u524d\u4f7f\u7528\u7684\u540c\u4e00\u500b\u4e2d\u592e\u5f0f\u4ee3\u7406\u684c\u9762\u4e0a\u5b8c\u6210\u3002 \u6709\u4e86 Webex App \u9810\u5148\u5167\u5efa\u7684\u6574\u5408\u529f\u80fd\uff0c\u4efb\u4f55\u898f\u6a21\u7684\u4f01\u696d\u90fd\u80fd\u7701\u53bb\u5197\u9577\u7684\u5be6\u4f5c\u968e\u6bb5\uff0c\u5feb\u901f\u958b\u59cb\u4f7f\u7528\u6b64\u529f\u80fd\u3002 <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14063\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png\" alt=\"\" width=\"1582\" height=\"1125\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png 731w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-300x213.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-1025x729.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-768x546.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-1536x1092.png 1536w\" sizes=\"auto, (max-width: 1582px) 100vw, 1582px\" \/><\/a> \u00a0 \u6211\u5f88\u69ae\u5e78\u80fd\u5920\u6301\u7e8c\u53c3\u8207\u9019\u9053\u6210\u9577\u8ecc\u8de1\u7684\u52a0\u901f\u904e\u7a0b\uff0c\u85c9\u7531\u5275\u65b0\u8207\u63d0\u4f9b\u529f\u80fd\u5f37\u5927\u7684\u6280\u8853\uff0c\u8b93 Webex \u5ba2\u6236\u6709\u80fd\u529b\u70ba\u81ea\u5df1\u7684\u5ba2\u6236\u5e36\u4f86\u8d85\u4e4e\u671f\u5f85\u7684\u9ad4\u9a57\u3002<\/p>\n<blockquote><p>\u900f\u904e<a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/Why_Choose_Webex_CC_Infographic.pdf\">\u70ba\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u9078\u7528 Webex \u7684\u4e94\u5927\u7406\u7531<\/a>\u8cc7\u8a0a\u5716\u8868\uff0c\u6df1\u5165\u77ad\u89e3\u6211\u5011\u7684\u5275\u65b0 Webex Contact Center\u3002<\/p><\/blockquote>\n<p><strong>\u6df1\u5165\u77ad\u89e3<\/strong> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">\u601d\u79d1 + IMImobile\uff1a\u5171\u540c\u7de0\u9020\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86<\/a> [\u90e8\u843d\u683c] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86\uff0c\u5c31\u6b64\u5c55\u958b<\/a> [\u90e8\u843d\u683c] <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> [\u7db2\u7ad9] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a> [\u7db2\u8def\u7814\u8a0e\u6703\u9304\u5f71]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u60a8\u73fe\u5728\u53ef\u4ee5\u4e3b\u52d5\u900f\u904e\u4efb\u4f55\u6578\u4f4d\u7ba1\u9053\u63a5\u89f8\u5ba2\u6236\uff0c\u85c9\u6b64\u4fee\u6b63\u554f\u984c\uff0c\u4e26\u5c07\u8ca0\u9762\u9ad4\u9a57\u5316\u70ba\u5ba2\u6236\u6a02\u65bc\u5206\u4eab\u7684\u4e00\u6bb5\u4f73\u8a71\u3002<\/p>\n","protected":false},"author":5406,"featured_media":377398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1579],"tags":[4278,15099],"class_list":["post-20460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1579","tag-contact-center-as-a-service","tag-customer-journey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u4ee5 Webex \u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u8d85\u8d8a\u671f\u5f85 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/exceeding-expectations-with-webex-customer-experience-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u4ee5 Webex \u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u8d85\u8d8a\u671f\u5f85 | Webex Blog\" \/>\n<meta property=\"og:description\" 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content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Giorgio Mihaila\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Giorgio Mihaila\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/exceeding-expectations-with-webex-customer-experience-solutions\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/exceeding-expectations-with-webex-customer-experience-solutions\\\/\"},\"author\":{\"name\":\"Giorgio Mihaila\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/e6bd0c21fdc4c5d829e6ed4ff0fa346d\"},\"headline\":\"\u4ee5 Webex 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