{"id":380277,"date":"2021-10-27T15:43:00","date_gmt":"2021-10-27T22:43:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e8%88%87%e4%bc%81%e6%a5%ad-cpaas-%e7%9a%84%e6%af%8f%e5%80%8b%e4%ba%92%e5%8b%95%e9%83%bd%e5%be%88%e9%87%8d%e8%a6%81\/"},"modified":"2021-10-27T15:43:00","modified_gmt":"2021-10-27T22:43:00","slug":"%e8%88%87%e4%bc%81%e6%a5%ad-cpaas-%e7%9a%84%e6%af%8f%e5%80%8b%e4%ba%92%e5%8b%95%e9%83%bd%e5%be%88%e9%87%8d%e8%a6%81","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e8%88%87%e4%bc%81%e6%a5%ad-cpaas-%e7%9a%84%e6%af%8f%e5%80%8b%e4%ba%92%e5%8b%95%e9%83%bd%e5%be%88%e9%87%8d%e8%a6%81\/","title":{"rendered":"\u8207\u4f01\u696d CPaaS \u7684\u6bcf\u500b\u4e92\u52d5\u90fd\u5f88\u91cd\u8981"},"content":{"rendered":"<p>\u8eab\u70ba\u6d88\u8cbb\u8005\uff0c\u6211\u5011\u90fd\u9ad4\u9a57\u904e\u6578\u4f4d\u539f\u751f\u4f01\u696d\u63d0\u4f9b\u7684\u4fbf\u5229\u6027\u548c\u5373\u6642\u7684\u6eff\u8db3\u611f\u3002\u900f\u904e\u9023\u7dda\u9ad4\u9a57\uff0c\u9019\u4e9b\u4f01\u696d\u4e0d\u65b7\u5728\u8a02\u5b9a\u5176\u4ed6\u4f01\u696d\u7528\u4f86\u4f5c\u70ba\u8a55\u4f30\u4f9d\u64da\u7684\u5ba2\u6236\u9ad4\u9a57 (CX) \u57fa\u6e96\u3002<\/p>\n<p>\u5728 CX \u7684\u9577\u671f\u8010\u529b\u6bd4\u8cfd\u4e2d\uff0c\u4f01\u696d\u6b63\u6301\u7e8c\u52aa\u529b\u8ffd\u8d95\uff0c\u4e26\u8a2d\u6cd5\u6eff\u8db3\u5ba2\u6236\u5c0d\u65bc\u900f\u904e\u6163\u7528\u7684\u901a\u8a0a\u7ba1\u9053\u9032\u884c\u6df1\u5165\u53c3\u8207\u7684\u671f\u671b\u3002\u4eca\u65e5\u7684\u5ba2\u6236\u4e0d\u50c5\u60f3\u8981\u4e3b\u52d5\u5f0f\u500b\u4eba\u5316\u4e92\u52d5\uff0c\u4e5f\u5e0c\u671b\u7372\u5f97\u53ef\u900f\u904e\u591a\u500b\u7ba1\u9053\u548c\u667a\u6167\u578b\u81ea\u52a9\u9078\u9805\u4f86\u7dad\u8b77\u5167\u5bb9\u7684\u9ad4\u9a57\u3002\u5982\u679c\u4f01\u696d\u672a\u6eff\u8db3\u9019\u4e9b\u671f\u671b\uff0c\u5ba2\u6236\u4fbf\u6703\u8f49\u800c\u9078\u64c7\u53ef\u9054\u5230\u8a72\u76ee\u6a19\u7684\u7af6\u722d\u5c0d\u624b\u3002\u4e8b\u5be6\u4e0a\uff0c<a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html\">50%<\/a> \u4ee5\u4e0a\u7684\u5ba2\u6236\u6703\u5728\u7d93\u6b77 2 \u6b21\u4ee5\u4e0a\u7684\u8ca0\u9762\u4e92\u52d5\u5f8c\u6368\u68c4\u516c\u53f8\u3002<\/p>\n<p>\u9019\u88e1\u4fbf\u662f\u6211\u5011\u53ef\u4ee5\u6548\u52de\u4e4b\u8655\uff1aCX \u662f Webex \u7b56\u7565\u7684\u6838\u5fc3\u90e8\u5206\uff0c\u4e14\u8a72\u7b56\u7565\u5c08\u6ce8\u65bc\u5728\u591a\u7ba1\u9053\u74b0\u5883\u4e2d\u652f\u63f4\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u5f9e\u9069\u7528\u65bc\u5ba2\u670d\u4e2d\u5fc3\u3001\u5354\u4f5c\u53ca\u9ad4\u9a57\u7ba1\u7406\u7b49\u9818\u57df\u7684\u61c9\u7528\u7a0b\u5f0f\u5230\u6211\u5011\u7684\u4f01\u696d CPaaS \u5e73\u53f0\uff0c\u6211\u5011\u5747\u53ef\u70ba\u5927\u578b\u7d44\u7e54\u63d0\u4f9b\u6240\u9700\u7684\u5de5\u5177\uff0c\u4ee5\u4fbf\u8fc5\u901f\u5229\u7528\u96f2\u7aef\u901a\u8a0a\u529f\u80fd\u4f86\u5efa\u7acb\u5ba2\u6236\u53c3\u8207\u61c9\u7528\u7a0b\u5f0f\u3002<\/p>\n<h2>CPaaS &#8211; \u9054\u5230\u5168\u65b0\u9ad8\u5ea6\u7684\u5e02\u5834<\/h2>\n<p>\u4f01\u696d\u6b63\u5728\u63a1\u7528\u901a\u8a0a\u5e73\u53f0\u5373\u670d\u52d9 (CPaaS) \u4f86\u8f49\u5316\u5176\u5438\u5f15\u5ba2\u6236\u4e26\u70ba\u4e4b\u63d0\u4f9b\u670d\u52d9\u7684\u65b9\u5f0f\u3002CPaaS \u5177\u5099\u5f48\u6027\u548c\u9748\u6d3b\u6027\uff0c\u4e26\u63d0\u4f9b\u96f2\u7aef\u578b\u968e\u5c64\uff0c\u53ef\u4f7f\u7528 API \u548c\u8edf\u9ad4\u958b\u767c\u4eba\u54e1\u5957\u4ef6 (SDK) \u5c07\u8a9e\u97f3\u3001\u7c21\u8a0a\u3001\u6578\u4f4d\u50b3\u8a0a\u53ca\u8996\u8a0a\u7b49\u901a\u8a0a\u529f\u80fd\u5d4c\u5165\u5ba2\u6236\u5c0e\u5411\u7684\u5408\u4f5c\u5925\u4f34\u61c9\u7528\u7a0b\u5f0f\u3002<\/p>\n<p>\u6700\u8fd1\u53d7\u75ab\u60c5\u6240\u81f4\uff0cGartner \u5728\u5176<a href=\"https:\/\/www.gartner.com\/en\/documents\/4006313\/invest-implications-market-guide-for-communications-platform-as-a-service\">\u300a2021 Market Guide for CPaaS\u300b<\/a>\uff082021 \u5e74 CPaaS \u5e02\u5834\u6307\u5357\uff09\u4e2d\u6307\u51fa\uff0c\u8a72\u5e02\u5834\u5728\u904e\u53bb 5 \u5e74\u4f86\uff0c\u5df2\u6210\u9577\u81f3\u5c11 30%\u3002\u6b64\u4e0a\u5347\u8da8\u52e2\u9810\u8a08\u5c07\u6301\u7e8c\u767c\u5c55\uff0c\u56e0\u70ba\u6839\u64da IDC \u9810\u6e2c\uff0c\u5168\u7403\u5e02\u5834\u652f\u51fa\u5728 2025 \u5e74\u5c07\u9054\u5230 <a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=US48245721&#038;utm_medium=rss_feed&#038;utm_source=alert&#038;utm_campaign=rss_syndication\">217 \u5104\u7f8e\u5143<\/a>\u3002\u96d6\u7136\u50b3\u8a0a\u548c\u8a9e\u97f3\u76ee\u524d\u4ecd\u6301\u7e8c\u662f CPaaS \u6700\u53d7\u6b61\u8fce\u7684 API\uff0c\u4f46\u63a1\u7528 WhatsApp \u548c Apple Business Chat \u4ee5\u53ca\u8996\u8a0a\u7b49\u65b0\u7684\u6578\u4f4d\u7ba1\u9053\u6b63\u8c61\u5fb5\u8457\u91cd\u8981\u7684\u6210\u9577\u9818\u57df\u3002<\/p>\n<p>\u5728\u5177\u5099\u5982\u6b64\u6b63\u5411\u7684\u5e02\u5834\u524d\u666f\u4e0b\uff0c\u4f01\u696d\u6beb\u7121\u7591\u554f\u5730\u5c07\u6703\u767c\u73fe\u53ef\u4f7f\u7528 CPaaS \u4ee5\u652f\u63f4\u96f6\u63a5\u89f8\u53c3\u8207\u548c\u7a0b\u5e8f\u4f86\u63d0\u5347\u4f01\u696d\u6548\u7387\uff0c\u9032\u800c\u6539\u5584\u5176\u6578\u4f4d\u7af6\u722d\u529b\u7684\u6a5f\u6703\u3002<strong>\u00a0<\/strong><\/p>\n<h2>\u63a1\u7528 imi<strong>connect \u6280\u8853\u7684\u4f01\u696d\u7d1a CPaaS<\/strong><\/h2>\n<p>Webex CPaaS \u4e3b\u8981\u662f\u6839\u64da\u73fe\u6709\u7684 <a href=\"https:\/\/imimobile.com\/products\/imiconnect\"><strong>imi<\/strong>connect <\/a>\u5e73\u53f0\u6240\u5efa\u7acb\uff0c\u4e14\u5c08\u70ba\u6eff\u8db3\u4f01\u696d\u9700\u6c42\u800c\u91cf\u8eab\u6253\u9020\uff0c\u73fe\u4eca\u4e5f\u7372\u5f97\u5927\u578b\u5168\u7403\u4f01\u696d\u5f69\u7528\u4ee5\u652f\u63f4\u6578\u5341\u5104\u500b\u5ba2\u6236\u4e92\u52d5\u3002\u6211\u5011\u900f\u904e\u96c6\u4e2d\u5f0f\u96f2\u7aef\u901a\u8a0a\u5e73\u53f0\u63d0\u4f9b\u4e00\u5207\u6240\u9700\uff0c\u4ee5\u4fbf\u8fc5\u901f\u5efa\u7acb\u53ef\u9023\u63a5\u901a\u8a0a\u7ba1\u9053\u8207\u5f8c\u7aef\u7cfb\u7d71\u7684\u61c9\u7528\u7a0b\u5f0f\uff0c\u9032\u800c\u5e36\u4f86\u7d55\u4f73\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u4f01\u696d IT \u548c\u958b\u767c\u4eba\u54e1\u53ef\u4ee5\u5229\u7528\u5305\u542b API\u3001\u4f4e\u7a0b\u5f0f\u78bc\u5de5\u5177\u3001\u7acb\u5373\u53ef\u7528\u63a7\u5236\u9805\u53ca\u9810\u5148\u5efa\u7acb\u529f\u80fd\u7684\u5ee3\u6cdb\u7522\u54c1\u7d44\u5408\uff0c\u5728\u591a\u500b\u7ba1\u9053\u4e2d\u8a2d\u8a08\u66f4\u8070\u660e\u7684\u4e92\u52d5\u65b9\u5f0f\u548c\u9806\u66a2\u9ad4\u9a57\uff0c\u800c\u4e0d\u5fc5\u91cd\u65b0\u8a2d\u8a08\u6216\u5927\u91cf\u6295\u8cc7\u73fe\u6709\u6216\u65b0\u7684\u5f8c\u7aef\u7cfb\u7d71\u3002<\/p>\n<p>https:\/\/youtu.be\/g7ZXUu7gZ48<\/p>\n<p><strong>imi<\/strong>connect \u8b93 CPaaS \u7684\u4f5c\u7528\u4e0d\u50c5\u6b62\u65bc\u50b3\u9001\u548c\u63a5\u6536\u8a0a\u606f\uff0c\u9084\u80fd\u4f7f\u4f01\u696d\u5f97\u4ee5\u5354\u8abf\u53ef\u96a8\u6642\u96a8\u5730\u8996\u5ba2\u6236\u9700\u8981\u63d0\u4f9b\u5be6\u969b\u7d50\u679c\u7684\u9023\u7dda\u6b77\u7a0b\u3002\u5176\u4f5c\u6cd5\u662f\u8b93\u4f01\u696d\u53ef\u8f15\u9b06\u7ba1\u7406\u5ba2\u6236\u57fa\u672c\u8cc7\u6599\uff0c\u85c9\u6b64\u5c07\u4e92\u52d5\u60c5\u5883\u5316\u548c\u500b\u4eba\u5316\u3001\u9806\u66a2\u6574\u5408\u73fe\u6709\u7684\u7cfb\u7d71\u4ee5\u81ea\u52d5\u5316\u7aef\u5c0d\u7aef\u6b77\u7a0b\uff0c\u4e26\u900f\u904e\u81ea\u7136\u7684\u8a9e\u8a00\u8655\u7406\u77ad\u89e3\u5ba2\u6236\u610f\u5716\u3002<\/p>\n<p>\u9664\u4e86\u5efa\u7acb\u61c9\u7528\u7a0b\u5f0f\u548c\u7ba1\u7406\u4e92\u52d5\u5916\uff0c<strong>imi<\/strong>connect \u4e5f\u70ba\u5177\u6709\u64f4\u5145\u80fd\u529b\u3001\u6cd5\u898f\u9075\u5faa\u53ca\u53ef\u9760\u6027\u9700\u6c42\u7684\u696d\u52d9\u95dc\u9375\u4f7f\u7528\u6848\u4f8b\uff0c\u63d0\u4f9b\u4f01\u696d\u6240\u9700\u7684 SLA \u548c\u63a7\u5236\u9805\u3002<\/p>\n<h2>CPaaS \u662f Webex CX \u7b56\u7565\u7684\u6838\u5fc3\u90e8\u5206<\/h2>\n<p>\u5c0d\u65bc\u80fd\u5920\u5c07 Webex \u6253\u9020\u6210\u9818\u5148\u7684 CPaaS \u4f9b\u61c9\u5546\uff0c\u8b93\u4f01\u696d\u53ef\u5229\u7528\u6240\u6709\u901a\u8a0a\u7ba1\u9053\u548c\u696d\u52d9\u7cfb\u7d71\u4f86\u5efa\u7acb\u66f4\u5b8c\u5584\u7684\u5ba2\u6236\u548c\u54e1\u5de5\u9ad4\u9a57\uff0c\u6211\u5011\u611f\u5230\u975e\u5e38\u9ad8\u8208\u3002<\/p>\n<p>Webex \u5c07\u7e7c\u7e8c\u6295\u8cc7\u4e26\u6253\u9020\u5404\u7a2e\u529f\u80fd\uff0c\u4ee5\u900f\u904e <strong>imi<\/strong>connect CPaaS \u5e73\u53f0\u70ba\u4f01\u696d\u63d0\u4f9b\u66f4\u591a\u50f9\u503c\u3002\u6211\u5011\u5f88\u9ad8\u8208\u73fe\u5728\u80fd\u5920\u70ba\u4f01\u696d\u5ba2\u6236\u63d0\u4f9b\u4f01\u696d\u958b\u767c\u4eba\u54e1\u6c99\u7bb1\u548c\u8996\u8a0a API \u529f\u80fd\uff0c\u540c\u6642\u5c55\u73fe\u6211\u5011\u5c0d\u65bc\u5275\u65b0\u7684\u627f\u8afe\u3002<\/p>\n<h3>\u4f01\u696d\u958b\u767c\u4eba\u54e1\u6c99\u7bb1<\/h3>\n<p>\u6211\u5011\u77e5\u9053\u958b\u767c\u4eba\u54e1\u548c\u7522\u54c1\u5718\u968a\u7d93\u5e38\u6703\u7372\u5f97\u5404\u7a2e\u69cb\u60f3\uff0c\u4e26\u4e14\u9700\u8981\u5feb\u901f\u8a55\u4f30\u9019\u4e9b\u69cb\u60f3\u4ee5\u5224\u65b7\u5176\u662f\u5426\u53ef\u884c\u6216\u9700\u8981\u9032\u4e00\u6b65\u6539\u5584\u3002\u70ba\u6b64\uff0c\u6211\u5011\u5f88\u9ad8\u8208\u80fd\u5920\u5ba3\u4f48\u63a8\u51fa\u4f01\u696d\u958b\u767c\u4eba\u54e1\u6c99\u7bb1\uff0c\u8b93\u76f8\u95dc\u4eba\u54e1\u5728\u5347\u7d1a\u81f3\u5b8c\u6574\u7684 <strong>imi<\/strong>connect 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\/><\/a><\/p>\n<p>\u4f01\u696d\u958b\u767c\u4eba\u54e1\u6c99\u7bb1\u53ef\u8b93\u958b\u767c\u4eba\u54e1\u548c IT \u4f7f\u7528\u8005\u9ad4\u9a57 <strong>imi<\/strong>connect \u5e73\u53f0\u5728\u5efa\u7acb\u3001\u6e2c\u8a66\u3001\u90e8\u7f72\u53ca\u5206\u6790\u5ba2\u6236\u53c3\u8207\u61c9\u7528\u7a0b\u5f0f\u65b9\u9762\u7684\u5f37\u5927\u529f\u80fd\u3002\u4ed6\u5011\u53ef\u4ee5\u6e2c\u8a66\u91cd\u8981\u5de5\u5177\uff0c\u5305\u62ec\u6d41\u7a0b\u5efa\u7acb\u5de5\u5177\u3001\u5075\u932f\u5de5\u5177\u3001\u9810\u5148\u5efa\u7acb\u7684\u7cfb\u7d71\u6574\u5408\u8207\u5206\u6790\u3002<\/p>\n<p>\u5982\u9700\u6709\u95dc\u5982\u4f55\u8a3b\u518a\u4f01\u696d\u958b\u767c\u4eba\u54e1\u6c99\u7bb1\u7684\u66f4\u591a\u8cc7\u8a0a\u8207\u8a73\u7d30\u8cc7\u6599\uff0c<a href=\"https:\/\/imimobile.com\/products\/imiconnect\/sandbox\">\u8acb\u6309\u4e00\u4e0b\u9019\u88e1<\/a>\u3002<\/p>\n<h2>\u8996\u8a0a API \u548c SDK<\/h2>\n<p>\u8996\u8a0a\u76ee\u524d\u662f CPaaS 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CPaaS<\/strong><\/p>\n<blockquote><p>\u82e5\u8981\u6df1\u5165\u77ad\u89e3\u4f01\u696d\u00a0CPaaS\uff0c\u8acb\u9020\u8a2a\u6211\u5011\u7684 CPaaS <a href=\"https:\/\/www.webex.com\/products\/cpaas.html\">\u7db2\u9801<\/a>\u3002<\/p><\/blockquote>\n<p><strong>\u6df1\u5165\u77ad\u89e3<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/webex-%e7%9a%84%e6%9c%80%e6%96%b0%e6%b6%88%e6%81%af%ef%bc%9a2021-%e5%b9%b4-10-%e6%9c%88\/\">Webex \u6700\u65b0\u6d88\u606f\uff1a2021 \u5e74 10 \u6708<\/a><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"Ve7wqQWB3b\"><p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e7%82%ba%e5%ae%a2%e6%88%b6%e5%b8%b6%e4%be%86%e6%84%89%e6%82%85%e9%ab%94%e9%a9%97%e7%9a%84%e6%96%b9%e5%bc%8f\/\">How cloud contact centers empower delightful customer experiences<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"How cloud contact centers empower delightful customer experiences &#8212; Webex Blog\" src=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e7%82%ba%e5%ae%a2%e6%88%b6%e5%b8%b6%e4%be%86%e6%84%89%e6%82%85%e9%ab%94%e9%a9%97%e7%9a%84%e6%96%b9%e5%bc%8f\/embed\/#?secret=Fp1SypOtJV#?secret=Ve7wqQWB3b\" data-secret=\"Ve7wqQWB3b\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"weRQZbrzH6\"><p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e4%bb%a5-webex-%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%e8%b6%85%e8%b6%8a%e6%9c%9f%e5%be%85\/\">Exceeding expectations with Webex customer experience solutions<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"Exceeding expectations with Webex customer experience solutions &#8212; Webex Blog\" src=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e4%bb%a5-webex-%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%e8%b6%85%e8%b6%8a%e6%9c%9f%e5%be%85\/embed\/#?secret=eYD9ACOLxC#?secret=weRQZbrzH6\" data-secret=\"weRQZbrzH6\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8eab\u70ba\u6d88\u8cbb\u8005\uff0c\u6211\u5011\u90fd\u9ad4\u9a57\u904e\u6578\u4f4d\u539f\u751f\u4f01\u696d\u63d0\u4f9b [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":379126,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2769,1579],"tags":[3697,1880],"class_list":["post-380277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-zh-hant","category-1579","tag-enterprise-call-center","tag-1880"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u8207\u4f01\u696d CPaaS \u7684\u6bcf\u500b\u4e92\u52d5\u90fd\u5f88\u91cd\u8981 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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