{"id":380279,"date":"2021-10-27T17:00:00","date_gmt":"2021-10-28T00:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%a6%82%e4%bd%95%e5%8d%94%e5%8a%a9-t-mobile-%e6%87%89%e7%ad%94%e4%be%86%e9%9b%bb%e4%bb%a5%e5%af%a6%e7%8f%be%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2\/"},"modified":"2021-10-27T17:00:00","modified_gmt":"2021-10-28T00:00:00","slug":"%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%a6%82%e4%bd%95%e5%8d%94%e5%8a%a9-t-mobile-%e6%87%89%e7%ad%94%e4%be%86%e9%9b%bb%e4%bb%a5%e5%af%a6%e7%8f%be%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/customer-stories-zh-hant\/%e9%9b%b2%e7%ab%af%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%a6%82%e4%bd%95%e5%8d%94%e5%8a%a9-t-mobile-%e6%87%89%e7%ad%94%e4%be%86%e9%9b%bb%e4%bb%a5%e5%af%a6%e7%8f%be%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2\/","title":{"rendered":"\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u5982\u4f55\u5354\u52a9 T-Mobile \u61c9\u7b54\u4f86\u96fb\u4ee5\u5be6\u73fe\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57"},"content":{"rendered":"<p>T-Mobile \u5df2\u5411\u5ba2\u6236\u505a\u51fa\u627f\u8afe\u3002\u4ed6\u5011\u6703\u5728\u60a8\u7b2c\u4e00\u6b21\u4f86\u96fb\u6642\u7acb\u5373\u89e3\u6c7a\u554f\u984c\u3002<\/p>\n<p>\u505a\u70ba\u7f8e\u570b\u4e3b\u8981\u7684\u7121\u7dda\u7db2\u8def\u4f9b\u61c9\u5546\u4e4b\u4e00\uff0cT-Mobile \u77e5\u9053\u9075\u5b88\u627f\u8afe\u81f3\u95dc\u91cd\u8981\u3002\u6709\u6578\u767e\u842c\u4eba\u5747\u4ef0\u8cf4 T-Mobile \u8207\u5176\u751f\u547d\u4e2d\u6700\u91cd\u8981\u7684\u4eba\u4fdd\u6301\u806f\u7e6b\u3002<\/p>\n<p>\u7136\u800c\uff0c\u7ba1\u7406\u591a\u500b\u7ba1\u9053\u7684\u5ba2\u6236\u652f\u63f4\u6240\u5e36\u4f86\u7684\u96e3\u984c\uff0c\u4ee5\u53ca\u901a\u8a71\u8def\u7531\u4e0d\u4e00\u81f4\u7684\u56f0\u5883\uff0c\u8b93 T-Mobile \u5718\u968a\u96e3\u4ee5\u63d0\u4f9b\u5176\u6240\u9810\u671f\u7684\u7d55\u4f73\u5ba2\u6236\u670d\u52d9\u3002\u96a8\u8457\u5728 2020 \u5e74\u8f49\u63db\u70ba\u9060\u7aef\u5de5\u4f5c\u6a21\u5f0f\u5f8c\uff0cT-Mobile \u5ba2\u6236\u652f\u63f4\u5c08\u54e1\u4e5f\u9762\u81e8\u4e86\u66f4\u591a\u7684\u6311\u6230\u3002<\/p>\n<p>\u8a72\u516c\u53f8\u5fc5\u9808\u5feb\u901f\u63a8\u52d5\u5275\u65b0\uff0c\u624d\u80fd\u5728\u6975\u5ea6\u7af6\u722d\u7684\u5e02\u5834\u4e2d\u6301\u7e8c\u53d7\u5230\u6b61\u8fce\u3002<\/p>\n<h2>\u900f\u904e Webex Contact Center \u505a\u51fa\u6b63\u78ba\u7684\u6c7a\u5b9a<\/h2>\n<p>T-Mobile \u900f\u904e <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> \u5728\u96f2\u7aef\u4e2d\u627e\u5230\u4e86\u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<p>T-Mobile \u7684\u5354\u4f5c\u8207\u751f\u7522\u529b\u670d\u52d9\u90e8\u9580\u7e3d\u76e3 John Morrison \u8868\u793a\uff1a\u300c\u601d\u79d1\u8207\u6211\u5011\u806f\u7e6b\uff0c\u4e26\u5be6\u4f5c\u4e86\u78ba\u5be6\u6709\u52a9\u65bc\u6211\u5011\u70ba\u7b2c\u4e00\u7dda\u548c\u5916\u90e8\u5ba2\u6236\u7c21\u5316\u901a\u8a71\u9ad4\u9a57\u7684\u5ba2\u670d\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u3002\u300d<\/p>\n<p><iframe loading=\"lazy\" title=\"T-Mobile Elevates customer experience  |  Webex Contact Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QfzM6jMX7Fc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2>\u8b93\u9060\u7aef\u5718\u968a\u6bcf\u6b21\u90fd\u80fd\u63d0\u4f9b\u6109\u6085\u7684\u5ba2\u6236\u670d\u52d9<\/h2>\n<p>Webex \u4f7f T-Mobile \u80fd\u5920\u5feb\u901f\u5c07\u5176 12,000 \u540d\u5c08\u54e1\u5b8c\u5168\u8f49\u63db\u70ba\u63a1\u7528\u9060\u7aef\u5de5\u4f5c\u6a21\u5f0f\uff0c\u4ee5\u4fbf\u6301\u7e8c\u5b89\u5168\u5730\u9032\u884c\u5354\u4f5c\uff0c\u4e26\u5728\u5145\u6eff\u4e0d\u78ba\u5b9a\u6027\u7684\u6642\u671f\u70ba\u5ba2\u6236\u63d0\u4f9b\u5354\u52a9\u3002<\/p>\n<p>T-Mobile \u5ba2\u6236\u670d\u52d9\u4e2d\u5fc3\u9ad4\u9a57\u90e8\u9580\u7684\u8cc7\u6df1\u6280\u8853\u7522\u54c1\u7d93\u7406 Tamara Jensen \u8868\u793a\uff1a\u300c\u5728\u6578\u9031\u5167\uff0c\u6211\u5011\u5373\u53ef\u95dc\u9589\u6240\u6709\u5ba2\u670d\u4e2d\u5fc3\uff0c\u4e26\u8b93 12,000 \u540d\u5c08\u54e1\u91cd\u65b0\u63a5\u807d\u96fb\u8a71\u4ee5\u5354\u52a9\u5ba2\u6236\u3002\u300d<\/p>\n<p>\u96d6\u7136 T-Mobile \u904e\u53bb\u7fd2\u6163\u4ef0\u8cf4\u5176\u4f4d\u65bc\u76f8\u540c\u5be6\u969b\u4f4d\u7f6e\u7684\u5c08\u5bb6\u5718\u968a\u5c31\u5ba2\u6236\u67e5\u8a62\u8f15\u9b06\u9032\u884c\u5354\u4f5c\uff0c\u4f46\u4ed6\u5011\u767c\u73fe\u900f\u904e Webex \u9032\u884c\u7684\u865b\u64ec\u5354\u4f5c\u4e5f\u540c\u6a23\u6709\u6548\u3002<\/p>\n<p>Jensen \u8868\u793a\uff1a\u300c\u6211\u5011\u73fe\u5728\u77e5\u9053\uff0c\u6211\u5011\u4e0d\u5fc5\u5be6\u969b\u805a\u5728\u4e00\u8d77\uff0c\u56e0\u70ba\u6211\u5011\u6709\u4e86\u8207\u5f7c\u6b64\u4fdd\u6301\u806f\u7e6b\u6240\u9700\u7684\u5de5\u5177\u3002\u300d<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Agent-1-LG-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378413\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Agent-1-LG-1.png\" alt=\"Agent-1-LG.PNG\" width=\"2548\" height=\"1343\" \/><\/a><\/p>\n<h2>\u6548\u7387\u63d0\u9ad8\u4f7f\u5ba2\u6236\u6eff\u610f\u5ea6\u63d0\u5347<\/h2>\n<p>Webex Contact Center \u4e5f\u5354\u52a9\u89e3\u6c7a\u4e86 T-Mobile \u7684\u901a\u8a71\u8def\u7531\u554f\u984c\uff0c\u4ee5\u53ca\u7ba1\u7406\u591a\u500b\u7ba1\u9053\u7684\u652f\u63f4\u5e36\u4f86\u7684\u56f0\u5883\u3002<\/p>\n<p>\u900f\u904e Webex\uff0cT-Mobile \u5f97\u4ee5\u5fae\u8abf\u5176\u901a\u8a71\u8def\u7531\uff0c\u9032\u800c\u78ba\u4fdd\u5920\u80fd\u6709\u6548\u5730\u8b93\u6bcf\u4f4d\u5ba2\u6236\u8207\u5408\u9069\u7684\u5c08\u54e1\u53d6\u5f97\u806f\u7e6b\u3002T-Mobile \u73fe\u5728\u4e5f\u53ef\u4ee5\u6839\u64da\u7a7a\u9592\u72c0\u614b\u800c\u975e\u5730\u7406\u4f4d\u7f6e\u5c07\u5ba2\u6236\u8207\u5c08\u54e1\u914d\u5c0d\u3002\u7d50\u679c\u5982\u4f55\uff1f\u6548\u7387\u63d0\u9ad8\uff0c\u4e14\u5ba2\u6236\u6eff\u610f\u5ea6\u4e5f\u5927\u5e45\u63d0\u5347\u3002<\/p>\n<p>Jensen \u8868\u793a\uff1a\u300cWebex \u8b93\u6211\u5011\u80fd\u5920\u5c07\u901a\u8a71\u8def\u7531\u5230\u7576\u5730\u7684\u5ba2\u670d\u4e2d\u5fc3\u6216\u6d77\u5916\u7684\u5168\u7403\u5408\u4f5c\u5925\u4f34\u3002\u6b64\u5916\uff0c\u6211\u5011\u4e5f\u53ef\u4ee5\u5c07\u901a\u8a71\u8def\u7531\u5230\u5c08\u54e1\u7684\u5be6\u969b\u4f4f\u6240\u3002\u300d\u300c\u6211\u5011\u5c07\u53ef\u900f\u904e\u4efb\u4f55\u7ba1\u9053\u8207\u5ba2\u6236\u806f\u7e6b\uff0c\u4ee5\u4fbf\u78ba\u4fdd\u96fb\u8a71\u96a8\u6642\u6709\u4eba\u63a5\u807d\u3002\u300d<\/p>\n<p>\u9664\u4e86\u8b93\u5ba2\u6236\u66f4\u6eff\u610f\u5916\uff0c\u6539\u7528 Webex \u7684\u63aa\u65bd\u5728 T-Mobile \u5ba2\u670d\u4e2d\u5fc3\u5718\u968a\u4e2d\u4f3c\u4e4e\u4e5f\u5f88\u53d7\u6b61\u8fce\uff1a\u4ed6\u5011\u767c\u73fe\u5c08\u54e1\u7559\u8077\u7387\u5927\u5e45\u63d0\u9ad8\uff0c\u800c\u96e2\u8077\u7387\u4e5f\u5f9e 42% \u4e0b\u964d\u81f3 22%\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u8a72\u516c\u53f8\u7684\u9867\u5ba2\u6d41\u5931\u7387\u4e5f\u5f9e 2.5% \u6e1b\u5c11\u81f3 0.78%\uff0c\u5ba2\u6236\u7fa4\u5247\u5f9e\u5927\u7d04 7,400 \u842c\u589e\u52a0\u81f3 1.048 \u5104\u3002<\/p>\n<p>T-Mobile \u5354\u4f5c\u8207\u751f\u7522\u529b\u670d\u52d9\u90e8\u9580\u7684\u8cc7\u6df1\u7d93\u7406 Eric Jensen \u8868\u793a\uff1a\u300cWebex \u662f T-Mobile \u5354\u4f5c\u751f\u614b\u7cfb\u7d71\u7684\u95dc\u9375\u8981\u7d20\uff0c\u4e26\u5354\u52a9\u6211\u5011\u5c65\u884c\u516c\u53f8\u5c0d\u65bc\u63d0\u4f9b\u5353\u8d8a\u7121\u7dda\u7db2\u8def\u670d\u52d9\u7684\u54c1\u724c\u627f\u8afe\u3002\u300d<\/p>\n<blockquote><p><em>\u82e5\u8981\u63a2\u7d22 <\/em><a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\"><em>Webex Contact Center<\/em><\/a><em> \u5982\u4f55\u70ba\u60a8\u7684\u4f01\u696d\u5e36\u4f86\u91cd\u5927\u8b8a\u9769\uff0c\u8acb\u67e5\u770b<\/em><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\"><em>\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u793a\u7bc4\u3002<\/em><\/a><\/p><\/blockquote>\n<p><strong>\u6df1\u5165\u77ad\u89e3<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e7%ac%ac-1-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8f%af%e8%ae%93%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%b0%88%e5%93%a1%e5%9c%a8%e6%b7%b7%e5%90%88%e5%b7%a5%e4%bd%9c%e6%a8%a1%e5%bc%8f%e6%99%82%e4%bb%a3\/\">\u7b2c 1 \u90e8\u5206\uff1aWebex \u53ef\u8b93\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u5728\u6df7\u5408\u5de5\u4f5c\u6a21\u5f0f\u4e2d\u6210\u9577\u8301\u58ef<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-globe-%e7%9a%84-2021-%e5%b9%b4%e6%99%ba%e6%85%a7%e5%9e%8b%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%a0%b1%e5%91%8a%e4%b8%ad%e7%8d%b2%e9%81%b8%e7%82%ba%e9%a0%98\/\">\u601d\u79d1\u5728 Aragon Globe&#x2122; \u7684\u300c2021 \u5e74\u667a\u6167\u578b\u5ba2\u670d\u4e2d\u5fc3\u300d\u5831\u544a\u4e2d\u7372\u9078\u70ba\u9818\u5c0e\u5ee0\u5546<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e8%b3%87%e6%96%99%e7%9a%84%e5%bc%b7%e5%a4%a7%e6%95%88%e7%94%a8%e5%b5%8c%e5%85%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%b4%9a%e7%89%b9%e5%8b%99\/\">\u5c07\u8cc7\u6599\u7684\u529b\u91cf\u5c0e\u5165\u5ba2\u670d\u4e2d\u5fc3\uff0c\u5275\u9020\u8d85\u7d1a\u5ba2\u670d\u5c08\u54e1<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>T-Mobile \u5df2\u5411\u5ba2\u6236\u505a\u51fa\u627f\u8afe\u3002\u4ed6\u5011 [&hellip;]<\/p>\n","protected":false},"author":5420,"featured_media":379476,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1501,2769,1579],"tags":[3689,1880],"class_list":["post-380279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories-zh-hant","category-uncategorized-zh-hant","category-1579","tag-call-center","tag-1880"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u5982\u4f55\u5354\u52a9 T-Mobile \u61c9\u7b54\u4f86\u96fb\u4ee5\u5be6\u73fe\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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