{"id":380281,"date":"2021-10-27T19:05:00","date_gmt":"2021-10-28T02:05:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e9%80%8f%e9%81%8e-webex-%e9%87%8d%e6%96%b0%e6%a7%8b%e6%80%9d%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/"},"modified":"2021-10-27T19:05:00","modified_gmt":"2021-10-28T02:05:00","slug":"%e9%80%8f%e9%81%8e-webex-%e9%87%8d%e6%96%b0%e6%a7%8b%e6%80%9d%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%80%8f%e9%81%8e-webex-%e9%87%8d%e6%96%b0%e6%a7%8b%e6%80%9d%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/","title":{"rendered":"\u900f\u904e Webex \u91cd\u65b0\u69cb\u601d\u5ba2\u6236\u9ad4\u9a57"},"content":{"rendered":"<h2><strong>\u4ee5\u5ba2\u6236\u70ba\u4e3b\u7684\u5353\u8d8a\u4f01\u696d\u5177\u5099\u7684\u4e94\u9805\u57fa\u672c\u5c08\u696d\u80fd\u529b<\/strong><\/h2>\n<p>\u60a8\u807d\u805e\u904e\u8a31\u591a\u6709\u95dc\u5ba2\u6236\u9ad4\u9a57\u7684\u6848\u4f8b\uff0c\u4ee5\u53ca\u4f01\u696d\u5982\u4f55\u85c9\u7531\u65b9\u4fbf\u5ba2\u6236\u7684\u6578\u4f4d\u50b3\u8a0a\u7ba1\u9053\u3001\u53ef\u63d0\u4f9b\u5373\u6642\u89e3\u7b54\u7684\u81ea\u52a9\u9078\u9805\uff08\u5982\u804a\u5929\u6a5f\u5668\u4eba\uff09\u53ca\u53ef\u4e8b\u5148\u9810\u6e2c\u9700\u6c42\u7684\u4e3b\u52d5\u6e9d\u901a\u5e36\u4f86\u51fa\u8272\u7684\u9ad4\u9a57\u3002<\/p>\n<p>\u4f46\u662f\uff0c\u4f01\u696d\u8981\u5982\u4f55\u9069\u61c9\u4f7f\u7528\u6578\u4f4d\u5c08\u696d\u63d0\u4f9b\u81ea\u8a02\u548c\u5373\u6642\u89e3\u7b54\uff0c\u540c\u6642\u4ecd\u53ef\u8b93\u771f\u4eba\u5ba2\u670d\u5c08\u54e1\u4f86\u8655\u7406\u66f4\u91cd\u8981\u7684\u9ad8\u4e92\u52d5\u6027\u5c0d\u8a71\u5462\uff1f<\/p>\n<p>\u6b64\u5916\uff0c\u7576\u5ba2\u6236\u78ba\u5be6\u5728\u8207\u771f\u4eba\u5ba2\u670d\u5c08\u54e1\u5c0d\u8ac7\u6642\uff0c\u60a8\u8981\u5982\u4f55\u900f\u904e AI \u5f37\u5316\u578b\u5de5\u5177\u7684\u5354\u4f5c\u667a\u6167\u6216\u85c9\u7531\u8207\u4f01\u696d\u4e2d\u7684\u4efb\u4f55\u4eba\u9032\u884c\u5373\u6642\u5354\u4f5c\uff0c\u6301\u7e8c\u8b93\u5ba2\u670d\u5c08\u54e1\u80fd\u5920\u5feb\u901f\u4e14\u6e96\u78ba\u5730\u63d0\u4f9b\u7b54\u6848\uff0c\u4f7f\u5ba2\u6236\u6c38\u9060\u4e0d\u6703\u611f\u5230\u5b64\u7acb\u7121\u63f4\u6216\u9677\u5165\u56f0\u5883\uff1f<\/p>\n<p>\u6700\u5f8c\uff0c\u5728\u7cfb\u7d71\u5c07\u4f86\u96fb\u8f49\u63a5\u81f3\u5ba2\u670d\u4e2d\u5fc3\u4e4b\u524d\uff0c\u60a8\u8981\u5982\u4f55\u5f9e\u6574\u500b\u4e92\u52d5\u5b78\u7fd2\uff0c\u8b93\u4e0b\u4e00\u4f4d\u5ba2\u6236\u80fd\u5920\u4eab\u6709\u66f4\u5feb\u4e14\u66f4\u76f4\u63a5\u7684\u4e92\u52d5\uff0c\u4e26\u6301\u7e8c\u70ba\u4f86\u5230\u60a8\u7684\u865b\u64ec\u524d\u7aef\u670d\u52d9\u53f0\u7684\u6bcf\u4f4d\u5ba2\u6236\u5e36\u4f86\u6109\u6085\u7684\u9ad4\u9a57\uff1f<\/p>\n<p><iframe loading=\"lazy\" title=\"Every customer journey should end with a solution  |  Webex Customer Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/jt3kktWGe4c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><em>\u77ad\u89e3\u7576\u5177\u5099\u53ef\u8b93\u4f01\u696d\u9023\u63a5\u8cc7\u6599\u3001\u63d0\u4f9b\u5168\u901a\u8def\u901a\u8a0a\u9078\u9805\u53ca\u5354\u52a9\u5ba2\u670d\u5c08\u54e1\u7684\u6280\u8853\u6642\uff0c\u91cd\u65b0\u69cb\u601d\u7684\u5ba2\u6236\u9ad4\u9a57\u7684\u9762\u8c8c\u6703\u662f\u4ec0\u9ebc\u6a23\u5b50\u3002<\/em><\/p>\n<p><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex for Customer Experience<\/a> 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\u5929\u7684\u4e3b\u984c\u6f14\u8b1b<\/em><\/a><em>\uff0c\u4ee5\u6df1\u5165\u77ad\u89e3 <\/em><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\"><em>Webex for Customer Experience <\/em><\/a><em>\u4ee5\u53ca\u5176\u5982\u4f55\u5354\u52a9\u4f01\u696d\u5be6\u73fe\u9019\u4e9b\u6838\u5fc3\u5c08\u696d\u80fd\u529b\u3002<\/em><\/p>\n<p>\u63a5\u4e0b\u4f86\u6211\u5011\u5c07\u66f4\u4ed4\u7d30\u5730\u5be9\u8996\u4ee5\u4e0a\u6bcf\u4e00\u9805\u91cd\u8981\u7684\u5ba2\u6236\u9ad4\u9a57\u5c08\u696d\u80fd\u529b\u3002<\/p>\n<h2><strong>\u8046\u807d\uff1a\u6536\u96c6\u4e26\u5efa\u7acb\u8c50\u5bcc\u7684\u5ba2\u6236\u57fa\u672c\u8cc7\u6599<\/strong><\/h2>\n<p>\u4e00\u5207\u5c31\u5f9e\u5177\u5099\u8046\u807d\u5ba2\u6236\u60f3\u6cd5\u7684\u80fd\u529b\u958b\u59cb\u3002\u8a72\u5ba2\u6236\u7684\u610f\u5716\u662f\u4ec0\u9ebc\uff1f\u4ee5\u53ca\u4ed6\u5011\u6295\u6ce8\u4e86\u4ec0\u9ebc\u5fc3\u529b\uff1f\u00a0 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\u6e2c\u8a66\u7248\u672c\uff0c\u8a72\u670d\u52d9\u5c07\u53ef\u5354\u52a9\u4f01\u696d\u77ad\u89e3\u5ba2\u6236\u6bcf\u6b21\u8207\u4f01\u696d\u9032\u884c\u7684\u4e92\u52d5\u6642\u7684\u610f\u5716\u8207\u5176\u6240\u6295\u6ce8\u7684\u5fc3\u529b\uff0c\u4ee5\u4fbf\u6e05\u695a\u638c\u63e1\u4e0a\u8ff0\u554f\u984c\u3002\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>\u6b64\u6b77\u7a0b\u8cc7\u6599\u670d\u52d9\u53ef\u4ee5\u76e3\u807d\u5404\u7a2e\u63a5\u89f8\u9ede\uff0c\u4e26\u5efa\u7acb\u5ba2\u6236\u8207\u60a8\u7684\u4f01\u696d\u4e92\u52d5\u7684\u52a0\u7e3d\u8cc7\u6599\uff0c\u4f8b\u5982\u5206\u6790\u5de5\u5177\u4e2d\u7684\u7db2\u7ad9\u9ede\u64ca\u6d41\u8cc7\u6599\u3001ERP \u7cfb\u7d71\u7684\u4ea4\u6613\u8cc7\u6599\u3001\u5ba2\u670d\u4e2d\u5fc3\u7ba1\u9053\u7684\u8cc7\u6599\uff0c\u4ee5\u53ca\u554f\u5377\u8abf\u67e5\u4e2d\u7684\u5ba2\u6236\u610f\u898b\u8cc7\u6599\u3002\u80fd\u5920\u5c07\u6240\u6709\u9019\u4e9b\u539f\u672c\u5b64\u7acb\u7684\u4e92\u52d5\u5e36\u5165\u5ba2\u6236\u6b77\u7a0b\u7684\u55ae\u4e00\u6aa2\u8996\u4e2d\u662f\u6b64\u670d\u52d9\u7684\u91cd\u8981\u6838\u5fc3\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u6b77\u7a0b\u8cc7\u6599\u670d\u52d9\u4e5f\u53ef\u8b93\u60a8\u5728\u6574\u500b\u4e92\u52d5\u7684\u751f\u547d\u9031\u671f\u4e2d\uff0c\u5efa\u7acb\u9010\u6b65\u66f4\u65b0\u7684\u5ba2\u6236\u57fa\u672c\u8cc7\u6599\u3002\u00a0\u5177\u5099\u52d5\u614b\u66f4\u65b0\u5ba2\u6236\u57fa\u672c\u8cc7\u6599\u7684\u80fd\u529b\uff0c\u53ef\u8b93\u60a8\u7684\u4f01\u696d\u70ba\u5ba2\u6236\u63d0\u4f9b\u66f4\u52a0\u500b\u4eba\u5316\u7684\u5c08\u5c6c\u9ad4\u9a57\uff0c\u4e26\u63d0\u9ad8\u7d66\u4e88\u60a8\u7d55\u4f73\u6de8\u63a8\u85a6\u5206\u6578\u3001\u505a\u51fa\u63a1\u8cfc\u6c7a\u7b56\u6216\u7559\u4e0b\u7d55\u4f73\u597d\u8a55\u7684\u53ef\u80fd\u6027\u3002\u00a0\u00a0<\/p>\n<h2><strong>\u53c3\u8207\uff1a\u6839\u64da\u5ba2\u6236\u5e0c\u671b\u7684\u65b9\u5f0f\u3001\u6642\u9593\u53ca\u5730\u9ede\u8207\u5176\u806f\u7e6b\u00a0<\/strong><\/h2>\n<p>\u63a5\u4e0b\u4f86\u662f\u8b93\u5ba2\u6236\u53c3\u8207\u5176\u4e2d\u7684\u80fd\u529b\uff0c\u65b9\u6cd5\u662f\u5728\u638c\u63e1\u6574\u9ad4\u8108\u7d61\u7684\u60c5\u6cc1\u4e0b\uff0c\u65bc\u5ba2\u6236\u6240\u8655\u4f4d\u7f6e\u8207\u4e4b\u5373\u6642\u6703\u9762\uff0c\u4e26\u4e14\u4f7f\u7528\u5ba2\u6236\u6163\u7528\u7684\u901a\u8a0a\u7ba1\u9053\u3002<\/p>\n<p>\u900f\u904e\u5728 <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> \u4e2d\u8207 imimobile \u6578\u4f4d\u7ba1\u9053\u7684\u5168\u65b0\u6574\u5408\uff0c\u6211\u5011\u5f88\u5feb\u5c31\u80fd\u63d0\u4f9b\u9818\u5148\u696d\u754c\u7684\u6578\u4f4d\u7ba1\u9053\u9078\u9805\uff0c\u4ee5\u4fbf\u5ba2\u6236\u8207\u4f01\u696d\u806f\u7e6b\u3002<\/p>\n<p>\u8209\u4f8b\u4f86\u8aaa\uff0c\u5982\u679c\u5ba2\u6236\u4f4d\u5728\u5435\u96dc\u7684\u5730\u65b9\u6216\u4e0d\u60f3\u4f7f\u7528\u81ea\u5df1\u7684\u8a9e\u97f3\u63ed\u9732\u7279\u5b9a\u8cc7\u8a0a\uff0c\u4fbf\u53ef\u4f7f\u7528\u5176\u611b\u7528\u7684\u50b3\u8a0a\u61c9\u7528\u7a0b\u5f0f\u4f86\u8207\u60a8\u4e92\u52d5\u3002\u4e8b\u5be6\u4e0a\uff0c\u7531\u65bc\u4ecb\u9762\u7c21\u55ae\u660e\u77ad\uff0c\u56e0\u6b64\u50b3\u8a0a\u6210\u4e86\u65b0\u4e00\u4ee3\u6d88\u8cbb\u8005\u6163\u7528\u7684\u7ba1\u9053\u3002<\/p>\n<p>\u6211\u5011\u5c07\u540c\u6a23\u7684\u5f48\u6027\u5ef6\u4f38\u81f3\u5ba2\u670d\u5c08\u54e1\uff0c\u8b93\u4ed6\u5011\u80fd\u5920\u4f7f\u7528\u55ae\u4e00\u6536\u4ef6\u5323\u5728\u4efb\u4f55\u7ba1\u9053\u4e2d\u70ba\u591a\u500b\u5ba2\u6236\u63d0\u4f9b\u670d\u52d9\u3001\u63d0\u4f9b\u6240\u6709\u8207\u5148\u524d\u7684\u771f\u4eba\u865b\u64ec\u4e92\u52d5\u76f8\u95dc\u7684\u8108\u7d61\u8a18\u9304\uff0c\u4ee5\u4fbf\u9032\u884c\u660e\u78ba\u4e14\u5167\u5bb9\u8c50\u5bcc\u7684\u4e92\u52d5<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Picture123-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378646\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Picture123-1.png\" alt=\"Picture123\" width=\"1237\" height=\"797\" \/><\/a><\/p>\n<p><em>Webex Contact Center \u53ef\u8b93\u5ba2\u670d\u5c08\u54e1\u8f15\u9b06\u53d6\u5f97\u6240\u6709\u5ba2\u6236\u901a\u8a0a\u7684\u8a18\u9304\uff0c\u8b93\u4ed6\u5011\u80fd\u5920\u900f\u904e\u6578\u4f4d\u548c\u8a9e\u97f3\u7ba1\u9053\u4e2d\u7684\u5b8c\u6574\u5ba2\u6236\u8108\u7d61\u7acb\u5373\u9032\u5165\u72c0\u6cc1\u3002<\/em><\/p>\n<p>\u6b64\u5916\uff0c\u6211\u5011\u4e5f\u70ba\u7ba1\u7406\u54e1\u63d0\u4f9b\u76e3\u63a7\u548c\u63a7\u5236\u9019\u4e9b\u7ba1\u9053\u6240\u9700\u7684\u63a7\u5236\u9805\uff0c\u56e0\u6b64\u7576\u5ba2\u670d\u5c08\u54e1\u9010\u6b65\u70ba\u5ba2\u6236\u5e36\u4f86\u6109\u6085\u7684\u9ad4\u9a57\u6642\uff0c\u7ba1\u7406\u54e1\u5c07\u5177\u5099\u9069\u7576\u7684\u63a7\u5236\u6a5f\u5236\u4f86\u555f\u7528\u66f4\u591a\u7ba1\u9053\u6216\u52a0\u4ee5\u9650\u5236\u3002<\/p>\n<h2><strong>\u63d0\u5347\uff1a\u5229\u7528 AI \u548c\u5354\u4f5c\u5275\u9020\u8d85\u7d1a\u5ba2\u670d\u5c08\u54e1\u00a0<\/strong><\/h2>\n<p>\u5be6\u4f5c\u81ea\u7136\u7684 AI \u5f37\u5316\u578b\u5c0d\u8a71\u8a9e\u97f3\u6a5f\u5668\u4eba (IVR) \u662f\u53ef\u8b93\u5ba2\u6236\u4f7f\u7528\u5176\u81ea\u7136\u7684\u8a9e\u97f3\u5feb\u901f\u53d6\u5f97\u7b54\u6848\uff0c\u9032\u800c\u64f4\u5927\u771f\u4eba\u5ba2\u670d\u5c08\u54e1\u670d\u52d9\u5167\u5bb9\u7684\u7d55\u4f73\u65b9\u5f0f\u3002\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u90e8\u7f72\u7528\u65bc\u57f7\u884c 24 \u5c0f\u6642\u5168\u5e74\u7121\u4f11\u7684\u56de\u61c9\u4ee5\u53ca\u89f8\u767c\u81ea\u52d5\u5316\u5de5\u4f5c\uff0c\u4f8b\u5982\u5730\u5740\u8b8a\u66f4\u6216\u5bc6\u78bc\u91cd\u8a2d\u8981\u6c42\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u76f8\u540c\u7684 AI\/ML \u670d\u52d9\u4e5f\u53ef\u76e3\u807d\u6574\u500b\u5ba2\u670d\u4e2d\u5fc3\u4e2d\u7684\u5c08\u54e1\uff0c\u4e26\u4f7f\u7528\u6240\u6709\u4e92\u52d5\u7684\u6f14\u7b97\u6cd5\uff0c\u5373\u6642\u63d0\u4f9b\u5feb\u901f\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u9032\u800c\u8b93\u6240\u6709\u5c08\u54e1\u90fd\u6210\u70ba\u8d85\u7d1a\u5ba2\u670d\u5c08\u54e1\u3002<\/p>\n<p>\u5982\u679c AI \u7121\u6cd5\u89e3\u6c7a\u554f\u984c\uff0c\u73fe\u5728\u5ba2\u670d\u5c08\u54e1\u4e5f\u53ef\u4ee5\u5373\u6642\u8207\u4f01\u696d\u4f4d\u65bc\u4efb\u4f55\u5730\u9ede\u7684\u6574\u500b\u5c08\u5bb6\u5718\u968a\u53d6\u5f97\u806f\u7e6b\u3002\u73fe\u5728\u6240\u6709\u54e1\u5de5\u5747\u53ef\u4f7f\u7528\u6211\u5011\u7684\u6574\u5408\u5f0f Webex \u61c9\u7528\u7a0b\u5f0f\u5728\u865b\u64ec\u7a7a\u9593\u4e2d\u5373\u6642\u9032\u884c\u5354\u4f5c\uff0c\u8b93\u4f01\u696d\u5167\u90e8\u7684\u5176\u4ed6\u5c08\u5bb6\u5718\u968a\u80fd\u5920\u53c3\u8207\u5354\u4f5c\u4e26\u70ba\u5ba2\u6236\u63d0\u4f9b\u66f4\u5feb\u4e14\u66f4\u500b\u4eba\u5316\u7684\u56de\u61c9\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Webex-app-integration-into-the-Webex-Contact-Center-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378656\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Webex-app-integration-into-the-Webex-Contact-Center-1.png\" alt=\"Webex Contact Center \u4e2d\u7684 Webex \u61c9\u7528\u7a0b\u5f0f\u6574\u5408\u3002\" width=\"1472\" height=\"1045\" \/><\/a><\/p>\n<p><em>Webex Contact Center Agent Desktop \u4e2d\u7684\u5168\u65b0 Webex \u61c9\u7528\u7a0b\u5f0f\u6574\u5408\uff0c\u53ef\u8b93\u5ba2\u670d\u5c08\u54e1\u8f15\u9b06\u64a5\u6253\u96fb\u8a71\u3001\u50b3\u8a0a\u6216\u8207\u4e3b\u984c\u5c08\u5bb6\u9032\u884c\u8996\u8a0a\u6703\u8b70\uff0c\u9032\u800c\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/em><\/p>\n<h2><strong>\u5b78\u7fd2\uff1a\u4f7f\u7528\u6df1\u5165\u898b\u89e3\u9810\u6e2c\u4e26\u6700\u4f73\u5316\u5ba2\u6236\u9ad4\u9a57\u00a0<\/strong><\/h2>\n<p>\u5728\u505a\u51fa\u696d\u52d9\u6210\u679c\u7684\u627f\u8afe\u524d\uff0c\u4f01\u696d\u53ef\u4ee5\u4e8b\u5148\u4f7f\u7528 <a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a> \u9810\u6e2c\u578b\u5206\u6790\u4f86\u77ad\u89e3\u5f71\u97ff\u5ba2\u6236\u9ad4\u9a57\u7684\u56e0\u7d20\u7684\u6f5b\u5728\u8b8a\u5316\u5c07\u5982\u4f55\u9020\u6210\u76f8\u95dc\u5f71\u97ff\uff0c\u5305\u62ec\u8ca1\u52d9\u6307\u6a19\u7684\u5f71\u97ff\u3002<\/p>\n<p>\u9019\u500b\u65b9\u6cd5\u975e\u5e38\u68d2\uff0c\u53ef\u8b93\u60a8\u7372\u5f97\u8207\u4efb\u4f55\u4f01\u696d\u4e92\u52d5\u7684\u5ba2\u6236\u89c0\u9ede\u3001\u8b58\u5225\u6578\u4f4d\u6216 IVR \u4e92\u52d5\u4e2d\u4e0d\u5920\u5b8c\u5584\u7684\u63a5\u89f8\u9ede\uff0c\u4ee5\u53ca\u4e3b\u52d5\u8b66\u89ba\u76f8\u95dc\u610f\u898b\uff0c\u4e26\u80fd\u63d0\u51fa\u89e3\u6c7a\u4e4b\u9053\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Customer-Experience-analysts-and-Webex-Experience-Management-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378666\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Customer-Experience-analysts-and-Webex-Experience-Management-1.png\" alt=\"\u5ba2\u6236\u9ad4\u9a57\u5206\u6790\u5e2b\u548c Webex Experience Management\" width=\"1381\" height=\"1051\" \/><\/a><\/p>\n<p><em>\u4f01\u696d\u53ef\u4ee5\u4f7f\u7528 Webex Experience Management \u8b58\u5225\u5f71\u97ff\u5ba2\u6236\u9ad4\u9a57\u7684\u91cd\u8981\u4e3b\u984c\uff0c\u7136\u5f8c\u6df1\u5165\u77ad\u89e3\u8b58\u5225\u7684\u4e3b\u984c\uff0c\u4ee5\u91dd\u5c0d\u6f5b\u5728\u52d5\u4f5c\u751a\u81f3\u662f\u9019\u4e9b\u52d5\u4f5c\u7684\u6f5b\u5728 ROI \u57f7\u884c\u7cbe\u78ba\u7684\u6df1\u5165\u5206\u6790\u3002<\/em><\/p>\n<h2><strong>\u8abf\u6574\uff1a\u4ee5\u7121\u7a0b\u5f0f\u78bc\u6216\u4f4e\u7a0b\u5f0f\u78bc\u65b9\u5f0f\u81ea\u52d5\u5316\u5ba2\u6236\u6b77\u7a0b\u00a0<\/strong><\/h2>\n<p>\u6700\u5f8c\uff0c\u6211\u5011\u63d0\u4f9b\u76f4\u89ba\u6613\u7528\u7684\u62d6\u653e\u5de5\u4f5c\u6d41\u7a0b\u5efa\u7acb\u5de5\u5177\uff0c\u8b93\u4f01\u696d\u548c\u6280\u8853\u4f7f\u7528\u8005\u5747\u53ef\u81ea\u8a02\u901a\u8a0a\u9806\u5e8f\uff0c\u540c\u6642\u8b93\u6240\u6709\u4eba\u90fd\u80fd\u85c9\u6b64\u8f15\u9b06\u4f7f\u7528\u9019\u4e9b\u5ba2\u6236\u9ad4\u9a57\u7684\u5fc3\u5f97\uff0c\u4e26\u6301\u7e8c\u9032\u884c\u6539\u5584\u548c\u6700\u4f73\u5316\u3002<\/p>\n<p>\u6b64\u529f\u80fd\u771f\u6b63\u7684\u6548\u7528\u5728\u65bc\u80fd\u5920\u5f9e\u4efb\u4f55\u4f01\u696d\u7cfb\u7d71\u4e2d\u53d6\u5f97\u4e8b\u4ef6\uff0c\u4ee5\u53ca\u4f7f\u7528\u5ba2\u6236\u6700\u70ba\u6163\u7528\u7684\u5df2\u77e5\u7279\u5b9a\u901a\u8a0a\u7ba1\u9053\uff0c\u4e3b\u52d5\u70ba\u5ba2\u6236\u63d0\u4f9b\u6839\u64da\u5176\u9700\u6c42\u91cf\u8eab\u6253\u9020\u7684\u76f8\u95dc\u53ca\u6642\u8cc7\u8a0a\u3002<\/p>\n<p>\u6b64\u65b9\u6cd5\u5229\u7528 imimobile \u9818\u5148\u5e02\u5834\u7684\u901a\u8a0a\u5e73\u53f0\u5373\u670d\u52d9 (CPaaS)\u00a0\u6280\u8853\uff0c\u8b93\u4efb\u4f55\u4f01\u696d\u5747\u53ef\u900f\u904e\u4f4e\u7a0b\u5f0f\u78bc\u9078\u9805\u5efa\u7acb\u8207\u773e\u4e0d\u540c\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u60a8\u53ef\u4ee5\u900f\u904e Jay Patel \u7684<a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e8%88%87%e4%bc%81%e6%a5%ad-cpaas-%e7%9a%84%e6%af%8f%e5%80%8b%e4%ba%92%e5%8b%95%e9%83%bd%e5%be%88%e9%87%8d%e8%a6%81\/\"><em>\u3008\u8207\u4f01\u696d CPaaS \u7684\u6bcf\u500b\u4e92\u52d5\u90fd\u5f88\u91cd\u8981\u3009<\/em>\u90e8\u843d\u683c<\/a>\uff0c\u6df1\u5165\u77ad\u89e3\u6b64\u6280\u8853\u7684\u5f37\u5927\u529f\u80fd\u3002<\/p>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Communications-Platform-as-a-Service-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378676\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Communications-Platform-as-a-Service-1.png\" alt=\"\u901a\u8a0a\u5e73\u53f0\u5373\u670d\u52d9\" width=\"1540\" height=\"546\" \/><\/a><\/p>\n<p><em>\u6211\u5011\u7684\u901a\u8a0a\u5e73\u53f0\u5373\u670d\u52d9 (Webex Connect) \u63d0\u4f9b Webex Contact Center \u5de5\u5177\uff0c\u53ef\u6839\u64da\u5728\u9023\u7d50\u7684\u4f01\u696d\u7cfb\u7d71\u4e2d\u767c\u751f\u7684\u4e8b\u4ef6\uff0c\u4e26\u4f7f\u7528\u500b\u5225\u5ba2\u6236\u9078\u64c7\u7684\u901a\u8a0a\u7ba1\u9053\uff0c\u4f86\u5354\u8abf\u81ea\u52d5\u5316\u7684\u4e3b\u52d5\u5f0f\u5ba2\u6236\u901a\u8a0a\u3002\u00a0<\/em><\/p>\n<h2><strong>\u91cd\u65b0\u69cb\u601d\u5ba2\u6236\u9ad4\u9a57\u4ee5\u5275\u9020\u7d42\u751f\u5ba2\u6236<\/strong><\/h2>\n<p>\u5728\u5f37\u5316\u4e0a\u8ff0\u4e94\u9805\u6838\u5fc3\u5c08\u696d\u80fd\u529b\u65b9\u9762\uff0c\u60a8\u53ef\u4ee5\u767c\u73fe\u6574\u5408\u5f0f\u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u6240\u5177\u5099\u7684\u5f37\u5927\u529f\u80fd\u3002\u00a0\u7136\u800c\uff0c\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u662f\u4e00\u6bb5\u6301\u7e8c\u7684\u65c5\u7a0b\uff0c\u800c\u975e\u7d42\u9ede\u7ad9\uff1b\u5728\u6b64\u904e\u7a0b\u4e2d\uff0cWebex Customer Experience \u89e3\u6c7a\u65b9\u6848\u53ef\u5354\u52a9\u4f01\u696d\u4ee5\u4e0d\u65b7\u5faa\u74b0\u7684\u65b9\u5f0f\u6700\u4f73\u5316\u5ba2\u6236\u9ad4\u9a57\uff0c\u540c\u6642\u5275\u9020\u6703\u6301\u7e8c\u4f7f\u7528\u60a8\u7684\u66f4\u591a\u7522\u54c1\u548c\u670d\u52d9\u4e26\u6210\u70ba\u54c1\u724c\u5fe0\u5be6\u7c89\u7d72\u7684\u7d42\u751f\u5ba2\u6236\u3002<\/p>\n<blockquote><p>\u900f\u904e<a href=\"https:\/\/www.webex.com\/webexone\/index.html\"> WebexOne 2021<\/a> \u5ba2\u6236\u9ad4\u9a57\u5167\u5bb9\u6df1\u5165\u77ad\u89e3\uff0c\u5176\u4e2d\u5305\u62ec\u4e00\u6574\u5929\u7684\u5c08\u5c6c\u4e3b\u984c\u6f14\u8b1b\u548c\u5206\u7d44\u8a0e\u8ad6\u3002<\/p><\/blockquote>\n<p><strong>\u5176\u4ed6\u8cc7\u6e90<\/strong><strong>\u00a0<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/cisco.sharepoint.com\/sites\/CollabProductMarketing\/01%20Contact%20Center\/Blogs\/Blog%20Content\/low-code%20options%20that%20any%20business%20can%20use.%20You%20can%20learn%20more%20about%20the%20power%20of%20this%20technology%20in%20the%20Every%20interaction%20counts%20with%20enterprise%20CPaaS%20blog%20by\">WebexOne 2021 \u5ba2\u6236\u9ad4\u9a57\u65e5\u4e3b\u984c\u6f14\u8b1b\u548c\u5206\u7d44\u8a0e\u8ad6<\/a><\/li>\n<li>Jay Patel \u7684<a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e8%88%87%e4%bc%81%e6%a5%ad-cpaas-%e7%9a%84%e6%af%8f%e5%80%8b%e4%ba%92%e5%8b%95%e9%83%bd%e5%be%88%e9%87%8d%e8%a6%81\/\">\u3008\u8207\u4f01\u696d CPaaS \u7684\u6bcf\u500b\u4e92\u52d5\u90fd\u5f88\u91cd\u8981\u3009\u90e8\u843d\u683c<\/a> <\/li>\n<li><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex Customer Experience \u89e3\u6c7a\u65b9\u6848\u7db2\u9801<\/a>\uff08\u65b0\u767c\u4f48\uff01\uff09<\/li>\n<li><a href=\"WebexOne%202021%20Customer%20Experience%20Day%20Keynote%20and%20Breakout%20Sessions\">Webex \u6700\u65b0\u6d88\u606f\uff1a2021 \u5e74 10 \u6708\u90e8\u843d\u683c<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u4ee5\u5ba2\u6236\u70ba\u4e3b\u7684\u5353\u8d8a\u4f01\u696d\u5177\u5099\u7684\u4e94\u9805\u57fa\u672c\u5c08\u696d\u80fd [&hellip;]<\/p>\n","protected":false},"author":5406,"featured_media":379289,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2769,1579],"tags":[5189,15112,1880],"class_list":["post-380281","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-zh-hant","category-1579","tag-5189","tag-workforce-management","tag-1880"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u900f\u904e Webex \u91cd\u65b0\u69cb\u601d\u5ba2\u6236\u9ad4\u9a57 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/redefining-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u900f\u904e Webex \u91cd\u65b0\u69cb\u601d\u5ba2\u6236\u9ad4\u9a57 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u4ee5\u5ba2\u6236\u70ba\u4e3b\u7684\u5353\u8d8a\u4f01\u696d\u5177\u5099\u7684\u4e94\u9805\u57fa\u672c\u5c08\u696d\u80fd [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/redefining-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" 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