{"id":381050,"date":"2021-11-16T09:01:31","date_gmt":"2021-11-16T17:01:31","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e9%81%8b%e7%94%a8-webex-app-for-salesforce-%e6%8f%90%e5%8d%87%e6%9c%8d%e5%8b%99%e7%b5%84%e7%b9%94%e7%b8%be%e6%95%88\/"},"modified":"2021-11-16T09:01:31","modified_gmt":"2021-11-16T17:01:31","slug":"%e9%81%8b%e7%94%a8-webex-app-for-salesforce-%e6%8f%90%e5%8d%87%e6%9c%8d%e5%8b%99%e7%b5%84%e7%b9%94%e7%b8%be%e6%95%88","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/%e9%81%8b%e7%94%a8-webex-app-for-salesforce-%e6%8f%90%e5%8d%87%e6%9c%8d%e5%8b%99%e7%b5%84%e7%b9%94%e7%b8%be%e6%95%88\/","title":{"rendered":"\u904b\u7528 Webex App for Salesforce \u63d0\u5347\u670d\u52d9\u7d44\u7e54\u7e3e\u6548"},"content":{"rendered":"<h2>\u5ba2\u670d\u5c08\u54e1\u548c Webex app for Salesforce<\/h2>\n<p>\u82e5\u60a8\u66fe\u5728\u4efb\u4f55\u5ba2\u670d\u90e8\u9580\u5de5\u4f5c\u904e\uff0c\u5c31\u6703\u975e\u5e38\u6e05\u695a\u4f4e\u6548\u7387\u5de5\u4f5c\u6d41\u7a0b\u6703\u5c0d\u7d44\u7e54\u7684\u6574\u9ad4\u7d93\u6fdf\u7e3e\u6548\u9020\u6210\u600e\u6a23\u7684\u8ca0\u9762\u5f71\u97ff\u3002<\/p>\n<p>\u53ea\u8981\u89e3\u6c7a\u554f\u984c\u6642\u9593 (TTR)\u3001\u9996\u6b21\u806f\u7d61\u89e3\u6c7a (FCR) \u6216\u5ba2\u6236\u6eff\u610f\u5ea6 (CSAT) \u7b49\u6307\u6a19\u7a0d\u5fae\u6709\u4e9b\u8b8a\u52d5\uff0c\u5c31\u53ef\u80fd\u6703\u5927\u5e45\u964d\u4f4e\u8cb4\u4f01\u696d\u7684\u6574\u9ad4\u5065\u5168\u72c0\u6cc1\u548c\u71df\u5229\u80fd\u529b\u3002<\/p>\n<p>\u5118\u7ba1\u901a\u5e38\u4f86\u8aaa\uff0c\u5ba2\u670d\u5c08\u54e1\u4e00\u5b9a\u638c\u63e1\u4e86\u67e5\u8a62\u77e5\u8b58\u5eab\u7684\u6709\u6548\u65b9\u5f0f\uff0c\u80fd\u70ba\u7dda\u4e0a (\u6216\u4f7f\u7528\u5176\u4ed6\u5408\u9069\u7ba1\u9053) 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Webex App for Salesforce \u7684\u64f4\u5145\u529f\u80fd\u7d0d\u5165\u4e86\u670d\u52d9\u5c0e\u5411\u5de5\u4f5c\u6d41\u7a0b\uff0c\u7279\u5225\u9069\u7528\u65bc\u8b93\u6280\u5de7\u719f\u7df4\u7684\u5c08\u54e1\u66f4\u5feb\u70ba\u5ba2\u6236\u63d0\u4f9b\u670d\u52d9\uff0c\u4e26\u589e\u5f37\u5176\u8207\u5ba2\u6236\u57f9\u990a\u826f\u597d\u5065\u5168\u95dc\u4fc2\u7684\u80fd\u529b\u3002<\/p>\n<p>\u4e00\u8d77\u4f86\u770b\u770b\u5168\u65b0\u63a8\u51fa\u7684\u529f\u80fd\u3002<\/p>\n<h2>\u5167\u90e8\u4f86\u96fb\u8005\u80cc\u666f\u8cc7\u8a0a<\/h2>\n<p>\u7576\u5ba2\u670d\u5c08\u54e1\u63a5\u5230\u96fb\u8a71\u4e26\u807d\u5230 Salesforce \u5167 Webex \u64a5\u865f\u7a0b\u5f0f\u7684\u97ff\u8072\u6642\uff0c\u4ed6\u5011\u73fe\u5728\u80fd\u67e5\u770b\u4f86\u96fb\u8005\u7684\u76f8\u95dc\u80cc\u666f\u8cc7\u8a0a\uff0c\u4f8b\u5982\u806f\u7d61\u8a73\u7d30\u8cc7\u8a0a\u3001\u5e33\u6236\u540d\u7a31\u548c\u6700\u8fd1\u7684\u8a62\u554f\u8a73\u60c5\u3002\u9019\u4e9b\u8cc7\u8a0a\u8b93\u5c08\u54e1\u80fd\u7528\u66f4\u5177\u71b1\u5ff1\u7684\u65b9\u5f0f\u62db\u547c\u5ba2\u6236\uff0c\u4e26\u76f4\u63a5\u63d0\u4f9b\u80cc\u666f\u8cc7\u8a0a\uff0c\u52a0\u5feb\u89e3\u6c7a\u554f\u984c\u7684\u901f\u5ea6\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_InboundCall-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-380552\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_InboundCall-1.png\" alt=\"Salesforce_InboundCall-1\" width=\"876\" height=\"961\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_InboundCall-1.png 474w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_InboundCall-1-273x300.png 273w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_InboundCall-1-768x843.png 768w\" sizes=\"auto, (max-width: 876px) 100vw, 876px\" \/><\/a><\/p>\n<p>\u63a5\u807d\u96fb\u8a71\u5f8c\uff0c\u5c08\u54e1\u80fd\u5b58\u53d6\u5b8c\u6574\u7684\u81f4\u96fb\u8005\u8cc7\u8a0a\uff0c\u5305\u62ec\u6d3b\u52d5\u8a18\u9304\u548c\u6240\u6709\u76f8\u95dc\u7684 Salesforce \u7269\u4ef6\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CallDetails-2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-380562\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CallDetails-2.png\" alt=\"Salesforce_CallDetails-2\" width=\"714\" height=\"1054\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CallDetails-2.png 352w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CallDetails-2-203x300.png 203w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CallDetails-2-694x1024.png 694w\" sizes=\"auto, (max-width: 714px) 100vw, 714px\" \/><\/a><\/p>\n<p>\u6211\u5011\u5148\u524d\u8a0e\u8ad6\u7684\u662f\u5c0d\u5167\u652f\u63f4\u6216\u4e8b\u4ef6\u7ba1\u7406\u5de5\u4f5c\u6d41\u7a0b\uff1b\u4e0d\u904e\uff0c\u540c\u6a23\u7684\u901a\u8a71\u8a18\u9304\u9ad4\u9a57\u4e5f\u9069\u7528\u65bc\u5c0d\u5916\u901a\u8a71\u3002<\/p>\n<p>\u53e6\u5916\uff0c\u5728 Webex App for Salesforce \u7684\u300cWebex \u7ba1\u7406\u54e1\u300d\u5340\u6bb5\u4e2d\u53ef\u9ad8\u5ea6\u81ea\u8a02\u5c08\u54e1\u9ad4\u9a57\uff0c\u8b93\u5546\u52d9\u6d41\u7a0b\u5c08\u696d\u4eba\u54e1\u78ba\u4fdd\u76f8\u95dc\u529f\u80fd\u7b26\u5408\u4efb\u4f55\u53ef\u80fd\u60c5\u5883\u6216\u5de5\u4f5c\u6d41\u7a0b\u7684\u9700\u6c42\u3002<\/p>\n<h2>\u52a0\u5f37\u7a7a\u9593\u5efa\u7acb<\/h2>\n<p>\u70ba\u9054\u6210\u5de5\u4f5c\u6d41\u7a0b\u6700\u4f73\u5316\u7684\u76ee\u6a19\uff0c\u65b0\u7248 Webex App for Salesforce \u80fd\u66f4\u5feb\u5efa\u7acb\u8207 Salesforce \u6848\u4f8b (\u6216\u5176\u4ed6\u4efb\u4f55\u7269\u4ef6) \u76f8\u95dc\u7684 Webex \u5354\u4f5c\u7a7a\u9593\uff0c\u4e26\u5c07\u6240\u6709\u76f8\u95dc\u4eba\u54e1\u52a0\u5165\u7a7a\u9593\u3002\u5efa\u7acb\u65b0\u6848\u4f8b\u5f8c\uff0cWebex Messaging \u5143\u4ef6\u6703\u63d0\u4f9b\u9078\u9805\uff0c\u8b93\u5c08\u54e1\u5efa\u7acb\u8207\u6848\u4f8b\u76f8\u95dc\u7684\u65b0\u7a7a\u9593\u3002\u5efa\u7acb\u7a7a\u9593\u6642\u53ef\u4e00\u9375\u70ba\u5176\u8a2d\u5b9a\u8207\u6848\u4f8b\u76f8\u540c\u7684\u540d\u7a31\uff0c\u4e26\u8f15\u9b06\u5f9e Salesforce \u4e2d\u5b9a\u7fa9\u7684\u652f\u63f4\u5718\u968a\u65b0\u589e\u7a7a\u9593\u6210\u54e1\u3002<\/p>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CreateASpace-3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-380532\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CreateASpace-3.png\" alt=\"Salesforce_CreateASpace-3\" width=\"1186\" height=\"1164\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CreateASpace-3.png 530w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CreateASpace-3-300x294.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CreateASpace-3-1024x1005.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_CreateASpace-3-768x754.png 768w\" sizes=\"auto, (max-width: 1186px) 100vw, 1186px\" \/><\/a><\/p>\n<h2>\u901a\u77e5\u6a5f\u5668\u4eba<\/h2>\n<p>\u4e8b\u4ef6\u7ba1\u7406\u7a0b\u5e8f\u9084\u6709\u53e6\u4e00\u9805\u91cd\u8981\u529f\u80fd\uff0c\u80fd\u7acb\u5373\u806f\u7d61\u6240\u6709\u53d7\u5f71\u97ff\u6216\u76f8\u95dc\u7684\u5229\u5bb3\u95dc\u4fc2\u4eba\uff0c\u85c9\u6b64\u7de9\u89e3\u4efb\u4f55\u6f5b\u5728\u98a8\u96aa\u6216\u8ca0\u9762\u56de\u61c9\u3002<\/p>\n<p>\u70ba\u4e86\u52a0\u901f\u6563\u767c\u8cc7\u8a0a\uff0c\u6211\u5011\u65b0\u589e\u76f8\u95dc\u529f\u80fd\uff0c\u8b93\u7ba1\u7406\u54e1\u53ef\u70ba\u4efb\u4f55 Salesforce \u7269\u4ef6\u53ca\u5176\u5c6c\u6027\u9032\u884c\u4f48\u5efa\u4e26\u8207\u901a\u77e5\u6a5f\u5668\u4eba\u5efa\u7acb\u95dc\u806f\u3002\u4f8b\u5982\uff0c\u7ba1\u7406\u54e1\u53ef\u5efa\u7acb\u6a5f\u5668\u4eba\uff0c\u5728\u6848\u4f8b\u672c\u8eab\u8b8a\u66f4\u72c0\u614b\u6642\uff0c\u5411\u8207\u8a72\u6848\u4f8b\u7269\u4ef6\u76f8\u95dc\u7684 Webex \u7a7a\u9593\u767c\u51fa\u901a\u77e5\u3002\u50b3\u9001\u7684\u8a0a\u606f\u53ef\u5b8c\u5168\u81ea\u8a02\uff0c\u4e26\u652f\u63f4\u52d5\u614b\u53c3\u6578\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_WebexSpaceNotifications-4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-380542\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_WebexSpaceNotifications-4.png\" alt=\"Salesforce_WebexSpaceNotifications\" width=\"1936\" height=\"1930\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_WebexSpaceNotifications-4.png 522w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_WebexSpaceNotifications-4-300x300.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_WebexSpaceNotifications-4-1024x1021.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_WebexSpaceNotifications-4-150x150.png 150w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_WebexSpaceNotifications-4-768x766.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Salesforce_WebexSpaceNotifications-4-1536x1531.png 1536w\" sizes=\"auto, (max-width: 1936px) 100vw, 1936px\" \/><\/a><\/p>\n<h2>\u5168\u65b0\u7ba1\u7406\u9ad4\u9a57<\/h2>\n<p>\u6700\u5f8c\uff0c\u65b0\u7248 Webex App for Salesforce \u91cd\u65b0\u8a2d\u8a08\u4e86\u300c\u7ba1\u7406\u54e1\u300d\u5340\u6bb5\uff0c\u63d0\u4f9b\u80cc\u666f\u8cc7\u8a0a\u8b93\u4f7f\u7528\u8005\u66f4\u8f15\u9b06\u5730\u5be6\u884c\u60f3\u8981\u7684\u8a2d\u5b9a\u3002<\/p>\n<p>\u52a0\u5165\u670d\u52d9\u5de5\u4f5c\u6d41\u7a0b\u652f\u63f4\u5f8c\uff0cWebex App for Salesforce \u7684\u529f\u80fd\u4e0d\u518d\u53ea\u9650\u65bc\u92b7\u552e\u9818\u57df\uff0c\u8b93\u8a31\u591a\u5c6c\u65bc\u670d\u52d9\u5c0e\u5411\u985e\u5225\u7684 Salesforce \u4f7f\u7528\u8005\u80fd\u63d0\u9ad8\u7e3e\u6548\uff0c\u4e26\u8207\u5ba2\u6236\u5efa\u7acb\u66f4\u52a0\u5065\u5168\u7684\u95dc\u4fc2\u3002<\/p>\n<blockquote><p><a href=\"https:\/\/apphub.webex.com\/applications\/webex-in-salesforce\">\u6309\u4e00\u4e0b\u4ee5\u6df1\u5165\u77ad\u89e3\u4e26\u4e0b\u8f09 Webex App for Salesforce<\/a><\/p><\/blockquote>\n<p><strong>\u77ad\u89e3\u8a73\u60c5<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/webex-%e7%9a%84%e6%9c%80%e6%96%b0%e6%b6%88%e6%81%af%ef%bc%9a2021-%e5%b9%b4-10-%e6%9c%88\/\">Webex \u7684\u6700\u65b0\u6d88\u606f\uff1a2021 \u5e74 10 \u6708<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/%e4%bb%a5-webex-for-servicenow-%e5%bf%ab%e9%80%9f%e8%a7%a3%e6%b1%ba%e9%87%8d%e5%a4%a7%e4%ba%8b%e4%bb%b6\/\">\u4ee5 Webex for ServiceNow \u5feb\u901f\u89e3\u6c7a\u91cd\u5927\u4e8b\u4ef6<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e8%a6%96%e8%a8%8a%e6%9c%83%e8%ad%b0\/%e9%80%8f%e9%81%8e-webex-salesforce-%e5%8a%a0%e9%80%9f%e9%81%94%e6%88%90%e4%ba%a4%e6%98%93\/\">\u900f\u904e Webex + Salesforce \u52a0\u901f\u5b8c\u6210\u4ea4\u6613<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u670d\u5c08\u54e1\u548c Webex app for  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