{"id":382160,"date":"2021-11-24T12:50:07","date_gmt":"2021-11-24T20:50:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e7%ac%ac-2-%e9%83%a8%e5%88%86%ef%bc%9a%e5%8d%b0%e5%ba%a6%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%81%9a%e5%a5%bd%e6%ba%96%e5%82%99%e5%9b%a0%e6%87%89%e6%b7%b7%e5%90%88%e5%b7%a5%e4%bd%9c%e6%a8%a1\/"},"modified":"2021-11-24T12:50:07","modified_gmt":"2021-11-24T20:50:07","slug":"%e7%ac%ac-2-%e9%83%a8%e5%88%86%ef%bc%9a%e5%8d%b0%e5%ba%a6%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%81%9a%e5%a5%bd%e6%ba%96%e5%82%99%e5%9b%a0%e6%87%89%e6%b7%b7%e5%90%88%e5%b7%a5%e4%bd%9c%e6%a8%a1","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/customer-stories\/%e7%ac%ac-2-%e9%83%a8%e5%88%86%ef%bc%9a%e5%8d%b0%e5%ba%a6%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%81%9a%e5%a5%bd%e6%ba%96%e5%82%99%e5%9b%a0%e6%87%89%e6%b7%b7%e5%90%88%e5%b7%a5%e4%bd%9c%e6%a8%a1\/","title":{"rendered":"\u7b2c 2 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\u7684\u529f\u80fd\u5982\u4f55\u5354\u52a9\u4f01\u696d\u900f\u904e\u591a\u7a2e\u7ba1\u9053\u8207\u5ba2\u6236\u806f\u7e6b\uff0c\u5305\u62ec\u50b3\u7d71\u7684\u8a9e\u97f3\u7ba1\u9053\uff0c\u4ee5\u53ca Facebook Messenger\u3001\u7c21\u8a0a\u8207\u804a\u5929\u7b49\u6578\u4f4d\u7ba1\u9053\u3002\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u5ba2\u6236\u7684\u8a62\u554f\u53ef\u4ea4\u7531\u63a1\u7528\u4eba\u5de5\u667a\u6167\/\u6a5f\u5668\u5b78\u7fd2\u6280\u8853\u7684\u804a\u5929\u6a5f\u5668\u4eba\u8655\u7406\uff0c\u6216\u8005\u4e5f\u53ef\u5c07\u901a\u8a71\u8f49\u63a5\u7d66\u5ba2\u670d\u4eba\u54e1\u3002\u81f3\u65bc\u5373\u6642\u8f49\u9304\u6587\u5b57\u548c\u667a\u6167\u578b\u81ea\u52a9\u670d\u52d9\u7b49\u5de5\u4f5c\uff0c\u5247\u53ef\u904b\u7528\u6280\u8853\u52a0\u4ee5\u81ea\u52d5\u5316\uff0c\u5982\u6b64\u4e00\u4f86\uff0c\u4e5f\u53ef\u63d0\u5347\u6548\u7387\u548c\u9996\u6b21\u901a\u8a71\u89e3\u6c7a\u554f\u984c (first-call resolution) \u7684\u6bd4\u7387\u3002\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u6b64\u5916\uff0cWebex Contact Center \u7684\u4eba\u5de5\u667a\u6167\u6280\u8853\u4e5f\u63d0\u4f9b\u5ba2\u670d\u4eba\u54e1\u5373\u6642\u7684\u5354\u52a9\uff0c\u53ef\u5229\u7528 Webex \u61c9\u7528\u7a0b\u5f0f\u91dd\u5c0d\u7279\u5b9a\u4e3b\u984c\uff0c\u5411\u5ba2\u670d\u4e2d\u5fc3\u751f\u614b\u7cfb\u7d71\u4ee5\u5916\u7684\u5c08\u5bb6\u5c0b\u6c42\u652f\u63f4\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u4ee5\u4e0a Webex \u529f\u80fd\u548c\u5176\u4ed6\u66f4\u591a\u529f\u80fd\uff0c\u90fd\u6307\u5411\u4e00\u500b\u4ee5\u5354\u4f5c\u548c\u4e92\u52d5\u70ba\u4e3b\u7684\u672a\u4f86\uff0c\u4e00\u500b\u8457\u91cd\u65bc\u8207\u5ba2\u6236\u9032\u884c\u826f\u597d\u4e92\u52d5\uff0c\u4ee5\u53ca\u63d0\u4f9b\u500b\u4eba\u5316\u670d\u52d9\u7684\u4e16\u754c\u3002\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u7576\u516c\u53f8\u958b\u59cb\u91cd\u65b0\u601d\u8003\u696d\u52d9\u6d41\u7a0b\u7ba1\u7406\uff0c\u4ee5\u53ca\u64f4\u589e\u5ba2\u670d\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u7b49\u91cd\u8981\u6d41\u7a0b\u6642\uff0c\u5c0d\u9019\u985e\u76f4\u89ba\u5f0f\u96f2\u7aef\u6280\u8853\u7684\u9700\u6c42\u5c07\u6703\u5927\u91cf\u6fc0\u589e\uff0c\u5c24\u5176\u662f\u5c0d\u65bc\u50cf\u6211\u9019\u6a23\u548c\u5927\u5bb6\u4e00\u6a23\u7684\u9060\u7aef\u5de5\u4f5c\u8005\uff0c\u9700\u8981\u96a8\u6642\u80fd\u8207\u5404\u4e3b\u984c\u9818\u57df\u7684\u5c08\u5bb6\u5408\u4f5c\u53ca\u4ea4\u6d41\u3002\u00a0<\/span><\/p>\n<blockquote><p><span data-preserver-spaces=\"true\">\u82e5\u8981\u6df1\u5165\u77ad\u89e3 <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Webex Contact Center<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0\u8207\u6b64\u5e73\u53f0\u7684\u529f\u80fd\u53ca\u512a\u9ede\uff0c\u8acb\u7acb\u5373\u53c3\u95b1<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u5c55\u793a\u624b\u518a<\/span><\/a><span data-preserver-spaces=\"true\">\uff0c\u6216\u67e5\u770b\u500b\u4eba\u5316<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u96f2\u7aef\u5ba2\u670d\u4e2d\u5fc3\u793a\u7bc4<\/span><\/a>\u3002\u00a0\u00a0\u00a0<\/p><\/blockquote>\n<p><strong>\u6df1\u5165\u77ad\u89e3\u00a0<\/strong><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/blog.webex.com\/contact-center\/india-contact-centers-ready-themselves-for-a-surge-in-demand-in-the-age-of-hybrid-work\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u7b2c 1 \u90e8\u5206\uff1a\u5370\u5ea6\u5ba2\u670d\u4e2d\u5fc3\u505a\u597d\u6e96\u5099\u56e0\u61c9\u6df7\u5408\u5de5\u4f5c\u6a21\u5f0f\u6642\u4ee3\u98c6\u5347\u7684\u9700\u6c42<\/span><\/a><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e7%ac%ac-1-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8f%af%e8%ae%93%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%b0%88%e5%93%a1%e5%9c%a8%e6%b7%b7%e5%90%88%e5%b7%a5%e4%bd%9c%e6%a8%a1%e5%bc%8f%e6%99%82%e4%bb%a3\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u7b2c 1 \u90e8\u5206\uff1aWebex \u53ef\u8b93\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u5728\u6df7\u5408\u5de5\u4f5c\u6a21\u5f0f\u6642\u4ee3\u4e2d\u7372\u81f4\u6210\u529f\u00a0<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0[<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e8%b3%87%e6%96%99%e7%9a%84%e5%bc%b7%e5%a4%a7%e6%95%88%e7%94%a8%e5%b5%8c%e5%85%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%b4%9a%e7%89%b9%e5%8b%99\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u90e8\u843d\u683c<\/span><\/a><span data-preserver-spaces=\"true\">]\u00a0\u00a0<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/blog.webex.com\/zh-hant\/customer-stories\/%e7%ac%ac-2-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8f%af%e8%ae%93%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%b0%88%e5%93%a1%e5%9c%a8%e6%b7%b7%e5%90%88%e5%b7%a5%e4%bd%9c%e6%a8%a1%e5%bc%8f%e6%99%82%e4%bb%a3\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u7b2c 2 \u90e8\u5206\uff1aWebex \u53ef\u8b93\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u5728\u6df7\u5408\u5de5\u4f5c\u6a21\u5f0f\u6642\u4ee3\u4e2d\u7372\u81f4\u6210\u529f\u00a0<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0[<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%9c%a8%e3%80%8c%e5%ae%a2%e6%88%b6%e6%99%82%e4%bb%a3%e3%80%8d%e7%9a%84%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%89%b5%e6%96%b0\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u90e8\u843d\u683c<\/span><\/a><span data-preserver-spaces=\"true\">]<\/span><\/p>\n<p><span data-preserver-spaces=\"true\"><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e4%bb%a5-webex-%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%e8%b6%85%e8%b6%8a%e6%9c%9f%e5%be%85\/\">\u4ee5 Webex \u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u8d85\u8d8a\u671f\u5f85<\/a> [<\/span><span data-preserver-spaces=\"true\">\u90e8\u843d\u683c]<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u601d\u79d1 + IMImobile\uff1a\u5171\u540c\u7de0\u9020\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0[\u90e8\u843d\u683c]<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/use.webex.com\/Transform-CX\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u8f49\u5316\u5ba2\u6236\u9ad4\u9a57\u4ee5\u4fdd\u6301\u806f\u7e6b<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0[\u96a8\u9078\u7db2\u8def\u7814\u8a0e\u6703]<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/use.webex.com\/Scale-CX-Engage-with-Customers\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u64f4\u5c55\u5ba2\u6236\u9ad4\u9a57\u4e26\u8207\u5ba2\u6236\u53cb\u597d\u4e92\u52d5<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0[\u96a8\u9078\u7db2\u8def\u7814\u8a0e\u6703]<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6816050707242856449\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u4f01\u696d\u5ba2\u6236\u9ad4\u9a57\u4e0d\u65b7\u8b8a\u9077\u7684\u5927\u74b0\u5883 (\u5c08\u5bb6\u89c0\u9ede)<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0[\u96a8\u9078\u7db2\u8def\u7814\u8a0e\u6703]<\/span><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u5370\u5ea6\uff0c\u696d\u52d9\u6d41\u7a0b\u59d4\u5916 (BPO) \u662f\u6210\u9577 [&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":381008,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1501,1579],"tags":[3689],"class_list":["post-382160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-zh-hant","category-1579","tag-call-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u7b2c 2 \u90e8\u5206\uff1a\u5370\u5ea6\u5ba2\u670d\u4e2d\u5fc3\u505a\u597d\u6e96\u5099\u56e0\u61c9\u6df7\u5408\u5de5\u4f5c\u6a21\u5f0f\u6642\u4ee3\u98c6\u5347\u7684\u9700\u6c42 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-stories\/part-2-india-contact-centers-ready-themselves-for-a-surge-in-demand-in-the-age-of-hybrid-work\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u7b2c 2 \u90e8\u5206\uff1a\u5370\u5ea6\u5ba2\u670d\u4e2d\u5fc3\u505a\u597d\u6e96\u5099\u56e0\u61c9\u6df7\u5408\u5de5\u4f5c\u6a21\u5f0f\u6642\u4ee3\u98c6\u5347\u7684\u9700\u6c42 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u5728\u5370\u5ea6\uff0c\u696d\u52d9\u6d41\u7a0b\u59d4\u5916 (BPO) \u662f\u6210\u9577 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-stories\/part-2-india-contact-centers-ready-themselves-for-a-surge-in-demand-in-the-age-of-hybrid-work\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-24T20:50:07+00:00\" \/>\n<meta property=\"og:image\" 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