{"id":382306,"date":"2021-12-10T12:49:48","date_gmt":"2021-12-10T20:49:48","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e9%87%8d%e6%96%b0%e6%80%9d%e8%80%83%e6%97%85%e9%81%8a%e4%bf%9d%e9%9a%aa%e6%a5%ad%e7%9a%84%e3%80%8c%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e3%80%8d%e6%8a%80%e8%a1%93\/"},"modified":"2021-12-10T12:49:48","modified_gmt":"2021-12-10T20:49:48","slug":"%e9%87%8d%e6%96%b0%e6%80%9d%e8%80%83%e6%97%85%e9%81%8a%e4%bf%9d%e9%9a%aa%e6%a5%ad%e7%9a%84%e3%80%8c%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e3%80%8d%e6%8a%80%e8%a1%93","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%87%8d%e6%96%b0%e6%80%9d%e8%80%83%e6%97%85%e9%81%8a%e4%bf%9d%e9%9a%aa%e6%a5%ad%e7%9a%84%e3%80%8c%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e3%80%8d%e6%8a%80%e8%a1%93\/","title":{"rendered":"\u91cd\u65b0\u601d\u8003\u65c5\u904a\u4fdd\u96aa\u696d\u7684\u300c\u5ba2\u670d\u4e2d\u5fc3\u300d\u6280\u8853"},"content":{"rendered":"<p>\u8a66\u8457\u60f3\u50cf\u60a8\u7684\u4f01\u696d\u5728\u6c92\u6709\u6e96\u5099\u7684\u60c5\u6cc1\u4e0b\uff0c\u7a81\u7136\u88ab\u901a\u8a71\u548c\u5927\u91cf\u7684\u8981\u6c42\u6df9\u6c92\u3002<\/p>\n<p>\u9019\u6b63\u662f\u65c5\u904a\u4fdd\u96aa\u696d\u56e0\u5168\u7403\u65b0\u51a0\u80ba\u708e\u75ab\u60c5\u6240\u9762\u81e8\u7684\u666f\u8c61\uff0c\u4e5f\u662f\u771f\u5be6\u7684\u4f01\u696d\u5371\u6a5f\u3002\u9019\u4e9b\u696d\u8005\u78ba\u5be6\u9762\u81e8\u5927\u6279\u9700\u8981\u7acb\u5373\u4e14\u8fc5\u901f\u5354\u52a9\u7684\u5ba2\u6236\uff0c\u4ed6\u5011\u7d1b\u7d1b\u900f\u904e\u901a\u8a71\u8981\u6c42\u91cd\u65b0\u5b89\u6392\u8907\u96dc\u7684\u65c5\u904a\u4e8b\u9805\u3002<\/p>\n<h2>\u5ba2\u6236\u671f\u5f85\u7684\u5927\u98a8\u66b4<\/h2>\n<p>\u7136\u800c\uff0c\u5c0d\u65bc\u9019\u822c\u898f\u6a21\u524d\u6240\u672a\u898b\u5ba2\u6236\u671f\u5f85\u7684\u300c\u5927\u98a8\u66b4\u300d\uff0c\u52a0\u4e0a\u9762\u81e8\u91cd\u5927\u7684\u5065\u5eb7\u548c\u7d93\u6fdf\u5371\u6a5f\uff0c\u4fdd\u96aa\u65c5\u904a\u696d\u8005\u5b8c\u5168\u6c92\u6709\u6e96\u5099\u3002\u4e8b\u5be6\u4e0a\uff0c\u7522\u696d\u7684\u8a31\u591a\u4f9b\u61c9\u5546\u90fd\u6c92\u6709\u9069\u7576\u7684\u547c\u53eb\u504f\u8f49 (call deflection) \u6280\u8853\u4f86\u8655\u7406 90% \u7684\u901a\u8a71\u3002<\/p>\n<p>\u9664\u6b64\u4e4b\u5916\uff0c\u5e7e\u4e4e\u6240\u6709\u65c5\u904a\u548c\u4fdd\u96aa\u696d\u4f9b\u61c9\u5546\u90fd\u5728\u5ba2\u6236\u9ad4\u9a57 (CX) \u524d\u7dda\u906d\u9047\u5931\u6557\u3002\u8a72\u7522\u696d\u7684\u8a31\u591a\u4f9b\u61c9\u5546\u901a\u5e38\u4ecd\u4f7f\u7528\u904e\u6642\u7684\u822a\u73ed\u8a02\u7968\u7cfb\u7d71\u3001\u8001\u820a\u7684\u7a0b\u5e8f\u6216\u5b58\u5728\u5df2\u4e45\u7684\u57fa\u790e\u67b6\u69cb\u3002\u65b0\u51a0\u75ab\u60c5\u7206\u767c\u6642\uff0c\u8a31\u591a\u4eba\u751a\u81f3\u7121\u6cd5\u9078\u64c7\u5728\u5bb6\u5de5\u4f5c\u3002<\/p>\n<p>\u6beb\u7121\u7591\u554f\uff0c\u9762\u81e8\u9019\u6ce2\u5927\u898f\u6a21\u7684\u300c\u5ba2\u6236\u9ad4\u9a57\u6df7\u4e82\u300d\u4ee5\u53ca\u8907\u96dc\u7684\u554f\u984c\uff0c\u6700\u53d7\u6253\u64ca\u7684\u83ab\u904e\u65bc\u65c5\u904a\u696d\u3002\u4e8b\u5be6\u4e0a\uff0c\u65c5\u904a\u696d\u548c\u65c5\u904a\u4fdd\u96aa\u5e02\u5834\u662f\u53d7\u75ab\u60c5\u5f71\u97ff\u6700\u56b4\u91cd\u7684\u7522\u696d\u4e4b\u4e00\uff0c\u75ab\u60c5\u5e36\u4f86\u7684\u5f71\u97ff\u524d\u6240\u672a\u898b\uff0c\u751a\u81f3\u9023\u6700\u6a02\u89c0\u4eba\u58eb\u90fd\u7121\u6cd5\u4e0d\u5c0d\u66b4\u8dcc\u7684\u6578\u5b57\u611f\u5230\u5bb3\u6015\u3002<\/p>\n<p>\u7531\u65bc\u81e8\u6642\u4e0b\u9054\u7684\u5168\u7403\u65c5\u904a\u7981\u4ee4\u3001\u6301\u7e8c\u7684\u65c5\u904a\u9650\u5236\u548c\u4e00\u518d\u5be6\u65bd\u7684\u5c01\u57ce\u63aa\u65bd\uff0c\u5168\u7403\u75ab\u60c5\u6240\u9020\u6210\u7684\u5e02\u5834\u4e0d\u7a69\u5b9a\u548c\u6301\u7e8c\u7684\u4e0d\u78ba\u5b9a\u6027\u4f3c\u4e4e\u8b93\u6574\u500b\u7522\u696d\u74e6\u89e3\u3002<\/p>\n<p>\u78ba\u5be6\uff0c\u65c5\u904a\u4eba\u6578\u4f4e\u5f97\u4ee4\u4eba\u5927\u958b\u773c\u754c\u3002\u6839\u64da<a href=\"https:\/\/www.tourism.australia.com\/en\/markets-and-stats\/tourism-statistics\/international-market-performance.html\" target=\"_blank\" rel=\"noopener\">\u6fb3\u6d32\u89c0\u5149\u5c40<\/a> (Tourism Australia) \u7d71\u8a08\uff0c\u76f8\u8f03\u65bc 2019 \u5e74\uff0c\u622a\u81f3 2020 \u5e74 10 \u6708\u4e00\u6574\u5e74\u7684\u570b\u969b\u904a\u5ba2\u4eba\u6578\u4e0b\u8dcc 60.7%\u3002<\/p>\n<h2>\u96a7\u9053\u76e1\u982d\u7684\u4e00\u7dda\u66d9\u5149<\/h2>\n<p>\u6211\u5011\u628a\u6642\u9593\u5feb\u8f49\u5230 2021 \u5e74\uff0c\u767c\u73fe\u6578\u5b57\u751a\u81f3\u6bd4\u4ee5\u5f80\u66f4\u4f4e\u3002\u6839\u64da\u6fb3\u6d32\u653f\u5e9c\u7684\u57fa\u790e\u8a2d\u65bd\u3001\u4ea4\u901a\u3001\u5730\u5340\u767c\u5c55\u548c\u901a\u8a0a\u90e8 (Australian Government\u2019s Department of Infrastructure, Transport, Regional Development and Communication) \u7684\u8cc7\u6599\uff0c<a href=\"https:\/\/www.bitre.gov.au\/statistics\/aviation\/international\" target=\"_blank\" rel=\"noopener\">\u6bd4\u8d77 2019 \u5e74 9 \u6708\u7684 350 \u842c\u4eba\uff0c2021 \u5e74 9 \u6708\u7684\u4e58\u5ba2\u4eba\u6578\u6e1b\u5c11 98.8%\u3002<\/a><\/p>\n<p>\u5118\u7ba1\u7d71\u8a08\u8cc7\u6599\u4e00\u7247\u6158\u6fb9\uff0c\u4f46\u96a8\u8457\u90e8\u5206\u9650\u5236\u4ee4\u9b06\u7d81\uff0c\u9019\u689d\u8271\u8f9b\u7684\u96a7\u9053\u76e1\u982d\u4ecd\u6709\u4e00\u7dda\u66d9\u5149\uff0c\u65c5\u904a\u4fdd\u96aa\u696d\u6b63\u524d\u5f80\u6210\u529f\u7684\u5165\u53e3\uff0c\u8e0f\u4e0a\u8b93\u5ba2\u6236\u9ad4\u9a57\u300c\u5fa9\u7526\u548c\u6062\u5fa9\u751f\u6c23\u300d\u7684\u9053\u8def\u3002<\/p>\n<p>\u90a3\u9ebc\u65c5\u904a\u4fdd\u96aa\u696d\u8005\u8a72\u5982\u4f55\u5728\u5ba2\u6236\u9ad4\u9a57\u4e0a\u907f\u514d\u91cd\u8e48\u8986\u8f4d\uff0c\u540c\u6642\u70ba\u672a\u4f86\u505a\u597d\u66f4\u5b8c\u5584\u7684\u6e96\u5099\uff1f\u7c21\u55ae\u4f86\u8aaa\uff0c\u8a31\u591a\u4f9b\u61c9\u5546\u958b\u59cb\u63a1\u7528\u5354\u4f5c\u548c\u4fdd\u6301\u806f\u7e6b\u7684\u6280\u8853\u529b\u91cf\uff0c\u5e0c\u671b\u85c9\u6b64\u5f9e\u96f2\u7aef\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<h2><strong>Cover-More\u00a0\u8f49\u5411\u5ba2\u6236\u9ad4\u9a57\u7684\u65b0\u672a\u4f86<\/strong><\/h2>\n<p>\u4ee5 <a href=\"https:\/\/www.linkedin.com\/posts\/webex_cover-more-navigates-changing-work-environment-activity-6872626910304735232-UJ3N\" target=\"_blank\" rel=\"noopener\">Cover-More<\/a> (\u8607\u9ece\u4e16\u4fdd\u96aa\u96c6\u5718\u65d7\u4e0b\u516c\u53f8) \u70ba\u4f8b\uff0c\u9019\u5bb6\u516c\u53f8\u5728\u75ab\u60c5\u671f\u9593\u4e0d\u65b7\u53cd\u601d\uff0c\u6700\u5f8c\u6c7a\u5b9a\u8f49\u5411\u5ba2\u6236\u9ad4\u9a57\uff0c\u5728\u4ed6\u5011\u65bc\u6574\u500b\u5168\u7403\u5ba2\u6236\u670d\u52d9\u7db2\u63a8\u51fa Webex Contact Center \u5f8c\uff0c\u5176\u71df\u904b\u6210\u672c\u6bd4\u524d\u5e74\u540c\u671f\u7701\u4e0b 30%\u3002<\/p>\n<p>\u6839\u64da\u96c6\u5718\u57f7\u884c\u9577 Cara Morton \u8868\u793a\uff0c\u7576\u75ab\u60c5\u4f86\u8972\uff0c\u8a72\u516c\u53f8\u7684\u9996\u8981\u8003\u91cf\u662f\u8b93\u65c5\u5ba2\u56de\u5bb6\u3002\u5979\u8aaa\u9053\uff1a\u300c\u96a8\u5f8c\u6211\u5011\u99ac\u4e0a\u8f49\u5411\u653e\u773c\u672a\u4f86\u300d\uff0c\u4e26\u63a5\u8457\u554f\uff1a\u300c\u70ba\u4e86\u4ee5\u66f4\u5f37\u7684\u59ff\u614b\u91cd\u8fd4\u65c5\u904a\u696d\uff0c\u6211\u5011\u9700\u8981\u505a\u4ec0\u9ebc\uff1f\u7b2c\u4e00\u6b65\u7576\u7136\u5c31\u662f\u5f9e\u5ba2\u6236\u958b\u59cb\u3002\u300d<\/p>\n<p>\u96a8\u8457\u5ba2\u6236\u9ad4\u9a57\u6210\u70ba\u73fe\u4eca\u6240\u6709\u4eba\u7684\u7b2c\u4e00\u9806\u4f4d\uff0cWebex \u9ad4\u9a57\u65e8\u5728\u63d0\u4f9b\u5168\u901a\u8def\u9ad4\u9a57\uff0c\u4e26\u7528\u5fc3\u6253\u9020\u6578\u4f4d\u7ba1\u9053\u3002Cover-More \u57fa\u790e\u67b6\u69cb\u548c\u96f2\u7aef\u5168\u7403\u7d93\u7406 James Hill \u5247\u8868\u793a\uff0c\u516c\u53f8\u9700\u8981\u300c\u8df3\u812b\u6846\u67b6\u601d\u8003\u300d\u3002<\/p>\n<p>\u8b93\u6211\u5011\u9762\u5c0d\u73fe\u5be6\uff1a\u7576\u4eca\u7684\u5ba2\u6236\u4e0d\u53ea\u60f3\u8981\u901a\u8a71\u548c\u5c0d\u8a71\u7684\u80fd\u529b\uff0c\u4ed6\u5011\u9084\u5e0c\u671b\u6709\u6578\u4f4d\u9078\u9805\u3002\u56e0\u6b64\uff0c\u516c\u53f8\u5728\u63d0\u4f9b\u5ba2\u6236\u901a\u8a0a\u670d\u52d9\u6642\uff0c\u9700\u8981\u63d0\u4f9b\u300c\u4e16\u4ee3\u7684\u559c\u597d\u8a2d\u5b9a\u300d\uff0c\u540c\u6642\u4e5f\u61c9\u900f\u904e\u884c\u52d5\u88dd\u7f6e\u548c\u6578\u4f4d\u81ea\u52d5\u5316\u63d0\u4f9b\u81ea\u52a9\u80fd\u529b\u3002<\/p>\n<p>Hill \u8868\u793a\uff1a\u300c\u5ba2\u6236\u60f3\u8981\u5168\u901a\u8def\u9ad4\u9a57\uff0c\u4e26\u5e0c\u671b\u516c\u53f8\u6839\u64da\u5ba2\u6236\u689d\u4ef6\u4f86\u8207\u4ed6\u5011\u4e92\u52d5\u3002\u4ed6\u5011\u60f3\u8981\u50b3\u9001\u96fb\u5b50\u90f5\u4ef6\u7d66\u6211\u5011\u3001\u4f7f\u7528\u7c21\u8a0a\u3001\u804a\u5929\u4ee5\u53ca\u4f7f\u7528 Facebook\u3002Webex \u63d0\u4f9b\u6211\u5011\u8207\u4f01\u696d\u8a0e\u8ad6\u7684\u80fd\u529b\uff0c\u8b93\u6211\u5011\u63a2\u8a0e\u53ef\u5982\u4f55\u70ba\u5ba2\u6236\u63d0\u4f9b\u66f4\u597d\u7684\u670d\u52d9\u3002\u300d<\/p>\n<p>\u4e0d\u50c5\u5982\u6b64\uff0cWebex \u5177\u5099\u76f4\u89ba\u5f0f\u529f\u80fd\uff0c\u4e26\u63d0\u4f9b\u5373\u6642\u5168\u7403\u5831\u544a\u548c\u8cc7\u6599\u5206\u6790\u3002\u300c\u6211\u5011\u4e4b\u524d\u5f9e\u672a\u6709\u904e\u8861\u91cf\u6307\u6a19\uff0cWebex \u8b93\u6211\u5011\u80fd\u5920\u900f\u904e\u4e0d\u540c\u65b9\u5f0f\u4f86\u77ad\u89e3\u8cc7\u6599\uff0c\u5305\u62ec\u77ad\u89e3\u5ba2\u6236\u4f86\u81ea\u54ea\u88e1\uff0c\u4ee5\u53ca\u6211\u5011\u53ef\u5982\u4f55\u70ba\u5176\u63d0\u4f9b\u66f4\u4f73\u7684\u670d\u52d9\u3002\u300d<\/p>\n<p>\u8acb\u89c0\u770b\u5f71\u7247\u4ee5\u77ad\u89e3\u8a73\u60c5\uff1a<\/p>\n<p><iframe loading=\"lazy\" title=\"Seamlessly navigate the changing work environment   |  Cover-More\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sn8p0I9Nx3Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><strong>\u5efa\u7acb\u540c\u7406\u5fc3\u548c\u500b\u4eba\u5316<\/strong>\u00a0<\/h2>\n<p>\u9019\u4e0d\u55ae\u662f\u8046\u807d\u5ba2\u6236\u5fc3\u8072\uff0c\u66f4\u91cd\u8981\u7684\u5728\u65bc\u900f\u904e\u5f37\u5316\u7684\u667a\u6167\u548c\u8cc7\u6599\u7684\u529b\u91cf\uff0c\u5efa\u7acb\u5c0d\u4ed6\u4eba\u7684\u540c\u7406\u5fc3\uff0c\u4ee5\u53ca\u6253\u9020\u500b\u4eba\u5316\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u5728\u9019\u6a23\u7684\u60c5\u6cc1\u4e0b\uff0c\u516c\u53f8\u9700\u8981\u6eff\u8db3\u5ba2\u6236\u671f\u671b\u3001\u4ee5\u4ed6\u5011\u60f3\u8981\u7684\u806f\u7e6b\u65b9\u5f0f\u56de\u61c9\u8207\u6e9d\u901a\uff0c\u4e26\u638c\u63e1\u4ed6\u5011\u7684\u65c5\u7a0b\u3002 <\/p>\n<p>\u7576\u7136\uff0c\u6700\u65b0\u7684\u5ba2\u670d\u4e2d\u5fc3\u6280\u8853\u6b63\u5728\u6539\u8b8a\u9019\u500b\u9818\u57df\u7684\u9762\u8c8c\uff1a\u63d0\u4f9b\u5168\u901a\u8def\u5be6\u5883\uff0c\u5176\u53ef\u5354\u52a9\u6dd8\u6c70\u4ecd\u820a\u4ef0\u8cf4\u55ae\u7368\u65b9\u6cd5\uff0c\u4ee5\u53ca\u9700\u8981\u4e0d\u65b7\u9a57\u8b49\u5ba2\u6236\u8eab\u5206\u7684\u7834\u788e\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u6240\u4ee5\u8a23\u7ac5\u662f\u4ec0\u9ebc\uff1f\u95dc\u9375\u5c31\u662f\u5229\u7528\u8cc7\u6599\u3001\u6d88\u9664\u8cc7\u6599\u5b64\u5cf6\uff0c\u4e26\u8b93\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u77ad\u89e3\u5ba2\u6236\u65c5\u7a0b\uff0c\u4ee5\u64f4\u5927\u9ad4\u9a57\u4e26\u5275\u9020\u6b63\u9762\u6642\u523b\uff0c\u540c\u6642\u76e1\u529b\u63d0\u4f9b\u300c\u521d\u6b21\u901a\u8a71\u89e3\u6c7a\u65b9\u6848\u300d(first-call 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href=\"https:\/\/www.webex.com\/\">\u6309\u4e00\u4e0b\u4ee5\u6df1\u5165\u77ad\u89e3 Webex<\/a><\/p><\/blockquote>\n<p><strong>\u6df1\u5165\u77ad\u89e3<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e7%ac%ac-1-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8f%af%e8%ae%93%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%b0%88%e5%93%a1%e5%9c%a8%e6%b7%b7%e5%90%88%e5%b7%a5%e4%bd%9c%e6%a8%a1%e5%bc%8f%e6%99%82%e4%bb%a3\/\">\u7b2c 1 \u90e8\u5206\uff1aWebex \u53ef\u8b93\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u5728\u6df7\u5408\u5de5\u4f5c\u6a21\u5f0f\u6642\u4ee3\u4e2d\u8301\u58ef\u6210\u9577<\/a>\u00a0[<a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e8%b3%87%e6%96%99%e7%9a%84%e5%bc%b7%e5%a4%a7%e6%95%88%e7%94%a8%e5%b5%8c%e5%85%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%b4%9a%e7%89%b9%e5%8b%99\/\">\u90e8\u843d\u683c<\/a>]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/customer-stories\/%e7%ac%ac-2-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8f%af%e8%ae%93%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%b0%88%e5%93%a1%e5%9c%a8%e6%b7%b7%e5%90%88%e5%b7%a5%e4%bd%9c%e6%a8%a1%e5%bc%8f%e6%99%82%e4%bb%a3\/\">\u7b2c 2 \u90e8\u5206\uff1aWebex \u53ef\u8b93\u5ba2\u670d\u4e2d\u5fc3\u5c08\u54e1\u5728\u6df7\u5408\u5de5\u4f5c\u6a21\u5f0f\u6642\u4ee3\u4e2d\u8301\u58ef\u6210\u9577<\/a>\u00a0[<a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%9c%a8%e3%80%8c%e5%ae%a2%e6%88%b6%e6%99%82%e4%bb%a3%e3%80%8d%e7%9a%84%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%e5%89%b5%e6%96%b0\/\">\u90e8\u843d\u683c<\/a>]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\">\u5c07\u8cc7\u6599\u7684\u529b\u91cf\u7262\u7262\u5d4c\u5165\u5ba2\u670d\u4e2d\u5fc3\uff0c\u5275\u9020\u8d85\u7d1a\u5ba2\u670d\u5c08\u54e1<\/a> [<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/voicea.html\">\u90e8\u843d\u683c<\/a>]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/imimobile.html\">\u5ba2\u6236\u6642\u4ee3\u7684\u5ba2\u670d\u4e2d\u5fc3\u5275\u65b0<\/a> [<a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">\u90e8\u843d\u683c<\/a>]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e8%b3%87%e6%96%99%e7%9a%84%e5%bc%b7%e5%a4%a7%e6%95%88%e7%94%a8%e5%b5%8c%e5%85%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%b4%9a%e7%89%b9%e5%8b%99\/\">\u4f01\u696d\u5ba2\u6236\u9ad4\u9a57\u4e0d\u65b7\u8b8a\u9077\u7684\u5927\u74b0\u5883 (\u5c08\u5bb6\u89c0\u9ede)<\/a>[\u7db2\u8def\u7814\u8a0e\u6703\u9304\u5f71]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/cloudcherry.html\">\u900f\u904e Webex \u5ba2\u6236\u9ad4\u9a57\u89e3\u6c7a\u65b9\u6848\u8d85\u8d8a\u671f\u671b<\/a> [\u90e8\u843d\u683c]<\/p>\n<p><a href=\"http:\/\/www.roymorgan.com\/findings\/8451-roy-morgan-working-from-home-june-2020-202006290638\">\u601d\u79d1 + IMImobile\uff1a\u5171\u540c\u7de0\u9020\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86<\/a>\u00a0[\u90e8\u843d\u683c]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\u00a0[\u7db2\u7ad9]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%b0%87%e8%b3%87%e6%96%99%e7%9a%84%e5%bc%b7%e5%a4%a7%e6%95%88%e7%94%a8%e5%b5%8c%e5%85%a5%e5%ae%a2%e6%9c%8d%e4%b8%ad%e5%bf%83%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%b4%9a%e7%89%b9%e5%8b%99\/\">Webex Contact Center<\/a>\u00a0[\u7db2\u8def\u7814\u8a0e\u6703\u9304\u5f71]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\">\u4eca\u5929\u5c31\u958b\u59cb\u4f7f\u7528\u500b\u4eba\u5316\u793a\u7bc4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8a66\u8457\u60f3\u50cf\u60a8\u7684\u4f01\u696d\u5728\u6c92\u6709\u6e96\u5099\u7684\u60c5\u6cc1\u4e0b\uff0c\u7a81\u7136 [&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":409344,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1579],"tags":[3851],"class_list":["post-382306","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1579","tag-collaboration-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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Known for scaling high-performing teams and navigating complex market landscapes, Jamie brings a rare blend of commercial acumen, technical depth, and human-centered leadership.","url":"https:\/\/blog.webex.com\/zh-hant\/contributors\/jromanin\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts\/382306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/users\/5426"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/comments?post=382306"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/posts\/382306\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/media\/409344"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/media?parent=382306"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/categories?post=382306"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hant\/wp-json\/wp\/v2\/tags?post=382306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}