{"id":385230,"date":"2021-02-01T09:30:34","date_gmt":"2021-02-01T17:30:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e4%bd%bf%e7%94%a8%e5%85%a8%e6%96%b0%e7%9a%84-webex-contact-center-webinar-%e8%ae%8a%e6%9b%b4%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/"},"modified":"2021-02-01T09:30:34","modified_gmt":"2021-02-01T17:30:34","slug":"%e4%bd%bf%e7%94%a8%e5%85%a8%e6%96%b0%e7%9a%84-webex-contact-center-webinar-%e8%ae%8a%e6%9b%b4%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e4%bd%bf%e7%94%a8%e5%85%a8%e6%96%b0%e7%9a%84-webex-contact-center-webinar-%e8%ae%8a%e6%9b%b4%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/","title":{"rendered":"\u4f7f\u7528\u5168\u65b0\u7684 Webex Contact Center [WEBINAR] \u8b8a\u66f4\u5ba2\u6236\u9ad4\u9a57"},"content":{"rendered":"<p><em>\u4e8e 2021 \u5e74 2 \u6708 3 \u65e5\u52a0\u5165\u806f\u7d61\u4e2d\u5fc3\u884c\u696d\u5206\u6790\u54e1 Sheila McGee-Smith \u548c Cisco Contact Center VP\/GM \u5728 2021 \u5e74 2 \u6708 3 \u65e5\u52a0\u5165\u5373\u6642\u4e32\u6d41\uff0c\u4ed6\u5011\u8a0e\u8ad6\u672a\u4f86\u806f\u7d61\u4e2d\u5fc3\u5e73\u81fa\u7684\u4e94\u500b\u5fc5\u8981\u5143\u7d20\uff0c\u4ee5\u53ca Webex Contact Center \u5982\u4f55\u63d0\u4f9b\u9019\u4e9b\u5143\u7d20\u3002<\/em><\/p>\n<h2><span><br \/>\n  <strong>\u4ee5\u4efb\u4f55\u5176\u4ed6\u540d\u7a31\u547d\u540d\u7684\u50b3\u8f38\u7a0b\u5f0f\u3002 . .<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f88\u591a\u4eba\u8a8d\u70ba\u50b3\u8f38\u7a0b\u5f0f\u7684\u6982\u5ff5\u662f Star Puppet \u4e0a\u7684\u4f5c\u8005\u6240\u5efa\u7acb\uff0c\u4f46\u662f\u82f1\u570b\u4eba\u5076\u7cfb\u5217 Fireball XL5 \u7684\u4e00\u500b\u88fd\u4f5c\u4eba\u5728 1963 \u5e74 3 \u6708\u63cf\u7e6a\u4e86\u9060\u7aef\u50b3\u9001\u3002 \u7121\u8ad6\u60f3\u6cd5\u662f\u4ec0\u9ebc\u4f86\u6e90\uff0c\u5728\u5373\u5c07\u9032\u884c\u7684 2 \u6708 3<sup><\/sup> \u65e5\u7db2\u8def\u7814\u8a0e\u6703\u4e2d\uff0c\u6211\u5c07\u8aac\u660e\u51fa\u5e2d\u8005\u63d0\u524d\u5230 2024 \u5e74\uff0c\u5206\u4eab\u904e\u53bb 12 \u500b\u6708\u7684\u8b8a\u5316\u6539\u8b8a\u4e86\u806f\u7d61\u4e2d\u5fc3\u6295\u8cc7\u7684\u554f\u984c\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u65b0\u4e00\u4ee3\u96f2\u7aef\u578b\u5e73\u81fa<\/strong><br \/>\n<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-352954\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/contact-center-rep-300x200.png\" alt=\"\u806f\u7d61\u4e2d\u5fc3\u7db2\u8def\u7814\u8a0e\u6703\" width=\"450\" height=\"300\" \/><\/p>\n<p><a href=\"HTTPs:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/author\/omartawakol\">\u8acb<\/a> \u548c\u6211\u4e00\u8d77\u5750\u5728 Cisco Contact Center VP\/GM \u7684 Vp\/GM \u4e00\u8d77\u8a0e\u8ad6\u4e00\u4e0b\uff0c\u806f\u7d61\u4e2d\u5fc3\u884c\u696d\u5206\u6790\u54e1 Sheila McGee-Smith\uff0c\u8a0e\u8ad6\u5168\u7403\u5728 2021 \u5e74\u7684\u6295\u8cc7\u5e74\uff0c\u4ee5\u53ca\u9019\u5c0d\u65bc\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u610f\u5473\u8457\u4ec0\u9ebc\u3002<\/p>\n<p>\u5728\u6b64\u7db2\u8def\u7814\u8a0e\u6703\u4e2d\uff0c\u60a8\u5c07\u5f9e Webinar \u548c Sheila \u807d\u5230\u6709\u95dc\u806f\u7d61\u4e2d\u5fc3\u5728\u6b64\u6b21\u9ad4\u9a57\u7d93\u6fdf\u4e2d\u7af6\u722d\u6240\u9700\u7684\u4e94\u500b\u5fc5\u8981\u5143\u7d20\uff1a<\/p>\n<ul>\n<li>\u4f7f\u5ba2\u6236\u80fd\u5920\u5982\u5176\u9700\u8981\u3001\u5982\u4f55\u9032\u884c\u9023\u63a5<\/li>\n<li>\u7aef\u5c0d\u7aef\u5ba2\u6236\u9ad4\u9a57\u8207\u696d\u52d9\u4e92\u52d5\u7684\u53ef\u898b\u5ea6<\/li>\n<li>\u6191\u85c9\u667a\u6167\u578b\u667a\u6167\u548c\u76f4\u89c0\u5de5\u5177\u63d0\u4f9b\u7121\u7e2b\u3001\u5167\u5bb9\u611f\u77e5\u670d\u52d9\u7684\u4ee3\u7406<\/li>\n<li>\u5b8c\u5168\u53ef\u81ea\u8a02\u7684\u806f\u7d61\u4e2d\u5fc3\u5e73\u81fa\uff0c\u53ef\u5feb\u901f\u9069\u61c9\u696d\u52d9\u548c\u5ba2\u6236\u9700\u6c42\u7684\u8b8a\u5316<\/li>\n<li>\u5b8c\u6574\u7684\u5354\u4f5c\u5957\u4ef6\uff0c\u8b93\u6574\u500b\u5718\u968a\u53c3\u8207\u5ba2\u6236\u670d\u52d9<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\u6240\u6709\u65b0\u7684 Webex Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5ba2\u6236\u548c\u4ee3\u7406\u9ad4\u9a57\u76f4\u63a5\u8207\u806f\u7d61\u4e2d\u5fc3\u6240\u5efa\u4e4b\u6280\u8853\u7684\u529b\u91cf\u7dca\u5bc6\u95dc\u806f\u3002 \u77e5\u9053\u9019\u4e00\u9ede\u4e26\u7262\u8a18\u4e94\u500b\u8981\u9ede\u5143\u7d20\uff0cCisco \u5df2\u7528\u5e02\u5834\u4e0a\u6700\u73fe\u4ee3\u7684\u96f2\u7aef\u67b6\u69cb\u5f9e\u5730\u9762\u5b8c\u5168\u91cd\u65b0\u5efa\u7acb\u4e86 CCaaS \u5e73\u81fa\u3002 \u9019\u500b\u5168\u65b0\u7684 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Webex Contact Center<\/a> \u5e36\u4f86\u4e86\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86\uff0c\u5f59\u96c6\u4e86\u5ba2\u670d\u4eba\u54e1\u6240\u9700\u7684\u6240\u6709\u5de5\u5177\uff0c\u4ee5\u78ba\u4fdd\u6bcf\u500b\u4e92\u52d5\u90fd\u8207\u60a8\u7684\u54c1\u724c\u4e0d\u540c\u3002 \u5728\u6b64\u7db2\u8def\u7814\u8a0e\u6703\u4e2d\uff0c\u60a8\u5c07\u77ad\u89e3\u6211\u5011\u63a1\u7528\u7684\u65b0\u5e73\u81fa\uff0c\u4e26\u5373\u6642\u9ad4\u9a57\u5982\u4f55\u5408\u4f75\u9019\u4e9b\u5143\u7d20\uff0c\u4ee5\u53d6\u5f97\u66f4\u597d\u7684\u4ee3\u7406\u548c\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<blockquote>\n<h3><span><br \/>\n  <a href=\"HTTPs:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><br \/>\n    <strong>\u73fe\u5728\u8a3b\u518a\u4e8e<\/strong>   <\/a> \u6771\u90e8 <strong>\u6642\u9593 2 \u6708 3 \u65e5\u661f\u671f\u4e09\u4e0a\u5348 9 \u9ede\uff08\u6771\u90e8 | \u6642\u9593\uff0912 \u9ede\u9032\u884c\u5373\u6642\u6d41\u7db2\u7d61\u7814\u8a0e\u6703<\/strong><\/span><\/h3>\n<h3><span>LinkedIn\u6216 video.cisco.com <a href=\"HTTPs:\/\/video.cisco.com\/video\/6225322780001\"><\/a>\uff0c\u7136\u5f8c\u96a8\u9700\u4f7f\u7528\u3002<\/span><\/h3>\n<\/blockquote>\n<p><span><br \/>\n  <strong>\u95dc\u65bc\u767c\u8a00\u4eba <\/strong> <\/span>     <strong>  <span>     <a href=\"HTTPs:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot.jpg\">   <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352959\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot-150x150.jpg\" alt=\"\u4e9e\u5947\u7279\u74e6\u591a\u74e6\" width=\"150\" height=\"150\" \/><\/a>       \uff0c <\/span><\/strong>Vp\/GM\uff0cCisco Contact CenterOmar <\/p>\n<p> Tgm\u8a72\u767c\u8a00\u4eba\u662f Cisco Contact Center \u696d\u52d9\u55ae\u4f4d\u7684 VP\/GM\u3002 \u5728\u64d4\u4efb\u6b64\u89d2\u8272\u4e4b\u524d\uff0c\u662f Voicea\uff08\u4e00\u500b\u57fa\u65bc\u8a9e\u97f3\u7684 AI \u52a9\u7406\u5e73\u81fa\uff09\u5171\u540c\u8d0a\u52a9\u8005\u517c\u9996\u5e2d\u57f7\u884c\u5b98\uff0c\u5728 2019 \u5e74 8 \u6708\u88ab Cisco \u6536\u8cfc\u4e4b\u524d\uff0c\u7531\u4ed6\u8ca0\u8cac\u8a72\u5e73\u81fa\u3002 \u5728 Voicea \u4e4b\u524d\uff0c\u4ed6\u4e4b\u524d\u662f\u5efa\u7acb\u5168\u7403\u6700\u5927\u6d88\u8cbb\u8005\u8cc7\u6599\u8d85\u5e02\u548c\u8cc7\u6599\u7ba1\u7406\u5e73\u81fa\u7684 BlueKai \u5275\u59cb\u4eba\u517c\u9996\u5e2d\u57f7\u884c\u5b98\u3002 BlueKai \u4e8e 2014 \u5e74\u88ab Oracle \u6536\u8cfc\uff0c\u800c Oracle \u662f Oracle Data Cloud \u696d\u52d9\u55ae\u4f4d\u7684\u9ad8\u7d1aVP\/GM\u3002 \u5728 Computer Science University \u4e2d\uff0c\u6703\u63d0\u4f9b\u4e00\u500b MS\uff0c\u800c\u4e00\u500b BS \u662f\u4e00\u500b\u4f86\u81ea\u5716\u897f\u862d\u79d1\u6280\u5927\u5b78\u3002<\/p>\n<p>\u00a0<\/p>\n<p><strong><br \/>\n  <span><br \/>\n    <a href=\"HTTPs:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020.jpg\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352960\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020-150x150.jpg\" alt=\"Sheila McGee-Smith \" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>McGee-Smith AnalyticsHeila <\/p>\n<p> McGee-Smith \u7684\u4e3b\u8981\u5206\u6790\u54e1 Sheila McGee-Smith<\/span> <\/strong>\u662f\u4e00\u4f4d\u81f4\u529b\u65bc\u806f\u7d61\u4e2d\u5fc3\u548c\u4f01\u696d\u901a\u8a0a\u5e02\u5834\u7684\u4e3b\u8981\u901a\u8a0a\u884c\u696d\u5206\u6790\u54e1\u548c\u6230\u7565\u9867\u554f\u3002 \u5979\u7684\u5c08\u696d\u5de5\u4f5c\u5305\u62ec\u7de8\u5beb\u806f\u7d61\u4e2d\u5fc3\u3001\u4f01\u696d\u96fb\u8a71\u3001\u8cc7\u6599\u7db2\u8def\u548c\u7121\u7dda\u5e02\u5834\u9818\u57df\u7684\u591a\u5ba2\u6236\u5e02\u5834\u7814\u7a76\u3002 \u5979\u7d93\u5e38\u5728\u884c\u696d\u6703\u8b70\u3001\u4f7f\u7528\u8005\u7fa4\u7d44\u548c\u92b7\u552e\u6703\u8b70\u4e2d\u767c\u8a00\uff0c\u4e5f\u662f\u901a\u8a0a\u5e02\u5834\u65b0\u805e\u548c\u8da8\u52e2\u7684\u50b3\u8a0a\u6a5f\u69cb\u3002<\/p>\n<p>\u00a0<\/p>\n<p><strong>\u9032\u4e00\u6b65Webex Contact Center [\u89e3\u6c7a\u65b9\u6848\u7db2\u9801]<\/strong><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">  \u5168\u65b0\u7684 Webex Contact Center \u70ba\u4e0b\u4e00\u4ee3\u5ba2\u6236\u9ad4\u9a57 [Blog]<\/a><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">  \u5168\u661f\u52a0\u901f\u6253\u4e0b\u57fa\u790e \u2014 \u5c08\u5bb6\u67e5\u770b Contact Center Technology [Blog]<\/a> \u7684\u4e0b\u4e00\u6b65\u5167\u5bb9\uff0c\u5176\u4ee5 Cisco Contact Center  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\">\u4e3b\u7ba1\u9818\u5c0e\u89c0\u9ede\u70ba\u4e00\u8d77\u6d41\u89bd 262% ROI\uff1a<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/riding-along-on-262-roi-forrester-webex-contact-center-tei\"> Forrester Webex Contact Center \u7e3d\u7d93\u6fdf\u5f71\u97ff \uff08TEI\uff09 \u7814\u7a76 [\u5206\u6790\u8005\u7814\u7a76]<\/a>  <a href=\"HTTPs:\/\/engage2demand.cisco.com\/LP=22999?ccid=cc001193&#038;oid=wprco022938\">\u56db\u6b21\u9ad4\u9a57\uff0c\u4e00\u500b\u76ee\u7684\u5730\uff1a \u96f2\u7aef [\u767d\u76ae\u66f8]<\/a>\uff0c\u9019\u662f\u7531 McGee-Smith Analytics\uff08McGee-Smith Analytics  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">\uff09\u8b1b\u8ff0\u7684\u56db\u500b\u5f15\u4eba\u6ce8\u76ee\u7684\u5ba2\u6236\u96f2\u7aef\u79fb\u8f49\u6848\u4f8b\u7684\u767d\u76ae\u66f8Cisco \u88ab\u8b58\u5225\u70ba Ar compelling \u5168\u7403\u667a\u6167\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u8005\uff0c\u9069\u7528\u4e8e Intelligence Contact Centers 2020 [\u5206\u6790\u8005\u7814\u7a76]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u52a0\u5165\u884c\u696d\u5206\u6790\u54e1 Sheila McGee-Smith \u548c Cisco Contact Center VP\/GM \u5728 2 \u6708 3 \u65e5\uff0c\u4ed6\u5011\u8a0e\u8ad6\u672a\u4f86\u806f\u7d61\u4e2d\u5fc3\u5e73\u81fa\u7684\u4e94\u500b\u8981\u9ede\u5143\u7d20\u3002<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[8158],"class_list":["post-385230","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-call-center-zh-hant"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u4f7f\u7528\u5168\u65b0\u7684 Webex Contact Center [WEBINAR] \u8b8a\u66f4\u5ba2\u6236\u9ad4\u9a57 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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