{"id":385297,"date":"2021-01-12T09:00:22","date_gmt":"2021-01-12T17:00:22","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/2021-%e6%a5%ad%e5%8b%99%e8%bd%89%e6%8f%9b%e5%8f%8a%e6%9b%b4%e7%82%ba%e5%85%a8%e9%9d%a2%e7%9a%84%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/"},"modified":"2021-01-12T09:00:22","modified_gmt":"2021-01-12T17:00:22","slug":"2021-%e6%a5%ad%e5%8b%99%e8%bd%89%e6%8f%9b%e5%8f%8a%e6%9b%b4%e7%82%ba%e5%85%a8%e9%9d%a2%e7%9a%84%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/%e6%b7%b7%e5%90%88%e8%be%a6%e5%85%ac\/2021-%e6%a5%ad%e5%8b%99%e8%bd%89%e6%8f%9b%e5%8f%8a%e6%9b%b4%e7%82%ba%e5%85%a8%e9%9d%a2%e7%9a%84%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/","title":{"rendered":"2021: \u696d\u52d9\u8f49\u63db\u53ca\u66f4\u70ba\u5168\u9762\u7684\u5354\u540c\u5408\u4f5c"},"content":{"rendered":"<p><em>\u5efa\u7acb <a href=\"HTTPs:\/\/blogs.cisco.com\/tag\/Create-10X-Better-Experiences-Than-In-Person-Interactions-series\">\u6bd4\u5728\u4eba\u54e1\u4e92\u52d5\u7cfb\u5217\u4e2d\u66f4\u597d\u7684\u9ad4\u9a57 10x<\/a> \u7cfb\u5217\u8457\u91cd\u4e8e\u5373\u6642\u6216\u96a8\u6642\u555f\u7528\u53ca\u589e\u5f37\u5b89\u5168\u7684\u5305\u542b\u9ad4\u9a57\uff0c\u8457\u91cd\u4e8e\u7121\u7e2b\u5354\u4f5c\u548c\u667a\u6167\u578b\u6df7\u5408\u5de5\u4f5c\u9ad4\u9a57<\/em><\/p>\n<h2><span><br \/>\n  <strong>\u555f\u7528\u66f4\u5177\u542b\u6027\u5354\u4f5c\u4e26\u6539\u9032\u696d\u52d9\u7e3e\u6548<\/strong><br \/>\n<\/span><\/h2>\n<p>\u65b0\u7684\u4e00\u5e74\uff0c\u65b0\u7684\u60a8 \u2013 \u9019\u662f\u4e00\u7a2e\u71b1\u9580\u7684\u53e3\u982d\u5efa\u8b70\u3002 \u6211\u81ea\u5df1\u5f9e 2021 \u5e74\u958b\u59cb\uff0c\u5c31\u5177\u6709\u66f4\u65b0\u7684\u7cbe\u529b\u548c\u7a4d\u6975\u7684\u611f\u89ba\uff0c\u4e26\u4e14\u6211\u78ba\u5b9a\u4e0d\u55ae\u7368\u3002 \u5728 2020 \u5e74\uff0c\u6211\u5011\u77ad\u89e3\u5230\u4e86\u5982\u4f55\u9069\u61c9\u74b0\u5883\u53ca\u5176\u5448\u73fe\u7684\u672a\u9810\u671f\u6311\u6230-\u5728\u7dda\u4e0a\u5de5\u4f5c\u53ca\u5b78\u7fd2\uff0c\u4ee5\u865b\u64ec\u65b9\u5f0f\u9023\u7dda\u4e14\u4ee5\u6578\u4f4d\u65b9\u5f0f\u4e92\u52d5\u3002 \u73fe\u5728\uff0c\u6211\u5011\u9032\u884c\u4e86\u76f8\u7576\u91cd\u8981\u7684\u6578\u4f4d\u8f49\u63db\uff0c\u6211\u5011\u6709\u6a5f\u6703\u63a8\u9032\u9019\u7a2e\u524d\u9032\uff0c\u4e26\u52aa\u529b\u8b93\u6211\u5011\u65b0\u7684\u865b\u64ec\u9ad4\u9a57\u66f4\u8c50\u5bcc\u3001\u66f4\u8c50\u5bcc\u3002 \u9019\u662f\u4ec0\u9ebc\uff1f \u5728\u4e00\u500b\u6211\u5011\u9ad4\u9a57\u88ab\u6a5f\u6703\u6539\u8b8a\u7684\u5e74\u4efd\u4e2d\uff0c\u73fe\u5728\u6211\u5011\u6709\u4ec0\u9ebc\u6a5f\u6703\u6839\u64da\u9078\u64c7\u4f86\u589e\u5f37\u5b83\u5011 <em><\/em>\uff1f<\/p>\n<h2><span><br \/>\n  <strong>1\uff09 \u589e\u5f37\u7684\u9060\u7aef\u5de5\u4f5c\u9ad4\u9a57\u5c07\u555f\u7528\u66f4\u591a\u5305\u542b\u5354\u4f5c<\/strong><br \/>\n<\/span><\/h2>\n<p>\u8b93\u4efb\u4f55\u4eba\u77e5\u9053\u9060\u7aef\u5de5\u4f5c\u80fd\u5f85\u5728\u9019\u88e1\uff0c\u9019\u4e00\u9ede\u4e5f\u4e0d\u6703\u8b93\u6211\u5011\u9a5a\u8a1d\u3002 \u4e8b\u5be6\u4e0a\uff0c <a href=\"HTTPs:\/\/go.forrester.com\/blogs\/employee-experience-in-2021\/\">Forrester<\/a> \u9810\u6e2c\u9060\u7aef\u5de5\u4f5c\u7684\u54e1\u5de5\u4eba\u6578\u6700\u7d42\u5c07\u81f3\u5c11\u9054\u5230\u56b4\u91cd\u7b49\u7d1a\u7684 300%\u3002 \u73fe\u5728\uff0c\u6211\u5011\u5df2\u6210\u9577\u70ba\u719f\u6089\u9060\u7aef\u5de5\u4f5c\u7d93\u6b77\uff0c\u662f\u6642\u5019\u7814\u7a76\u4e00\u4e9b\u65b9\u6cd5\uff0c\u7121\u8ad6\u60a8\u5728\u54ea\u88e1\u5de5\u4f5c\uff0c\u90fd\u53ef\u4ee5\u63d0\u9ad8\u9ad4\u9a57\u7684\u6548\u7387\u3001\u6548\u7387\u4e26\u5305\u542b\u60a8\u3002<\/p>\n<p><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/workforce-survey-2020.html\"><\/a> \u5728 Cisco \u53bb\u5e74\u79cb\u5b63\u9032\u884c\u7684\u4e00\u9805\u91dd\u5c0d 1\uff0c500 \u4eba\u7684\u5168\u7403\u5de5\u4f5c\u529b\u554f\u5377\u8abf\u67e5\u4e2d\uff0c98% \u7684\u9060\u7aef\u5de5\u4f5c\u8005\u5831\u544a\u8996\u8a0a\u6703\u8b70\u6642\u7d93\u5e38\u51fa\u73fe\u5931\u6557\u611f\uff0c\u4e26\u8a18\u9304\u97f3\u8a0a\u54c1\u8cea\u5dee\u3001\u7b46\u8a18\u672c\u96fb\u8166\u88fd\u4f5c\u4ee5\u53ca\u80cc\u666f\u5916\u89c0\u9867\u616e\u7b49\u72c0\u6cc1\u3002 \u6211\u77ad\u89e3\u6240\u6709\u9019\u4e9b\u6311\u6230\uff1a \u7576\u60a8\u9867\u616e\u5230\u81ea\u5df1\u88ab\u770b\u5230\u6216\u807d\u5230\u7684\u8072\u97f3\u6709\u591a\u597d\u6642\uff0c\u96e3\u4ee5\u4fdd\u6301\u5c08\u6ce8\u548c\u5c08\u696d\uff01<\/p>\n<p>\u4e0a\u6708\uff0c\u6211\u5011\u62ab\u9732\u4e86\u4e00\u500b\u64f4\u5145\u7684 Webex \u7522\u54c1\u7fa4\u7d44\uff0c\u5305\u62ec\u65b0\u7684 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/webex-desk-camera\/index.html\">Webex \u684c\u9762\u651d\u5f71\u6a5f<\/a>\u3002 \u6b64\u4fbf\u65bc\u4f7f\u7528\u7684\u651d\u5f71\u6a5f\u5177\u6709\u80cc\u666f\u96dc\u97f3\u6d88\u9664\u3001\u4f4e\u5149\u54c1\u8cea\u548c\u5353\u8d8a\u8996\u8996\u54c1\u8cea\u7b49\u529f\u80fd\uff0c\u53ef\u8aac\u660e\u9060\u7aef\u54e1\u5de5\u7121\u8ad6\u5728\u4f55\u8655\u5de5\u4f5c\uff0c\u90fd\u4fdd\u6301\u5c08\u696d\u97f3\u8cea\u3002 \u9019\u500b\u5275\u65b0 Webex \u88dd\u7f6e\u5c07\u81ea\u672c\u6708\u8d77\u767c\u4f48\u3002<\/p>\n<p>[ovp]6214772575001[\/ovp]<\/p>\n<p>\u7dda\u4e0a\u6703\u8b70\u662f\u4e00\u500b\u865b\u64ec\u9ad4\u9a57\u5de5\u5177\uff0c\u9700\u8981\u6539\u9032\u3002 \u73fe\u5728\uff0c\u6211\u82b1\u66f4\u591a\u7684\u6642\u9593\u8207\u540c\u4e8b\u548c\u5718\u968a\u5728\u4e00\u8d77\uff0c\u56e0\u70ba\u76f8\u8f03\u4e8e\u4f60\u5011\u5728\u4e00\u8d77\u6642\uff0c\u6211\u5011\u76f8\u8f03\u4e8e\u9060\u5728\u4e00\u8d77\uff0c\u56e0\u6b64\u6211\u6709\u6642\u767c\u73fe\u5728\u78ba\u4fdd\u865b\u64ec\u6703\u8b70\u7684\u50f9\u503c\u548c\u751f\u7522\u529b\u65b9\u9762\u662f\u4e00\u9805\u6311\u6230\u3002 \u4f5c\u70ba\u6703\u8b70\u4e3b\u6301\u4eba\uff0c\u5728\u6703\u8b70\u5ba4\u7dda\u4e0a\u6642\uff0c\u6211\u96e3\u4ee5\u300c\u95b1\u8b80\u6703\u8b70\u5ba4\u300d\u4e26\u8a55\u4f30\u4ed6\u5011\u7684\u53cd\u61c9\u3002 \u4f5c\u70ba\u6703\u8b70\u53c3\u8207\u8005\uff0c\u6709\u6642\u5728\u865b\u64ec\u8ad6\u58c7\u4e2d\u767c\u8a00\u548c\u5206\u4eab\u60f3\u6cd5\u53ef\u80fd\u8f03\u56f0\u96e3\u6216\u56f0\u96e3\u3002 \u5982\u679c\u6211\u5011\u5c07\u7e7c\u7e8c\u4ee5\u865b\u64ec\u65b9\u5f0f\u958b\u6703\u548c\u5354\u4f5c\uff0c\u6211\u5011\u5fc5\u9808\u4f7f\u9019\u4e9b\u6578\u4f4d\u9ad4\u9a57\u8b8a\u5f97\u66f4\u597d\u3002 \u9019\u8868\u793a\u70ba\u53c3\u8207\u8005\u63d0\u4f9b\u4e86\u8f15\u9b06\u53c3\u8207\u6703\u8b70\u7684\u6a5f\u6703\uff0c\u4e26\u70ba\u6703\u8b70\u4e3b\u6301\u4eba\u63d0\u4f9b\u610f\u898b\u56de\u994b\u5de5\u5177\uff0c\u8b93\u4ed6\u5011\u77e5\u9053\u5176\u662f\u5426\u6709\u6548\u3002<\/p>\n<p>\u6211\u5011\u5c07\u70ba Webex \u6703\u8b70\u5e36\u4f86 AI \u652f\u63f4\u7684\u8072\u97f3\u8b58\u5225\uff0c\u4ee5\u78ba\u4fdd\u6bcf\u500b\u4eba\u90fd\u80fd\u64c1\u6709\u8072\u97f3\u3002 \u7b46\u52e2\u529f\u80fd\u6703\u6717\u8b80\u81ea\u7136\u8eab\u9ad4\u8a9e\u8a00\u4e26\u5141\u8a31\u53c3\u8207\u8005\u8868\u9054\u81ea\u5df1\u4e26\u7d66\u4e88\u610f\u898b\u56de\u994b\uff08\u8b6c\u5982\uff0c\u7528\u5927\u6307\u3001\u9f13\u638c\u6216\u8209\u624b\u8868\u793a\uff0c\u7121\u9700\u8aaa\u8a71\uff09\u3002 \u672c\u6708\u63d0\u4f9b Webex \u6d3b\u52d5\u4f7f\u6240\u6709\u6703\u8b70\u53c3\u8207\u8005\u80fd\u5920\u6e05\u6670\u3001\u5373\u6642\u5730\u5206\u4eab\u5176\u975e\u53e3\u8ff0\u7684\u610f\u898b\u56de\u994b\u3002 \u7576\u7136\uff0c\u6211\u5011\u5c07\u5141\u8a31\u7ba1\u7406\u54e1\u63a7\u5236\u7b46\u52e2\u4f7f\u7528\uff0c\u4ee5\u5c0a\u91cd\u5730\u5340\u6587\u5316\u3002 \u9032\u4e00\u6b65\u77ad\u89e3\u5982\u4f55\u8a2d\u8a08\u672a\u4f86\u5de5\u4f5c\u7684\u65b9\u6cd5\uff0c\u4f7f\u7528 AI \u9a45\u52d5\u7684\u7b46\u52e2\u548c\u624b\u90e8\u52d5\u4f5c\u4f86\u5efa\u7acb\u66f4\u5177\u5438\u5f15\u529b\u548c\u542b\u610f\u7684\u865b\u64ec\u6703\u8b70\u9ad4\u9a57\uff1a<\/p>\n<p>[ovp]6222185660001[\/ovp]<\/p>\n<p>\u5982\u679c\u60a8\u611f\u5230\u5e0c\u671b\u4f7f\u865b\u64ec\u6703\u8b70\u66f4\u5177\u5438\u5f15\u529b\u548c\u66f4\u5177\u52d5\u4f5c\u6027\uff0c\u4e26\u4e14\u60a8\u5c1a\u672a\u719f\u6089\u6ed1\u52d5\u6280\u8853\uff0c\u90a3\u9ebc\u73fe\u5728\u662f\u67e5\u770b\u5b83\u7684\u6642\u9593\u3002 \u6211\u5011\u6700\u8fd1\u5ba3\u4f48 <a href=\"HTTPs:\/\/blogs.cisco.com\/news\/346777\">\u8981\u53d6\u5f97\u6ed1\u52d5<\/a> \u529f\u80fd\u7684\u610f\u5716\u9032\u4e00\u6b65\u5be6\u73fe\u6211\u5011\u5efa\u7acb Webex \u9ad4\u9a57\u7684\u9060\u666f\uff0c\u8a72\u9ad4\u9a57\u6bd4\u500b\u4eba\u4e92\u52d5\u8981\u9577 10 \u500d\u3002 \u900f\u904e\u4f7f\u7528 Slido \u7684\u4e00\u6d41\u53c3\u8207\u5ea6\u5e73\u81fa\uff0c\u6703\u8b70\u4e3b\u6301\u4eba\u53ef\u4ee5\u4f7f\u7528\u52d5\u614b\u6c11\u610f\u8abf\u67e5\u548c\u554f\u5377\u8abf\u67e5\u3001\u5c0f\u6e2c\u9a57\u548c \u554f\u8207\u7b54 \u4f86\u5728\u4efb\u4f55\u6d3b\u52d5\u524d\u3001\u6d3b\u52d5\u4e2d\u548c\u4e4b\u5f8c\u6536\u96c6\u5373\u6642\u610f\u898b\u56de\u994b\uff0c\u4f7f\u6703\u8b70\u4e92\u52d5\u66f4\u6709\u610f\u7fa9\u3002<\/p>\n<p><iframe loading=\"lazy\" title=\"Cisco announces intent to acquire Slido\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/BYkN6WZUViU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><span><br \/>\n  <strong>2\uff09 \u5b89\u5168\u8fd4\u56de\u5de5\u4f5c\uff0c\u7531\u8cc7\u6599\u578b\u6df1\u5165\u898b\u89e3\u555f\u7528 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728 Cisco \u5168\u7403\u54e1\u5de5\u8abf\u67e5\uff08Cisco <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/workforce-survey-2020.html\">Global Workforce Survey<\/a>\uff09\u4e2d\uff0c97% \u7684\u4eba\u8868\u793a\u4ed6\u5011\u5e0c\u671b\u9032\u884c\u8b8a\u66f4\uff0c\u8b93\u5de5\u4f5c\u74b0\u5883\u66f4\u5b89\u5168\uff0c\u4e26\u4e14\u8868\u793a\u64d4\u5fc3\u63a5\u89f8\u5171\u7528\u8fa6\u516c\u5ba4\u88dd\u7f6e\u3001\u77e5\u9053\u6700\u5f8c\u4e00\u6b21\u6e05\u6f54\u6703\u8b70\u5ba4\u6642\u9593\uff0c\u4ee5\u53ca\u5354\u4f5c\u5ba4\u662f\u5426\u8d85\u904e\u793e\u4ea4\u5bb9\u91cf\u3002 \u96d6\u7136 2020 \u5e74\u5927\u591a\u6578\u4f01\u696d\u90fd\u82b1\u8cbb\u5728\u555f\u7528\u9060\u7aef\u5de5\u4f5c\u4e0a\uff0c\u4f46\u4ed6\u5011\u73fe\u5728\u4e5f\u9047\u5230\u4e86\u78ba\u4fdd\u8fd4\u56de\u8005\u5b89\u5168\u8fa6\u516c\u74b0\u5883\u9700\u6c42\u7684\u554f\u984c\u3002<\/p>\n<p>\u6709\u4e86\u6578\u4f4d\u6a19\u724c\u3001\u7121\u89f8\u63a7\u5f0f\u6703\u8b70\u9ad4\u9a57\u4ee5\u53ca AI \u652f\u63f4\u7684\u6703\u8b70\u5bb9\u91cf\u76e3\u63a7\u7b49\u529f\u80fd\uff0cWebex \u6280\u8853\u5c31\u53ef\u4ee5\u9010\u6b65\u5c07\u6578\u4f4d\u8f49\u63db\u5f15\u5165\u5de5\u4f5c\u5834\u6240\uff0c\u63d0\u4f9b\u8b93\u5b89\u5168\u8fd4\u56de\u5be6\u5883\u6240\u9700\u7684\u667a\u6167\u8cc7\u6599\u548c\u88dd\u7f6e\u3002<\/p>\n<h2><span><br \/>\n  <strong>3\uff09 \u63d0\u9ad8\u4e00\u7dda\u54e1\u5de5\u7684\u80fd\u529b <\/strong><br \/>\n<\/span><\/h2>\n<p>\u5f9e\u8a31\u591a\u65b9\u9762\u8aaa\uff0c2020 \u5e74\u662f\u4e00\u7dda\u54e1\u5de5\u90a3\u4e00\u5e74\u3002 \u6211\u5f9e\u672a\u5c0d\u5728\u91ab\u7642\u3001\u88fd\u9020\u3001\u51fa\u53e3\u3001\u80fd\u6e90\u7b49\u884c\u696d\u5de5\u4f5c\u4e4b\u9019\u4e9b\u884c\u696d\u7684\u4eba\u63d0\u4f9b\u5982\u6b64\u591a\u7684\u6295\u5165\uff0c\u4f86\u4fdd\u6301\u6211\u5011\u7684\u5b89\u5168\u4e26\u6eff\u8db3\u6211\u5011\u7684\u57fa\u672c\u9700\u6c42\u3002<\/p>\n<p>\u601d\u8003\u5229\u7528\u6280\u8853\u5c07\u5fc5\u8981\u54e1\u5de5\uff08\u4f8b\u5982\uff0c\u5728\u9060\u7aef\u5de5\u4f5c\u7684\u54e1\u5de5\uff09\u8207\u5de5\u4f5c\u7684\u95dc\u9375\u8cc7\u8a0a\u548c\u8cc7\u6e90\u76f8\u9023\u63a5\uff0c\u4f46\u56de\u5230\u8fa6\u516c\u5ba4\u6216\u5176\u4ed6\u9060\u7aef\u4f4d\u7f6e\uff0c\u5f9e\u800c\u6539\u9032\u5b89\u5168\u6027\u3001\u751f\u7522\u529b\u548c\u89e3\u6c7a\u554f\u984c\u7684\u6a5f\u6703\u3002 \u9019\u662f\u5354\u4f5c\u7684\u975e\u5e38\u5b9a\u7fa9\u3002 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/webex-teams\/webex-teams-integrations\/expert-on-demand.html\">Webex <\/a>\u96a8\u9700\u5c08\u5bb6\u900f\u904e\u8a9e\u97f3\u555f\u52d5\u7684\u8033\u6a5f\u63d0\u4f9b\u514d\u6301\u652f\u63f4\u9ad4\u9a57\uff0c\u8b93\u4e00\u7dda\u54e1\u5de5\u80fd\u5920\u900f\u904e\u6240\u9700\u7684 \u4e3b\u984c\u5c08\u5bb6 \u767c\u8d77\u8996\u8996\u901a\u8a71\uff0c\u7136\u5f8c\u5229\u7528\u88dd\u7f6e\u9ad8\u89e3\u6790\u5ea6\u651d\u5f71\u6a5f\u5373\u6642\u5171\u7528\u5176\u8996\u9ede\u3002 \u5141\u8a31\u73fe\u5834\u5de5\u4f5c\u8005\u548c\u8fa6\u516c\u5ba4\u77e5\u8b58\u5de5\u4f5c\u8005\u5728\u5718\u968a\u4e2d\u5354\u4f5c\u5be6\u6642\u6e1b\u5c11\u505c\u6a5f\u3001\u6e1b\u5c11\u5dee\u65c5\uff0c\u4e26\u8b93\u4e00\u7dda\u54e1\u5de5\u7b2c\u4e00\u6b21\u6210\u529f\u89e3\u6c7a\u554f\u984c\u3002<\/p>\n<p><a href=\"HTTPs:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Empowering-the-Frontline-Worker.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-350702 size-full aligncenter\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Empowering-the-Frontline-Worker.jpg\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Empowering-the-Frontline-Worker-300x205.jpg 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Empowering-the-Frontline-Worker.jpg 650w\" alt=\"\u63d0\u9ad8\u4e00\u7dda\u54e1\u5de5\u7684\u80fd\u529b\" width=\"650\" height=\"444\" \/><br \/>\n<\/a><\/p>\n<p>2021 \u5e74\u5c07\u5e36\u4f86\u66f4\u591a\u6a5f\u6703\uff0c\u589e\u5f37\u4e00\u7dda\u5de5\u4f5c\u8005\u7684\u80fd\u529b\u4e26\u8207\u4ed6\u5011\u806f\u7e6b\uff0c\u4ee5\u5be6\u73fe\u66f4\u70ba\u5168\u9762\u7684\u5354\u4f5c\u3002<\/p>\n<h2><span><br \/>\n  <strong>4\uff09 \u8a2d\u5b9a\u7db2\u8def\u5b89\u5168\u6027\u7684\u512a\u5148\u9806\u5e8f<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5411\u9060\u7aef\u5de5\u4f5c\u8f49\u79fb\u5df2\u5efa\u7acb\u5206\u6563\u5f0f\u54e1\u5de5\uff0c\u4e26\u5927\u5e45\u64f4\u5c55\u4e86\u5de5\u4f5c\u5834\u6240\u5468\u908a\u3002 \u73fe\u5728\uff0c\u4f01\u696d\u5177\u6709\u7684\u4f4d\u7f6e\u8207\u5176\u54e1\u5de5\u6578\u4e00\u6a23\u591a\uff0c\u800c\u4e0d\u662f\u5177\u6709\u4e00\u500b\u6216\u591a\u500b\u5de5\u4f5c\u4f4d\u7f6e\uff1a \u9019\u53ef\u4ee5\u662f\u4e00\u500b\u4ea4\u932f\u7684\uff08\u548c\u4ee4\u4eba\u76ee\u4e0d\u53ca\u53ca\u7684\uff09\u6578\u4f4d\u3002 \u96a8\u8457\u6709\u610f\u548c\u7121\u610f\u7684\u7db2\u8def\u5165\u4fb5\u7684\u589e\u52a0\uff0c\u73fe\u5728\u7d44\u7e54\u9700\u8981\u589e\u5f37\u5b89\u5168\u6027\u548c\u8cc7\u6599\u79c1\u5bc6\u6027\u7ba1\u7406\uff0c\u4ee5\u78ba\u4fdd\u4ed6\u5011\u7684\u4f7f\u7528\u8005\u548c\u5167\u5bb9\u5b89\u5168\u3002<\/p>\n<p>\u5b89\u5168\u6027\u548c\u96b1\u79c1\u6b0a\u662f Cisco DNA \u7684\u4e00\u90e8\u5206;Webex \u6280\u8853\u548c\u88dd\u7f6e\u662f\u8a2d\u8a08\u5b89\u5168\u7684\uff0c\u800c\u4e0d\u662f\u7d93\u904e\u4e4b\u5f8c\u8a2d\u8a08\u3002 \u4ee5\u884c\u696d\u9818\u5148\u7684\u5b89\u5168\u6027\u5c08\u696d\u77e5\u8b58\u4f5c\u70ba\u6211\u5011\u7684\u9aa8\u5e79\uff0c\u6211\u5011\u6b63\u5728\u6e96\u5099\u652f\u63f4\u6211\u5011\u7684\u5ba2\u6236\u8b58\u5225\u5176\u5b89\u5168\u6027\u7ba1\u7406\u7684\u4efb\u4f55\u5dee\u7570\u4e26\u555f\u7528\u5fc5\u8981\u7684\u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<p>Cisco \u7684 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/security\/security-outcomes-study.html\">2021<\/a> \u5b89\u5168\u6027\u7d50\u679c\u7814\u7a76\u662f\u70ba\u4e86\u8aac\u660e\u7d44\u7e54\u5c0d\u5b89\u5168\u6027\u505a\u6cd5\u9032\u884c\u512a\u5148\u9806\u5e8f\u5283\u5206\u548c\u5982\u4f55\u6295\u8cc7\u3002 \u6b64\u7814\u7a76\u5f9e\u7ba1\u7406\u8207\u958b\u652f\u5230\u7b56\u7565\u8207\u71df\u904b\uff0c\u5f9e\u7ba1\u7406\u8207\u958b\u652f\u5230\u7b56\u7565\u8207\u71df\u904b\uff0c\u90fd\u8abf\u67e5\u4e86\u5168\u7403\u7d44\u7e54\u7684\u5b89\u5168\u6027\u5be6\u52d9\uff0c\u4e26\u67e5\u770b\u696d\u52d9\u555f\u7528\u3001\u98a8\u96aa\u7ba1\u7406\u53ca\u904b\u4f5c\u6548\u7387\u65b9\u9762\u7684\u6539\u9032\u6210\u679c\u3002<\/p>\n<p>\u4f7f\u7528\u8005\u8b66\u793a\uff1a \u60a8\u7684\u7d44\u7e54\u53ef\u80fd\u4f7f\u7528\u6b64\u5340\u57df\u4e2d\u7684\u4e00\u4e9b\u589e\u5f37\u3002 \u70ba\u652f\u63f4\u5176\u4ed6\u4f5c\u696d\u8003\u616e\u800c\u5c07\u5b89\u5168\u6027\u505a\u6cd5\u8b8a\u5f97\u4e0d\u5e73\u5e38\u6216\u4e0d\u653e\u904e\u8f15\u9b06\u3002 \u4f46\u662f\uff0c\u5b89\u5168\u6027\u662f\u63d0\u9ad8\u9060\u7aef\u5de5\u4f5c\u80fd\u529b\u6216\u78ba\u4fdd\u5b89\u5168\u8fd4\u56de\u8fa6\u516c\u5ba4\u7684\u4e00\u500b\u975e\u5e38\u5be6\u969b\u3001\u975e\u5e38\u91cd\u8981\u7684\u5143\u4ef6\u3002 \u5b89\u5168\u6027\u6210\u529f\u59cb\u4e8e\u627f\u8afe\u4e3b\u52d5\u91cd\u65b0\u66f4\u65b0\u60a8\u7684\u5b89\u5168\u6280\u8853\u4e26\u78ba\u4fdd\u5b83\u5011\u6709\u6548\u6574\u5408\u548c\u5354\u4f5c\u3002 \u9019\u662f\u4e00\u500b\u60a8\u4e0d\u5e0c\u671b\u8b93\u505a\u6cd5\u904e\u6642\u7684\u5730\u65b9\uff0c\u4e5f\u4e0d\u5e0c\u671b\u4f9d\u8cf4\u55ae\u4e00\u7684\u55ae\u4e00\u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<h2><span><br \/>\n  <strong>5\uff09 \u7e7c\u7e8c\u6295\u8cc7\u5c0d\u667a\u6167\u667a\u6167 \uff08AI\uff09<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5982\u679c\u4e0d\u63d0\u53ca\u667a\u6167\u578b\u6578\u4f4d\uff0c\u9019\u500b\u6642\u671f\u7684\u6578\u4f4d\u8f49\u63db\u5c07\u7121\u6cd5\u5b8c\u6210\uff0c\u4e0d\u662f\u55ce\uff1f 2021 <em><\/em> \u5e74\u53ef\u80fd\u4e0d\u662f\u6a5f\u5668\u4eba\u63a5\u7ba1\u5168\u7403\u7684\u5e74\u4efd\uff0c\u4f46\u6211\u5011\u53ef\u80fd\u6703\u770b\u5230 AI \u6b63\u5728\u652f\u63f4\u66f4\u591a\u696d\u52d9\u6d41\u7a0b\u548c\u529f\u80fd\u3002<\/p>\n<p><a href=\"HTTPs:\/\/www.mckinsey.com\/featured-insights\/future-of-work\/what-800-executives-envision-for-the-postpandemic-workforce\">\u6839\u64da McKinsey Global Institute<\/a> \u7684\u4e00\u9805\u554f\u5377\u8abf\u67e5\uff0c\u81ea COVID-19 \u958b\u59cb\u4ee5\u4f86\uff0c85% \u7684\u4e3b\u7ba1\u8868\u793a\u5176\u4f01\u696d\u5df2\u5e0c\u671b\u63a1\u7528\u4ee5\u6578\u4f4d\u65b9\u5f0f\u5be6\u73fe\u54e1\u5de5\u4e92\u52d5\u548c\u5354\u4f5c\u7684\u6280\u8853\u3002 \u4e26\u4e14\u5927\u7d04 50% \u7684\u4eba\u5831\u544a\u900f\u904e\u884c\u52d5\u61c9\u7528\u7a0b\u5f0f\u6216\u804a\u5929\u6a5f\u5668\u4eba\u7b49\u65b9\u5f0f\u63d0\u9ad8\u5ba2\u6236\u901a\u9053\u7684\u4f4d\u6578\u3002 \u70ba\u4e86\u5728\u5927\u898f\u6a21\u751f\u7522\u671f\u9593\u4fdd\u6301\u4f01\u696d\u904b\u71df\uff0c\u53ef\u80fd\u70ba\u4e86\u8aac\u660e\u7d44\u7e54\u66f4\u52a0\u9ad8\u6548\u800c\u4e0d\u5f97\u4e0d\u63a1\u7528\u6280\u8853\u3002<\/p>\n<p>AI \u7d93\u9a57\u8b49\u5177\u6709\u7279\u5225\u597d\u8655\u7684\u4e00\u9762\u662f\u652f\u63f4\u50b3\u905e\u7a4d\u6975\u7684\u5ba2\u6236\u4e92\u52d5\u3002 \u5982\u4eca\u5ba2\u6236\u9ad4\u9a57\u7684\u6210\u529f\u9ad4\u9a57\u662f\u5feb\u901f\u3001\u7c21\u55ae\u548c\u6eff\u610f\u7684\u7d44\u5408\uff0c\u4e26\u975e\u7e3d\u662f\u80fd\u900f\u904e\u5373\u6642\u4ee3\u7406\u63d0\u4f9b\u3002 \u8a31\u591a\u4f01\u696d\u6c92\u6709\u8db3\u5920\u7684\u4eba\u54e1\u4f86\u8655\u7406\u5ba2\u6236\u67e5\u8a62\u7684\u6578\u91cf\uff0c\u6216\u5728\u5373\u6642\u4ee3\u7406\u53ef\u7528\u6642\u63d0\u4f9b\u6709\u9650\u7684\u6642\u9593\u3002 \u4e26\u4e14\u6211\u5011\u90fd\u77ad\u89e3\u5f9e\u4ee3\u7406\u50b3\u905e\u7d66\u4ee3\u7406\u7684\u5931\u6557\u611f\uff0c\u4e26\u4e14\u6bcf\u6b21\u5fc5\u9808\u91cd\u8907\u554f\u984c\u6216\u554f\u984c\u3002<\/p>\n<p><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u65b0\u7684 Webex Contact Center<\/a> \u63a1\u7528\u8a9e\u97f3\u548c\u804a\u5929\u6a5f\u5668\u4eba\u4f5c\u70ba\u7b2c\u4e00\u7dda\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u5168\u5929\u5019\u7684\u5b58\u53d6\u548c\u652f\u63f4\u3002 AI \u652f\u63f4\u865b\u64ec\u5ba2\u670d\u5feb\u901f\u7ba1\u7406\u4f8b\u884c\u554f\u984c\uff0c\u50c5\u8b93\u5373\u6642\u4ee3\u7406\u80fd\u5920\u89e3\u6c7a\u66f4\u8907\u96dc\u7684\u554f\u984c\u3002 \u7576\u5ba2\u6236\u8def\u7531\u81f3\u771f\u4eba\u6642\uff0c\u7121\u7e2b\u5efa\u7acb\u9023\u63a5\uff0c\u627f\u8f09\u5176 IVR \u4e92\u52d5\u7684\u6240\u6709\u5167\u5bb9\uff0c\u4e26\u5141\u8a31\u5373\u6642\u4ee3\u7406\u76f4\u63a5\u5728\u4ea4\u8ac7\u96e2\u958b\u7684\u5730\u65b9\u7e7c\u7e8c\u4ea4\u8ac7\u3002 \u901f\u5ea6\u3001\u7c21\u55ae\u3001\u6eff\u610f\u3002<\/p>\n<p>AI \u5728\u7d44\u7e54\u5167\u90e8\u4e5f\u53ef\u4ee5\u767c\u63ee\u91cd\u8981\u7684\u652f\u63f4\u89d2\u8272\u3002 \u5b8c\u5168\u6574\u5408\u7684\u667a\u6167 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-meetings\/transcription.html\"> <\/a>\u578bWebex Assistant\u6280\u5de7\u7ba1\u7406\u5c0f\u4efb\u52d9\uff0c\u4f7f\u4efb\u4f55\u6703\u8b70\u90fd\u66f4\u52a0\u9ad8\u6548\u548c\u9ad8\u6548\u3002 \u5373\u6642\u96b1\u85cf\u5f0f\u5b57\u5e55\u8f38\u5165\u4f7f\u53c3\u8207\u8005\u80fd\u66f4\u8f15\u9b06\u5730\u8ddf\u9032\uff0c\u800c\u7b46\u8a18\u8a18\u9304\u8207\u8a73\u7d30\u8a18\u9304\u7b49\u5de5\u4f5c\u81ea\u52d5\u5316\u5247\u8b93\u4ed6\u5011\u53ef\u4ee5\u96a8\u610f\u95dc\u6ce8\u624b\u908a\u7684\u8a0e\u8ad6\u3002<\/p>\n<p><a href=\"HTTPs:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/WXA.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-350706\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/WXA-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/WXA-300x169.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/WXA-768x432.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/WXA-1024x576.png 1024w\" alt=\"Webex Assistant\" width=\"640\" height=\"360\" \/><br \/>\n<\/a><\/p>\n<p>\u7121\u8ad6\u60a8\u662f\u5426\u63a5\u53d7\u300c\u65b0\u7684\u4e00\u5e74\uff0c\u65b0\u7684\u60a8\u300d\u7406\u5ff5\uff0c\u6211\u5011\u90fd\u6709\u6a5f\u6703\u7cbe\u7c21\u3001\u91cd\u65b0\u66f4\u65b0\u548c\u589e\u5f37\u6578\u4f4d\u9ad4\u9a57\u3002 \u77ad\u89e3 Webex \u5982\u4f55\u70ba\u9060\u7aef\u5de5\u4f5c\u63d0\u4f9b\u80fd\u529b\u3001\u555f\u7528\u667a\u6167\u578b\u6df7\u5408\u5de5\u4f5c\u3001\u5f37\u5316\u60a8\u7684\u7db2\u8def\u5b89\u5168\u6027\uff0c\u4ee5\u53ca\u63d0\u4f9b\u66f4\u70ba\u5168\u9762\u7684\u5354\u4f5c\u4f86\u64f4\u5927\u60a8\u7684\u696d\u52d9\uff1a<\/p>\n<p><iframe loading=\"lazy\" title=\"We see an inclusive future\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/jm_yDWtaIP4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<blockquote>\n<h3><span><br \/>\n  <strong><br \/>\n    <a href=\"HTTPs:\/\/www.webex.com\/unified-homepage-081220201.html\">\u6df1\u5165\u77ad\u89e3\u6bd4\u500b\u4eba\u4e92\u52d5\u66f4\u597d\u7684 10 \u500d\u9ad4\u9a57<\/a><br \/>\n  <\/strong><br \/>\n<\/span><\/h3>\n<\/blockquote>\n<p><strong>\u9032<\/strong>  <a href=\"https:\/\/blog.webex.com\/video-conferencing\/whats-new-in-webex-january-2021\/\">\u4e00\u6b65\u77ad\u89e3 Webex \u4e2d\u7684\u65b0\u529f\u80fd\uff1a 2021 \u5e74 1<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/whats-so-new-about-the-all-new-webex\">\u6708 \u6240\u6709\u65b0 Webex \u7684\u65b0\u529f\u80fd<\/a><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/enabling-smart-hybrid-work-experiences-for-everyone-anywhere\">\u555f\u7528\u667a\u6167\u578b\u6df7\u5408\u5de5\u4f5c\u9ad4\u9a57 \u2014 \u91dd\u5c0d\u6bcf\u500b\u4eba\uff0cAnywhereLink<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/tag\/javed-monthly-blog\">\u81f3\u6240\u6709 Javed \u7684\u6bcf\u6708\u66f4\u65b0\u90e8\u843d\u683c<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4eca\u5e74\u7684\u5de5\u4f5c\u662f\u8b93\u65b0\u7684\u865b\u64ec\u9ad4\u9a57\u66f4\u8c50\u5bcc\u3001\u66f4\u8c50\u5bcc\uff01 <\/p>\n","protected":false},"author":308,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1574],"tags":[4551,8306,4755,8271],"class_list":["post-385297","post","type-post","status-publish","format-standard","hentry","category-8011","category-1574","tag-audience-engagement","tag-webex-assistant-zh-hant","tag-4755","tag-8271"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2021: \u696d\u52d9\u8f49\u63db\u53ca\u66f4\u70ba\u5168\u9762\u7684\u5354\u540c\u5408\u4f5c | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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