{"id":386664,"date":"2020-11-17T08:41:08","date_gmt":"2020-11-17T16:41:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e6%af%8f%e6%9c%88%e6%9b%b4%e6%96%b0%ef%bc%9a-%e6%94%b9%e9%80%b2%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e7%a7%98%e8%a8%a3%e9%9a%b1%e8%97%8f%e5%9c%a8%e7%b6%b2%e7%ab%99%e4%b8%ad\/"},"modified":"2020-11-17T08:41:08","modified_gmt":"2020-11-17T16:41:08","slug":"%e6%af%8f%e6%9c%88%e6%9b%b4%e6%96%b0%ef%bc%9a-%e6%94%b9%e9%80%b2%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e7%a7%98%e8%a8%a3%e9%9a%b1%e8%97%8f%e5%9c%a8%e7%b6%b2%e7%ab%99%e4%b8%ad","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e6%af%8f%e6%9c%88%e6%9b%b4%e6%96%b0%ef%bc%9a-%e6%94%b9%e9%80%b2%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e7%a7%98%e8%a8%a3%e9%9a%b1%e8%97%8f%e5%9c%a8%e7%b6%b2%e7%ab%99%e4%b8%ad\/","title":{"rendered":"\u6bcf\u6708\u66f4\u65b0\uff1a \u6539\u9032\u5ba2\u6236\u9ad4\u9a57\u7684\u79d8\u8a23\u96b1\u85cf\u5728\u7db2\u7ad9\u4e2d"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u6578\u4f4d\u548c\u5ba2\u6236\u671f\u671b\u7684\u63d0\u5347<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6839\u64da McKinsey &#038; Company \u9032\u884c\u7684\u5168\u7403\u554f\u5377\u8abf\u67e5\uff0c62% \u7684\u7d44\u7e54\u9047\u5230\u5176\u5ba2\u6236\u5c0d\u7dda\u4e0a\u8cfc\u8cb7\u548c\u670d\u52d9\u7684\u9700\u6c42\u589e\u52a0\u7684\u554f\u984c\uff0c53% \u8a8d\u70ba\u5c07\u4f86\u6703\u7e7c\u7e8c\u9019\u7a2e\u8da8\u52e2\u3002 \u00a0\u9280\u884c\u884c\u696d\u662f\u6578\u4f4d\u548c\u5168\u901a\u9053\u670d\u52d9\u88ab\u666e\u904d\u63a1\u7528\u7684\u4e00\u500b\u7bc4\u4f8b\u3002 \u622a\u81f3 2020 \u5e74 7 \u6708\uff0c\u7f8e\u570b\u5404\u9280\u884c\u806f\u7d61\u4e2d\u5fc3\u4f7f\u7528\u7387\u8f03 2019 \u5e74 12 \u6708\u589e\u9577\u5927\u7d04 6%\uff0c\u800c\u884c\u52d5\u7248\u4f7f\u7528\u7387\u5247\u589e\u9577\u5927\u7d04 8%\u3002<\/p>\n<p>\u96a8\u8457\u516c\u4f11\u65e5\u7684\u81e8\u8fd1\uff0c\u6578\u4f4d\u548c\u5168\u901a\u9053\u5c07\u8b8a\u5f97\u66f4\u52a0\u591a\uff0c\u4e16\u754c\u5404\u5730\u7684\u6d88\u8cbb\u8005\u5c07\u628a\u4ed6\u5011\u7684\u5047\u65e5\u8cfc\u7269\u8f49\u79fb\u5230\u7dda\u4e0a\u3002 \u9019\u5c07\u9806\u5229\u5f15\u5c0e\u66f4\u591a\u6d41\u91cf\u5230\u60a8\u7684 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u8a71\u52d9\u4e2d\u5fc3<\/a>\u3002 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u56e0\u6b64\uff0c\u8a31\u591a\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u8005\u6b63\u5728\u5c0b\u627e\u4f7f\u7528\u63d0\u4f9b Intelligence<\/a>\u652f\u63f4\u7684\u529f\u80fd\uff08\u4f8b\u5982\u81ea\u52a9\u5f0f\u8a9e\u97f3\u548c\u804a\u5929\u6a5f\u5668\u4eba\uff09\u4ee5\u53ca\u5167\u5bb9\u9a45\u52d5\u3001\u5373\u6642\u7db2\u7ad9\u6514\u622a\u529f\u80fd\uff0c\u9ad8\u6548\u8655\u7406\u8a72\u6d41\u91cf\u7684\u65b9\u5f0f\u3002<\/p>\n<p>\u6d88\u8cbb\u8005\u7684\u9810\u671f\u4e5f\u5728\u589e\u9577\u3002 \u4ed6\u5011\u671f\u5f85\u7c21\u55ae\u3001\u4fbf\u6377\u3001\u5feb\u901f\u7684\u6578\u4f4d\u4e92\u52d5\uff0c\u5176\u5167\u5bb9\u662f\u5c08\u70ba\u4ed6\u5011\u7684\u8208\u8da3\u548c\u500b\u4eba\u9700\u6c42\u91cf\u8eab\u8a02\u5236\u7684\u3002 \u9019\u7d66\u4f01\u696d\u5e36\u4f86\u6539\u5584\u9019\u4e9b\u9ad4\u9a57\u4ee5\u63d0\u5347\u6eff\u610f\u5ea6\u4e26\u6e1b\u5c11\u54e1\u5de5\u6d41\u5931\u7684\u58d3\u529b\u3002<\/p>\n<p>\u4f46\u662f\uff0c\u5982\u679c\u60a8\u5728\u5ba2\u6236\u5230\u9054\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u4e4b\u524d\u53ef\u4ee5\u66f4\u6574\u9ad4\u5730\u77ad\u89e3\u4ed6\u5011\u7684\u9ad4\u9a57\uff0c\u90a3\u5982\u4f55\uff1f \u5982\u679c\u60a8\u78ba\u5be6\u53ef\u4ee5\u77ad\u89e3\u5ba2\u6236\u53ef\u80fd\u9047\u5230\u7684\u554f\u984c\uff0c\u4e26\u5229\u7528\u8a72\u8cc7\u8a0a\u4f86\u5efa\u7acb\u500b\u4eba\u5316\u3001\u6b63\u9762\u7684\u9ad4\u9a57\uff0c\u4e26\u5728\u672a\u4f86\u70ba\u5ba2\u6236\u9806\u5229\u89e3\u6c7a\u5ba2\u6236\u7684\u554f\u984c\uff0c\u90a3\u6211\u8a72\u600e\u9ebc\u505a\uff1f<\/p>\n<h2><span><br \/>\n  <strong>\u65b0\u529f\u80fd<\/strong><br \/>\n<\/span><\/h2>\n<p>\u56e0\u6b64\uff0c\u6211 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\u5341\u5206\u6fc0\u52d5\u5730\u544a\u8a34\u60a8\u6211\u5011\u91dd\u5c0d Webex Experience Management \u7684\u6700\u65b0\u589e\u5f37\uff0cWebex Experience Management<\/a>\u662f\u6211\u5011\u7684\u96f2\u7aef\u578b AI\/ML \u652f\u63f4\u9ad4\u9a57\u7ba1\u7406\u89e3\u6c7a\u65b9\u6848\u3002 \u6709\u4e86\u6211\u5011\u6700\u65b0\u7684\u4e00\u7d44\u65b0\u529f\u80fd\uff0c\u6211\u5011\u8457\u91cd\u4e8e\u8aac\u660e\u4f01\u696d\u66f4\u597d\u5730\u77ad\u89e3\u5176\u5ba2\u6236\u7684\u7db2\u7ad9\u9ad4\u9a57\uff0c\u4e26\u8b93\u4ed6\u5011\u80fd\u5373\u6642\u5f71\u97ff\u90a3\u4e9b\u9ad4\u9a57\u3002<\/p>\n<h2><span><br \/>\n  <strong>Personalized<\/strong>   <strong><\/strong><strong>   \u7db2\u7ad9\u6514\u622a\u554f\u5377\u8abf\u67e5<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6b64\u65b0\u529f\u80fd\u6839\u64da\u60a8\u60f3\u8981\u5f9e\u5ba2\u6236\u77ad\u89e3\u7684\u5167\u5bb9\uff08\u4f8b\u5982\uff0c\u5ba2\u6236\u9047\u5230\u554f\u984c\uff09\u4f86\u500b\u4eba\u5316\u60a8\u5ba2\u6236\u7684\u7dda\u4e0a\u7db2\u7ad9\u9ad4\u9a57\u548c\u4e0a\u4e0b\u6587\u8abf\u67e5\u554f\u984c\u3002 \u8b6c\u5982\uff0c\u5982\u679c\u5ba2\u6236\u5617\u8a66\u652f\u4ed8\u5e33\u55ae\uff0c\u4f46\u662f\u6c92\u6709\u5b8c\u6210\u6d41\u7a0b\uff0c\u90a3\u9ebc\u53ef\u4ee5\u89f8\u767c\u500b\u4eba\u5316\u7684\u554f\u5377\u8abf\u67e5\uff08\u8b6c\u5982\u300c\u60a8\u597d\uff0c\u5728\u5617\u8a66\u652f\u4ed8\u5e33\u55ae\u6642\u9047\u5230\u554f\u984c\u55ce\uff1f\u300d\uff09\u4ee5\u77ad\u89e3\u4ed6\u5011\u5168\u7a0b\u9ad4\u9a57\u3002 \u6b64\u610f\u898b\u56de\u994b\u662f\u6536\u96c6\u7684\uff0c\u53ef\u5728\u60a8\u7684\u7d44\u7e54\u4e2d\u7528\u4f86\u66f4\u6b63\u7db2\u7ad9\u7684\u4efb\u4f55\u554f\u984c\u4e26\u63a5\u89f8\u5ba2\u6236\u4ee5\u95dc\u9589\u8ff4\u5708\u3002<\/p>\n<p><a href=\"HTTPs:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-345646\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-300x178.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.08-AM-768x457.png 768w\" alt=\"\u5206\u9801\u7db2\u8def\u554f\u5377\u8abf\u67e5\" width=\"640\" height=\"381\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\u5206\u9801\u7684\u7db2\u8def\u554f\u5377\u8abf\u67e5<\/strong><br \/>\n<\/span><\/h2>\n<p>\u73fe\u5728\u60a8\u53ef\u4ee5\u9078\u64c7\u5c07\u554f\u5377\u8abf\u67e5\u554f\u984c\u5206\u7d44\u5728\u4e00\u8d77\uff0c\u4ee5\u4fbf\u5b83\u5011\u986f\u793a\u5728\u540c\u4e00\u9801\u4e0a\uff0c\u4ee5\u53ca\u73fe\u5728\u6bcf\u500b\u9801\u9762\u7684\u6c89\u6d78\u5f0f\u55ae\u500b\u554f\u984c\u3002\u00a0 \u6211\u5011\u7684\u7814\u7a76\u5df2\u986f\u793a\uff0c\u5728\u67d0\u4e9b\u60c5\u5883\uff08\u4f8b\u5982\u54e1\u5de5\u8a9e\u97f3\u8a08\u756b\uff09\u4ee5\u53ca\u554f\u5377\u8abf\u67e5\u554f\u5377\u8f03\u9577\u7684\u60c5\u5883\u4e2d\uff0c\u9019\u6a23\u505a\u53ef\u80fd\u6703\u63d0\u9ad8\u554f\u5377\u8abf\u67e5\u7684\u5b8c\u6210\u7387\u3002\u00a0 \u76f8\u95dc\u554f\u984c\u53ef\u4ee5\u5206\u7d44\u5728\u4e00\u8d77\u5448\u73fe\uff0c\u9019\u6a23\u53ef\u6e1b\u5c11\u9ede\u64ca\u6b21\u6578\uff0c\u4f7f\u5ba2\u6236\u7372\u5f97\u5e73\u8861\uff0c\u4e0d\u6703\u4f7f\u5ba2\u6236\u5360\u4e0a\u4e00\u6b65\uff0c\u5f9e\u800c\u5feb\u901f\u5b8c\u6210\u554f\u5377\u8abf\u67e5\u3002 \u5b8c\u6210\u7684\u5ba2\u6236\u8abf\u67e5\u8d8a\u6df1\u5165\uff0c\u60a8\u8d8a\u77ad\u89e3\u5ba2\u6236\u9047\u5230\u54ea\u4e9b\u554f\u984c\u4ee5\u53ca\u4ed6\u5011\u5982\u4f55\u9ad4\u9a57\u60a8\u7684\u54c1\u724c\u3002<\/p>\n<p><a href=\"HTTPs:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.24-AM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-345642\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.24-AM-768x456.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.24-AM-300x178.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Screen-Shot-2020-11-16-at-10.23.24-AM-768x456.png 768w\" alt=\"\u7db2\u7ad9\u554f\u5377\u8abf\u67e5\" width=\"640\" height=\"380\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\u76ee\u6a19\u5373\u6642\u8b66\u793a\u7684\u5ba2\u6236\u5340\u6bb5<\/strong><br \/>\n<\/span><\/h2>\n<p>\u60a8\u7684\u5ba2\u6236\u4e0d\u4e00\u6a23\u3002 \u4f86\u81ea\u7279\u5b9a\u5730\u7406\u4f4d\u7f6e\u3001\u5e74\u9f61\u7fa4\u7d44\u3001\u516c\u53f8\u898f\u6a21\u7b49\u7684\u5ba2\u6236\u53ef\u80fd\u5c0d\u65bc\u60a8\u7684\u54c1\u724c\u6709\u4e0d\u540c\u7684\u5370\u8c61\u3002 \u80fd\u5920\u70ba\u60a8\u7684\u696d\u52d9\u5283\u5206\u6230\u7565\u7dda\u8def\u7684\u5ba2\u6236\u4ee5\u77ad\u89e3\u4ed6\u5011\u5982\u4f55\u8207\u60a8\u7684\u696d\u52d9\u4e92\u52d5\uff0c\u53ef\u4ee5\u89e3\u9664\u9396\u5b9a\u610f\u5916\u7684\u898b\u89e3\u3002<\/p>\n<p>\u73fe\u5728\uff0c\u60a8\u53ef\u4ee5\u5728 Webex Experience Management \u4e2d\u8a2d\u5b9a\u5ba2\u6236\u5340\u6bb5\uff0c\u4e26\u5efa\u7acb\u4ee5\u60a8\u7d44\u7e54\u4e2d\u7279\u5b9a\u54e1\u5de5\u6216\u90e8\u9580\u70ba\u76ee\u6a19\u5373\u6642\u8b66\u793a\u3002 \u9019\u4e9b\u8b66\u793a\u53ef\u591a\u91cd\u901a\u9053\uff08\u4f8b\u5982\u96fb\u5b50\u90f5\u4ef6\u3001\u7c21 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/webex-teams.html\">\u8a0a\u548c\u7c21\u8a0a\uff09Webex Teams<\/a>\u3002<\/p>\n<p>\u8b6c\u5982\uff0c\u5982\u679c\u60a8\u7684\u5176\u4e2d\u4e00\u500b\u5340\u6bb5\u662f\u4f4d\u65bc\u67d0\u4e9b\u9ad8\u8cc7\u7522\u5e02\/\u7e23\u7684\u9060\u5e74\uff0c\u60a8\u53ef\u4ee5\u5728\u4ed6\u5011\u57f7\u884c\u7684\u5de5\u4f5c\u80cc\u666f\u4e2d\u89f8\u767c\u5177\u6709\u7279\u5b9a\u554f\u984c\u7684\u5373\u6642\u554f\u5377\u8abf\u67e5\u3002 \u00a0\u5982\u679c\u7b26\u5408\u6b64\u5340\u6bb5\u7684\u5ba2\u6236\u525b\u958b\u555f\u4e00\u500b\u5e33\u6236\uff0c\u60a8\u53ef\u4ee5\u8a62\u554f\u4ed6\u5011\u662f\u5426\u8981\u8a3b\u518a\u60a8\u7684\u4e00\u500b\u7db2\u8def\u7814\u8a0e\u6703\u3002 \u5982\u679c\u5ba2\u6236\u9078\u64c7\u4e0d\u8a3b\u518a\uff0c\u5373\u6642\u8b66\u793a\u53ef\u4ee5\u89f8\u767c\u81f3\u60a8\u516c\u53f8\u7684\u4e3b\u8981\u500b\u4eba\u6216\u5718\u968a\uff0c\u8b93\u4ed6\u5011\u6ce8\u610f\u5230\u56de\u61c9\u3002 \u9019\u4f7f\u60a8\u7684\u696d\u52d9\u80fd\u5920\u66f4\u597d\u5730\u77ad\u89e3\u7279\u5b9a\u5ba2\u6236\u5340\u6bb5\u7684\u884c\u70ba\u6a21\u5f0f\uff0c\u4e26\u9032\u884c\u4fee\u6539\u4ee5\u8aac\u660e\u60a8\u9054\u6210\u76ee\u6a19\u3002<\/p>\n<p>\u9019\u4e9b\u65b0\u529f\u80fd\u70ba\u5ba2\u670d\u4e2d\u5fc3\u53ca\u5ba2\u6236\u9ad4\u9a57\u9818\u5c0e\u8005\u63d0\u4f9b\u4e86\u5f37\u5927\u7684\u5ba2\u6236\u9ad4\u9a57\u9ad4\u9a57\uff0c\u7d66\u4e88\u4ed6\u5011\u7368\u7279\u7684\u6230\u7565\u512a\u52e2\uff0c\u5354\u52a9\u63a8\u52d5\u696d\u52d9\u6539\u9032\uff0c\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6\u548c\u5fe0\u8aa0\u5ea6\uff0c\u4e26\u6539\u8b8a\u60a8\u7684\u5e95\u7dda\u3002<\/p>\n<h2><span><br \/>\n  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Wiener","image":{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","caption":"David Wiener"},"description":"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. 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