{"id":386678,"date":"2020-12-17T10:49:30","date_gmt":"2020-12-17T18:49:30","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e6%9c%aa%e4%be%86%e7%ab%8b%e5%8d%b3%e9%96%8b%e5%a7%8b\/"},"modified":"2020-12-17T10:49:30","modified_gmt":"2020-12-17T18:49:30","slug":"%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e6%9c%aa%e4%be%86%e7%ab%8b%e5%8d%b3%e9%96%8b%e5%a7%8b","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97%e7%9a%84%e6%9c%aa%e4%be%86%e7%ab%8b%e5%8d%b3%e9%96%8b%e5%a7%8b\/","title":{"rendered":"\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86\u7acb\u5373\u958b\u59cb"},"content":{"rendered":"

<\/em>WebexOne<\/a> \u7cfb\u5217\u7a81\u986f\u51fa\u4e00\u6ce2 Webex \u5275\u65b0\u8da8\u52e2\uff0c\u5c07\u9ad4\u9a57\u63d0\u5347\u70ba 10 \u500d\u4e8e\u7576\u9762\u4e92\u52d5\u3001\u5354\u52a9\u7d44\u7e54\u9806\u66a2\u5354\u4f5c\uff0c\u4ee5\u53ca\u8f49\u8b8a\u54e1\u5de5\u548c\u5ba2\u6236\u9ad4\u9a57\uff0c\u70ba\u6bcf\u500b\u4eba\u63d0\u4f9b\u4e00\u500b\u5305\u9762\u7684\u672a\u4f86\u3002<\/em><\/p>\n


\n \u5168\u65b0\u7684 Webex Contact Center \u70ba\u4e0b\u4e00\u4ee3\u5ba2\u6236\u9ad4\u9a57\u6253\u4e0b\u57fa\u790e<\/strong>
\n<\/span><\/h2>\n

\u5982\u679c\u5ba2\u6236\u9ad4\u9a57\u5df2\u7d93\u4e0d\u5920\u91cd\u8981\uff0c\u90a3\u9ebc 2020 <\/u><\/em> \u6240\u6559\u6388\u7684\u5f88\u591a\u4e8b\u7269\u4e2d\uff0c\u5c31\u662f\u5b83\u662f\u4fdd\u6301\u696d\u52d9\u6210\u529f\u7684\u57fa\u790e\u57fa\u790e\u3002 \u4e26\u4e14\u5728\u9019\u4e00\u5e74\uff0c\u5be6\u9ad4\u4e16\u754c\u90fd\u53d7\u5230\u5f71\u97ff\uff0c\u56e0\u6b64\u6578\u4f4d\u4e92\u52d5\u5927\u91cf\u589e\u52a0\uff0c\u806f\u7d61\u4e2d\u5fc3\u7684\u72c0\u614b\u63d0\u5347\u3002<\/p>\n

\u6211\u5011\u5f88\u9ad8\u8208\u5730\u5ba3\u4f48\u4e0a\u5468 \u5728 WebexOne
\n \u00ae <\/a> \u4e0a\u63a8\u51fa\u5168\u65b0\u7684 Cisco Webex Contact Center<\/strong> <\/a> – \u4e00\u500b\u771f\u6b63\u65b0\u4e00\u4ee3\u7684\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u3002<\/p>\n

\u8acb\u53c3\u95b1\u5168\u65b0 Webex Contact Center \u7684\u64cd\u4f5c\u4e2d\uff1a<\/strong><\/p>\n

[ovp]6213737749001[\/ovp]<\/p>\n


\n \u6240\u6709\u65b0\u7684 Webex Contact Center \u7684\u65b0\u529f\u80fd <\/strong>
\n<\/span><\/h2>\n


\n \u6578\u4f4d\u7b2c\u4e00\u7684\u5ba2\u6236\u9ad4\u9a57 \u2014 \u5ba2\u6236\u9700\u8981\u6642\u548c\u65b9\u5f0f<\/strong>
\n<\/span><\/h3>\n

\u5982\u4eca\u7684\u6d88\u8cbb\u8005\u559c\u6b61\u5c07\u50b3\u8a0a\u7576\u505a\u5f7c\u6b64\u6e9d\u901a\u7684\u504f\u597d\u65b9\u5f0f\u3002 \u4ed6\u5011\u73fe\u5728\u5e0c\u671b\u8207\u4f01\u696d\u6e9d\u901a\u6642\u80fd\u6709\u76f8\u540c\u7684\u4fbf\u5229\u3002 \u7531\u65bc\u6578\u4f4d\u4e92\u52d5\u5728\u4e00\u822c\u696d\u52d9\u4e2d\u5927\u7d04\u589e\u52a0 40%\uff0c\u56e0\u6b64\u5c0d SMS\u3001Messenger\u3001\u804a\u5929\u53ca\u793e\u4ea4\u5a92\u9ad4\u7684\u652f\u63f4\u5f88\u91cd\u8981\u3002 \u900f\u904e\u65b0\u7684 Webex Contact Center\uff0c\u5ba2\u6236\u53ef\u4ee5\u900f\u904e\u5176\u9078\u64c7\u7684\u901a\u9053\u9032\u884c\u806f\u7d61\u3002 \u9664\u4e86\u8b93\u6d88\u8cbb\u8005\u66f4\u8f15\u9b06\u5730\u7372\u5f97\u8a0a\u606f\u652f\u63f4\u4e4b\u5916\uff0c\u65b0\u5e73\u81fa\u9084\u4f7f\u4ee3\u7406\u80fd\u5920\u8f15\u9b06\u5730\u8fd4\u56de\u8a0a\u606f\u4e26\u8de8\u901a\u9053\u8ffd\u8e64\u9019\u4e9b\u901a\u8a0a\u3002<\/p>\n


\n \u7aef\u5c0d\u7aef\u5ba2\u6236\u9ad4\u9a57\u7ba1\u7406<\/strong>
\n<\/span><\/h3>\n

\u5728\u7576\u4eca\u4e16\u754c\uff0c\u5ba2\u6236\u9ad4\u9a57\u53ef\u4ee5\u5efa\u7acb\u6216\u7834\u58de\u54c1\u724c\uff0c\u56e0\u6b64\uff0c\u7576\u5ba2\u6236\u610f\u898b\u56de\u994b\u4f4d\u65bc\u6700\u4e0a\u65b9\u6642\uff0c\u5b83\u5f88\u91cd\u8981\u3002 \u900f\u904e\u65b0\u7684 Webex Contact Center \uff0c\u6211\u5011\u6574\u5408\u4e86 Webex Experience Management<\/a> \u901a\u8a71\u5f8c\u554f\u5377\u8abf\u67e5\uff0c\u53ef\u900f\u904e\u6587\u5b57\u3001\u96fb\u5b50\u90f5\u4ef6\u6216 IVR \u5c07\u554f\u5377\u8abf\u67e5\u767c\u9001\u7d66\u5ba2\u6236\uff0c\u9019\u6a23\u60a8\u53ef\u4ee5\u7acb\u5373\u6536\u5230\u95dc\u65bc\u4ed6\u5011\u9ad4\u9a57\u7684\u610f\u898b\u56de\u994b\u3002 \u6b64\u5916\uff0c\u53ef\u4ee5\u90e8\u7f72\u6578\u4f4d\u300c\u8046\u807d\u8cbc\u6587\u300d\uff0c\u4ee5\u5728\u5ba2\u6236\u9ad4\u9a57\u4e2d\u96a8\u6642\u6355\u7372\u5ba2\u6236\u60c5\u7dd2\uff0c\u4e26\u4e14\u53ef\u4ee5\u5728 \u5be6\u6642 \u4e2d\u76f4\u63a5\u5c07\u9019\u4e9b\u95dc\u9375\u898b\u89e3\u50b3\u905e\u7d66\u60a8\u684c\u9762\u4e0a\u7684\u5ba2\u670d\u4eba\u54e1\u3002<\/p>\n

\u60a8\u7684\u5ba2\u670d\u5b8c\u5168\u80fd\u5920\u77ad\u89e3\u5ba2\u6236\u9ad4\u9a57\u54c1\u724c\u7684\u60c5\u6cc1\uff0c\u4e26\u53ef\u5728\u4e92\u52d5\u671f\u9593\u76f8\u61c9\u500b\u4eba\u5316\u5176\u4e92\u52d5\u3002 \u4f8b\u5982\uff0c\u986f\u793a\u5728\u4ee3\u7406\u684c\u9762\u4e0a\u7684\u5ba2\u6236\u9ad4\u9a57\u9ad4\u9a57\u60c5\u5883\u548c\u5ba2\u6236\u9ad4\u9a57\u5206\u6790\u5831\u544a\u53ef\u6355\u7372\u5ba2\u6236\u610f\u898b\u56de\u994b\u8da8\u52e2\u4e26\u5141\u8a31\u4e3b\u52d5\u3001\u95dc\u9589\u8ff4\u5708\u7684\u56de\u61c9\u3002<\/p>\n

\u8acb\u53c3\u95b1 Cisco Contact Center \u9996\u5e2d\u6210\u9577\u5c08\u54e1 Vinod Muthukrishnan \u7684 WebexOne<\/em> <\/em> <\/a><\/em> \u8ab2\u7a0b\u300c\u5982\u4f55\u6539\u8b8a\u5ba2\u6236\u9ad4\u9a57\uff1f <\/p>\n

\u300d\uff0c\u77ad\u89e3\u66f4\u591a\u6709\u95dc\u9019\u4e9b\u529f\u80fd\u7684\u8cc7\u8a0a\uff0c\u4ee5\u53ca\u9ad4\u9a57\u7ba1\u7406\u4e0b\u4e00\u6b65\u6211\u5011\u505a\u4ec0\u9ebc\u3002 <\/em><\/a> <\/em><\/p>\n

\"Webex <\/a>

\u5168\u65b0\u7684 Webex Contact Center \u4ee3\u7406\u684c\u9762\uff0c\u5177\u6709\u6574\u5408\u7684 Webex \u9ad4\u9a57\u7ba1\u7406\u5ba2\u6236\u9ad4\u9a57\u610f\u898b\u56de\u994b\u6b77\u53f2\u8a18\u9304<\/p><\/div>\n


\n \u76f4\u89c0\u7684\u4ee3\u7406\u9ad4\u9a57\u8207\u8d85\u7d1a\u4ee3\u7406\u667a\u6167<\/strong>
\n<\/span><\/h3>\n

\u6211\u5011\u5df2\u8207\u5373\u6642\u806f\u7d61\u4e2d\u5fc3\u4ee3\u7406\u548c\u81ea\u5df1\u7684 UI \u5c08\u5bb6\u5408\u4f5c\uff0c\u4ee5\u5efa\u7acb\u53ef\u64f4\u5c55\u7684\u96f2\u7aef\u539f\u751f\u76f4\u89c0\u4ee3\u7406\u684c\u9762\u3002 \u7d50\u679c\u662f\u4e00\u500b\u7406\u60f3\u7684\u5ba2\u670d\u4e2d\u5fc3\uff0c\u53ef\u63d0\u4f9b\u6700\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u3002 \u5176\u5168\u65b0\u3001\u73fe\u4ee3\u3001widget \u578b\u8a2d\u8a08\u4f7f\u4ee3\u7406\u548c\u7ba1\u7406\u54e1\u80fd\u5920\u5728\u5176\u55ae\u4e00\u76f4\u89c0\u4f7f\u7528\u8005\u4ecb\u9762\u4e2d\u8f15\u9b06\u63d0\u4f9b\u6240\u9700\u7684\u4e00\u5207\u3002 \u53ef\u9078\u7684\u6574\u5408 \u5f0f Webex \u54e1\u5de5\u512a\u5316<\/a> \u63d0\u4f9b\u5de5\u5177\u7528\u65bc\u5de5\u4f5c\u529b\u7ba1\u7406\u3001\u54c1\u8cea\u7ba1\u5236\u548c\u54e1\u5de5\u5206\u6790\u3002<\/p>\n

AI \u7684\u5efa\u7acb\u4f7f\u4ee3\u7406\u7684\u65e5\u5e38\u5de5\u4f5c\u66f4\u6709\u6548\u7387\u3002 \u90e8\u7f72 AI \u7684\u6700\u6210\u529f\u65b9\u6cd5\u662f\u589e\u5f37\u4ee3\u7406\u7684\u6280\u8853\uff0c\u5148\u79fb\u9664\u7c21\u55ae\u7684\u91cd\u8907\u5de5\u4f5c\uff0c\u7136\u5f8c\u5c07\u9019\u4e9b\u5de5\u4f5c\u4ea4\u9084\u7d66\u8a9e\u97f3\u6a5f\u5668\u4eba\uff0c\u7136\u5f8c\u5c0d\u66f4\u9069\u5408\u4eba\u985e\u4ee3\u7406\u8907\u96dc\u7684\u4efb\u52d9\u767c\u63ee\u652f\u63f4\u89d2\u8272\u3002 \u7d50\u679c\u662f\u5ba2\u670d\u4eba\u54e1\u5f9e AI \u53d6\u5f97\u5982\u4f55\u89e3\u6c7a\u5ba2\u6236\u554f\u984c\u7684\u5efa\u8b70\uff0c\u56e0\u6b64\u6d88\u8cbb\u8005\u4e0d\u5fc5\u7b49\u5f85\u9577\u6642\u9593\u7684\u7b49\u5019\u3002 \u9019\u7a2e\u4eba\u985e\u548c AI \u7684\u878d\u5408\u80fd\u5920\u7522\u751f\u81ea\u7136\u3001\u5feb\u901f\u3001\u7c21\u4fbf\u7684\u5168\u5929\u5019\u81ea\u52a9\u670d\u52d9\u3002<\/p>\n

\u8acb\u53c3\u95b1 Cisco Contact Center AI \u7522\u54c1\u7ba1\u7406\u7dda\u7d22 \u63d0\u4f9b \u8207 \u5728 WebexOne<\/em> \u8ab2\u7a0b\u300cAi Intelligence\uff1a \u8d85\u7d1a\u4ee3\u7406\u5728\u63a2\u7d22\u9019\u4e9b<\/em> <\/a> \u89e3\u6c7a\u65b9\u6848\u65b9\u9762\u7684\u771f\u5be6\u529b\u91cf\u3002<\/em><\/p>\n

\"Webex <\/a>

\u5168\u65b0\u7684 Webex Contact Center \u4ee3\u7406\u684c\u9762\u63d0\u4f9b\u6dfa\u8272\u8207\u6697\u6a21\u5f0f\u9078\u9805\u3002 \u57fa\u65bc Widget \u7684\u8a2d\u8a08\u5141\u8a31\u6574\u5408\u5354\u529b\u5ee0\u5546\u61c9\u7528\u7a0b\u5f0f\uff0c\u5728\u55ae\u500b\u4ecb\u9762\u4e2d\u70ba\u4ee3\u7406\u63d0\u4f9b\u6700\u5e38\u7528\u7684\u5de5\u5177\u3002<\/p><\/div>\n


\n \u65b0\u4e00\u4ee3\u5b8c\u5168\u53ef\u81ea\u8a02\u7684\u5e73\u81fa<\/strong>
\n<\/span><\/h3>\n

CPaaS \u884c\u696d\uff08\u901a\u8a0a\u5e73\u81fa\u5373\u670d\u52d9\uff09\u7684\u5b58\u5728\u5df2\u8a13\u7df4\u5ba2\u6236\u5e0c\u671b API \u81ea\u8a02\u5176\u61c9\u7528\u7a0b\u5f0f\u3002 \u904e\u53bb\u662f\u53ea\u900f\u904e\u5c08\u696d\u670d\u52d9\u81ea\u8a02\u89e3\u6c7a\u65b9\u6848\u7684\u5730\u65b9\u3002\u00a0 \u5168\u65b0\u7684 Webex Contact Center \u5efa\u7acb\u5728\u5fae\u670d\u52d9\u4e0a\uff0c\u6211\u5011\u5df2\u91dd\u5c0d\u5e73\u81fa\u7684\u4e00\u4e9b\u5143\u4ef6\u63a1\u7528 API \u7b2c\u4e00\u7a2e\u65b9\u6cd5\u3002 \u4f46\u662f\uff0c\u6709\u6642\u5019\uff0c\u8a2d\u8a08 API \u9700\u8981\u53c3\u8207\u4e26\u975e\u59cb\u7d42\u53ef\u7528\u7684\u958b\u767c\u4eba\u54e1\u6280\u80fd\u3002\u00a0 \u4f4e\u4ee3\u78bc\/\u7121\u4ee3\u78bc\u79fb\u52d5\u5df2\u958b\u59cb\uff0c\u4f7f\u696d\u52d9\u904b\u71df\u4f7f\u7528\u8005\u80fd\u5920\u81ea\u8a02\u61c9\u7528\u7a0b\u5f0f\u7684\u5de5\u4f5c\u65b9\u5f0f\uff0c\u800c\u7121\u9700\u7b49\u5f85\u958b\u767c\u4eba\u54e1\u53ef\u7528\u3002<\/p>\n

\u6211\u5011\u7684\u7ba1\u7406\u5de5\u5177\uff08\u4f8b\u5982\u62d6\u653e\u6d41\u7a0b\u5f0f\u63a7\u5236\u5236\u5efa\u7acb\u5668\uff09\u7684\u7c21\u5316\u4f7f\u975e\u6280\u8853\u4f01\u696d\u4f7f\u7528\u8005\u80fd\u5920\u8b8a\u66f4\u5de5\u4f5c\u6d41\u7a0b\uff0c\u800c\u4e0d\u9700\u8981\u70ba IT \u8cc7\u6e90\u5e36\u4f86\u8ca0\u64d4\u3002 \u4e00\u7a2e\u958b\u653e\u5f0f API \u7b2c\u4e00\u7a2e\u65b9\u6cd5\u5141\u8a31\u6700\u7d42\u7684\u53ef\u64f4\u5145\u6027\u3002<\/p>\n

\u9664\u4e86\u4fbf\u65bc\u5de5\u4f5c\u6d41\u7a0b\u9a45\u52d5\u4e4b\u5916\uff0c\u65b0\u5e73\u81fa\u9084\u96a8\u9644\u4e86\u8207 Salesforce\u3001Microsoft Dynamics \u548c Zendesk \u7b49\u5546\u52d9\u61c9\u7528\u7a0b\u5f0f\u7684\u6574\u5408\u3002 \u9019\u4e9b\u6574\u5408\u6e1b\u5c11\u4e86\u4ee3\u7406\u7a7f\u8d8a\u591a\u500b\u7cfb\u7d71\u6240\u9700\u7684\u9700\u6c42\u3002<\/p>\n

\u5982\u9700\u9032\u4e00\u6b65\u8cc7\u8a0a\uff0c\u8acb\u53c3\u95b1 Cisco Contact Center CTO Ryan Plant \u7684 WebexOne<\/em> \u8ab2\u7a0b\u300c\u65b0\u4e00\u4ee3\u5e73\u81fa\u70ba\u65b0\u7684 Webex Contact Center<\/em> <\/a>\u63d0\u4f9b\u96fb\u529b\u300d\u3002<\/em><\/p>\n

\"Webex <\/a>

Webex Contact Center \u63d0\u4f9b\u4e00\u500b\u65b0\u7684\u57fa\u65bc UI \u7684\u6d41\u7a0b\u5f0f\u63a7\u5236\u5236\u5efa\u7acb\u5668\uff0c\u4ee5\u53ca\u900f\u904e Webex Control Hub \u6574\u5408\u7684\u5354\u4f5c\u5de5\u5177\u7ba1\u7406\uff0c\u5be6\u73fe\u5168\u65b0\u7684\u7ba1\u7406\u8f15\u9b06\u6027\u8207\u9748\u6d3b\u6027\u3002<\/p><\/div>\n


\n \u5f9e\u55ae\u500b\u4ee5\u5b89\u5168\u6027\u70ba\u7126\u9ede\u7684\u5e02\u5834\u9818\u5c0e\u8005\u63d0\u4f9b\u5b8c\u6574\u7684\u5354\u4f5c\u7522\u54c1\u7fa4\u7d44<\/strong>
\n<\/span><\/h3>\n

\u89e3\u6c7a\u5ba2\u6236\u7684\u554f\u984c\u5728\u6839\u672c\u4e0a\u662f\u4e00\u9805\u5167\u90e8\u548c\u5916\u90e8\u5354\u4f5c\u4efb\u52d9\u3002 \u4f7f\u7528 Webex Contact Center\uff0c\u4ee3\u7406\u80fd\u5920\u5229\u7528\u8de8\u90e8\u9580\u3001\u8de8\u8077\u80fd\u4e3b\u984c\u5c08\u5bb6\u7684\u652f\u63f4\uff08\u6240\u6709\u5c08\u5bb6\u90fd\u5be6\u73fe\u63d0\u4f9b\u4ee4\u4eba\u6109\u5feb\u7684\u5ba2\u6236\u9ad4\u9a57\u7684\u5171\u540c\u76ee\u6a19\u2014\u7b2c\u4e00\u6b21\u3001\u6bcf\u6b21\uff09\u3002<\/p>\n

\u5c07 Webex \u5354\u4f5c\u5de5\u5177\u7d50\u5408\u4ee5\u7528\u65bc\u50b3\u8a0a\u3001\u901a\u8a71\u3001\u6703\u8b70\uff0c\u751a\u81f3\u8033\u6a5f\u548c\u96fb\u8a71\uff0c\u8b93\u4ee3\u7406\u53d7\u76ca\u4e8e\u4e00\u822c\u4f7f\u7528\u8005\u9ad4\u9a57\u3002 \u7d44\u7e54\u8207\u7ba1\u7406\u54e1\u53ef\u900f\u904e\u55ae\u4e00\u767b\u5165\u4ecb\u9762\u8f15\u9b06\u7ba1\u7406\u806f\u7d61\u4e2d\u5fc3\u3001\u5354\u4f5c\u5de5\u5177\u548c\u4f7f\u7528\u8005Webex Control Hub\u512a\u52e2\u3002 \u5c31\u5728\u6700\u8fd1\u4e00\u500b\u7bc4\u4f8b\u4e2d\uff0c\u6700\u8fd1\u7684 Forrester Total Economic Impact<\/a> \u7814\u7a76\u8aaa\u660e\u4e86\u4e00\u500b\u5ba2\u6236\u5728\u8207 Webex Contact Center \u7d50\u5408\u4f7f\u7528\u88dc\u5145\u7684 Webex \u5354\u4f5c\u5de5\u5177\u5f8c\uff0c\u7372\u5f97 262% \u7684\u6295\u8cc7\u56de\u5831\u7387\u3002 \u7531\u65bc\u9019\u4e9b\u539f\u751f\u529f\u80fd\uff0c\u5168\u65b0\u7684 Webex Contact Center \u662f\u696d\u5167\u6700\u5177\u5354\u4f5c\u6027\u7684\u806f\u7d61\u4e2d\u5fc3\u5e73\u81fa\u3002<\/p>\n

\u8acb\u53c3\u95b1 WebexONE \u8ab2\u7a0b\u300c<\/em> \u6295\u8cc7\u672a\u4f86\u7684\u806f\u7d61\u4e2d\u5fc3\uff1a \u8207 Khan Tnanton\u3001Javed Khan\u3001Khanton Khanton \u548c Vinod Muthukrishnan<\/em> <\/a>\u5c0d\u8a71\uff0c\u8046\u807d\u4ed6\u5011\u95dc\u65bc Webex Contact Center \u70ba\u4f55\u662f\u5b8c\u6574\u7684 Webex \u5354\u4f5c\u7522\u54c1\u7fa4\u7d44\u95dc\u9375\u5143\u7d20\u7684\u89c0\u9ede\u3002 <\/em><\/p>\n


\n \u4e0b\u4e00\u6b65\uff1a \u5ba2\u6236\u9ad4\u9a57\u5373\u670d\u52d9 \uff08CXaaS\uff09<\/strong>
\n<\/span><\/h2>\n

\u6211\u5011\u65b0\u7684 Webex Contact Center \u89e3\u6c7a\u65b9\u6848\u7684\u63a8\u51fa\u662f Cisco \u63d0\u4f9b 10 \u500d\u66f4\u597d\u5ba2\u6236\u9ad4\u9a57\u9858\u666f\u7684\u4e00\u7a2e\u6210\u529f\u9ad4\u9a57\u3002 \u4f46\u662f\u6b64\u65b0\u7522\u54c1\u4ee3\u8868\u4e00\u500b\u958b\u59cb\uff0c\u800c\u4e0d\u662f\u7d50\u675f\u3002 \u672c\u5468\uff0c\u6211\u5011 \u5ba3\u4f48\u6536\u8cfc IMImobile<\/a>\uff0c\u9019\u662f\u6301\u7e8c\u6295\u8cc7\u4f7f\u6211\u5011\u7684\u5ba2\u6236\u4ea4\u4ed8\u5ba2\u6236\u9ad4\u9a57\u672a\u4f86\u7684\u53c8\u4e00\u91cc\u7a0b\u7891\u3002<\/p>\n

\u5c07 IMImobile \u8207\u5168\u65b0\u7684 Webex Contact Center \u7522\u54c1\u76f8\u7d44\u5408\uff0cCisco \u5c07\u80fd\u5229\u7528\u667a\u6167\u578b\u667a\u6167\u3001\u9ad4\u9a57\u7ba1\u7406\u3001\u5354\u4f5c\u5de5\u5177\u3001\u5168\u901a\u9053\u529f\u80fd\u548c\u81ea\u8a02\u53ef\u7a0b\u5f0f\u5316\u7b49\u6280\u8853\u63d0\u4f9b\u5f37\u5927\u7684 CXaaS \u7522\u54c1\u3002 CXaaS \u7684\u76ee\u6a19\u662f\u8b93\u7d44\u7e54\u77ad\u89e3\u9664\u4e86\u806f\u7d61\u4e2d\u5fc3\u7246\u4e4b\u5916\u4e4b\u5ba2\u6236\u9ad4\u9a57\u7684\u6240\u6709\u9a45\u52d5\u7a0b\u5f0f\u3002\u00a0 \u9664\u4e86\u5b8c\u5168\u77ad\u89e3\u8a72\u884c\u7a0b\u4e4b\u5916\uff0cIMImobile \u7684\u5ba2\u6236\u4e92\u52d5\u529f\u80fd\u73fe\u5728\u9084\u5c07\u5141\u8a31\u7d44\u7e54\u5728\u6574\u500b\u884c\u7a0b\u4e2d\u4ee5\u53ca\u4f01\u696d\u5167\u7684\u5404\u90e8\u9580\u57f7\u884c\u6b64\u6d1e\u5bdf\u3002<\/p>\n

IMI \u884c\u52d5\u5316\u6536\u8cfc\u53d7 IMI \u884c\u52d5\u5316\u5ba2\u6236\u6838\u51c6\u548c\u6240\u9700\u6cd5\u898f\u689d\u4ef6\u7684\u6eff\u610f\u7a0b\u5ea6\u3002<\/em><\/p>\n


\n \u63a2\u7d22\u65b0\u7684 Webex Contact Center<\/a>
\n<\/strong><\/p><\/blockquote>\n

\n

\u9032\u4e00\u6b65Webex Contact Center \u7db2\u9801<\/strong> Cisco Collaboration Flex \u8a08\u756b\u73fe\u5728\u5305\u62ec Cisco \u901a\u8a71\u8a08\u756b\u53ca\u66f4\u597d\u7684\u5354\u540c\u5b89\u5168\u6027 +<\/a> \u5354\u4f5c\u7522\u54c1\u5168\u661f\u52a0\u901f \u2013 \u5c08\u5bb6\u67e5\u770b Contact Center TechnologyRiding<\/a> \u7684\u5f8c\u4e00\u6b65\u4e8e 262% ROI\uff1a<\/a> Forrester Webex Contact Center \u7e3d\u7d93\u6fdf\u5f71\u97ff \uff08TEI\uff09<\/a> \u5206\u6790\u60a8\u7684\u884c\u7a0b\uff0c\u4e00\u500b\u76ee\u7684\u5730\uff1a <\/a>Cloud\uff0c\u7531 McGee-Smith Analytics \u767c\u4f48\u7684\u767d\u76ae\u66f8Cisco \u88ab\u8b58\u5225\u70ba Ar\u6703\u5168\u7403\u667a\u6167\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u8005 2020<\/a> <\/strong>\u8cc7\u6e90\u6b61\u8fce\u4f7f\u7528\u6240\u6709\u65b0\u7684 WebexCisco<\/a> \u5ba3\u4f48 Webex \u5275\u65b0\u5c07\u6bd4\u7576\u9762\u9ad4\u9a57\u63d0\u9ad8 10 \u500d\uff0c\u4e26\u63a8\u51fa\u66f4\u591a [\u65b0\u805e\u767c\u4f48]<\/a> Cisco \u5ba3\u4f48\u63a8\u51fa\u4e09\u6b3e\u65b0\u7684 Webex \u88dd\u7f6e\uff0c\u8b93\u9060\u7aef\u5de5\u4f5c\u8005\u7372\u5f97\u6388\u6b0a\u4e26\u5b89\u5168\u8fd4\u56de\u8fa6\u516c\u5ba4 [<\/a> \u65b0\u805e\u767c\u4f48]Cisco \u96d9\u96d9\u77ad\u89e3 Webex \u751f\u614b\u7cfb\u7d71\u4e26\u52a0\u901f Webex App Hub\uff0c\u5f9e\u800c\u5728\u60a8\u559c\u6b61\u7684\u5e73\u81fa\u4e4b\u9593\u5be6\u73fe\u7121\u7e2b\u9ad4\u9a57 [\u65b0\u805e\u767c\u4f48]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u6211\u5011\u5f88\u9ad8\u8208\u5730\u5ba3\u4f48\u4e0a\u5468\u5728 WebexOne\u00ae \u4e0a\u63a8\u51fa\u5168\u65b0\u7684 Cisco Webex Contact Center- \u4e00\u500b\u771f\u6b63\u65b0\u4e00\u4ee3\u7684\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u3002<\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[8158,4278],"class_list":["post-386678","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-call-center-zh-hant","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"\n\u5ba2\u6236\u9ad4\u9a57\u7684\u672a\u4f86\u7acb\u5373\u958b\u59cb | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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