{"id":386704,"date":"2020-10-26T13:52:44","date_gmt":"2020-10-26T20:52:44","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%af%a6%e7%8f%be-262-%e7%9a%84%e6%8a%95%e8%b3%87%e5%9b%9e%e5%a0%b1%e7%8e%87%ef%bc%9a-forrester-webex-contact-center-tei\/"},"modified":"2020-10-26T13:52:44","modified_gmt":"2020-10-26T20:52:44","slug":"%e5%af%a6%e7%8f%be-262-%e7%9a%84%e6%8a%95%e8%b3%87%e5%9b%9e%e5%a0%b1%e7%8e%87%ef%bc%9a-forrester-webex-contact-center-tei","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%af%a6%e7%8f%be-262-%e7%9a%84%e6%8a%95%e8%b3%87%e5%9b%9e%e5%a0%b1%e7%8e%87%ef%bc%9a-forrester-webex-contact-center-tei\/","title":{"rendered":"\u5be6\u73fe 262% \u7684\u6295\u8cc7\u56de\u5831\u7387\uff1a Forrester Webex Contact Center TEI"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u77ad\u89e3\u6280\u8853\u50f9\u503c\u7684\u4e3b\u8981\u65b9\u6cd5<\/strong><br \/>\n<\/span><\/h2>\n<p>\u904e\u53bb\uff0c\u6211\u7d93\u5e38\u88ab\u8981\u6c42\u53c3\u8207\u806f\u7d61\u4e2d\u5fc3\u6295\u8cc7\u7684\u696d\u52d9\u6848\u4f8b\u5206\u6790\u3002 \u7121\u8ad6\u662f\u6574\u500b\u806f\u7d61\u4e2d\u5fc3\u90e8\u7f72\u9084\u662f\u500b\u5225\u6280\u8853\u5143\u4ef6\uff0c\u696d\u52d9\u6848\u4f8b\u958b\u767c\u90fd\u662f\u5fc5\u8981\u4e14\u5145\u6eff\u6311\u6230\u7684\u3002<\/p>\n<p>\u6839\u64da\u77ad\u89e3\u696d\u52d9\u6848\u4f8b\u8abf\u67e5\u7684\u96e3\u8655\uff0c\u6211\u6b23\u8cde Forrester \u7814\u7a76\u5728\u5176\u6574\u9ad4\u7d93\u6fdf\u5f71\u97ff \uff08TEI\uff09 \u6a21\u578b\u4e0a\u63a1\u7528\u7684\u65b9\u6cd5\u3002 TEI \u6a21\u578b\u5229\u7528\u773e\u591a\u6280\u8853\u5806\u758a\u7684\u8c50\u5bcc\u9ad4\u9a57\uff0c\u662f\u77ad\u89e3\u6280\u8853\u5f71\u97ff\u95dc\u9375\u696d\u52d9\u6210\u679c\u4e4b\u50f9\u503c\u7684\u4e3b\u8981\u65b9\u6cd5\u3002 TEI \u7814\u7a76\u7684\u53e6\u4e00\u500b\u5438\u5f15\u4eba\u65b9\u9762\u662f\u5b83\u57fa\u65bc\u4e8b\u5be6\u3001\u8cc7\u6599\u548c\u771f\u6b63\u7684\u5ba2\u6236\u7814\u7a76\uff0c\u800c\u4e0d\u662f\u4ee5\u884c\u92b7\u8072\u660e\u70ba\u6839\u64da\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u7d93\u6fdf\u5f71\u97ff\u7e3d\u8a08 \uff08TEI\uff09 \u7814\u7a76<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u6700\u8fd1\u8207 Forrester <a href=\"HTTPs:\/\/engage2demand.cisco.com\/LP=23054?ccid=cc001193&#038;oid=wprco022929\">\u5408\u4f5c\uff0c\u70ba\u4e00\u5bb6\u9818\u5148\u7684\u65b0\u4e00\u4ee3\u80fd\u6e90\u670d\u52d9\u63d0\u4f9b\u8005\u70ba Webex Contact Center<\/a> \u90e8\u7f72\u958b\u767c TEI \u7814\u7a76\u3002 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Webex Contact Center<\/a> \u662f\u6211\u5011\u7684\u96f2\u7aef\u539f\u751f\u3001\u5168\u901a\u9053\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\uff0c\u53ef\u5728\u5168\u7403\u63d0\u4f9b\u3002 \u6211\u5011\u7684\u5b78\u7fd2\u5ba2\u6236\u4f86\u81ea\u9818\u5148\u3001\u65b0\u4e00\u4ee3\u80fd\u6e90\u696d\u52d9\uff0c\u5177\u6709 500 \u500b\u90e8\u7f72\u548c\u5728\u751f\u7522\u4e2d\u7684\u4ee3\u7406\u3002 \u5c0d\u65bc\u8a72\u7814\u7a76\uff0c\u6211\u5011\u9084\u5e0c\u671b\u9ad4\u9a57\u8d85\u904e 200 \u500b TEI \u7814\u7a76 \u2013 Forrester \u7684 Bob Cormier\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u773c\u795e\u958b\u555f\u7684\u7e3d\u7d50<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"HTTPs:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/forrester-tei-study-infographic.pdf?ccid=cc001193&#038;oid=wprco022929\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-343265 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report.png\" sizes=\"auto, (max-width: 426px) 100vw, 426px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report-232x300.png 232w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report.png 426w\" alt=\"\u6536\u76ca\u6458\u8981\u7684 pdf\uff0c\u5177\u6709 ROI \u548c\u56de\u5831\" width=\"426\" height=\"552\" \/><br \/>\n<\/a>TEI \u4e2d\u6db5\u84cb\u7684\u7b2c\u4e00\u500b\u5c08\u6848\u662f\u9f13\u52f5\u5ba2\u6236\u79fb\u81f3 Webex Contact Center\u3002 \u57fa\u672c\u4e0a\uff0c\u4ed6\u5011\u5617\u8a66\u4e86\u5404\u7a2e\u4f01\u696d\u5354\u4f5c\u548c\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u63a1\u7528\u300c\u6700\u4f73\u65b9\u6cd5\u300d\uff0c\u6700\u7d42\u627e\u5230\u60f3\u8981\u7684\u7d50\u679c\u3002 \u4eba\u54e1\u914d\u5099\u6210\u672c\u904e\u9ad8\u3001\u4e92\u901a\u6027\u7f3a\u5931\u53ca\u5176\u4ed6\u56e0\u7d20\u5c0e\u81f4\u4ed6\u5011\u7121\u6cd5\u5f9e\u5404\u500b\u90e8\u9580\u67e5\u770b Cisco \u7684\u5354\u4f5c\u89e3\u6c7a\u65b9\u6848\uff0c\u5305\u62ec\u4ed6\u5011\u7684\u806f\u7d61\u4e2d\u5fc3\u529f\u80fd\u3002<\/p>\n<p>TEI \u7e3d\u7d50\u51fa\u4e00\u4e9b\u51fa\u4eba\u773c\u82b1\u3002 \u5ba2\u6236\u9047\u5230 262% \u7684\u6295\u8cc7\u56de\u5831\u7387\u548c 13 \u500b\u6708\u7684\u6295\u8cc7\u56de\u5831\u3002 \u5c08\u6848\u6240\u5efa\u7acb\u91d1\u984d\u70ba 680 \u842c\u7f8e\u5143\uff0c\u5176 NPV \u6db5\u84cb\u56db\u500b\u4e3b\u8981\u7684\u589e\u503c\u985e\u5225\u3002<\/p>\n<ul>\n<li>\u9996\u5148\uff0c\u662f <u>\u900f\u904e\u90e8\u7f72 Webex Contact Center \u7bc0\u7701 210<\/u> \u842c\u7f8e\u5143\uff0c\u4f7f\u7d44\u7e54\u80fd\u5920\u8de8\u591a\u500b\u7db2\u7ad9\u6dd8\u6c70\u516b\u500b\u820a\u7248\u5167\u90e8\u90e8\u7f72\u7cfb\u7d71\u3002 \u9019\u4e0d\u50c5\u5efa\u7acb\u4e00\u500b\u5168\u7403\u806f\u7d61\u4e2d\u5fc3\uff0c\u9084\u5c0e\u81f4\u5176 IT \u652f\u63f4\u4eba\u54e1\u6e1b\u5c11 17 \u500b FTE\u3002<\/li>\n<li>\u7b2c\u4e8c\u7a2e\u662f <u>\u900f\u904e\u6d88\u9664\u5c0d\u5df2\u6dd8\u6c70\u7684\u806f\u7d61\u4e2d\u5fc3\u4ee3\u7406\u7684\u76f8\u4f9d\u6027\u7bc0\u7701 190<\/u> \u842c\u7f8e\u5143\u4ee3\u7406\u7684\u4eba\u529b\u6210\u672c\u3002 \u65b0\u5e73\u81fa\u6e1b\u5c11\u4e86\u8207\u54e5\u502b\u6bd4\u4e9e\u3001\u83f2\u5f8b\u8cd3\u53ca\u5370\u5ea6\u7684\u4f01\u696d\u696d\u52d9\u6d41\u7a0b\u8655\u7406 \uff08BPO\uff09 \u806f\u7d61\u4e2d\u5fc3\u516c\u53f8\u76f8\u95dc\u7684\u5408\u7d04\u3002<\/li>\n<li>\u7b2c\u4e09\u9ede\uff0c <u>\u5b83\u7c21\u5316\u4e86\u5ba2\u6236\u670d\u52d9\u652f\u63f4\u548c\u54c1\u8cea\u7ba1\u5236\u4eba\u54e1\uff0c\u5f9e\u800c\u7bc0\u7701 240 <\/u>\u842c\u7f8e\u5143\u3002 \u6b64\u5ba2\u6236\u80fd\u5920\u91cd\u65b0\u90e8\u7f72\u5ba2\u6236\u652f\u63f4\u4eba\u54e1\uff0c\u5c07 100 \u500b FTE \u6e1b\u5c11\u70ba 44 \u500b FTE\uff0c\u4e4b\u524d\u5728\u516b\u500b\u4e0d\u540c\u7cfb\u7d71\u4e0a\u57f7\u884c\u985e\u4f3c\u6d3b\u52d5\u90fd\u9700\u8981 FTE\u3002<\/li>\n<li>\u7b2c\u56db\u500b\uff0c\u6700\u5f8c\u4e00 <u>\u500b\u5c31\u662f\u5f9e\u53d6\u4ee3\u5148\u524d\u7684\u806f\u7d61\u4e2d\u5fc3\u8207\u901a\u8a0a\u5e73\u81fa\u7bc0\u7701 406\uff0c461 <\/u>\u7f8e\u5143\u7684\u6210\u672c\u3002 \u5982\u4e0a\u6240\u8ff0\uff0cCisco Webex\u7d44\u5408\u5df2\u53d6\u4ee3\u4f86\u81ea\u591a\u500b\u4f9b\u61c9\u5546\u7684\u516b\u500b\u820a\u7248\u5167\u90e8\u90e8\u7f72\u61c9\u7528\u7a0b\u5f0f\u3002<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>Webex Contact Center \u2013 \u6700\u4f73\u6280\u8853\u6295\u8cc7 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u6839\u64da\u8a72\u516c\u53f8 IT \u4e3b\u7ba1\u7684Cisco Webex\uff0c\u300cCisco Webex\u806f\u7d61\u4e2d\u5fc3\u662f\u6211\u5011\u5df2\u7d93\u505a\u51fa\u7684\u6700\u4f73\u6280\u8853\u6295\u8cc7\u6c7a\u7b56\u4e4b\u4e00\u3002\u300d<\/p>\n<p>\u7531\u65bc\u5e95\u7aef\u662f\u5e95\u7dda\uff0c\u8b49\u660e\u5728\u6bcf\u65e5\u4f5c\u696d\u4e2d\u3002 \u4ee5\u4e0b\u662f\u5ba2\u6236\u5728 TEI \u5206\u6790\u671f\u9593\u5fc5\u9808\u8aaa\u51fa\u7684\u8a71 \uff1a\u300c \u6211\u5011\u5728\u9818\u57df\u8207\u4eba\u54e1\u9032\u884c\u4e86\u5982\u6b64\u591a\u7684\u90e8\u7f72\uff0c\u6700\u5f8c\u6211\u5011\u6210\u70ba\u4e00\u5bb6\u7d71\u4e00\u7684\u516c\u53f8\u3002 Cisco \u5df2\u8b8a\u66f4\u6211\u5011\u5de5\u4f5c;\u5b83\u8b93\u6211\u5011\u66f4\u6709\u6548\u7387\u3002\u300d<\/p>\n<p>\u60a8\u662f\u5426\u5617\u8a66\u904e\u5118\u91cf\u63a5\u8fd1\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u53ca\u5354\u4f5c\u9700\u6c42\u7684\u65b9\u6cd5\uff1f \u6b64\u7814\u7a76\u6216\u8a31\u6703\u652f\u63f4\u60a8\u77ad\u89e3 Webex Contact Center \u53ef\u4ee5\u505a\u4ec0\u9ebc\u3002<\/p>\n<blockquote>\n<h3><a href=\"HTTPs:\/\/engage2demand.cisco.com\/LP=23054?ccid=cc001193&#038;oid=wprco022929\">\u6309\u4e00\u4e0b\u4ee5\u4e0b\u8f09 Cisco Webex Contact Center TEI \u7814\u7a76\u7684\u514d\u8cbb\u526f\u672c<\/a><\/h3>\n<\/blockquote>\n<p>\u6211\u5011\u4e5f\u5f88\u9ad8\u8208\u898b\u5230\u60a8\u4e26\u63a2\u7d22\u6211\u5011\u7684\u65b9\u5f0f\uff0c\u53ef\u4ee5\u50cf\u6211\u5011\u7684 TEI \u4e3b\u984c\u90a3\u6a23\u8aac\u660e\u60a8\u4f01\u696d\u66f4\u52a0\u9ad8\u6548\u548c\u6709\u6548\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff01<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5c07\u65e5\u66c6\u6a19\u8a18\u5728 CT 11 \u6708 5<sup><\/sup> \u65e5\u661f\u671f\u56db\u4e0a\u5348 11\uff1a00\uff0c\u7136\u5f8c\u5f9e Forrester \u548c\u6211\u81ea\u5df1\u52a0\u5165 Bob Cormier\uff0c\u6211\u5011\u6b63\u5728\u6df1\u5165\u63a2\u8a0e\u6b64 TEI \u5831\u544a\u3002 \u6211\u5011\u5c07\u8a0e\u8ad6\u6b64\u7814\u7a76\u7684\u6240\u6709\u91cd\u8981\u7d50\u679c\uff0c\u4e26\u8aac\u660e\u60a8\u78ba\u5b9a Webex Contact Center \u5c0d\u4e3b\u8981\u696d\u52d9\u6210\u679c\u7684\u5f71\u97ff\u3002<\/p>\n<blockquote>\n<h3><a href=\"HTTPs:\/\/www.linkedin.com\/events\/6726571220814307328\/\">\u6309\u4e00\u4e0b\u4ee5\u8a3b\u518a\u8a72\u7db2\u8def\u7814\u8a0e\u6703\u4e26\u4fdd\u8b77\u60a8\u7684\u4f4d\u7f6e<\/a><\/h3>\n<\/blockquote>\n<p><strong>\u9032\u4e00<\/strong>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/is-the-contact-center-getting-smarter\">\u77ad\u89e3\u66f4\u591a Contact Center \u8b8a\u5f97\u66f4\u52a0\u8070\u660e\uff1f<\/a><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/monthly-update-boost-your-net-promoter-scores-and-workplace-collaboration-with-cisco-contact-center-solutions\">\u6bcf\u6708\u66f4\u65b0\uff1a \u5229\u7528 Cisco Contact Center<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">\u89e3\u6c7a\u65b9\u6848\u63d0\u5347\u60a8\u7684 Net Scores \u5206\u6578\u548c\u5de5\u4f5c\u5834\u6240\u5354\u4f5cCisco \u88ab\u8b58\u5225\u70ba Araction \u5168\u7403\u9818\u5148\u4f01\u696d\uff0c\u70ba Contact Center \u54e1\u5de5\u548c\u4e3b\u7ba1\u63d0\u4f9b\u667a\u6167\u578b Contact Center 2020<\/a>  <a href=\"HTTPs:\/\/www.wwt.com\/article\/actionable-insights-for-contact-center-staff-and-leadership\">\u53ef\u64cd\u4f5c\u898b\u89e3<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Forrester Consulting \u9032\u884c\u4e86&#x2122;\u4e00\u9805\u5177\u6709\u5168\u90e8\u7d93\u6fdf\u5f71\u97ff\uff08TEI\uff09\u7814\u7a76\uff0c\u4ee5\u78ba\u5b9a\u4f01\u696d\u806f\u7d61\u4e2d\u5fc3\u80fd\u5920\u7bc0\u7701Cisco Webex\u696d\u52d9\u6536\u76ca\u3002<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[3689,10983],"class_list":["post-386704","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-call-center","tag-10983"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5be6\u73fe 262% \u7684\u6295\u8cc7\u56de\u5831\u7387\uff1a Forrester Webex Contact Center TEI | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/riding-along-on-262-roi-forrester-webex-contact-center-tei\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5be6\u73fe 262% \u7684\u6295\u8cc7\u56de\u5831\u7387\uff1a Forrester Webex Contact Center TEI | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Forrester Consulting \u9032\u884c\u4e86&#x2122;\u4e00\u9805\u5177\u6709\u5168\u90e8\u7d93\u6fdf\u5f71\u97ff\uff08TEI\uff09\u7814\u7a76\uff0c\u4ee5\u78ba\u5b9a\u4f01\u696d\u806f\u7d61\u4e2d\u5fc3\u80fd\u5920\u7bc0\u7701Cisco Webex\u696d\u52d9\u6536\u76ca\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/riding-along-on-262-roi-forrester-webex-contact-center-tei\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-26T20:52:44+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta 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