{"id":386797,"date":"2020-09-03T10:00:04","date_gmt":"2020-09-03T17:00:04","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%9c%a8-48-%e5%b0%8f%e6%99%82%e7%9a%84%e9%87%8d%e4%bb%bb%e5%8b%99%e8%a7%a3%e6%b1%ba%e4%b8%ad%ef%bc%8c%e6%9c%83%e5%b0%87%e9%87%8d%e8%a6%81%e5%9f%8e%e5%b8%82-311-call-center-%e9%a6%96%e9%a0%81\/"},"modified":"2022-12-14T12:55:03","modified_gmt":"2022-12-14T20:55:03","slug":"%e5%9c%a8-48-%e5%b0%8f%e6%99%82%e7%9a%84%e9%87%8d%e4%bb%bb%e5%8b%99%e8%a7%a3%e6%b1%ba%e4%b8%ad%ef%bc%8c%e6%9c%83%e5%b0%87%e9%87%8d%e8%a6%81%e5%9f%8e%e5%b8%82-311-call-center-%e9%a6%96%e9%a0%81","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%8d%94%e5%90%8c%e5%90%88%e4%bd%9c\/%e5%9c%a8-48-%e5%b0%8f%e6%99%82%e7%9a%84%e9%87%8d%e4%bb%bb%e5%8b%99%e8%a7%a3%e6%b1%ba%e4%b8%ad%ef%bc%8c%e6%9c%83%e5%b0%87%e9%87%8d%e8%a6%81%e5%9f%8e%e5%b8%82-311-call-center-%e9%a6%96%e9%a0%81\/","title":{"rendered":"\u5728 48 \u5c0f\u6642\u7684\u91cd\u4efb\u52d9\u89e3\u6c7a\u4e2d\uff0c\u6703\u5c07\u91cd\u8981\u57ce\u5e02 311 Call Center \u9996\u9801\u79fb\u8d70"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><i>\u5ba2\u6236 <a href=\"HTTPs:\/\/blogs.cisco.com\/tag\/customer-story-blog-series\">\u6848\u4f8b\u90e8\u843d\u683c\u7cfb\u5217<\/a> \u5f37\u8abf Cisco \u7684\u5354\u4f5c\u6280\u8853\u5982\u4f55\u8aac\u660e\u5ba2\u6236\u89e3\u6c7a\u696d\u52d9\u6311\u6230\u3002 \u77ad\u89e3 Cisco \u5982\u4f55\u8207\u5ba2\u6236\u958b\u6703\uff0c\u8aac\u660e\u5ba2\u6236\u9054\u6210\u696d\u52d9\u76ee\u6a19\u3002<\/i><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>\u4fdd\u6301\u901a\u8a0a\u7dda\u8def\u958b\u555f<\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u662f\u7d10\u7d04\u7b2c\u4e8c\u5927\u57ce\u5e02\uff0c\u5b83\u64c1\u6709\u8d85\u904e 250\uff0c000 \u4eba\u3002 Windows \u670d\u52d9\u5206\u90e8\u662f\u9580\u5e02\u548c\u7e23\u88e1\u4e4b\u9593\u7684\u4e00\u500b\u9023\u7d50\uff0c\u6709\u52a9\u65bc\u78ba\u4fdd\u57ce\u5e02\u9806\u5229\u57f7\u884c\u3002 \u5982\u679c\u60a8\u6709\u5783\u573e\u6536\u96c6\u3001\u6697\u8def\u71c8\u6216\u906e\u64cb\u8857\u9053\u7684\u6a39\u72c0\u7269\u7684\u554f\u984c\uff0c\u5247\u80fd\u4f7f\u7528\u80fd\u8655\u7406\u670d\u52d9\u901a\u8a71\u7684\u7fa4\u7d44\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5e02\/\u7e23\u57f7\u884c\u7dda\u4e0a\u5165\u53e3\u7db2\u7ad9\u53ca\u61c9\u7528\u7a0b\u5f0f\u4f86\u8a18\u9304\u8acb\u6c42\uff0c\u4f46\u4e3b\u8981\u901a\u8a0a\u8def\u7531\u662f 311 \u901a\u8a71\u548c\u89e3\u6790\u5ea6\u4e2d\u5fc3\u3002 Call Center \u6bcf\u5929\u6703\u63a5\u807d\u591a\u9054 600 \u500b\u4f86\u81ea\u7ba1\u7406\u4e2d\u5fc3\u7684\u96fb\u8a71\u3002 \u8207\u771f\u5be6\u4eba\u54e1\u5c31\u65e5\u5e38\u554f\u984c\u8b1b\u8a71\u7684\u771f\u5be6\u4eba\u54e1\u3002 \u300c311 \u662f\u5e02\/\u7e23\u7684\u751f\u547d\u9031\u671f\uff0c\u300d\u4e00\u540d Is-osodoo Mestre \u8aaa\uff0c\u4ed6\u8aaa\u9053\uff0c \u300c\u5b83\u986f\u793a\u4e86\u4e00\u7a2e\u80fd\u6c38\u9060\u8207\u57ce\u5e02\u5927\u5ef3\u806f\u7e6b\u7684\u65b9\u5f0f\u3002\u300d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7136\u5f8c\uff0c\u75c5\u6bd2\u6703\u5230\u9054\u3002 \u7576\u7d10\u7d04\u5dde\u70ba\u4e86\u63a7\u5236\u75c5\u6bd2\u800c\u9032\u884c\u6383\u63cf\u6642\uff0c\u4e00\u500b\u83ef\u4e2d\u57ce\u5e02\u54e1\u5de5\u88ab\u6307\u793a\u5728\u5bb6\u5de5\u4f5c\u3002 \u6240\u6709\u8fa6\u516c\u5ba4\u90fd\u95dc\u9589\u3002 \u7121\u6cd5\u64cd\u4f5c 311 Call &amp;Resolution Center\u3002 Mestre \u8aaa\uff0c\u300c\u5728\u4e00\u7dda\u6642\u9593\u4e4b\u5f8c\uff0c\u4e00\u4f4d\u83ef\u53ef\u6bd4\u502b\u2022Brown \u70ba\u5e02\/\u7e23\u7684\u8a71\u52d9\u4e2d\u5fc3\u5feb\u901f\u8f49\u63db\u5230\u9060\u7aef\u904b\u4f5c\u63d0\u4f9b\u65b9\u5411\uff0c\u300dMestre \u8aaa\u3002<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u300c\u4f5c\u70ba\u4e00\u500b\u57ce\u5e02\uff0c\u4fdd\u6301\u6211\u5011\u7684\u7ba1\u9053\u958b\u653e\u5c0d\u65bc\u6211\u5011\u7684\u7ba1\u9053\u5f88\u91cd\u8981\uff0c\u300d\u4f4d\u65bc\u83ef\u4fe1\u90fd\u7684 Byron Brown \u8aaa\u9053\u3002 \u300c\u5e02\/\u7e23\u9700\u8981\u4ee5\u91cd\u8981\u8cc7\u8a0a\u56de\u61c9\u6700\u9700\u8981\u7684\u4eba\u3002\u300d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u9031\u4e94\u4e0b\u5348\u6709\u4e00\u500b\u5728\u5bb6\u5de5\u4f5c\u7684\u6307\u793a\u3002 Mestre \u89e3\u91cb\u9053\uff0c\u300c\u6211\u5011\u77e5\u9053\u6703\u6709\u5f88\u591a\u4eba\u5011\u5b58\u5728\u7591\u554f\u548c\u56f0\u64fe\u3002\u300d \u300c\u95dc\u9589\u7dda\u8def\u4e0d\u662f\u4e00\u500b\u9078\u9805\u3002 \u9031\u4e00\u4e0a\u5348\uff0c\u6211\u5011\u5fc5\u9808\u50cf\u5e73\u5e38\u4e00\u6a23\u958b\u555f 311\u3002\u300d \u63d0\u4f9b\u670d\u52d9\u9700\u8981\u5176\u8a71\u52d9\u4e2d\u5fc3\u7684\u4ee3\u7406\u80fd\u5920\u5728\u5bb6\u5de5\u4f5c\u3001\u63a5\u807d\u76f8\u95dc\u4f86\u96fb\uff0c\u4ee5\u53ca\u5b89\u5168\u5b58\u53d6\u57ce\u5e02\u8cc7\u8a0a\u53ca\u6700\u65b0\u6307\u5f15\u3002 \u5b83\u5728\u9031\u672b\u9700\u8981\u9019\u9805\u8a2d\u5b9a\u3002 \u4f46\u4ed6\u5011\u6c92\u6709\u70ba\u8a71\u52d9\u4e2d\u5fc3\u5728\u9060\u7aef\u5de5\u4f5c\u800c\u8a2d\u7684\u57fa\u790e\u67b6\u69cb\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>\u826f\u597d\u7684\u57ce\u5e02\u5efa\u8a2d <\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u83ef\u7f8e\u9054\u5f15\u4ee5\u70ba\u8c6a\u5730\u5206\u4eab\u5176\u5584&#8221;\u83ef\u80fd\u90fd&#8221;\u7684\u5584\u5ff5\u3002 \u73fe\u5728\uff0c\u5927\u591a\u6578\u6642\u5019\u90fd\u9700\u8981\u826f\u597d\u7684\u8a2d\u5099;\u56e0\u6b64\uff0c\u7576\u5e02\/\u7e23\u9700\u8981\u5354\u52a9\u6642\uff0c\u4ed6\u5011\u77e5\u9053\u4ed6\u5011\u53ef\u4ee5\u547c\u53eb\u5176\u9130\u63a5\u53ca\u9577\u671f\u5408\u4f5c\u5925\u4f34 Cisco \u4ee5\u89e3\u6c7a\u554f\u984c\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7576\u6642\uff0c\u8a31\u591a\u5ba2\u6236\uff08\u4f8b\u5982\uff0c\u300a\u4e00\u7dda\u57ce\u5e02\u300b\uff09\u6b63\u5728\u8207 Cisco \u806f\u7e6b\uff0c\u4ee5\u53d6\u5f97\u5354\u52a9\uff0c\u4ee5\u5728\u75c5\u6bd2\u50b3\u64ad\u671f\u9593\u4fdd\u6301\u8207\u5ba2\u6236\u7684\u63a5\u89f8\u3002 \u6839\u64da\u6b64\u9700\u6c42\uff0cCisco \u5df2\u5efa\u7acb <a href=\"HTTP:\/\/www.cisco.com\/go\/remoteagents\">Webex Contact Center \u5feb\u901f\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848\u4f5c\u51fa\u56de\u61c9<\/a>\u3002 \u6b64\u89e3\u6c7a\u65b9\u6848\u5c07\u70ba\u7d44\u7e54\u63d0\u4f9b\u5feb\u901f\u3001\u5177\u6709\u6210\u672c\u6548\u76ca\u5730\u90e8\u7f72\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u7684\u80fd\u529b\uff0c\u4e26\u5141\u8a31\u516c\u53f8\u5728\u901a\u8a0a\u901a\u9053\u6700\u91cd\u8981\u7684\u6642\u9593\u70ba\u5ba2\u6236\u63d0\u4f9b\u8cc7\u8a0a\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u85c9\u7531 Cisco \u529f\u80fd\u8c50\u5bcc\u7684\u539f\u751f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848 Webex Contact Center<\/a>\uff0c\u5e02\/\u7e23\u53ef\u4ee5\u8b93\u4ee3\u7406\u5728\u81ea\u5df1\u5bb6\u7684\u8212\u9069\u5de5\u4f5c\uff0c\u5c07\u547c\u53eb\u8def\u7531\u81f3\u4ed6\u5011\uff0c\u5c31\u50cf\u5728\u8fa6\u516c\u5ba4\u4e2d\u4e00\u6a23\uff0c\u4e26\u4e14\u4e0d\u9700\u8981 VPN \u9023\u63a5\u6216 clunky \u5167\u90e8\u90e8\u7f72\u57fa\u790e\u67b6\u69cb\u4f86\u555f\u7528\u670d\u52d9\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cisco \u5718\u968a\u8207\u5e02\/\u7e23\u6210\u529f\u5354\u4f5c\uff0c\u4ee5\u5feb\u901f\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\u61c9\u7528\u7a0b\u5f0f\uff0c\u4e26\u63d0\u4f9b\u5e02\u91cc\u9060\u7aef\u5de5\u4f5c\u8005\u7684\u96fb\u8a71\u53ca\u5176\u8a71\u52d9\u4e2d\u5fc3\u61c9\u7528\u7a0b\u5f0f\u4e4b\u9593\u7684\u9023\u7d50\u3002 \u5728\u77ed\u77ed 48 \u5c0f\u6642\u5167\uff0cCisco \u5718\u968a\u80fd\u5920\u5c08\u9580\u8a2d\u5b9a\u4e00\u500b\u65b0\u7684\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff0c\u4ee5\u6eff\u8db3\u5e02\u91cc\u5728\u5bb6\u5de5\u4f5c\u7684\u9700\u6c42\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u540c\u6642\uff0cMestre \u548c\u5718\u968a\u9084\u7d44\u7e54\u5728\u661f\u671f\u65e5\u5411\u8a71\u52d9\u4e2d\u5fc3\u4ee3\u7406\u7684\u5bb6\u9001\u51fa\u65b0\u96fb\u8a71\u3001\u8033\u6a5f\u548c\u8a13\u7df4\u8cc7\u8a0a\u3002 \u5728\u7a7a\u6c23\u88e1\uff0c\u6709\u4e00\u500b\u7dca\u6025\u7684\u901a\u98a8\u95a5\u548c\u4e00\u4e9b\u6fc0\u52d5\u4eba\u5fc3\u7684\u5c08\u6848\uff0c\u5718\u968a\u5be6\u969b\u80fd\u5920\u5c07\u5176\u62c9\u958b\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>311 Call Center \u4f7f\u9060\u7aef\u4f5c\u696d\u66f4\u9806\u66a2 <\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u9031\u4e00\u4e0a\u5348 8\uff1a30\uff0c\u7b2c\u4e00\u500b\u547c\u53eb\u9032\u5165 311 Call &amp;Resolution Center\u3002 \u300c\u6211\u5011\u5f9e\u672a\u932f\u904e\u4efb\u4f55\u4e00\u6b21\uff0c\u300dMestre \u8aaa\u3002 \u5341\u4e8c\u500b 311 \u500b\u8a71\u52d9\u4e2d\u5fc3\u4ee3\u7406\u80fd\u5920\u5728\u5bb6\u5de5\u4f5c\uff0c\u63d0\u4f9b\u6709\u6548\u5de5\u4f5c\u6240\u9700\u7684\u4e00\u5207\u3002 Mestre \u5c0d Cisco \u7684\u6280\u8853\u4ee5\u53ca 311 \u5718\u968a\u7684\u958b\u653e\u614b\u5ea6\u8868\u793a\u980c\u980c\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u4f7f\u7528\u65b0\u7cfb\u7d71\u5f9e\u5bb6\u5230\u9060\u5730\u5de5\u4f5c\u5c0d\u65bc\u6211\u5011\u7684\u547c\u53eb\u8005\u4f86\u8aaa\u662f\u4e00\u6b21\u8e8d\u8e8d\u3002 \u6211\u5011\u5fc5\u9808\u5feb\u901f\u8abf\u6574\u548c\u8abf\u6574\uff0c\u300dMestre \u8aaa\u3002 \u4f46\u662f\uff0c\u96a8\u8457\u6240\u6709\u4eba\u5feb\u901f\u6210\u9577\u548c\u5354\u4f5c\uff0c\u9019\u8868\u793a\u5e02\/\u7e23\u80fd\u5920\u96a8\u6642\u901a\u77e5\u6211\u5011\u6709\u95dc\u6e2c\u8a66\u8cc7\u8a0a\u3001\u793e\u4ea4\u4e0d\u4e00\u81f4\u4ee5\u53ca\u4e00\u4e9b\u65b0\u6307\u5357\uff08\u5f9e\u4e00\u500b\u90e8\u7f72\u548c\u4e00\u500b\u516c\u53f8\uff09\u63d0\u4f9b\u7684\u6700\u65b0\u8cc7\u8a0a\u3002 \u5b83\u9084\u8b49\u660e\uff0c\u5728\u6703\u8b70\u5927\u5ef3\u4e2d\uff0c\u5c0f\u516c\u53f8\u4e00\u76f4\u5728\u904b\u4f5c\uff0c\u4e14\u95dc\u9375\u670d\u52d9\u4fdd\u6301\u4e0d\u8b8a\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u6211\u5011\u4e0d\u8981\u5fd8\u8a18\u4eba\u985e\u5143\u7d20\u4ee5\u53ca\u9019\u7a2e\u5143\u7d20\u5982\u4f55\u5f71\u97ff\u793e\u7fa4\u4e2d\u7684\u4eba\u5011\uff0c\u300dMestre \u8868\u793a\u3002 \u300c311 Call Center \u5c0d\u65bc\u9806\u66a2\u5e02\/\u7e23\u4e2d\u7684\u901a\u8a0a\u81f3\u95dc\u91cd\u8981\u3002 \u5728\u4e0d\u78ba\u5b9a\u7684\u671f\u9593\uff0c\u9019\u7d55\u5c0d\u5fc5\u8981\u3002 \u5373\u4f7f\u8fa6\u516c\u5ba4\u5df2\u95dc\u9589\uff0c\u54e1\u5de5\u5728\u5bb6\u5de5\u4f5c\uff0cCisco \u89e3\u6c7a\u65b9\u6848\u4e5f\u610f\u5473\u8457\u6211\u5011\u5f9e\u672a\u932f\u904e\u4f86\u96fb\u3002\u300d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u77ad\u89e3\u4f5c\u70ba\u4e00\u7cfb\u5217\u6703\u8b70\u4e4b\u4e00\u7684\u83ef\u80fd\u5927\u5b78\u5982\u4f55\u8207\u83ef <a href=\"HTTPs:\/\/blogs.cisco.com\/government\/answering-the-call-city-and-university-of-buffalo\">\u80fd\u5927\u5b78\u5408\u4f5c\uff0c\u4ee5\u6eff\u8db3\u5176\u9060\u7aef\u5de5\u4f5c\u53ca<\/a> \u670d\u52d9#PublicSectorNow\u76ee\u6a19\u3002<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u77ad\u89e3\u66f4\u591a\u6709\u95dc Webex Contact Center \u5982\u4f55<\/a> \u8aac\u660e\u60a8\u7684\u7d44\u7e54\u7684\u8cc7\u8a0a\u3002<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u77ad\u89e3\u66f4\u591a\u6309\u4e00\u4e0b<\/strong> <a href=\"HTTPs:\/\/blogs.cisco.com\/tag\/customer-story-blog-series\">\u4ee5\u9023\u63a5<\/a><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\"> \u7cfb\u5217\u4e2d\u6240\u6709\u5ba2\u6236\u4e8b\u4ef6\u90e8\u843d\u683cCisco \u5408\u4f5c\u5925\u4f34\u8207 Google Cloud \u63d0\u4f9b Contact Center AI \u5feb\u901f\u56de\u61c9<\/a> <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/dont-wait-now-is-the-time-to-move-your-calling-and-contact-centers-to-the-cloud\">\u8a08\u756b \u4e0d\u8981\u7b49\u5f85\u3002 \u73fe\u5728\u662f\u5c07\u547c\u53eb\u548c<\/a> <a href=\"HTTPs:\/\/www.wwt.com\/article\/are-you-considering-transition-permanent-remote-workforce\">\u806f\u7d61\u4e2d\u5fc3\u79fb\u81f3\u96f2\u7aef\u7684\u6642\u9593\u662f\u5426\u8003\u616e\u8f49\u63db\u5230\u66f4\u6c38\u4e45\u7684\u9060\u7aef\u5de5\u4f5c\u5718\u968a\uff1f<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u5ba2\u6236\u4e8b\u4ef6\u90e8\u843d\u683c\u7cfb\u5217\u4e2d\u7684\u4e0b\u4e00\u6b65\uff0c\u77ad\u89e3 Cisco \u5982\u4f55\u5728 48 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