{"id":386851,"date":"2020-08-18T10:31:32","date_gmt":"2020-08-18T17:31:32","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e6%af%8f%e6%9c%88%e6%9b%b4%e6%96%b0%ef%bc%9a-%e4%bd%bf%e7%94%a8%e9%9b%b2%e7%ab%af%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%82%ba-cisco-webex-center-%e5%85%85%e9%9b%bb\/"},"modified":"2020-08-18T10:31:32","modified_gmt":"2020-08-18T17:31:32","slug":"%e6%af%8f%e6%9c%88%e6%9b%b4%e6%96%b0%ef%bc%9a-%e4%bd%bf%e7%94%a8%e9%9b%b2%e7%ab%af%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%82%ba-cisco-webex-center-%e5%85%85%e9%9b%bb","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e6%af%8f%e6%9c%88%e6%9b%b4%e6%96%b0%ef%bc%9a-%e4%bd%bf%e7%94%a8%e9%9b%b2%e7%ab%af%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83%e7%82%ba-cisco-webex-center-%e5%85%85%e9%9b%bb\/","title":{"rendered":"\u6bcf\u6708\u66f4\u65b0\uff1a \u4f7f\u7528\u96f2\u7aef\u578b\u806f\u7d61\u4e2d\u5fc3\u70ba Cisco Webex Center \u5145\u96fb"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u6b61\u8fce\u4f7f\u7528\u6211\u5011\u7684\u6bcf\u6708\u529f\u80fd\u66f4\u65b0\u90e8\u843d\u683c\u7cfb\u5217 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u70ba\u4e86\u901a\u77e5\u6211\u5011\u7684\u5ba2\u6236 Cisco Contact Center \u7522\u54c1\u7fa4\u7d44\u4e2d\u53ef\u7528\u7684\u65b0\u529f\u80fd\uff0c\u6211\u5011\u5df2\u5efa\u7acb\u6b64\u6bcf\u6708\u90e8\u843d\u683c\u7cfb\u5217\u3002 \u6bcf\u500b\u6708\uff0c\u60a8\u5c07\u8046\u807d\u6211\u548c\u6211 Cisco \u540c\u4e8b\u6709\u95dc Webex \u7522\u54c1\u7fa4\u7d44\u7684\u65b0\u529f\u80fd\uff0c\u9019\u4e9b\u529f\u80fd\u53ef\u8aac\u660e\u7d44\u7e54\u6539\u9032\u5de5\u4f5c\u5834\u6240\u5354\u4f5c\u3001\u751f\u7522\u529b\u548c\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\u672c\u6708\uff0c\u6211\u5f37\u8abf\u4e00\u4e9b\u6fc0\u52d5\u4eba\u5fc3\u7684\u529f\u80fd\u662f Webex Contact Center \u6240\u5f15\u5165\u7684\uff0cWebex Contact Center<\/a>\u662f\u4e00\u500b\u591a\u529f\u80fd\u7684\u806f\u7d61\u4e2d\u5fc3\uff08CCaaS\uff09\uff0c\u5b83\u9069\u7528\u4e8e\u5404\u7a2e\u5c0f\u578b\u548c\u5927\u578b\u806f\u7d61\u4e2d\u5fc3\uff0c\u7531\u4e16\u754c\u5404\u5730\u7684\u4e3b\u8981\u8ca1\u52d9\u3001\u91ab\u7642\u3001\u96f6\u552e\u53ca\u5a1b\u6a02\u516c\u53f8\u6240\u4fe1\u4efb\u3002<\/p>\n<p>\u56e0\u70ba\u6211\u5011\u4f7f\u7528\u654f\u6377\u7684\u96f2\u7aef\u958b\u767c\u65b9\u6cd5\uff0c\u56e0\u6b64\u80fd\u5920\u983b\u7e41\u6301\u7e8c\u63a8\u51fa\u65b0\u529f\u80fd\u3002 \u6211\u5011\u7368\u7279\u7684\u591a\u79df\u96f2\u7aef Webex Platform for Contact Center <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\"><\/a> \u4f7f\u6211\u5011\u80fd\u5920\u5728\u6574\u500b\u806f\u7d61\u4e2d\u5fc3\u7522\u54c1\u7fa4\u7d44\u4e2d\u63d0\u4f9b\u9019\u4e9b\u65b0\u529f\u80fd\uff0c\u4f7f\u96f2\u7aef\u548c\u5167\u90e8\u90e8\u7f72\u5ba2\u6236\u80fd\u5920\u5feb\u901f\u5229\u7528\u65b0\u529f\u80fd\u4f86\u8aac\u660e\u4ed6\u5011\u9054\u6210\u696d\u52d9\u76ee\u6a19\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u4ee5\u4e0b\u662f\u65b0\u529f\u80fd<\/strong><br \/>\n<\/span><\/h2>\n<h2><span><br \/>\n  <strong>\u5229\u7528 Webex \u54e1\u5de5\u512a\u5316\u505a\u51fa\u66f4\u660e\u667a\u7684\u6c7a\u7b56 <\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u589e\u5f37\u7684 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex \u5de5\u4f5c\u529b\u512a\u5316<\/a> \uff08DWO\uff09 \u96f2\u7aef\u5957\u4ef6\u5305\u62ec\u54c1\u8cea\u7ba1\u5236\u3001\u54e1\u5de5\u7ba1\u7406\u548c\u5206\u6790\uff0c\u4f7f\u806f\u7d61\u4e2d\u5fc3\u76e3\u7763\u54e1\u80fd\u5920\u512a\u5316\u4ee3\u7406\u7684\u7e3e\u6548\u4e26\u53d6\u5f97\u6709\u95dc\u5ba2\u6236\u6709\u50f9\u503c\u7684\u8cc7\u6599\u898b\u89e3\u3002 \u89e3\u6c7a\u65b9\u6848\u5305\u62ec\u4e09\u500b\u91d1\u9470\u6a21\u7d44\uff0c\u73fe\u5728\u53ef\u96a8\u5167\u90e8\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848 Unified Contact Center Express \u4ee5\u53ca Webex Contact Center \u63d0\u4f9b\uff1a<\/p>\n<ul>\n<li><strong><br \/>\n  <span>Quality Management<\/span> <\/strong>\u5305\u62ec\u53ef\u5347\u7d1a\u7684\u8a9e\u97f3\u548c\u87a2\u5e55\u901a\u8a71\u9304\u97f3\uff0c\u4ee5\u53ca\u54c1\u8cea\u8a55\u4f30\u5de5\u5177\uff0c\u8b93\u76e3\u7763\u54e1\u53ef\u4ee5\u8f15\u9b06\u5730\u6aa2\u95b1\u8207\u8a55\u4f30\u500b\u4eba\u8207\u5c0f\u7d44\u7684\u7e3e\u6548\u5c64\u7d1a\uff0c\u5f9e\u800c\u4fdd\u6301\u5718\u968a\u751f\u7522\u529b\u3001\u7b2c\u4e00\u6b21\u901a\u8a71\u89e3\u6c7a \uff08FCR\uff09 \u548c\u5ba2\u6236\u6eff\u610f\u5ea6 \uff08CSAT\uff09 \u7684\u9802\u7aef\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334892\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334892\" class=\"wp-image-334892 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM-300x183.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM-768x467.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png 840w\" alt=\"Webex \u7684\"\u56db\u65b9\"\u54c1\u8cea\u7ba1\u5236\u6a21\u7d44\u4f7f\u806f\u7d61\u4e2d\u5fc3\u7d93\u7406\u80fd\u5920\u5229\u7528\u5ba2\u6236\u8cc7\u6599\u3001\u8a9e\u97f3\u53ca\u5176\u4ed6\u696d\u52d9\u76f8\u95dc\u4e2d\u7e7c\u8cc7\u6599\u7684\u5f37\u5927\u7d44\u5408\uff0c\u7cbe\u78ba\u627e\u5230\u611f\u8208\u8da3\u7684\u4e92\u52d5\u3002\" width=\"840\" height=\"511\" \/><p id=\"caption-attachment-334892\" class=\"wp-caption-text\">Webex \u54e1\u5de5\u512a\u5316\u54c1\u8cea\u7ba1\u5236<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>\u5de5\u4f5c\u529b <\/strong> <\/span>\u7ba1\u7406\u53ef\u8b93\u76e3\u7763\u54e1\u548c\u7d93\u7406\u70ba\u591a\u500b\u7db2\u7ad9\u5236\u5b9a\u6392\u7a0b\u3001\u7ba1\u7406\u95dc\u9375\u8cc7\u6599\u548c\u4e3b\u8981\u7e3e\u6548\u6307\u793a\u5668 \uff08KPI\uff09\uff0c\u4ee5\u53ca\u7ba1\u7406\u4ee3\u7406\u6392\u7a0b\u5373\u6642\u7684\u8f38\u5165\u503c\u3002 \u9019\u4f7f\u806f\u7d61\u4e2d\u5fc3\u80fd\u5920\u8f15\u9b06\u3001\u6e96\u78ba\u5730\u9810\u6e2c\u610f\u5916\u60c5\u6cc1\u3001\u4e3b\u52d5\u5206\u6790\u548c\u8abf\u6574\u61c9\u5c0d\u65e5\u5e38\u73fe\u5be6\uff0c\u4ee5\u53ca\u66f4\u660e\u667a\u7684\u6c7a\u7b56\u4f86\u7ba1\u7406\u95dc\u9375\u696d\u52d9\u8cc7\u6e90\u4ee5\u512a\u5316\u670d\u52d9\u5c64\u7d1a\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334893\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334893\" class=\"wp-image-334893 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1.png\" sizes=\"auto, (max-width: 833px) 100vw, 833px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1-300x183.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1-768x467.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1.png 833w\" alt=\"Webex \u7684\u5c40\u54e1\u5de5\u4f5c\u80fd\u529b\u7ba1\u7406\u6a21\u7d44\u4f7f\u806f\u7d61\u4e2d\u5fc3\u7d93\u7406\u80fd\u5920\u9810\u6e2c\u91cf\u8da8\u52e2\u3001\u5236\u5b9a\u4ee3\u7406\u6392\u7a0b\uff0c\u4ee5\u53ca\u8ffd\u8e64\u95dc\u9375\u7e3e\u6548\u6307\u793a\u5668\u3002 \" width=\"833\" height=\"507\" \/><p id=\"caption-attachment-334893\" class=\"wp-caption-text\">Webex \u54e1\u5de5\u512a\u5316\u5de5\u4f5c\u529b\u7ba1\u7406<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>\u54e1\u5de5\u512a\u5316\u5206\u6790 <\/strong> <\/span>\u5c07\u8a9e\u97f3\u3001\u684c\u9762\u548c\u6587\u5b57\u5206\u6790\u6574\u5408\u5230\u55ae\u4e00\u7d71\u4e00\u7684\u7ba1\u7406\u5de5\u5177\u4e2d\uff0c\u70ba\u76e3\u7763\u54e1\u63d0\u4f9b\u8cc7\u6599\u9a45\u52d5\u578b\u898b\u89e3\u4ee5\u53ca\u6709\u95dc\u5ba2\u6236\u8a9e\u97f3\u7684\u91cd\u8981\u5ea6\u91cf\u503c\u3002 \u9019\u70ba\u7d44\u7e54\u63d0\u4f9b\u4e86\u95dc\u65bc\u6bcf\u500b\u5ba2\u6236\u5c0d\u8a71\u7684\u552f\u4e00\u898b\u89e3\uff0c\u56e0\u6b64\u4ed6\u5011\u53ef\u4ee5\u9032\u884c\u6539\u9032\uff0c\u4ee5\u53d6\u5f97\u66f4\u597d\u7684\u5ba2\u6236\u9ad4\u9a57\u53ca\u696d\u52d9\u6210\u679c\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334894\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334894\" class=\"wp-image-334894 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics.png\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics-300x180.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics-768x461.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics.png 845w\" alt=\"\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u80fd\u5920\u4f7f\u7528 Analytics \u6a21\u7d44\u5f9e Webex \u7684\u7684\u4efb\u4f55\u4f4d\u7f6e\u7121\u7e2b\u6574\u5408\u548c\u8996\u89ba\u5316\u8cc7\u8a0a\u3002 \" width=\"845\" height=\"507\" \/><p id=\"caption-attachment-334894\" class=\"wp-caption-text\">Webex \u54e1\u5de5\u512a\u5316\u5206\u6790<\/p><\/div>\n<h2><span><br \/>\n  <strong>Webex Contact Center \u5206\u6790\u5668\u5831\u544a\u63d0\u9ad8\u904b\u4f5c\u6548\u7387<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u5df2\u5c0d\u9032\u7d1a\u5206\u6790\u89e3\u6c7a\u65b9\u6848\u9032\u884c\u4e00\u4e9b\u589e\u5f37\uff0c\u5f9e\u800c\u66f4\u8f15\u9b06\u5730\u627e\u5230\u91cd\u8981\u8cc7\u8a0a\uff0c\u4e26\u7c21\u5316\u95dc\u9375\u5ea6\u91cf\u503c\uff08\u4f8b\u5982\u7b49\u5f85\u6642\u9593\uff09\u7684\u81e8\u754c\u503c\u8a2d\u5b9a\u3002<\/p>\n<ul>\n<li><span><br \/>\n  <strong>\u589e\u5f37\u578b\u641c\u5c0b\uff1a <\/strong><br \/>\n<\/span>\u63d0\u4f9b\u6240\u6709\u8cc7\u6599\u593e\u540d\u7a31\u3001\u5831\u544a\u6216\u4e3b\u63a7\u53f0\u7684\u8996\u5716\uff0c\u6bd4\u5c0d\u9032\u6b65\u641c\u5c0b\u7684\u641c\u5c0b\u5b57\u4e32\u4ee5\u7bc0\u7701\u6642\u9593\u3002 \u6211\u5011\u5df2\u5c0d\u9032\u7d1a\u5206\u6790\u89e3\u6c7a\u65b9\u6848\u9032\u884c\u4e00\u4e9b\u589e\u5f37\uff0c\u5f9e\u800c\u66f4\u8f15\u9b06\u5730\u627e\u5230\u91cd\u8981\u8cc7\u8a0a\u4e26\u7c21\u5316\u4e3b\u8981\u5ea6\u91cf\u7684\u81e8\u754c\u503c\u8a2d\u5b9a\u3002<\/li>\n<li><strong><br \/>\n  <span>\u81e8\u754c\u503c\u5831\u544a\uff1a<\/span>\u00a0<\/strong>\u5141\u8a31\u60a8\u70ba\u4ee3\u7406\u548c\u901a\u8a71\u8cc7\u6599\u8a2d\u5b9a\u81ea\u8a02\u81e8\u754c\u503c\u548c\u8b66\u793a\uff0c\u4ee5\u96a8\u6642\u77ad\u89e3\u7b49\u5f85\u6642\u9593\u6216\u662f\u60a8\u9700\u8981\u5bc6\u5207\u8ffd\u8e64\u7684\u5176\u4ed6\u5ea6\u91cf\u503c\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334681\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334681\" class=\"wp-image-334681 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer-.png\" sizes=\"auto, (max-width: 924px) 100vw, 924px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer--300x173.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer--768x444.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer-.png 924w\" alt=\"Webex Contact Center \u5206\u6790\u5668\u589e\u5f37\u7684\u641c\u5c0b\" width=\"924\" height=\"534\" \/><p id=\"caption-attachment-334681\" class=\"wp-caption-text\">Webex Contact Center Analyzer \u589e\u5f37\u7684\u641c\u5c0b<\/p><\/div>\n<h2><span><br \/>\n  <strong>\u7c21\u5316\u90e8\u7f72\u548c\u7ba1\u7406Webex Control Hub<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>Cisco PSTN Webex Contact Center \u7684 Cisco \u64a5\u6253\u96fb\u8a71\uff1a<\/strong><br \/>\n<\/span> \u6211\u5011\u73fe\u5728\u70ba Cisco Webex Contact Center \u548c Cisco Webex Contact Center Enterprise \u5ba2\u6236\u63d0\u4f9b\u5feb\u901f\u90e8\u7f72 PSTN \u547c\u53eb\u89e3\u6c7a\u65b9\u6848\uff0c\u5f9e\u800c\u66f4\u8f15\u9b06\u5730\u4f7f\u7528 Cisco \u55ae\u4e00\u5e33\u55ae\u4f86\u8cfc\u8cb7\u548c\u90e8\u7f72\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u3002 \u70ba\u4e86\u9032\u4e00\u6b65\u7c21\u5316PSTN <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-control-hub\/index.html\">\uff0c\u53ef\u4ee5\u5728 Webex Control Hub\uff08Webex \u5354\u4f5c\u89e3\u6c7a\u65b9\u6848\u96f2\u7aef\u7ba1\u7406\u5de5\u5177\uff09<\/a>\u4e2d\u65b0\u589e\u548c\u4f9b\u61c9\u6388\u6b0a\u3002 \u5ba2\u6236\u53ef\u4ee5\u8cfc\u8cb7 Webex Contact Center \u8a02\u95b1\uff0c\u4e26\u5305\u542b Cisco PSTN \u96fb\u8a71\uff0c\u4e26\u53ef\u5728\u6700\u591a\u4e94\u5929\u5167\u555f\u52d5\u53ca\u4f7f\u7528\u3002<\/li>\n<\/ul>\n<div id=\"attachment_334685\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334685\" class=\"wp-image-334685 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings.png\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings-300x168.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings-768x431.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings.png 842w\" alt=\"\u900f\u904ePSTN Webex Contact Center \u65b0\u589e Cisco Webex Control Hub\" width=\"842\" height=\"472\" \/><p id=\"caption-attachment-334685\" class=\"wp-caption-text\">\u900f\u904ePSTN Webex Contact Center \u65b0\u589e Cisco Webex Control Hub<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>\u7b2c\u4e09<\/strong>   <strong><sup>     \u65b9<\/sup>   <\/strong>   <strong> \u61c9\u7528\u7a0b\u5f0f\uff1a <\/strong><br \/>\n<\/span>\u6211\u5011\u5df2\u4f7f\u7ba1\u7406\u9069\u7528\u4e8e Salesforce<sup><\/sup> \u7684 Webex Contact Center \u9023\u63a5\u5668\u53ca\u5176\u4ed6\u5354\u529b\u5ee0\u5546\u61c9\u7528\u7a0b\u5f0f\u8b8a\u5f97\u66f4\u52a0\u5bb9\u6613\uff0cWebex Control Hub\u3002 Salesforce \u9023\u63a5\u5668\u5728\u5ba2\u670d\u4eba\u54e1\u684c\u9762\u4e0a\u63d0\u4f9b\u95dc\u9375\u5ba2\u6236\u8cc7\u6599\uff0c\u63d0\u9ad8\u6548\u7387\u4e26\u5c07\u61c9\u7528\u7a0b\u5f0f\u5207\u63db\u6700\u5c0f\u5316\uff0c\u540c\u6642\u8aac\u660e\u5ba2\u6236\u3002 \u6b64\u5916\uff0c\u9023\u63a5\u5668\u9084\u5141\u8a31\u806f\u7d61\u4e2d\u5fc3\u6839\u64da\u5373\u6642\u5b58\u53d6\u5ba2\u6236\u8cc7\u6599\u4f86\u500b\u4eba\u5316 IVR \u6d41\u7a0b\u8207\u8def\u7531\uff0c\u78ba\u4fdd\u5ba2\u6236\u88ab\u8def\u7531\u81f3\u6700\u5408\u683c\u7684\u4eba\u54e1\uff0c\u6b64\u4eba\u53ef\u4ee5\u7b2c\u4e00\u6b21\u63d0\u4f9b\u6700\u6b63\u78ba\u53ca\u6642\u7684\u56de\u61c9\u3002<\/li>\n<\/ul>\n<p><div id=\"attachment_334688\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334688\" class=\"wp-image-334688\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub.png\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-300x168.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-768x431.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-1024x575.png 1024w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub.png 1072w\" alt=\"Webex Contact Center \u9023\u63a5\u5668\uff0c\u7528\u65bc Webex Contro Hub \u4e2d\u7ba1\u7406\u7684\u5354\u529b\u5ee0\u5546\u61c9\u7528\u7a0b\u5f0f\" width=\"730\" height=\"410\" \/><p id=\"caption-attachment-334688\" class=\"wp-caption-text\">Webex Contact Center \u9023\u63a5\u5668\uff0c\u7528\u65bc\u4ee5<\/p><\/div> \u65b9\u5f0f\u7ba1\u7406Webex Control Hub\u5354\u529b\u5ee0\u5546\u61c9\u7528\u7a0b\u5f0f<\/p>\n<h2><span><br \/>\n  <strong>\u4e0b\u4e00\u6b65\u505a\u4ec0\u9ebc\uff1f<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u671f\u5f85\u5b9a\u671f\u8207\u60a8\u6e9d\u901a\uff0c\u4e26\u8046\u807d\u9019\u4e9b\u65b0\u529f\u80fd\u5982\u4f55\u8aac\u660e\u60a8\u53d6\u5f97\u66f4\u5927\u7684\u6210\u529f\u3002 \u8acb\u7e7c\u7e8c\u95dc\u6ce8\u4e0b\u500b\u6708\u7684\u90e8\u843d\u683c\uff0c\u6211\u5c07\u5728\u90e8\u843d\u683c\u4e2d\u5f37\u8abf\u65b0\u529f\u80fd\uff0c\u9019\u4e9b\u529f\u80fd\u53ef\u6539\u5584\u60a8\u66f4\u52a0\u4e3b\u52d5\u5730\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u7684\u80fd\u529b\u3002<\/p>\n<blockquote><p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Webex Contact Center \u7684\u8cc7\u8a0a\uff0c\u8acb\u95b1\u8b80\u6211\u5011\u7684 <a href=\"HTTPs:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">\u96fb\u5b50\u7c3f<\/a>\u3002 \u82e5\u8981\u77ad\u89e3\u66f4\u591a\u6709\u95dc Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\u7684\u8cc7\u8a0a\uff0c\u8acb\u6d41\u89bd <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\u6211\u5011\u7684\u7db2\u7ad9<\/a>\u3002<\/p><\/blockquote>\n<p><span><br \/>\n  <strong>\u8981\u8207 Cisco \u5c08\u5bb6\u8a0e\u8ad6\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u55ce\uff1f\u00a0\u00a0 <\/strong><br \/>\n<\/span><\/p>\n<p>\u63a2\u7d22\u5feb\u901f\u90e8\u7f72\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u7684\u9078\u9805\uff0c\u9019\u4e9b\u89e3\u6c7a\u65b9\u6848\u5c07\u9577\u671f\u4fdd\u6301\u60a8\u7684\u4f7f\u7528\u3002 <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/remote-agents.html#~contact-us\">\u5728\u9019\u88e1\u8207 Cisco \u5c08\u5bb6\u806f\u7d61\u3002<\/a><\/p>\n<p><span><br \/>\n  <strong>\u9032\u4e00<\/strong> <\/span>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">\u6b65\u77ad\u89e3Cisco \u88ab\u8b58\u5225\u70ba Ar workplaces<\/a><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/a-blueprint-for-hybrid-workplaces\">  \u7684 Intelligent Contact Center 2020A<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences\">\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3\u9818\u5c0e\u8005Cisco \u5728\u667a\u6167\u578b\u5de5\u4f5c\u5834\u6240\u4e2d\u7684\u6700\u65b0\u5275\u65b0\u6539\u9032\u5ba2\u670d\u4e2d\u5fc3\u7684\u8868\u73fe\u4e26\u8c50\u5bcc\u5ba2\u6236\u9ad4\u9a57<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u67e5\u770b\u672c\u6708\u6709\u95dc\u53ef\u8aac\u660e\u7d44\u7e54\u6539\u9032 Cisco Contact Center \u7522\u54c1\u7fa4\u7d44\u4e2d\u7684\u5de5\u4f5c\u5834\u6240\u5354\u4f5c\u3001\u751f\u7522\u529b\u548c\u5ba2\u6236\u9ad4\u9a57\u7684\u65b0\u529f\u80fd\u7684\u66f4\u65b0\u3002<\/p>\n","protected":false},"author":5501,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[15112],"class_list":["post-386851","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u6bcf\u6708\u66f4\u65b0\uff1a \u4f7f\u7528\u96f2\u7aef\u578b\u806f\u7d61\u4e2d\u5fc3\u70ba Cisco Webex Center \u5145\u96fb | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-18T17:31:32+00:00\" \/>\n<meta name=\"author\" content=\"David Wiener\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Wiener\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u9810\u4f30\u95b1\u8b80\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 \u5206\u9418\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\\\/\"},\"author\":{\"name\":\"David 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