{"id":386869,"date":"2020-09-11T06:59:53","date_gmt":"2020-09-11T13:59:53","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-%e5%88%a9%e7%94%a8%e6%99%ba%e6%85%a7%e5%9e%8b%e6%8a%80%e8%a1%93%e8%bd%89%e6%8f%9b%e8%81%af%e7%b5%a1\/"},"modified":"2020-09-11T06:59:53","modified_gmt":"2020-09-11T13:59:53","slug":"%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-%e5%88%a9%e7%94%a8%e6%99%ba%e6%85%a7%e5%9e%8b%e6%8a%80%e8%a1%93%e8%bd%89%e6%8f%9b%e8%81%af%e7%b5%a1","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e5%8a%a0%e5%85%a5%e6%88%91%e5%80%91%e7%9a%84%e7%b6%b2%e8%b7%af%e7%a0%94%e8%a8%8e%e6%9c%83%ef%bc%9a-%e5%88%a9%e7%94%a8%e6%99%ba%e6%85%a7%e5%9e%8b%e6%8a%80%e8%a1%93%e8%bd%89%e6%8f%9b%e8%81%af%e7%b5%a1\/","title":{"rendered":"\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff1a 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\u5728\u89e3\u6c7a\u9019\u4e9b\u554f\u984c\u4e2d\uff0c&#8221;\u667a\u6167&#8221;\u626e\u6f14\u8457\u95dc\u9375\u7684\u89d2\u8272\u3002 \u9023\u7dda\u4e2d\u5fc3\u5728\u516c\u53f8\u8207\u5ba2\u6236\u4e4b\u9593\u767c\u751f\u300c\u771f\u76f8\u6642\u523b\u300d\uff0c\u826f\u597d\u6216\u4e0d\u826f\u9ad4\u9a57\u53ef\u80fd\u7559\u4e0b\u6c38\u4e45\u5370\u8c61\u3002 AI \u6b63\u7528\u65bc\u7c21\u5316\u6d41\u7a0b\u3001\u63d0\u9ad8\u6548\u7387\uff0c\u5b83\u5177\u6709\u8f49\u63db\u5ba2\u670d\u548c\u5ba2\u6236\u9ad4\u9a57\u7684\u6f5b\u529b\u3002\u00a0 \u5728\u904e\u53bb\u516d\u500b\u6708\u4e2d\uff0c\u6211\u5011\u770b\u5230\u9019\u4e9b AI \u652f\u63f4\u670d\u52d9\u7684\u63a1\u7528\u51fa\u73fe\u5927\u91cf\u589e\u9577\uff0c\u6211\u5011\u9810\u671f\u9019\u4e00\u8da8\u52e2\u5c07\u5728\u63a5\u4e0b\u4f86\u6578\u5e74\u5167\u7e7c\u7e8c\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703<\/strong><br \/>\n<\/span><\/h2>\n<p>\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def <a href=\"HTTPs:\/\/cloudonair.withgoogle.com\/events\/transforming-the-contact-center-with-artificial-intelligence\"><\/a> \u7814\u8a0e\u6703\uff0c\u8046\u807d\u6211\u8207 Google Cloud \u548c \u4ee5 \u4ee5\u5716\u723e\u63d0\u5716\u884c\u696d\u5c08\u5bb6\u8a0e\u8ad6\u6211\u5011\u5982\u4f55\u5408\u4f5c\uff0c\u900f\u904e\u667a\u6167\u5354\u4f5c\u4f86\u8f49\u63db\u806f\u7d61\u4e2d\u5fc3\u3002\u00a0\u60a8\u5c07\u77ad\u89e3 AI \u5982\u4f55\u8aac\u660e\u5ba2\u6236\u5feb\u901f\u3001\u76f4\u89c0\u5730\u63d0\u4f9b\u81ea\u52a9\u670d\u52d9\uff0c\u4ee5\u53ca\u5411\u5ba2\u670d\u63d0\u4f9b\u74b0\u5883\u3001\u898b\u89e3\u548c\u667a\u6167\uff0c\u4ee5\u63d0\u4f9b\u53ca\u6642\u3001\u6e96\u78ba\u7684\u56de\u61c9\uff0c\u5f9e\u800c\u6539\u9032\u5ba2\u6236\u6eff\u610f\u5ea6\u3001\u5fe0\u8aa0\u5ea6\u548c\u751f\u547d\u9031\u671f\u50f9\u503c\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-337610 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-10-at-11.36.44-AM-1024x431.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-10-at-11.36.44-AM-300x126.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-10-at-11.36.44-AM-768x323.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-10-at-11.36.44-AM-1024x431.png 1024w\" alt=\"\u4f7f\u7528\u5305\u62ec Antony Passemard\u3001\u4e00\u81d0\u6566\u5733\u751c Gaurav Johar \u5728\u5167\u7684\u667a\u6167\u806f\u7d61\u4e2d\u5fc3\u4e4b\u5c0f\u7d44\u6210\u54e1\" width=\"640\" height=\"269\" \/><\/p>\n<blockquote><p>\u6211\u5011\u671f\u5f85\u8207\u60a8\u4e00\u8d77\u89c0\u770b\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703 <a href=\"HTTPs:\/\/cloudonair.withgoogle.com\/events\/transforming-the-contact-center-with-artificial-intelligence\"><\/a>\u3002<\/p><\/blockquote>\n<h2><span>\u5176\u4ed6\u8cc7\u6e90<\/span><\/h2>\n<p>\u8acb\u52d9\u5fc5\u4e5f\u67e5\u770b\u9019\u4e9b\u8cc7\u6e90\uff1a<\/p>\n<ul>\n<li>\u67e5\u770b Cisco \u548c Google Cloud \u89e3\u6c7a\u65b9\u6848\u8996 <a href=\"HTTPs:\/\/video.cisco.com\/video\/6180833636001\">\u89c0<\/a><\/li>\n<li><a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">\u77ad\u89e3\u6709\u95dc Webex Contact Center AI \u89e3\u6c7a\u65b9\u6848<\/a> \u7684\u66f4\u591a\u8cc7\u8a0a<\/li>\n<li>\u8acb\u8a2a\u554f Cisco <a href=\"HTTPs:\/\/www.cisco.com\/go\/cc\">Contact Center \u89e3\u6c7a\u65b9\u6848<\/a> \u7db2\u7ad9<\/li>\n<\/ul>\n<p><strong>\u9032\u4e00 HTTPs:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/strong>  HTTPs:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences <\/p>\n<p>HTTPs:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\u3001\u5728\u806f\u7d61\u4e2d\u5fc3\u4f7f\u7528 AI \u4f86\u6539\u5584\u5ba2\u670d\u4eba\u54e1\u53ca\u5ba2\u6236\u9ad4\u9a57\u7684\u597d\u8655\u548c\u6a5f\u6703\u3002<\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[573,8158],"class_list":["post-386869","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-artificial-intelligence","tag-call-center-zh-hant"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff1a \u5229\u7528\u667a\u6167\u578b\u6280\u8853\u8f49\u63db\u806f\u7d61\u4e2d\u5fc3 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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\/>\n<meta name=\"author\" content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-webinar-transforming-the-contact-center-with-artificial-intelligence\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-webinar-transforming-the-contact-center-with-artificial-intelligence\\\/\"},\"author\":{\"name\":\"Omar Tawakol\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/68c83c0017430ff9b74b899e8245aa00\"},\"headline\":\"\u52a0\u5165\u6211\u5011\u7684\u7db2\u8def\u7814\u8a0e\u6703\uff1a 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