{"id":386907,"date":"2020-07-10T10:02:40","date_gmt":"2020-07-10T17:02:40","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/%e9%9b%b2%e7%ab%af%e5%b7%b2%e5%88%b0%e9%81%94%ef%bc%9a-%e7%95%b6%e4%b8%80%e5%80%8b%e5%90%8d%e8%a9%9e%e8%ae%8a%e6%88%90%e5%8b%95%e8%a9%9e%e6%99%82\/"},"modified":"2020-07-10T10:02:40","modified_gmt":"2020-07-10T17:02:40","slug":"%e9%9b%b2%e7%ab%af%e5%b7%b2%e5%88%b0%e9%81%94%ef%bc%9a-%e7%95%b6%e4%b8%80%e5%80%8b%e5%90%8d%e8%a9%9e%e8%ae%8a%e6%88%90%e5%8b%95%e8%a9%9e%e6%99%82","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/%e9%9b%b2%e7%ab%af%e5%b7%b2%e5%88%b0%e9%81%94%ef%bc%9a-%e7%95%b6%e4%b8%80%e5%80%8b%e5%90%8d%e8%a9%9e%e8%ae%8a%e6%88%90%e5%8b%95%e8%a9%9e%e6%99%82\/","title":{"rendered":"\u96f2\u7aef\u5df2\u5230\u9054\uff1a \u7576\u4e00\u500b\u540d\u8a5e\u8b8a\u6210\u52d5\u8a5e\u6642"},"content":{"rendered":"


\n \u96f2\u7aef\u51fa\u73fe <\/strong> <\/strong>
\n <\/a>
\n <\/span>
\n<\/span><\/h2>\n

\u83ef\u79f6\u56d7\u79f6\u56d7\u79f6\u5728\u79ec\u79f6\u5728 \u6642\u9593\u662f\u5f88\u597d\u7684\u7b49\u5316\u5668\uff0c\u56e0\u70ba\u6211\u5011\u4ee5\u76f8\u540c\u6578\u91cf\u958b\u59cb\uff0c\u4f46\u6bcf\u4e00\u6b21\u4f7f\u7528\u4e0d\u540c\u7684\u6642\u9593\u3002 \u5728\u904e\u53bb 20 \u5e74\u4e2d\uff0c\u6211\u5011\u57fa\u65bc\u9069\u61c9\u65b0\u884c\u92b7\u7684\u80fd\u529b\uff08\u4e00\u500b\u8207\u52a0\u5feb\u5e02\u5834\u901f\u5ea6\u4ee5\u53ca\u516c\u53f8\u5982\u4f55\u5feb\u901f\u8abf\u6574\u5ba2\u6236\u9700\u6c42\u6709\u95dc\u7684\u80fd\u529b\uff09\u4f86\u767c\u73fe\u696d\u52d9\u6a21\u578b\u7684\u6210\u529f\u548c\u5931\u6557\u3002<\/p>\n

\u5373\u6642\u7684\u7c21\u5316\u548c\u5b58\u53d6\u7684\u8f15\u9b06\u5efa\u7acb\u4e86\u65b0\u516c\u53f8\uff0c\u4f7f\u4e00\u5bb6\u64c1\u6709\u4e00\u5e74\u7684\u516c\u53f8\u7372\u5f97\u5de8\u5927\u7684\u5e02\u5834\u50f9\u503c\u3002 \u7576\u6d88\u8cbb\u8005\u958b\u59cb\u4fe1\u4efb\u7db2\u969b\u7db2\u8def\u6642\uff0c\u65b0\u7684\u7dda\u4e0a\u670d\u52d9\u5c31\u5728\u5168\u7403\u63d0\u4f9b\uff0c\u5176\u4e2d\u901f\u5ea6\u8207\u56de\u61c9\u6027\u6210\u70ba\u4fe1\u5ff5\u3002 \u4f01\u696d\u4e0d\u518d\u9700\u8981\u4f9d\u8cf4\u672c\u5730\u5ba2\u6236\uff0c\u5b83\u5011\u5c07\u300c\u8ddd\u96e2\u9060\u65b9\u300d\u4e00\u8a5e\u63d2\u5165\u5ba2\u6236\u96fb\u8a71\u4e2d\u3002<\/p>\n


\n \u300c\u4f4d\u7f6e\u6b63\u78ba\uff0c\u6642\u9593\u6b63\u78ba…\u300d <\/strong> \u5728\u76f8\u540c\u7684\u98a8\u66b4\u4e2d\uff0c\u4f46\u4e0d\u662f\u5728\u540c\u4e00\u500b\u98a8\u66b4\u4e2d\uff1f<\/strong><\/span><\/h2>\n

\u96d6\u7136\u6642\u9593\u975e\u5e38\u91cd\u8981\uff0c\u4f46\u662f\u7576\u5728\u6b63\u78ba\u7684\u6642\u9593\u9032\u5165\u6b63\u78ba\u7684\u4f4d\u7f6e\u6642\uff0c\u5c07\u4f4d\u7f6e\u653e\u7f6e\u65bc\u4f4d\u7f6e\u4ee5\u5229\u7528\u6b64\u6642\u6a5f\u66f4\u70ba\u91cd\u8981\u3002 \u77ad\u89e3\u4f55\u6642\u5c0d\u65b0\u6280\u8853\u63a1\u53d6\u52d5\u4f5c\u662f\u4e00\u7a2e\u5be6\u7528\u6027\u548c\u7a4d\u6975\u6027\u7684\u826f\u597d\u5e73\u8861\u3002<\/p>\n

\u904e\u53bb\u8a31\u591a\u5e74\u4e2d\uff0c\u5f88\u591a\u4eba\u8a66\u5716\u7528\u975e\u5e38\u719f\u6089\u7684\u8853\u8a9e\uff08\u300c\u6b63\u5728\u8a08\u7b97\u9ede\u300d\u3001\u300c\u4ea4\u53c9\u7684\u968e\u6bb5\u300d\u548c\u300c\u4e00\u5c0d\u4e00\u7684\u5617\u8a66\uff09\u300d\u4f86\u89e3\u6c7a\u9019\u500b\u7cbe\u78ba\u6642\u523b\uff0c\u6240\u6709\u9019\u4e00\u5207\u90fd\u88ab\u63d0\u4f9b\u70ba\u5efa\u7acb\u4e00\u500b\u7bc4\u4f8b\u8f49\u8b8a\u9054\u5230\u88ab\u6211\u5011\u63a5\u53d7\u7684\u9019\u500b\u6642\u523b\u3002<\/p>\n


\n “\u662f\u8207\u6c92\u6709”<\/strong>
\n<\/span><\/h2>\n

\u6211\u60f3\u63d0\u4f9b\u4e00\u7a2e\u66f4\u70ba\u76f4\u63a5\u7684\u65b9\u5f0f\u4f86\u8b58\u5225\u95dc\u9375\u6642\u523b\u3002 \u5728\u89c0\u770b\u9019\u4e9b\u5e74\u7684\u6578\u500b\u6280\u8853\u6ce2\u6b21\u4e4b\u5f8c\uff0c\u6211\u80fd\u5920\u78ba\u4fe1\u7576\u6280\u8853\u5f9e\u300c\u540d\u8a5e\u300d\u5230\u300c\u52d5\u8a5e\u300d\u72c0\u614b\u8f49\u79fb\u6642\u6703\u767c\u751f\u4e00\u4e9b\u6642\u523b- \u7576\u4f9b\u61c9\u5546\u548c\u4f01\u696d\u90fd\u4e0d\u518d\u95dc\u6ce8\u300c\u73fe\u72c0\u300d\u4e26\u8f49\u79fb\u5230\u5b83\u300c\u505a\u4ec0\u9ebc\u300d\u6642\uff0c\u5c31\u66f4\u660e\u78ba\u4e86\u4e00\u9ede\u3002 \u6280\u8853\u4f9b\u61c9\u5546\u5c0d\u65bc\u95dc\u6ce8\u6280\u8853\u662f\u4ec0\u9ebc\uff08\u4f8b\u5982\u7522\u54c1\u5c6c\u6027\uff09\u5f88\u95dc\u6ce8\u3002 \u5ba2\u6236\u8cfc\u8cb7\u52d5\u8a5e\uff08\u5b83\u505a\u4ec0\u9ebc\uff09\uff0c\u800c\u4e0d\u662f\u8cfc\u8cb7\u540d\u8a5e\uff08\u5b83\u662f\u4ec0\u9ebc\uff09\u3002 \u7576\u516c\u53f8\u53ca\u5176\u5ba2\u6236\u4f7f\u7528\u76f8\u540c\u8a9e\u8a00\u6642\uff0c\u6703\u53d6\u5f97\u9032\u5c55\u4e26\u63a1\u7528\u3002<\/p>\n

\u4f01\u696d\u5728\u8655\u7406\u76ee\u524d\u5e02\u5834\u4e0a\u7684\u4e0d\u7a69\u5b9a\u56e0\u7d20\u6642\uff0c\u901a\u5e38\u7121\u6cd5\u5b8c\u5168\u5438\u5f15\u5176\u5ba2\u6236\u548c\u5ba2\u6236\u3002 \u8207\u6240\u6709\u56b4\u91cd\u7d93\u6fdf\u8870\u9000\u548c\u7d93\u6fdf\u8870\u9000\u4e00\u6a23\uff0c\u4e00\u4e9b\u4f01\u696d\u5c07\u6e05\u695a\u5730\u751f\u5b58\uff0c\u800c\u5176\u4ed6\u4f01\u696d\u5c07\u5931\u6557\u3002 \u65e9\u671f\u6307\u793a\u662f\u63d0\u4f9b \u96f2\u7aef\u578b<\/a>\u865b\u64ec\u89e3\u6c7a\u65b9\u6848\u7684\u516c\u53f8\u53ef\u4ee5\u7e7c\u7e8c\u63d0\u4f9b\u7522\u54c1\u548c\u670d\u52d9\uff0c\u800c\u5176\u4ed6\u4eba\u7121\u6cd5\u7e7c\u7e8c\u63d0\u4f9b\u3002 \u9019\u4e9b\u516c\u53f8\u70ba\u63d0\u4f9b\u5341\u5206\u9700\u8981\u7684\u670d\u52d9\u63d0\u4f9b\u4e86\u6a5f\u6703\u3002 \u4ed6\u5011\u5c07\u56e0\u672a\u4f86\u7684\u696d\u52d9\u548c\u54c1\u724c\u8b58\u5225\u800c\u6210\u70ba\u5728\u56b4\u91cd\u6df7\u6dc6\u7684\u60c5\u6cc1\u4e0b\u53ef\u7528\u4e26\u61c9\u7b54\u547c\u53eb\u7684\u4eba\u3002<\/p>\n


\n \u5f37\u5236\u529f\u80fd<\/strong>
\n<\/span><\/h2>\n

\u7a81\u7136\uff0c\u5728 2020 \u5e74\uff0c\u6211\u5011\u5728\u5168\u7403\u4f01\u696d\u4e0a\u770b\u5230\u5de8\u5927\u7684\u5f37\u5236\u529f\u80fd\u3002 \u4f9b\u61c9\u5546\u5f9e\u4e00\u500b\u89d2\u5ea6\u63cf\u8ff0\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\u5df2\u5e74\uff0c\u4ed6\u5011\u5f88\u5feb\u767c\u73fe\uff0c\u96f2\u7aef\u300c\u505a\u4ec0\u9ebc\u300d\u6bd4\u96f2\u7aef\u300c\u662f\u300d\u66f4\u76f8\u95dc\u3002 \u5168\u7403\u7684 IT \u7d44\u7e54\u9762\u81e8\u7684\u4e00\u500b\u73fe\u6210\u6311\u6230\uff0c\u5fc5\u9808\u7528\u5176\u73fe\u6709\u696d\u52d9\u5408\u4f5c\u5925\u4f34\u4f86\u89e3\u6c7a\uff08\u5728\u5e7e\u5468\u5167\uff0c\u7acb\u5373\u5f9e\u958b\u59cb\u8655\u7406\u5230\u5be6\u969b\u64cd\u4f5c\uff09\u5f9e\u540d\u8a5e\u5230\u52d5\u8a5e\u3002<\/p>\n

<\/a> \u5728\u806f\u7d61\u4e2d\u5fc3\u7a7a\u9593\u4e2d\uff0c\u5168\u7403 75-80% \u7684\u806f\u7d61\u4e2d\u5fc3\u4ee3\u7406\u7a81\u7136 75-80% \u5728\u5bb6\u5de5\u4f5c\uff0c\u53d7\u96f2\u7aef\u6a21\u578b\u652f\u63f4\uff08\u5b8c\u5168\u6216\u90e8\u5206\uff09\u751a\u81f3\u6c38\u4e45\u652f\u63f4\u3002 \u516c\u53f8\u76f4\u63a5\u53d7\u76ca\u4e8e\u96f2\u7aef\u904b\u4f5c\u6a21\u5f0f\uff0c\u800c\u4e0d\u662f\u5f9e\u975c\u614b\u898f\u683c\u8868\u548c\u4e00\u822c\u597d\u8655\uff08\u4f8b\u5982\u300c\u4f4e TCO\u300d\u548c\u300c\u696d\u52d9\u654f\u6377\u6027\u300d\uff09\u4e2d\u8b58\u5225\u89e3\u6c7a\u65b9\u6848\u7684\u50f9\u503c\u3002<\/p>\n

\u751f\u7522\u529b\u3001\u65b0\u6280\u8853\u5c07\u6703\u51fa\u73fe\uff0c\u53ef\u80fd\u7528\u300c\u662f\u300d\u8853\u8a9e\u63cf\u8ff0\u5b83\u3002 \u7136\u800c\uff0c\u5982\u679c\u6700\u8fd1\u7684\u6d3b\u52d5 \u662f\u63a1\u7528\u672a\u4f86\u7684\u6307\u793a\u5668\uff0c\u90a3\u9ebc\u672a\u4f86\u5168\u7403\u806f\u7d61\u4e2d\u5fc3\u5c07\u6709\u5f88\u591a<\/a> \u52d5\u8a5e\u3002<\/p>\n

\n

\u8acb\u95b1\u8b80\u6211\u5011\u7684 ebook\uff0c \u5c07\u8cc7\u6599\u4e2d\u5fc3\u79fb\u52d5\u81f3\u96f2\u7aef<\/a>\uff0c
\n \u4ee5\u77ad\u89e3\u6709\u95dc\u96f2\u7aef\u578b\u597d\u8655\u7684\u8cc7\u8a0a\u3002<\/strong><\/h2>\n<\/blockquote>\n

\u9032\u4e00\u6b65\u77ad\u89e3Cisco \u88ab\u8b58\u5225\u70ba Ar\u6703\u5168\u7403\u667a\u6167\u806f\u7d61\u4e2d\u5fc3 2020<\/strong> \u7684\u9818\u5148\u4f01\u696dCisco<\/a> \u5728\u667a\u6167\u578b\u4f01\u696d\u4e2d\u7684\u6700\u65b0\u5275\u65b0\u6539\u9032\u806f\u7d61\u4e2d\u5fc3\u7684\u696d\u52d9\u6210\u679c\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u300c\u4f4d\u65bc\u5340\u57df\u300d\u55ce\uff1f<\/a> <\/a><\/p>\n

\u4ecb\u7d39 Webex Contact Center Enterprise [Webinar]<\/a> \u5176\u4ed6\u8cc7\u6e90<\/strong> \u9032\u4e00\u6b65\u4e00\u8d77\u5de5\u4f5c\uff0c\u4ee5\u53d6\u5f97\u6700\u5927\u6210\u6548\uff1a \u6a4b\u63a5\u60a8\u696d\u52d9\u4e2d\u7684\u5c0f\u5718\u968a<\/a> \u5229\u7528\u500b\u4eba\u5316\u7684\u60c5\u5883\u4e92\u52d5\u6eff\u8db3\u5ba2\u6236\u7684\u9810\u671f<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u9700\u6c42\u5feb\u901f\u9069\u61c9\u5e02\u5834\u548c\u5ba2\u6236\u9700\u6c42\uff0c\u9019\u4e00\u9ede\u975e\u5e38\u5f37\u5927<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[772,10983],"class_list":["post-386907","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-cloud-communications","tag-10983"],"acf":[],"yoast_head":"\n\u96f2\u7aef\u5df2\u5230\u9054\uff1a \u7576\u4e00\u500b\u540d\u8a5e\u8b8a\u6210\u52d5\u8a5e\u6642 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cloud-has-arrived-when-a-noun-becomes-a-verb\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u96f2\u7aef\u5df2\u5230\u9054\uff1a \u7576\u4e00\u500b\u540d\u8a5e\u8b8a\u6210\u52d5\u8a5e\u6642 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u9700\u6c42\u5feb\u901f\u9069\u61c9\u5e02\u5834\u548c\u5ba2\u6236\u9700\u6c42\uff0c\u9019\u4e00\u9ede\u975e\u5e38\u5f37\u5927\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cloud-has-arrived-when-a-noun-becomes-a-verb\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-10T17:02:40+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n<script type=\"application\/ld+json\" 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