{"id":386996,"date":"2020-06-18T08:45:32","date_gmt":"2020-06-18T15:45:32","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hant\/cisco-%e8%a2%ab%e8%ad%98%e5%88%a5%e7%82%ba-ar%e4%bb%a5%e5%85%a8%e7%90%83%e6%99%ba%e6%85%a7%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83-2020-%e5%b9%b4%e7%9a%84%e9%a0%98%e5%b0%8e%e8%80%85\/"},"modified":"2020-06-18T08:45:32","modified_gmt":"2020-06-18T15:45:32","slug":"cisco-%e8%a2%ab%e8%ad%98%e5%88%a5%e7%82%ba-ar%e4%bb%a5%e5%85%a8%e7%90%83%e6%99%ba%e6%85%a7%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83-2020-%e5%b9%b4%e7%9a%84%e9%a0%98%e5%b0%8e%e8%80%85","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hant\/%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/cisco-%e8%a2%ab%e8%ad%98%e5%88%a5%e7%82%ba-ar%e4%bb%a5%e5%85%a8%e7%90%83%e6%99%ba%e6%85%a7%e5%9e%8b%e8%81%af%e7%b5%a1%e4%b8%ad%e5%bf%83-2020-%e5%b9%b4%e7%9a%84%e9%a0%98%e5%b0%8e%e8%80%85\/","title":{"rendered":"Cisco \u88ab\u8b58\u5225\u70ba Ar\u4ee5\u5168\u7403\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3 2020 \u5e74\u7684\u9818\u5c0e\u8005"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\u4f7f\u7528\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3\u63a8\u52d5\u5ba2\u6236\u696d\u52d9\u589e\u9577<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5728\u904e\u53bb\u4e00\u5e74\u4e2d\uff0cCisco \u4e00\u76f4\u5728\u767c\u5c55\u806f\u7d61\u4e2d\u5fc3\u7522\u54c1\u7fa4\u7d44\uff0c\u4ee5\u8aac\u660e\u6211\u5011\u7684\u5ba2\u6236\u63a8\u52d5\u696d\u52d9\u589e\u9577\u548c\u7af6\u722d\u512a\u52e2\u3002 \u00a0\u6211\u5011\u5df2\u5728\u591a\u500b\u5730\u7406\u5340\u57df\u4e2d\u555f\u52d5 Webex Contact Center <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center-enterprise\/index.html\">\uff0c\u6700\u8fd1\u63a8\u51fa\u4e86 Webex Contact Center Enterprise<\/a>\uff0c\u8a72\u4f01\u696d\u662f\u4e00\u7a2e\u5f37\u5927\u7684\u3001\u53ef\u5347\u7d1a\u7684\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\uff0c\u5b83\u7b26\u5408\u975e\u5e38\u5927\u7684\u4f01\u696d\u7279\u6709\u7684\u8907\u96dc\u9700\u6c42\u3002<\/p>\n<p>\u6211\u5011\u7372\u5f97\u4e86 Voicea\uff0c\u4e26\u5feb\u901f\u6574\u5408\u4e86\u65b0\u7684\u7531 AI \u652f\u63f4\u4ee3\u7406\u7684\u901a\u8a71\u8a18\u9304\u529f\u80fd\uff0c\u9019\u4e9b\u529f\u80fd\u900f\u904e\u6700\u4f73\u7684\u55ae\u5b57\u932f\u8aa4\u7387\u53ca\u8a18\u9304\u6e96\u78ba\u6027\u6548\u80fd\u4f86\u63d0\u9ad8\u751f\u7522\u529b\u548c\u901a\u8a71\u7d50\u675f\u6548\u7387\u3002 \u6211\u5011\u7684\u7b2c\u4e8c\u6b21\u4e3b\u8981\u6536\u8cfc\u662f CloudCherry <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\uff0c\u5b83\u4f7f\u6211\u5011\u7b2c\u4e00\u6b21\u9ad4\u9a57\u7ba1\u7406 SaaS \u89e3\u6c7a\u65b9\u6848 Webex Experience Management<\/a>\u80fd\u5920\u4f7f\u516c\u53f8\u80fd\u5920\u5c0d\u5ba2\u6236\u7684\u610f\u898b\u56de\u994b\u548c\u9ad4\u9a57\u9032\u884c\u6709\u610f\u7fa9\u7684\u5206\u6790\uff0c\u5f9e\u800c\u6539\u9032\u696d\u52d9\u6210\u679c\uff0c\u4f8b\u5982 Net \u90fd\u9ad8\u5206\u548c\u5ba2\u6236\u751f\u547d\u9031\u671f\u503c\u3002<\/p>\n<p>\u6211\u5011\u589e\u5f37\u4e86\u5167\u90e8\u90e8\u7f72\u89e3\u6c7a\u65b9\u6848\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u4e86\u66f4\u7c21\u55ae\u7684\u65b9\u5f0f\u4f86\u7ba1\u7406\u8edf\u9ad4\u6388\u6b0a\uff0c\u4ee5\u53ca\u6574\u5408\u81f3\u9032\u7d1a\u96f2\u7aef\u670d\u52d9\uff08\u4f8b\u5982\uff0c\u4ee3\u7406\u684c\u9762\u4e0a\u7684\u5206\u6790\u5831\u544a\u3001\u901a\u8a71\u8a18\u9304\u53ca\u5ba2\u6236\u610f\u898b\u56de\u994b\u5ea6\u91cf\u503c\uff09-\u9019\u4e00\u5207\u90fd\u6e1b\u8f15\u4e86\u96f2\u7aef\u670d\u52d9\u7684\u63a1\u7528\u969c\u7919\u3002<\/p>\n<p>\u6211\u5011\u5ba3\u544a\u4e86\u9069\u7528\u4e8e Contact Center \u7684 Webex \u5e73\u81fa\uff0c\u5b83\u662f\u4e00\u7a2e\u958b\u653e\u3001\u9748\u6d3b\u7684\u591a\u91cd\u79df\u4f7f\u7528\u8005\u96f2\u7aef\u89e3\u6c7a\u65b9\u6848\uff0c\u57fa\u65bc Webex \u67b6\u69cb\uff0c\u5b83\u662f\u6211\u5011\u806f\u7d61\u4e2d\u5fc3\u7522\u54c1\u7fa4\u7d44\u7684\u8a17\u7ba1\uff0c\u4e26\u69cb\u6210\u6240\u6709\u672a\u4f86\u5275\u65b0\u7684\u57fa\u790e\u3002<\/p>\n<p>\u6700\u5f8c\uff0c\u96a8\u8457\u4ea4\u8ac7 IVR \u89e3\u6c7a\u65b9\u6848\u7684\u63a8\u51fa\u3001\u8207 Google Cloud Dialogflow \u7684\u6df1\u5165\u6574\u5408\uff0c\u4ee5\u53ca\u8a08\u756b\u5728\u8fd1\u671f\u63d0\u4f9b\u66f4\u591a AI \u578b\u529f\u80fd\uff0c\u6211\u5011\u7684 AI \u7522\u54c1\u7fa4\u7d44\u5728\u4e00\u5e74\u6709\u5927\u5e45\u589e\u9577\u3002 \u95b1\u8b80\u6211\u5011 <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences\">\u6709\u95dc\u806f\u7d61<\/a> \u4e2d\u5fc3\u7522\u54c1\u7fa4\u7d44\u7684\u6700\u65b0\u667a\u6167\u5275\u65b0\u516c\u544a\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u7531 Ar\u4e00\u7d93\u7814\u7a76\u8b58\u5225<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u5341\u5206\u611f\u8b1d\u6211\u5011\u7684\u7522\u54c1\u7fa4\u7d44\u548c\u7b56\u7565\u4eca\u5e74\u518d\u6b21\u5f97\u5230\u5168\u7403\u8a8d\u53ef\u4e4b\u884c\u696d\u5206\u6790\u516c\u53f8 Ar\u91cd\u8a66\u3002 <a href=\"HTTPs:\/\/engage2demand.cisco.com\/LP=21586\">\u5728\u5176 2020 Ar\u6703\u5168\u7403\u667a\u6167<\/a>\u578b\u806f\u7d61\u4e2d\u5fc3\u4e2d\uff0cCisco \u88ab\u8b58\u5225\u70ba\u5176\u667a\u6167\u806f\u7d61\u4e2d\u5fc3\u7a2e\u985e\u4e2d\u7684\u9818\u5148\u8005\u3002<\/p>\n<p>Ar\u6703\u7814\u7a76\u662f\u4e00\u5bb6\u7368\u7acb\u7684\u7814\u7a76\u8207\u8aee\u8a62\u516c\u53f8\uff0c\u5728\u8aac\u660e\u696d\u52d9\u548c IT \u4e3b\u7ba1\u9032\u884c\u66f4\u660e\u667a\u7684\u6280\u8853\u548c\u7b56\u7565\u6c7a\u7b56\u65b9\u9762\u64c1\u6709\u6578\u5341\u5e74\u7d93\u9a57\u3002 \u00a0Ar factors Research Globe \u662f\u4e00\u7a2e\u5e02\u5834\u8a55\u4f30\u5de5\u5177\uff0c\u5b83\u4ee5\u9019\u4e9b\u56e0\u7d20\u4f5c\u70ba\u6295\u8cc7\u56e0\u7d20\u4e26\u8a55\u4f30\u4f9b\u61c9\u5546\u7684\u5b8c\u6574\u7522\u54c1\u7fa4\u7d44\u529f\u80fd\uff0c\u4e26\u56e0\u6b64\u8d85\u51fa\u5176\u898f\u6a21\u548c\u5e02\u5360\u7387\u3002 \u5b9a\u4f4d\u65bc\u5168\u7403\u53cd\u6620\u63d0\u4f9b\u8005\u672a\u4f86\u7b56\u7565\u7684\u5b8c\u6210\u60c5\u6cc1\u53ca\u5176\u5728\u5e02\u5834\u4e2d\u5b8c\u6210\u8a72\u7b56\u7565\u7684\u7e3e\u6548\uff08\u5728\u7e3e\u6548\u548c\u9858\u666f\u4e4b\u9593\u4fdd\u6301\u5e73\u8861\uff09\u3002<\/p>\n<div id=\"attachment_327272\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-327272\" class=\"wp-image-327272 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/06\/Aragon-2020-globe-Intelligent-Contact-Centers-FINAL.png\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/06\/Aragon-2020-globe-Intelligent-Contact-Centers-FINAL-300x287.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/06\/Aragon-2020-globe-Intelligent-Contact-Centers-FINAL.png 640w\" alt=\"\u4ee5 Cisco \u70ba\u9818\u982d\u7f8a\u7684 Ar\u4e00s 2020 \u5168\u7403\" width=\"640\" height=\"613\" \/><p id=\"caption-attachment-327272\" class=\"wp-caption-text\">Copyright \u00a9 2020 Ar affiliates Research Inc. \u548c\/\u6216\u5176\u5b50\u516c\u53f8\u3002 \u4fdd\u7559\u6240\u6709\u6b0a\u5229\u3002 Ar\u6703\u6240\u7814\u7a76\u53ca Ar\u6703\u7814\u7a76\u5168\u7403\u662f Ar\u6703\u7814\u7a76 Inc.<\/p><\/div>\n<p> Ar\u4e00\u7684\u5546\u6a19\uff0c\u5206\u6790\u8a55\u4f30\u4e86\u95dc\u9375\u9818\u57df\uff0c\u4f8b\u5982\u7522\u54c1\u7b56\u7565\u3001\u57f7\u884c\u6548\u679c\u53ca\u5168\u7403\u63a5\u89f8\u7bc4\u570d\u3002 \u6839\u64da Arlun \u7814\u7a76\u7dda\u7d22\u5206\u6790\u8005 Jim Lundy \u7de8\u5beb\u7684\u5831\u544a\uff1a \u300cCisco \u662f UCC \u7684\u9818\u5c0e\u8005\uff0c\u4e8e 2019 \u5e74\u767c\u4f48\u4e00\u7cfb\u5217\u516c\u544a\uff0c\u589e\u5f37\u4e86\u5c0d\u806f\u7d61\u4e2d\u5fc3\u7684\u6574\u9ad4\u95dc\u6ce8\uff0c\u4ee5 AI \u70ba\u4e2d\u5fc3\u3002\u300d<\/p>\n<p>\u4ee5\u4e0b\u662f\u6211\u5011\u8a8d\u70ba\u6709\u52a9\u65bc\u6211\u5011\u9818\u5c0e\u5730\u4f4d\u7684\u4e00\u4e9b\u91cd\u8981\u539f\u56e0\uff1a<\/p>\n<h2><span><br \/>\n  <strong>Cisco \u54c1\u724c <\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u7684\u54c1\u724c\u4ee5\u5176\u5275\u65b0\u3001\u5ee3\u6cdb\u7684\u7814\u7a76\u8207\u958b\u767c\u3001\u958b\u653e\u7684\u5e73\u81fa\u3001\u6578\u4f4d\u8f49\u63db\u4ee5\u53ca\u6539\u8b8a\u5de5\u4f5c\u7684\u672a\u4f86\u800c\u4e16\u754c\u805e\u540d\u3002\u00a0 \u6211\u5011\u4ee5\u80fd\u5920\u91dd\u5c0d\u5927\u578b\u4f01\u696d\u806f\u7d61\u4e2d\u5fc3\u90e8\u7f72\u5927\u898f\u6a21\u57f7\u884c\uff0c\u4ee5\u53ca\u6df1\u5165\u77ad\u89e3\u4f01\u696d IT \u548c\u884c\u696d\u9818\u5c0e\u8005\u7684\u9700\u6c42\u70ba\u4eba\u77e5\u3002<\/p>\n<h2><span><br \/>\n  <strong>Contact Center \u5ba2\u6236\u7fa4<\/strong><br \/>\n<\/span><\/h2>\n<p>\u5982\u4eca\uff0c\u5728 36\uff0c000 \u5bb6\u4e0d\u540c\u4f01\u696d\u4e2d\uff0c\u8d85\u904e 300 \u842c\u540d\u4ee3\u7406\u4f7f\u7528 Cisco Contact Center \u89e3\u6c7a\u65b9\u6848\uff0c\u4f7f\u6211\u5011\u6210\u70ba\u806f\u7d61\u4e2d\u5fc3\u5e02\u5360\u7387\u7684\u9818\u5c0e\u8005 &#8211; \u5317\u7f8e\u7b2c\u4e00\uff0c\u5168\u7403\u7b2c\u4e8c\u3002 \u6211\u5011\u7684\u5ba2\u6236\u7bc4\u570d\u5f9e\u5c0f\u578b\u4f01\u696d\u5230\u5404\u884c\u696d\u7684\u5927\u578b\u4f01\u696d\u3002 \u6211\u5011\u5177\u6709\u5c08\u9580\u7684\u806f\u7d61\u4e2d\u5fc3\u92b7\u552e\u7d44\u7e54\u548c\u5ee3\u6cdb\u7684\u5408\u4f5c\u5925\u4f34\u7db2\u8def\uff0c\u53ef\u4ee5\u5728\u5168\u7403\u70ba\u5ba2\u6236\u63d0\u4f9b\u670d\u52d9\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u95dc\u6ce8 AI <\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u900f\u904e\u9032\u884c\u8af8\u5982 Accompany\u3001Voicea\u3001Mind\u4ee5\u53ca CloudCherry \u7b49\u6536\u8cfc\uff0c\u5728 AI \u5be6\u52d9\u4e2d\u6295\u5165\u4e86\u5927\u91cf\u8cc7\u6e90\u3002 \u900f\u904e\u9019\u4e9b\u5f37\u5927\u7684\u529f\u80fd\uff0c\u6211\u5011\u5df2\u958b\u767c\u4e00\u5957\u7531\u6211\u5011\u5167\u90e8 AI \u63d0\u4f9b\u5f37\u5927\u7684 AI \u89e3\u6c7a\u65b9\u6848\uff0c\u4e26\u4e14\u900f\u904e\u8207 Google Cloud \u7684\u5354\u4f5c\uff0c\u5229\u7528\u5176 \u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3 AI \uff08CCAI\uff09 \u5e73\u81fa\uff0c\u4f7f\u6211\u5011\u80fd\u5920\u52a0\u5feb\u5c07\u9032\u7d1a AI \u529f\u80fd\u63a1\u7528\u5e02\u5834\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u9748\u6d3b\u7684\u96f2\u7aef\u3001\u5167\u90e8\u90e8\u7f72\u548c\u6df7\u5408\u90e8\u7f72\u9078\u9805<\/strong><br \/>\n<\/span><\/h2>\n<p>\u6211\u5011\u7684\u591a\u96f2\u7aef\u65b9\u6cd5\u8207\u9748\u6d3b\u7684\u8017\u7528\u6a21\u5f0f\u4f7f\u5ba2\u6236\u80fd\u5920\u8f15\u9b06\u7b2c\u4e00\u6b65\u9032\u884c\u96f2\u7aef\u8f49\u63db\uff0c\u5f9e\u800c\u5728\u589e\u5f37\u5167\u90e8\u90e8\u7f72\u6295\u8cc7\u7684\u540c\u6642\uff0c\u6709\u6548\u5730\u89e3\u6c7a\u63a1\u7528\u548c\u64f4\u5145\u554f\u984c\u3002 \u6211\u5011\u9069\u7528\u4e8e Contact Center \u7684 Webex \u5e73\u81fa\u70ba\u6bcf\u500b Cisco \u806f\u7d61\u4e2d\u5fc3\u5ba2\u6236\u63d0\u4f9b\u4e86\u4e00\u500b\u5be6\u969b\u8def\u5f91\uff0c\u4f7f\u6bcf\u500b Cisco \u806f\u7d61\u4e2d\u5fc3\u5ba2\u6236\u80fd\u5920\u5f9e\u96f2\u7aef\u654f\u6377\u6027\u548c\u6301\u7e8c\u63d0\u4f9b\u5275\u65b0\u529f\u80fd\u4e2d\u7372\u76ca\uff0c\u540c\u6642\u4ed6\u5011\u53ef\u4ee5\u5728\u4e0d\u4e2d\u65b7\u7684\u60c5\u6cc1\u4e0b\u9032\u884c\u9077\u79fb\u3002<strong><br \/>\n  <a href=\"HTTPs:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\u4ec0\u9ebc\u662f\u96f2\u7aef\u806f\u7d61\u4e2d\u5fc3\uff1f<\/a><br \/>\n<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\u7aef\u5c0d\u7aef\u52a0\u5bc6<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u5728\u4f01\u696d\u5b89\u5168\u6027\u65b9\u9762\u64c1\u6709\u696d\u754c\u9818\u5148\u7684\u8072\u8b7d\u3002 \u6211\u5011\u5c07\u7e7c\u7e8c\u6295\u8cc7\uff0c\u4f7f\u806f\u7d61\u4e2d\u5fc3\u66f4\u5b89\u5168\uff0c\u4e26\u4fdd\u8b77\u5ba2\u6236\u7684\u96b1\u79c1\u6b0a\u548c\u6a5f\u5bc6\u6027\u3002 \u6211\u5011\u7684\u7522\u54c1\u7b26\u5408 Cisco \u7684\u9ad8\u5b89\u5168\u6027\u6a19\u6e96\uff0c\u5c0d\u670d\u52d9\u54c1\u8cea\u548c\u670d\u52d9\u54c1\u8cea\u7684\u6539\u9032\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u7a69\u56fa\u7684\u806f\u7d61\u4e2d\u5fc3\u57fa\u790e\uff0c\u4ee5\u53ca\u4ed6\u5011\u5c0d\u65bc Cisco \u7b49\u5b89\u5168\u6027\u9818\u5c0e\u8005\u6240\u671f\u5f85\u7684\u6210\u529f\u9ad4\u9a57\u3002<\/p>\n<h2><span><br \/>\n  <strong>\u6574\u9ad4 Unified Communications \u548c Collaboration \u529f\u80fd<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \u9664\u4e86\u5176\u4ed6\u806f\u7d61\u4e2d\u5fc3\u63d0\u4f9b\u8005\u4e4b\u5916\uff0c\u5c08\u6ce8\u4e8e\u300c\u5927\u756b\u9762\u300d\uff0c\u5728\u806f\u7d61\u4e2d\u5fc3\u3001\u50b3\u8a0a\u3001\u6703\u8b70\u3001\u901a\u8a71\u3001\u5b89\u5168\u6027\u3001\u7db2\u8def\u548c\u88dd\u7f6e\u7b49\u6240\u6709\u901a\u8a0a\u9818\u57df\u63d0\u4f9b\u5ee3\u6cdb\u7684\u6574\u5408\u7522\u54c1\u7fa4\u7d44\u3002 \u9019\u4f7f\u6211\u5011\u80fd\u5920\u900f\u904e\u6574\u5408\u95dc\u9375\u529f\u80fd\u63d0\u4f9b\u5de8\u5927\u7684\u751f\u7522\u529b\u512a\u52e2\u548c\u898f\u6a21\u914d\u7f6e\u3002 \u9019\u4e9b\u529f\u80fd\u652f\u63f4\u6211\u5011\u7a31\u70ba\u5354\u4f5c\u806f\u7d61\u4e2d\u5fc3\u7684\u6982\u5ff5\uff0c\u5728\u5354\u4f5c\u5ba2\u670d\u4e2d\u5fc3\u4e2d\uff0c\u524d\u81fa\u548c\u5f8c\u7aef\u8fa6\u516c\u5ba4\u8cc7\u6e90\u53ef\u5354\u540c\u8655\u7406\u5373\u6642\u5ba2\u6236\u554f\u984c\u3002 \u53e6\u4e00\u500b\u7bc4\u4f8b\u662f\u6211\u5011\u5c07 Webex Calling Webex Contact Center \u6574\u5408\u5728\u4e00\u8d77\uff0c\u4ee5\u6539\u9032\u901a\u8a71\u54c1\u8cea\u3001\u964d\u4f4e\u6210\u672c\u4e26\u8f15\u9b06\u7372\u53d6\u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<blockquote><p>\u82e5\u8981\u77ad\u89e3\u66f4\u591a\u8cc7\u8a0a\uff0c\u8acb\u95b1\u8b80<a href=\"HTTPs:\/\/engage2demand.cisco.com\/LP=21586\"> 2020 Ar\u4ee5\u5168\u7403\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3\u5831\u544a<\/a>\u3002<\/p><\/blockquote>\n<hr \/>\n<p><em>\u00a0<\/em><em>Ar\u6703\u7814\u7a76\u514d\u8cac\u8072\u660e\uff1a Aragon Research \u4e0d\u6703\u70ba\u5176\u5728\u7814\u7a76\u767c\u8868\u6587\u7ae0\u4e2d\u63d0\u53ca\u7684\u5ee0\u5546\u6216\u5176\u7522\u54c1\u6216\u670d\u52d9\u80cc\u66f8\uff0c\u4e5f\u4e0d\u5efa\u8b70\u4f7f\u7528\u8005\u9078\u64c7\u8a55\u50f9\u6700\u9ad8\u7684\u5ee0\u5546\u3002 Aragon Research \u7684\u767c\u8868\u6587\u7ae0\u5305\u542b Aragon Research and Advisory Services \u7d44\u7e54\u7684\u610f\u898b\uff0c\u4e0d\u61c9\u88ab\u7406\u89e3\u70ba\u4e8b\u5be6\u7684\u9673\u8ff0\u3002 Aragon Research \u300c\u6309\u73fe\u72c0\u300d\u63d0\u4f9b\u5176\u7814\u7a76\u767c\u8868\u6587\u7ae0\u4ee5\u53ca\u5305\u542b\u5728\u5167\u7684\u8cc7\u8a0a\uff0c\u4e0d\u63d0\u4f9b\u4efb\u4f55\u4fdd\u8b49\u3002 <\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-327276 size-medium\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/06\/Aragon-2020-globe-Intelligent-Contact-Centers-Leader-300x300.png\" alt=\"Ar\u6703\u6240\u7814\u7a76\u5168\u7403\u9818\u5c0e\u8005 2020 \u667a\u6167\u806f\u7d61\u4e2d\u5fc3\" width=\"300\" height=\"300\" \/><\/p>\n<p><strong>\u4f86\u6e90\uff1a<\/strong><\/p>\n<p>Ar\u6240\u7814\u7a76<\/p>\n<hr \/>\n<p><strong>\u9032\u4e00\u6b65Cisco \u5728 Intelligence Intelligence<\/strong><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences\">  \u9818\u57df\u7684\u6700\u65b0\u5275\u65b0 \u6539\u9032\u806f\u7d61\u4e2d\u5fc3\u7684\u696d\u52d9\u6210\u679c\u3002\u5728\u9084\u6709\u4e00\u4e9b Cisco \u88ab\u547d\u540d\u70ba Arcisco \u7684\u806f\u7d61<\/a><a href=\"HTTPs:\/\/blogs.cisco.com\/tag\/AragonLeader\">  \u4e2d\u5fc3\u6642\uff0c\u60a8\u7684\u806f\u7d61\u4e2d\u5fc3\u662f\u300c\u5728\u5340\u57df\u4e2d\u300d\u7684\uff1f<\/a>  <a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\"><\/a><\/p>\n<p><a href=\"HTTPs:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">Webex Contact Center Enterprise [Webinar] \u4ecb\u7d39<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Contact Center \u4ee5 AI\u3001\u5f48\u6027\u96f2\u7aef\u548c UCC \u529f\u80fd\u70ba\u7126\u9ede\uff0c\u4ee5\u53ca\u884c\u696d\u5206\u6790\u516c\u53f8 Ar\u4e00 research \u63d0\u4f9b\u7684\u5176\u4ed6\u529f\u80fd<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8011,1579],"tags":[4421,8158,4755],"class_list":["post-386996","post","type-post","status-publish","format-standard","hentry","category-8011","category-1579","tag-awards","tag-call-center-zh-hant","tag-4755"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco \u88ab\u8b58\u5225\u70ba Ar\u4ee5\u5168\u7403\u667a\u6167\u578b\u806f\u7d61\u4e2d\u5fc3 2020 \u5e74\u7684\u9818\u5c0e\u8005 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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